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tripadvisor
American online travel company
TripAdvisor is a leading travel website dedicated to helping travelers plan and have the perfect trip. It offers in-depth reviews, opinions, and advice from millions of travelers around the world. Users can browse and compare hotels, flights, attractions, and vacation rentals, explore travel ideas, and book the perfect trip. With user-generated content and content from travel experts, TripAdvisor is the perfect tool to help you plan the perfect trip. Whether you’re looking for a romantic getaway or a family vacation, TripAdvisor can help you find the best deals and experiences, and make your dream trip a reality.
Under his leadership, TripAdvisor has grown into the largest travel site in the world.tripadvisor.mediaroom.comPresident & CEO Steve co-founded TripAdvisor in 2000 with the mission to help travelers around the world plan and book the perfect trip.
en.wikipedia.orgTripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, bed and breakfast, inn, or restaurant.
[45] [46] The Italian Authority said Tripadvisor and its Italian arm should stop publishing misleading information about the sources of the reviews.en.wikipedia.orgIn December 2014, the Italian Antitrust Authority fined Tripadvisor €500,000 for improper commercial practices on the Tripadvisor website.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude32.7797 / -96.8022 Google Map
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Traffic rank#291 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceTRIP,TRIP,TRIP,(NASDAQ),23.22 USD,23.22 USD,23.22 USD,,-0.5 (-2.11%)
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Traded asNasdaq,:,TRIP,S&P 400,component
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FoundedFebruary 2000
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HeadquartersNeedham, Massachusetts,, U.S.
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OwnerLiberty Tripadvisor Holdings (,Liberty Media,) (22.5% equity, 57.9% voting)
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Founder(s)Stephen Kaufer,,,Langley Steinert
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Key peopleMatt Goldberg,,CEO,&,President,Ernst Teunissen,,CFO,Greg Maffei,,,Chairman
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Type of businessPublic
Traffic rank
#291
#291
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for tripadvisor
Newest job postings for tripadvisor
via Careers At Tripadvisor
posted_at: 17 days agoschedule_type: Full-time
Customer Success Sales Executive
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable
Customer Success Sales Executive
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.
As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.
You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
Responsibilities
• Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
• Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
• Renegotiate contracts based on current markets, upsell additional features
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
• Achieve and exceed agreed targets and KPIs
• Collaborate with Business Development in the pursuit of excellent results and flawless execution
Requirements
• Min 1 to 2 years of proven sales experience
• Bachelor’s Degree
• Account renewal, customer retention, and/or account management experience
• Excellent written and oral communication in the relevant language/s of the country covered
• Superior sales, negotiation and closing skills with a proven track record of exceeding goals
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on targets without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Coachability, openness to feedback and dedication to consistent self-improvement
#LI-CC2 Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there...
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
Tripadvisor is seeking an experienced Customer Success Executive to join our Hospitality SMB organization. The focus of the Customer Success team is to engage with our hotel or restaurant customers with the goal of renewing business year over year and position Tripadvisor as the partner of choice for the hospitality industry.
As a Customer Success Executive you will make outbound calls to our hotel or restaurant customers that are due for renewal and engage in consultative and engage in a consultative and retention and growth approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. You will have access to training, processes and tools to support success in this role.
You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.
Responsibilities
• Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution
• Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
• Renegotiate contracts based on current markets, upsell additional features
• Co-browse with our customers on-line to demonstrate the value proposition
• Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns.
• Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions)
• Achieve and exceed agreed targets and KPIs
• Collaborate with Business Development in the pursuit of excellent results and flawless execution
Requirements
• Min 1 to 2 years of proven sales experience
• Bachelor’s Degree
• Account renewal, customer retention, and/or account management experience
• Excellent written and oral communication in the relevant language/s of the country covered
• Superior sales, negotiation and closing skills with a proven track record of exceeding goals
• Not intimidated by technical interaction, co-browsing with customer on-line
• Target driven and proven self-starter with ability to deliver on targets without constant supervision
• Territory and pipeline management experience using a CRM (Salesforce)
• Coachability, openness to feedback and dedication to consistent self-improvement
#LI-CC2 Show more details...
via Tripadvisor Jobs Opportunities
posted_at: 14 days agoschedule_type: Full-time
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at with recruitment@tripadvisor.com.
ENT Client Management
• Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations and insights to our largest Enterprise Hotel, OTA (Online Travel Agent), and Aggregator partners
• Responsible for organizing and prioritizing account management support for all clients supported by your team
• Co-own the strategic direction and Account planning for all clients supported by your team
• Ensure consistency in the support provided by all regions by collaborating closely with your team members and Regional Team Manager counterparts
Strategy & growth
• Represent your team externally with key clients in meetings & industry events
• Lead the work with your team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales Team to define the account strategy & plan for your clients– proactively identifying growth opportunities linked to Metasearch
• Accountable for overseeing and understanding campaign performance for the clients in your team
Team management
• Attract, hire, retain and grow talent, manage team performance in alignment with the wider Meta Success and Accommodation Meta Auction teams’ mission & objectives
• Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.
• Provide coaching, mentorship, and career development support to team members through regular Team meetings, 1-1s as well as leading the Mid and End Year review process.
• Stimulate individual Team members’ growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing - within your Team as well as in the wider Meta Accommodation org and beyond
What we’re looking for:
• 7+ years experience in Account Management or similar client relationship/service management-related role
• Experience from working with MetaSearch and a deep understanding of the MetaSearch ecosystem
• A strong sense of ownership and with working in a fast-paced, global & highly dynamic environment where products and processes evolve rapidly
• Excellent communication and interpersonal skills with a proven ability to influence stakeholders and motivate teams
• Excellent problem-solving & analytical skills, Experienced in Excel and with Salesforce
• Ideally 2+ years of prior team management experience
• Results-oriented, organized, flexible, and open to change and new information; adapts
behavior, work methods & priorities accordingly
• Master or Bachelor’s degree required
• Please note this is a hybrid position
The salary range for this role is $110,000 to $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
We strive to create an accessible and inclusive experience for all... candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at with recruitment@tripadvisor.com.
ENT Client Management
• Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations and insights to our largest Enterprise Hotel, OTA (Online Travel Agent), and Aggregator partners
• Responsible for organizing and prioritizing account management support for all clients supported by your team
• Co-own the strategic direction and Account planning for all clients supported by your team
• Ensure consistency in the support provided by all regions by collaborating closely with your team members and Regional Team Manager counterparts
Strategy & growth
• Represent your team externally with key clients in meetings & industry events
• Lead the work with your team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales Team to define the account strategy & plan for your clients– proactively identifying growth opportunities linked to Metasearch
• Accountable for overseeing and understanding campaign performance for the clients in your team
Team management
• Attract, hire, retain and grow talent, manage team performance in alignment with the wider Meta Success and Accommodation Meta Auction teams’ mission & objectives
• Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.
• Provide coaching, mentorship, and career development support to team members through regular Team meetings, 1-1s as well as leading the Mid and End Year review process.
• Stimulate individual Team members’ growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing - within your Team as well as in the wider Meta Accommodation org and beyond
What we’re looking for:
• 7+ years experience in Account Management or similar client relationship/service management-related role
• Experience from working with MetaSearch and a deep understanding of the MetaSearch ecosystem
• A strong sense of ownership and with working in a fast-paced, global & highly dynamic environment where products and processes evolve rapidly
• Excellent communication and interpersonal skills with a proven ability to influence stakeholders and motivate teams
• Excellent problem-solving & analytical skills, Experienced in Excel and with Salesforce
• Ideally 2+ years of prior team management experience
• Results-oriented, organized, flexible, and open to change and new information; adapts
behavior, work methods & priorities accordingly
• Master or Bachelor’s degree required
• Please note this is a hybrid position
The salary range for this role is $110,000 to $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and this range is only applicable for jobs to be performed in New York City. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.
#LI-GM1
#LI-Hybrid Show more details...
via Careers At Tripadvisor
posted_at: 17 days agoschedule_type: Full-time
Sales Planner, AMER
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor
Sales Planner, AMER
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in the Americas. The Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
Reporting to the Sales Planning Manager, the Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins
Requirements
• 2-3+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there...
Tripadvisor is looking for a smart, enthusiastic, and motivated Sales Planner to join the Tripadvisor family to manage and develop our Key Account partnerships in the Americas. The Sales Planner will play an integral role developing strategic media plans based on a client’s goals and objectives while ensuring business rules and pricing are adhered to and all revenue associated with the program can be fulfilled and recognized. This position will offer the right person a great opportunity to work in a collaborative team environment and help support our growing media business.
Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
Reporting to the Sales Planning Manager, the Sales Planner is responsible for the following critical tasks:
• Provide best in class service and solutions
• Collaborate with Sales and Account Managers to understand their client’s objectives and needs in order to develop strategic media plans
• Maintain and ensure business rules and rates are adhered to while actively presenting solutions when client needs may conflict and require otherwise
• Build comprehensive media plans within our order management system, working to reserve and book inventory
• Generate insertion orders and manage final bookings
• Track delivery pacing on a weekly basis for all campaigns and implement proactive optimizations to ensure all revenue can be recognized and invoiced
• With guidance from Account Manager, work in order management system to revise and optimize live campaigns for delivery, performance, and other client objectives.
• Responsible for client monthly Billing Reconciliation in addition to working with the Tripadvisor Accounting Department to resolve billing issues and generate timely invoices.
• Collaborate alongside Marketing Solutions counterparts to design strategic custom content media plans while maintaining profit margins
Requirements
• 2-3+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Sales Planner or Client Services role
• Understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing strategic media plans in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including management
• Proficient in Excel and GSuite with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
In addition, the ideal candidate will demonstrate the following competencies:
• Proficient attention to detail with a high level of organizational skills & communication skills
• Experience managing complex tasks in a digital environment with a strategic lens
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at recruitment@tripadvisor.com.
#LI-JV1 Show more details...
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