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via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
As a CS Senior Program Manager at Remitly, you will be responsible for customer and business outcomes across our customer success disbursement operations. You’re passionate about building great customer experiences and solving complex problems by creating workflows that improve resolution for our customer service teams. You have previous experience in Customer Service or Operations leadership, and have a... background in data or business analytics. You will report to the Principal Program Manager, Money Movement Operations.
You Will:
• Develop and implement a disbursement operations framework for customer service teams.
• Improve compliance related workflows with our disbursement partners.
• Optimize user error and transfer updates workflows for customer service associates.
• Improve resolution rates of disbursement issues in our customer service teams through waste reduction.
• Analyze opportunities for improvement in our partner network, encompassing both operational and product friction experienced by customers
• Develop a feedback loop between our customers, customer service teams, and the product/program teams to surface latest issues.
• Maintain processes and policies for all disbursement-related issues that affect customer experience
• Report on metrics to measure program success.
• Identify and improve the success rate of Customer Self-Help content in partnership with our Digital Support Team.
You Have:
• 5+ years of experience in program management or operations leadership.
• Experience leading end-to-end program delivery across large teams.
• Ability to tailor data analysis to explain trends and patterns.
• Experience working with product teams to influence project-level decisions and roadmap prioritization.
• Passionate about customer experience and willing to sweat the details and dive in to solve customer pain points
• Experience communicating across different teams and leading change with stakeholders and senior leaders
• Strong alignment to our mission and values
Our Benefits
• flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $104,000-$130,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
As a CS Senior Program Manager at Remitly, you will be responsible for customer and business outcomes across our customer success disbursement operations. You’re passionate about building great customer experiences and solving complex problems by creating workflows that improve resolution for our customer service teams. You have previous experience in Customer Service or Operations leadership, and have a... background in data or business analytics. You will report to the Principal Program Manager, Money Movement Operations.
You Will:
• Develop and implement a disbursement operations framework for customer service teams.
• Improve compliance related workflows with our disbursement partners.
• Optimize user error and transfer updates workflows for customer service associates.
• Improve resolution rates of disbursement issues in our customer service teams through waste reduction.
• Analyze opportunities for improvement in our partner network, encompassing both operational and product friction experienced by customers
• Develop a feedback loop between our customers, customer service teams, and the product/program teams to surface latest issues.
• Maintain processes and policies for all disbursement-related issues that affect customer experience
• Report on metrics to measure program success.
• Identify and improve the success rate of Customer Self-Help content in partnership with our Digital Support Team.
You Have:
• 5+ years of experience in program management or operations leadership.
• Experience leading end-to-end program delivery across large teams.
• Ability to tailor data analysis to explain trends and patterns.
• Experience working with product teams to influence project-level decisions and roadmap prioritization.
• Passionate about customer experience and willing to sweat the details and dive in to solve customer pain points
• Experience communicating across different teams and leading change with stakeholders and senior leaders
• Strong alignment to our mission and values
Our Benefits
• flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $104,000-$130,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
The Product Analyst, Fraud will report to the Sr. Analytics Manager for Fraud on the Risk Analytics team. In this role, you will apply data science and analytics techniques to drive rapid, rational decision making within one of Remitly's highest leverage functions. You'll improve our ability to remove fraud risk from our platform via product solutions while streamlining the experience for good customers by... partnering with program and product managers, engineers, analysts, and designers.
You Will:
• Become an expert on Remitly's fraud data, product experiences, policies, and systems
• Build a unified understanding of how fraud data, customer experiences, and goals align
• Own metrics used to evaluate fraud system performance and customer friction
• Formulate hypotheses, design and evaluate product experiments
• Generate insights and help define longer term product strategies and roadmaps
• Execute on product strategy
You Have:
• 5+ years in a product analyst role or similar full-time, professional experience
• Bachelor's degree in mathematics, engineering, economics, or another quantitative field (or equivalent additional experience)
• Intermediate SQL Proficiency (Python, R, and modeling a bonus)
• Practical work experience with Bayesian or Frequentist experimentation
• Working knowledge of foundational statistical concepts and how they can be applied in real world situations
• Experience distilling business problems, developing hypotheses, building an analytical framework, carrying out an analysis, and writing a clear recommendation
• Strong data communication skills, including data visualization, technical writing, and business writing
• Experience finding creative solutions within the constraints of complex systems and policies
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $94,400-$118,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
The Product Analyst, Fraud will report to the Sr. Analytics Manager for Fraud on the Risk Analytics team. In this role, you will apply data science and analytics techniques to drive rapid, rational decision making within one of Remitly's highest leverage functions. You'll improve our ability to remove fraud risk from our platform via product solutions while streamlining the experience for good customers by... partnering with program and product managers, engineers, analysts, and designers.
You Will:
• Become an expert on Remitly's fraud data, product experiences, policies, and systems
• Build a unified understanding of how fraud data, customer experiences, and goals align
• Own metrics used to evaluate fraud system performance and customer friction
• Formulate hypotheses, design and evaluate product experiments
• Generate insights and help define longer term product strategies and roadmaps
• Execute on product strategy
You Have:
• 5+ years in a product analyst role or similar full-time, professional experience
• Bachelor's degree in mathematics, engineering, economics, or another quantitative field (or equivalent additional experience)
• Intermediate SQL Proficiency (Python, R, and modeling a bonus)
• Practical work experience with Bayesian or Frequentist experimentation
• Working knowledge of foundational statistical concepts and how they can be applied in real world situations
• Experience distilling business problems, developing hypotheses, building an analytical framework, carrying out an analysis, and writing a clear recommendation
• Strong data communication skills, including data visualization, technical writing, and business writing
• Experience finding creative solutions within the constraints of complex systems and policies
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $94,400-$118,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
Our Risk Program team is responsible for managing our Fraud, Identity and AML outcomes. Our objective is to leverage product configuration, analytics, policy, and processes to keep bad actors out of our system, while still providing exceptional customer experiences for our customers.
About the Role:
You will be the voice of the customer when creating rational Identity and Anti-money-laundering (AML) policies and... procedures. You will partner with product, compliance, legal, analytics, and operations to manage the system and drive change; expertly walking the thin line between eliminating bad actors from our system, and providing a world class customer experience.
You Will:
• Define AML program strategy, roadmap, and build a prioritization framework that captures relevant tradeoffs for the team while creating organizational alignment
• Partner with compliance to continuously improve Identity and AML and regulatory policy with the objective of balancing customer experience and a strong compliance system
• Eliminate bad actors from Remitly's system through a diverse set of levers, including; product configuration, rules management, operational procedures, and company policy
• Understand Remitly's risk program end to end, and use this knowledge to iterate on our risk systems and procedures
• Report to the Director of Risk Program
Qualifications:
• Bachelor's Degree or equivalent experience
• 5+ years of experience of program management within Fraud and AML risk.
• You're motivated by creating an outsized impact for our customers and business. You're excited to take on a variety of tasks to help your product and team be successful.
• Experience working with Machine learning teams and engineers
• You sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term implications.
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
• #LI-Remote
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $144,000–180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
Our Risk Program team is responsible for managing our Fraud, Identity and AML outcomes. Our objective is to leverage product configuration, analytics, policy, and processes to keep bad actors out of our system, while still providing exceptional customer experiences for our customers.
About the Role:
You will be the voice of the customer when creating rational Identity and Anti-money-laundering (AML) policies and... procedures. You will partner with product, compliance, legal, analytics, and operations to manage the system and drive change; expertly walking the thin line between eliminating bad actors from our system, and providing a world class customer experience.
You Will:
• Define AML program strategy, roadmap, and build a prioritization framework that captures relevant tradeoffs for the team while creating organizational alignment
• Partner with compliance to continuously improve Identity and AML and regulatory policy with the objective of balancing customer experience and a strong compliance system
• Eliminate bad actors from Remitly's system through a diverse set of levers, including; product configuration, rules management, operational procedures, and company policy
• Understand Remitly's risk program end to end, and use this knowledge to iterate on our risk systems and procedures
• Report to the Director of Risk Program
Qualifications:
• Bachelor's Degree or equivalent experience
• 5+ years of experience of program management within Fraud and AML risk.
• You're motivated by creating an outsized impact for our customers and business. You're excited to take on a variety of tasks to help your product and team be successful.
• Experience working with Machine learning teams and engineers
• You sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term implications.
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
• #LI-Remote
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $144,000–180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
posted_at: 19 days agoschedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard-earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
Do you love complex problems and having the opportunity to have high impact? Are you passionate about product planning and project management? Do you want choice in how you work (#LI-Hybrid)? Remitly Financial Products (stewards of Remitly’s financial data) oversee the end-to-end data pipeline, from collection through reporting. They oversee the ledger, accounting automation, and treasury systems for all of... Remitly. These are important parts of Remitly’s operations as these underlying systems fund all transactions and allow us to understand and control profitability, and scalably comply with money-sending regulations.
As the Principal Technical Program Manager for Financial Products, you will coordinate the integration of finance systems across the entire company. You will work with the business teams to understand their needs and coordinate the launch of a scaled, multi-product ledger system over multiple years, while many of the products it is being built to support, are in-flight. You will understand our Treasury, Accounting, and Reconciliation systems, and work with the most senior engineers at Remitly to facilitate design changes to our underlying data stores that eliminate manual effort and simplify our automation.
You will be responsible for project management for the entire Finance Products organization (schedule management, status reporting, intake, scope tracking, change management, dependencies, and risk management. You will also contribute to the evolution of centrally managed product planning and delivery frameworks.
If you are a project manager who is technical and excels in a startup like environment (but also looking to help mature and scale how we work), and where teamwork, delivery and customer-focused solutions are paramount, we are excited to work with you!
You Will:
• Coordinate the launch of a financial ledger system to support all of Remitly.
• Partner with Product Management, Engineering and other partners to define the direction for our vNext Finance Data Platform (across Seattle and Tel Aviv locations).
• Contribute to the evolution of scalable project management processes for all engineering teams at Remitly while also optimizing for the success of the Finance Product.
• Help transform Finance Product Engineering into the most trusted engineering organization in the company.
• Promote project management best practices and show leadership in this area.
• Grow junior Technical Program Managers.
• Report to the Director of Technical Program Management, with dotted line reporting to the Engineering Director of Finance Product.
You Have:
• A degree in Computer Science, Engineering or a related field or equivalent experience.
• 10+ years of technical project management experience including leading development of reliable, available and scalable distributed systems (preferably related to big-data or financial systems).
• Experience building great relationships with partners such as Product Managers, Analysts, Accountants or Data Scientists.
• Experience building complex technical roadmaps with many dependencies across multiple VP level organizations and then accomplishing those plans.
• Experience making difficult tradeoffs, balancing short and long-term priorities.
• Experience mentoring Technical Program Managers up to Senior levels.
Our Benefits
• Flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching.
• Company contributions to your HSA or FSA plan, if you choose one.
• Employee Stock Purchase Plan (ESPP) available for eligible employees.
• Continuing education and corridor travel benefits.
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $144,000 - $180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
Do you love complex problems and having the opportunity to have high impact? Are you passionate about product planning and project management? Do you want choice in how you work (#LI-Hybrid)? Remitly Financial Products (stewards of Remitly’s financial data) oversee the end-to-end data pipeline, from collection through reporting. They oversee the ledger, accounting automation, and treasury systems for all of... Remitly. These are important parts of Remitly’s operations as these underlying systems fund all transactions and allow us to understand and control profitability, and scalably comply with money-sending regulations.
As the Principal Technical Program Manager for Financial Products, you will coordinate the integration of finance systems across the entire company. You will work with the business teams to understand their needs and coordinate the launch of a scaled, multi-product ledger system over multiple years, while many of the products it is being built to support, are in-flight. You will understand our Treasury, Accounting, and Reconciliation systems, and work with the most senior engineers at Remitly to facilitate design changes to our underlying data stores that eliminate manual effort and simplify our automation.
You will be responsible for project management for the entire Finance Products organization (schedule management, status reporting, intake, scope tracking, change management, dependencies, and risk management. You will also contribute to the evolution of centrally managed product planning and delivery frameworks.
If you are a project manager who is technical and excels in a startup like environment (but also looking to help mature and scale how we work), and where teamwork, delivery and customer-focused solutions are paramount, we are excited to work with you!
You Will:
• Coordinate the launch of a financial ledger system to support all of Remitly.
• Partner with Product Management, Engineering and other partners to define the direction for our vNext Finance Data Platform (across Seattle and Tel Aviv locations).
• Contribute to the evolution of scalable project management processes for all engineering teams at Remitly while also optimizing for the success of the Finance Product.
• Help transform Finance Product Engineering into the most trusted engineering organization in the company.
• Promote project management best practices and show leadership in this area.
• Grow junior Technical Program Managers.
• Report to the Director of Technical Program Management, with dotted line reporting to the Engineering Director of Finance Product.
You Have:
• A degree in Computer Science, Engineering or a related field or equivalent experience.
• 10+ years of technical project management experience including leading development of reliable, available and scalable distributed systems (preferably related to big-data or financial systems).
• Experience building great relationships with partners such as Product Managers, Analysts, Accountants or Data Scientists.
• Experience building complex technical roadmaps with many dependencies across multiple VP level organizations and then accomplishing those plans.
• Experience making difficult tradeoffs, balancing short and long-term priorities.
• Experience mentoring Technical Program Managers up to Senior levels.
Our Benefits
• Flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching.
• Company contributions to your HSA or FSA plan, if you choose one.
• Employee Stock Purchase Plan (ESPP) available for eligible employees.
• Continuing education and corridor travel benefits.
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $144,000 - $180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
posted_at: 21 days agoschedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers globally with Remitly and our newly launched Passbook app to provide immigrants access to banking. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,300 employees across 9 offices who are growing their careers while having a positive impact on people globally. #LI-Remote
The Role:
We're searching for a Governance, Risk, and Compliance expert to join Remitly's Information Security team. As a member of Security, you will be an internal control champion who works across Remitly's distributed system landscape to educate around SOX and ensure maintenance of relevant IT general controls. You... will lead in guiding SOX control implementation, defining organizational remediation plans, and ensuring security policy adherence. You may be remote or local.
You will report to our GRC Manager and partner with our IT Internal Audit Manager.
You Will:
• Conduct risk assessments and advise around control design and process improvement opportunities for IT general controls and business process controls with IT dependencies.
• Coordinate audit activities, including interviews, testing of IT general controls, application-specific controls, and review of internal audit testing workpapers.
• Work with distributed technology teams to advise on security risk management and the creation/maintenance of documentation including policies and narratives.
• Partner with a squad of engineers to provide automation solutions and achieve a continuous state of SOX compliance.
• Review system implementations to assess potential SOX impact and ensure remediation of identified control deficiencies.
You Have:
• Bachelor's degree in information systems, computer science, business, finance or accounting
• 2+ years experience in IT audit or technical program management at public companies or Big 4
• A detailed understanding of the general computer control areas and COBIT, SOX, and COSO
• Experience evaluating security and controls for on-premise, homegrown, and SaaS systems
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $104,000-$130,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
The Role:
We're searching for a Governance, Risk, and Compliance expert to join Remitly's Information Security team. As a member of Security, you will be an internal control champion who works across Remitly's distributed system landscape to educate around SOX and ensure maintenance of relevant IT general controls. You... will lead in guiding SOX control implementation, defining organizational remediation plans, and ensuring security policy adherence. You may be remote or local.
You will report to our GRC Manager and partner with our IT Internal Audit Manager.
You Will:
• Conduct risk assessments and advise around control design and process improvement opportunities for IT general controls and business process controls with IT dependencies.
• Coordinate audit activities, including interviews, testing of IT general controls, application-specific controls, and review of internal audit testing workpapers.
• Work with distributed technology teams to advise on security risk management and the creation/maintenance of documentation including policies and narratives.
• Partner with a squad of engineers to provide automation solutions and achieve a continuous state of SOX compliance.
• Review system implementations to assess potential SOX impact and ensure remediation of identified control deficiencies.
You Have:
• Bachelor's degree in information systems, computer science, business, finance or accounting
• 2+ years experience in IT audit or technical program management at public companies or Big 4
• A detailed understanding of the general computer control areas and COBIT, SOX, and COSO
• Experience evaluating security and controls for on-premise, homegrown, and SaaS systems
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $104,000-$130,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
As the Director of Workforce Management in Customer Success, you will play a pivotal role in optimizing the efficiency and productivity of our customer success operations. Your primary responsibility will be to manage the workforce planning and scheduling processes, ensuring resources are allocated to support our customers. By leveraging data-driven insights and best practices, you will contribute to... enhancing our team's performance, reducing customer wait times, and driving customer success outcomes.
• Workforce Planning and Strategy:
• Develop and implement a comprehensive workforce management strategy aligned with customer success goals.
• Conduct demand forecasting and capacity planning to ensure appropriate staffing levels and improve resource allocation.
• Collaborate with teams to gather data, insights, and feedback for accurate workforce planning.
• Resource Allocation and Scheduling:
• Lead the development of workforce scheduling processes to ensure coverage and service levels.
• Monitor customer demand trends and adjust staffing levels and schedules to address any staffing allocation gaps due to inaccurate .
• Implement scheduling tools to refine processes and improve efficiency.
• Performance Analytics:
• Establish performance metrics and monitor workforce management performance against established targets.
• Conduct regular analysis of workforce data, identifying trends, gaps, and opportunities for improvement.
• Create comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
• Continuous Improvement:
• Stay up-to-date with industry trends and best practices in workforce management.
• Drive continuous improvement initiatives to enhance efficiency, and customer satisfaction.
• Collaborate with stakeholders to implement process enhancements and automation solutions.
• Team Leadership and Development:
• Provide leadership to the workforce management team, promoting a culture of accountability, collaboration, and new ideas.
• Coach and develop team members, ensuring their professional growth and skills enhancement.
• Foster a positive work environment that encourages teamwork and promotes a customer-centric approach.
You Have:
• Bachelor's degree in business administration, operations management, or a related field. Advanced degree.
• Experience (8+ years) in workforce management, capacity planning, or operations management in a customer success environment.
• Problem-solving skills and insights to drive decision-making.
• Proficiency in workforce management tools and software (e.g., workforce management systems, scheduling software, analytics tools).
• People management skills with experience building high-performing teams.
• Exceptional communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
• Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Solid product management mindset to develop and deploy workforce tools that improve our operations’ efficiency.
• Strong business acumen and a customer-centric mindset.
Our Benefits
• Flexible time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $160,000-$200,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
As the Director of Workforce Management in Customer Success, you will play a pivotal role in optimizing the efficiency and productivity of our customer success operations. Your primary responsibility will be to manage the workforce planning and scheduling processes, ensuring resources are allocated to support our customers. By leveraging data-driven insights and best practices, you will contribute to... enhancing our team's performance, reducing customer wait times, and driving customer success outcomes.
• Workforce Planning and Strategy:
• Develop and implement a comprehensive workforce management strategy aligned with customer success goals.
• Conduct demand forecasting and capacity planning to ensure appropriate staffing levels and improve resource allocation.
• Collaborate with teams to gather data, insights, and feedback for accurate workforce planning.
• Resource Allocation and Scheduling:
• Lead the development of workforce scheduling processes to ensure coverage and service levels.
• Monitor customer demand trends and adjust staffing levels and schedules to address any staffing allocation gaps due to inaccurate .
• Implement scheduling tools to refine processes and improve efficiency.
• Performance Analytics:
• Establish performance metrics and monitor workforce management performance against established targets.
• Conduct regular analysis of workforce data, identifying trends, gaps, and opportunities for improvement.
• Create comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
• Continuous Improvement:
• Stay up-to-date with industry trends and best practices in workforce management.
• Drive continuous improvement initiatives to enhance efficiency, and customer satisfaction.
• Collaborate with stakeholders to implement process enhancements and automation solutions.
• Team Leadership and Development:
• Provide leadership to the workforce management team, promoting a culture of accountability, collaboration, and new ideas.
• Coach and develop team members, ensuring their professional growth and skills enhancement.
• Foster a positive work environment that encourages teamwork and promotes a customer-centric approach.
You Have:
• Bachelor's degree in business administration, operations management, or a related field. Advanced degree.
• Experience (8+ years) in workforce management, capacity planning, or operations management in a customer success environment.
• Problem-solving skills and insights to drive decision-making.
• Proficiency in workforce management tools and software (e.g., workforce management systems, scheduling software, analytics tools).
• People management skills with experience building high-performing teams.
• Exceptional communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
• Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Solid product management mindset to develop and deploy workforce tools that improve our operations’ efficiency.
• Strong business acumen and a customer-centric mindset.
Our Benefits
• Flexible time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $160,000-$200,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
The Product Analytics team delivers quantitative insights that guide product investments and improve customer and business outcomes. As a Principal Data Scientist, you will work with the Consumer Product to drive desired customer behavior throughout the product life cycle. This role would develop advanced analytical solutions to delve deeper into user behaviors, create customer segments and identify the best... action to model desired customer behavior in our Product. You would also provide expertise in hypothesis generation, designing and evaluating A/B tests, driving business outcomes and be a thought partner and mentor to analysts and product managers.
You Will:
• Develop a deep understanding of Remitly’s product offerings and customer needs
• Create effective product health metric frameworks to guide strategy and operations
• Partner closely with Product Managers (PM), ML, Engineering, and Design to generate product insights and user analysis to influence product design and identify opportunities for improvement.
• Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders including regular exposure to senior leadership
• Utilize appropriate statistical tools and techniques to address ambiguous product problems: identify and explain trends; design and interpret A/B tests; and move findings from correlation to causation.
• Develop strong relationships and influence cross-functional areas to implement best practices and execute interdisciplinary initiatives
• Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved
• Recruit train, guide, and coach jr. and mid-level analytics team members with the ultimate objective of creating a best-in-class Data Science and Analytics Function at Remitly
You Have:
• Advanced degree in Statistics, Mathematics, Applied Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
• 8+ years of experience in data science and machine learning, time-series data, multivariate analysis, and causal inference.
• 8+ years of experience in statistical experimentation methods, such as A/B testing, experimental design, power analysis, and non-parametric statistics.
• 5+ years of experience in driving product analytics, developing at-scale solutions to drive desired user behavior, and identify the next best action for various customer segments in the product life cycle
• Experience in SQL, statistical modeling platforms (Python, R), data modeling, machine learning algorithms, and other data science techniques.
• Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes
• Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
• Track record of mentorship and technical leadership
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $167,560 - $209,450. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
The Product Analytics team delivers quantitative insights that guide product investments and improve customer and business outcomes. As a Principal Data Scientist, you will work with the Consumer Product to drive desired customer behavior throughout the product life cycle. This role would develop advanced analytical solutions to delve deeper into user behaviors, create customer segments and identify the best... action to model desired customer behavior in our Product. You would also provide expertise in hypothesis generation, designing and evaluating A/B tests, driving business outcomes and be a thought partner and mentor to analysts and product managers.
You Will:
• Develop a deep understanding of Remitly’s product offerings and customer needs
• Create effective product health metric frameworks to guide strategy and operations
• Partner closely with Product Managers (PM), ML, Engineering, and Design to generate product insights and user analysis to influence product design and identify opportunities for improvement.
• Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders including regular exposure to senior leadership
• Utilize appropriate statistical tools and techniques to address ambiguous product problems: identify and explain trends; design and interpret A/B tests; and move findings from correlation to causation.
• Develop strong relationships and influence cross-functional areas to implement best practices and execute interdisciplinary initiatives
• Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved
• Recruit train, guide, and coach jr. and mid-level analytics team members with the ultimate objective of creating a best-in-class Data Science and Analytics Function at Remitly
You Have:
• Advanced degree in Statistics, Mathematics, Applied Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.
• 8+ years of experience in data science and machine learning, time-series data, multivariate analysis, and causal inference.
• 8+ years of experience in statistical experimentation methods, such as A/B testing, experimental design, power analysis, and non-parametric statistics.
• 5+ years of experience in driving product analytics, developing at-scale solutions to drive desired user behavior, and identify the next best action for various customer segments in the product life cycle
• Experience in SQL, statistical modeling platforms (Python, R), data modeling, machine learning algorithms, and other data science techniques.
• Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes
• Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
• Track record of mentorship and technical leadership
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $167,560 - $209,450. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Seattle, Washington
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across
Seattle, Washington
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
Remitly is looking for an inventive and customer centric Executive Assistant to join our team. This role will report to the Sr EBP in support of the CEO's office and project/ event coordination for the management team. This is an opportunity to contribute to the success of a fast-growing startup by providing seamless support to the Executive Leadership Team. This position is based in... Seattle with a minimum of two days in the office per week. Further discretion should be used for events and critical onsite meetings.
You Will:
• Assist in scheduling external and internal meetings across multiple teams and time zones while avoiding conflicts and helping manage time effectively.
• Coordinate domestic and international travel
• Partner with Sr EBP in managing weekly EBP team meetings, monthly moral events, offsites and communication that facilitates administrative collaboration and development
• Coordinate cross team events and logistics related to goal planning, all company meetings, team offsites.
• Help create efficient repeatable processes through template creation, collaboration site management - including wiki and share drive management.
• Track and promote completion of important deliverables, following up on outstanding items
• Support logistics and work back schedules for quarterly processes such annual performance reviews, strategy planning and key dates
• Help with creation and implementation of employee engagement plans, with a focus on employee recognition, DEI, and workplace belonging
• Organize and prioritize time sensitive information to ensure action required is addressed
• Manage coordination and submission of expense reports, invoices, and POs
You Have:
• You have 3+ years experience managing complex calendars
• Alignment to our mission and values
• You empathize with others and overcome challenges by assuming best intentions and engaging direct communication
• Experience working with senior management and collaborating across departments, up to and including c-level executives
• You can interact with internal and external partners and vendors
• Experience driving items independently in an ambiguous, high-growth organization
• You have a working knowledge of contemporary collaboration and productivity tools - Google suite, Slack, Box, and Microsoft Office
• Curiosity to learn new ways of doing things to implement solutions
• You handle confidential information with discretion and sound judgment
Our Benefits
• Flexible time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $ 64,000-$76,500. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
Remitly is looking for an inventive and customer centric Executive Assistant to join our team. This role will report to the Sr EBP in support of the CEO's office and project/ event coordination for the management team. This is an opportunity to contribute to the success of a fast-growing startup by providing seamless support to the Executive Leadership Team. This position is based in... Seattle with a minimum of two days in the office per week. Further discretion should be used for events and critical onsite meetings.
You Will:
• Assist in scheduling external and internal meetings across multiple teams and time zones while avoiding conflicts and helping manage time effectively.
• Coordinate domestic and international travel
• Partner with Sr EBP in managing weekly EBP team meetings, monthly moral events, offsites and communication that facilitates administrative collaboration and development
• Coordinate cross team events and logistics related to goal planning, all company meetings, team offsites.
• Help create efficient repeatable processes through template creation, collaboration site management - including wiki and share drive management.
• Track and promote completion of important deliverables, following up on outstanding items
• Support logistics and work back schedules for quarterly processes such annual performance reviews, strategy planning and key dates
• Help with creation and implementation of employee engagement plans, with a focus on employee recognition, DEI, and workplace belonging
• Organize and prioritize time sensitive information to ensure action required is addressed
• Manage coordination and submission of expense reports, invoices, and POs
You Have:
• You have 3+ years experience managing complex calendars
• Alignment to our mission and values
• You empathize with others and overcome challenges by assuming best intentions and engaging direct communication
• Experience working with senior management and collaborating across departments, up to and including c-level executives
• You can interact with internal and external partners and vendors
• Experience driving items independently in an ambiguous, high-growth organization
• You have a working knowledge of contemporary collaboration and productivity tools - Google suite, Slack, Box, and Microsoft Office
• Curiosity to learn new ways of doing things to implement solutions
• You handle confidential information with discretion and sound judgment
Our Benefits
• Flexible time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $ 64,000-$76,500. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
The Role
Remitly's finance team is looking for a global leader and expert in tax, reporting to the Chief Financial Officer, who is excited by the opportunity to make a big impact in a fast-paced and scaling Company. This individual will lead efforts to help to minimize global tax risks while optimizing the global effective tax rates, streamline indirect tax compliance in the customer transaction cycle, and strategically... plan for the future.
What You'll Do
• Lead a global team of 4+ tax professionals with a focus on both indirect and direct taxes for Remitly's global entities
• Provide oversight and for overall company tax affairs, including compliance, accounting for income taxes, technical research, process improvement, and risk and controls assessment
• Develop and lead global tax strategy goals
• Assess the tax impact of strategic initiatives in partnership with your internal partners
• Ensure compliance with US and international tax laws and regulations
• Identify tax risks and offer viable solutions to reduce the risks
• Ensure accounting for taxes in accordance with the relevant financial reporting framework
• Evaluate potential impact of tax legislation on the Company and recommend proper course of action
• Respond to tax audit inquiries including audits at the federal, state, local and foreign authorities
Who You Are:
• You have a bachelor's degree in accounting, business, or finance and 10+ years of professional experience in an accounting or finance role.
• Also bring a Master's degree, or law degree
• Experience working in Public accounting or with a public company
• Certified Public Accountant (CPA) license
Our Benefits:
• flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Continuing education and corridor travel benefits
• Scholars program
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $141,670-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
The Role
Remitly's finance team is looking for a global leader and expert in tax, reporting to the Chief Financial Officer, who is excited by the opportunity to make a big impact in a fast-paced and scaling Company. This individual will lead efforts to help to minimize global tax risks while optimizing the global effective tax rates, streamline indirect tax compliance in the customer transaction cycle, and strategically... plan for the future.
What You'll Do
• Lead a global team of 4+ tax professionals with a focus on both indirect and direct taxes for Remitly's global entities
• Provide oversight and for overall company tax affairs, including compliance, accounting for income taxes, technical research, process improvement, and risk and controls assessment
• Develop and lead global tax strategy goals
• Assess the tax impact of strategic initiatives in partnership with your internal partners
• Ensure compliance with US and international tax laws and regulations
• Identify tax risks and offer viable solutions to reduce the risks
• Ensure accounting for taxes in accordance with the relevant financial reporting framework
• Evaluate potential impact of tax legislation on the Company and recommend proper course of action
• Respond to tax audit inquiries including audits at the federal, state, local and foreign authorities
Who You Are:
• You have a bachelor's degree in accounting, business, or finance and 10+ years of professional experience in an accounting or finance role.
• Also bring a Master's degree, or law degree
• Experience working in Public accounting or with a public company
• Certified Public Accountant (CPA) license
Our Benefits:
• flexible paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Continuing education and corridor travel benefits
• Scholars program
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $141,670-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
via Careers At Remitly
schedule_type: Full-time
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.
About the Role:
The Customer Success Product team is looking for an experienced, creative Principal Product Manager, to lead our organization-wide effort of building solutions to delight Customers across the world by resolving their issues quickly and with high accuracy. You will report into the Director, Digital Support Product.
You will lead the vision for our issue classification and channel strategy. The Digital... Support team designs experiences for millions of customers and defines and builds products that use machine learning and artificial intelligence to predict, anticipate, and respond to customers’ needs – resolving their issues in an automated fashion and on the best channel. These products automate support in multiple channels and platforms including chat and messaging platforms, social media channels, and phone. You will lead both the strategy and delivery of your roadmap, defining projects from concept to execution as a product owner. Your work, in partnership with engineers, designers, business analytics, will meaningfully contribute to Remitly's overall strategy by delivering on the promises we make to our customers and establishing customer service as an essential differentiator for our business.
You Will:
• Lead the Customer Success issue classification and channel strategy
• Develop product strategy, road mapping and prioritization
• Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver product features
• Work with designers to define interaction, design and UI requirements and priorities
• Set up and analyze A/B tests and provide comprehensive test readouts with well thought through recommendations
• Manage team OKRs in partnership with our engineering team, and manage cross-teams alignment.
• Engage with partners to understand customer and business needs to inform priorities, sequencing and roadmap.balance delivery against development costs.
You Have:
• 8+ years of relevant experience in product management with at least 3 years experience in machine learning or artificial intelligence
• Experience motivating cross-functional teams; ideally across software engineering, UX design, UI and growth, with an understanding of how things work within those domains
• Ability to use data in decision-making
• Experience setting and accomplishing product strategy, road-mapping, and prioritization
• Experience leading teams using the Agile, lean, and kanban methodologies
• Experience working with design teams and have a toolbox of frameworks and methods for different aspects of product management
• Experience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects.
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $153,190 - $202,210. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
About the Role:
The Customer Success Product team is looking for an experienced, creative Principal Product Manager, to lead our organization-wide effort of building solutions to delight Customers across the world by resolving their issues quickly and with high accuracy. You will report into the Director, Digital Support Product.
You will lead the vision for our issue classification and channel strategy. The Digital... Support team designs experiences for millions of customers and defines and builds products that use machine learning and artificial intelligence to predict, anticipate, and respond to customers’ needs – resolving their issues in an automated fashion and on the best channel. These products automate support in multiple channels and platforms including chat and messaging platforms, social media channels, and phone. You will lead both the strategy and delivery of your roadmap, defining projects from concept to execution as a product owner. Your work, in partnership with engineers, designers, business analytics, will meaningfully contribute to Remitly's overall strategy by delivering on the promises we make to our customers and establishing customer service as an essential differentiator for our business.
You Will:
• Lead the Customer Success issue classification and channel strategy
• Develop product strategy, road mapping and prioritization
• Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver product features
• Work with designers to define interaction, design and UI requirements and priorities
• Set up and analyze A/B tests and provide comprehensive test readouts with well thought through recommendations
• Manage team OKRs in partnership with our engineering team, and manage cross-teams alignment.
• Engage with partners to understand customer and business needs to inform priorities, sequencing and roadmap.balance delivery against development costs.
You Have:
• 8+ years of relevant experience in product management with at least 3 years experience in machine learning or artificial intelligence
• Experience motivating cross-functional teams; ideally across software engineering, UX design, UI and growth, with an understanding of how things work within those domains
• Ability to use data in decision-making
• Experience setting and accomplishing product strategy, road-mapping, and prioritization
• Experience leading teams using the Agile, lean, and kanban methodologies
• Experience working with design teams and have a toolbox of frameworks and methods for different aspects of product management
• Experience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects.
Our Benefits
• Unlimited paid time off
• Health, dental, and vision benefits + 401k plan with company matching
• Company contributions to your HSA or FSA plan, if you choose one
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Continuing education and corridor travel benefits
Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Compensation Details. The starting base salary range for this position is typically $153,190 - $202,210. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role Show more details...
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