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Seattle Seahawks
Football Team
Seahawks.com is the official website of the Seattle Seahawks, a professional American football team based in Seattle, Washington. The website serves as a comprehensive source of information for fans, providing the latest news, game highlights, and exclusive interviews with players and coaches. It also offers an online store where fans can purchase official team merchandise. With a user-friendly interface and up-to-date content, seahawks.com is the go-to destination for Seahawks fans looking to stay connected and informed about their favorite team in the National Football League (NFL).
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EncryptedSite is Encrypted
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CountryHosted in United States
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CitySan Mateo, California
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Latitude\Longitude37.5741 / -122.321 Google Map
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Traffic rank#22,566 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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MascotBlitz,, Boom, Taima the Hawk (live,Augur hawk,)
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Owner(s)The Paul Allen Trust
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ChairmanJody Allen
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PresidentChuck Arnold
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General managerJohn Schneider
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Head coachPete Carroll
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Team colorsCollege navy, action green, wolf grey
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LogoWordmark
Traffic rank
#22,566
#22,566
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for Seattle Seahawks
Newest job postings for Seattle Seahawks
via Salary.com
schedule_type: Full-time
Job Title: Full Time Security Officer
Hourly Rate: $25.00 - $26.00/hour; Seahawks.com/EmploymentBenefits...
FLSA: Non-Exempt
Department: Security
Reports To: Security Operations Manager
SUMMARY
Provide security for Lumen Field and Lumen Field Event Center and WAMU Theater. Act as primary point of contact for all internal and external customers regarding security related needs.
The appointee will possess honesty, integrity, embrace diversity
Job Title: Full Time Security Officer
Hourly Rate: $25.00 - $26.00/hour; Seahawks.com/EmploymentBenefits...
FLSA: Non-Exempt
Department: Security
Reports To: Security Operations Manager
SUMMARY
Provide security for Lumen Field and Lumen Field Event Center and WAMU Theater. Act as primary point of contact for all internal and external customers regarding security related needs.
The appointee will possess honesty, integrity, embrace diversity by demonstrating respect and kindness to others from different cultures, races, gender, socioeconomic backgrounds and religions, good judgment and the ability to resolve conflict in a constructive manner without the unnecessary use of physical force or escalating the situation. Additionally, the appointee shall always present a courteous and professional attitude and appearance. This position is required to work both indoors and outdoors with potential exposure to inclement weather.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Work closely with facility and contract security personnel regarding all security related activities
• Implement all emergency procedures when situations arise
• Attend briefings with the outgoing Command Administrator or designee to review the shift log and address any outstanding issues. Repeat the process with the incoming Command Administrator at end of the shift
• Before the end of shift, prepare and submit complete and well written incident reports to the Security Lead or Security Manager for review and approval. Make suggested changes as deemed appropriate before the incident report is filed for recordkeeping purposes
• Investigate suspicious persons or activities encountered while on duty
• Review daily manifests to be aware of all the planned events during the assigned shift
• Provide professional class security and event related support to the event manager on duty, the guests and other staff
• Provide escorts to staff and contractors to highly secured areas as well as League officials and VIP’s on event days
• Responsible for handling internal communications devices such as phones, radios, etc.
• Operate and maintain Security and Fire Command panels located in the Security Operations Center and the Fire Control room
• Monitor the entry and departure of persons in the facility using access control and video management systems
• Manage in place key control measures
• Conduct initial investigations into complaints and/or incidents as directed by management
• Conduct patrols of the facility ensuring personnel and premises are safe preventing damage, burglary and other unexpected occurrences
• Responsible for signing out uniforms, keys, radios, timecards, etc., to staff
• Work with contractors, vendors, clients, exhibitors and site construction teams to exchange and gather information regarding check-in and check-out procedures
• Must be able to work flexible shifts including nights, weekends and holidays. Shift assignments may change often. Ability to hold over shifts as required to assist with special events
• Resolve conflicts through the use of excellent intrapersonal skills
• Perform other duties as assigned
COMPETENCIES
• Strong written and oral communication skills: proven ability to write detailed reports recording essential information regarding the incident; the ability to easily talk with individuals and develop pertinent information related to the incidents
• Interpersonal skills - demonstrated ability to successfully interact with individuals from diverse cultural and socioeconomic backgrounds; the ability to deescalate situations through clear communications and without unnecessarily increasing tensions
• Demonstrated ability to comprehend and follow written and verbal instructions
• Computer skills - basic knowledge of Microsoft Office Suite and common software applications
• Basic office skills - ability to enter electronic data, answer phones, retrieve voicemail messages, relay messages, file paper documentation, operate a copier and fax machine
• First Aid & CPR/AED Training
• Experience using or basic knowledge of security video management, access control and two-way radio systems
PHYSICAL REQUIREMENTS
• Position requires frequent walking/standing for long periods of time
• Must be able to lift/carry/push 50 lbs. (assistance is available upon request)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications Required (Education/Experience/Knowledge/Skills)
• Valid government issued identification card
• Two years security experience, or a combination of part-time security experience and some level of formal education in criminal justice, or a related field of study, equivalent to two years of security experience
• High school diploma or GED required
Preferred Qualifications
• Some college education preferred; preference given to Criminal Justice, Security or related fields of study
• Corporate Security, Military or Law Enforcement experience
Special Requirements
• Before hire and upon receipt of a conditional offer for employment, able to pass a pre-employment background inquiry
• Upon hire, complete the Washington State Unarmed Security Officer’s
certification, within one year of hire
• Upon hire, obtain certification in CPR/AED and basic First Aid, within one year of hire
Company: FGI Show more details...
Hourly Rate: $25.00 - $26.00/hour; Seahawks.com/EmploymentBenefits...
FLSA: Non-Exempt
Department: Security
Reports To: Security Operations Manager
SUMMARY
Provide security for Lumen Field and Lumen Field Event Center and WAMU Theater. Act as primary point of contact for all internal and external customers regarding security related needs.
The appointee will possess honesty, integrity, embrace diversity by demonstrating respect and kindness to others from different cultures, races, gender, socioeconomic backgrounds and religions, good judgment and the ability to resolve conflict in a constructive manner without the unnecessary use of physical force or escalating the situation. Additionally, the appointee shall always present a courteous and professional attitude and appearance. This position is required to work both indoors and outdoors with potential exposure to inclement weather.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Work closely with facility and contract security personnel regarding all security related activities
• Implement all emergency procedures when situations arise
• Attend briefings with the outgoing Command Administrator or designee to review the shift log and address any outstanding issues. Repeat the process with the incoming Command Administrator at end of the shift
• Before the end of shift, prepare and submit complete and well written incident reports to the Security Lead or Security Manager for review and approval. Make suggested changes as deemed appropriate before the incident report is filed for recordkeeping purposes
• Investigate suspicious persons or activities encountered while on duty
• Review daily manifests to be aware of all the planned events during the assigned shift
• Provide professional class security and event related support to the event manager on duty, the guests and other staff
• Provide escorts to staff and contractors to highly secured areas as well as League officials and VIP’s on event days
• Responsible for handling internal communications devices such as phones, radios, etc.
• Operate and maintain Security and Fire Command panels located in the Security Operations Center and the Fire Control room
• Monitor the entry and departure of persons in the facility using access control and video management systems
• Manage in place key control measures
• Conduct initial investigations into complaints and/or incidents as directed by management
• Conduct patrols of the facility ensuring personnel and premises are safe preventing damage, burglary and other unexpected occurrences
• Responsible for signing out uniforms, keys, radios, timecards, etc., to staff
• Work with contractors, vendors, clients, exhibitors and site construction teams to exchange and gather information regarding check-in and check-out procedures
• Must be able to work flexible shifts including nights, weekends and holidays. Shift assignments may change often. Ability to hold over shifts as required to assist with special events
• Resolve conflicts through the use of excellent intrapersonal skills
• Perform other duties as assigned
COMPETENCIES
• Strong written and oral communication skills: proven ability to write detailed reports recording essential information regarding the incident; the ability to easily talk with individuals and develop pertinent information related to the incidents
• Interpersonal skills - demonstrated ability to successfully interact with individuals from diverse cultural and socioeconomic backgrounds; the ability to deescalate situations through clear communications and without unnecessarily increasing tensions
• Demonstrated ability to comprehend and follow written and verbal instructions
• Computer skills - basic knowledge of Microsoft Office Suite and common software applications
• Basic office skills - ability to enter electronic data, answer phones, retrieve voicemail messages, relay messages, file paper documentation, operate a copier and fax machine
• First Aid & CPR/AED Training
• Experience using or basic knowledge of security video management, access control and two-way radio systems
PHYSICAL REQUIREMENTS
• Position requires frequent walking/standing for long periods of time
• Must be able to lift/carry/push 50 lbs. (assistance is available upon request)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications Required (Education/Experience/Knowledge/Skills)
• Valid government issued identification card
• Two years security experience, or a combination of part-time security experience and some level of formal education in criminal justice, or a related field of study, equivalent to two years of security experience
• High school diploma or GED required
Preferred Qualifications
• Some college education preferred; preference given to Criminal Justice, Security or related fields of study
• Corporate Security, Military or Law Enforcement experience
Special Requirements
• Before hire and upon receipt of a conditional offer for employment, able to pass a pre-employment background inquiry
• Upon hire, complete the Washington State Unarmed Security Officer’s
certification, within one year of hire
• Upon hire, obtain certification in CPR/AED and basic First Aid, within one year of hire
Company: FGI Show more details...
via ZipRecruiter
posted_at: 16 days agoschedule_type: Full-time
Company: First & Goal Inc.
Job Title: Client Services Coordinator...
Salary Range: $65,500 - $70,500; Seahawks.com/EmploymentBenefits
Department: Programming & Business Development
Reports To: Managing Director, Programming & Business Development
SUMMARY
The Client Services Coordinator will support Programming and Business Development. Serving as a connector between multiple departments to support our external clients and promoters, enhancing
Company: First & Goal Inc.
Job Title: Client Services Coordinator...
Salary Range: $65,500 - $70,500; Seahawks.com/EmploymentBenefits
Department: Programming & Business Development
Reports To: Managing Director, Programming & Business Development
SUMMARY
The Client Services Coordinator will support Programming and Business Development. Serving as a connector between multiple departments to support our external clients and promoters, enhancing their experience at our facility. The position will actively work to reinforce efforts and create opportunities that add value to events, ticket buyers and corporate partners, both internal and external.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Liaison with programming, clients and various event operations teams, ensuring that contracted deal points agreed to in the negotiation and booking process are fulfilled. As well as, executing any special requests that are not anticipated at the time of booking. Such as sponsorship activations for Stadium and WAMU Theater events
• Identify and execute unique opportunities for Premium and Suite ticket holders. Including the Club Holders FROR for all events, VIP and early access options at WAMU Theater and other events and maximizing opportunities for suite use at special events
• Coordinate programming that drives unique opportunities and existing event enhancements. Execute initiatives that generate increased ancillary revenues for events
• Serve as liaison with Corporate Partners, internal and external, for event activations
• Manage Promoter Suite needs and special requests at Stadium and WAMU Theater events
• Provide oversite and manage internal expectations for non-traditional event spaces (i.e. tailgates/pre-events in Muckleshoot Heritage Plaza, 2k WAMU Theater shows, VIP events Muckleshoot Heritage Plaza Concerts)
• Implement and participate in department initiatives including client and artists hospitality and customer service programs including client gifts, artists swag, meet and greets, training camp and other hosting opportunities
• Gather and confirm all event information with event operations, ticket operations, and tour before it is published in event communications (i.e. Know-before-you-go emails)
• Work with FGH for tour sponsorship activations and special requests
• Provide project management for capital improvement of our entertainment spaces, including but not limited to WAMU Theater, Box Office and the Muckleshoot Heritage Plaza
• Provide timely and accurate reporting to the Director of Bookings & Business Development, to be shared across Senior Management and ownership
• Provide administrative support as needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE/CERTIFICATIONS
• Bachelor’s degree or 3+ years’ experience in a related field
• Must be available to work varied days and hours, including evenings, weekends and holidays
• Proven history of successfully executing public events in the music and entertainment industry
• Basic budget and event settlement understanding
• Computer proficiency in Microsoft Word, Excel and Outlook
• Ability to thrive in a dynamic, fast-paced environment under tight deadlines
• Great people skills and proven ability to manage conflict
• Superior critical thinking, analytic and communication skills
• Creative, detail oriented and flexible
• Ability to work independently and as a team player
• Time management; the ability to organize and manage multiple priorities
• Problem analysis and problem solving skills
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 10 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Outdoor work in the stadium is required
• Indoor work in the offices is required
• Weekend, evening and holiday work is required
Company: FGI
Powered by JazzHR
nsylhVhAWr Show more details...
Job Title: Client Services Coordinator...
Salary Range: $65,500 - $70,500; Seahawks.com/EmploymentBenefits
Department: Programming & Business Development
Reports To: Managing Director, Programming & Business Development
SUMMARY
The Client Services Coordinator will support Programming and Business Development. Serving as a connector between multiple departments to support our external clients and promoters, enhancing their experience at our facility. The position will actively work to reinforce efforts and create opportunities that add value to events, ticket buyers and corporate partners, both internal and external.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Liaison with programming, clients and various event operations teams, ensuring that contracted deal points agreed to in the negotiation and booking process are fulfilled. As well as, executing any special requests that are not anticipated at the time of booking. Such as sponsorship activations for Stadium and WAMU Theater events
• Identify and execute unique opportunities for Premium and Suite ticket holders. Including the Club Holders FROR for all events, VIP and early access options at WAMU Theater and other events and maximizing opportunities for suite use at special events
• Coordinate programming that drives unique opportunities and existing event enhancements. Execute initiatives that generate increased ancillary revenues for events
• Serve as liaison with Corporate Partners, internal and external, for event activations
• Manage Promoter Suite needs and special requests at Stadium and WAMU Theater events
• Provide oversite and manage internal expectations for non-traditional event spaces (i.e. tailgates/pre-events in Muckleshoot Heritage Plaza, 2k WAMU Theater shows, VIP events Muckleshoot Heritage Plaza Concerts)
• Implement and participate in department initiatives including client and artists hospitality and customer service programs including client gifts, artists swag, meet and greets, training camp and other hosting opportunities
• Gather and confirm all event information with event operations, ticket operations, and tour before it is published in event communications (i.e. Know-before-you-go emails)
• Work with FGH for tour sponsorship activations and special requests
• Provide project management for capital improvement of our entertainment spaces, including but not limited to WAMU Theater, Box Office and the Muckleshoot Heritage Plaza
• Provide timely and accurate reporting to the Director of Bookings & Business Development, to be shared across Senior Management and ownership
• Provide administrative support as needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE/CERTIFICATIONS
• Bachelor’s degree or 3+ years’ experience in a related field
• Must be available to work varied days and hours, including evenings, weekends and holidays
• Proven history of successfully executing public events in the music and entertainment industry
• Basic budget and event settlement understanding
• Computer proficiency in Microsoft Word, Excel and Outlook
• Ability to thrive in a dynamic, fast-paced environment under tight deadlines
• Great people skills and proven ability to manage conflict
• Superior critical thinking, analytic and communication skills
• Creative, detail oriented and flexible
• Ability to work independently and as a team player
• Time management; the ability to organize and manage multiple priorities
• Problem analysis and problem solving skills
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 10 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Outdoor work in the stadium is required
• Indoor work in the offices is required
• Weekend, evening and holiday work is required
Company: FGI
Powered by JazzHR
nsylhVhAWr Show more details...
via ZipRecruiter
posted_at: 16 days agoschedule_type: Full-time
Company: First & Goal, Inc.
Job Title: Ticket Operations Coordinator...
Hourly Rate: $27.00 - $29.00; Seahawks.com/EmploymentBenefits
Department: Bookings & Business Development
Reports To: Ticket Operations Manager
SUMMARY
The Ticket Operations Coordinator provides support to the Ticket Operations and Sales & Marketing Department for Lumen Field & Event Center, WAMU Theater and the Muckleshoot Plaza.
ESSENTIAL DUTIES AND RESPONSIBILITIES include
Company: First & Goal, Inc.
Job Title: Ticket Operations Coordinator...
Hourly Rate: $27.00 - $29.00; Seahawks.com/EmploymentBenefits
Department: Bookings & Business Development
Reports To: Ticket Operations Manager
SUMMARY
The Ticket Operations Coordinator provides support to the Ticket Operations and Sales & Marketing Department for Lumen Field & Event Center, WAMU Theater and the Muckleshoot Plaza.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Assist with ticket operations in the Lumen Field Event Center. This includes working with clients on pricing, offers, and financial ticketing settlements post-event. Event Center events can feature trade shows, fan fests, fairs, etc.
• Work collaboratively with clients and our guest services team to use past buying history and trends to determine Lumen Field Event Center box office placement, ticket scanning locations, and gate entry logistics for optimal event results
• Facilitate ticketing for the Lumen Field Tour program – public tour ticket builds, inventory management, and reporting along with assisting our guest services team with private tour reporting and maintenance
• Helps to manage ticket operations for ‘lifestyle’ events in the Lumen Field North Plaza, WAMU Theater, and Lumen Field Event Center. These can be unique events that require a close venue-client relationship from start to finish.
• Responsible for full prep of box office spaces and teardown on event day. This includes: readying workstations, managing scanners (both entry pedestal and suite doors), updating window signage, and assisting in financial settlements as needed post-event
• Manage the general customer service email. Provides exceptional service to fans with ticketing issues, refund requests, Seahawks app questions, and general inquiries into the customer service line
• Assist in fulfillment of internal complimentary ticket requests, internal ticket orders, or show guest(s)/pass lists
• Serve as the box office ‘gate captain’ on major stadium event days to assist guest services staff and fans with customer service issues, troubleshoot ingress pedestal scanners, and troubleshoot suite entry scanners
• Assists the ticket operations team in training guest services part time staff on our ticket scanners and roleplays event-day issues with these staff members to give them the knowledge to handle any issue on event day.
• Create and provides necessary ticketing resources and training materials to both part-time staffs in the box office and guest services
• Keep online Box Office resource files organized and updated with information on show builds, event maps, special client needs, client ticket orders, and settlement documents
• Perform in a management role as Box Office / Ticket Operations manager when both managers are not present during events
• Assist in the general daily box office operations. This includes assisting sellers and other staff with questions and concerns related to events or customers
• Maintain an organized and clean box office space
• Support relationships with Seattle Seahawks, Seattle Sounders FC and OL Reign organizations
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work in a fast-paced and fun environment
• Passionate about the event industry – sports, concerts, etc.
• Ability to handle multiple projects simultaneously
• Ability to make decisions during high-pressure situations
• Ability to work well with people; must have strong interpersonal skills
• Attention to detail and highly organized
• Must be able to work a flexible schedule including nights, weekends and holidays
EDUCATION and/or EXPERIENCE
Required Experience
• Bachelor’s degree or equivalent training and experience
• Experience in customer service, guest relations and/or client relations
• Excellent computer skills, including proficiency with Microsoft Office Suite
Preferred Experience
• Ticketing (specifically Ticketmaster) experience is a plus
• Attending, working or managing events
LANGUAGE SKILLS
• Advanced oral and written communication skills
• Must be able to work fluently in English; bi-lingual skills are a plus
• Ability to speak in a professional manner via telephone or in person with guests, visitors and fans
MATHEMATICAL SKILLS
• Understanding of basic accounting principles
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 50 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Outdoor work in the stadium is required
• Indoor work in the offices is required
• Weekend, evening and holiday work is required
Company: FGI
Powered by JazzHR
Y6ahveOJA4 Show more details...
Job Title: Ticket Operations Coordinator...
Hourly Rate: $27.00 - $29.00; Seahawks.com/EmploymentBenefits
Department: Bookings & Business Development
Reports To: Ticket Operations Manager
SUMMARY
The Ticket Operations Coordinator provides support to the Ticket Operations and Sales & Marketing Department for Lumen Field & Event Center, WAMU Theater and the Muckleshoot Plaza.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Assist with ticket operations in the Lumen Field Event Center. This includes working with clients on pricing, offers, and financial ticketing settlements post-event. Event Center events can feature trade shows, fan fests, fairs, etc.
• Work collaboratively with clients and our guest services team to use past buying history and trends to determine Lumen Field Event Center box office placement, ticket scanning locations, and gate entry logistics for optimal event results
• Facilitate ticketing for the Lumen Field Tour program – public tour ticket builds, inventory management, and reporting along with assisting our guest services team with private tour reporting and maintenance
• Helps to manage ticket operations for ‘lifestyle’ events in the Lumen Field North Plaza, WAMU Theater, and Lumen Field Event Center. These can be unique events that require a close venue-client relationship from start to finish.
• Responsible for full prep of box office spaces and teardown on event day. This includes: readying workstations, managing scanners (both entry pedestal and suite doors), updating window signage, and assisting in financial settlements as needed post-event
• Manage the general customer service email. Provides exceptional service to fans with ticketing issues, refund requests, Seahawks app questions, and general inquiries into the customer service line
• Assist in fulfillment of internal complimentary ticket requests, internal ticket orders, or show guest(s)/pass lists
• Serve as the box office ‘gate captain’ on major stadium event days to assist guest services staff and fans with customer service issues, troubleshoot ingress pedestal scanners, and troubleshoot suite entry scanners
• Assists the ticket operations team in training guest services part time staff on our ticket scanners and roleplays event-day issues with these staff members to give them the knowledge to handle any issue on event day.
• Create and provides necessary ticketing resources and training materials to both part-time staffs in the box office and guest services
• Keep online Box Office resource files organized and updated with information on show builds, event maps, special client needs, client ticket orders, and settlement documents
• Perform in a management role as Box Office / Ticket Operations manager when both managers are not present during events
• Assist in the general daily box office operations. This includes assisting sellers and other staff with questions and concerns related to events or customers
• Maintain an organized and clean box office space
• Support relationships with Seattle Seahawks, Seattle Sounders FC and OL Reign organizations
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work in a fast-paced and fun environment
• Passionate about the event industry – sports, concerts, etc.
• Ability to handle multiple projects simultaneously
• Ability to make decisions during high-pressure situations
• Ability to work well with people; must have strong interpersonal skills
• Attention to detail and highly organized
• Must be able to work a flexible schedule including nights, weekends and holidays
EDUCATION and/or EXPERIENCE
Required Experience
• Bachelor’s degree or equivalent training and experience
• Experience in customer service, guest relations and/or client relations
• Excellent computer skills, including proficiency with Microsoft Office Suite
Preferred Experience
• Ticketing (specifically Ticketmaster) experience is a plus
• Attending, working or managing events
LANGUAGE SKILLS
• Advanced oral and written communication skills
• Must be able to work fluently in English; bi-lingual skills are a plus
• Ability to speak in a professional manner via telephone or in person with guests, visitors and fans
MATHEMATICAL SKILLS
• Understanding of basic accounting principles
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 50 lbs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Outdoor work in the stadium is required
• Indoor work in the offices is required
• Weekend, evening and holiday work is required
Company: FGI
Powered by JazzHR
Y6ahveOJA4 Show more details...
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