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Most recent job postings at Hermès
via Hermès - Hermes
posted_at: 19 days agoschedule_type: Full-time
The Team:
The Hermès Austin Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment...
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service
The Team:
The Hermès Austin Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment...
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role:
• Sales Objectives
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.
• POS
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
• Asset Protection
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
• Customer Service
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• 3+ years of experience in sales, experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website.
OUR COMMITMENT
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
The Hermès Austin Boutique opened in 2022 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment...
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role:
• Sales Objectives
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.
• POS
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
• Asset Protection
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
• Customer Service
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• 3+ years of experience in sales, experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website.
OUR COMMITMENT
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
via Girlboss Jobs
schedule_type: Full-time
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role...
Sales Objectives
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role...
Sales Objectives
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.
POS
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
Asset Protection
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Customer Service
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• 2+ years of experience in sales, experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
The range for this position is $23.72-$32.09. Actual rates are determined based on the job, location, and individual experience. Hermès of Paris offers comprehensive benefits such as medical, vision, and dental coverage, generous paid time off, as well as contributory and company paid retirement benefits.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations Show more details...
About the Role...
Sales Objectives
• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.
POS
• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
Asset Protection
• Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Customer Service
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• 2+ years of experience in sales, experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
The range for this position is $23.72-$32.09. Actual rates are determined based on the job, location, and individual experience. Hermès of Paris offers comprehensive benefits such as medical, vision, and dental coverage, generous paid time off, as well as contributory and company paid retirement benefits.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations Show more details...
via Hermès - Hermes
schedule_type: Full-time
Primary responsibilities are to achieve selling and customer service objectives while adhering to the operational and loss prevention standards of the boutique.
All other duties as assigned by the supervisor...
Functional Responsibility
• Sales Objectives
• Accountable for meeting personal sales goal.
• Organize and prioritize work station and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary
Primary responsibilities are to achieve selling and customer service objectives while adhering to the operational and loss prevention standards of the boutique.
All other duties as assigned by the supervisor...
Functional Responsibility
• Sales Objectives
• Accountable for meeting personal sales goal.
• Organize and prioritize work station and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc. Provides assistance as needed in physical inventory preparation.
• POS
• Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Loss Prevention
• Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with LP as applicable.
• Ensure key log controls are maintaining daily in partnership with LP.
• Practices appropriate LP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.
• Customer Service
• Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
• Demonstrate strong leadership and ensure service exceeds expectations.
• Exhibit good judgment and fairness in all situations.
Supervisory Responsibility
• NO
Budget Responsibility
• NO
Decision Making Responsibility
Qualifications and Education Requirements
• Minimum Years of Experience
• 2+ years of selling and/or supervisory capacity.
• Minimum Education Requirement
• College degree preferred.
Preferred Skills
• Strong leadership and communications skills.
• Even tempered with the ability to continuously multi-task.
• Self-starter with the ability to work independently.
• Strong organizational skills.
• Flexible wit schedule changes to accommodate needs of the business.
• Computer skills: Microsoft Office.
• Ability to lift between 0-25 lbs. without assistance.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
All other duties as assigned by the supervisor...
Functional Responsibility
• Sales Objectives
• Accountable for meeting personal sales goal.
• Organize and prioritize work station and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
• Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc. Provides assistance as needed in physical inventory preparation.
• POS
• Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Loss Prevention
• Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with LP as applicable.
• Ensure key log controls are maintaining daily in partnership with LP.
• Practices appropriate LP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.
• Customer Service
• Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
• Demonstrate strong leadership and ensure service exceeds expectations.
• Exhibit good judgment and fairness in all situations.
Supervisory Responsibility
• NO
Budget Responsibility
• NO
Decision Making Responsibility
Qualifications and Education Requirements
• Minimum Years of Experience
• 2+ years of selling and/or supervisory capacity.
• Minimum Education Requirement
• College degree preferred.
Preferred Skills
• Strong leadership and communications skills.
• Even tempered with the ability to continuously multi-task.
• Self-starter with the ability to work independently.
• Strong organizational skills.
• Flexible wit schedule changes to accommodate needs of the business.
• Computer skills: Microsoft Office.
• Ability to lift between 0-25 lbs. without assistance.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
via Monster
schedule_type: Full-time
The Team:
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The
The Team:
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 17,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world Show more details...
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 17,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world Show more details...
via Hermès - Hermes
schedule_type: Full-time
The Team:
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The
The Team:
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations Show more details...
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques...
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations Show more details...
via Hermès - Hermes
posted_at: 11 days ago
The Team:
The Watch team supports all sales activities of timepieces and After Sales service to Hermès retail boutiques, external network, department stores and .com point of sales. The team supports retail boutique through their partnership with the sales teams on inventory management and analysis and manage both internal marketing and external public relations...
About the Role:
EVENTS
• Assist with logistics, planning and review of budgets
•
The Team:
The Watch team supports all sales activities of timepieces and After Sales service to Hermès retail boutiques, external network, department stores and .com point of sales. The team supports retail boutique through their partnership with the sales teams on inventory management and analysis and manage both internal marketing and external public relations...
About the Role:
EVENTS
• Assist with logistics, planning and review of budgets
• Participate in the drafting of business recaps following event finalization
Crafting Time Events
• Assist in craftsman demonstration organization
• Create and provide printed sales tools
• Coordinate travel for VIP clients
Commercial Animations
• Assist in the creation of specific presentations or trainings
TRAININGS
• Assist in the creation of specific product trainings
E - COMMERCE
• Monitor the visual coherence of the watch page on Hermès.com
• Partner with Marcom director to monitor external client websites
PRODUCT INFORMATION
• Assist to ensure that product information is available for all exceptional timepieces owned in the market
• Update product information on Porte (internal website) and J drive (internal drive)
ANNUAL WATCH INCENTIVE
• Support with logistics by coordinating shipments from Corp office and Dayton
• Work with boutiques to gather tax forms for all winners
EXTERNAL RETAILERS
• Monitor NM website, provide visuals and copy information
PRESS
• Facilitate loans with BPCM, PR firm
CSR
• Assist in creating presentations on the local US initiatives to be shared with the HQ (LMH)
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• YES
About You:
• Ability to multi-task and prioritize
• Proactive, who can take initiative to work as a team and independently
• Strong organizational skills
• Clear communication and follow-up
• Advanced level of Microsoft Excel
The range for this position is $26.93 - $36.44. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
The Watch team supports all sales activities of timepieces and After Sales service to Hermès retail boutiques, external network, department stores and .com point of sales. The team supports retail boutique through their partnership with the sales teams on inventory management and analysis and manage both internal marketing and external public relations...
About the Role:
EVENTS
• Assist with logistics, planning and review of budgets
• Participate in the drafting of business recaps following event finalization
Crafting Time Events
• Assist in craftsman demonstration organization
• Create and provide printed sales tools
• Coordinate travel for VIP clients
Commercial Animations
• Assist in the creation of specific presentations or trainings
TRAININGS
• Assist in the creation of specific product trainings
E - COMMERCE
• Monitor the visual coherence of the watch page on Hermès.com
• Partner with Marcom director to monitor external client websites
PRODUCT INFORMATION
• Assist to ensure that product information is available for all exceptional timepieces owned in the market
• Update product information on Porte (internal website) and J drive (internal drive)
ANNUAL WATCH INCENTIVE
• Support with logistics by coordinating shipments from Corp office and Dayton
• Work with boutiques to gather tax forms for all winners
EXTERNAL RETAILERS
• Monitor NM website, provide visuals and copy information
PRESS
• Facilitate loans with BPCM, PR firm
CSR
• Assist in creating presentations on the local US initiatives to be shared with the HQ (LMH)
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• YES
About You:
• Ability to multi-task and prioritize
• Proactive, who can take initiative to work as a team and independently
• Strong organizational skills
• Clear communication and follow-up
• Advanced level of Microsoft Excel
The range for this position is $26.93 - $36.44. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
via Girlboss Jobs
schedule_type: Full-time
The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually.
Functional... Responsibilities:
Floor Ambassador – Day to day supervision,
The Floor Director supports the location with consistent team leadership, floor presence, and hands on Métier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Métier Sales volume, and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually.
Functional... Responsibilities:
Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.
Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.
Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.
Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.
Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.
Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.
Supervisory Responsibility
Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead these teams although not direct reports.
Budget Responsibility
P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals.
Decision Making Responsibility
Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.
Knowledge/Skills:
Minimum Education Required:
College Degree
Minimum Years Experience Required:
• Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager Experience
• Previous buying experience relative to Floor responsibility
• Individual Management of multi person teams
• Prior reporting functions to Executive management and Merchant levels
Knowledge/Skills:
• Managing people and projects, a good team leader, and motivational mentor
• Creativity within effective business management and growth
• Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
• Effective decision making skills
• Proficient at presentations, store meetings, Commercial Director and Executive visits
• Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)
• Comfortable with calculations and formulas
• Need to be a critical and creative thinker
• Even tempered and ability to continuously multi-task
• Managing stress and coaching through conflict when needed
• Resolution on store issues by floor, and in total when manager on duty
• Experience working with public and independently satisfy client requests
• Prioritize tasks and communicate time sensitive information to appropriate parties
• Keen eye to product and future trends needed for buying responsibility
• Must be extremely professional and able to interact with all levels of management and the public.
• Knowledge of French language helpful
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com Show more details...
Functional... Responsibilities:
Floor Ambassador – Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.
Manage Métier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.
Team motivator and strategist. Monthly identification of a key Métier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.
Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.
Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Métier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.
Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.
Supervisory Responsibility
Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead these teams although not direct reports.
Budget Responsibility
P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals.
Decision Making Responsibility
Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.
Knowledge/Skills:
Minimum Education Required:
College Degree
Minimum Years Experience Required:
• Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager Experience
• Previous buying experience relative to Floor responsibility
• Individual Management of multi person teams
• Prior reporting functions to Executive management and Merchant levels
Knowledge/Skills:
• Managing people and projects, a good team leader, and motivational mentor
• Creativity within effective business management and growth
• Detailed, diligent, thorough, reliable, effective time management skills are KEY to this position
• Effective decision making skills
• Proficient at presentations, store meetings, Commercial Director and Executive visits
• Working knowledge of Excel, Lotus Notes, Microsoft Office, Powerpoint (preferred)
• Comfortable with calculations and formulas
• Need to be a critical and creative thinker
• Even tempered and ability to continuously multi-task
• Managing stress and coaching through conflict when needed
• Resolution on store issues by floor, and in total when manager on duty
• Experience working with public and independently satisfy client requests
• Prioritize tasks and communicate time sensitive information to appropriate parties
• Keen eye to product and future trends needed for buying responsibility
• Must be extremely professional and able to interact with all levels of management and the public.
• Knowledge of French language helpful
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com Show more details...
via Salary.com
schedule_type: Full-time
Job description
The Team...
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or
Job description
The Team...
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Contract type:
Regular position
Country:
United States of America
City:
Los Angeles, CA
Job:
Sales Development & Retail Support
Experience:
Minimum 1 year
Company:
HERMES OF PARIS INC Show more details...
The Team...
The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques.
The Opportunity:
As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.
About the Role:
• Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
• Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• All other duties as assigned by supervisor
Supervisory Responsibility:
• NO
Budget Responsibility:
• NO
Decision Making Responsibility:
• NO
About You:
• Saturday & Sunday office hours availability
• 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
• Strong ability to exercise appropriate judgment
• High level of attention to detail
• Proven excellence at communication skills (verbal and written) and ability to multitask
• Established knowledge of Microsoft Excel and Word
• Knowledge of French is helpful.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Contract type:
Regular position
Country:
United States of America
City:
Los Angeles, CA
Job:
Sales Development & Retail Support
Experience:
Minimum 1 year
Company:
HERMES OF PARIS INC Show more details...
via Hermès - Hermes
schedule_type: Full-time
The Team:
The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars...
• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
•
The Team:
The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars...
• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
• Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement.
The Opportunity:
As the HR Business Partner, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in a number of key areas, such as recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
As a strategic member of a cross functional team, you will work closely with the Madison Avenue Flagship management team as well as partner with other members of the HR team and work collaboratively across all levels of management to assist in the implementation of people-related services, HR policies, practices and procedures. The HR Business Partner will support the Madison Avenue Flagship Boutique and will support approximately 140 retail employees. This position is located on site at the Hermès Madison Avenue Flagship Boutique in New York City.
About the Role:
• Serves as a strategic HR Business Partner for the Madison Avenue Flagship Boutique, in partnership with the Director of HR, serves as onsite HR representative for the Madison Avenue Global Flagship Boutique.
• Provides hands-on HR support in maintaining a presence in the location. Is a regular contributor to management/staff meetings, staying aware of all business issues and priorities, and provides focused support, coaching, and guidance to management.
• Manages employee relations for the store location and recommends appropriate employment action to maintain a productive, positive work environment. Empowers store management to manage employee disciplinary actions to ensure consistent, uniform and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels employees, advises managers on discipline process and facilitates dispute resolution.
• Leads full cycle recruiting processes to meet the various staffing needs within the Flagship. Maintains accurate and organized documentation, digital filing and reporting on all candidates/applicant tracking initiatives. Ensures job descriptions are created, evaluated and current for all positions prior to recruitment/hire.
• Responsible for HR headcount budget: assists with management to assess new headcount requests and maintenance of organizational charts for region.
• Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
• Provides support to the Director, HRBP of the Region in implementing new programs and initiatives that impact employee engagement.
• Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP’s to ensure the hiring of key talent with a focus on the candidate experience. Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
• In collaboration with the Talent Development team, responsible for scheduling and facilitation of training curriculum/materials to meet local business needs as it relates to new hire orientation, compliance, leadership development and other soft skills as identified.
• Responsible for the management of the company’s annual performance review process and 30/60-day new hire review process.
• Assists as needed with entry and maintenance of new hires and/or employee changes in HRIS system.
• Assists in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.
Supervisory Responsibility - NO
• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions.
Budget Responsibility - YES
• Manages HR budget sheet with Compensation Manager for recruiting and hiring processes.
• Assists retail management in monitoring payroll budget for location, controlling overtime and staying within budget for salary.
• Creates and maintains budget for recruitment and associated systems.
Decision Making Responsibility - YES
• Recruitment and hiring
• Employee Relations / Dispute Resolution
About You:
• At least 3 years of experience in a HR Business Partner role
• Experience leading HR functions in New York City required
• Experience in luxury retail and/or service-oriented organization
• Experience in high volume, high-traffic, and high-visibility Flagship environments preferred
• Bachelor’s Degree preferred
• Strong skills in high volume employee relations, talent development, recruiting, and performance management
• Exceptional relationship-building skills to create long-lasting impact to client group
• Solid understanding of HR policies and procedures, Federal and State employment laws, compliance and reporting requirements
• Clear understanding of the end to end recruitment lifecycle processes and ability to recruit all levels of the organization
• Strong counselling approach and proven ability to influence others and support where needed
• Must possess strong management and internal customer service skills
• Excellent written and verbal communication skills and interpersonal skills
• Demonstrated ability to use technology (i.e. Excel, PowerPoint, Word, HRIS systems and internet) to gather, interpret, organize and present data
• Must possess sound judgment and critical thinking skills, ability to manage multiple priorities and administer broad range of tasks
• Demonstrated success management of multiple projects and competing priorities while balancing the needs for quality with meeting deadlines
• Detail oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented organization
The range for this position is $71,803 to $119,671 annually. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility Save are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
The Human Resources team supports our employee population by providing the structure, care, and development needed for individual employees to be successful in their own careers, which in turn contributes to the overall growth and success of the Company. The Human Resources department is organized in three strategic pillars...
• Compensation and Benefits: payroll, health and welfare benefits, retirement plan services, and immigration.
• Human Resources Business Partners: performance management, employee relations, recruiting and retaining talent, coaching and counseling.
• Talent Development: corporate social responsibility, Diversity, Inclusion & Family, learning and leadership development, internal communications, and employee engagement.
The Opportunity:
As the HR Business Partner, you will contribute to the overall department strategy in a Generalist role capacity. You will be responsible for managing all aspects of the recruiting process, fostering and maintaining employee relationships through coaching, advising and negotiating in conflict situations, and assisting in organizational effectiveness efforts. You will deliver HR solutions in a number of key areas, such as recruitment and hiring, internal mobility, employee relations, performance management, labor law compliance, HR operations, and skill development and training.
As a strategic member of a cross functional team, you will work closely with the Madison Avenue Flagship management team as well as partner with other members of the HR team and work collaboratively across all levels of management to assist in the implementation of people-related services, HR policies, practices and procedures. The HR Business Partner will support the Madison Avenue Flagship Boutique and will support approximately 140 retail employees. This position is located on site at the Hermès Madison Avenue Flagship Boutique in New York City.
About the Role:
• Serves as a strategic HR Business Partner for the Madison Avenue Flagship Boutique, in partnership with the Director of HR, serves as onsite HR representative for the Madison Avenue Global Flagship Boutique.
• Provides hands-on HR support in maintaining a presence in the location. Is a regular contributor to management/staff meetings, staying aware of all business issues and priorities, and provides focused support, coaching, and guidance to management.
• Manages employee relations for the store location and recommends appropriate employment action to maintain a productive, positive work environment. Empowers store management to manage employee disciplinary actions to ensure consistent, uniform and fair application of company policies and procedures and governmental laws. With general supervision, conducts investigations, recommends solutions to issues, counsels employees, advises managers on discipline process and facilitates dispute resolution.
• Leads full cycle recruiting processes to meet the various staffing needs within the Flagship. Maintains accurate and organized documentation, digital filing and reporting on all candidates/applicant tracking initiatives. Ensures job descriptions are created, evaluated and current for all positions prior to recruitment/hire.
• Responsible for HR headcount budget: assists with management to assess new headcount requests and maintenance of organizational charts for region.
• Conducts regular touch base meetings with store leaders to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with coaching recommendations to optimize business performance.
• Provides support to the Director, HRBP of the Region in implementing new programs and initiatives that impact employee engagement.
• Responsible for optimization and implementation of company talent acquisition and management programs and manages in-house talent systems and vendor relationships in collaboration with other HRBP’s to ensure the hiring of key talent with a focus on the candidate experience. Ensures all regular vacant positions are posted internally and externally, and provides analysis of recruiting processes, employee retention statistics, and other associated HR metrics.
• In collaboration with the Talent Development team, responsible for scheduling and facilitation of training curriculum/materials to meet local business needs as it relates to new hire orientation, compliance, leadership development and other soft skills as identified.
• Responsible for the management of the company’s annual performance review process and 30/60-day new hire review process.
• Assists as needed with entry and maintenance of new hires and/or employee changes in HRIS system.
• Assists in the development and administration of all other projects, programs, procedures, and guidelines aimed at aligning the workforce with strategic goals of the department and company.
Supervisory Responsibility - NO
• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions.
Budget Responsibility - YES
• Manages HR budget sheet with Compensation Manager for recruiting and hiring processes.
• Assists retail management in monitoring payroll budget for location, controlling overtime and staying within budget for salary.
• Creates and maintains budget for recruitment and associated systems.
Decision Making Responsibility - YES
• Recruitment and hiring
• Employee Relations / Dispute Resolution
About You:
• At least 3 years of experience in a HR Business Partner role
• Experience leading HR functions in New York City required
• Experience in luxury retail and/or service-oriented organization
• Experience in high volume, high-traffic, and high-visibility Flagship environments preferred
• Bachelor’s Degree preferred
• Strong skills in high volume employee relations, talent development, recruiting, and performance management
• Exceptional relationship-building skills to create long-lasting impact to client group
• Solid understanding of HR policies and procedures, Federal and State employment laws, compliance and reporting requirements
• Clear understanding of the end to end recruitment lifecycle processes and ability to recruit all levels of the organization
• Strong counselling approach and proven ability to influence others and support where needed
• Must possess strong management and internal customer service skills
• Excellent written and verbal communication skills and interpersonal skills
• Demonstrated ability to use technology (i.e. Excel, PowerPoint, Word, HRIS systems and internet) to gather, interpret, organize and present data
• Must possess sound judgment and critical thinking skills, ability to manage multiple priorities and administer broad range of tasks
• Demonstrated success management of multiple projects and competing priorities while balancing the needs for quality with meeting deadlines
• Detail oriented with strong organizational skills; evidence of self-motivation; demonstrated ability to plan, schedule and work both independently and in teams within a service-oriented organization
The range for this position is $71,803 to $119,671 annually. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility Save are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
via Hermès - Hermes
schedule_type: Full-time
The primary responsibilities of the Master Tailor are: the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members across HOP on tailoring and Bespoke services. This position is responsible for providing outstanding customer service for the Madison Avenue Flagship... boutique and other HOP boutiques as needed, by ensuring
The primary responsibilities of the Master Tailor are: the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members across HOP on tailoring and Bespoke services. This position is responsible for providing outstanding customer service for the Madison Avenue Flagship... boutique and other HOP boutiques as needed, by ensuring the proper fit, marking, altering, and pressing of garments. This position also must support the selling process by greeting and interacting with clients, performing fitting and handling all special requests or immediate alteration needs. The Master Tailor works closely with the Senior Manager, MTM/MRTW on all MTM and Bespoke orders; providing follow up and communication on status of projects within HOP. Additional responsibilities may include travel to HOP Boutiques for training and events related to Bespoke and MTM services in partnership with the Senior Manager, MTM/MRTW.
All other duties as assigned by the supervisor.
• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards;
• Understand style and fit of various garments. Maintain an up to date product knowledge of Hermès Men’s collections seasonally;
• Conduct trainings in tandem with Senior Manager, MTM/MRTW for local teams;
• Provide key knowledge of the Bespoke program as well as garment construction to both internal and external clients;
• Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment;
• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed;
• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business;
• Demonstrate a clear understanding of client needs;
• Demonstrate thorough knowledge of the luxury retail market and competitors;
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric;
• Assist in teaching store personnel basic pressing techniques;
• Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product.
• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled
Supervisory Responsibility
• No
Budget Responsibility
• No
Decision Making Responsibility
• Yes – ability to make assess and make decisions regarding alterations of product.
Qualifications and Education Requirements
Minimum Years of Experience
• 8-10 years
Minimum Education Requirement
Preferred Skills
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience;
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques;
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury;
• Strong knowledge of different fabrications and materials;
• A high level of applied tailoring skills;
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique;
• Must be able to effectively organize and track product and client information;
• Ability to lift between 0-25 lbs without assistance.
The range for this position is $68,000 to $92,000 annually. Actual rates are determined based on the job, location, and individual experience.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
All other duties as assigned by the supervisor.
• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards;
• Understand style and fit of various garments. Maintain an up to date product knowledge of Hermès Men’s collections seasonally;
• Conduct trainings in tandem with Senior Manager, MTM/MRTW for local teams;
• Provide key knowledge of the Bespoke program as well as garment construction to both internal and external clients;
• Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment;
• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed;
• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business;
• Demonstrate a clear understanding of client needs;
• Demonstrate thorough knowledge of the luxury retail market and competitors;
• Press all altered clothing. Be aware of pressing techniques for various weights of fabric;
• Assist in teaching store personnel basic pressing techniques;
• Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product.
• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled
Supervisory Responsibility
• No
Budget Responsibility
• No
Decision Making Responsibility
• Yes – ability to make assess and make decisions regarding alterations of product.
Qualifications and Education Requirements
Minimum Years of Experience
• 8-10 years
Minimum Education Requirement
Preferred Skills
• Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience;
• Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques;
• Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury;
• Strong knowledge of different fabrications and materials;
• A high level of applied tailoring skills;
• Must possess superior communication skills in order to effectively communicate with clients, management and employees in the boutique;
• Must be able to effectively organize and track product and client information;
• Ability to lift between 0-25 lbs without assistance.
The range for this position is $68,000 to $92,000 annually. Actual rates are determined based on the job, location, and individual experience.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address Show more details...
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