goodwall

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    8 yrs old

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Traffic rank
#446,566
Site age
8 yrs
Location
United States
Newest job postings for goodwall
via Jooble posted_at: 7 days agoschedule_type: Full-time
• *Travelers Cos. - HQ** The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U.S. personal insurance through independent agents. Travelers is incorporated in Minnesota, with headquarters in New York City and its largest office in Hartford, Connecticut. Travelers also... maintains a large office in St. Paul, Minnesota.[1] It • *Travelers Cos. - HQ**

The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U.S. personal insurance through independent agents. Travelers is incorporated in Minnesota, with headquarters in New York City and its largest office in Hartford, Connecticut. Travelers also... maintains a large office in St. Paul, Minnesota.[1] It has been a component of the Dow Jones Industrial Average since June 8, 2009 **Job Summary**

Customer Service Representative can build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers. **What youll do**

Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned. **What we're looking for**

High school diploma or GED. Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred. Previous customer service experience preferred. Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content. Technical knowledge: Solid math and analytical skills. Strong keyboard skills and system navigation experience. Customer service: Must be able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers
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via Salary.com posted_at: 5 days agoschedule_type: Full-time
Preferred SkillsCustomer Service Adaptablility Verbal Communication Written Communication Time Management Multi-tasking Level of EducationBachelors Travelers Cos. - HQ The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U... S. personal insurance through independent agents. Travelers is incorporated in Minnesota, with headquarters Preferred SkillsCustomer Service Adaptablility Verbal Communication Written Communication Time Management Multi-tasking Level of EducationBachelors Travelers Cos. - HQ

The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U...

S. personal insurance through independent agents. Travelers is incorporated in Minnesota, with headquarters in New York City and its largest office in Hartford, Connecticut.

Travelers also maintains a large office in St. Paul, Minnesota. 1 It has been a component of the Dow Jones Industrial Average since June 8, 2009 What youll do

Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position.

It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments : Handles 1st party property claims of moderate severity and complexity as assigned.

Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and / or computer assisted estimates.

Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies.

Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and / or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence.

Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides.

Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.

Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable.

Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers / business partners.

Recognizes when to refer claims to Travelers Special Investigations Unit and / or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager.

Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs;

including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required.

In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.

What we're looking for

Minimum Qualifications High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.

Valid driver's license - required. Education, Work Experience, & Knowledge Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Licensing or Certificates Valid passport preferred. Job Specific Technical Skills & Competencies Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills ?

Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking ?

Basic Judgment / Decision Making ? Basic Environmental / Work Schedules / Other This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.

While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

Travel Requirements : Travel Occasionally
21 hours ago
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via Jooble posted_at: 7 days agoschedule_type: Temp work
Preferred SkillsVerbal Communication Written Communication Adaptablility Multi-tasking Working Under Pressure Self-learning **Creative Financial Staffing (CFS)** CFS is a leading, employee-owned staffing firmthe largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique... resources to better understand hiring needs, attract Preferred SkillsVerbal Communication Written Communication Adaptablility Multi-tasking Working Under Pressure Self-learning **Creative Financial Staffing (CFS)**

CFS is a leading, employee-owned staffing firmthe largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique... resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire and project support to interim management.
• *What we're looking for**

1+ years of experience with troubleshooting, desk-side support, and/or systems and network administration Experience with Microsoft Office, Office 365, Active Directory, and basic networking knowledge Good communication skills, both written and orally Exposure using ticketing system, RMM tool or similar Bonus Experience with LAN/WAN, routers, switches, firewalls, backup solutions, storage solutions, servers
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