Most recent job postings at tripadvisor
via Careers At Tripadvisor posted_at: 17 days agoschedule_type: Full-time
Customer Success Sales Executive We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there... We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable Customer Success Sales Executive

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.

As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.

You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.

Responsibilities
• Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
• Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
• Renegotiate contracts based on current markets, upsell additional features
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
• Achieve and exceed agreed targets and KPIs
• Collaborate with Business Development in the pursuit of excellent results and flawless execution

Requirements
• Min 1 to 2 years of proven sales experience
• Bachelor’s Degree
• Account renewal, customer retention, and/or account management experience
• Excellent written and oral communication in the relevant language/s of the country covered
• Superior sales, negotiation and closing skills with a proven track record of exceeding goals
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on targets without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Coachability, openness to feedback and dedication to consistent self-improvement

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via Tripadvisor Jobs Opportunities posted_at: 14 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at with recruitment@tripadvisor.com.

ENT Client Management
• Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations and insights to our largest Enterprise Hotel, OTA (Online Travel Agent), and Aggregator partners
• Responsible for organizing and prioritizing account management support for all clients supported by your team
• Co-own the strategic direction and Account planning for all clients supported by your team
• Ensure consistency in the support provided by all regions by collaborating closely with your team members and Regional Team Manager counterparts

Strategy & growth
• Represent your team externally with key clients in meetings & industry events
• Lead the work with your team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales Team to define the account strategy & plan for your clients– proactively identifying growth opportunities linked to Metasearch
• Accountable for overseeing and understanding campaign performance for the clients in your team

Team management
• Attract, hire, retain and grow talent, manage team performance in alignment with the wider Meta Success and Accommodation Meta Auction teams’ mission & objectives
• Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.
• Provide coaching, mentorship, and career development support to team members through regular Team meetings, 1-1s as well as leading the Mid and End Year review process.
• Stimulate individual Team members’ growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing - within your Team as well as in the wider Meta Accommodation org and beyond

What we’re looking for:
• 7+ years experience in Account Management or similar client relationship/service management-related role
• Experience from working with MetaSearch and a deep understanding of the MetaSearch ecosystem
• A strong sense of ownership and with working in a fast-paced, global & highly dynamic environment where products and processes evolve rapidly
• Excellent communication and interpersonal skills with a proven ability to influence stakeholders and motivate teams
• Excellent problem-solving & analytical skills, Experienced in Excel and with Salesforce
• Ideally 2+ years of prior team management experience
• Results-oriented, organized, flexible, and open to change and new information; adapts

behavior, work methods & priorities accordingly
• Master or Bachelor’s degree required
• Please note this is a hybrid position

The salary range for this role is $110,000 to $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

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via Careers At Tripadvisor posted_at: 17 days agoschedule_type: Full-time
Sales Planner, AMER We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there... Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor Sales Planner, AMER

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...

Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in the Americas. The Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.

Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Key Responsibilities

Reporting to the Sales Planning Manager, the Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins

Requirements
• 2-3+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)

In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

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via Tripadvisor Jobs Opportunities posted_at: 14 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

Tripadvisor is seeking an experienced Account Specialist to join the Key Accounts team of Hospitality Solutions. The focus of our Sales/Account Management team is to engage with our existing customers with the goal of onboarding, optimizing and retaining our customers and lead them to success, while partnering with Tripadvisor.

Reporting to the Sr. Manager of Key Accounts, you will be part of a team that manages partnerships and provides hospitality solutions for hotel groups. You will be supporting aspects of the solution sales across pre & post-sale cycles to drive revenue growth and deliver value to support the client’s goals - with the prospect of having a significant impact on our business.

We are looking for an experienced and dynamic self-starter with a track record of successfully leveraging data and an analytical approach to solve problems and create opportunities. The ideal candidate should be passionate about the online marketing space and have a data-driven approach to identify and drive initiatives to improve our client's performance and deliver value.

Responsibilities
• Collaborate and align with the Key Accounts Sales team to identify, onboard and optimize the active customers portfolio
• Support our Key Account customers to increase their brand impact, maximize the success of their partnership with Tripadvisor and make their experience flawless across the platform
• Act as a solutions consultant in supporting a portfolio of Key Accounts clients
• Leveraging Tripadvisor Hotel Solutions products in combination with excellent communication and presentation skills
• Drive increased product adoption and stickiness with our Key Account customers
• Deliver optimization recommendations and drive success across all campaigns to meet and exceed agreed KPIs

Requirements
• Minimum 2-4 years of experience in Customer Success organizations, with a proven track record of supporting larger key accounts/groups with complex decision making process and multiple stakeholders
• Fluent English (any additional language as a strong plus)
• Strong analytical skills and use of Excel via Pivot Tables and PPT to elaborate customer-facing datasets
• Maintain Salesforce for tracking opportunities and client engagement
• Excellent written and verbal communication with key stakeholders and decision makers
• Excellent time management skills and ability to work in a fast-paced, agile environment
• Positive attitude and willingness to learn and be coached
• At least 1 year experience in the hospitality industry preferred

The salary range for this role is $50,000 to $75,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

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via Careers At Tripadvisor schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. Who we are... We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Who we are...

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

What you’ll do:

As Director of Enterprise Sales for Tripadvisor Hospitality Solutions, you will be an integral part of the team, managing highly experienced sales Account Executives and helping grow our partnerships and revenue with the largest Hotels and OTA partners in the Americas. You will help shape our current and future success.

• Reporting to the VP, SMB & Enterprise Sales, Hospitality Solutions, you will help build a clear strategy to grow our business in the Americas. With the goal to develop new business while expanding existing partnerships, you will execute on the strategy by building a strong sales pipeline across partners and markets.

• Grow and develop a team of of passionate and highly skilled Account Executives that are the pinnacle/benchmark for Tripadvisor sales teams across the business

• Build strong internal relationships to support our team goals and in particular work closely with Business Operations, Marketing, Product, B2B Strategy, Analytics, SMB sales.

• Take ownership of challenges and new initiatives you encounter with your existing and potential partners. Uncover actionable ideas that position Tripadvisor partner’s business to meet KPIs.

• Share and support implementation of best practices across our broader global Enterprise team

• Work closely with Enterprise Account Management team to maximize revenue generation opportunities

• Attend partner meetings and QBRs and represent the team at industry trade shows to achieve business development objectives

• Work closely with other members of the B2B & Hospitality Solutions organization, including product, analytics, account management, customer service and finance

• Maintain and share knowledge of global market conditions, competition, and opportunities

What we are looking for:

• 10+ years of enterprise level sales and business development experience; with at least 5 years successfully managing and mentoring a high performing sales team

• 5+ years of experience in the travel/hospitality industry with strong C-level relationships with Hotels and OTA partners

• A leader who is able to create an inspiring team environment with an open communication culture and invest in the growth and development of the team

• Experience negotiating enterprise hotels chain-level marketing programs

• Experience in e-commerce or fast growth technology business strongly preferred

• Results-driven and motivated self-starter with ability to work autonomously

• Ability to think across commercial, product and technical elements of partnerships

• High attention to detail and the ability to manage multiple projects at a time with successfully able to meet deadlines

• Ability to use data to build a compelling story to influence internal and external results

• Display excellent judgment through sound, well-informed decision-making

• Ability to build a wide variety of business relationships (internal/external)

• Demonstrated understanding of the underlying economic metrics involved in strategic partnerships within the hospitality industry

• Confident presenter with excellent verbal and written presentation skills

The salary range for this role is $170,000 to $240,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

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via Careers At Tripadvisor posted_at: 9 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor’s global cruise business includes Cruise Critic, the world’s largest cruise reviews and information site, offering a comprehensive resource for cruise travelers which covers audiences from first-time cruisers to avid cruise enthusiasts. Cruise Critic features more than 350,000 cruise reviews and hosts the world's largest online cruise community.

The Senior Manager of Analytics, Cruise, will be responsible for leading the analytics strategy for Cruise Critic and Cruise on Tripadvisor. The individual in this role will be responsible for leveraging data to drive insights that inform key business decisions and drive growth for the company. They will be responsible for managing a team of analysts, and will work closely with cross-functional teams to understand business objectives and develop analytical solutions to support them. This role reports into the Associate Director, Ad Operations within our Cruise organization.

What you’ll do:

As a Senior Manager of Analytics, you will lead and grow a team focused on operationalizing insights that help drive user outcomes, site performance, and financial impact for Cruise Critic and the broader Tripadvisor cruise business. You’ll play an important role doing the following:
• Guide your team, and contribute when necessary, to
• Partner closely with cross-functional teams using data to guide improvements to the site and product that result in positive business outcomes.
• Proactively surface actionable insights by building self-service data tooling, perform & initiate deep-dive analysis, KPI development and monitoring, and routine ad-hoc exploration.
• Conduct statistical analysis and modeling to inform decision-making and identify trends and opportunities
• Collaborate on experimentation strategy and analyze experiment results.
• Collaborate with cross-functional peers to understand business objectives and develop analytical solutions to support them
• Attract and assemble top analytics talent and coach your team to do their best work and achieve ambitious goals.
• Ensure data quality and integrity, and work with technical teams to develop and implement data governance processes.
• Stay current on industry trends and new analytical techniques and technologies, and assess their potential application to the company.

What we are looking for:
• 8+ years of professional experience with demonstrated expertise in analytics. Experience in e-commerce or consumer internet industry is a plus.
• 2+ years of experience as a people manager leading a high-performing analytics team
• Bachelor's degree in a quantitative field (e.g., statistics, economics, mathematics, computer science, engineering) desired.
• Strong analytical, statistical, and quantitative background with expertise in data mining and visualization methodologies. Expertise in data science and machine learning is a plus.
• Deep expertise with SQL and working with databases is a must. Snowflake, PostgreSQL, and Python are highly desirable.
• Deep experience with reporting and analytics tools such as Tableau and Adobe Analytics, Google Analytics.
• Willingness to lead by doing; equally skilled at directing the work of others and making individual contributions when required.
• A track record of great collaboration with business and technology peers and teams.
• Strong communication and storytelling skills with ability to explain analytical concepts and insights to all levels of the organization.
• Ability to manage priorities and expectations and deliver high-quality outputs
• A self-starter who demonstrates initiative, entrepreneurship, and tenacity while working independently. You will thrive on challenges and not be deterred by difficult situations. You will work proactively rather than reactively.

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via Tripadvisor Jobs Opportunities schedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there. We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruiting@tripadvisor.com.

Who are we

Tripadvisor is the world’s largest information platform for travel. Our goal is to understand travelers better than anyone else so that we help travelers make the most of every trip. More than 400 million travelers around the globe come to our site and apps each month to discover and book the best things to do, places to eat, and accommodations. The Hospitality Solutions team is focused on ensuring Tripadvisor is providing a world class suite of solutions for hoteliers and restaurants spanning the full marketing, from Enterprise accounts to independent hotels and restaurants.

The Role

Tripadvisor is seeking an experienced and innovative Director of Pricing to create, own and execute a pricing strategy across our suite of Hospitality Solutions products supporting our Small Medium Business lines in addition to our Enterprise clients. In this role, you will lead a team of pricing analysts responsible for growing our new and existing customer base by optimizing our current pricing models and launching pricing packages and promotions in partnership with go-to-market stakeholders. You and your team will collaborate with cross-functional teams, and conduct extensive data analysis and modeling, market research, strategy formulation, and clear communication of pricing recommendations. You will partner with our Director of Strategy as they identify strategic areas of revenue growth for us to invest in. You will develop a deep understanding of the business models in which we operate and influence our leadership team to make critical pricing decisions tied to our business strategy and market changes.

What You’ll Do:
• Lead the pricing strategy and operations function for all B2B Hospitality Solutions products bringing to bear your expertise on methodology, testing frameworks, analysis and advising the business on scenario modeling
• Develop, provide and execute on a perspective of customers segmentation and the analysis to define the strategic pricing opportunities and revenue optimization by segment (for Hotels and Restaurant product lines)
• Provide and implement a framework for success metric measurement: inclusive of a recommendation for products, tools or methods to continuously track the implementation and effectiveness of pricing changes and incorporation of competitive intel of best practices in the market
• Develop, deploy, and manage pricing reporting and analytics that improve business intelligence and decision-making capabilities in conjunction with Analytics
• Influence the decision making of business line revenue trade offs across B2B portfolio to ensure we’re maximizing revenues across Tripadvisor
• Partner with Finance leadership on input of revenue forecasts considering both internal and external factors (inflation, market trends, etc) impact on our product profitability and growth targets
• Responsible for owning price and discount tests to drive drive profitability and accountable for results in partnership with stakeholders
• Tell the story behind numbers to effectively communicate the implication of risks & opportunities and their impact on the business
• Work effectively with a stakeholder group including General Managers, Revenue Operations, Marketing, Sales, Product and Analytics

What We’re Looking For:
• +10 years in Pricing/Finance/Strategy roles operating within a consulting firm and/or tech company
• Highly analytical with the ability to influence senior leadership in a highly matrixed organization
• Strong leadership and management skills; this role includes direct reports
• Holistic strategic/business thinking & execution of plans
• Ability to embrace change & drive change - test and learn culture
• Experience within the hospitality industry a plus

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via Tripadvisor Jobs Opportunities posted_at: 1 day agoschedule_type: Full-time
Our Company We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there... Tripadvisor's global cruise business includes Cruise Critic, the world's largest cruise reviews and information Our Company

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...

Tripadvisor's global cruise business includes Cruise Critic, the world's largest cruise reviews and information site, offering a comprehensive resource for cruise travelers which covers audiences from first-time cruisers to avid cruise enthusiasts. Cruise Critic features more than 350,000 cruise reviews and hosts the world's largest online cruise community.

What you'll do

In this role you will work closely with the Senior SEO Specialist to optimize Cruise Critic’s Organic presence, including technical site optimizations in addition to on-page content work and reporting out on subsequent performance. The SEO Specialist position requires a fundamental understanding of Web and digital marketing, as well as problem solving skills, and the ability to turn performance metrics into actions. The ideal candidate will be able to collaborate on sitewide strategic SEO initiatives as well as dive headfirst into technical response code reports requiring link updates across content on our site.

Responsibilities
• Driving Organic traffic growth across all 3 POS (US, UK, AU), ensuring Cruise Critic is the #1 website for all things cruise-related
• Increasing site engagement and repeat visitor rates
• Collaborating with the Senior SEO Specialist and Cruise Critic Editorial team to provide high quality and accessible content for cruisers of all variety
• Report out on OKRs and KPIs including but not limited to traffic metrics, keyword rankings, website health, itinerary/deal activity and engagement
• Supporting company-wide and channel specific initiatives
• Collaborate cross-functionally with partners in Product, Tech, Editorial, Marketing, Sales, and SEO to execute and iterate on campaigns to support traffic and revenue growth.
• Partner with engineering and product to implement SEO technology updates.
• Conduct competitive research and identify insights to optimize SEO performance.

Qualifications
• 3+ years of relevant SEO experience, preferably with 1-2 years of in-house experience.
• Possess up-to-date knowledge and maintains current SEO practices and digital marketing trends
• Experience/familiarity with SEO tools (SEMRush, Google Search Console, SEO PowerSuite, Analytics platforms link Google Analytics or Adobe)
• Exceptional Excel skills
• Working knowledge of HTML/CSS/JavaScript/Ajax and other web programming languages a strong plus
• Experience with a CMS, editing and publishing content.
• An understanding of how site architecture and internal linking impacts SEO performance
• Familiarity with schema markup and implementing structured data
• Ability to work independently and efficiently in a remote working environment
• Be a collaborative, cross-functional team player and comfortable partnering with variety of teams
• Polished communication skills; able to present SEO topics and strategies to other departments
• Strong attention to detail and can QA at scale
• Undergraduate degree

At Cruise Critic, we have built an open & collaborative environment and we hire the people we want to work with (not just the ones with the right qualifications), but who also think differently and challenge the status quo. We empower people, giving the support and autonomy needed to succeed. We embrace data to make decisions and overcome obstacles. We choose speed over perfection, but not at the expense of quality. We do what we do well, but we’re always looking to make it better. Let us know if you’d like to help.

The salary range for this role is $60,000 to $80,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com
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via Tripadvisor Jobs Opportunities posted_at: 17 days agoschedule_type: Full-time
Associate Sales Planner, Americas We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there... We strive to create an accessible and inclusive experience for all candidates. If you Associate Sales Planner, Americas

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com.

Tripadvisor is looking for a smart, enthusiastic, and motivated Associate Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in Americas. The Associate Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.

Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 1 billion reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Key Responsibilities

Reporting to the Sales Planning Manager, the Associate Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins

Requirements
• Bachelor’s Degree with 1-2 years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)

In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

The hourly wage range for this role is $45,000 to $70,000. This is the lowest to highest hourly wage we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

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via Tripadvisor Jobs Opportunities posted_at: 17 days agoschedule_type: Full-time
Tripadvisor is looking for a smart, enthusiastic, and motivated Account Manager to join the Tripadvisor family to manage and develop our Key Accounts DMO/Growth partnerships in Americas. The Account Manager will play an integral role managing the day-to-day client service & ops for media campaigns while bridging communication and strategy between essential internal teams and our clients to... deliver best in class client service and campaign performance. Tripadvisor, Tripadvisor is looking for a smart, enthusiastic, and motivated Account Manager to join the Tripadvisor family to manage and develop our Key Accounts DMO/Growth partnerships in Americas. The Account Manager will play an integral role managing the day-to-day client service & ops for media campaigns while bridging communication and strategy between essential internal teams and our clients to... deliver best in class client service and campaign performance.

Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Key Responsibilities
• Reporting directly to the Manager, Account Management with a dot line into the Regional Sales Lead, the Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth and department goals
• Strategic partner to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) and external clients & agencies translating advertisers business challenges & objectives to Tripadvisor’s digital advertising products
• Collaborates with AE to drive results for their clients and delivered revenue growth through ideating around new/innovative opportunities for new business leveraging product expertise & sales forward thinking to upselling/renewing existing campaigns and partnerships
• Provide best in class client services and project management as the main sales point of contact for all pre and post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
• Liaises between client and internal teams to address client feedback on marketing proposals and media plans to ensure optimal plan that adheres to campaign parameters and KPIs included in the brief
• Manages all pre-launch communication between client and internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction and a timely campaign launch
• Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, and gaining approval on optimizations to ensure full delivery and campaign success
• Able to navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints from quote to cash including upsell ideation and future program deal ideation
• Act as a product expert & SME (subject matter expert) across at least one topic across the Account Management team (example: Reporting, Programmatic, Social, etc.); Provides feedback on development and evolution of these topics - identifying and bubbling up any gaps in process, approach, or strategy.

Requirements
• 4+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Account Manager or Sales role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Powerpoint and Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required

In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Proficient in client communication - able to lead call with little to no assistance
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.

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