Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at Rock Content
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Product & Engineering
Rock Content is looking for an amazing Product Manager who will lead the Product under her/his responsibility, delivering the company Vision through product development. As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
To excel in this role, he/she
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Product & Engineering
Rock Content is looking for an amazing Product Manager who will lead the Product under her/his responsibility, delivering the company Vision through product development. As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
To excel in this role, he/she will be the go-to person inside of the company to think about new directions to the product.
Your Impact:
• Vision and Strategy. Internalize founder-level vision for the company and turn that vision into an actionable strategy. They have the keenest line of sight into the series of products/features that need to be built to achieve the founder’s vision. And once they have the vision and strategy clearly understood and explained to their team, they can enforce great execution against the vision and strategy.
• Owner of the team's roadmap. Develops a confident point of view from roadmap inputs and other insights. Has an equal voice on discussions about strategy with the GPM or Director of Product, making sure the roadmap reflects the decisions made.
• Align expectations with stakeholders about deliverables and deadlines. Co-creates strategy with these stakeholders. Negotiation with internal and external customers to align expectations and gather feedback about the Rock Product.
• Not only knows the explicit customer requests and has intimate knowledge of the customer’s needs, but can introduce new products or features that exceed the customer’s expectations and innovates on the customer’s behalf.
• Responsible for shaping product area strategy with close support from a manager. Performs strategic activities following the organization's strategic alignment and helps design processes that allow the product to achieve the Organization's objectives; It contributes its knowledge and experience to strategic planning, with autonomy in decisions. Can create/clarify strategy within specific areas with guidance.
• High-level understanding of how all of the company software work with one another
• The Senior PMs are those that everyone else in the room looks to when making a hard decision and they typically make the best tradeoff decisions given the circumstances.
• Guide the design team so that they can solve the right problem in the product well.
• A deeper understanding of specific software components. Negotiation with the engineering team to align the necessary effort in developing the Product. Reference for the team in relation to the strategy and build of the roadmap.
• Be truth-seeking and data-informed. Collect whatever data is necessary to inform product direction by soliciting and embracing critical feedback from clients, users, and partner teams. Negotiate priorities based on facts and data.
What we're looking for:
• Proven track record of : (a) developing a new product from scratch, (b) considerably growing the user/customer base of an existing product, and/or (c) refactoring and modernizing a legacy product.
• Strong communication in English, both speaking and written skills.
• Proven experience in working with cross-functional teams of Frontend and Backend developers, scrum masters, QA specialists and designers, as well as Strategic vision of business. You have defined product vision and strategy for your domain and communicate the rationale behind the product decisions to the engineering team and stakeholders
• Deep understanding of the market in which the product is marketed, as well as manage complex analyses about product behavior and market.
• Organization to keep track of all projects and plans for the Product;
• Past experience in sprint prioritization, writing user stories, and maintaining the backlog, also proven experience in agile development methodologies and customer-oriented principles
• You have know-how in a wide digital product development toolset, combining techniques for product discovery, product delivery, and product optimization, as well as frameworks like Jobs To Be Done, Design Thinking, Lean Startup, and Agile.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parental benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Meal Voucher
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Product & Engineering
Rock Content is looking for an amazing Product Manager who will lead the Product under her/his responsibility, delivering the company Vision through product development. As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
To excel in this role, he/she will be the go-to person inside of the company to think about new directions to the product.
Your Impact:
• Vision and Strategy. Internalize founder-level vision for the company and turn that vision into an actionable strategy. They have the keenest line of sight into the series of products/features that need to be built to achieve the founder’s vision. And once they have the vision and strategy clearly understood and explained to their team, they can enforce great execution against the vision and strategy.
• Owner of the team's roadmap. Develops a confident point of view from roadmap inputs and other insights. Has an equal voice on discussions about strategy with the GPM or Director of Product, making sure the roadmap reflects the decisions made.
• Align expectations with stakeholders about deliverables and deadlines. Co-creates strategy with these stakeholders. Negotiation with internal and external customers to align expectations and gather feedback about the Rock Product.
• Not only knows the explicit customer requests and has intimate knowledge of the customer’s needs, but can introduce new products or features that exceed the customer’s expectations and innovates on the customer’s behalf.
• Responsible for shaping product area strategy with close support from a manager. Performs strategic activities following the organization's strategic alignment and helps design processes that allow the product to achieve the Organization's objectives; It contributes its knowledge and experience to strategic planning, with autonomy in decisions. Can create/clarify strategy within specific areas with guidance.
• High-level understanding of how all of the company software work with one another
• The Senior PMs are those that everyone else in the room looks to when making a hard decision and they typically make the best tradeoff decisions given the circumstances.
• Guide the design team so that they can solve the right problem in the product well.
• A deeper understanding of specific software components. Negotiation with the engineering team to align the necessary effort in developing the Product. Reference for the team in relation to the strategy and build of the roadmap.
• Be truth-seeking and data-informed. Collect whatever data is necessary to inform product direction by soliciting and embracing critical feedback from clients, users, and partner teams. Negotiate priorities based on facts and data.
What we're looking for:
• Proven track record of : (a) developing a new product from scratch, (b) considerably growing the user/customer base of an existing product, and/or (c) refactoring and modernizing a legacy product.
• Strong communication in English, both speaking and written skills.
• Proven experience in working with cross-functional teams of Frontend and Backend developers, scrum masters, QA specialists and designers, as well as Strategic vision of business. You have defined product vision and strategy for your domain and communicate the rationale behind the product decisions to the engineering team and stakeholders
• Deep understanding of the market in which the product is marketed, as well as manage complex analyses about product behavior and market.
• Organization to keep track of all projects and plans for the Product;
• Past experience in sprint prioritization, writing user stories, and maintaining the backlog, also proven experience in agile development methodologies and customer-oriented principles
• You have know-how in a wide digital product development toolset, combining techniques for product discovery, product delivery, and product optimization, as well as frameworks like Jobs To Be Done, Design Thinking, Lean Startup, and Agile.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parental benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Meal Voucher
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
Since the acquisition of ScribbleLive in 2019, Rock Content has been expanding its operations in the North American market. We continue to grow at a fast pace and recently acquired WriterAccess, a leading talent marketplace with nearly 2,000 clients and more than 500 partner agencies.
We
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
Since the acquisition of ScribbleLive in 2019, Rock Content has been expanding its operations in the North American market. We continue to grow at a fast pace and recently acquired WriterAccess, a leading talent marketplace with nearly 2,000 clients and more than 500 partner agencies.
We are looking for an exceptional digital marketer inside the Marketing Growth team. You will be responsible for generating leads and MQLs from the North American market, helping us to grow demand and brand awareness to keep this successful trajectory.
To excel in this role, you will combine your technical expertise in digital marketing with strong analytical skills. You will be requested to manage a variety of projects, maintain a high standard of quality, be data-oriented when making decisions, and develop creative solutions to address each challenge.
Your Impact:
• Lead our paid media campaigns, managing our relationship with the agency responsible for this strategy;
• Create briefings for new lead generation content and initiatives;
• Define plans for content syndication with the goal of generating leads and MQLs;
• Communicate with strategic partners, guarantee the execution and promotion of co-marketing initiatives;
• Create landing pages, emails, and workflows on Hubspot using existing templates;
• Conduct A/B tests in landing pages, emails, ad campaigns, etc.;
• Create and present strategic reports to show results and findings;
• Collaborate with other teams, such as Sales, Customer Success, and Product Marketing, to have a thorough understanding of Rock Content's customers, products and sales funnel;
What we are looking for:
• Fluent written and spoken English (you will target the North American market) - being a native English speaker is a plus.
• Bachelor's degree in Marketing, Communication, Engineering, Business Administration or a related field;
• Knowledge of Inbound Marketing, Email Marketing, Marketing Automation, Paid Media, Copywriting, and Conversion Rate Optimization;
• Proven experience in delivering digital marketing campaigns and/or in managing projects;
• Analytical mindset;
• Knowledge of digital marketing tools (obtained through practical experience) such as Google Analytics, Hello Bar, Google Ads, SEMRush, HubSpot, and others.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
Since the acquisition of ScribbleLive in 2019, Rock Content has been expanding its operations in the North American market. We continue to grow at a fast pace and recently acquired WriterAccess, a leading talent marketplace with nearly 2,000 clients and more than 500 partner agencies.
We are looking for an exceptional digital marketer inside the Marketing Growth team. You will be responsible for generating leads and MQLs from the North American market, helping us to grow demand and brand awareness to keep this successful trajectory.
To excel in this role, you will combine your technical expertise in digital marketing with strong analytical skills. You will be requested to manage a variety of projects, maintain a high standard of quality, be data-oriented when making decisions, and develop creative solutions to address each challenge.
Your Impact:
• Lead our paid media campaigns, managing our relationship with the agency responsible for this strategy;
• Create briefings for new lead generation content and initiatives;
• Define plans for content syndication with the goal of generating leads and MQLs;
• Communicate with strategic partners, guarantee the execution and promotion of co-marketing initiatives;
• Create landing pages, emails, and workflows on Hubspot using existing templates;
• Conduct A/B tests in landing pages, emails, ad campaigns, etc.;
• Create and present strategic reports to show results and findings;
• Collaborate with other teams, such as Sales, Customer Success, and Product Marketing, to have a thorough understanding of Rock Content's customers, products and sales funnel;
What we are looking for:
• Fluent written and spoken English (you will target the North American market) - being a native English speaker is a plus.
• Bachelor's degree in Marketing, Communication, Engineering, Business Administration or a related field;
• Knowledge of Inbound Marketing, Email Marketing, Marketing Automation, Paid Media, Copywriting, and Conversion Rate Optimization;
• Proven experience in delivering digital marketing campaigns and/or in managing projects;
• Analytical mindset;
• Knowledge of digital marketing tools (obtained through practical experience) such as Google Analytics, Hello Bar, Google Ads, SEMRush, HubSpot, and others.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: Canada
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located in Brazil, Mexico, Canada, or the United States.
We are looking for a Customer Success Team Lead to lead both Solutions and Named account CS teams from US&CA. As a CS Team Lead you will have Customer Success Managers from different segments (Solutions and Named accounts) reporting directly to you. This position requires
Location: Canada
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located in Brazil, Mexico, Canada, or the United States.
We are looking for a Customer Success Team Lead to lead both Solutions and Named account CS teams from US&CA. As a CS Team Lead you will have Customer Success Managers from different segments (Solutions and Named accounts) reporting directly to you. This position requires a strong set of skills related to problem-solving, communication, and coaching to provide support to the team in different situations related to retention and expansion objectives.
Your impact:
• Track and be a part of day-to-day Customer Success operations, supporting and coaching the team and resolving disputes and obstacles where needed;
• Hold accountability over customer retention, renewals, and expansions for the teams in question, supporting leadership in driving predictability into our results;
• Provide frequent reports and analyses on the team’s results, informing leadership of our current and forecasted state in key metrics for the business (ARR and NRR) and of risks and opportunities identified;
• Support on plan building, execute and report on action plans that seek to improve our performance in key metrics, in compliance both with our customer experience standards and company goals;
• Constant feedback for direct leadership with a focus on improving mechanisms to mitigate churn and identify cross-sell and upsell opportunities, securing that the team is using them appropriately in their routines;
• Support hiring, building, and developing a team of CSMs committed to providing a world-class experience to both our customers and Rockers;
• Evaluate the performance of direct reports, through direct, candid feedback, providing them with constant coaching and support in creating and monitoring goal achievement, proposing preventive and corrective actions when needed.
What we are looking for:
• Proven track record of 1+ years of leading
• Customer Success and customer-facing teams in a fast-paced, high-growth SaaS company
• Strong understanding of client management and relationship best practices with Enterprise businesses
• Managerial experience with solid leadership skills, combined with proficient abilities in problem-solving, communication, and process building
• Experience in owning and reporting over key SaaS metrics of a Customer Success operation
• Cultural intelligence to manage a multicultural and highly diverse team
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located in Brazil, Mexico, Canada, or the United States.
We are looking for a Customer Success Team Lead to lead both Solutions and Named account CS teams from US&CA. As a CS Team Lead you will have Customer Success Managers from different segments (Solutions and Named accounts) reporting directly to you. This position requires a strong set of skills related to problem-solving, communication, and coaching to provide support to the team in different situations related to retention and expansion objectives.
Your impact:
• Track and be a part of day-to-day Customer Success operations, supporting and coaching the team and resolving disputes and obstacles where needed;
• Hold accountability over customer retention, renewals, and expansions for the teams in question, supporting leadership in driving predictability into our results;
• Provide frequent reports and analyses on the team’s results, informing leadership of our current and forecasted state in key metrics for the business (ARR and NRR) and of risks and opportunities identified;
• Support on plan building, execute and report on action plans that seek to improve our performance in key metrics, in compliance both with our customer experience standards and company goals;
• Constant feedback for direct leadership with a focus on improving mechanisms to mitigate churn and identify cross-sell and upsell opportunities, securing that the team is using them appropriately in their routines;
• Support hiring, building, and developing a team of CSMs committed to providing a world-class experience to both our customers and Rockers;
• Evaluate the performance of direct reports, through direct, candid feedback, providing them with constant coaching and support in creating and monitoring goal achievement, proposing preventive and corrective actions when needed.
What we are looking for:
• Proven track record of 1+ years of leading
• Customer Success and customer-facing teams in a fast-paced, high-growth SaaS company
• Strong understanding of client management and relationship best practices with Enterprise businesses
• Managerial experience with solid leadership skills, combined with proficient abilities in problem-solving, communication, and process building
• Experience in owning and reporting over key SaaS metrics of a Customer Success operation
• Cultural intelligence to manage a multicultural and highly diverse team
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: Belo Horizonte
Employment Type: Full-time / Remote...
Team: Customer Success
The Customer Development Representative acts to gather as much information as necessary to enhance Rock’s business intelligence about its customers and those industries that they are part of, bringing insights and getting updated about trends.
Your Impact:
• Partner and work across the account management team;
• Work closely with the Account Manager team
Location: Belo Horizonte
Employment Type: Full-time / Remote...
Team: Customer Success
The Customer Development Representative acts to gather as much information as necessary to enhance Rock’s business intelligence about its customers and those industries that they are part of, bringing insights and getting updated about trends.
Your Impact:
• Partner and work across the account management team;
• Work closely with the Account Manager team to develop the first versions of account intelligence, relationship maps, and use case opportunities;
• Constantly run research and raise information on media, financial and sectoral reports that will be consolidated under validation into business intelligence about customers, competitors, and industries and their business issues and challenges;
• Map out the customer’s executive and top-level structure and build the preliminary version of the power map/account map of the organization;
• Is able to connect with the customer's stakeholders and establish the approach necessary to get an appointment to the AM;
• Is able to combine this knowledge with the customer's business issues in order to create insights and/or identify business opportunities that need to be confirmed by other experienced team members;
• Is able to sketch out custom messages combining data and insights gathered on internal and external sources to capture the customer stakeholder attention;
• Can assist with the organization of our CRM tool Hubspot and other internal processes to manage properly the contacts and to set up the email marketing campaigns.
What we're looking for:
• Ongoing or completed Bachelor's degree;
• Previous sales experience with lead qualification, connection, consultative sales process or similar;
• Fluent English skills;
• Analytical profile able to analyze data and translate it into insights;
• Content Marketing certification by Rock University and Inbound Sales certification by Hubspot.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Unlimited paid time off
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community and Rockers
• * Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Customer Success
The Customer Development Representative acts to gather as much information as necessary to enhance Rock’s business intelligence about its customers and those industries that they are part of, bringing insights and getting updated about trends.
Your Impact:
• Partner and work across the account management team;
• Work closely with the Account Manager team to develop the first versions of account intelligence, relationship maps, and use case opportunities;
• Constantly run research and raise information on media, financial and sectoral reports that will be consolidated under validation into business intelligence about customers, competitors, and industries and their business issues and challenges;
• Map out the customer’s executive and top-level structure and build the preliminary version of the power map/account map of the organization;
• Is able to connect with the customer's stakeholders and establish the approach necessary to get an appointment to the AM;
• Is able to combine this knowledge with the customer's business issues in order to create insights and/or identify business opportunities that need to be confirmed by other experienced team members;
• Is able to sketch out custom messages combining data and insights gathered on internal and external sources to capture the customer stakeholder attention;
• Can assist with the organization of our CRM tool Hubspot and other internal processes to manage properly the contacts and to set up the email marketing campaigns.
What we're looking for:
• Ongoing or completed Bachelor's degree;
• Previous sales experience with lead qualification, connection, consultative sales process or similar;
• Fluent English skills;
• Analytical profile able to analyze data and translate it into insights;
• Content Marketing certification by Rock University and Inbound Sales certification by Hubspot.
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Unlimited paid time off
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community and Rockers
• * Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services.
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services. This role will embody the “Voice of the Customer” internally and be an advocate for our customers, to support a customer-centric mindset and culture at Rock, globally. This role is a key driver in developing and maintaining marketing initiatives that deepen Rock adoption within our customer base, to both retain and expand revenues with Rock customers.
Your Impact:
• Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;
• Assist internal and external clients in order to retain and expand customer relations;
• Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
• Create strategic plans for our customers based on data aiming to enhance results;
• Formulate inbound reports and metrics;
What we're looking for:
• Bachelor’s degree in Communication, Administration, or related fields;
• Fluent Spanish
• Advanced English;
• Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;
• Strong willingness to learn
• Enthusiasm to educate and mentor customers;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental InsuranceBeing part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services. This role will embody the “Voice of the Customer” internally and be an advocate for our customers, to support a customer-centric mindset and culture at Rock, globally. This role is a key driver in developing and maintaining marketing initiatives that deepen Rock adoption within our customer base, to both retain and expand revenues with Rock customers.
Your Impact:
• Assist in the creation and maintenance of Rock’s global customer journey, customer lifecycles, and ideal customer profiles;
• Assist internal and external clients in order to retain and expand customer relations;
• Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
• Create strategic plans for our customers based on data aiming to enhance results;
• Formulate inbound reports and metrics;
What we're looking for:
• Bachelor’s degree in Communication, Administration, or related fields;
• Fluent Spanish
• Advanced English;
• Experience with customer service; Knowledge of Digital Marketing, Content Marketing, and Inbound Marketing;
• Strong willingness to learn
• Enthusiasm to educate and mentor customers;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental InsuranceBeing part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: Belo Horizonte
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.
In this united team, we talk lightly and informally,
Location: Belo Horizonte
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.
In this united team, we talk lightly and informally, focusing on accountability with our global customers. We are proactive, efficient, and attentive to detail.
As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Provide platform support and customer service to Rock Content’s customer user base.
• Support users in-platform as a live chat support agent and via email ticket support requests.
• Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
• Demonstrate a high level of product knowledge and skillfully answer product-related questions while engaging learners with varying skill levels.
What we are looking for:
• Fluent English;
• Bachelors degree;
• Customer service experience;
• Positive, enthusiastic, and motivated personality committed to providing exceptional customer support
• Technical aptitude with a passion to learn
• Comfort with office software including Google products (Docs, search) and Excel
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Customer Success
This is a remote position, you can be located anywhere in Brazil.
As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.
In this united team, we talk lightly and informally, focusing on accountability with our global customers. We are proactive, efficient, and attentive to detail.
As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Provide platform support and customer service to Rock Content’s customer user base.
• Support users in-platform as a live chat support agent and via email ticket support requests.
• Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
• Demonstrate a high level of product knowledge and skillfully answer product-related questions while engaging learners with varying skill levels.
What we are looking for:
• Fluent English;
• Bachelors degree;
• Customer service experience;
• Positive, enthusiastic, and motivated personality committed to providing exceptional customer support
• Technical aptitude with a passion to learn
• Comfort with office software including Google products (Docs, search) and Excel
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
We are looking for an experienced SEO Analyst to support the Marketing Team in developing SEO, International SEO, and Content strategies, while helping us bring and share knowledge to grow our 7 million global blog traffic in Portuguese, English, and Spanish.
As a company that breathes
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
We are looking for an experienced SEO Analyst to support the Marketing Team in developing SEO, International SEO, and Content strategies, while helping us bring and share knowledge to grow our 7 million global blog traffic in Portuguese, English, and Spanish.
As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Build, organize and maintain SEO and content marketing strategies for blog
• Work in a daily basis with SEMrush, Google Analytics, Search Console and general content tools such as WordPress, and generate recurrent reports based in data for decision-making.
• Continuously map and document market trends, studies, research, and benchmarking to discover new opportunities and insights that will help us improve our International SEO strategies and content generation in different languages.
• Constantly work, give support and constructive feedback to the blog and marketing freelancer network.
• Give support to content creation, content distribution, newsletter, social media, copywriting, editorials and more, regarding always SEO best practices;
What we're looking for:
• Native/ Fluent Spanish
• Advanced English skills
• Experience in SEO strategies and content execution
• Ability to think strategically while also operating tactically;
• Enhanced by analytical, data-driven, and process-oriented mindsetHighly collaborative, confident, organized, and self-motivated;
• Cultural intelligence to interact with a multicultural and highly diverse team
• Bachelor’s degree in Advertising, Journalism, Communications, or a related field
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Marketing & Growth
This is a remote position, you can be located anywhere in Brazil.
We are looking for an experienced SEO Analyst to support the Marketing Team in developing SEO, International SEO, and Content strategies, while helping us bring and share knowledge to grow our 7 million global blog traffic in Portuguese, English, and Spanish.
As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Build, organize and maintain SEO and content marketing strategies for blog
• Work in a daily basis with SEMrush, Google Analytics, Search Console and general content tools such as WordPress, and generate recurrent reports based in data for decision-making.
• Continuously map and document market trends, studies, research, and benchmarking to discover new opportunities and insights that will help us improve our International SEO strategies and content generation in different languages.
• Constantly work, give support and constructive feedback to the blog and marketing freelancer network.
• Give support to content creation, content distribution, newsletter, social media, copywriting, editorials and more, regarding always SEO best practices;
What we're looking for:
• Native/ Fluent Spanish
• Advanced English skills
• Experience in SEO strategies and content execution
• Ability to think strategically while also operating tactically;
• Enhanced by analytical, data-driven, and process-oriented mindsetHighly collaborative, confident, organized, and self-motivated;
• Cultural intelligence to interact with a multicultural and highly diverse team
• Bachelor’s degree in Advertising, Journalism, Communications, or a related field
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Product & Engineering
This is a remote position, you can be located anywhere in Brazil.
ALL JOBS AT ROCK CONTENT'S PRIORITY IS HIRING PEOPLE WITH DISABILITIES (IWD)
Rock Content is looking for an exceptional QA Analyst who will be responsible for building test automation frameworks to apply to our applications. We are looking for someone that can help us ensuring that
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Product & Engineering
This is a remote position, you can be located anywhere in Brazil.
ALL JOBS AT ROCK CONTENT'S PRIORITY IS HIRING PEOPLE WITH DISABILITIES (IWD)
Rock Content is looking for an exceptional QA Analyst who will be responsible for building test automation frameworks to apply to our applications. We are looking for someone that can help us ensuring that all of our deliveries meet a high standard of quality. As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Build Test Automation Frameworks for applications built in multi-languages;
• Create test indicators and implement them;
• Ensure that all deliverables meet quality objectives;
• Build an effective and detailed suite of test cases that ensure maximum test coverage;
• Diagnose, track, and clearly document defects found;
• Work together with engineers, and product owners to identify risks, understand how new features should be tested, and then engage them in contributing automated tests;
• Act as a QA ambassador.
What we're looking for:
• Experience in QA automation and building and maintaining test automation frameworks;
• Experience in developing Test Automation;
• Experience in testing Restful APIs and working in microservices architecture;
• Excellent knowledge of how web applications work including usability, accessibility, and security;
• Familiarity with test runners, webdrivers, frameworks and tools like Cypress, BrowserStack, Selenium, and Jest;
• Familiarity with CI/CD tools like Jenkins and CircleCI;
• Strong problem-solving skills with a creative approach;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Product & Engineering
This is a remote position, you can be located anywhere in Brazil.
ALL JOBS AT ROCK CONTENT'S PRIORITY IS HIRING PEOPLE WITH DISABILITIES (IWD)
Rock Content is looking for an exceptional QA Analyst who will be responsible for building test automation frameworks to apply to our applications. We are looking for someone that can help us ensuring that all of our deliveries meet a high standard of quality. As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Build Test Automation Frameworks for applications built in multi-languages;
• Create test indicators and implement them;
• Ensure that all deliverables meet quality objectives;
• Build an effective and detailed suite of test cases that ensure maximum test coverage;
• Diagnose, track, and clearly document defects found;
• Work together with engineers, and product owners to identify risks, understand how new features should be tested, and then engage them in contributing automated tests;
• Act as a QA ambassador.
What we're looking for:
• Experience in QA automation and building and maintaining test automation frameworks;
• Experience in developing Test Automation;
• Experience in testing Restful APIs and working in microservices architecture;
• Excellent knowledge of how web applications work including usability, accessibility, and security;
• Familiarity with test runners, webdrivers, frameworks and tools like Cypress, BrowserStack, Selenium, and Jest;
• Familiarity with CI/CD tools like Jenkins and CircleCI;
• Strong problem-solving skills with a creative approach;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Professional Services
This is a remote position, you can be located anywhere in Brazil.
The Solutions Development Analyst will play an important role in revenue expansion at Rock by supporting the Sales and CS organizations in the expansion of revenue based on the technical knowledge of Rock Content offers and the main challenges of prospects and customers of Rock Content,
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Professional Services
This is a remote position, you can be located anywhere in Brazil.
The Solutions Development Analyst will play an important role in revenue expansion at Rock by supporting the Sales and CS organizations in the expansion of revenue based on the technical knowledge of Rock Content offers and the main challenges of prospects and customers of Rock Content, and translate them into technical proposals with complete solutions, involving SaaS, Professional Services, and Marketplace, aiming to deliver the expected results through the products and company services.
This professional will combine technical aptitude, exceptional communication skills, digital marketing background, and creative problem solving to lead the technical discussion with our key prospects and customers.
Your Impact:
• Support Sales and CS teams in identifying commercial opportunities for Rock Content products and services from the pain of high-value prospects and customers.
• Build technical proposals regarding customized projects that demand a brand new or personalized scope in accordance with our teams and marketplace capabilities.
• Be able to engage and articulate product positioning for commercial and technical users in competitive scenarios.
• Entering calls with Sales Reps, AM’s and CSM's for technical demos of platforms, or for strategic indication of the best marketing approach according to the scenario and best practices for the client.
• Reinforce that the messages sent from the product/operation teams pass along accurately to the CS/Sales Organizations.
• Helps in the preparation of more generalistic presentations of proposals that require technical knowledge of digital marketing, our products, and services.
What we are looking for:
• Digital Marketing experiences.
• Passion to serve both internal and external customers, with demonstrated success in pre-sales, expansion sales, or consultative customer-facing roles.
• Excellent written and oral communication and presentation skills.
• Strong team player and a self-starter who thrives in a fast-paced startup environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines.
• A passion for winning deals.
• Native/Fluent English.
• Strong working knowledge of Google Suite (Docs, Presentations, Sheets).
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Professional Services
This is a remote position, you can be located anywhere in Brazil.
The Solutions Development Analyst will play an important role in revenue expansion at Rock by supporting the Sales and CS organizations in the expansion of revenue based on the technical knowledge of Rock Content offers and the main challenges of prospects and customers of Rock Content, and translate them into technical proposals with complete solutions, involving SaaS, Professional Services, and Marketplace, aiming to deliver the expected results through the products and company services.
This professional will combine technical aptitude, exceptional communication skills, digital marketing background, and creative problem solving to lead the technical discussion with our key prospects and customers.
Your Impact:
• Support Sales and CS teams in identifying commercial opportunities for Rock Content products and services from the pain of high-value prospects and customers.
• Build technical proposals regarding customized projects that demand a brand new or personalized scope in accordance with our teams and marketplace capabilities.
• Be able to engage and articulate product positioning for commercial and technical users in competitive scenarios.
• Entering calls with Sales Reps, AM’s and CSM's for technical demos of platforms, or for strategic indication of the best marketing approach according to the scenario and best practices for the client.
• Reinforce that the messages sent from the product/operation teams pass along accurately to the CS/Sales Organizations.
• Helps in the preparation of more generalistic presentations of proposals that require technical knowledge of digital marketing, our products, and services.
What we are looking for:
• Digital Marketing experiences.
• Passion to serve both internal and external customers, with demonstrated success in pre-sales, expansion sales, or consultative customer-facing roles.
• Excellent written and oral communication and presentation skills.
• Strong team player and a self-starter who thrives in a fast-paced startup environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines.
• A passion for winning deals.
• Native/Fluent English.
• Strong working knowledge of Google Suite (Docs, Presentations, Sheets).
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community, and Rockers
• Other benefits may be available according to your location Show more details...
via Powderkeg
schedule_type: Full-time
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Finance
Rock Content is looking for an exceptional Revenue Data Analyst who will ensure successful delivery of data analyses for functional teams within the business, such as marketing, sales, finance, and customer success. This involves analyzing data within all of our systems.As a company that breathes diversity, for all positions, we encourage candidates of all regions,
Location: São Paulo, São Paulo
Employment Type: Full-time / Remote...
Team: Finance
Rock Content is looking for an exceptional Revenue Data Analyst who will ensure successful delivery of data analyses for functional teams within the business, such as marketing, sales, finance, and customer success. This involves analyzing data within all of our systems.As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Updating standard reports delivered weekly to the go-to-market teams
• Receiving and delivering custom data analysis requests from functional teams within the business
• Assisting the data team in understanding the business knowledge required to accurately create reports and tables within our data lake
• Ability to run reports within Hubspot and understand the properties required to deliver data analysis
• Responsible for creating dashboard using SQL in Metabase for the go to market teams
• Responsible for providing insight into data needs for the entire Business Ops team
What we're looking for:
• Experience working with a CRM, preferably Hubspot
• Experience with Excel and Google Sheets
• Knowledge of SQL required, advanced knowledge preferred
• Ability to build relationships with multiple internal clients and stakeholders, from interns to C-level;
• Advanced English, both writing and communication skills;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community and Rockers
• Other benefits may be available according to your location Show more details...
Employment Type: Full-time / Remote...
Team: Finance
Rock Content is looking for an exceptional Revenue Data Analyst who will ensure successful delivery of data analyses for functional teams within the business, such as marketing, sales, finance, and customer success. This involves analyzing data within all of our systems.As a company that breathes diversity, for all positions, we encourage candidates of all regions, genders, races, beliefs, and sexual orientations.
Your Impact:
• Updating standard reports delivered weekly to the go-to-market teams
• Receiving and delivering custom data analysis requests from functional teams within the business
• Assisting the data team in understanding the business knowledge required to accurately create reports and tables within our data lake
• Ability to run reports within Hubspot and understand the properties required to deliver data analysis
• Responsible for creating dashboard using SQL in Metabase for the go to market teams
• Responsible for providing insight into data needs for the entire Business Ops team
What we're looking for:
• Experience working with a CRM, preferably Hubspot
• Experience with Excel and Google Sheets
• Knowledge of SQL required, advanced knowledge preferred
• Ability to build relationships with multiple internal clients and stakeholders, from interns to C-level;
• Advanced English, both writing and communication skills;
What we offer:
• Rock University - free access to our marketing courses
• Ongoing workshops and webinars on marketing topics
• Flexible hours
• Work from home allowance
• Parents benefits
• Volunteer paid time off
• Birthday and work anniversary days off
• Health insurance
• Dental Insurance
• Being part of a dynamic, talented team distributed around the world
• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
• Being empowered to make decisions to improve customer satisfaction
• Continuous growth opportunities for our customers, talent community and Rockers
• Other benefits may be available according to your location Show more details...
Norton safe Web