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Most recent job postings at UpGuard
via Lever
schedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing, and most innovative companies.
Why are we hiring this role?
As an SDR at UpGuard. you will be creating and qualifying new sales opportunities for our sales team. We’re looking for a driven individual who possesses an inquisitive mind, an excellent phone presence and enjoy the challenges of outbound prospecting. In addition, you'll be managing a critical part of our sales process by qualifying inbound prospects.
What will you accomplish?
• Generating new opportunities using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Qualifying inbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM
• Working collaboratively with sales, marketing and product to utilise the insights you learn from prospects to make process and product improvements
What do we need from you?
• 1-2 years' experience in B2B tech sales as an SDR/BDR
• Experience with outbound sales
• High-level of proficiency in the English language, both written and spoken.
• Ability to give and receive feedback – you will collaborate with our sales and marketing teams to drive process improvements
• High energy and willing to learn
What would give you an edge?
• B2B SaaS experience
• Domain experience in cybersecurity or supply chain information risk
• Experience with Hubspot, Outreach.io, or other CRM software
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $50,000 and $60,000 (USD) + a monthly commission. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package
$50,000 - $60,000 a year
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CA, OR, WA, NV, CO, TX, IL, MO, LA, PA, FL, and MD Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing, and most innovative companies.
Why are we hiring this role?
As an SDR at UpGuard. you will be creating and qualifying new sales opportunities for our sales team. We’re looking for a driven individual who possesses an inquisitive mind, an excellent phone presence and enjoy the challenges of outbound prospecting. In addition, you'll be managing a critical part of our sales process by qualifying inbound prospects.
What will you accomplish?
• Generating new opportunities using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Qualifying inbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM
• Working collaboratively with sales, marketing and product to utilise the insights you learn from prospects to make process and product improvements
What do we need from you?
• 1-2 years' experience in B2B tech sales as an SDR/BDR
• Experience with outbound sales
• High-level of proficiency in the English language, both written and spoken.
• Ability to give and receive feedback – you will collaborate with our sales and marketing teams to drive process improvements
• High energy and willing to learn
What would give you an edge?
• B2B SaaS experience
• Domain experience in cybersecurity or supply chain information risk
• Experience with Hubspot, Outreach.io, or other CRM software
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $50,000 and $60,000 (USD) + a monthly commission. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package
$50,000 - $60,000 a year
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CA, OR, WA, NV, CO, TX, IL, MO, LA, PA, FL, and MD Show more details...
via Lever
schedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to be better at cybersecurity. The world’s largest, fastest-growing, and most innovative companies leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. UpGuard has a unique voice in cybersecurity, with our... research prominently featured in publications such
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to be better at cybersecurity. The world’s largest, fastest-growing, and most innovative companies leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. UpGuard has a unique voice in cybersecurity, with our... research prominently featured in publications such as The New York Times, Wired, and Techcrunch. The Marketing team drives UpGuard’s growth, positioning us as a category-leading security solution.
Why are we hiring for this role?
As our Director of Product Marketing, you will be pivotal in driving the launch and adoption of UpGuard’s products. You’ll fight for the features that delight our users and drive our growth, creating messaging and campaigns to launch them. You will oversee the creation and execution of product launches and strong competitive positioning, keeping UpGuard front and center in the minds of industry analysts and the market.
What will you accomplish?
• Plan and execute creative launch campaigns for new products and features, working closely with cross-functional teams such as product, sales, and customer success
• Be the expert on UpGuard’s products and know why customers love them, turning that insight into concise user and buyer personas
• Produce compelling value propositions and messaging that differentiate UpGuard’s products in the market and resonate with our target audience
• Conduct market research and competitive analysis to identify market trends, competitive positioning, and opportunities for growth
• Position UpGuard as a market-leading solution with industry analysts such as Gartner and Forrester
• Hire, develop, and lead a team of product marketers and technical content specialists
What do we need from you?
• 7+ years of product marketing experience
• 3-5+ years of people management experience
• A passion for tech products and understanding customer pain points
• You love getting your hands dirty - to get a campaign moving, you’re happy to mock up a landing page for a designer to polish, create screen recordings, and write your own copy
• You're comfortable presenting UpGuard’s products to C-level execs and industry analysts
• You're data-driven and can make relevant inferences from tools such as Google Analytics, Hubspot, Intercom, and Mixpanel to drive decision making
What would give you an edge?
• A strong grasp of cybersecurity
• Experience with product-led growth
• You're comfortable in Excel/SQL
• Experience at a growth-stage tech company
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $180,000 and $230,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CA, OR, WA, and NV Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to be better at cybersecurity. The world’s largest, fastest-growing, and most innovative companies leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes. UpGuard has a unique voice in cybersecurity, with our... research prominently featured in publications such as The New York Times, Wired, and Techcrunch. The Marketing team drives UpGuard’s growth, positioning us as a category-leading security solution.
Why are we hiring for this role?
As our Director of Product Marketing, you will be pivotal in driving the launch and adoption of UpGuard’s products. You’ll fight for the features that delight our users and drive our growth, creating messaging and campaigns to launch them. You will oversee the creation and execution of product launches and strong competitive positioning, keeping UpGuard front and center in the minds of industry analysts and the market.
What will you accomplish?
• Plan and execute creative launch campaigns for new products and features, working closely with cross-functional teams such as product, sales, and customer success
• Be the expert on UpGuard’s products and know why customers love them, turning that insight into concise user and buyer personas
• Produce compelling value propositions and messaging that differentiate UpGuard’s products in the market and resonate with our target audience
• Conduct market research and competitive analysis to identify market trends, competitive positioning, and opportunities for growth
• Position UpGuard as a market-leading solution with industry analysts such as Gartner and Forrester
• Hire, develop, and lead a team of product marketers and technical content specialists
What do we need from you?
• 7+ years of product marketing experience
• 3-5+ years of people management experience
• A passion for tech products and understanding customer pain points
• You love getting your hands dirty - to get a campaign moving, you’re happy to mock up a landing page for a designer to polish, create screen recordings, and write your own copy
• You're comfortable presenting UpGuard’s products to C-level execs and industry analysts
• You're data-driven and can make relevant inferences from tools such as Google Analytics, Hubspot, Intercom, and Mixpanel to drive decision making
What would give you an edge?
• A strong grasp of cybersecurity
• Experience with product-led growth
• You're comfortable in Excel/SQL
• Experience at a growth-stage tech company
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $180,000 and $230,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Grocery and gym reimbursements, flexible work arrangements, learning and development stipend, and generous PTO package
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CA, OR, WA, and NV Show more details...
via Lever
schedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding and we require an Enterprise Customer Success Manager (CSM) to join our high-performing team. As an Enterprise Customer Success Manager, you'll report into the CSM Lead and be responsible for proactive engagement with our largest and most valuable customers in an assigned region. The Enterprise CSM will guide our customers to optimal value realization while at the same time partnering with their customers on their business needs. The Enterprise CSM will also be responsible for maintaining increasing NRR across its portfolio.
What will you accomplish?
• You will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.
• You will act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement.
• You will onboard strategic customers focusing on maximizing value while finding opportunities to increase usage and create long-term value.
• You will provide resources to your customers, including success plans, and customer-specific training sessions and organize regular check-in calls.
• You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• Advocate for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
• Drive customer satisfaction, product adoption, and ultimately, increase the lifetime customer value of your assigned customers.
• Develop strategic account plans that clearly articulate the customer’s business, their goals, and how UpGuard can play into their success.
• Engage and collaborate in a fast-moving global team, contributing to ongoing improvements.
What do we need from you?
• 4+ years' experience in customer success, and account management working with or for enterprise organizations.
• Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.
• Experience with supporting, building & maintaining customer relationships.
• Highly organized with the ability to update existing documentation and document new processes.
• Proven success in owning growth and revenue for a book of business including the end-to-end renewal process.
• An understanding of cyber risk management or risk management frameworks.
• Experience navigating large and complex organizations to multithread and uncover opportunities for expansion.
• High level of proficiency in the English language, both written and spoken.
• The ability to work cross-functionally with many internal groups and be a team player.
• Can translate complex ideas to a variety of audiences.
• Ability to work with multiple teams, stakeholders, and subsidiaries within an organization.
• High energy and a willingness to learn.
• Self-motivated, independent, and organized.
What would give you an edge?
• Experience in Customer Success tools, such as ChurnZero or GainSight.
• Experience with a CRM, such as HubSpot or Salesforce.
• Understanding of technical cyber security compliance and certification activities such as NIST, PCI, ISO27001.
• Understanding of Cyber Security best practices.
• Experience in project management.
• Basic/working knowledge of APIs.
• Experience navigating large enterprise relationships from implementation through value recognition and expansion.
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $75,000 and $85,000 plus a quarterly bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Free lunch, flexible work arrangements, budget for professional development, and health and wellness reimbursement
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CO, TX, MO, LA, IL, MD, FL, and PA Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding and we require an Enterprise Customer Success Manager (CSM) to join our high-performing team. As an Enterprise Customer Success Manager, you'll report into the CSM Lead and be responsible for proactive engagement with our largest and most valuable customers in an assigned region. The Enterprise CSM will guide our customers to optimal value realization while at the same time partnering with their customers on their business needs. The Enterprise CSM will also be responsible for maintaining increasing NRR across its portfolio.
What will you accomplish?
• You will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.
• You will act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement.
• You will onboard strategic customers focusing on maximizing value while finding opportunities to increase usage and create long-term value.
• You will provide resources to your customers, including success plans, and customer-specific training sessions and organize regular check-in calls.
• You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• Advocate for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
• Drive customer satisfaction, product adoption, and ultimately, increase the lifetime customer value of your assigned customers.
• Develop strategic account plans that clearly articulate the customer’s business, their goals, and how UpGuard can play into their success.
• Engage and collaborate in a fast-moving global team, contributing to ongoing improvements.
What do we need from you?
• 4+ years' experience in customer success, and account management working with or for enterprise organizations.
• Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.
• Experience with supporting, building & maintaining customer relationships.
• Highly organized with the ability to update existing documentation and document new processes.
• Proven success in owning growth and revenue for a book of business including the end-to-end renewal process.
• An understanding of cyber risk management or risk management frameworks.
• Experience navigating large and complex organizations to multithread and uncover opportunities for expansion.
• High level of proficiency in the English language, both written and spoken.
• The ability to work cross-functionally with many internal groups and be a team player.
• Can translate complex ideas to a variety of audiences.
• Ability to work with multiple teams, stakeholders, and subsidiaries within an organization.
• High energy and a willingness to learn.
• Self-motivated, independent, and organized.
What would give you an edge?
• Experience in Customer Success tools, such as ChurnZero or GainSight.
• Experience with a CRM, such as HubSpot or Salesforce.
• Understanding of technical cyber security compliance and certification activities such as NIST, PCI, ISO27001.
• Understanding of Cyber Security best practices.
• Experience in project management.
• Basic/working knowledge of APIs.
• Experience navigating large enterprise relationships from implementation through value recognition and expansion.
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest-growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: The base salary range for this role is between $75,000 and $85,000 plus a quarterly bonus. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
• Great perks: Free lunch, flexible work arrangements, budget for professional development, and health and wellness reimbursement
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in the following US states for this role: CO, TX, MO, LA, IL, MD, FL, and PA Show more details...
via Indeed
posted_at: 10 days agoschedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring the attack surface of hundreds of vendors or assessing the security... of their own infrastructure. UpGuard is used
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring the attack surface of hundreds of vendors or assessing the security... of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, a strong communicator both written and verbal, and able to actively listen and problem solve to provide clear advice and effective solutions.
As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate them using UpGuard’s toolset. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you accomplish?
• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
• You will understand your customer's business in-depth and how they are going to be successful using UpGuard.
• You will identify gaps and provide resources to your customers, including cybersecurity collateral, onboarding success plans, and customer-specific training sessions.
• You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey.
• You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• You will advocate for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
What do we need from you?
• Demonstrated track record of over 2 years in Customer Success or Account Management
• Proven experience in nurturing and cultivating robust customer relationships
• Exemplary organizational skills, adept at enhancing existing documentation and crafting new process guides
• Proficiency in the realm of cyber risk management or familiarity with risk management frameworks
• Exceptional command of the English language, both in written and spoken communication
• Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
• Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
What would give you an edge?
• Experience in Customer Success tools, such as ChurnZero or GainSight
• Experience with a CRM, such as HubSpot or Salesforce
• Experience in cyber risk management or risk management
• Understanding of Cyber Security best practices
• Basic/working knowledge of APIs
• Experience conducting training sessions
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary + equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
My Startup Gig ran an independent review into life at UpGuard. To see what it's like to work at UpGuard, check out their survey results here.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
UpGuard is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring the attack surface of hundreds of vendors or assessing the security... of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, a strong communicator both written and verbal, and able to actively listen and problem solve to provide clear advice and effective solutions.
As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate them using UpGuard’s toolset. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you accomplish?
• You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
• You will understand your customer's business in-depth and how they are going to be successful using UpGuard.
• You will identify gaps and provide resources to your customers, including cybersecurity collateral, onboarding success plans, and customer-specific training sessions.
• You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement throughout their journey.
• You will translate your customers’ requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• You will advocate for the customer by providing updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
What do we need from you?
• Demonstrated track record of over 2 years in Customer Success or Account Management
• Proven experience in nurturing and cultivating robust customer relationships
• Exemplary organizational skills, adept at enhancing existing documentation and crafting new process guides
• Proficiency in the realm of cyber risk management or familiarity with risk management frameworks
• Exceptional command of the English language, both in written and spoken communication
• Effective collaborator with the ability to seamlessly interface across diverse internal teams, embodying a strong team-player ethos
• Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth
What would give you an edge?
• Experience in Customer Success tools, such as ChurnZero or GainSight
• Experience with a CRM, such as HubSpot or Salesforce
• Experience in cyber risk management or risk management
• Understanding of Cyber Security best practices
• Basic/working knowledge of APIs
• Experience conducting training sessions
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary + equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
My Startup Gig ran an independent review into life at UpGuard. To see what it's like to work at UpGuard, check out their survey results here.
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
UpGuard is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status Show more details...
via Recruit.net
posted_at: 2 days agoschedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring hundreds of vendors' attack surfaces or assessing their infrastructure's... security. UpGuard is used by some of the world’s
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring hundreds of vendors' attack surfaces or assessing their infrastructure's... security. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
We have successfully implemented third-party security managed services for our customers and are looking to scale these efforts; therefore need to grow our team!
What will you accomplish?
• Translate complex and technical aspects into a report so that the business can understand it
• Partner with customers to identify, measure and manage Third Party risks and controls
• Assist with standardised reports, templates and scorecards used to inform customers about third party risks
• Perform data leaks searches on each managed service vendor
• Work closely with various teams including, sales and customer success to understand the changing needs of our customers
• Develop and maintain a working knowledge of emerging financial, operational, third party and regulatory/compliance-related information to contribute to the continuous improvement of the Third Party risk management offering
What do we need from you?
• Strong knowledge of relevant security frameworks, standards, US requirements, and US laws, e.g., ISO 27001, PCI DSS, NIST CSF, etc. Gained, ideally within a consulting environment.
• Thorough understanding of cybersecurity risk management
• 2-3+ years of experience in Risk Management, Third Party Risk, Auditing, or the equivalent
• Understanding of Third Party risk management practices, including the lifecycle of risk identification, treatment, mitigation, acceptance, and remediation, as well as inherent and residual risks
• Have a track record of mastering highly technical problem spaces
• Possess strong written and verbal communication skills, with a talent for the precise articulation of customer problems
• Customer Service experience for managing customer relationships
What would give you an edge?
• Bachelor's Degree in the field of Information Systems or a related major
• Any relevant professional certification, such as Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Regulatory Vendor Program Manager (CRVPM) or Certified Third Party Risk Professional (CTPRP)
• Experience performing data leaks assessments
• Experience in managing customer expectations
• Experience or a keen interest in cybersecurity
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Work-life balance: No late finishes or unneeded stress, keep your plans with friends and family
• Generous compensation: Extremely competitive base salary and equity
• Great perks: Free lunch, flexible work arrangements, and gym reimbursement
Please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–monitoring hundreds of vendors' attack surfaces or assessing their infrastructure's... security. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
We have successfully implemented third-party security managed services for our customers and are looking to scale these efforts; therefore need to grow our team!
What will you accomplish?
• Translate complex and technical aspects into a report so that the business can understand it
• Partner with customers to identify, measure and manage Third Party risks and controls
• Assist with standardised reports, templates and scorecards used to inform customers about third party risks
• Perform data leaks searches on each managed service vendor
• Work closely with various teams including, sales and customer success to understand the changing needs of our customers
• Develop and maintain a working knowledge of emerging financial, operational, third party and regulatory/compliance-related information to contribute to the continuous improvement of the Third Party risk management offering
What do we need from you?
• Strong knowledge of relevant security frameworks, standards, US requirements, and US laws, e.g., ISO 27001, PCI DSS, NIST CSF, etc. Gained, ideally within a consulting environment.
• Thorough understanding of cybersecurity risk management
• 2-3+ years of experience in Risk Management, Third Party Risk, Auditing, or the equivalent
• Understanding of Third Party risk management practices, including the lifecycle of risk identification, treatment, mitigation, acceptance, and remediation, as well as inherent and residual risks
• Have a track record of mastering highly technical problem spaces
• Possess strong written and verbal communication skills, with a talent for the precise articulation of customer problems
• Customer Service experience for managing customer relationships
What would give you an edge?
• Bachelor's Degree in the field of Information Systems or a related major
• Any relevant professional certification, such as Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Regulatory Vendor Program Manager (CRVPM) or Certified Third Party Risk Professional (CTPRP)
• Experience performing data leaks assessments
• Experience in managing customer expectations
• Experience or a keen interest in cybersecurity
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Work-life balance: No late finishes or unneeded stress, keep your plans with friends and family
• Generous compensation: Extremely competitive base salary and equity
• Great perks: Free lunch, flexible work arrangements, and gym reimbursement
Please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
via Product Marketing Alliance
schedule_type: Full-timework_from_home: 1
Why are we hiring?
UpGuard is growing fast worldwide, and we’re searching for a Product Marketing Manager (PMM) to effectively communicate the value of our products and services to our global audience...
Joining the product marketing team, you will utilize qualitative insight into customer behavior to drive campaigns and relay important product updates to customers and internal team members.
You will be responsible for supporting the go-to-market
Why are we hiring?
UpGuard is growing fast worldwide, and we’re searching for a Product Marketing Manager (PMM) to effectively communicate the value of our products and services to our global audience...
Joining the product marketing team, you will utilize qualitative insight into customer behavior to drive campaigns and relay important product updates to customers and internal team members.
You will be responsible for supporting the go-to-market strategy and execution, streamlining internal release processes, and communicating the features and benefits of our products through compelling storytelling, positioning, and messaging to drive adoption. In this role, you will work closely with Product, Sales, Customer Success, and Marketing teams to ensure that customers and prospects alike understand the value of the product to drive trial to conversion rate and product adoption and engagement.
You’ll thrive in a fast-paced environment and show initiative to help the team drive PMM forward at UpGuard. We are looking for someone excited about trying new things. We still operate like a startup, so you’ll be given great autonomy to affect change. Because this role requires you to work across functions and departments to bring the product to life, you will be at the center of our organization, constantly interacting with colleagues and customers.
• *Please note, this is a fully remote position**
You will:
• Lead the development and execution of product release strategies and launch events to drive engagement
• Create compelling product messaging for internal/external communications to drive adoption/conversion
• Create and manage marketing assets (e.g., sales collateral, product videos, website copy, blog post, datasheets, white papers, case studies, etc.) that articulate the benefits of our products
• Speak and present at both internal and external events to promote the story of our product
• Establish a clear understanding of our customers’ needs, product offerings, and competitive landscape to ensure product strategies align with market demand.
• Research our customers and gather feedback through calls, emails, reviewing support tickets, surveys, reviewing product adoption data, and running competitive analysis to become an expert in their pain points and how to speak to them.
• Establish KPIs and report on your success
You are:
• A storyteller. You have deep empathy for our users and can adapt how you communicate to best reach and engage our audience–from security analyst to CISO–and differentiate UpGuard
• Passionate about cybersecurity. You are keen to learn about how our products work and can explain technical concepts in ways that everyday people can understand
• Ambitious. You are eager to make an impact at UpGuard. You thrive in a fast-growing, dynamic, hyper-growth environment and can switch between strategy and execution
• A team player. Product Marketers collaborate with basically every team at UpGuard. You are able to work with a range of disciplines to execute your work
Our ideal candidate will have:
• 2-3 years of experience in creating and executing marketing strategies, preferably in a B2B organization
• Ability to translate technical functionality into key messaging that effectively conveys the benefits to buyers and end-users
• Experience launching products or product features with cross-departmental alignment and tailoring communications to different audiences, both internally and externally.
• Strong communication and presentation skills
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: Competitive base salary and equity
• Great perks: Free lunch, great benefits, and gym reimbursement Show more details...
UpGuard is growing fast worldwide, and we’re searching for a Product Marketing Manager (PMM) to effectively communicate the value of our products and services to our global audience...
Joining the product marketing team, you will utilize qualitative insight into customer behavior to drive campaigns and relay important product updates to customers and internal team members.
You will be responsible for supporting the go-to-market strategy and execution, streamlining internal release processes, and communicating the features and benefits of our products through compelling storytelling, positioning, and messaging to drive adoption. In this role, you will work closely with Product, Sales, Customer Success, and Marketing teams to ensure that customers and prospects alike understand the value of the product to drive trial to conversion rate and product adoption and engagement.
You’ll thrive in a fast-paced environment and show initiative to help the team drive PMM forward at UpGuard. We are looking for someone excited about trying new things. We still operate like a startup, so you’ll be given great autonomy to affect change. Because this role requires you to work across functions and departments to bring the product to life, you will be at the center of our organization, constantly interacting with colleagues and customers.
• *Please note, this is a fully remote position**
You will:
• Lead the development and execution of product release strategies and launch events to drive engagement
• Create compelling product messaging for internal/external communications to drive adoption/conversion
• Create and manage marketing assets (e.g., sales collateral, product videos, website copy, blog post, datasheets, white papers, case studies, etc.) that articulate the benefits of our products
• Speak and present at both internal and external events to promote the story of our product
• Establish a clear understanding of our customers’ needs, product offerings, and competitive landscape to ensure product strategies align with market demand.
• Research our customers and gather feedback through calls, emails, reviewing support tickets, surveys, reviewing product adoption data, and running competitive analysis to become an expert in their pain points and how to speak to them.
• Establish KPIs and report on your success
You are:
• A storyteller. You have deep empathy for our users and can adapt how you communicate to best reach and engage our audience–from security analyst to CISO–and differentiate UpGuard
• Passionate about cybersecurity. You are keen to learn about how our products work and can explain technical concepts in ways that everyday people can understand
• Ambitious. You are eager to make an impact at UpGuard. You thrive in a fast-growing, dynamic, hyper-growth environment and can switch between strategy and execution
• A team player. Product Marketers collaborate with basically every team at UpGuard. You are able to work with a range of disciplines to execute your work
Our ideal candidate will have:
• 2-3 years of experience in creating and executing marketing strategies, preferably in a B2B organization
• Ability to translate technical functionality into key messaging that effectively conveys the benefits to buyers and end-users
• Experience launching products or product features with cross-departmental alignment and tailoring communications to different audiences, both internally and externally.
• Strong communication and presentation skills
What's in it for you?
• Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companies
• Interesting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
• Learn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The Guardian
• Impact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
• Generous compensation: Competitive base salary and equity
• Great perks: Free lunch, great benefits, and gym reimbursement Show more details...
via Salary.com
schedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
We want to make it as easy as possible for our customers to renew and expand their current subscriptions by providing a designated resource who can assist them make the right decision based on their needs.
As a Customer Success Specialist, you'll primarily assist with UpGuard’s renewals & expansion processes, ensuring they are done efficiently and effectively. In addition, you will directly be involved in onboarding new customers. This is an excellent opportunity for someone seeking a career growth pathway to a Renewals Manager or Customer Success Manager.
What will you accomplish?
• Working with Customer Success, Finance and partners/resellers to assist with managing UpGuard’s renewal and expansion process, proactively engaging our customer base to minimize churn and maximise additional usage of UpGuard’s products
• Building deep relationships with procurement teams and partners to understand their objectives in order expedite expansions and renewals
• Proactively manage the onboarding experience for new customers
• Manage your assigned accounts
What do we need from you?
• At least 1 years experience in Account Management/Renewals
• You have excellent written and spoken communication skills
• You are results driven and will work through every avenue to achieve your objectives
• You are all about process and are constantly looking at new ways to improve how things are done
• You have the ability to work/thrive in a fast-paced dynamic environment and a highly inquisitive mind
• You are a relationship builder who can connect with all sorts of people across different industries
• You thrive in a customer facing role and enjoy providing customers with an excellent experience
• You are a team player - in this role you’ll work closely with everyone in the customer success team and cross-departmentally to get the job done
What would give you an edge?
• Experience in any customer account management role
• Experience with a CRM
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
We want to make it as easy as possible for our customers to renew and expand their current subscriptions by providing a designated resource who can assist them make the right decision based on their needs.
As a Customer Success Specialist, you'll primarily assist with UpGuard’s renewals & expansion processes, ensuring they are done efficiently and effectively. In addition, you will directly be involved in onboarding new customers. This is an excellent opportunity for someone seeking a career growth pathway to a Renewals Manager or Customer Success Manager.
What will you accomplish?
• Working with Customer Success, Finance and partners/resellers to assist with managing UpGuard’s renewal and expansion process, proactively engaging our customer base to minimize churn and maximise additional usage of UpGuard’s products
• Building deep relationships with procurement teams and partners to understand their objectives in order expedite expansions and renewals
• Proactively manage the onboarding experience for new customers
• Manage your assigned accounts
What do we need from you?
• At least 1 years experience in Account Management/Renewals
• You have excellent written and spoken communication skills
• You are results driven and will work through every avenue to achieve your objectives
• You are all about process and are constantly looking at new ways to improve how things are done
• You have the ability to work/thrive in a fast-paced dynamic environment and a highly inquisitive mind
• You are a relationship builder who can connect with all sorts of people across different industries
• You thrive in a customer facing role and enjoy providing customers with an excellent experience
• You are a team player - in this role you’ll work closely with everyone in the customer success team and cross-departmentally to get the job done
What would give you an edge?
• Experience in any customer account management role
• Experience with a CRM
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
via Uvaro
posted_at: 23 days agoschedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
Due to another SDR promotion within the business (we’re big on that!), we are looking for an SDR to join the team and help us scale. As an SDR at UpGuard, you will be creating and qualifying new sales opportunities for our sales team. We’re looking for a driven individual who possesses an inquisitive mind, an excellent phone presence, and enjoys the challenges of outbound prospecting.
What will you accomplish?
• Generating new opportunities using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting, and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM
• Working collaboratively with sales, marketing, and product to utilize the insights you learn from prospects to make process and product improvements
What do we need from you?
• 6+ months experience in B2B tech sales as an SDR/BDR
• Experience cold calling and outbound sales
• High level of proficiency in the English language, both written and spoken
• Ability to give and receive feedback – you will collaborate with our sales and marketing teams to drive process improvements
• High energy and willingness to learn
• This role is fully remote, so we require employees to have a remote setup (Don’t worry if you don’t, we help with this!)
What would give you an edge?
• 1+ year of B2B SaaS experience
• Domain experience in cybersecurity or supply chain information risk
• Experience with Hubspot, Outreach.io, or other CRM software/Sales Engagement Software
• Familiarity with tools such as Lusha, Zoominfo & Sales Navigator is a big plus
What's in it for you?
• Remote: We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary + equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you'll undertake a national police history check and reference checks. Candidates must have the legal right to work in India as well as be able to travel both domestically and internationally, as occasional travel is required.
At this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
Due to another SDR promotion within the business (we’re big on that!), we are looking for an SDR to join the team and help us scale. As an SDR at UpGuard, you will be creating and qualifying new sales opportunities for our sales team. We’re looking for a driven individual who possesses an inquisitive mind, an excellent phone presence, and enjoys the challenges of outbound prospecting.
What will you accomplish?
• Generating new opportunities using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting, and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps you’re working with
• Clearly articulating UpGuard’s value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM
• Working collaboratively with sales, marketing, and product to utilize the insights you learn from prospects to make process and product improvements
What do we need from you?
• 6+ months experience in B2B tech sales as an SDR/BDR
• Experience cold calling and outbound sales
• High level of proficiency in the English language, both written and spoken
• Ability to give and receive feedback – you will collaborate with our sales and marketing teams to drive process improvements
• High energy and willingness to learn
• This role is fully remote, so we require employees to have a remote setup (Don’t worry if you don’t, we help with this!)
What would give you an edge?
• 1+ year of B2B SaaS experience
• Domain experience in cybersecurity or supply chain information risk
• Experience with Hubspot, Outreach.io, or other CRM software/Sales Engagement Software
• Familiarity with tools such as Lusha, Zoominfo & Sales Navigator is a big plus
What's in it for you?
• Remote: We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary + equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you'll undertake a national police history check and reference checks. Candidates must have the legal right to work in India as well as be able to travel both domestically and internationally, as occasional travel is required.
At this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status Show more details...
via Salary.com
schedule_type: Full-time
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.
Why are we hiring this role?
UpGuard provides a Data Leaks service to our customers and with our current growth, are looking for someone to come on board and own the data leaks program for enterprise customers. You will be responsible for using our proprietary leak detection engine to detect and investigate customers' potential leaks of credentials, personal information, and business secrets.
As part of our team, you'll work with other researchers to improve our leak detection methodologies, and interact with customers to understand their risks and guide leak remediation. You are as comfortable investigating large data collections on a computer as you are in front of stakeholders.
What will you accomplish?
• Research and evaluate new vectors which may lead to unnecessary data exposure
• Develop, create systems and utilise in-house tools to discover, analyse and evaluate potential external exposures of customers/prospects
• Research, evaluate, review inefficiencies and report on potential exposures for customers, prospects and partnered organisations
• Work with customers and prospective customers to determine their required solutions and scope
• Identify, investigate and analyse prospects and customers business processes, procedures and work practices to determine risks
• Identify and evaluate inefficiencies in customer vendor/security management process/practises/system functionality
• Formulate product requirements based on user feedback
• Create user and training documentation for customers and conduct user groups/training when required
• Lend expertise, advice and recommendations to media and governmental organisations on the subject of data exposure and breaches
• Manage and organise large amounts of data gathered from multiple sources and analyse it for risks posed to our customers
What do we need from you?
• Strong understanding of concepts in information security and knowledge of issues in cloud computer security
• Familiarity with methods for reconnaissance using OSINT
• Experience identifying and analyzing data exposures with an awareness of rules for responsible disclosure
• Understand how to discover, identify, and attribute sensitive data in public code repositories, cloud storage containers, exposed databases and misconfigured websites
• Keen ability to design and automate your work and effectiveness
• Highly collaborative and can effectively give and receive transparent feedback
• Excellent written and spoken communication skills and have the ability to translate highly technical subjects in layman’s terms
• A keen sense of curiosity and ability to find unconventional solutions to difficult problems
What would give you an edge?
• A programming background
• Experience or a keen interest in cybersecurity
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing... the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.
Why are we hiring this role?
UpGuard provides a Data Leaks service to our customers and with our current growth, are looking for someone to come on board and own the data leaks program for enterprise customers. You will be responsible for using our proprietary leak detection engine to detect and investigate customers' potential leaks of credentials, personal information, and business secrets.
As part of our team, you'll work with other researchers to improve our leak detection methodologies, and interact with customers to understand their risks and guide leak remediation. You are as comfortable investigating large data collections on a computer as you are in front of stakeholders.
What will you accomplish?
• Research and evaluate new vectors which may lead to unnecessary data exposure
• Develop, create systems and utilise in-house tools to discover, analyse and evaluate potential external exposures of customers/prospects
• Research, evaluate, review inefficiencies and report on potential exposures for customers, prospects and partnered organisations
• Work with customers and prospective customers to determine their required solutions and scope
• Identify, investigate and analyse prospects and customers business processes, procedures and work practices to determine risks
• Identify and evaluate inefficiencies in customer vendor/security management process/practises/system functionality
• Formulate product requirements based on user feedback
• Create user and training documentation for customers and conduct user groups/training when required
• Lend expertise, advice and recommendations to media and governmental organisations on the subject of data exposure and breaches
• Manage and organise large amounts of data gathered from multiple sources and analyse it for risks posed to our customers
What do we need from you?
• Strong understanding of concepts in information security and knowledge of issues in cloud computer security
• Familiarity with methods for reconnaissance using OSINT
• Experience identifying and analyzing data exposures with an awareness of rules for responsible disclosure
• Understand how to discover, identify, and attribute sensitive data in public code repositories, cloud storage containers, exposed databases and misconfigured websites
• Keen ability to design and automate your work and effectiveness
• Highly collaborative and can effectively give and receive transparent feedback
• Excellent written and spoken communication skills and have the ability to translate highly technical subjects in layman’s terms
• A keen sense of curiosity and ability to find unconventional solutions to difficult problems
What would give you an edge?
• A programming background
• Experience or a keen interest in cybersecurity
What's in it for you?
• Hybrid or Remote: you choose. While we have offices in Sydney & Hobart, we don’t mandate how often you need to be there. We focus on what you deliver, not where you deliver it from.
• Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
• Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
• We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
• Generous reward: We offer a competitive salary equity
• Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies Show more details...
via Chegg Internships
posted_at: 10 days agoschedule_type: Full-time
Job Title
Customer Success Manager...
Job Location
Sydney, FL (Hybrid remote)
Job Overview
UpGuard is seeking a Customer Success Manager to join our expanding team. As a Customer Success Manager, you will be responsible for onboarding and enabling our customers to effectively utilize UpGuard's software. You will work closely with other team members and cross-functionally with different departments to drive customer success and provide effective
Job Title
Customer Success Manager...
Job Location
Sydney, FL (Hybrid remote)
Job Overview
UpGuard is seeking a Customer Success Manager to join our expanding team. As a Customer Success Manager, you will be responsible for onboarding and enabling our customers to effectively utilize UpGuard's software. You will work closely with other team members and cross-functionally with different departments to drive customer success and provide effective solutions. This is a full-time position.
Compensation
• Competitive salary
• Equity
Responsibilities
• Onboard and manage UpGuard customers, ensuring they understand how to best use the software to meet their goals
• Understand the customer's business and provide tailored solutions using UpGuard
• Identify gaps and provide resources to customers, including cybersecurity collateral and training sessions
• Engage with customers regularly to drive engagement and address any issues
• Monitor customer health and provide proactive education when needed
• Advocate for the customer by providing updates and insights to internal teams
Requirements
• Over 2 years of experience in Customer Success or Account Management
• Proven track record of nurturing customer relationships
• Strong organizational skills and ability to enhance documentation
• Proficiency in cyber risk management or familiarity with risk management frameworks
• Excellent command of the English language
• Effective collaborator and team player
• Highly motivated and committed to personal and professional growth
We're excited for you to apply Show more details...
Customer Success Manager...
Job Location
Sydney, FL (Hybrid remote)
Job Overview
UpGuard is seeking a Customer Success Manager to join our expanding team. As a Customer Success Manager, you will be responsible for onboarding and enabling our customers to effectively utilize UpGuard's software. You will work closely with other team members and cross-functionally with different departments to drive customer success and provide effective solutions. This is a full-time position.
Compensation
• Competitive salary
• Equity
Responsibilities
• Onboard and manage UpGuard customers, ensuring they understand how to best use the software to meet their goals
• Understand the customer's business and provide tailored solutions using UpGuard
• Identify gaps and provide resources to customers, including cybersecurity collateral and training sessions
• Engage with customers regularly to drive engagement and address any issues
• Monitor customer health and provide proactive education when needed
• Advocate for the customer by providing updates and insights to internal teams
Requirements
• Over 2 years of experience in Customer Success or Account Management
• Proven track record of nurturing customer relationships
• Strong organizational skills and ability to enhance documentation
• Proficiency in cyber risk management or familiarity with risk management frameworks
• Excellent command of the English language
• Effective collaborator and team player
• Highly motivated and committed to personal and professional growth
We're excited for you to apply Show more details...
Norton safe Web