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Most recent job postings at sfspca
via ZipRecruiter
schedule_type: Full-time
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members access lifesaving resources. Through our public hospital, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all.
We are seeking a sharp, strategic, energetic, Chief of Staff (CoS) as we embark on groundbreaking strategic plans that will have a lasting impact on the organization's legacy and animal welfare at large. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in animal care, animal rights, and proactive prevention programs. Reporting to the CEO, Dr. Jennifer Scarlett, DVM, the CoS joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities' access to quality care for their pets. Each pillar of Vision 2030 is complex in its own right yet must connect to truly advance companion animal welfare. The incoming CoS will elevate the executive teams' ability to create and execute on Vision 2030 strategies.
As a Chief of Staff, you will:
• Serve as a strategic partner the Senior Executive Team in organizational planning, policy development, project management and communications.
• Bring a thoughtful, proactive and pragmatic approach to processes and systems to support the mission, vision and values of the SF SPCA.
• Oversee business initiatives from ideation to implementation.
• Work with leadership to deliver, monitor and communicate progress towards goals.
• Be resourceful and act with strong emotional intelligence, self-motivation, and strong analytical skills.
• Provide Chief Executive and other senior leaders with insight and analysis on the company's operations.
• Assess risk and potential impacts when business decisions are made.
• Lead by example and set the tone for a thriving organization.
• Be a culture champion, and an enthusiastic and resilient leader.
• Establish psychological safety, and ability for team members to lean on each other while working towards common goals.
• Operate with a high level of integrity, credibility, resilience, and drive; be good-natured, flexible, and open-minded; and be able to adapt in a dynamic environment.
• In accordance with the SF SPCA's core values and mission, advocate for the advancement of animal rights and welfare, and for the critical role that the SF SPCA plays in the community and beyond.
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
• Ample background in business, strategy, or operations function.
• Experience leading and executing large-scale, organization-wide projects.
• Experience managing and maximizing a large budget.
• Strong project management experience, relevant certifications a plus.
• Previous work in animal welfare preferred.
• Strong interpersonal communication skills, bilingual Spanish capability a plus.
• Proven capability of motivating, leveraging, and advocating for staff, and facilitating team success.
• Extraordinary communication and listening skills.
• Reputation for being an open, achievement-oriented professional.
Compensation + Benefits:
The anticipated compensation range for this position is $180k - $200k. Starting pay will depend on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members access lifesaving resources. Through our public hospital, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all.
We are seeking a sharp, strategic, energetic, Chief of Staff (CoS) as we embark on groundbreaking strategic plans that will have a lasting impact on the organization's legacy and animal welfare at large. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in animal care, animal rights, and proactive prevention programs. Reporting to the CEO, Dr. Jennifer Scarlett, DVM, the CoS joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities' access to quality care for their pets. Each pillar of Vision 2030 is complex in its own right yet must connect to truly advance companion animal welfare. The incoming CoS will elevate the executive teams' ability to create and execute on Vision 2030 strategies.
As a Chief of Staff, you will:
• Serve as a strategic partner the Senior Executive Team in organizational planning, policy development, project management and communications.
• Bring a thoughtful, proactive and pragmatic approach to processes and systems to support the mission, vision and values of the SF SPCA.
• Oversee business initiatives from ideation to implementation.
• Work with leadership to deliver, monitor and communicate progress towards goals.
• Be resourceful and act with strong emotional intelligence, self-motivation, and strong analytical skills.
• Provide Chief Executive and other senior leaders with insight and analysis on the company's operations.
• Assess risk and potential impacts when business decisions are made.
• Lead by example and set the tone for a thriving organization.
• Be a culture champion, and an enthusiastic and resilient leader.
• Establish psychological safety, and ability for team members to lean on each other while working towards common goals.
• Operate with a high level of integrity, credibility, resilience, and drive; be good-natured, flexible, and open-minded; and be able to adapt in a dynamic environment.
• In accordance with the SF SPCA's core values and mission, advocate for the advancement of animal rights and welfare, and for the critical role that the SF SPCA plays in the community and beyond.
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
• Ample background in business, strategy, or operations function.
• Experience leading and executing large-scale, organization-wide projects.
• Experience managing and maximizing a large budget.
• Strong project management experience, relevant certifications a plus.
• Previous work in animal welfare preferred.
• Strong interpersonal communication skills, bilingual Spanish capability a plus.
• Proven capability of motivating, leveraging, and advocating for staff, and facilitating team success.
• Extraordinary communication and listening skills.
• Reputation for being an open, achievement-oriented professional.
Compensation + Benefits:
The anticipated compensation range for this position is $180k - $200k. Starting pay will depend on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
via ZipRecruiter
posted_at: 24 days agoschedule_type: Full-timesalary: 145K–165K a year
The mission of the San Francisco SPCA is to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal
The mission of the San Francisco SPCA is to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal rights, and proactive prevention programs.
As the fourth oldest humane society in the nation, the SF SPCA has always been at the forefront of animal welfare. In the 1990's, the organization focused on keeping animals in shelters alive until they were adopted and through those efforts, founded the No-Kill movement. In 2012, the SF SPCA created Vision 2020 - a roadmap to end animal abandonment in San Francisco. By addressing issues of overpopulation, barriers to veterinary care, and pet behavior issues, San Francisco now has one of the lowest euthanasia rates in any major city in the United States. Building on the success of previous and existing coalition partnerships, the SF SPCA has pivoted to expand its scope to address unmet needs in animal welfare in California's Central Valley and beyond. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters.
This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land, aligning local laws with the best outcomes for animals, and strengthening communities' access to care for their pets.
Executing a huge part of the SF SPCA's vision is the Source to Home (STH) Team. This team is responsible for everything from collecting animals from San Francisco Animal Care and Control and Central Valley shelters to caring for their daily needs, treating them medically, working with them behaviorally and, finally, adopting them out into their new, forever homes. The team also includes both the volunteer and foster teams, whose critical work supports all the activities across the STH team and more.
Reporting to the Chief of Rescue and Welfare, the Senior Director of Shelter Operations (SDSO) oversees the heart and soul of the Society's lifesaving work. The position requires someone with a strong passion to close the lifesaving gap in California and a desire to innovate and continuously improve key processes, as well as serve as an inspired leader with deep experience in shelter operations.
The SDSO will manage and provide direct supervision, guidance and mentorship to a team directed by the leaders of Intake, Housing & Shelter Medicine.
The position requires a high level of organization and professionalism; a thorough knowledge of animal welfare best practices; and superior skills in the areas of communication, personnel, budget, quantitative analysis and operations management. The ideal candidate will possess a minimum of seven to ten years of progressively responsible leadership experience in animal sheltering or closely related field. In addition, the Senior Director will create a highly engaged, accountable and effective team culture that recognizes individual and collective success, builds confidence, and promotes a culture of inclusivity and belonging across our diverse workforce. The successful candidate must possess extraordinary communication and listening skills and be an open, results-oriented professional.
The Senior Director of Shelter Operations will :
• Play a key role in developing strategy and goals for the Source-To-Home Team.
• Direct the execution of the Source-To-Home team's rescue and welfare plans in accordance with the team's goals and budget.
• Provide forecasting and plans for meeting capacity to care and adoption goals.
• Manage several department budgets and make decisions that balance fiduciary necessities with maximizing lives saved.
• Facilitate and improve the processes necessary to move animals from intake to outcome.
• Challenge the status quo and change procedures/protocols based on latest research and best practices.
• Instill a practice of continuous improvement to keep the team motivated to improve the ways in which they move animals from their sources in the Central Valley to loving homes in the Bay Area.
• In cooperation with the Director of Shelter Medicine, and Manager of Animal Care, implement a best-practice-based cleaning and feeding program for animals.
• Monitor the condition of all aspects of the physical shelter and equipment to ensure that they are maintained in a way that supports the health and welfare of animals and staff; supervise routine maintenance and repairs as required.
• Support and direct humane treatment in handling companion animals, including increasing awareness of best handling practices across the organization.
• Monitor safety compliance for staff and volunteers.
• Conduct strategic workforce planning to design an organizational structure that optimizes resources, efficiencies, and productivity and supports staff. Regularly assesses organizational structure for improvement opportunities.
• Support the development of SOPs and ensure management at the department level.
• With department and program managers, monitor and evaluate program effectiveness across operational departments.
• Provide statistical analysis, report creation, and presentation.
• Implement changes and improvements to ensure efficient use of resources.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society's direct communication policy.
Leadership
• Inspire the team to perform at their highest capability while keeping a positive culture and healthy work/life balance.
• Collaborate with leaders across the organization to understand complex information and industry wide issues that will drive the Society towards achieving its vision.
• Look beyond the boundaries of the rescue programs for new growth and partnership opportunities throughout the Society.
• Participate in executive team projects and initiatives including strategic planning, capital improvements, leadership development, staff and volunteer recognition and engagement.
Staff Development
• Attract, develop and retain diverse talent ensuring that team members have the right skills and motivations to meet program needs.
• Help instill a strong sense of belonging, commitment, cohesion and passion on the Source To Home team.
• Keep the team members informed and engaged on relevant news, polices and events across the Society.
What will help your candidacy stand out:
• Dynamic, energetic and experienced animal welfare leader with a track record of innovative and inclusive leadership.
• Demonstrated accomplishments in shelter operations, shelter veterinary services, personnel management, and financial oversight are desired.
• Exhibit unwavering commitment to the mission, values, goals, and success of the SF SPCA and progressive sheltering is required.
• Experience in retail operations or other similarly operations-intensive organizations may be considered.
• The ability to make decisions that uphold the organization's commitment to the long-term benefit of animals and the human animal bond is essential.
• Reputable record of success as a Senior Director or Director of a humane society/animal control agency.
• Personnel management skills that include an ability to work collaboratively, listen, have a positive attitude, provide direct feedback, build morale, delegate, and make tough decisions.
• Possesses management acumen, strong analytical skills as well as the ability to assess and maintain policies and procedures for building programs and delivering results.
• Experience monitoring and evaluating programs and adjusting to maximize impact .
• Excellent ability to plan, develop, and determine success while managing risk in programs and initiatives.
• Strong project management skills, including the ability to balance multiple projects, interdisciplinary teams, and complex logistical issues.
• Exceptional quantitative, verbal, and written communication skills with the ability and presence to represent SF SPCA internally and externally.
• Ability to handle challenging situations and ability to build effective relationships at all levels, including with the SF SPCA's partner shelters in California's Central Valley
• Motivated by the best interests of the organization
• Strong customer service orientation .
• Management style that focuses on coaching and developing and listening
• The ability to work in a fast-paced work environment, embrace and foster change, problem-solve and multi-task.
• Known for being a self-starter and a strategic thinker with an entrepreneurial spirit, a strong work ethic, and a big heart.
Requirements:
• B.A. degree from a four-year college or university or equivalent year of experience is required.
• Evidence of a passionate commitment to the proper care of animals and a safety conscious demeanor is strongly needed.
• Software proficiency, including Excel, Word, PowerPoint is essential. PetPoint is a bonus.
• Strong operations background with proven success optimizing workflows and delivering results.
Compensation + Benefits:
The anticipated salary range for this position is $145k - $165k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
Salary Description: $145-$165
Salary Description
$145-$165k / year Show more details...
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal rights, and proactive prevention programs.
As the fourth oldest humane society in the nation, the SF SPCA has always been at the forefront of animal welfare. In the 1990's, the organization focused on keeping animals in shelters alive until they were adopted and through those efforts, founded the No-Kill movement. In 2012, the SF SPCA created Vision 2020 - a roadmap to end animal abandonment in San Francisco. By addressing issues of overpopulation, barriers to veterinary care, and pet behavior issues, San Francisco now has one of the lowest euthanasia rates in any major city in the United States. Building on the success of previous and existing coalition partnerships, the SF SPCA has pivoted to expand its scope to address unmet needs in animal welfare in California's Central Valley and beyond. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters.
This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land, aligning local laws with the best outcomes for animals, and strengthening communities' access to care for their pets.
Executing a huge part of the SF SPCA's vision is the Source to Home (STH) Team. This team is responsible for everything from collecting animals from San Francisco Animal Care and Control and Central Valley shelters to caring for their daily needs, treating them medically, working with them behaviorally and, finally, adopting them out into their new, forever homes. The team also includes both the volunteer and foster teams, whose critical work supports all the activities across the STH team and more.
Reporting to the Chief of Rescue and Welfare, the Senior Director of Shelter Operations (SDSO) oversees the heart and soul of the Society's lifesaving work. The position requires someone with a strong passion to close the lifesaving gap in California and a desire to innovate and continuously improve key processes, as well as serve as an inspired leader with deep experience in shelter operations.
The SDSO will manage and provide direct supervision, guidance and mentorship to a team directed by the leaders of Intake, Housing & Shelter Medicine.
The position requires a high level of organization and professionalism; a thorough knowledge of animal welfare best practices; and superior skills in the areas of communication, personnel, budget, quantitative analysis and operations management. The ideal candidate will possess a minimum of seven to ten years of progressively responsible leadership experience in animal sheltering or closely related field. In addition, the Senior Director will create a highly engaged, accountable and effective team culture that recognizes individual and collective success, builds confidence, and promotes a culture of inclusivity and belonging across our diverse workforce. The successful candidate must possess extraordinary communication and listening skills and be an open, results-oriented professional.
The Senior Director of Shelter Operations will :
• Play a key role in developing strategy and goals for the Source-To-Home Team.
• Direct the execution of the Source-To-Home team's rescue and welfare plans in accordance with the team's goals and budget.
• Provide forecasting and plans for meeting capacity to care and adoption goals.
• Manage several department budgets and make decisions that balance fiduciary necessities with maximizing lives saved.
• Facilitate and improve the processes necessary to move animals from intake to outcome.
• Challenge the status quo and change procedures/protocols based on latest research and best practices.
• Instill a practice of continuous improvement to keep the team motivated to improve the ways in which they move animals from their sources in the Central Valley to loving homes in the Bay Area.
• In cooperation with the Director of Shelter Medicine, and Manager of Animal Care, implement a best-practice-based cleaning and feeding program for animals.
• Monitor the condition of all aspects of the physical shelter and equipment to ensure that they are maintained in a way that supports the health and welfare of animals and staff; supervise routine maintenance and repairs as required.
• Support and direct humane treatment in handling companion animals, including increasing awareness of best handling practices across the organization.
• Monitor safety compliance for staff and volunteers.
• Conduct strategic workforce planning to design an organizational structure that optimizes resources, efficiencies, and productivity and supports staff. Regularly assesses organizational structure for improvement opportunities.
• Support the development of SOPs and ensure management at the department level.
• With department and program managers, monitor and evaluate program effectiveness across operational departments.
• Provide statistical analysis, report creation, and presentation.
• Implement changes and improvements to ensure efficient use of resources.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society's direct communication policy.
Leadership
• Inspire the team to perform at their highest capability while keeping a positive culture and healthy work/life balance.
• Collaborate with leaders across the organization to understand complex information and industry wide issues that will drive the Society towards achieving its vision.
• Look beyond the boundaries of the rescue programs for new growth and partnership opportunities throughout the Society.
• Participate in executive team projects and initiatives including strategic planning, capital improvements, leadership development, staff and volunteer recognition and engagement.
Staff Development
• Attract, develop and retain diverse talent ensuring that team members have the right skills and motivations to meet program needs.
• Help instill a strong sense of belonging, commitment, cohesion and passion on the Source To Home team.
• Keep the team members informed and engaged on relevant news, polices and events across the Society.
What will help your candidacy stand out:
• Dynamic, energetic and experienced animal welfare leader with a track record of innovative and inclusive leadership.
• Demonstrated accomplishments in shelter operations, shelter veterinary services, personnel management, and financial oversight are desired.
• Exhibit unwavering commitment to the mission, values, goals, and success of the SF SPCA and progressive sheltering is required.
• Experience in retail operations or other similarly operations-intensive organizations may be considered.
• The ability to make decisions that uphold the organization's commitment to the long-term benefit of animals and the human animal bond is essential.
• Reputable record of success as a Senior Director or Director of a humane society/animal control agency.
• Personnel management skills that include an ability to work collaboratively, listen, have a positive attitude, provide direct feedback, build morale, delegate, and make tough decisions.
• Possesses management acumen, strong analytical skills as well as the ability to assess and maintain policies and procedures for building programs and delivering results.
• Experience monitoring and evaluating programs and adjusting to maximize impact .
• Excellent ability to plan, develop, and determine success while managing risk in programs and initiatives.
• Strong project management skills, including the ability to balance multiple projects, interdisciplinary teams, and complex logistical issues.
• Exceptional quantitative, verbal, and written communication skills with the ability and presence to represent SF SPCA internally and externally.
• Ability to handle challenging situations and ability to build effective relationships at all levels, including with the SF SPCA's partner shelters in California's Central Valley
• Motivated by the best interests of the organization
• Strong customer service orientation .
• Management style that focuses on coaching and developing and listening
• The ability to work in a fast-paced work environment, embrace and foster change, problem-solve and multi-task.
• Known for being a self-starter and a strategic thinker with an entrepreneurial spirit, a strong work ethic, and a big heart.
Requirements:
• B.A. degree from a four-year college or university or equivalent year of experience is required.
• Evidence of a passionate commitment to the proper care of animals and a safety conscious demeanor is strongly needed.
• Software proficiency, including Excel, Word, PowerPoint is essential. PetPoint is a bonus.
• Strong operations background with proven success optimizing workflows and delivering results.
Compensation + Benefits:
The anticipated salary range for this position is $145k - $165k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
Salary Description: $145-$165
Salary Description
$145-$165k / year Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 22–27 an hour
Description
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit
Description
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit organizations. We offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care.
As a leader in animal care and welfare, the SF SPCA is looking to welcome a Client Experience Specialist (CES) who can be the face of the organization, pointing our clients in the right direction and remaining calm under the stress of competing demands.
As a Client Experience Specialist, you will:
- Be skilled at greeting clients and creating an empathetic experience for them, while answering questions about their pet's care.
- Have the opportunity to meet an array of clientele and their fur babies while ensuring they are left with a memorable impression of our staff and services.
- Use time management and an eye for detail to book appointments and schedule surgeries.
- Set clear expectations and help clients navigate our hospital facility.
- Facilitate communication between clients and the medical care staff while giving them a confident, reassuring, knowledgeable resource to make what can sometimes be a stressful experience, more manageable.
- Facilitate and participate in open, direct communication throughout the Society
- Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
- High School Diploma or GED equivalent required.
- A minimum of 2 years of college education or 2 years of related experience preferred.
- Veterinary Hospital experience will be an advantage.
- Fluency in Spanish, Mandarin and/or Cantonese is a plus.
- Excellent customer service skills and the ability to resolve conflict and de-escalate agitated clients.
- Compassionate and culturally competent approach to clients of varying backgrounds and abilities.
- Independent, self-starter with superior organizational and communication skills.
- Excellent attention to detail and time management.
- Ability to multi-task and prioritize within a fast-paced environment and maintain composure.
- Skill in operating various software programs such as ImporMed Infinity, MS Office, Excel and Word.
- Must be available to work weekends, holidays and overtime as needed.
Compensation + Benefits:
The anticipated compensation range for this position is $22 - $27/hour. Starting pay will depend on the length and breadth of experience. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, employee discounts. Other perks include easy access from the freeway, a 10-minute walk from the 16th street BART station, and a free on-site employee parking lot.
Mission Hospital at the SF SPCA is a large, bustling hospital with as many as 9 or 10 doctors working on any given day. If you are someone who loves to be in the middle of it all keeping the trains on the track then this is the experience for you!
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit organizations. We offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care.
As a leader in animal care and welfare, the SF SPCA is looking to welcome a Client Experience Specialist (CES) who can be the face of the organization, pointing our clients in the right direction and remaining calm under the stress of competing demands.
As a Client Experience Specialist, you will:
- Be skilled at greeting clients and creating an empathetic experience for them, while answering questions about their pet's care.
- Have the opportunity to meet an array of clientele and their fur babies while ensuring they are left with a memorable impression of our staff and services.
- Use time management and an eye for detail to book appointments and schedule surgeries.
- Set clear expectations and help clients navigate our hospital facility.
- Facilitate communication between clients and the medical care staff while giving them a confident, reassuring, knowledgeable resource to make what can sometimes be a stressful experience, more manageable.
- Facilitate and participate in open, direct communication throughout the Society
- Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
- High School Diploma or GED equivalent required.
- A minimum of 2 years of college education or 2 years of related experience preferred.
- Veterinary Hospital experience will be an advantage.
- Fluency in Spanish, Mandarin and/or Cantonese is a plus.
- Excellent customer service skills and the ability to resolve conflict and de-escalate agitated clients.
- Compassionate and culturally competent approach to clients of varying backgrounds and abilities.
- Independent, self-starter with superior organizational and communication skills.
- Excellent attention to detail and time management.
- Ability to multi-task and prioritize within a fast-paced environment and maintain composure.
- Skill in operating various software programs such as ImporMed Infinity, MS Office, Excel and Word.
- Must be available to work weekends, holidays and overtime as needed.
Compensation + Benefits:
The anticipated compensation range for this position is $22 - $27/hour. Starting pay will depend on the length and breadth of experience. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, employee discounts. Other perks include easy access from the freeway, a 10-minute walk from the 16th street BART station, and a free on-site employee parking lot.
Mission Hospital at the SF SPCA is a large, bustling hospital with as many as 9 or 10 doctors working on any given day. If you are someone who loves to be in the middle of it all keeping the trains on the track then this is the experience for you!
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
via ZipRecruiter
posted_at: 24 days agoschedule_type: Part-timesalary: 19–21 an hour
Job Type
Part-time...
Description
This is an on-call position to start
Animal Care Associates (ACAs) provide animal care that is embedded in a fear-free approach. ACAs maintain sanitary, safe, and pleasant surroundings for hospital patients, staff, and the public. They are crucial to the success of the organization at large.
About Us: Founded in 1868, SF SPCA was the nation's fourth humane society and the first west of the Mississippi. Today
Job Type
Part-time...
Description
This is an on-call position to start
Animal Care Associates (ACAs) provide animal care that is embedded in a fear-free approach. ACAs maintain sanitary, safe, and pleasant surroundings for hospital patients, staff, and the public. They are crucial to the success of the organization at large.
About Us: Founded in 1868, SF SPCA was the nation's fourth humane society and the first west of the Mississippi. Today we continue to be one of the San Francisco Bay Area's most enduring and respected institutions. Recognized as a center of excellence, we operate two public veterinary hospitals, provide low-cost community medicine programs, and a high-quality, high-volume spay-neuter clinic. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs. Our innovative programs and services serve as models for humane organizations across the country and around the world.
As a community supported nonprofit, not affiliated with any national organization, our values: Be Generous, Fearless, and Connected guide more than 350 talented and dedicated professionals to deliver on our promises each and every day.
Benefits: The starting hourly range for this opportunity is $19.00-21.00/hour. Temporary, On Call, and Seasonal employees are eligible for only those benefits provided by law. Through wonderful leadership and an organization, that encourages growth for its people, exemplary employees working in this position commonly find career development and long-term opportunities across departments within the organization.
Essential Duties and Functions:
• Provide adequate food and water to shelter animals daily
• Monitor animals and immediately report health or behavior abnormalities to supervisor
• Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in the shelter environment
• Assist with animal intake, evaluation, and treatment
• Create and maintain necessary animal records, perform data entry
• Follow established disease control protocols to daily clean, disinfect, and maintain shelter apartments, kennels, cages, and general areas
Physical Requirements and Work Environment:
• Work is performed in a kennel/shelter setting and also with exposure to various weather conditions while outdoors
• Frequent bending, reaching, kneeling, climbing stairs, walking, and, standing on feet 8-10 hours per day while performing job functions
• Exposure to disinfectant solutions when cleaning
• Subject to animal bites and scratches while handling animals of questionable temperament
• Consistently exposed to animals and animal allergens under conditions with limited alterations available
• Tetanus and rabies (pre-exposure) inoculations are required or must be waived
• Occasional lifting of up to 50 pounds with reasonable accommodations
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Qualifications:
• High school diploma or equivalent
• Customer service experience
• Available to work weekends and holiday shifts as needed
• Highly motivated, outgoing, respectful, and professional
• Team player capable of multi-tasking in a fast-paced environment
• Knowledge of animal breeds, animal behavior, and previous experience with animal handling preferred but not required
• Computer skills in a Windows environment
• Commitment to the mission, values, goals, and success of The San Francisco SPCA
• The SF/SPCA requires pre-employment drug testing and criminal background investigations
Diversity, Equity & Inclusion : Are values on every SF SPCA job description. They are the principles guiding how we provide services, build our teams, cultivate our leaders, and build a culture of belonging. We are an Equal Opportunity Employer and welcome applications from individuals who contribute to our diversity.
Salary Description
$19.00 - 21.00 / hour Show more details...
Part-time...
Description
This is an on-call position to start
Animal Care Associates (ACAs) provide animal care that is embedded in a fear-free approach. ACAs maintain sanitary, safe, and pleasant surroundings for hospital patients, staff, and the public. They are crucial to the success of the organization at large.
About Us: Founded in 1868, SF SPCA was the nation's fourth humane society and the first west of the Mississippi. Today we continue to be one of the San Francisco Bay Area's most enduring and respected institutions. Recognized as a center of excellence, we operate two public veterinary hospitals, provide low-cost community medicine programs, and a high-quality, high-volume spay-neuter clinic. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs. Our innovative programs and services serve as models for humane organizations across the country and around the world.
As a community supported nonprofit, not affiliated with any national organization, our values: Be Generous, Fearless, and Connected guide more than 350 talented and dedicated professionals to deliver on our promises each and every day.
Benefits: The starting hourly range for this opportunity is $19.00-21.00/hour. Temporary, On Call, and Seasonal employees are eligible for only those benefits provided by law. Through wonderful leadership and an organization, that encourages growth for its people, exemplary employees working in this position commonly find career development and long-term opportunities across departments within the organization.
Essential Duties and Functions:
• Provide adequate food and water to shelter animals daily
• Monitor animals and immediately report health or behavior abnormalities to supervisor
• Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in the shelter environment
• Assist with animal intake, evaluation, and treatment
• Create and maintain necessary animal records, perform data entry
• Follow established disease control protocols to daily clean, disinfect, and maintain shelter apartments, kennels, cages, and general areas
Physical Requirements and Work Environment:
• Work is performed in a kennel/shelter setting and also with exposure to various weather conditions while outdoors
• Frequent bending, reaching, kneeling, climbing stairs, walking, and, standing on feet 8-10 hours per day while performing job functions
• Exposure to disinfectant solutions when cleaning
• Subject to animal bites and scratches while handling animals of questionable temperament
• Consistently exposed to animals and animal allergens under conditions with limited alterations available
• Tetanus and rabies (pre-exposure) inoculations are required or must be waived
• Occasional lifting of up to 50 pounds with reasonable accommodations
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Qualifications:
• High school diploma or equivalent
• Customer service experience
• Available to work weekends and holiday shifts as needed
• Highly motivated, outgoing, respectful, and professional
• Team player capable of multi-tasking in a fast-paced environment
• Knowledge of animal breeds, animal behavior, and previous experience with animal handling preferred but not required
• Computer skills in a Windows environment
• Commitment to the mission, values, goals, and success of The San Francisco SPCA
• The SF/SPCA requires pre-employment drug testing and criminal background investigations
Diversity, Equity & Inclusion : Are values on every SF SPCA job description. They are the principles guiding how we provide services, build our teams, cultivate our leaders, and build a culture of belonging. We are an Equal Opportunity Employer and welcome applications from individuals who contribute to our diversity.
Salary Description
$19.00 - 21.00 / hour Show more details...
via ZipRecruiter
posted_at: 7 days agoschedule_type: Full-timesalary: 22–24 an hour
The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are achievers with over 155 years of experience in animal welfare and are seeking an Animal Intake Coordinator to join our dynamic Source to Home team!
The Role...
The Animal Intake Coordinator will help facilitate animal intake and assessment. This vital role within our organization
The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are achievers with over 155 years of experience in animal welfare and are seeking an Animal Intake Coordinator to join our dynamic Source to Home team!
The Role...
The Animal Intake Coordinator will help facilitate animal intake and assessment. This vital role within our organization is tasked with sensitive animal handling, data collection and analysis, and fostering relationships and collaboration with our rescue partners, volunteers, adopters, and staff. Embracing our open adoptions policy, and providing excellent client service maximizes the lives positively impacted of animals at the SF SPCA and at our central valley partner shelters. If you have excellent attention to detail, client service, and superior animal handling capabilities, this could be the job for you.
Program Administration
• Conduct intake assessments on candidate animals per intake protocols and criteria including: Transfer trips to out-of-county shelters, daily animal assessments at San Francisco Animal Care and Control, re-assessment of returned animals, assessment of public animals scheduled through our re-homing program or surrendered to us via our hospital
• Create and maintain accurate records
• Assess animal history forms, conduct re-homing appointments and assessments, and determine if candidates are accepted to our adoption program
• Responsible for expediting all data entry required to enter animals into our adoption program
• Produce and maintain complete and accurate reports as requested
• Maintain transport vehicles and intake supplies.
• Perform duties in a manner which encourages attainment of goals for the Society and its programs
• Develop and evaluate work duties to ensure maximum efficiency
• Work closely with the Shelter Manager to manage daily population to serve our mission and obtain adoption goals
• Perform other duties as assigned
Animal Care
• Maintain up-to-date knowledge of our population makeup at all times. Provide updates regarding the intake schedule, and what areas of our animal population are particularly high and need to be addressed with additional marketing, matchmaking, and/or behavior attention
• Facilitate the safe and efficient movement of animals during intake and through their stay here up to adoption or other outcome. This includes housing in appropriate spaces, posting appropriate signage, communicating with the medical and behavior teams, animal care staff and volunteer coordinators
• Work closely and communicate with our behavior and animal care teams to support the behavior needs of in-house animals
• Participate in staff meetings to review goals and procedures, discuss workplace issues, share ideas, and celebrate successes
• Provide information and input regarding outcome decisions for animals that may not be candidates for our adoption program. Communicate updates of at-risk animals and assist our medical staff in euthanasia when needed
• Follow established protocols and procedures when handling animals to control and prevent the spread of disease. Ensure that medical precautions to control and prevent the spread of disease are clearly communicated to appropriate staff and volunteers
• Uphold the standards of care for the animals, including exercise, proper behavior reinforcement, and appropriate socialization activity. Ensure that proper training is provided for the animal care attendants, communicating changes in an animals' medical or behavior plan
• Participate in facility cleaning as required
People Care
• Provide prompt, courteous, and consistent customer service to our internal and external clients at all times
• Conduct adoption returns and surrenders with sensitivity and empathy, counsel clients with an eye to diversion whenever possible
• Uphold a strong commitment to teamwork, and positive, solution-oriented communication and conduct at all times
• Train, coordinate, and retain volunteers to assist with assessments, administrative duties, etc.
• Assist the Shelter Manager in maintaining successful relationships with transfer partners
• Be familiar with animals available for adoption and to assist the public with appropriate adoption choices in a safe, courteous and responsive manner
• Be available to the adoption front desk and animal behavior teams by phone during assigned shifts
• Assist employees and volunteers in situations that require immediate problem solving
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Our Ideal Candidate:
• CA Drivers License and insurable driving record
• High school diploma or equivalent
• Compassion for animals, concern for their welfare and a willingness to accommodate animals in the work place
• Compassion for our community and our clients and a willingness to work with their need in the placement of our animals
• Minimum of two years work experience in caring for and handling animals in a effective and humane manner
• Knowledge of contemporary shelter maintenance techniques and accepted sanitary practices. Knowledge of various breeds and their characteristics and familiarity with symptoms of diseases common to dogs and cats
Knowledge, Skills, and Abilities:
• Ability and flexibility to work successfully in a fast-paced work environment, embrace and foster change, problem solve, multi-task, and follow directions
• A highly motivated, emotionally mature individual with a professional manner and ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and public in a professional and respectful manner at all times.
• Commitment to the mission, values, goals, and success of the San Francisco SPCA.
• Excellent organizational skills are essential
• Detail-oriented and able to make decisions regarding the welfare of animals
• Computer skills in a Windows environment preferred
Schedule Requirements:
• Sunday - Thursday 8:30 am - 5:00 pm
• Available to work weekends, holiday shifts, and overtime as needed
Why the SF SPCA?
• The opportunity to help individuals make a difference in the lives of animals.
• Join like-minded staff and community committed to enhancing the human-animal bond.
• Be a part of the SF SPCA during a time when we are rolling out initiatives and advocacy work that will leave a lasting impact on animal welfare.
Included Benefits:
• On-site, free, gated parking with security
• Competitive PTO
• Low-cost medical, vision, and dental insurance plans
• 401K with matching funds
• Generous discounts on veterinary care and supplies
• Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
Interview Process:
• Round 1: Virtual Interview
• Round 2: On Site Interview
Salary Description:
$22-$24/hour
Salary Description
$22-$24/hour Show more details...
The Role...
The Animal Intake Coordinator will help facilitate animal intake and assessment. This vital role within our organization is tasked with sensitive animal handling, data collection and analysis, and fostering relationships and collaboration with our rescue partners, volunteers, adopters, and staff. Embracing our open adoptions policy, and providing excellent client service maximizes the lives positively impacted of animals at the SF SPCA and at our central valley partner shelters. If you have excellent attention to detail, client service, and superior animal handling capabilities, this could be the job for you.
Program Administration
• Conduct intake assessments on candidate animals per intake protocols and criteria including: Transfer trips to out-of-county shelters, daily animal assessments at San Francisco Animal Care and Control, re-assessment of returned animals, assessment of public animals scheduled through our re-homing program or surrendered to us via our hospital
• Create and maintain accurate records
• Assess animal history forms, conduct re-homing appointments and assessments, and determine if candidates are accepted to our adoption program
• Responsible for expediting all data entry required to enter animals into our adoption program
• Produce and maintain complete and accurate reports as requested
• Maintain transport vehicles and intake supplies.
• Perform duties in a manner which encourages attainment of goals for the Society and its programs
• Develop and evaluate work duties to ensure maximum efficiency
• Work closely with the Shelter Manager to manage daily population to serve our mission and obtain adoption goals
• Perform other duties as assigned
Animal Care
• Maintain up-to-date knowledge of our population makeup at all times. Provide updates regarding the intake schedule, and what areas of our animal population are particularly high and need to be addressed with additional marketing, matchmaking, and/or behavior attention
• Facilitate the safe and efficient movement of animals during intake and through their stay here up to adoption or other outcome. This includes housing in appropriate spaces, posting appropriate signage, communicating with the medical and behavior teams, animal care staff and volunteer coordinators
• Work closely and communicate with our behavior and animal care teams to support the behavior needs of in-house animals
• Participate in staff meetings to review goals and procedures, discuss workplace issues, share ideas, and celebrate successes
• Provide information and input regarding outcome decisions for animals that may not be candidates for our adoption program. Communicate updates of at-risk animals and assist our medical staff in euthanasia when needed
• Follow established protocols and procedures when handling animals to control and prevent the spread of disease. Ensure that medical precautions to control and prevent the spread of disease are clearly communicated to appropriate staff and volunteers
• Uphold the standards of care for the animals, including exercise, proper behavior reinforcement, and appropriate socialization activity. Ensure that proper training is provided for the animal care attendants, communicating changes in an animals' medical or behavior plan
• Participate in facility cleaning as required
People Care
• Provide prompt, courteous, and consistent customer service to our internal and external clients at all times
• Conduct adoption returns and surrenders with sensitivity and empathy, counsel clients with an eye to diversion whenever possible
• Uphold a strong commitment to teamwork, and positive, solution-oriented communication and conduct at all times
• Train, coordinate, and retain volunteers to assist with assessments, administrative duties, etc.
• Assist the Shelter Manager in maintaining successful relationships with transfer partners
• Be familiar with animals available for adoption and to assist the public with appropriate adoption choices in a safe, courteous and responsive manner
• Be available to the adoption front desk and animal behavior teams by phone during assigned shifts
• Assist employees and volunteers in situations that require immediate problem solving
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Our Ideal Candidate:
• CA Drivers License and insurable driving record
• High school diploma or equivalent
• Compassion for animals, concern for their welfare and a willingness to accommodate animals in the work place
• Compassion for our community and our clients and a willingness to work with their need in the placement of our animals
• Minimum of two years work experience in caring for and handling animals in a effective and humane manner
• Knowledge of contemporary shelter maintenance techniques and accepted sanitary practices. Knowledge of various breeds and their characteristics and familiarity with symptoms of diseases common to dogs and cats
Knowledge, Skills, and Abilities:
• Ability and flexibility to work successfully in a fast-paced work environment, embrace and foster change, problem solve, multi-task, and follow directions
• A highly motivated, emotionally mature individual with a professional manner and ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and public in a professional and respectful manner at all times.
• Commitment to the mission, values, goals, and success of the San Francisco SPCA.
• Excellent organizational skills are essential
• Detail-oriented and able to make decisions regarding the welfare of animals
• Computer skills in a Windows environment preferred
Schedule Requirements:
• Sunday - Thursday 8:30 am - 5:00 pm
• Available to work weekends, holiday shifts, and overtime as needed
Why the SF SPCA?
• The opportunity to help individuals make a difference in the lives of animals.
• Join like-minded staff and community committed to enhancing the human-animal bond.
• Be a part of the SF SPCA during a time when we are rolling out initiatives and advocacy work that will leave a lasting impact on animal welfare.
Included Benefits:
• On-site, free, gated parking with security
• Competitive PTO
• Low-cost medical, vision, and dental insurance plans
• 401K with matching funds
• Generous discounts on veterinary care and supplies
• Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
Interview Process:
• Round 1: Virtual Interview
• Round 2: On Site Interview
Salary Description:
$22-$24/hour
Salary Description
$22-$24/hour Show more details...
via Monster
posted_at: 24 days agoschedule_type: Full-time
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in... animal care, animal rights, and proactive prevention programs.
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in... animal care, animal rights, and proactive prevention programs. Through our public hospital, shelter programs, offsite community medicine clinics, and statewide advocacy/policy work, we are transforming the way pets – and the people who love them - access lifesaving resources. At the SF SPCA, we are ensuring that access to care means access for all.
As the largest animal welfare organization and veterinary hospital in the SF Bay Area, the founder of the No Kill movement, and the first cageless animal shelter established in the U.S., we are now looking forward to Vision 2030, our groundbreaking strategic plan to expand access to care in communities where the need is greatest. Vision 2030 will have a lasting impact on the SF SPCA’s legacy, its community, and animal welfare at large. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities’ access to quality care for their pets.
In the coming year, we will launch a campaign to fund this ambitious vision, while continuing to grow our annual fundraising programs. We are seeking a sharp, strategic, energetic, innovative, and visionary Vice President of Development to serve as a key leader to ensure Vision 2030’s success. The incoming VP of Development will lead the Development Team, working closely with the Development Directors, the Chief Advancement Officer, the Chief Executive Officer, the Development & Marketing teams, and the Board of Directors to elevate our ability to raise the funds necessary (approximately $20 Million this fiscal year) to fulfill annual goals and the mission of the SF SPCA.
Reporting to the Chief Advancement Officer, and leading a team of ten (10), the VP of Development joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
As Vice President of Development, you will:
• Foster a dynamic Development Team and lead them in designing and implementing a comprehensive development plan to exceed the goals of the strategic vision and annual budget.
• Focus on annual revenue growth and expand the organization’s financial base of contributors through all giving vehicles and initiatives.
• Engage the time and talents of all stakeholders (team members, Board, community, etc.) toward maximizing growth opportunities
• Provide effective leadership, mentoring and guidance in all fundraising activities including individual and major giving, planned giving, foundation & corporate relations, event management and sponsorship expansion.
• Prepare, monitor and forecast fundraising budgets, annual operational plans, key performance indicators, and monthly dashboards.
• Manage a personal portfolio of donors and prospects with high-levels of capacity and inclination. Identify, cultivate, solicit, and steward donors of all levels.
• Foster integrity, leadership, and a strong sense of teamwork within Development Team, creating an environment that embraces change and seeks to innovate. Utilize the organization’s performance management philosophy to increase team engagement.
• Collaborate with the VP of Community Experience and their department on the development and implementation of a comprehensive communications plan to support development initiatives including Our Animals, annual reports, videos promotional materials and event collateral.
• Challenge the status quo, develop and improve processes, remain ahead of trends, research best practices, navigate key issues, translate challenges and opportunities into actions that achieve goals and align with values and strategic vision.
• Provide guidance for all department operations and functions, and drive the team toward on-time, on-budget deliverables.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society’s direct communication policy.
The specific bits that will help your candidacy stand out:
• You are a Relationship Builder: Effectively builds formal and informal relationship networks inside and outside the organization. Maintains relationships across a variety of functions and locations. Connects the right people to accomplish goals.
• You lead with a Strategic Mindset: Possesses the ability to create a vision and plan for enhancements to the organization’s financial position that are in alignment with the Society’s overall strategic plan. Adept at engaging Board, staff, donors and stakeholders in making that vision a reality. Plans ahead, stays organized and uses data to drive decisions.
• You have Organizational Savvy: Uses knowledge of organizational culture to partner successfully with program leaders across the organization.
• You Drive Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Demonstrates ability to create a fundraising culture throughout the organization. Influences and teaches managers and staff to “think in terms of development.” Specifically skilled at coaching and developing Board members to enhance their fundraising skills.
• You have a Diverse Skill Set: Has obtained experience and insight into a diverse set of fundraising vehicles: direct mail, major gifts, planned giving, events, grant writing, corporate sponsorship, over-the-counter asks, online and mobile giving, etc. Should be an eloquent and convincing communicator across channels (written, verbal, etc.).
• Education: Bachelor’s degree from an accredited college or university, Masters preferred.
• You have established, fine-tuned, and elevated your craft: 10+ years advanced experience in leading Fundraising/Development departments in large progressive organizations, with primary responsibility in all aspects of major giving, planned giving, and annual campaigns.
Must-haves that will help you succeed:
• An entrepreneurial approach to fundraising with a proven track record identifying and cultivating donors; personal and group solicitations for individuals, corporations and foundations; and first-hand experience building relationships and stewarding donors.
• Repeated success with implementing best practices in various campaign activities including: direct mail, proposal and grant development, event planning and management, direct solicitations, leveraging fundraising databases and systems for donor segmentation, research and volunteer management.
• Exceptional storyteller with superb writing skills and proven success in narrating the history of an organization, its legacy, and its ability to influence the future.
• Experience closing million dollar gifts
• Proven ability to develop and lead an effective, productive and deeply engaged development team.
• Vertically and horizontally nimble, should be able to drive both the strategy and implementation of ideas.
• Accomplished background in executive leadership with the ability to motivate, influence and form partnerships to work collaboratively towards solutions.
• Ability to think creatively and strategically, exercise excellent judgment, while driving and managing change.
• Commitment to the mission, values, goals and success of the SF SPCA.
• A hard worker with a high energy level. A ‘doer’ with a willingness to work hands-on in creating and executing a variety of development and advancement activities.
• Commitment to a collaborative work environment.
Compensation + Benefits:
The anticipated salary range for this position is $180k - $215k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
About the Company:
SAN FRANCISCO SPCA Show more details...
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in... animal care, animal rights, and proactive prevention programs. Through our public hospital, shelter programs, offsite community medicine clinics, and statewide advocacy/policy work, we are transforming the way pets – and the people who love them - access lifesaving resources. At the SF SPCA, we are ensuring that access to care means access for all.
As the largest animal welfare organization and veterinary hospital in the SF Bay Area, the founder of the No Kill movement, and the first cageless animal shelter established in the U.S., we are now looking forward to Vision 2030, our groundbreaking strategic plan to expand access to care in communities where the need is greatest. Vision 2030 will have a lasting impact on the SF SPCA’s legacy, its community, and animal welfare at large. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities’ access to quality care for their pets.
In the coming year, we will launch a campaign to fund this ambitious vision, while continuing to grow our annual fundraising programs. We are seeking a sharp, strategic, energetic, innovative, and visionary Vice President of Development to serve as a key leader to ensure Vision 2030’s success. The incoming VP of Development will lead the Development Team, working closely with the Development Directors, the Chief Advancement Officer, the Chief Executive Officer, the Development & Marketing teams, and the Board of Directors to elevate our ability to raise the funds necessary (approximately $20 Million this fiscal year) to fulfill annual goals and the mission of the SF SPCA.
Reporting to the Chief Advancement Officer, and leading a team of ten (10), the VP of Development joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
As Vice President of Development, you will:
• Foster a dynamic Development Team and lead them in designing and implementing a comprehensive development plan to exceed the goals of the strategic vision and annual budget.
• Focus on annual revenue growth and expand the organization’s financial base of contributors through all giving vehicles and initiatives.
• Engage the time and talents of all stakeholders (team members, Board, community, etc.) toward maximizing growth opportunities
• Provide effective leadership, mentoring and guidance in all fundraising activities including individual and major giving, planned giving, foundation & corporate relations, event management and sponsorship expansion.
• Prepare, monitor and forecast fundraising budgets, annual operational plans, key performance indicators, and monthly dashboards.
• Manage a personal portfolio of donors and prospects with high-levels of capacity and inclination. Identify, cultivate, solicit, and steward donors of all levels.
• Foster integrity, leadership, and a strong sense of teamwork within Development Team, creating an environment that embraces change and seeks to innovate. Utilize the organization’s performance management philosophy to increase team engagement.
• Collaborate with the VP of Community Experience and their department on the development and implementation of a comprehensive communications plan to support development initiatives including Our Animals, annual reports, videos promotional materials and event collateral.
• Challenge the status quo, develop and improve processes, remain ahead of trends, research best practices, navigate key issues, translate challenges and opportunities into actions that achieve goals and align with values and strategic vision.
• Provide guidance for all department operations and functions, and drive the team toward on-time, on-budget deliverables.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society’s direct communication policy.
The specific bits that will help your candidacy stand out:
• You are a Relationship Builder: Effectively builds formal and informal relationship networks inside and outside the organization. Maintains relationships across a variety of functions and locations. Connects the right people to accomplish goals.
• You lead with a Strategic Mindset: Possesses the ability to create a vision and plan for enhancements to the organization’s financial position that are in alignment with the Society’s overall strategic plan. Adept at engaging Board, staff, donors and stakeholders in making that vision a reality. Plans ahead, stays organized and uses data to drive decisions.
• You have Organizational Savvy: Uses knowledge of organizational culture to partner successfully with program leaders across the organization.
• You Drive Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Demonstrates ability to create a fundraising culture throughout the organization. Influences and teaches managers and staff to “think in terms of development.” Specifically skilled at coaching and developing Board members to enhance their fundraising skills.
• You have a Diverse Skill Set: Has obtained experience and insight into a diverse set of fundraising vehicles: direct mail, major gifts, planned giving, events, grant writing, corporate sponsorship, over-the-counter asks, online and mobile giving, etc. Should be an eloquent and convincing communicator across channels (written, verbal, etc.).
• Education: Bachelor’s degree from an accredited college or university, Masters preferred.
• You have established, fine-tuned, and elevated your craft: 10+ years advanced experience in leading Fundraising/Development departments in large progressive organizations, with primary responsibility in all aspects of major giving, planned giving, and annual campaigns.
Must-haves that will help you succeed:
• An entrepreneurial approach to fundraising with a proven track record identifying and cultivating donors; personal and group solicitations for individuals, corporations and foundations; and first-hand experience building relationships and stewarding donors.
• Repeated success with implementing best practices in various campaign activities including: direct mail, proposal and grant development, event planning and management, direct solicitations, leveraging fundraising databases and systems for donor segmentation, research and volunteer management.
• Exceptional storyteller with superb writing skills and proven success in narrating the history of an organization, its legacy, and its ability to influence the future.
• Experience closing million dollar gifts
• Proven ability to develop and lead an effective, productive and deeply engaged development team.
• Vertically and horizontally nimble, should be able to drive both the strategy and implementation of ideas.
• Accomplished background in executive leadership with the ability to motivate, influence and form partnerships to work collaboratively towards solutions.
• Ability to think creatively and strategically, exercise excellent judgment, while driving and managing change.
• Commitment to the mission, values, goals and success of the SF SPCA.
• A hard worker with a high energy level. A ‘doer’ with a willingness to work hands-on in creating and executing a variety of development and advancement activities.
• Commitment to a collaborative work environment.
Compensation + Benefits:
The anticipated salary range for this position is $180k - $215k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
About the Company:
SAN FRANCISCO SPCA Show more details...
via ZipRecruiter
posted_at: 13 days agoschedule_type: Full-timesalary: 60K–70K a year
Description
The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are achievers with over 154 years of experience in animal welfare and are seeking a Client Care Supervisor to join our dynamic Adoptions team...
The Role
The Client Care Supervisor will help lead and mentor the adoption team to optimize adoptions. Embracing our open
Description
The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are achievers with over 154 years of experience in animal welfare and are seeking a Client Care Supervisor to join our dynamic Adoptions team...
The Role
The Client Care Supervisor will help lead and mentor the adoption team to optimize adoptions. Embracing our open adoptions policy, and providing excellent client service maximizes the lives positively impacted of animals at the SF SPCA and at our central valley partner shelters. If you have excellent client service, previous supervisory experience and thrive in a busy environment, this could be the job for you.
Adoptions are often the public's first contact with The San Francisco SPCA. This role will help support the team by;
Embracing our open adoptions philosophy
• Training and mentoring the Adoptions Team
• Dealing with escalated client situations and adoptions
• Managing client concerns in a timely, professional and courteous manner
• Working closely with other departments within the shelter to promote and market adoptions
• Providing low stress animal handling and ensuring Five Freedoms are met
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Our ideal candidate:
• Excited about the mission of the San Francisco SPCA and our beliefs
• Passionate about open adoptions and providing amazing client service
• 2+ years experience in a supervisory role
• 5+ years client/customer service experience
Schedule Requirements:
Flexibility to work 5 days per week during operating hours of Tuesday - Sunday, and between 10 am - 7.30pm. Regular weekend shift is required.
Why the SF SPCA?
• The opportunity to help individuals make a difference in the lives of animals.
• Join like-minded staff and community committed to enhancing the human-animal bond.
• Be a part of the SF SPCA during a time when we are rolling out initiatives and advocacy work that will leave a lasting impact on animal welfare.
Included Benefits:
• On-site, free, gated parking with security
• Competitive PTO
• Low-cost medical, vision, and dental insurance plans
• 401K with matching funds
• Generous discounts on veterinary care and supplies
• Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
Interview Process:
• Round 1: a virtual interview with Client Care Manager and Supervisor
• Round 2: a group in-person interview on campus
Salary Description:
$60,000 - $70,000/year Show more details...
The San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. We are achievers with over 154 years of experience in animal welfare and are seeking a Client Care Supervisor to join our dynamic Adoptions team...
The Role
The Client Care Supervisor will help lead and mentor the adoption team to optimize adoptions. Embracing our open adoptions policy, and providing excellent client service maximizes the lives positively impacted of animals at the SF SPCA and at our central valley partner shelters. If you have excellent client service, previous supervisory experience and thrive in a busy environment, this could be the job for you.
Adoptions are often the public's first contact with The San Francisco SPCA. This role will help support the team by;
Embracing our open adoptions philosophy
• Training and mentoring the Adoptions Team
• Dealing with escalated client situations and adoptions
• Managing client concerns in a timely, professional and courteous manner
• Working closely with other departments within the shelter to promote and market adoptions
• Providing low stress animal handling and ensuring Five Freedoms are met
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
Our ideal candidate:
• Excited about the mission of the San Francisco SPCA and our beliefs
• Passionate about open adoptions and providing amazing client service
• 2+ years experience in a supervisory role
• 5+ years client/customer service experience
Schedule Requirements:
Flexibility to work 5 days per week during operating hours of Tuesday - Sunday, and between 10 am - 7.30pm. Regular weekend shift is required.
Why the SF SPCA?
• The opportunity to help individuals make a difference in the lives of animals.
• Join like-minded staff and community committed to enhancing the human-animal bond.
• Be a part of the SF SPCA during a time when we are rolling out initiatives and advocacy work that will leave a lasting impact on animal welfare.
Included Benefits:
• On-site, free, gated parking with security
• Competitive PTO
• Low-cost medical, vision, and dental insurance plans
• 401K with matching funds
• Generous discounts on veterinary care and supplies
• Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
Interview Process:
• Round 1: a virtual interview with Client Care Manager and Supervisor
• Round 2: a group in-person interview on campus
Salary Description:
$60,000 - $70,000/year Show more details...
via Salary.com
posted_at: 18 days agoschedule_type: Full-time
Description
Description...
At the San Francisco SPCA, the practice of Shelter Management requires a unique blend of skilled behavior evaluation and modification. Every day, the Shelter Behavior Trainers on our Shelter Team dedicate themselves to maximizing our life saving capacity in San Francisco and beyond. We are looking for a highly skilled, innovative, compassionate, Behavior Trainer to join this remarkable team.
Here for animals since 1868,
Description
Description...
At the San Francisco SPCA, the practice of Shelter Management requires a unique blend of skilled behavior evaluation and modification. Every day, the Shelter Behavior Trainers on our Shelter Team dedicate themselves to maximizing our life saving capacity in San Francisco and beyond. We are looking for a highly skilled, innovative, compassionate, Behavior Trainer to join this remarkable team.
Here for animals since 1868, the SF SPCA is one of San Francisco’s most enduring and respected nonprofit organizations. We are an independent non-profit supported entirely by our community. At the San Francisco SPCA, we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet guardians and their beloved furry family members access lifesaving resources.
Through our public hospitals, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all. Veterinary medical and non-medical professionals alike seek out the SF SPCA as their preferred employer knowing their contributions will truly make a difference for both people and animals.
The SF SPCA attracts the best and most diverse people and retains them through a culture of growth, wellness, and belonging. Together, we work fearlessly, connectedly and generously, to ensure cats and dogs have access to quality medical care, compassionate shelter and loving homes.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
About you:
• You are a positive person, and this is emulated in your communication style.
• You’ve chosen a career because of your devotion to improving the outcomes and lives of animals and enhancing the human-animal bond.
• You are a strong communicator with coworkers and build internal relationships effectively
• You have practical experience and repeated success with conducting evaluation and behavior modification for targeted shelter animals (dogs and cats).
• You have expertise in the implementation of training and behavior modification plans and are excited about the opportunity to use your experience to make an impact on our shelter pets’ length-of-stay and keep them in their homes post-adoption.
• The ideal candidate possesses credentials such as CTC, CPDA-KA, or PCT-A, is committed to the mission and values of the SF SPCA and has experience in fear-free, evidence/science-based approach to animal management and training.
The role:
• Mentor staff and volunteer teams, and support adopters prior and post adoption with training.
• Provide positive reinforcement training to the animals at the SF SPCA.
• Practice and assist in low-stress, fear free handling of all animals.
Diversity, Equity and Inclusion: They’re more than just words for us. They are on every SF SPCA job description and guide how we develop programs, deliver services, build our teams, cultivate our leaders, and create a culture of belonging.
Our highly praised benefits package includes: free on-site parking, low-cost (generous) medical, vision, and dental insurance. PTO, 401K with matching funds, discounts, free parking, and the ability to participate in the Student Debt Benefit program, pet bereavement leave, discounted veterinary care, and employee discount on retail, pet supplies, dog training classes.
Starting pay will depend on the length and breadth of experience.
Ready to make a change? Excited by the future possibilities? We want to hear from you Show more details...
Description...
At the San Francisco SPCA, the practice of Shelter Management requires a unique blend of skilled behavior evaluation and modification. Every day, the Shelter Behavior Trainers on our Shelter Team dedicate themselves to maximizing our life saving capacity in San Francisco and beyond. We are looking for a highly skilled, innovative, compassionate, Behavior Trainer to join this remarkable team.
Here for animals since 1868, the SF SPCA is one of San Francisco’s most enduring and respected nonprofit organizations. We are an independent non-profit supported entirely by our community. At the San Francisco SPCA, we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet guardians and their beloved furry family members access lifesaving resources.
Through our public hospitals, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all. Veterinary medical and non-medical professionals alike seek out the SF SPCA as their preferred employer knowing their contributions will truly make a difference for both people and animals.
The SF SPCA attracts the best and most diverse people and retains them through a culture of growth, wellness, and belonging. Together, we work fearlessly, connectedly and generously, to ensure cats and dogs have access to quality medical care, compassionate shelter and loving homes.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
About you:
• You are a positive person, and this is emulated in your communication style.
• You’ve chosen a career because of your devotion to improving the outcomes and lives of animals and enhancing the human-animal bond.
• You are a strong communicator with coworkers and build internal relationships effectively
• You have practical experience and repeated success with conducting evaluation and behavior modification for targeted shelter animals (dogs and cats).
• You have expertise in the implementation of training and behavior modification plans and are excited about the opportunity to use your experience to make an impact on our shelter pets’ length-of-stay and keep them in their homes post-adoption.
• The ideal candidate possesses credentials such as CTC, CPDA-KA, or PCT-A, is committed to the mission and values of the SF SPCA and has experience in fear-free, evidence/science-based approach to animal management and training.
The role:
• Mentor staff and volunteer teams, and support adopters prior and post adoption with training.
• Provide positive reinforcement training to the animals at the SF SPCA.
• Practice and assist in low-stress, fear free handling of all animals.
Diversity, Equity and Inclusion: They’re more than just words for us. They are on every SF SPCA job description and guide how we develop programs, deliver services, build our teams, cultivate our leaders, and create a culture of belonging.
Our highly praised benefits package includes: free on-site parking, low-cost (generous) medical, vision, and dental insurance. PTO, 401K with matching funds, discounts, free parking, and the ability to participate in the Student Debt Benefit program, pet bereavement leave, discounted veterinary care, and employee discount on retail, pet supplies, dog training classes.
Starting pay will depend on the length and breadth of experience.
Ready to make a change? Excited by the future possibilities? We want to hear from you Show more details...
via Paylocity
posted_at: 23 days agoschedule_type: Full-time
Description
At the SF SPCA, every day is an exercise in team work, a coming-together of people, tools and knowledge to deliver the best care to our shelter animals and to our client-owned patients...
An organization like ours needs an amazing clinical staff. It also needs a top-notch operations team, one that keeps the trains running on the tracks. The SF SPCA’s clinical operations staff members manage everything from doctors’ schedules to workflow
Description
At the SF SPCA, every day is an exercise in team work, a coming-together of people, tools and knowledge to deliver the best care to our shelter animals and to our client-owned patients...
An organization like ours needs an amazing clinical staff. It also needs a top-notch operations team, one that keeps the trains running on the tracks. The SF SPCA’s clinical operations staff members manage everything from doctors’ schedules to workflow protocols to the practice management, radiograph and laboratory software. They are the unsung heroes behind the work we do – and they are mission critical.
Do you have clinical experience in a veterinary medical setting? Is efficiency your love language? Can you do several things at once? Are you the one who magically makes the software bend to your will? If putting people and systems together to make things happen is your jam, then you might be the SF SPCA’s next Hospital Systems Manager.
The Hospital Systems Manager:
- Works with Hospital, Shelter and Community Medicine leaders to determine and implement departmental schedules and doctor staffing that meets expectations for financial and client service goals.
- Actively participates in new staff and relief doctor onboarding by going over scheduling, appointment structure, time off requests, licensing, and continuing education benefits.
- Looks for and implements multi-departmental workflow efficiencies.
- Trains doctors, clinical and administrative staff in the use of the PMS (currently EzyVet), including SF SPCA specific protocols and best practices for creating and maintaining medical records.
- Trains doctors, clinical and administrative staff as needed in the use of imaging and lab software and systems.
- Oversees user permissions for PMS, imaging and lab software and systems.
- Configures PMS software to fit the business needs of the clinical departments.
- Generates data reports as needed organization wide.
- Develops and maintains relationships with vendors / technical support teams for the PMS, imaging and lab systems.
- Facilitates and participates in open, direct communication throughout the Society.
- Embraces and promotes the Society’s direct communication policy.
We are looking for an individual with 3-5 years of experience in a veterinary hospital setting who has earned a bachelor’s or graduate degree. The ideal candidate has exceptional attention to detail and interpersonal communication skills, and can foster a spirit of collaboration and cooperation across a variety of departments.
Included Benefits:
- On-site, free, gated parking with security
- Competitive PTO
- Low-cost medical, vision, and dental insurance plans
- 401K with matching funds
- Generous discounts on veterinary care and supplies
- Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
If you are committed to the kind of leadership in animal welfare and veterinary care for which the SF SPCA is known, and you are ready to use your experience to grow with the organization, all while feeding your soul, then we want to hear from you Show more details...
At the SF SPCA, every day is an exercise in team work, a coming-together of people, tools and knowledge to deliver the best care to our shelter animals and to our client-owned patients...
An organization like ours needs an amazing clinical staff. It also needs a top-notch operations team, one that keeps the trains running on the tracks. The SF SPCA’s clinical operations staff members manage everything from doctors’ schedules to workflow protocols to the practice management, radiograph and laboratory software. They are the unsung heroes behind the work we do – and they are mission critical.
Do you have clinical experience in a veterinary medical setting? Is efficiency your love language? Can you do several things at once? Are you the one who magically makes the software bend to your will? If putting people and systems together to make things happen is your jam, then you might be the SF SPCA’s next Hospital Systems Manager.
The Hospital Systems Manager:
- Works with Hospital, Shelter and Community Medicine leaders to determine and implement departmental schedules and doctor staffing that meets expectations for financial and client service goals.
- Actively participates in new staff and relief doctor onboarding by going over scheduling, appointment structure, time off requests, licensing, and continuing education benefits.
- Looks for and implements multi-departmental workflow efficiencies.
- Trains doctors, clinical and administrative staff in the use of the PMS (currently EzyVet), including SF SPCA specific protocols and best practices for creating and maintaining medical records.
- Trains doctors, clinical and administrative staff as needed in the use of imaging and lab software and systems.
- Oversees user permissions for PMS, imaging and lab software and systems.
- Configures PMS software to fit the business needs of the clinical departments.
- Generates data reports as needed organization wide.
- Develops and maintains relationships with vendors / technical support teams for the PMS, imaging and lab systems.
- Facilitates and participates in open, direct communication throughout the Society.
- Embraces and promotes the Society’s direct communication policy.
We are looking for an individual with 3-5 years of experience in a veterinary hospital setting who has earned a bachelor’s or graduate degree. The ideal candidate has exceptional attention to detail and interpersonal communication skills, and can foster a spirit of collaboration and cooperation across a variety of departments.
Included Benefits:
- On-site, free, gated parking with security
- Competitive PTO
- Low-cost medical, vision, and dental insurance plans
- 401K with matching funds
- Generous discounts on veterinary care and supplies
- Bring your dog to work!
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.
If you are committed to the kind of leadership in animal welfare and veterinary care for which the SF SPCA is known, and you are ready to use your experience to grow with the organization, all while feeding your soul, then we want to hear from you Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-timesalary: 225K–270K a year
The San Francisco SPCA believes that every animal deserves quality care. One of the key members of the team leading that charge is our Director of Shelter Medicine. This individual leads a dynamic and passionate staff of veterinarians and technicians to provide excellent medical care to the thousands of homeless animals that enter the SF SPCA shelter and assists our partner shelters to maintain... good welfare and outcomes in their facilities.
The
The San Francisco SPCA believes that every animal deserves quality care. One of the key members of the team leading that charge is our Director of Shelter Medicine. This individual leads a dynamic and passionate staff of veterinarians and technicians to provide excellent medical care to the thousands of homeless animals that enter the SF SPCA shelter and assists our partner shelters to maintain... good welfare and outcomes in their facilities.
The SF SPCA is a progressive organization that thrives on innovation, science, data, collaboration, and a sense of urgency to increase lifesaving capacity. To provide the highest standard of shelter management practices with high levels of accountability for results this Director position will have a mix of approximately (40%) clinical/surgery, (15%) training and development of DVMs, and (45%) administrative functions to include budget management, strategic planning, departmental collaboration, and partnering with leaders of the Adoption, Volunteer, Behavior, Community Medicine, and Hospital departments. The Director oversees the coordination of all controlled substance processes, including ensuring compliance with medical staff activity related to ethical and legal compliance, SF SPCA rules and regulations, and all external regulatory agencies including but not limited to CVMB, DEA, DHHS, federal and state mandates.
Qualifications:
- Big picture thinker who can gather and process information from all available sources
- Refined medical expertise with a quest for continuous learning
- Ability to assess the SF SPCA and its operations objectively
- Ability to create, communicate and implement protocols and procedures quickly and effectively
- Experience skillfully delegating and holding self and others accountable for deliverables
- Demonstrated success leading change and transition in an operational environment
- Excellent communication skills and ability to derive and disseminate ideas and concepts across teams and organizations
- Proven ability to multi-task and thrive in a fast-paced high-workload environment of everchanging priorities
- Experienced people manager who can elicit followership and teamwork to further the SF SPCA mission
- Appetite to exceed departmental and organizational goals and stakeholder expectations
- Understanding and appreciation of the value of volunteer engagement in daily operations
- Commitment and dedication to improving the lives of animals
Why SF SPCA?
- On-site gated parking with security
- Eligibility to participate in our new student debt benefit program
- Competitive PTO
- CE funds + paid CE time
- Low-cost medical, vision, and dental insurance plans
- 401K with matching funds
- Generous discounts on veterinary care and supplies
- Bring your dog to work!
Requirements
- DVM/VMD degree from an AVMA accredited veterinary school in general practice
- Active, non-restricted CA state veterinary license or ability to obtain one
- 5+ years of shelter medicine experience, preferably in a leadership role
- Experience with HQHV Spay/Neuter surgery, able to train and mentor staff in efficient technique
- Deep understanding of the value and implementation of active population management, capacity for care, herd health, and data-driven decision making
- Experience developing & monitoring departmental budgets, payroll, and vendor relationships
- 5+ years of experience leading and mentoring veterinarians and a successful record in team development
- Ideal candidate will have an investment in shelter medicine as a career; preference given to candidates who have achieved Board Certification and/or advanced education opportunities in the field
- Advanced computer skills including Microsoft Office and patient records/management systems; knowledge of PetPoint is a plus
- Valid driver's license
About Us:
Here for animals since 1868, the San Francisco SPCA is one of the Bay Area’s most respected nonprofit organizations. Iconic and innovative, the SF SPCA offers you the opportunity to join a team committed not only to veterinary excellence, but to a balanced work environment. The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission Show more details...
The SF SPCA is a progressive organization that thrives on innovation, science, data, collaboration, and a sense of urgency to increase lifesaving capacity. To provide the highest standard of shelter management practices with high levels of accountability for results this Director position will have a mix of approximately (40%) clinical/surgery, (15%) training and development of DVMs, and (45%) administrative functions to include budget management, strategic planning, departmental collaboration, and partnering with leaders of the Adoption, Volunteer, Behavior, Community Medicine, and Hospital departments. The Director oversees the coordination of all controlled substance processes, including ensuring compliance with medical staff activity related to ethical and legal compliance, SF SPCA rules and regulations, and all external regulatory agencies including but not limited to CVMB, DEA, DHHS, federal and state mandates.
Qualifications:
- Big picture thinker who can gather and process information from all available sources
- Refined medical expertise with a quest for continuous learning
- Ability to assess the SF SPCA and its operations objectively
- Ability to create, communicate and implement protocols and procedures quickly and effectively
- Experience skillfully delegating and holding self and others accountable for deliverables
- Demonstrated success leading change and transition in an operational environment
- Excellent communication skills and ability to derive and disseminate ideas and concepts across teams and organizations
- Proven ability to multi-task and thrive in a fast-paced high-workload environment of everchanging priorities
- Experienced people manager who can elicit followership and teamwork to further the SF SPCA mission
- Appetite to exceed departmental and organizational goals and stakeholder expectations
- Understanding and appreciation of the value of volunteer engagement in daily operations
- Commitment and dedication to improving the lives of animals
Why SF SPCA?
- On-site gated parking with security
- Eligibility to participate in our new student debt benefit program
- Competitive PTO
- CE funds + paid CE time
- Low-cost medical, vision, and dental insurance plans
- 401K with matching funds
- Generous discounts on veterinary care and supplies
- Bring your dog to work!
Requirements
- DVM/VMD degree from an AVMA accredited veterinary school in general practice
- Active, non-restricted CA state veterinary license or ability to obtain one
- 5+ years of shelter medicine experience, preferably in a leadership role
- Experience with HQHV Spay/Neuter surgery, able to train and mentor staff in efficient technique
- Deep understanding of the value and implementation of active population management, capacity for care, herd health, and data-driven decision making
- Experience developing & monitoring departmental budgets, payroll, and vendor relationships
- 5+ years of experience leading and mentoring veterinarians and a successful record in team development
- Ideal candidate will have an investment in shelter medicine as a career; preference given to candidates who have achieved Board Certification and/or advanced education opportunities in the field
- Advanced computer skills including Microsoft Office and patient records/management systems; knowledge of PetPoint is a plus
- Valid driver's license
About Us:
Here for animals since 1868, the San Francisco SPCA is one of the Bay Area’s most respected nonprofit organizations. Iconic and innovative, the SF SPCA offers you the opportunity to join a team committed not only to veterinary excellence, but to a balanced work environment. The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission Show more details...
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