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#305,042
#305,042
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21 yrs
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United States
Newest job postings for pypl
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
PayPal is committed to delivering the best experience for our global developers. Our
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s product suite. PayPal has a network of 3+M developers globally that visit our portal annually. Additionally, we have >30M small businesses many of whom rely on developers to adopt tools to simplify their lives. We’re looking for a Senior Developer Business Lead to spearhead the scaling of our external Developer Experiences and build the developer ecosystem. If you are excited empowering Developers by helping them discover best-in-class PayPal solutions – this role is for you.
Job Description:
Job Responsibilities
• Work with the engineering to launch products to scale and power the developer portal experience
• Establish and nurture strategic partnerships between PayPal and its commerce and technology partners in cloud services, infrastructure providers, integration platforms, and API/SDK ecosystems to enhance PayPal's Developer Experiences and Technology portfolio.
• Engage with product teams to ensure high quality of APIs and scalable SDKs
• Responsible for acquisition, engagement, recognition programs for developer community
• Manage developer community hub where developers can learn about our products and engage with each other
• Develop pricing / engagement strategy with GTM team (fee waivers / rev share programs)
• Oversee and address feedback on developer communities (GitHub / Stack Overflow /Discord)
• Co-develop GTM that includes events / partner program
• Responsible for feedback loop from developers on requirements from GenAI and other new next gen capabilities required to address the needs of the customer
• You will be responsible for fostering partnerships with technology leaders across various domains - including cloud infrastructure, ecommerce platforms, small business platforms, creator platforms, integrations, and API/SDK.
• The ideal candidate should possess a robust background in working closely with developers, comprehending technical audiences, understanding their community dynamics, tools, and communication styles. This role demands a leader who has successfully driven similar initiatives in previous organizations and possesses a track record of scaling operations effectively.
• Develop and execute strategies to engage and support developers, understanding their technical requirements, preferences, and challenges.
• Drive the expansion of PayPal's technical outreach by leveraging partnerships and creating compelling developer-oriented initiatives, programs, and events.
• Analyze market trends, competitor offerings, and industry innovations to identify growth opportunities and stay ahead in the developer technology landscape.
Requirements
• Proven 12+ years in a similar leadership role within a technology-driven organization, demonstrating the ability to scale developer-focused initiatives.
• Strong track record in building and nurturing partnerships with technology leaders in developer technologies, including cutting-edge work in areas like AI, APIs/SDKs, Crypto, and global Developer operations.
• Exceptional communication and interpersonal skills to effectively engage with both technical and non-technical stakeholders.
• Previous experience navigating and successfully operating in a highly matrixed organization
• Global experience preferred
Preferred Qualifications:
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An advanced degree or relevant certifications would be advantageous.
• Demonstrated success in scaling organizations and initiatives, driving exponential growth, and delivering tangible results in a fast-paced environment.
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $143400 to $285450
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108851 Show more details...
Job Description Summary...
PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s product suite. PayPal has a network of 3+M developers globally that visit our portal annually. Additionally, we have >30M small businesses many of whom rely on developers to adopt tools to simplify their lives. We’re looking for a Senior Developer Business Lead to spearhead the scaling of our external Developer Experiences and build the developer ecosystem. If you are excited empowering Developers by helping them discover best-in-class PayPal solutions – this role is for you.
Job Description:
Job Responsibilities
• Work with the engineering to launch products to scale and power the developer portal experience
• Establish and nurture strategic partnerships between PayPal and its commerce and technology partners in cloud services, infrastructure providers, integration platforms, and API/SDK ecosystems to enhance PayPal's Developer Experiences and Technology portfolio.
• Engage with product teams to ensure high quality of APIs and scalable SDKs
• Responsible for acquisition, engagement, recognition programs for developer community
• Manage developer community hub where developers can learn about our products and engage with each other
• Develop pricing / engagement strategy with GTM team (fee waivers / rev share programs)
• Oversee and address feedback on developer communities (GitHub / Stack Overflow /Discord)
• Co-develop GTM that includes events / partner program
• Responsible for feedback loop from developers on requirements from GenAI and other new next gen capabilities required to address the needs of the customer
• You will be responsible for fostering partnerships with technology leaders across various domains - including cloud infrastructure, ecommerce platforms, small business platforms, creator platforms, integrations, and API/SDK.
• The ideal candidate should possess a robust background in working closely with developers, comprehending technical audiences, understanding their community dynamics, tools, and communication styles. This role demands a leader who has successfully driven similar initiatives in previous organizations and possesses a track record of scaling operations effectively.
• Develop and execute strategies to engage and support developers, understanding their technical requirements, preferences, and challenges.
• Drive the expansion of PayPal's technical outreach by leveraging partnerships and creating compelling developer-oriented initiatives, programs, and events.
• Analyze market trends, competitor offerings, and industry innovations to identify growth opportunities and stay ahead in the developer technology landscape.
Requirements
• Proven 12+ years in a similar leadership role within a technology-driven organization, demonstrating the ability to scale developer-focused initiatives.
• Strong track record in building and nurturing partnerships with technology leaders in developer technologies, including cutting-edge work in areas like AI, APIs/SDKs, Crypto, and global Developer operations.
• Exceptional communication and interpersonal skills to effectively engage with both technical and non-technical stakeholders.
• Previous experience navigating and successfully operating in a highly matrixed organization
• Global experience preferred
Preferred Qualifications:
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An advanced degree or relevant certifications would be advantageous.
• Demonstrated success in scaling organizations and initiatives, driving exponential growth, and delivering tangible results in a fast-paced environment.
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $143400 to $285450
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108851 Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
Reporting directly to PayPal’s EVP & General Manager for Small Business, the
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
Reporting directly to PayPal’s EVP & General Manager for Small Business, the VP of GTM for SMB and Financial services will build, lead, and manage a high-performing team that bridges SMB product, Financial services products like Cards, Working capital and BNPL, sales, marketing, developers, partners and customer success operations to drive the SMB & Financial Services strategy. This is a key executive leadership role that will inspire sales teams, improve sales productivity, and create a culture of excellence. The executive in this role will serve as the owner of PayPal’s SMB & Financial Services GTM journey and will quarterback various initiatives across product and marketing teams. These initiatives will leverage qualitative and quantitative insights to define product value propositions, develop programs that drive products quickly from production to market, shorten product onboarding ramps, increase sales effectiveness in the field, and streamline after-market product support.
Job Description:
• Lead PayPal’s SMB & Financial services GTM organization which is responsible for the end-to-end product value proposition development, product onboarding, and sales enablement for all roles across SMB Product, Sales, Marketing, and Customer Success
• Define messaging for new product launches. Refining how we tell our story at every touch point.
• Market benchmarking: Build market segmentation, TAM, competitive differentiation, product bundles and packages.
• Help develop new channels like Developers and System Integrators to drive at scale growth
• Partner with cross functional partners to identify new verticals and strategies for profitable and scaled growth
• Release and Launch plans – work with teams to plan Alpha, beta and GA launches at global scale to drive product buzz & demand
• Continuously define and refine the key sales processes that can be consistently operationalized globally and create a clear execution plan that allows PayPal to exceed SMB business targets and scale
• Collaborate with sales leaders to develop a comprehensive sales coverage approach that provides the right levels of support to PayPal’s top SMB customers
• Establish and cultivate a culture for high performance teams
• Provide leadership for the day-to-day operations of Global GTM to execute the charter, achieve key performance indicators while maintaining alignment on PayPal’s longer-term strategic goals for SMB
• Execute on the design, delivery, effectiveness, measurement, and continuous improvement of a broad portfolio of enablement programs including onboarding, product and messaging, tools and process, manager effectiveness, and skill building.
• Design, implement, and optimize a global revenue enablement strategy that integrates all GTM functions including Product, Sales, Marketing, Sales Engineering, Customer Success, Solution Architects and Professional Services.
• Build continuous alignment across the SMB / FS leadership team, developing a global enablement strategy aligned with overall business objectives and organizational goals.
• Develop, maintain, and iterate on enablement roadmaps and training materials for a diverse set of global stakeholders across sales skills/best practices, technical/product enablement, and customer engagement soft skills
• Partner closely with the leadership team to understand business needs and translate these into comprehensive, multi-faceted enablement programs
• Roadmap global enablement content and program development, tailoring to the needs of team members in each geography and segment and aligning with our product development plan and key GTM strategic initiatives (e.g. companywide GTM marketing and sales campaigns).
• Develop enablement plans for product, messaging, and industry launches, in partnership with marketing and product leadership, to ensure GTM roles can effectively engage across the customer lifecycle
• Provide thought leadership and strategy development in the domain of enablement methods and delivery systems to drive innovation, process improvement, and operational excellence
Requirements
• 15+ years of GTM leadership experience in fintech, payments, or financial services companies that cater to SMB customers.
• 8+ years of experience in SMB product, marketing, sales, and / or customer success leadership roles.
• Multidisciplinary SMB strategy experience across GTM domains (e.g., marketing, field sales, channels, customer success, etc.).
• Exceptional strategic and analytic skills that enable informed, data-driven business decisions and judgement.
• Growth mindset with demonstrated success in managing at-scale, global operations.
• Strong operational and process orientation with a proven track record of process improvement.
• Innovative mindset that demonstrates a high level of imagination and creativity to solve complex organization and process issues.
• Cross-functional expertise to architect and drive an integrated go-to-market plan.
• Excellent communication skills, both written and verbal.
• High degree of accountability and proven record of building a high performing sales engine, driving results, and exceeding financial targets.
• Global Experience a Plus
• Ability to navigate complex matrixed organization
• BS or BA degree in Business or Finance.
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is to
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108821 Show more details...
Job Description Summary...
Reporting directly to PayPal’s EVP & General Manager for Small Business, the VP of GTM for SMB and Financial services will build, lead, and manage a high-performing team that bridges SMB product, Financial services products like Cards, Working capital and BNPL, sales, marketing, developers, partners and customer success operations to drive the SMB & Financial Services strategy. This is a key executive leadership role that will inspire sales teams, improve sales productivity, and create a culture of excellence. The executive in this role will serve as the owner of PayPal’s SMB & Financial Services GTM journey and will quarterback various initiatives across product and marketing teams. These initiatives will leverage qualitative and quantitative insights to define product value propositions, develop programs that drive products quickly from production to market, shorten product onboarding ramps, increase sales effectiveness in the field, and streamline after-market product support.
Job Description:
• Lead PayPal’s SMB & Financial services GTM organization which is responsible for the end-to-end product value proposition development, product onboarding, and sales enablement for all roles across SMB Product, Sales, Marketing, and Customer Success
• Define messaging for new product launches. Refining how we tell our story at every touch point.
• Market benchmarking: Build market segmentation, TAM, competitive differentiation, product bundles and packages.
• Help develop new channels like Developers and System Integrators to drive at scale growth
• Partner with cross functional partners to identify new verticals and strategies for profitable and scaled growth
• Release and Launch plans – work with teams to plan Alpha, beta and GA launches at global scale to drive product buzz & demand
• Continuously define and refine the key sales processes that can be consistently operationalized globally and create a clear execution plan that allows PayPal to exceed SMB business targets and scale
• Collaborate with sales leaders to develop a comprehensive sales coverage approach that provides the right levels of support to PayPal’s top SMB customers
• Establish and cultivate a culture for high performance teams
• Provide leadership for the day-to-day operations of Global GTM to execute the charter, achieve key performance indicators while maintaining alignment on PayPal’s longer-term strategic goals for SMB
• Execute on the design, delivery, effectiveness, measurement, and continuous improvement of a broad portfolio of enablement programs including onboarding, product and messaging, tools and process, manager effectiveness, and skill building.
• Design, implement, and optimize a global revenue enablement strategy that integrates all GTM functions including Product, Sales, Marketing, Sales Engineering, Customer Success, Solution Architects and Professional Services.
• Build continuous alignment across the SMB / FS leadership team, developing a global enablement strategy aligned with overall business objectives and organizational goals.
• Develop, maintain, and iterate on enablement roadmaps and training materials for a diverse set of global stakeholders across sales skills/best practices, technical/product enablement, and customer engagement soft skills
• Partner closely with the leadership team to understand business needs and translate these into comprehensive, multi-faceted enablement programs
• Roadmap global enablement content and program development, tailoring to the needs of team members in each geography and segment and aligning with our product development plan and key GTM strategic initiatives (e.g. companywide GTM marketing and sales campaigns).
• Develop enablement plans for product, messaging, and industry launches, in partnership with marketing and product leadership, to ensure GTM roles can effectively engage across the customer lifecycle
• Provide thought leadership and strategy development in the domain of enablement methods and delivery systems to drive innovation, process improvement, and operational excellence
Requirements
• 15+ years of GTM leadership experience in fintech, payments, or financial services companies that cater to SMB customers.
• 8+ years of experience in SMB product, marketing, sales, and / or customer success leadership roles.
• Multidisciplinary SMB strategy experience across GTM domains (e.g., marketing, field sales, channels, customer success, etc.).
• Exceptional strategic and analytic skills that enable informed, data-driven business decisions and judgement.
• Growth mindset with demonstrated success in managing at-scale, global operations.
• Strong operational and process orientation with a proven track record of process improvement.
• Innovative mindset that demonstrates a high level of imagination and creativity to solve complex organization and process issues.
• Cross-functional expertise to architect and drive an integrated go-to-market plan.
• Excellent communication skills, both written and verbal.
• High degree of accountability and proven record of building a high performing sales engine, driving results, and exceeding financial targets.
• Global Experience a Plus
• Ability to navigate complex matrixed organization
• BS or BA degree in Business or Finance.
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is to
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108821 Show more details...
via LinkedIn
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
Director of Experience Design, Insights: Shape the Future of Customer Experience
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
Job Description Summary...
Director of Experience Design, Insights: Shape the Future of Customer Experience at PayPal Join our vibrant team and play a pivotal role in crafting exceptional experiences for millions of PayPal users globally. At PayPal, we believe in the transformative power of technology to empower people and businesses to create a more inclusive financial future. As a leader in this space, we are driven by a shared passion for innovation and a deep commitment to understanding the needs of our diverse customer base. As Director of Experience Design Insights, you will architect our user-centered approach. You will lead a team of talented researchers in uncovering our customers' needs, behaviors, and motivations, translating these insights into actionable recommendations that drive product strategy and design decisions.
Job Description:
This is an exciting opportunity to join a company that is at the forefront of financial technology and makes a real difference in the lives of millions of people around the world.
Here's what you'll do:
• Lead research efforts to inform strategy: Craft comprehensive research plans, identify key research questions, and leverage a range of qualitative and quantitative methods to gather data and gain deep customer understanding to inform product strategy.
• Partner with cross-functional teams: Collaborate closely with design, product, engineering, and other stakeholders to ensure that research findings are seamlessly integrated into the product development process and translated into tangible solutions that address user pain points and delight customers.
• Communicate insights effectively: Share research findings in a clear, compelling, and engaging manner through reports, presentations, and workshops, influencing key stakeholders and driving strategic decision-making.
• Foster a culture of research excellence: Mentor and develop your team, establish best practices in research methodologies, and contribute to the broader UX research community.
What you'll bring:
• 10+ years of experience in UX research: Proven track record of leading research initiatives, conducting user testing, and translating insights into actionable recommendations.
• Strategic mindset: Experience developing and executing research plans that align with business objectives and drive long-term product vision.
• Outstanding communication skills: Ability to articulate complex research findings clearly and persuasively to technical and non-technical audiences.
• Collaborative spirit: Thrive in a dynamic team environment, build strong relationships with cross-functional stakeholders, and work effectively through ambiguity.
• Passion for customer experience: Deep understanding of CX principles and methodologies and a genuine commitment to designing solutions that meet user needs and exceed expectations.
Additional Information:
• Bachelor's and Master's degree in UX research, design, research, or related field or equivalent professional experience.
• 4-5 years of experience in strategic UX/Product/CX roles.
• Solid understanding of modern technologies, commerce, and personalization
• Proven ability to manage multiple projects and lead teams.
• Experience working cross-functionally and synthesizing feedback from diverse stakeholders.
• Compelling storytelling skills to educate and engage audiences.
• Experience with the financial services industry a plus.
If you are a passionate and experienced Insights leader ready to take your career to the next level, we encourage you to apply.
Join us and build the future of customer experience at PayPal!
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $120300 to $287100
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108545 Show more details...
Job Description Summary...
Director of Experience Design, Insights: Shape the Future of Customer Experience at PayPal Join our vibrant team and play a pivotal role in crafting exceptional experiences for millions of PayPal users globally. At PayPal, we believe in the transformative power of technology to empower people and businesses to create a more inclusive financial future. As a leader in this space, we are driven by a shared passion for innovation and a deep commitment to understanding the needs of our diverse customer base. As Director of Experience Design Insights, you will architect our user-centered approach. You will lead a team of talented researchers in uncovering our customers' needs, behaviors, and motivations, translating these insights into actionable recommendations that drive product strategy and design decisions.
Job Description:
This is an exciting opportunity to join a company that is at the forefront of financial technology and makes a real difference in the lives of millions of people around the world.
Here's what you'll do:
• Lead research efforts to inform strategy: Craft comprehensive research plans, identify key research questions, and leverage a range of qualitative and quantitative methods to gather data and gain deep customer understanding to inform product strategy.
• Partner with cross-functional teams: Collaborate closely with design, product, engineering, and other stakeholders to ensure that research findings are seamlessly integrated into the product development process and translated into tangible solutions that address user pain points and delight customers.
• Communicate insights effectively: Share research findings in a clear, compelling, and engaging manner through reports, presentations, and workshops, influencing key stakeholders and driving strategic decision-making.
• Foster a culture of research excellence: Mentor and develop your team, establish best practices in research methodologies, and contribute to the broader UX research community.
What you'll bring:
• 10+ years of experience in UX research: Proven track record of leading research initiatives, conducting user testing, and translating insights into actionable recommendations.
• Strategic mindset: Experience developing and executing research plans that align with business objectives and drive long-term product vision.
• Outstanding communication skills: Ability to articulate complex research findings clearly and persuasively to technical and non-technical audiences.
• Collaborative spirit: Thrive in a dynamic team environment, build strong relationships with cross-functional stakeholders, and work effectively through ambiguity.
• Passion for customer experience: Deep understanding of CX principles and methodologies and a genuine commitment to designing solutions that meet user needs and exceed expectations.
Additional Information:
• Bachelor's and Master's degree in UX research, design, research, or related field or equivalent professional experience.
• 4-5 years of experience in strategic UX/Product/CX roles.
• Solid understanding of modern technologies, commerce, and personalization
• Proven ability to manage multiple projects and lead teams.
• Experience working cross-functionally and synthesizing feedback from diverse stakeholders.
• Compelling storytelling skills to educate and engage audiences.
• Experience with the financial services industry a plus.
If you are a passionate and experienced Insights leader ready to take your career to the next level, we encourage you to apply.
Join us and build the future of customer experience at PayPal!
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is $120300 to $287100
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx
to view the notice.
REQ ID R0108545 Show more details...
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