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Sallie Mae
Sallie Mae is a website that offers private student loans for undergraduate and graduate studies. The company was formerly known as the Student Loan Marketing Association and was initially created as a government-sponsored enterprise to boost student lending. Today, the website offers competitive interest rates and flexible repayment terms to help students achieve their academic goals without worrying about financing. Sallie Mae also provides useful tools and resources to help students understand their financing options and make informed financial decisions. With over 40 years of experience in the industry, Sallie Mae is a trusted name in student lending.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#12,345 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceSLM,SLM,SLM,(NASDAQ),16.96 USD,16.96 USD,16.96 USD,,+0.3 (1.8%)
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Traded asNasdaq,:,SLM,S&P 400 Component
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Founded1972
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HeadquartersNewark, Delaware,, U.S.
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Key peopleJonathan Witter (,CEO,),Carter Franke (Chair, Board of Directors),Daniel Kennedy (,COO,),Steven J. McGarry (,CFO,)
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Trade nameSallie Mae
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FormerlyStudent Loan Marketing Association
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ProductsPrivate student loans,Credit cards,College planning tools,Retail banking
Traffic rank
#12,345
#12,345
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for Sallie Mae
Newest job postings for Sallie Mae
via LinkedIn
posted_at: 14 hours agoschedule_type: Full-time
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
• Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
What You'll Do
• Customer Service
• Answers incoming calls
• Reports Conditions affecting customer satisfaction
• Performs timely and accurate follow up on account inquiries
• Provides accurate information on deposit products offered
• Demonstrates strong problem resolution skills
• Solid organization and communication skills with a strong attention to detail
• Escalates reports of exceptional service and complaints
• Training and Development
• Completes core corporate training and develop solid knowledge of systems
• Self-motivation to consistently improve knowledge to advance service capabilities
• Maintains knowledge of all Retail Servicing policies and procedures
• Keeps all training documentation organized and remain aware of new information
• Operates within compliance policies and procedures
• Processing
• Account analysis
• Performs manual research of accounts
• Records comments clearly
• Processes and updates deposit applications on system
• Makes outgoing calls to provide information and clarify questions
• Ensures updates to the database are complete and accurate
• Proficient in all systems necessary to provide effective customer service
• Other Job Functions
• Other duties as assigned
• Assist in other business areas as needed
• Accurately track all work completed
• Individual/Time Management
• Meet or exceed department standards for productivity and quality
• Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
• Identify system issues and process improvements
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• High School Diploma or Equivalent
• Some banking experience or a customer service background
• Excellent knowledge of multiple business area processes and procedures
• Excellent knowledge of applicable department systems
• Demonstrated ability to manage multiple priorities in a time-sensitive environment
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Familiarity with Microsoft applications with emphasis on Word/Excel
• Excellent oral/written communication skills
• Excellent data entry skills
• Proven ability to consistently meet individual/team/department goals
• Has developed specialized skills or is multi-skilled through job-related training
• Takes a broad perspective to problems and identifies new, less obvious solutions
• Completes work with a limited degree of supervision
• Proven ability to meet strict attendance guidelines
Preferred Education, Skills And Experience
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
• Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.
What You'll Do
• Customer Service
• Answers incoming calls
• Reports Conditions affecting customer satisfaction
• Performs timely and accurate follow up on account inquiries
• Provides accurate information on deposit products offered
• Demonstrates strong problem resolution skills
• Solid organization and communication skills with a strong attention to detail
• Escalates reports of exceptional service and complaints
• Training and Development
• Completes core corporate training and develop solid knowledge of systems
• Self-motivation to consistently improve knowledge to advance service capabilities
• Maintains knowledge of all Retail Servicing policies and procedures
• Keeps all training documentation organized and remain aware of new information
• Operates within compliance policies and procedures
• Processing
• Account analysis
• Performs manual research of accounts
• Records comments clearly
• Processes and updates deposit applications on system
• Makes outgoing calls to provide information and clarify questions
• Ensures updates to the database are complete and accurate
• Proficient in all systems necessary to provide effective customer service
• Other Job Functions
• Other duties as assigned
• Assist in other business areas as needed
• Accurately track all work completed
• Individual/Time Management
• Meet or exceed department standards for productivity and quality
• Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.)
• Identify system issues and process improvements
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• High School Diploma or Equivalent
• Some banking experience or a customer service background
• Excellent knowledge of multiple business area processes and procedures
• Excellent knowledge of applicable department systems
• Demonstrated ability to manage multiple priorities in a time-sensitive environment
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Familiarity with Microsoft applications with emphasis on Word/Excel
• Excellent oral/written communication skills
• Excellent data entry skills
• Proven ability to consistently meet individual/team/department goals
• Has developed specialized skills or is multi-skilled through job-related training
• Takes a broad perspective to problems and identifies new, less obvious solutions
• Completes work with a limited degree of supervision
• Proven ability to meet strict attendance guidelines
Preferred Education, Skills And Experience
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
via LinkedIn
posted_at: 14 hours agoschedule_type: Full-time
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
Once students and their families select us as a trusted financial partner, the customer care advisor is responsible for providing them exceptional care and assistance.
The right candidate looks for opportunities to convey a positive and helpful message to the customer; focusing on providing the appropriate resolution and confirming that customer expectations are met.
After a comprehensive education program, you are ready to share your knowledge and strive to make the customer's experience exceptional. This role is critical to our overall success by helping Sallie Mae build and maintain strong relationships with our customers.
What You'll Do
• Helps customers get quick and efficient support, and provides them with solutions based on your knowledge of Sallie Mae products and services.
• Answers simple to complex customer inquiries via inbound calls, and possibly some chats and social media interactions.
• Participates in call flow strategies.
• Leverages good judgment to assist customers with payments, repayment options, etc.
• Takes ownership of research situations regarding loans.
• Collaborates with others by working together in small teams focused on key performance metrics; taking pride in our results and taking personal responsibility for every customer interaction.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• A college degree or a high school diploma with 1-2 years of experience with customer care, service, or hospitality and a passion to treat our customers the way you would like to be treated.
• Previous experience and demonstrated ability to navigate different system platforms and Microsoft Office with confidence while speaking with customers.
• Strong customer experience background.
• Ability to quickly assess the customer's needs and the flexibility and skill sets to handle any inquiries.
• Ability to embrace and thrive on change and are receptive to coaching and feedback regarding your performance.
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Inquisitive and has a passion to learn new things and for helping our customers, your teammates, and our community.
• Friendly and resourceful.
• Enjoys working in a time sensitive, fast paced environment.
Training Schedule
• 5 weeks paid on-site training
• No time off allowed during training
Post Training
• Hybrid 2 days onsite, 3 days remote (subject to change)
• Call Center hours are between 8am-8pm Monday-Friday
• Schedule includes 10 hour shift 4 days per week or Traditional 8 hour shift 5 days per week (upon business need)
Benefits & Pay Include
• Pay starts at $20 per hour
• Annual bonus plan
• Medical/Dental/Vision/Life Insurance/Pet Insurance/Voluntary Benefits
• 15 days paid time off
• 12 paid holidays, 2 floating Holidays
• Tuition Reimbursement ($10,000/year)
• Family scholarship program
• Company contributions into a 401K Plan
• Free Care.com membership
• Free Fitbit device for employees and a discount for friends and family
• Up to 12 weeks paid parental leave
• Financial assistance for adoptions
• Paid time off to volunteer in the community
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
Once students and their families select us as a trusted financial partner, the customer care advisor is responsible for providing them exceptional care and assistance.
The right candidate looks for opportunities to convey a positive and helpful message to the customer; focusing on providing the appropriate resolution and confirming that customer expectations are met.
After a comprehensive education program, you are ready to share your knowledge and strive to make the customer's experience exceptional. This role is critical to our overall success by helping Sallie Mae build and maintain strong relationships with our customers.
What You'll Do
• Helps customers get quick and efficient support, and provides them with solutions based on your knowledge of Sallie Mae products and services.
• Answers simple to complex customer inquiries via inbound calls, and possibly some chats and social media interactions.
• Participates in call flow strategies.
• Leverages good judgment to assist customers with payments, repayment options, etc.
• Takes ownership of research situations regarding loans.
• Collaborates with others by working together in small teams focused on key performance metrics; taking pride in our results and taking personal responsibility for every customer interaction.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• A college degree or a high school diploma with 1-2 years of experience with customer care, service, or hospitality and a passion to treat our customers the way you would like to be treated.
• Previous experience and demonstrated ability to navigate different system platforms and Microsoft Office with confidence while speaking with customers.
• Strong customer experience background.
• Ability to quickly assess the customer's needs and the flexibility and skill sets to handle any inquiries.
• Ability to embrace and thrive on change and are receptive to coaching and feedback regarding your performance.
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Inquisitive and has a passion to learn new things and for helping our customers, your teammates, and our community.
• Friendly and resourceful.
• Enjoys working in a time sensitive, fast paced environment.
Training Schedule
• 5 weeks paid on-site training
• No time off allowed during training
Post Training
• Hybrid 2 days onsite, 3 days remote (subject to change)
• Call Center hours are between 8am-8pm Monday-Friday
• Schedule includes 10 hour shift 4 days per week or Traditional 8 hour shift 5 days per week (upon business need)
Benefits & Pay Include
• Pay starts at $20 per hour
• Annual bonus plan
• Medical/Dental/Vision/Life Insurance/Pet Insurance/Voluntary Benefits
• 15 days paid time off
• 12 paid holidays, 2 floating Holidays
• Tuition Reimbursement ($10,000/year)
• Family scholarship program
• Company contributions into a 401K Plan
• Free Care.com membership
• Free Fitbit device for employees and a discount for friends and family
• Up to 12 weeks paid parental leave
• Financial assistance for adoptions
• Paid time off to volunteer in the community
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
• Sallie Mae’s Internal Auditing department works to promote an effective control environment through risk-based audits, internal controls testing, pre-implementation reviews, special projects, and risk and control education. To promote a strong risk and control environment, IA applies data analytics to its audits and reviews. Providing data solutions requires defining the business problem/risk statement, gathering the business intelligence/data, and making informed conclusion through the use analytical tools and methodologies available.
Under the supervision of the DA manager, the Data Analyst’s responsibilities include:
• Identify and develop new analytics (descriptive, diagnostic and prescriptive) to support risk and control conclusions on an audit basis
• Maintain existing data analytics projects and develop new projects that support the execution and administration of Internal Audit’s mission and annual plan
• Proactively identify repeatable data analysis that can be used by the audit team in making informed decision; Specifically support planning and scoping of audits and risk assessment
• Provide support and guidance to encourage and facilitate widespread use of analytics within the audit team
• Build relationships with business partners across the organization for data gathering, data initiative and data governance purposes
• Coordinate and communicate effectively with internal & external auditors, Sallie Mae management, and other key stakeholders, as necessary, to meet above objectives
• With the support of the Audit Manager or Audit leadership, engage in special projects, critical process reviews, and investigations as necessary
What You'll Do
• Assists with developing, executing and maintaining the Data Analytics framework and its activities:
• Demonstrates practical understanding of data analysis concepts and basic programming techniques. Provides technical expertise on data extraction, data cleansing, data mining and analysis.
• Develops new BI solutions and maintain existing solutions to support data extraction (for end users).
• Maintains and updates the existing data analytics projects – refresh the data and generate new reports to support continuous auditing.
• Develops new trainings and conducts existing trainings on a regular basis to encourage and facilitate widespread use of analytics within the audit team.
• Demonstrates ability to understand complex and diverse technology infrastructure and identify sources and tools needed to deliver analysis and reports.
• Performs data validation to ensure the completeness and accuracy of the data extracted, and maintain the integrity of the extracted data if it is stored on IA’s shared drive.
• Performs internal audits as part of a team.
• Conducts interviews and inquiries with auditees to understand business processes, technology and data to support audit scope and objectives.
• Provides expertise in data analytics for audit and risk management.
• In the planning phase of an audit, develops analysis to provide useful data insights (i.e. trends, patterns, outliers) to support the development of the scope and objectives and to identify risks and control weaknesses.
• In the execution phase, develops complex data analysis with the support of DA manager. Also, provides continual guidance to the staff/senior auditors (i.e. understand the data, perform 100% population testing and/or perform robust statistical sampling).
• Holds discussions with the audit manager and DA manager to brainstorm on the complex analysis, develop the logic and script/code, discuss limitations and any potential issues.
• Provides quality service to stakeholders, which includes obtaining and demonstrating a strong understanding of the business process and the associated data.
• Communicates effectively with the audit team at the audit, department and leadership level to present test results and potential findings
• Serves as the resident expert and liaison to all others serving in DA function under DA manager supervision
• Maintains knowledge of best practices by participating in educational opportunities, reading professional publications, performing benchmarking, maintaining networks and participating in professional organizations.
• Collaborates with various DA teams (internal) to ensure integrity of data.
• Assists in the execution of special projects, critical process reviews, and investigations as necessary.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• Undergraduate or Graduate degree in a related field or the equivalent combination of training and experience
• 1+ years of hands on experience in performing analysis on large data sets (including data gathering and profiling, data mining, test data creation, data validation and visualization)
• Experience in financial services industry or student loan industry
• 1+ years of experience using one or more of the following Data Analytic tools (SAS, Python, Snowflake).
• 1+ years of hands-on experience in data extraction, data mining and manipulation techniques.
• Ability to understand complex and diverse technology infrastructure as it relates to data flows and business processes
• Effective communication, leadership and time management skills with the ability to act autonomously while being a team player
• Strong planning and organizational skills
• Proven analytical and problem-solving skills with attention to details
• Ability to act independently and be self-motivated
Preferred Education, Skills And Experience
• Relevant certification (e.g., CPA, CISA, CIA or any programming certification).
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big...
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
• Sallie Mae’s Internal Auditing department works to promote an effective control environment through risk-based audits, internal controls testing, pre-implementation reviews, special projects, and risk and control education. To promote a strong risk and control environment, IA applies data analytics to its audits and reviews. Providing data solutions requires defining the business problem/risk statement, gathering the business intelligence/data, and making informed conclusion through the use analytical tools and methodologies available.
Under the supervision of the DA manager, the Data Analyst’s responsibilities include:
• Identify and develop new analytics (descriptive, diagnostic and prescriptive) to support risk and control conclusions on an audit basis
• Maintain existing data analytics projects and develop new projects that support the execution and administration of Internal Audit’s mission and annual plan
• Proactively identify repeatable data analysis that can be used by the audit team in making informed decision; Specifically support planning and scoping of audits and risk assessment
• Provide support and guidance to encourage and facilitate widespread use of analytics within the audit team
• Build relationships with business partners across the organization for data gathering, data initiative and data governance purposes
• Coordinate and communicate effectively with internal & external auditors, Sallie Mae management, and other key stakeholders, as necessary, to meet above objectives
• With the support of the Audit Manager or Audit leadership, engage in special projects, critical process reviews, and investigations as necessary
What You'll Do
• Assists with developing, executing and maintaining the Data Analytics framework and its activities:
• Demonstrates practical understanding of data analysis concepts and basic programming techniques. Provides technical expertise on data extraction, data cleansing, data mining and analysis.
• Develops new BI solutions and maintain existing solutions to support data extraction (for end users).
• Maintains and updates the existing data analytics projects – refresh the data and generate new reports to support continuous auditing.
• Develops new trainings and conducts existing trainings on a regular basis to encourage and facilitate widespread use of analytics within the audit team.
• Demonstrates ability to understand complex and diverse technology infrastructure and identify sources and tools needed to deliver analysis and reports.
• Performs data validation to ensure the completeness and accuracy of the data extracted, and maintain the integrity of the extracted data if it is stored on IA’s shared drive.
• Performs internal audits as part of a team.
• Conducts interviews and inquiries with auditees to understand business processes, technology and data to support audit scope and objectives.
• Provides expertise in data analytics for audit and risk management.
• In the planning phase of an audit, develops analysis to provide useful data insights (i.e. trends, patterns, outliers) to support the development of the scope and objectives and to identify risks and control weaknesses.
• In the execution phase, develops complex data analysis with the support of DA manager. Also, provides continual guidance to the staff/senior auditors (i.e. understand the data, perform 100% population testing and/or perform robust statistical sampling).
• Holds discussions with the audit manager and DA manager to brainstorm on the complex analysis, develop the logic and script/code, discuss limitations and any potential issues.
• Provides quality service to stakeholders, which includes obtaining and demonstrating a strong understanding of the business process and the associated data.
• Communicates effectively with the audit team at the audit, department and leadership level to present test results and potential findings
• Serves as the resident expert and liaison to all others serving in DA function under DA manager supervision
• Maintains knowledge of best practices by participating in educational opportunities, reading professional publications, performing benchmarking, maintaining networks and participating in professional organizations.
• Collaborates with various DA teams (internal) to ensure integrity of data.
• Assists in the execution of special projects, critical process reviews, and investigations as necessary.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
• Undergraduate or Graduate degree in a related field or the equivalent combination of training and experience
• 1+ years of hands on experience in performing analysis on large data sets (including data gathering and profiling, data mining, test data creation, data validation and visualization)
• Experience in financial services industry or student loan industry
• 1+ years of experience using one or more of the following Data Analytic tools (SAS, Python, Snowflake).
• 1+ years of hands-on experience in data extraction, data mining and manipulation techniques.
• Ability to understand complex and diverse technology infrastructure as it relates to data flows and business processes
• Effective communication, leadership and time management skills with the ability to act autonomously while being a team player
• Strong planning and organizational skills
• Proven analytical and problem-solving skills with attention to details
• Ability to act independently and be self-motivated
Preferred Education, Skills And Experience
• Relevant certification (e.g., CPA, CISA, CIA or any programming certification).
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations Show more details...
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