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via Indeed
posted_at: 24 days agoschedule_type: Full-time
Company Overview
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth...
Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity
Company Overview
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth...
Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
The Unicity Business Expert will play a key role in supporting our high-profile distributors to successfully develop their Unicity Business by generating responsibility, raising awareness, and never strengthening weakness.
In addition to competitive pay we can offer:
• Heath, Dental, Vision, Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Substantial company product allowance
• Reimbursement for internet, cell phone and gym/wellness activities
• Bonuses
Job Qualifications:
• Ability to communicate clearly and effectively.
• Ability to establish professional relationships with Unicity Distributors.
• Proactivity in job responsibilities.
• Confident, hard-working, and positive personality.
Job Responsibilities:
• Monitor and answer Distributor Success related questions in our Distributor-only phone queue. These questions may touch on the Unicity Compensation Plan, proper use of Unicity’s online tools and resources, business strategy, as well as other business related subjects.
• Develop and refine the critical support to new Unicity Distributors with the aim of helping them spend a majority of their time in hands-on business activities with real people in order to have a successful start with Unicity.
• Work closely with Distributors in the field, alongside the Unicity America’s sales management, to develop and grow the leadership ability of your assigned Unicity Distributors. This is done by proper instruction, training, and coaching, with a heavy focus on our guiding principle: never strengthen weakness.
• Conduct 1:1 coaching sessions with Unicity Distributors to unlock their potential and maximize their own performance with their Unicity Business by following the GROW and Feedback loop models.
• Be a source of accountability for Distributors as they work towards their personal business goals. Provide constant opportunities for learning and growth in all interactions.
• Proactively support assigned Unicity Distributors by monitoring your Distributor’s organization and identifying needs beforehand.
• Other responsibilities as market/sales needs dictate.
Requirements:
• English/Spanish Bilingual preferred.
• Sales or Customer Service experience.
• Coaching or training experience for sales or customer service Show more details...
Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity’s business model is person to person sales which has given a personal touch to our sales and growth...
Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
The Unicity Business Expert will play a key role in supporting our high-profile distributors to successfully develop their Unicity Business by generating responsibility, raising awareness, and never strengthening weakness.
In addition to competitive pay we can offer:
• Heath, Dental, Vision, Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Substantial company product allowance
• Reimbursement for internet, cell phone and gym/wellness activities
• Bonuses
Job Qualifications:
• Ability to communicate clearly and effectively.
• Ability to establish professional relationships with Unicity Distributors.
• Proactivity in job responsibilities.
• Confident, hard-working, and positive personality.
Job Responsibilities:
• Monitor and answer Distributor Success related questions in our Distributor-only phone queue. These questions may touch on the Unicity Compensation Plan, proper use of Unicity’s online tools and resources, business strategy, as well as other business related subjects.
• Develop and refine the critical support to new Unicity Distributors with the aim of helping them spend a majority of their time in hands-on business activities with real people in order to have a successful start with Unicity.
• Work closely with Distributors in the field, alongside the Unicity America’s sales management, to develop and grow the leadership ability of your assigned Unicity Distributors. This is done by proper instruction, training, and coaching, with a heavy focus on our guiding principle: never strengthen weakness.
• Conduct 1:1 coaching sessions with Unicity Distributors to unlock their potential and maximize their own performance with their Unicity Business by following the GROW and Feedback loop models.
• Be a source of accountability for Distributors as they work towards their personal business goals. Provide constant opportunities for learning and growth in all interactions.
• Proactively support assigned Unicity Distributors by monitoring your Distributor’s organization and identifying needs beforehand.
• Other responsibilities as market/sales needs dictate.
Requirements:
• English/Spanish Bilingual preferred.
• Sales or Customer Service experience.
• Coaching or training experience for sales or customer service Show more details...
via Wellfound
schedule_type: Full-time
The Creator Success Manager will play a key role in executing Jellysmack’s Creator Program. S/he will partner closely with some of the top digital creators in the industry, operating as the lead point of contact for Jellysmack’s new and current partners. S/he will work strategically to facilitate and analyze the success of our creators, as well as perform all account management duties, including... onboarding, reporting, and troubleshooting.
This
The Creator Success Manager will play a key role in executing Jellysmack’s Creator Program. S/he will partner closely with some of the top digital creators in the industry, operating as the lead point of contact for Jellysmack’s new and current partners. S/he will work strategically to facilitate and analyze the success of our creators, as well as perform all account management duties, including... onboarding, reporting, and troubleshooting.
This person will be based out of our Los Angeles office, working closely with the Partnerships and Content teams, in order to accelerate the growth and success of our partnerships.
The ideal candidate should be a self-starter, have the ability to take on and learn from new challenges, as well as generate creative solutions to obstacles that may arise. S/he should have a passion for social media, analytics, programming, and a love for video of all genres. This role will report to the Senior Director of Creator Success.
Key Responsibilities:
• Maintain an in-depth knowledge of the digital creator space
• Lead the onboarding process for new creators in the program across multiple social channels
• Analyze data to provide insights and custom programming strategies
• Communicate effectively with partners and internal teams to find timely solutions to resolve issues and challenges
• Manage all key reporting metrics in a timely and meticulous fashion
Requirements & Qualifications:
• Bachelor’s Degree
• 3-5 years of experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred
• Highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment
• Proven ability to multi-task and manage multiple projects at once, while paying strict attention to detail
• Passionate about the digital ecosystem and familiar with top-tier influencers
• Excellent communication skills and phone demeanor
• Displays empathy, positivity, and poise when navigating challenges
• Proficient in Microsoft Office products, with an emphasis on Excel, as well as project management tools, such as Monday
• Working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus
About Jellysmack
Co-founded in 2016 by Michael Philippe, Robin Sabban, and Swann Maizil, Jellysmack is the global creator company that detects and develops the world’s most talented video creators. The company's proprietary video optimization technology and data drive social audience growth, unlocking new revenue streams and amplifying monetization. Currently home to over 100 influential Creators including Brad Mondo, Bailey Sarian and Charles & Alyssa Forever, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more. Combined Jellysmack-managed content boasts 10 billion global monthly video views and a cross-platform reach of 125 million unique U.S. users, reaching nearly 45% of all Americans and making it the third largest U.S. company in monthly social media viewers.
Their company has offices in New York City and Paris. They have a very large team that's between 1001-5000 employees.
You can view their website at http://jellysmack.com or find them on LinkedIn Show more details...
This person will be based out of our Los Angeles office, working closely with the Partnerships and Content teams, in order to accelerate the growth and success of our partnerships.
The ideal candidate should be a self-starter, have the ability to take on and learn from new challenges, as well as generate creative solutions to obstacles that may arise. S/he should have a passion for social media, analytics, programming, and a love for video of all genres. This role will report to the Senior Director of Creator Success.
Key Responsibilities:
• Maintain an in-depth knowledge of the digital creator space
• Lead the onboarding process for new creators in the program across multiple social channels
• Analyze data to provide insights and custom programming strategies
• Communicate effectively with partners and internal teams to find timely solutions to resolve issues and challenges
• Manage all key reporting metrics in a timely and meticulous fashion
Requirements & Qualifications:
• Bachelor’s Degree
• 3-5 years of experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred
• Highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment
• Proven ability to multi-task and manage multiple projects at once, while paying strict attention to detail
• Passionate about the digital ecosystem and familiar with top-tier influencers
• Excellent communication skills and phone demeanor
• Displays empathy, positivity, and poise when navigating challenges
• Proficient in Microsoft Office products, with an emphasis on Excel, as well as project management tools, such as Monday
• Working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus
About Jellysmack
Co-founded in 2016 by Michael Philippe, Robin Sabban, and Swann Maizil, Jellysmack is the global creator company that detects and develops the world’s most talented video creators. The company's proprietary video optimization technology and data drive social audience growth, unlocking new revenue streams and amplifying monetization. Currently home to over 100 influential Creators including Brad Mondo, Bailey Sarian and Charles & Alyssa Forever, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more. Combined Jellysmack-managed content boasts 10 billion global monthly video views and a cross-platform reach of 125 million unique U.S. users, reaching nearly 45% of all Americans and making it the third largest U.S. company in monthly social media viewers.
Their company has offices in New York City and Paris. They have a very large team that's between 1001-5000 employees.
You can view their website at http://jellysmack.com or find them on LinkedIn Show more details...
via Indeed
schedule_type: Full-time
St. Ambrose University is accepting applications for the position of Director of Student Success. The Director leads university-wide student retention efforts. Directs strategic planning, services, programming, and budget planning to promote student retention and persistence. The successful candidate will have an affinity for the environment of private colleges & universities and an understanding... of issues facing higher education. The Director
St. Ambrose University is accepting applications for the position of Director of Student Success. The Director leads university-wide student retention efforts. Directs strategic planning, services, programming, and budget planning to promote student retention and persistence. The successful candidate will have an affinity for the environment of private colleges & universities and an understanding... of issues facing higher education. The Director is an administrative position reporting to the Vice President of Student Engagement and Dean of Students. Review of applications will continue until the position is filled.
Primary Responsibilities:
• Prepares and evaluates statistical, analytical, and narrative reports to be used for decision making, reporting, and program improvement for the enrollment management department of the university.
• Leads retention committee in collaboration with university stakeholders.
• Assess current campus retention efforts working with faculty and staff to improve student focused academic services.
• Reviews retention data identifying common barriers, equity concerns, and national enrollment trends.
• Demonstrate commitment to inclusivity and the ability to work with individuals or groups from diverse backgrounds, specifically first-generation, low-income, historically underrepresented populations.
Required Qualifications:
• Bachelor's Degree
• Preferred Master's Degree or 10 years' experience in area of responsibility or related area.
St. Ambrose University is an independent, comprehensive, and Catholic diocesan university firmly grounded in the liberal arts and is committed to fostering a respectful environment that recognizes and embraces diversity among all students, faculty, and staff. As an equal opportunity institution, St. Ambrose actively seeks applications from members of underrepresented groups. An institution of 3,000 graduate and undergraduate students, the University's Core Values include: Catholicity, Integrity, the Liberal Arts, Life-Long Learning, and Diversity. See www.sau.edu for further information and full job description. Please apply online at https://stambroseuniv.applicantlist.com. Three letters of reference should be sent directly to HumanResources@sau.edu. EOE Show more details...
Primary Responsibilities:
• Prepares and evaluates statistical, analytical, and narrative reports to be used for decision making, reporting, and program improvement for the enrollment management department of the university.
• Leads retention committee in collaboration with university stakeholders.
• Assess current campus retention efforts working with faculty and staff to improve student focused academic services.
• Reviews retention data identifying common barriers, equity concerns, and national enrollment trends.
• Demonstrate commitment to inclusivity and the ability to work with individuals or groups from diverse backgrounds, specifically first-generation, low-income, historically underrepresented populations.
Required Qualifications:
• Bachelor's Degree
• Preferred Master's Degree or 10 years' experience in area of responsibility or related area.
St. Ambrose University is an independent, comprehensive, and Catholic diocesan university firmly grounded in the liberal arts and is committed to fostering a respectful environment that recognizes and embraces diversity among all students, faculty, and staff. As an equal opportunity institution, St. Ambrose actively seeks applications from members of underrepresented groups. An institution of 3,000 graduate and undergraduate students, the University's Core Values include: Catholicity, Integrity, the Liberal Arts, Life-Long Learning, and Diversity. See www.sau.edu for further information and full job description. Please apply online at https://stambroseuniv.applicantlist.com. Three letters of reference should be sent directly to HumanResources@sau.edu. EOE Show more details...
via Indeed
schedule_type: Full-timesalary: 1.5K–2K a week
Due to our expansive growth, we are seeking sales reps at all levels: Entry Level, Call Center, Telemarketers, Business Development Managers, Account Managers & Energy Sales Reps, who are looking for an opportunity to make $1500 to $2000+ a week Plus Residuals and Benefits
American Power & Gas offers green solutions to both residential and small commercial customers and have been leaders in... Customer Choice programs across America for over 15 years.
We
Due to our expansive growth, we are seeking sales reps at all levels: Entry Level, Call Center, Telemarketers, Business Development Managers, Account Managers & Energy Sales Reps, who are looking for an opportunity to make $1500 to $2000+ a week Plus Residuals and Benefits
American Power & Gas offers green solutions to both residential and small commercial customers and have been leaders in... Customer Choice programs across America for over 15 years.
We are one of the oldest and most reputable companies of its kind in our industry and the largest company of our kind in the Tampa bay area with over 100,000 customers and a state of the art 30,000 square foot facility.
Recently we won an award for the #1 fastest growing company in Tampa Bay.
Requirements
• Likes talking on the phone.
• Motivated to improve their life.
• Likes working in a team with others.
• Ability to work in fast paced dynamic environment.
• Open to coaching, adaptable and willing to try new approaches.
To schedule an interview call 727-733-8520
Check out our Website https://www.americanpowerandgas.com/
Check out our Career Page on Facebook https://www.facebook.com/apgcareer/
Job Type: Full-time
Pay: $1,500.00 - $2,000.00 per week Show more details...
American Power & Gas offers green solutions to both residential and small commercial customers and have been leaders in... Customer Choice programs across America for over 15 years.
We are one of the oldest and most reputable companies of its kind in our industry and the largest company of our kind in the Tampa bay area with over 100,000 customers and a state of the art 30,000 square foot facility.
Recently we won an award for the #1 fastest growing company in Tampa Bay.
Requirements
• Likes talking on the phone.
• Motivated to improve their life.
• Likes working in a team with others.
• Ability to work in fast paced dynamic environment.
• Open to coaching, adaptable and willing to try new approaches.
To schedule an interview call 727-733-8520
Check out our Website https://www.americanpowerandgas.com/
Check out our Career Page on Facebook https://www.facebook.com/apgcareer/
Job Type: Full-time
Pay: $1,500.00 - $2,000.00 per week Show more details...
via Indeed
schedule_type: Full-time
Company Background:
Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections...
Over $40 billion is overpaid in property taxes every year, and inaccurate tax assessments disproportionately affect people of color, immigrants,
Company Background:
Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections...
Over $40 billion is overpaid in property taxes every year, and inaccurate tax assessments disproportionately affect people of color, immigrants, as well as low-income communities.
We're dedicated to making the costs of property ownership more transparent and equitable. We believe that regardless of status or level of real estate expertise, everyone should have access to the information, tools, and resources to manage their real estate with confidence.
Ownwell is well-funded and venture-backed by some of the best investors in the world. Our company is growing 300% year-over-year. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.
The Role:
Ownwell is looking for an energetic, organized, and customer-obsessed Client Success Manager to join our team. As an Client Success Manager, you'll be the primary point of contact for our largest real estate clients. We'll rely on your efforts to coordinate ongoing services, manage information requests and billing, and maintain timely, clear communications. You'll work closely with the rest of the sales team to continually improve the customer experience for real estate investors using Ownwell's services and aid in the development of new tools, automations, and technologies to create a better experience for our customers.
An ideal candidate will have at least 12 months of client-relation account management experience at a real estate, PropTech, FinTech, hospitality, e-commerce, customer service, or early / growth-stage technology company.
The best candidates will have high emotional intelligence and empathy, strong organizational and communication skills, be quick to adapt to rapidly-changing environments and processes, and be interested in adding value across the organization when needs arise.
We're looking for team members with the drive, empathy, and energy to represent Ownwell's sales team throughout the company's next phase of growth. Team members that are successful in this role will be expected to cultivate and maintain strong relationships with Ownwell's customers and drive high customer satisfaction and continued revenue growth.
Responsibilities:
• Coordinate touchpoints with existing clients to provide status updates, troubleshooting, information about Ownwell services, information requests, and billing updates
• Manage all communications with existing account-managed clients
• Establish strong, positive relationships real estate investors by helping them understand Ownwell's service and navigate issues if they arise
• Continuously build notes and feedback from interactions with customers, and provide perspective for improvements to client experience
• Become knowledgeable in real estate investment and taxation
• Capture customer information, notes, and feedback in Ownwell's CRM, and provide insights for future product development
• Manage time efficiently while focusing on essential activities to ensure customer satisfaction and repeat signups
• Develop and share best practices with team members to continually improve the quality, efficiency, and value of our service
Requirements:
• 3-5 years of experience in a customer-facing role
• Strong written and verbal communications skills
• Confident, high-energy, self-motivated, and a team player
• Ability and desire to work and excel in a fast-paced environment
• Understanding of Internet and Web Applications, and interest in learning new technologies
• Ability to understand and articulate Ownwell's value proposition
• Strong organization skills and attention to detail
• Prior experience in real estate preferred
• Proficiency in non-English languages is a plus
Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status Show more details...
Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections...
Over $40 billion is overpaid in property taxes every year, and inaccurate tax assessments disproportionately affect people of color, immigrants, as well as low-income communities.
We're dedicated to making the costs of property ownership more transparent and equitable. We believe that regardless of status or level of real estate expertise, everyone should have access to the information, tools, and resources to manage their real estate with confidence.
Ownwell is well-funded and venture-backed by some of the best investors in the world. Our company is growing 300% year-over-year. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.
The Role:
Ownwell is looking for an energetic, organized, and customer-obsessed Client Success Manager to join our team. As an Client Success Manager, you'll be the primary point of contact for our largest real estate clients. We'll rely on your efforts to coordinate ongoing services, manage information requests and billing, and maintain timely, clear communications. You'll work closely with the rest of the sales team to continually improve the customer experience for real estate investors using Ownwell's services and aid in the development of new tools, automations, and technologies to create a better experience for our customers.
An ideal candidate will have at least 12 months of client-relation account management experience at a real estate, PropTech, FinTech, hospitality, e-commerce, customer service, or early / growth-stage technology company.
The best candidates will have high emotional intelligence and empathy, strong organizational and communication skills, be quick to adapt to rapidly-changing environments and processes, and be interested in adding value across the organization when needs arise.
We're looking for team members with the drive, empathy, and energy to represent Ownwell's sales team throughout the company's next phase of growth. Team members that are successful in this role will be expected to cultivate and maintain strong relationships with Ownwell's customers and drive high customer satisfaction and continued revenue growth.
Responsibilities:
• Coordinate touchpoints with existing clients to provide status updates, troubleshooting, information about Ownwell services, information requests, and billing updates
• Manage all communications with existing account-managed clients
• Establish strong, positive relationships real estate investors by helping them understand Ownwell's service and navigate issues if they arise
• Continuously build notes and feedback from interactions with customers, and provide perspective for improvements to client experience
• Become knowledgeable in real estate investment and taxation
• Capture customer information, notes, and feedback in Ownwell's CRM, and provide insights for future product development
• Manage time efficiently while focusing on essential activities to ensure customer satisfaction and repeat signups
• Develop and share best practices with team members to continually improve the quality, efficiency, and value of our service
Requirements:
• 3-5 years of experience in a customer-facing role
• Strong written and verbal communications skills
• Confident, high-energy, self-motivated, and a team player
• Ability and desire to work and excel in a fast-paced environment
• Understanding of Internet and Web Applications, and interest in learning new technologies
• Ability to understand and articulate Ownwell's value proposition
• Strong organization skills and attention to detail
• Prior experience in real estate preferred
• Proficiency in non-English languages is a plus
Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status Show more details...
via Indeed
posted_at: 16 days agoschedule_type: Full-time
Who We Are:
Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and... collaboration to deliver technology-driven solutions
Who We Are:
Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and... collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.
Foxen has been recognized by Inc.5000 Fastest Growing Private Companies in America. To learn more about Foxen and our greater vision of financial wellness through real estate, visit www.foxen.com.
Job Overview:
As a Customer Success Manager, you’ll be responsible for the day-to-day site level administration of the risk compliance program including monitoring daily compliance, property level training, on boarding of new properties and general oversight of an assigned portfolio of properties. You’ll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company’s operational platform.
Your Responsibilities:
Serve as the primary point of contact to property level staff members to assist in training, customer service and technical account questions and issues.
Monitor daily compliance of assigned portfolio and communicate directly with property level teams to ensure processes, procedures and best practices are being executed to maintain anticipated compliance levels.
Help train staff on sales practices to reach the company’s targeted goals for the property damage waiver product.
Track daily key account metrics for your portfolio and assist in forecasting for financial performance and budgetary purposes.
Assist in onboarding and integrating new clients and their respective properties to the Foxen platform in a logical and timely manner.
Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders.
Participate in strategic planning and development of the firm’s operational platform.
Skills and Qualifications:
Strong communication and interpersonal skills (friendly, personable, positive personality).
Customer focused, results oriented.
Excellent organizational and time management skills, and the ability to prioritize and multi-task.
Positive attitude with a willingness to quickly learn and adapt to new systems.
Bachelor’s degree in Business, or related field preferred.
Previous experience as a Client Relationship Manager or in Property Management preferred.
What We Offer:
As a Customer Success Manager, you’ll receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time exempt position, reporting to the Operations Manager. Occasional travel may be required to attend training and other company functions Show more details...
Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and... collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen’s products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.
Foxen has been recognized by Inc.5000 Fastest Growing Private Companies in America. To learn more about Foxen and our greater vision of financial wellness through real estate, visit www.foxen.com.
Job Overview:
As a Customer Success Manager, you’ll be responsible for the day-to-day site level administration of the risk compliance program including monitoring daily compliance, property level training, on boarding of new properties and general oversight of an assigned portfolio of properties. You’ll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company’s operational platform.
Your Responsibilities:
Serve as the primary point of contact to property level staff members to assist in training, customer service and technical account questions and issues.
Monitor daily compliance of assigned portfolio and communicate directly with property level teams to ensure processes, procedures and best practices are being executed to maintain anticipated compliance levels.
Help train staff on sales practices to reach the company’s targeted goals for the property damage waiver product.
Track daily key account metrics for your portfolio and assist in forecasting for financial performance and budgetary purposes.
Assist in onboarding and integrating new clients and their respective properties to the Foxen platform in a logical and timely manner.
Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders.
Participate in strategic planning and development of the firm’s operational platform.
Skills and Qualifications:
Strong communication and interpersonal skills (friendly, personable, positive personality).
Customer focused, results oriented.
Excellent organizational and time management skills, and the ability to prioritize and multi-task.
Positive attitude with a willingness to quickly learn and adapt to new systems.
Bachelor’s degree in Business, or related field preferred.
Previous experience as a Client Relationship Manager or in Property Management preferred.
What We Offer:
As a Customer Success Manager, you’ll receive a competitive annual salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time exempt position, reporting to the Operations Manager. Occasional travel may be required to attend training and other company functions Show more details...
via Indeed
schedule_type: Full-time
Handwashing is the easiest, least expensive, and most impactful solution to protect against the transmission of illnesses that can lead to widespread outbreaks. That’s why we built the only hygiene management system designed to protect businesses and their customers from the unintentional transfer of contaminants by ensuring effective and frequent handwashing. With offices in New York City and... Dallas, PathSpot has raised +$10M in venture funding
Handwashing is the easiest, least expensive, and most impactful solution to protect against the transmission of illnesses that can lead to widespread outbreaks. That’s why we built the only hygiene management system designed to protect businesses and their customers from the unintentional transfer of contaminants by ensuring effective and frequent handwashing. With offices in New York City and... Dallas, PathSpot has raised +$10M in venture funding to date and is used daily in more than 40 states and provinces as part of the health & safety routines within industry-leading enterprise brands. PathSpot has been featured as one of TIME’s Best Inventions, a World-Changing Idea by Fast Company, and a leading tool in the industry to prevent the spread of COVID-19.
As a Customer Success Manager at PathSpot, you’ll lead the customer relationship, delivering maximum value to our customers ranging from large enterprise brands to exciting newcomers. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success with our technologies.
We’re looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.
What you’ll do:
• Build and maintain meaningful relationships with customers over the phone, through written communication, and sometimes in-person
• Proactively manage the customer experience for multiple accounts all at various points in the account lifecycle
• Create customer reports by analyzing user data and creating insights that drive value for our customers
• Manage and lead bi-weekly status calls, reviewing outstanding items and pertinent reporting
• Proactively monitor account usage and troubleshooting to ensure client partners are successfully utilizing our technology
• Become an advocate for our customer to ensure their feedback is heard and acted on across the team
• This role is located in our Dallas, TX office
• Expand customer product adoption
Who you are:
• You are an excellent communicator with 2-5 years of work experience in an external-facing role navigating complex stakeholder relationships (experience at a startup or in consulting, sales, or customer success is a plus)
• You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
• You are energized by interacting with any stakeholder throughout an organization and providing world-class service
• You have a solid understanding of data analysis and a passion for using data to inform better decision making
• You are a team player, who enjoys working collaboratively within their department and cross functionally
• You are willing to travel for trade shows or customer installations
• You have experience working in the restaurant/foodservice industry; working for or calling on restaurants
• You have experience working in collaboration with sales professionals
What we offer:
• A competitive salary, commensurate with experience
• Bonus and compensation expansion opportunities through cash and stock options
• Medical, dental, and vision insurance
• Generous PTO and sick leave
• An opportunity to rapidly excel your career alongside a high potential company and motivated team
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.
fkeIQCCRbI Show more details...
As a Customer Success Manager at PathSpot, you’ll lead the customer relationship, delivering maximum value to our customers ranging from large enterprise brands to exciting newcomers. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success with our technologies.
We’re looking for people-oriented professionals who are excited to grow in a cross-functional role and are comfortable making calls to senior-level executives and synthesizing data to show customers an analytical solution to their pain points.
What you’ll do:
• Build and maintain meaningful relationships with customers over the phone, through written communication, and sometimes in-person
• Proactively manage the customer experience for multiple accounts all at various points in the account lifecycle
• Create customer reports by analyzing user data and creating insights that drive value for our customers
• Manage and lead bi-weekly status calls, reviewing outstanding items and pertinent reporting
• Proactively monitor account usage and troubleshooting to ensure client partners are successfully utilizing our technology
• Become an advocate for our customer to ensure their feedback is heard and acted on across the team
• This role is located in our Dallas, TX office
• Expand customer product adoption
Who you are:
• You are an excellent communicator with 2-5 years of work experience in an external-facing role navigating complex stakeholder relationships (experience at a startup or in consulting, sales, or customer success is a plus)
• You are consultative and able to navigate the complexities and needs of customers across various sizes and lifecycles
• You are energized by interacting with any stakeholder throughout an organization and providing world-class service
• You have a solid understanding of data analysis and a passion for using data to inform better decision making
• You are a team player, who enjoys working collaboratively within their department and cross functionally
• You are willing to travel for trade shows or customer installations
• You have experience working in the restaurant/foodservice industry; working for or calling on restaurants
• You have experience working in collaboration with sales professionals
What we offer:
• A competitive salary, commensurate with experience
• Bonus and compensation expansion opportunities through cash and stock options
• Medical, dental, and vision insurance
• Generous PTO and sick leave
• An opportunity to rapidly excel your career alongside a high potential company and motivated team
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by your start date.
fkeIQCCRbI Show more details...
via Indeed
schedule_type: Full-time
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in... healthier communities. Use your talents to improve
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in... healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
Work Location:
• Fully Remote – US
Position:
As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions within each customer. The ideal candidate is passionate about providing an exceptional experience for every customer and motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers.
Core Responsibilities:
• Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
• Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions.
• Develop and execute regular Strategic Customer Success Plans in partnership with your assigned accounts.
• Drive Customer Engagement for all EI VOC programs. CSAT/NPS surveys, and Community User Groups.
• Develop relationships at all levels of a customer organization.
• Close the loop on all feedback received from the customer including product enhancement requests, outstanding issues, and strategic improvement initiatives.
• Track & monitor account status and identify areas of concern.
Requirements:
• Bachelor's Degree or equivalent combination of education and work experience.
• Minimum of 1-3 years in a technical support environment or project management
• Minimum 3-5 years of experience in customer account management or customer success
• Minimum 3-5 years of experience in a cloud-based radiology/cardiology environment if preferred but not a minimum or required
• Previous experience with Cloud-based Healthcare Solutions
• Proven track record in developing relationships & ensuring clinical, operational, and financial success of their cloud investment.
Preferred Qualifications:
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Effective escalation management skills.
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
• Demonstrated ability to deal with change and excel in high-stress situations.
• You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed.
• You introduce new ideas and processes which improve performance and productivity.
Working Conditions/Physical Requirements:
• General office demands
Travel:
• You will be required to travel 10% or less. Current State: We are all working virtually now.
• This is a remote/virtual position
• Territory: Nationwide
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Unique Benefits*:
• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
Diversity and Inclusion:
• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
#LI-remote
Remote
California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:
The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
Diversity, Equity & Inclusion:
• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws Show more details...
Work Location:
• Fully Remote – US
Position:
As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions within each customer. The ideal candidate is passionate about providing an exceptional experience for every customer and motivated by shared success. We’re looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers.
Core Responsibilities:
• Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
• Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions.
• Develop and execute regular Strategic Customer Success Plans in partnership with your assigned accounts.
• Drive Customer Engagement for all EI VOC programs. CSAT/NPS surveys, and Community User Groups.
• Develop relationships at all levels of a customer organization.
• Close the loop on all feedback received from the customer including product enhancement requests, outstanding issues, and strategic improvement initiatives.
• Track & monitor account status and identify areas of concern.
Requirements:
• Bachelor's Degree or equivalent combination of education and work experience.
• Minimum of 1-3 years in a technical support environment or project management
• Minimum 3-5 years of experience in customer account management or customer success
• Minimum 3-5 years of experience in a cloud-based radiology/cardiology environment if preferred but not a minimum or required
• Previous experience with Cloud-based Healthcare Solutions
• Proven track record in developing relationships & ensuring clinical, operational, and financial success of their cloud investment.
Preferred Qualifications:
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Effective escalation management skills.
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
• Demonstrated ability to deal with change and excel in high-stress situations.
• You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed.
• You introduce new ideas and processes which improve performance and productivity.
Working Conditions/Physical Requirements:
• General office demands
Travel:
• You will be required to travel 10% or less. Current State: We are all working virtually now.
• This is a remote/virtual position
• Territory: Nationwide
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Unique Benefits*:
• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
Diversity and Inclusion:
• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
#LI-remote
Remote
California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:
The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
Diversity, Equity & Inclusion:
• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws Show more details...
via LinkedIn
posted_at: 13 days agoschedule_type: Full-timesalary: 80K–110K a yearwork_from_home: 1
Company Overview:
Our Client is an early-stage startup company, focused on bringing simplicity and transparency to the data they process. Their vision is to be the world’s software platform of choice for Cannabis Laboratories. They are currently used and loved by Cannabis Laboratories throughout the US and are quickly outgrowing their most optimistic projections. Within a few short years... they’ve already disrupted this space, and this without
Company Overview:
Our Client is an early-stage startup company, focused on bringing simplicity and transparency to the data they process. Their vision is to be the world’s software platform of choice for Cannabis Laboratories. They are currently used and loved by Cannabis Laboratories throughout the US and are quickly outgrowing their most optimistic projections. Within a few short years... they’ve already disrupted this space, and this without a website (and yes, it’s forthcoming)! They are passionate about changing the way consumers engage with products and helping scientists with the most intuitive, efficient software to help communicate valuable information to consumers.
Position Summary:
They are looking for an experienced strategic leader to lead their Client Success team. This leader will be responsible for growing the Client Success team to ensure they are the best at serving their existing client base and increasing their capacity to onboard a long list of new customers. This new function will be responsible for managing relationships with their existing clients and new clients, and building service offerings that connect with clients' needs!
• This will be remote position, with PST working hours
Duties:
• Create and execute strategic initiatives for the Client Success team
• Develop/maintain an understanding of the core products, key competitors and industry trends
• Manage the team (as well as directly participate) to achieve the following accountabilities: Manage client relationships before, during and after their implementations go-live; Strategic planning conversations with clients to achieve client's future goals and ensure client success
• Achieve key metrics to include: Client satisfaction, NPS and retention; Service contract growth; Opportunities created (and accepted by sales)
• Provide excellent customer service to external clients and internal team members
• Develop and implement more mature internal processes to streamline efforts, increase capacity and improve quality
• Ensure strong collaboration and cohesion between Software Development and Client Success teams
• Participate in up sell and cross sell activities to ensure clients understand the value of new solutions, workloads, and service/support offerings
• Develop relationships with key Cannabis contacts and other referral partners
Preferred Qualifications:
• Bachelor's degree
• 3-5+ years’ experience in customer success, sales, account management, consulting or client facing role
• Proven success directly managing teams and mentoring team members required
• Great written and verbal communication skills with audiences of all levels
• Ability to present project status, risks, issues, analysis, and strategic recommendations to team
• Solid interpersonal skills, teamwork, and ability to establish and maintain effective working relationships
• Ability to communicate effectively in both spoken and written English
• Travel Required: Incumbent is expected to regularly meet with client teams across the United States (1 trip per month should not be unexpected) and will be asked to attend industry events from time to time Show more details...
Our Client is an early-stage startup company, focused on bringing simplicity and transparency to the data they process. Their vision is to be the world’s software platform of choice for Cannabis Laboratories. They are currently used and loved by Cannabis Laboratories throughout the US and are quickly outgrowing their most optimistic projections. Within a few short years... they’ve already disrupted this space, and this without a website (and yes, it’s forthcoming)! They are passionate about changing the way consumers engage with products and helping scientists with the most intuitive, efficient software to help communicate valuable information to consumers.
Position Summary:
They are looking for an experienced strategic leader to lead their Client Success team. This leader will be responsible for growing the Client Success team to ensure they are the best at serving their existing client base and increasing their capacity to onboard a long list of new customers. This new function will be responsible for managing relationships with their existing clients and new clients, and building service offerings that connect with clients' needs!
• This will be remote position, with PST working hours
Duties:
• Create and execute strategic initiatives for the Client Success team
• Develop/maintain an understanding of the core products, key competitors and industry trends
• Manage the team (as well as directly participate) to achieve the following accountabilities: Manage client relationships before, during and after their implementations go-live; Strategic planning conversations with clients to achieve client's future goals and ensure client success
• Achieve key metrics to include: Client satisfaction, NPS and retention; Service contract growth; Opportunities created (and accepted by sales)
• Provide excellent customer service to external clients and internal team members
• Develop and implement more mature internal processes to streamline efforts, increase capacity and improve quality
• Ensure strong collaboration and cohesion between Software Development and Client Success teams
• Participate in up sell and cross sell activities to ensure clients understand the value of new solutions, workloads, and service/support offerings
• Develop relationships with key Cannabis contacts and other referral partners
Preferred Qualifications:
• Bachelor's degree
• 3-5+ years’ experience in customer success, sales, account management, consulting or client facing role
• Proven success directly managing teams and mentoring team members required
• Great written and verbal communication skills with audiences of all levels
• Ability to present project status, risks, issues, analysis, and strategic recommendations to team
• Solid interpersonal skills, teamwork, and ability to establish and maintain effective working relationships
• Ability to communicate effectively in both spoken and written English
• Travel Required: Incumbent is expected to regularly meet with client teams across the United States (1 trip per month should not be unexpected) and will be asked to attend industry events from time to time Show more details...
via AngelList
schedule_type: Full-timework_from_home: 1
Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.
We are looking for a dedicated and enthusiastic CSM to be the guiding light for all Soofa Sign cities and partners. You are an empathetic team player who isn’t afraid to get your hands dirty... as our team grows. The CSM will work closely with
Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We're a woman-founded MIT startup with a mission to make cities smart, social, and sustainable.
We are looking for a dedicated and enthusiastic CSM to be the guiding light for all Soofa Sign cities and partners. You are an empathetic team player who isn’t afraid to get your hands dirty... as our team grows. The CSM will work closely with the operations team and the customers on implementation, train them on how to use our products, monitor and report on the success of their installation, and develop the customer relationship keying up renewals.
Responsibilities
• Take the reigns as the primary post-sale point of contact for all landowner customers
• Onboard clients, maintaining regular communication and building strong relationships
• Lead strategic, creative, and technical guidance for customers
• Use your vision and experience to recommend tools and perfect internal processes
• Highlight valuable customer feedback for our product, sales, and marketing teams
• Grow our customer success team
• Establish clear client retention goals
• Measure and report on key engagement and customer health metrics
• Grow recurring revenue potential
• Review customer complaints and concerns and seek to improve the customer experience
Requirements
Qualifications
• 2-3+ years in the account management or customer success
• Proven track record developing and growing client relationships (metrics-heavy resume)
Candidate Characteristics
• Creative, innovative, big picture thinker
• Strong leadership skills and ability to “walk the walk”
• Flexible and unafraid of uncertainty
• Excellent communication and presentation skills
Bonus Points For
• Experience working with municipalities
• Experience at a fast-growing startup
Benefits
• Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from home
• Generous healthcare, dental, and parental leave packages
• Free short- and long-term disability and life insurance
• Unlimited PTO
• Dog-friendly office
• Virtual team events
• Team activities like ski trips, camping, Whiskey Wednesdays, etc.
• Company culture focused on talent development and caring personally
Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Soofa focuses on Advertising, Sensors, Internet of Things, and Smart City. Their company has offices in Cambridge. They have a small team that's between 11-50 employees. To date, Soofa has raised $3.5M of funding; their latest round was closed on May 2017.
You can view their website at http://www.soofa.co or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
We are looking for a dedicated and enthusiastic CSM to be the guiding light for all Soofa Sign cities and partners. You are an empathetic team player who isn’t afraid to get your hands dirty... as our team grows. The CSM will work closely with the operations team and the customers on implementation, train them on how to use our products, monitor and report on the success of their installation, and develop the customer relationship keying up renewals.
Responsibilities
• Take the reigns as the primary post-sale point of contact for all landowner customers
• Onboard clients, maintaining regular communication and building strong relationships
• Lead strategic, creative, and technical guidance for customers
• Use your vision and experience to recommend tools and perfect internal processes
• Highlight valuable customer feedback for our product, sales, and marketing teams
• Grow our customer success team
• Establish clear client retention goals
• Measure and report on key engagement and customer health metrics
• Grow recurring revenue potential
• Review customer complaints and concerns and seek to improve the customer experience
Requirements
Qualifications
• 2-3+ years in the account management or customer success
• Proven track record developing and growing client relationships (metrics-heavy resume)
Candidate Characteristics
• Creative, innovative, big picture thinker
• Strong leadership skills and ability to “walk the walk”
• Flexible and unafraid of uncertainty
• Excellent communication and presentation skills
Bonus Points For
• Experience working with municipalities
• Experience at a fast-growing startup
Benefits
• Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from home
• Generous healthcare, dental, and parental leave packages
• Free short- and long-term disability and life insurance
• Unlimited PTO
• Dog-friendly office
• Virtual team events
• Team activities like ski trips, camping, Whiskey Wednesdays, etc.
• Company culture focused on talent development and caring personally
Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Soofa focuses on Advertising, Sensors, Internet of Things, and Smart City. Their company has offices in Cambridge. They have a small team that's between 11-50 employees. To date, Soofa has raised $3.5M of funding; their latest round was closed on May 2017.
You can view their website at http://www.soofa.co or find them on Twitter, Facebook, LinkedIn, and Product Hunt Show more details...
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