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Traffic rank#109,008 Site Rank
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Site age29 yrs old
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Traffic rank
#109,008
#109,008
Site age
29 yrs
29 yrs
Location
United States
United States
Newest job postings for sfspca
via ZipRecruiter
schedule_type: Full-time
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members
Description
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members access lifesaving resources. Through our public hospital, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all.
We are seeking a sharp, strategic, energetic, Chief of Staff (CoS) as we embark on groundbreaking strategic plans that will have a lasting impact on the organization's legacy and animal welfare at large. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in animal care, animal rights, and proactive prevention programs. Reporting to the CEO, Dr. Jennifer Scarlett, DVM, the CoS joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities' access to quality care for their pets. Each pillar of Vision 2030 is complex in its own right yet must connect to truly advance companion animal welfare. The incoming CoS will elevate the executive teams' ability to create and execute on Vision 2030 strategies.
As a Chief of Staff, you will:
• Serve as a strategic partner the Senior Executive Team in organizational planning, policy development, project management and communications.
• Bring a thoughtful, proactive and pragmatic approach to processes and systems to support the mission, vision and values of the SF SPCA.
• Oversee business initiatives from ideation to implementation.
• Work with leadership to deliver, monitor and communicate progress towards goals.
• Be resourceful and act with strong emotional intelligence, self-motivation, and strong analytical skills.
• Provide Chief Executive and other senior leaders with insight and analysis on the company's operations.
• Assess risk and potential impacts when business decisions are made.
• Lead by example and set the tone for a thriving organization.
• Be a culture champion, and an enthusiastic and resilient leader.
• Establish psychological safety, and ability for team members to lean on each other while working towards common goals.
• Operate with a high level of integrity, credibility, resilience, and drive; be good-natured, flexible, and open-minded; and be able to adapt in a dynamic environment.
• In accordance with the SF SPCA's core values and mission, advocate for the advancement of animal rights and welfare, and for the critical role that the SF SPCA plays in the community and beyond.
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
• Ample background in business, strategy, or operations function.
• Experience leading and executing large-scale, organization-wide projects.
• Experience managing and maximizing a large budget.
• Strong project management experience, relevant certifications a plus.
• Previous work in animal welfare preferred.
• Strong interpersonal communication skills, bilingual Spanish capability a plus.
• Proven capability of motivating, leveraging, and advocating for staff, and facilitating team success.
• Extraordinary communication and listening skills.
• Reputation for being an open, achievement-oriented professional.
Compensation + Benefits:
The anticipated compensation range for this position is $180k - $200k. Starting pay will depend on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
At the San Francisco Society for the Prevention of Cruelty to Animals (SF SPCA), we offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care. As the largest animal shelter in the SF Bay Area and the first cageless animal shelter established in the U.S., we are transforming the way pet... guardians and their beloved furry family members access lifesaving resources. Through our public hospital, shelter hospital, and offsite community medicine clinics, we are reaching beyond ordinary care models to provide new, innovative pathways to service. At the SF SPCA, we are ensuring that access to care means access for all.
We are seeking a sharp, strategic, energetic, Chief of Staff (CoS) as we embark on groundbreaking strategic plans that will have a lasting impact on the organization's legacy and animal welfare at large. For more than 155 years, the SF SPCA has been a nationally recognized leader in animal welfare with a proven track record of innovation in animal care, animal rights, and proactive prevention programs. Reporting to the CEO, Dr. Jennifer Scarlett, DVM, the CoS joins at a pivotal moment as the organization endeavors to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters. This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land; aligning local laws with the best outcomes for animals; and strengthening communities' access to quality care for their pets. Each pillar of Vision 2030 is complex in its own right yet must connect to truly advance companion animal welfare. The incoming CoS will elevate the executive teams' ability to create and execute on Vision 2030 strategies.
As a Chief of Staff, you will:
• Serve as a strategic partner the Senior Executive Team in organizational planning, policy development, project management and communications.
• Bring a thoughtful, proactive and pragmatic approach to processes and systems to support the mission, vision and values of the SF SPCA.
• Oversee business initiatives from ideation to implementation.
• Work with leadership to deliver, monitor and communicate progress towards goals.
• Be resourceful and act with strong emotional intelligence, self-motivation, and strong analytical skills.
• Provide Chief Executive and other senior leaders with insight and analysis on the company's operations.
• Assess risk and potential impacts when business decisions are made.
• Lead by example and set the tone for a thriving organization.
• Be a culture champion, and an enthusiastic and resilient leader.
• Establish psychological safety, and ability for team members to lean on each other while working towards common goals.
• Operate with a high level of integrity, credibility, resilience, and drive; be good-natured, flexible, and open-minded; and be able to adapt in a dynamic environment.
• In accordance with the SF SPCA's core values and mission, advocate for the advancement of animal rights and welfare, and for the critical role that the SF SPCA plays in the community and beyond.
• Facilitate and participate in open, direct communication throughout the Society
• Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
• Ample background in business, strategy, or operations function.
• Experience leading and executing large-scale, organization-wide projects.
• Experience managing and maximizing a large budget.
• Strong project management experience, relevant certifications a plus.
• Previous work in animal welfare preferred.
• Strong interpersonal communication skills, bilingual Spanish capability a plus.
• Proven capability of motivating, leveraging, and advocating for staff, and facilitating team success.
• Extraordinary communication and listening skills.
• Reputation for being an open, achievement-oriented professional.
Compensation + Benefits:
The anticipated compensation range for this position is $180k - $200k. Starting pay will depend on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
via ZipRecruiter
posted_at: 24 days agoschedule_type: Full-timesalary: 145K–165K a year
The mission of the San Francisco SPCA is to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal
The mission of the San Francisco SPCA is to ensure every companion animal has access to quality medical care, compassionate shelter, and a loving home.
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal rights, and proactive prevention programs.
As the fourth oldest humane society in the nation, the SF SPCA has always been at the forefront of animal welfare. In the 1990's, the organization focused on keeping animals in shelters alive until they were adopted and through those efforts, founded the No-Kill movement. In 2012, the SF SPCA created Vision 2020 - a roadmap to end animal abandonment in San Francisco. By addressing issues of overpopulation, barriers to veterinary care, and pet behavior issues, San Francisco now has one of the lowest euthanasia rates in any major city in the United States. Building on the success of previous and existing coalition partnerships, the SF SPCA has pivoted to expand its scope to address unmet needs in animal welfare in California's Central Valley and beyond. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters.
This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land, aligning local laws with the best outcomes for animals, and strengthening communities' access to care for their pets.
Executing a huge part of the SF SPCA's vision is the Source to Home (STH) Team. This team is responsible for everything from collecting animals from San Francisco Animal Care and Control and Central Valley shelters to caring for their daily needs, treating them medically, working with them behaviorally and, finally, adopting them out into their new, forever homes. The team also includes both the volunteer and foster teams, whose critical work supports all the activities across the STH team and more.
Reporting to the Chief of Rescue and Welfare, the Senior Director of Shelter Operations (SDSO) oversees the heart and soul of the Society's lifesaving work. The position requires someone with a strong passion to close the lifesaving gap in California and a desire to innovate and continuously improve key processes, as well as serve as an inspired leader with deep experience in shelter operations.
The SDSO will manage and provide direct supervision, guidance and mentorship to a team directed by the leaders of Intake, Housing & Shelter Medicine.
The position requires a high level of organization and professionalism; a thorough knowledge of animal welfare best practices; and superior skills in the areas of communication, personnel, budget, quantitative analysis and operations management. The ideal candidate will possess a minimum of seven to ten years of progressively responsible leadership experience in animal sheltering or closely related field. In addition, the Senior Director will create a highly engaged, accountable and effective team culture that recognizes individual and collective success, builds confidence, and promotes a culture of inclusivity and belonging across our diverse workforce. The successful candidate must possess extraordinary communication and listening skills and be an open, results-oriented professional.
The Senior Director of Shelter Operations will :
• Play a key role in developing strategy and goals for the Source-To-Home Team.
• Direct the execution of the Source-To-Home team's rescue and welfare plans in accordance with the team's goals and budget.
• Provide forecasting and plans for meeting capacity to care and adoption goals.
• Manage several department budgets and make decisions that balance fiduciary necessities with maximizing lives saved.
• Facilitate and improve the processes necessary to move animals from intake to outcome.
• Challenge the status quo and change procedures/protocols based on latest research and best practices.
• Instill a practice of continuous improvement to keep the team motivated to improve the ways in which they move animals from their sources in the Central Valley to loving homes in the Bay Area.
• In cooperation with the Director of Shelter Medicine, and Manager of Animal Care, implement a best-practice-based cleaning and feeding program for animals.
• Monitor the condition of all aspects of the physical shelter and equipment to ensure that they are maintained in a way that supports the health and welfare of animals and staff; supervise routine maintenance and repairs as required.
• Support and direct humane treatment in handling companion animals, including increasing awareness of best handling practices across the organization.
• Monitor safety compliance for staff and volunteers.
• Conduct strategic workforce planning to design an organizational structure that optimizes resources, efficiencies, and productivity and supports staff. Regularly assesses organizational structure for improvement opportunities.
• Support the development of SOPs and ensure management at the department level.
• With department and program managers, monitor and evaluate program effectiveness across operational departments.
• Provide statistical analysis, report creation, and presentation.
• Implement changes and improvements to ensure efficient use of resources.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society's direct communication policy.
Leadership
• Inspire the team to perform at their highest capability while keeping a positive culture and healthy work/life balance.
• Collaborate with leaders across the organization to understand complex information and industry wide issues that will drive the Society towards achieving its vision.
• Look beyond the boundaries of the rescue programs for new growth and partnership opportunities throughout the Society.
• Participate in executive team projects and initiatives including strategic planning, capital improvements, leadership development, staff and volunteer recognition and engagement.
Staff Development
• Attract, develop and retain diverse talent ensuring that team members have the right skills and motivations to meet program needs.
• Help instill a strong sense of belonging, commitment, cohesion and passion on the Source To Home team.
• Keep the team members informed and engaged on relevant news, polices and events across the Society.
What will help your candidacy stand out:
• Dynamic, energetic and experienced animal welfare leader with a track record of innovative and inclusive leadership.
• Demonstrated accomplishments in shelter operations, shelter veterinary services, personnel management, and financial oversight are desired.
• Exhibit unwavering commitment to the mission, values, goals, and success of the SF SPCA and progressive sheltering is required.
• Experience in retail operations or other similarly operations-intensive organizations may be considered.
• The ability to make decisions that uphold the organization's commitment to the long-term benefit of animals and the human animal bond is essential.
• Reputable record of success as a Senior Director or Director of a humane society/animal control agency.
• Personnel management skills that include an ability to work collaboratively, listen, have a positive attitude, provide direct feedback, build morale, delegate, and make tough decisions.
• Possesses management acumen, strong analytical skills as well as the ability to assess and maintain policies and procedures for building programs and delivering results.
• Experience monitoring and evaluating programs and adjusting to maximize impact .
• Excellent ability to plan, develop, and determine success while managing risk in programs and initiatives.
• Strong project management skills, including the ability to balance multiple projects, interdisciplinary teams, and complex logistical issues.
• Exceptional quantitative, verbal, and written communication skills with the ability and presence to represent SF SPCA internally and externally.
• Ability to handle challenging situations and ability to build effective relationships at all levels, including with the SF SPCA's partner shelters in California's Central Valley
• Motivated by the best interests of the organization
• Strong customer service orientation .
• Management style that focuses on coaching and developing and listening
• The ability to work in a fast-paced work environment, embrace and foster change, problem-solve and multi-task.
• Known for being a self-starter and a strategic thinker with an entrepreneurial spirit, a strong work ethic, and a big heart.
Requirements:
• B.A. degree from a four-year college or university or equivalent year of experience is required.
• Evidence of a passionate commitment to the proper care of animals and a safety conscious demeanor is strongly needed.
• Software proficiency, including Excel, Word, PowerPoint is essential. PetPoint is a bonus.
• Strong operations background with proven success optimizing workflows and delivering results.
Compensation + Benefits:
The anticipated salary range for this position is $145k - $165k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
Salary Description: $145-$165
Salary Description
$145-$165k / year Show more details...
The SF SPCA seeks a seasoned and inspirational Senior Director of Shelter Operations to help implement its ground-breaking strategic plan. For more than 150 years, the SF SPCA has been a nationally recognized leader in animal welfare with a... proven track record of innovation in animal care, animal rights, and proactive prevention programs.
As the fourth oldest humane society in the nation, the SF SPCA has always been at the forefront of animal welfare. In the 1990's, the organization focused on keeping animals in shelters alive until they were adopted and through those efforts, founded the No-Kill movement. In 2012, the SF SPCA created Vision 2020 - a roadmap to end animal abandonment in San Francisco. By addressing issues of overpopulation, barriers to veterinary care, and pet behavior issues, San Francisco now has one of the lowest euthanasia rates in any major city in the United States. Building on the success of previous and existing coalition partnerships, the SF SPCA has pivoted to expand its scope to address unmet needs in animal welfare in California's Central Valley and beyond. Through Vision 2030, the SF SPCA pledges to improve the quality of life for all companion animals, not just those in shelters.
This next frontier focuses on establishing all shelters in California as safe places for dogs and cats to land, aligning local laws with the best outcomes for animals, and strengthening communities' access to care for their pets.
Executing a huge part of the SF SPCA's vision is the Source to Home (STH) Team. This team is responsible for everything from collecting animals from San Francisco Animal Care and Control and Central Valley shelters to caring for their daily needs, treating them medically, working with them behaviorally and, finally, adopting them out into their new, forever homes. The team also includes both the volunteer and foster teams, whose critical work supports all the activities across the STH team and more.
Reporting to the Chief of Rescue and Welfare, the Senior Director of Shelter Operations (SDSO) oversees the heart and soul of the Society's lifesaving work. The position requires someone with a strong passion to close the lifesaving gap in California and a desire to innovate and continuously improve key processes, as well as serve as an inspired leader with deep experience in shelter operations.
The SDSO will manage and provide direct supervision, guidance and mentorship to a team directed by the leaders of Intake, Housing & Shelter Medicine.
The position requires a high level of organization and professionalism; a thorough knowledge of animal welfare best practices; and superior skills in the areas of communication, personnel, budget, quantitative analysis and operations management. The ideal candidate will possess a minimum of seven to ten years of progressively responsible leadership experience in animal sheltering or closely related field. In addition, the Senior Director will create a highly engaged, accountable and effective team culture that recognizes individual and collective success, builds confidence, and promotes a culture of inclusivity and belonging across our diverse workforce. The successful candidate must possess extraordinary communication and listening skills and be an open, results-oriented professional.
The Senior Director of Shelter Operations will :
• Play a key role in developing strategy and goals for the Source-To-Home Team.
• Direct the execution of the Source-To-Home team's rescue and welfare plans in accordance with the team's goals and budget.
• Provide forecasting and plans for meeting capacity to care and adoption goals.
• Manage several department budgets and make decisions that balance fiduciary necessities with maximizing lives saved.
• Facilitate and improve the processes necessary to move animals from intake to outcome.
• Challenge the status quo and change procedures/protocols based on latest research and best practices.
• Instill a practice of continuous improvement to keep the team motivated to improve the ways in which they move animals from their sources in the Central Valley to loving homes in the Bay Area.
• In cooperation with the Director of Shelter Medicine, and Manager of Animal Care, implement a best-practice-based cleaning and feeding program for animals.
• Monitor the condition of all aspects of the physical shelter and equipment to ensure that they are maintained in a way that supports the health and welfare of animals and staff; supervise routine maintenance and repairs as required.
• Support and direct humane treatment in handling companion animals, including increasing awareness of best handling practices across the organization.
• Monitor safety compliance for staff and volunteers.
• Conduct strategic workforce planning to design an organizational structure that optimizes resources, efficiencies, and productivity and supports staff. Regularly assesses organizational structure for improvement opportunities.
• Support the development of SOPs and ensure management at the department level.
• With department and program managers, monitor and evaluate program effectiveness across operational departments.
• Provide statistical analysis, report creation, and presentation.
• Implement changes and improvements to ensure efficient use of resources.
• Facilitate and participate in open, direct communication throughout the Society.
• Embrace and promote the Society's direct communication policy.
Leadership
• Inspire the team to perform at their highest capability while keeping a positive culture and healthy work/life balance.
• Collaborate with leaders across the organization to understand complex information and industry wide issues that will drive the Society towards achieving its vision.
• Look beyond the boundaries of the rescue programs for new growth and partnership opportunities throughout the Society.
• Participate in executive team projects and initiatives including strategic planning, capital improvements, leadership development, staff and volunteer recognition and engagement.
Staff Development
• Attract, develop and retain diverse talent ensuring that team members have the right skills and motivations to meet program needs.
• Help instill a strong sense of belonging, commitment, cohesion and passion on the Source To Home team.
• Keep the team members informed and engaged on relevant news, polices and events across the Society.
What will help your candidacy stand out:
• Dynamic, energetic and experienced animal welfare leader with a track record of innovative and inclusive leadership.
• Demonstrated accomplishments in shelter operations, shelter veterinary services, personnel management, and financial oversight are desired.
• Exhibit unwavering commitment to the mission, values, goals, and success of the SF SPCA and progressive sheltering is required.
• Experience in retail operations or other similarly operations-intensive organizations may be considered.
• The ability to make decisions that uphold the organization's commitment to the long-term benefit of animals and the human animal bond is essential.
• Reputable record of success as a Senior Director or Director of a humane society/animal control agency.
• Personnel management skills that include an ability to work collaboratively, listen, have a positive attitude, provide direct feedback, build morale, delegate, and make tough decisions.
• Possesses management acumen, strong analytical skills as well as the ability to assess and maintain policies and procedures for building programs and delivering results.
• Experience monitoring and evaluating programs and adjusting to maximize impact .
• Excellent ability to plan, develop, and determine success while managing risk in programs and initiatives.
• Strong project management skills, including the ability to balance multiple projects, interdisciplinary teams, and complex logistical issues.
• Exceptional quantitative, verbal, and written communication skills with the ability and presence to represent SF SPCA internally and externally.
• Ability to handle challenging situations and ability to build effective relationships at all levels, including with the SF SPCA's partner shelters in California's Central Valley
• Motivated by the best interests of the organization
• Strong customer service orientation .
• Management style that focuses on coaching and developing and listening
• The ability to work in a fast-paced work environment, embrace and foster change, problem-solve and multi-task.
• Known for being a self-starter and a strategic thinker with an entrepreneurial spirit, a strong work ethic, and a big heart.
Requirements:
• B.A. degree from a four-year college or university or equivalent year of experience is required.
• Evidence of a passionate commitment to the proper care of animals and a safety conscious demeanor is strongly needed.
• Software proficiency, including Excel, Word, PowerPoint is essential. PetPoint is a bonus.
• Strong operations background with proven success optimizing workflows and delivering results.
Compensation + Benefits:
The anticipated salary range for this position is $145k - $165k and depends on the length and breadth of experience. Our location is easy access from the freeway, a 10-minute walk from the 16th street BART station, and there is an on-site free, employee parking lot. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, student debt benefit program, non-profit student loan forgiveness, and employee discounts.
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you!
Salary Description: $145-$165
Salary Description
$145-$165k / year Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 22–27 an hour
Description
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit
Description
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit organizations. We offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care.
As a leader in animal care and welfare, the SF SPCA is looking to welcome a Client Experience Specialist (CES) who can be the face of the organization, pointing our clients in the right direction and remaining calm under the stress of competing demands.
As a Client Experience Specialist, you will:
- Be skilled at greeting clients and creating an empathetic experience for them, while answering questions about their pet's care.
- Have the opportunity to meet an array of clientele and their fur babies while ensuring they are left with a memorable impression of our staff and services.
- Use time management and an eye for detail to book appointments and schedule surgeries.
- Set clear expectations and help clients navigate our hospital facility.
- Facilitate communication between clients and the medical care staff while giving them a confident, reassuring, knowledgeable resource to make what can sometimes be a stressful experience, more manageable.
- Facilitate and participate in open, direct communication throughout the Society
- Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
- High School Diploma or GED equivalent required.
- A minimum of 2 years of college education or 2 years of related experience preferred.
- Veterinary Hospital experience will be an advantage.
- Fluency in Spanish, Mandarin and/or Cantonese is a plus.
- Excellent customer service skills and the ability to resolve conflict and de-escalate agitated clients.
- Compassionate and culturally competent approach to clients of varying backgrounds and abilities.
- Independent, self-starter with superior organizational and communication skills.
- Excellent attention to detail and time management.
- Ability to multi-task and prioritize within a fast-paced environment and maintain composure.
- Skill in operating various software programs such as ImporMed Infinity, MS Office, Excel and Word.
- Must be available to work weekends, holidays and overtime as needed.
Compensation + Benefits:
The anticipated compensation range for this position is $22 - $27/hour. Starting pay will depend on the length and breadth of experience. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, employee discounts. Other perks include easy access from the freeway, a 10-minute walk from the 16th street BART station, and a free on-site employee parking lot.
Mission Hospital at the SF SPCA is a large, bustling hospital with as many as 9 or 10 doctors working on any given day. If you are someone who loves to be in the middle of it all keeping the trains on the track then this is the experience for you!
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
Are you one of those people who loves to make people's day? Do you have a passion for animals and believe in the incredible power of the human-animal bond? Are you detailed, organized and able to multi-task? Do you consider yourself a "people whisperer"? Are you the person who always keeps calm and carries on...
If so, we need you!
Here for animals since 1868, the SF SPCA is one of San Francisco's most enduring and respected nonprofit organizations. We offer care and protection to animals in need, and we believe all cats and dogs (and the people who love them) deserve access to high-quality veterinary care.
As a leader in animal care and welfare, the SF SPCA is looking to welcome a Client Experience Specialist (CES) who can be the face of the organization, pointing our clients in the right direction and remaining calm under the stress of competing demands.
As a Client Experience Specialist, you will:
- Be skilled at greeting clients and creating an empathetic experience for them, while answering questions about their pet's care.
- Have the opportunity to meet an array of clientele and their fur babies while ensuring they are left with a memorable impression of our staff and services.
- Use time management and an eye for detail to book appointments and schedule surgeries.
- Set clear expectations and help clients navigate our hospital facility.
- Facilitate communication between clients and the medical care staff while giving them a confident, reassuring, knowledgeable resource to make what can sometimes be a stressful experience, more manageable.
- Facilitate and participate in open, direct communication throughout the Society
- Embrace and promote the Society's direct communication policy
The specific bits that will help your candidacy stand out:
- High School Diploma or GED equivalent required.
- A minimum of 2 years of college education or 2 years of related experience preferred.
- Veterinary Hospital experience will be an advantage.
- Fluency in Spanish, Mandarin and/or Cantonese is a plus.
- Excellent customer service skills and the ability to resolve conflict and de-escalate agitated clients.
- Compassionate and culturally competent approach to clients of varying backgrounds and abilities.
- Independent, self-starter with superior organizational and communication skills.
- Excellent attention to detail and time management.
- Ability to multi-task and prioritize within a fast-paced environment and maintain composure.
- Skill in operating various software programs such as ImporMed Infinity, MS Office, Excel and Word.
- Must be available to work weekends, holidays and overtime as needed.
Compensation + Benefits:
The anticipated compensation range for this position is $22 - $27/hour. Starting pay will depend on the length and breadth of experience. Our exceptional benefits include medical, dental, vision insurance, a tax-deferred retirement plan + matching funds, PTO, holiday pay, employee discounts. Other perks include easy access from the freeway, a 10-minute walk from the 16th street BART station, and a free on-site employee parking lot.
Mission Hospital at the SF SPCA is a large, bustling hospital with as many as 9 or 10 doctors working on any given day. If you are someone who loves to be in the middle of it all keeping the trains on the track then this is the experience for you!
The San Francisco SPCA welcomes everyone! We know diversity drives innovation and brings new perspectives. We consider our differences valuable assets that help us continually strive to be better at what we do.
If you are ready to use your experience to grow with a well-established, mission-oriented organization and feed your soul in the process, we want to hear from you Show more details...
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