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Most recent job postings at HighLevel
via Recruit.net
posted_at: 24 hours agoschedule_type: Full-time
White Label Coordinator
Success Operations · Dallas, Texas (Remote) Position: White Label Coordinator, Customer Support Exempt/Non-Exempt: Exempt Reports To: Manager of Support Operations
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers.
White Label Coordinator
Success Operations · Dallas, Texas (Remote) Position: White Label Coordinator, Customer Support Exempt/Non-Exempt: Exempt Reports To: Manager of Support Operations
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.
Who You Are:
You are looking for an opportunity to bring your technical skills and organized thinking to a role that allows you to exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. The primary role of the White Label Coordinator would be to act as a technical resource to our customer base for onboarding them into our program and setting up their White Label app. You possess the ability to troubleshoot product issues and have experience supporting software solutions preferably within the technology industry.
What You’ll Be Doing:
• Provide basic technical support and assistance to customers via email, phone, or chat.
• Monitor new client app purchases and follow up with each client to ensure the proper information and forms are submitted to support their onboarding.
• Responsible for imputing client data into our relevant third-party software for initiating the build of the app.
• Manage the client onboarding experience, ensuring each app successfully goes live and the onboarding process is precisely executed to build a strong customer relationship foundation.
• Partner with our Development team to access additional resources and facilitate the solutions and tools needed to support the app build.
• Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
• Support customer requests in making relevant updates to their app as needed, and provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Document support interactions, including details of inquiries, complaints, comments, and actions taken in our internal tracking system.
• Act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using our White Label product.
• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocate for solutions, product enhancements, and other actions to meet the needs of customers.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• BA/BS in Computer Science or equivalent combination of education and experience.
• Excellent oral and written communication skills as it relates to technical and product concepts.
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment.
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat.
• Comfortable conversing over live Zoom and Phone conversations is a requirement.
• 1-3 yrs. experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills.
• Strong interpersonal skills.
• Ability to explain complex technical concepts.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Location
Dallas, Texas (Remote)
Minimum Experience
Mid-level Show more details...
Success Operations · Dallas, Texas (Remote) Position: White Label Coordinator, Customer Support Exempt/Non-Exempt: Exempt Reports To: Manager of Support Operations
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.
Who You Are:
You are looking for an opportunity to bring your technical skills and organized thinking to a role that allows you to exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. The primary role of the White Label Coordinator would be to act as a technical resource to our customer base for onboarding them into our program and setting up their White Label app. You possess the ability to troubleshoot product issues and have experience supporting software solutions preferably within the technology industry.
What You’ll Be Doing:
• Provide basic technical support and assistance to customers via email, phone, or chat.
• Monitor new client app purchases and follow up with each client to ensure the proper information and forms are submitted to support their onboarding.
• Responsible for imputing client data into our relevant third-party software for initiating the build of the app.
• Manage the client onboarding experience, ensuring each app successfully goes live and the onboarding process is precisely executed to build a strong customer relationship foundation.
• Partner with our Development team to access additional resources and facilitate the solutions and tools needed to support the app build.
• Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
• Support customer requests in making relevant updates to their app as needed, and provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Document support interactions, including details of inquiries, complaints, comments, and actions taken in our internal tracking system.
• Act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using our White Label product.
• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocate for solutions, product enhancements, and other actions to meet the needs of customers.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• BA/BS in Computer Science or equivalent combination of education and experience.
• Excellent oral and written communication skills as it relates to technical and product concepts.
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment.
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat.
• Comfortable conversing over live Zoom and Phone conversations is a requirement.
• 1-3 yrs. experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills.
• Strong interpersonal skills.
• Ability to explain complex technical concepts.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Location
Dallas, Texas (Remote)
Minimum Experience
Mid-level Show more details...
via Talentify
schedule_type: Full-time
Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment!
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends...
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful,
Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment!
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends...
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Want to learn more? Check out our website: www.gohighlevel.com
Who You Are:
The primary role of the Customer Support Representative (CSR) would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified CSR possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry .
What You’ll Do:
Today:
• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Uses judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
Soon:
• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.
Eventually:
• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• 2+ years prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner , not required but a plus!
• Strong technical aptitude, analytical and troubleshooting skills.
• BA/BS in Computer Science or equivalent combination of education and experience.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude is extremely important to be a team player.
• Excellent note-taking skills.
Language Skills Required Vs. Preferred:
• Fluent in English.
• Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends...
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Want to learn more? Check out our website: www.gohighlevel.com
Who You Are:
The primary role of the Customer Support Representative (CSR) would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified CSR possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry .
What You’ll Do:
Today:
• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Uses judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
Soon:
• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.
Eventually:
• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• 2+ years prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner , not required but a plus!
• Strong technical aptitude, analytical and troubleshooting skills.
• BA/BS in Computer Science or equivalent combination of education and experience.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude is extremely important to be a team player.
• Excellent note-taking skills.
Language Skills Required Vs. Preferred:
• Fluent in English.
• Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
via Salary.com
schedule_type: Full-time
Position: Customer Support Representative
Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment...
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends.
Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work
Position: Customer Support Representative
Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment...
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends.
Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work really hard to provide exceptional service for our clients across 15 countries! We are empowering marketing agencies and entrepreneurs by providing all of the resources needed to succeed online. Our mission is to help our clients grow at a faster rate and turn into 8 figure businesses. High Level is the FASTEST growing, white label platform for Digital Marketing Agencies, CRM, email, 2-way SMS, funnel builder, AND MORE!
Want to learn more? Check out our website: https://www.gohighlevel.com/
Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!
What You'll Bring:
• High School Diploma or equivalent required, applicable degree is a plus!
• Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
• Excellent written/verbal English communication skills required, fluency in other languages is a plus!
• B2B Marketing or SaaS experience preferred, not required.
• Ability to easily adapt to CRM systems and automation tools.
• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
• Ideally, you LOVE tech, marketing, and are constantly learning new things.
• Ability to pass a pre-employment background check specific to the position applied for.
What You'll Do: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services.
This includes:
• Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
• Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
• Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
• Providing customer service on small to midsize accounts of moderate complexity.
• Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
• Conducting product training to clients as needed.
• Addressing and resolving customer conflicts in an effective and professional approach.
• Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.
Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment...
Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends.
Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work really hard to provide exceptional service for our clients across 15 countries! We are empowering marketing agencies and entrepreneurs by providing all of the resources needed to succeed online. Our mission is to help our clients grow at a faster rate and turn into 8 figure businesses. High Level is the FASTEST growing, white label platform for Digital Marketing Agencies, CRM, email, 2-way SMS, funnel builder, AND MORE!
Want to learn more? Check out our website: https://www.gohighlevel.com/
Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!
What You'll Bring:
• High School Diploma or equivalent required, applicable degree is a plus!
• Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
• Excellent written/verbal English communication skills required, fluency in other languages is a plus!
• B2B Marketing or SaaS experience preferred, not required.
• Ability to easily adapt to CRM systems and automation tools.
• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
• Ideally, you LOVE tech, marketing, and are constantly learning new things.
• Ability to pass a pre-employment background check specific to the position applied for.
What You'll Do: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services.
This includes:
• Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
• Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
• Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
• Providing customer service on small to midsize accounts of moderate complexity.
• Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
• Conducting product training to clients as needed.
• Addressing and resolving customer conflicts in an effective and professional approach.
• Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.
Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
via Salary.com
schedule_type: Full-time
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to... learn more? Check out our website: www.gohighlevel.com
Who
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to... learn more? Check out our website: www.gohighlevel.com
Who You Are:
HighLevel is experiencing tremendous growth and we are excited to be adding a People Operations Coordinator to our team. Our culture and our people are the core of HighLevel. As the People Operations Coordinator, you will be able to have a meaningful impact supporting all people at HighLevel to succeed in their roles by coordinating and organizing critical people programs. You like to tackle issues that arise in a timely manner and thrive in an ever-changing environment. As a People Operations Coordinator, you are well organized, have an eye for detail, and know how to keep employee information confidential. You are a self-starter with a keen ability to prioritize tasks and align to team needs.
This role reports directly to the Sr. People Operations Manager and will work closely with our Talent Acquisition team. Our team members are spread out all over the world with a very strong presence in Texas, Florida, Oregon, and India. This will allow you to support many of the programs with a digital-first focus so everyone can participate.
What You'll Be Doing:
• Support employee lifecycle administration from onboarding, status changes, and off-boarding, including maintaining data integrity of our People data between systems and between employee detail changes, including our HRIS (BambooHR), org chart, and various other internal People tools
• Manage the day-to-day data entry of all transfers, promotions, and salary changes into the HRIS
• Support the talent acquisition team with scheduling and hosting candidates
• Partner with the talent team to own new hire offers and background checks
• Responsible for the end-to-end onboarding and pre-onboarding process, including serving as the main point of contact, both internally and externally, to new hires and managers
• Schedule onboarding activities, including but not limited to preparing first-day schedules, new hire intros to Managers, new hire intros to peer buddies and lots more that we do to make our new hires feel welcome and set up for success
• Partner with our IT vendor for any support needed in regards to ordering equipment and accessories for new hires and current team members
• Support with swag for new employees
• Support the administration of our annual performance and quarterly well being engagement cycles
• Lead employee activity programs to promote the work culture, including onsite and virtual events to support employee engagement and fun
• Organize and manage recognition programs, such as anniversary and birthday gifting programs
• Support other engagement initiatives as needed
• Make sure labor law notifications are up to date and posted in accordance with employment laws
• Ensure data accuracy by conducting data audits
• Compile and prepare routine compliance and ad hoc reports using google/excel and other applications
• Ensures that records, files, and electronic tracking systems are maintained accurately to ensure compliance according to company and regular policies/procedures
• Other duties as may be assigned
You'll Have:
• At least 1-2 years of experience in an HR role showing increasing responsibility including hands-on experience managing day to day HR administration
• Bachelor's degree preferred in HR or related field
• Strong Google sheets/excel proficiency
• Previous experience with HR information systems is required
• Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues
• Detail-oriented with strong follow-through
• Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams
HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to... learn more? Check out our website: www.gohighlevel.com
Who You Are:
HighLevel is experiencing tremendous growth and we are excited to be adding a People Operations Coordinator to our team. Our culture and our people are the core of HighLevel. As the People Operations Coordinator, you will be able to have a meaningful impact supporting all people at HighLevel to succeed in their roles by coordinating and organizing critical people programs. You like to tackle issues that arise in a timely manner and thrive in an ever-changing environment. As a People Operations Coordinator, you are well organized, have an eye for detail, and know how to keep employee information confidential. You are a self-starter with a keen ability to prioritize tasks and align to team needs.
This role reports directly to the Sr. People Operations Manager and will work closely with our Talent Acquisition team. Our team members are spread out all over the world with a very strong presence in Texas, Florida, Oregon, and India. This will allow you to support many of the programs with a digital-first focus so everyone can participate.
What You'll Be Doing:
• Support employee lifecycle administration from onboarding, status changes, and off-boarding, including maintaining data integrity of our People data between systems and between employee detail changes, including our HRIS (BambooHR), org chart, and various other internal People tools
• Manage the day-to-day data entry of all transfers, promotions, and salary changes into the HRIS
• Support the talent acquisition team with scheduling and hosting candidates
• Partner with the talent team to own new hire offers and background checks
• Responsible for the end-to-end onboarding and pre-onboarding process, including serving as the main point of contact, both internally and externally, to new hires and managers
• Schedule onboarding activities, including but not limited to preparing first-day schedules, new hire intros to Managers, new hire intros to peer buddies and lots more that we do to make our new hires feel welcome and set up for success
• Partner with our IT vendor for any support needed in regards to ordering equipment and accessories for new hires and current team members
• Support with swag for new employees
• Support the administration of our annual performance and quarterly well being engagement cycles
• Lead employee activity programs to promote the work culture, including onsite and virtual events to support employee engagement and fun
• Organize and manage recognition programs, such as anniversary and birthday gifting programs
• Support other engagement initiatives as needed
• Make sure labor law notifications are up to date and posted in accordance with employment laws
• Ensure data accuracy by conducting data audits
• Compile and prepare routine compliance and ad hoc reports using google/excel and other applications
• Ensures that records, files, and electronic tracking systems are maintained accurately to ensure compliance according to company and regular policies/procedures
• Other duties as may be assigned
You'll Have:
• At least 1-2 years of experience in an HR role showing increasing responsibility including hands-on experience managing day to day HR administration
• Bachelor's degree preferred in HR or related field
• Strong Google sheets/excel proficiency
• Previous experience with HR information systems is required
• Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues
• Detail-oriented with strong follow-through
• Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams
HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...
via Jooble
posted_at: 6 days agoschedule_type: Full-time
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast-growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want... to learn more? Check out our website:
Who You Are:
As
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast-growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want... to learn more? Check out our website:
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
This role is 100% remote for residents of Texas and Florida.
What You Will Be Doing:
• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
What You'll Bring:
• Associate degree or equivalent work experience and a minimum of two years of software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.
• Strong problem-solving skills Show more details...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast-growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want... to learn more? Check out our website:
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
This role is 100% remote for residents of Texas and Florida.
What You Will Be Doing:
• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
What You'll Bring:
• Associate degree or equivalent work experience and a minimum of two years of software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.
• Strong problem-solving skills Show more details...
via ZipRecruiter
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Salary:
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well
Salary:
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
As a Manager, Trial Experience, you will be at the forefront of value-driven conversations with prospective clients and existing team members. You will be someone who is passionate
about solving problems, handles escalations, nurtures prospective customers, loves all things data, and is looking to make a high-impact role in a high-growth startup. As a Manager, Trial
Experience, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you
must have a solid technical understanding of HighLevel's platform, combined with the ability to build rapport with potential customers, and the ability to build and lead a successful team.
Additionally, you are a passionate people leader who jumps at the opportunity to create repeatable consistent business processes. You’re searching for your chance to support a
team of people who guide prospective customers to achieving their business success with the HighLevel platform. You will lead a team that provides world class engagement the
moment a prospect starts their trial of the HighLevel platform. You will create a results-based atmosphere that allows for autonomy on some projects and fosters collaboration on others.
In this role, you will create a team of subject matter experts that our prospective customers will look to for answers on how the HighLevel platform fits into their business strategy and how to make them successful. Our Manager, Trial Experience will tie it all together with a team of people who embrace an all hands on deck attitude.
What You’ll Be Doing:
• Hire, train, mentor a team of Trial Experience Representatives who engage and nurture new customer relationships
• Align and create scalable processes, reports, and standard operating procedures that ensure the HighLevel SEs can articulate how the HighLevel Platform will impact the customer’s goals, needs and objectives
• In partnership with the VP of Revenue, designs and recommends sales target & KPI's to optimize trial to paid efforts and establishes short long term strategies - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Create, lead and ensure your teams are successful by coaching, developing, inspiring, motivating, encouraging and holding them accountable against established KPIs, SOPs, playbooks, road maps, policies and procedures
• Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback and coaching with team members and team leads while fostering a high performance culture that inspires the desire to succeed
• Responsible for providing your teams with resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience
• Develop a strong rapport with an established team of Trial Experience Representatives, along with a variety of business teams, departments, and leaders across the business
• Regularly balance the expectations of a team with individual duties and responsibilities
• Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
• Occasionally engage with a pipeline of new business customers through inbound customer engagement
• Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics
• Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices
• Support other initiatives, as needed
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
• 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing
to the professional development of those around you
• A strong technical aptitude to help our users succeed with the HighLevel software
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Experience working with and or ability to learn the use of various CRM Systems
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn and other social media
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
remote work Show more details...
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
As a Manager, Trial Experience, you will be at the forefront of value-driven conversations with prospective clients and existing team members. You will be someone who is passionate
about solving problems, handles escalations, nurtures prospective customers, loves all things data, and is looking to make a high-impact role in a high-growth startup. As a Manager, Trial
Experience, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you
must have a solid technical understanding of HighLevel's platform, combined with the ability to build rapport with potential customers, and the ability to build and lead a successful team.
Additionally, you are a passionate people leader who jumps at the opportunity to create repeatable consistent business processes. You’re searching for your chance to support a
team of people who guide prospective customers to achieving their business success with the HighLevel platform. You will lead a team that provides world class engagement the
moment a prospect starts their trial of the HighLevel platform. You will create a results-based atmosphere that allows for autonomy on some projects and fosters collaboration on others.
In this role, you will create a team of subject matter experts that our prospective customers will look to for answers on how the HighLevel platform fits into their business strategy and how to make them successful. Our Manager, Trial Experience will tie it all together with a team of people who embrace an all hands on deck attitude.
What You’ll Be Doing:
• Hire, train, mentor a team of Trial Experience Representatives who engage and nurture new customer relationships
• Align and create scalable processes, reports, and standard operating procedures that ensure the HighLevel SEs can articulate how the HighLevel Platform will impact the customer’s goals, needs and objectives
• In partnership with the VP of Revenue, designs and recommends sales target & KPI's to optimize trial to paid efforts and establishes short long term strategies - measure and provide detailed analysis on success against team’s growth KPIs and metrics
• Create, lead and ensure your teams are successful by coaching, developing, inspiring, motivating, encouraging and holding them accountable against established KPIs, SOPs, playbooks, road maps, policies and procedures
• Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback and coaching with team members and team leads while fostering a high performance culture that inspires the desire to succeed
• Responsible for providing your teams with resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience
• Develop a strong rapport with an established team of Trial Experience Representatives, along with a variety of business teams, departments, and leaders across the business
• Regularly balance the expectations of a team with individual duties and responsibilities
• Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
• Occasionally engage with a pipeline of new business customers through inbound customer engagement
• Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics
• Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices
• Support other initiatives, as needed
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
• 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing
to the professional development of those around you
• A strong technical aptitude to help our users succeed with the HighLevel software
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Experience working with and or ability to learn the use of various CRM Systems
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn and other social media
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
remote work Show more details...
via ZipRecruiter
schedule_type: Full-time
Salary:
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well
Salary:
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
Responsible for leading and inspiring the Advisor team that primarily drives the initial implementation and onboarding for new HighLevel customers. Focuses on developing team capabilities, achieving software, data, migration and operational objectives and successfully delivering on customer commitments. This role will require frequent multi-tasking between building team internal processes and management of team members. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You'll Be Doing:
• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Oversee the successful and on-time delivery of HighLevel implementations.
• Organize task workloads and align individuals most qualified for assignments on specific tasks.
• Ensure the consistent application of Highlevel project methodologies across all consulting assignments.
• Continuously improve processes, procedures, templates and best practices for project delivery.
• Provide pretrial and trialing support and scoping when required to help customers understand the onboarding process.
• Work with sales, support & customer care teams and other departments to ensure strong handoffs and cross-functional experiences.
• Build, develop and retain a high performing team that delivers positive contributions to the company.
• Measure and report on KPI’s around services delivery (utilization, customer sat, escalations, over/under budget, forecast).
• Serve as a senior escalation point for customers and partner with other groups to resolve issues.
• Inform HighLevel’s health algorithm by reporting on project health and identifying those projects that are at-risk.
• Demonstrate an understanding of Highlevel products & services and how they apply to specific situations.
• Become an expert in the features, benefits and applications of HighLevel’s solutions.
• Meet with individuals regularly for project reviews and progress against objectives.
• Lead, coach and empower the implementation team to be successful in their roles.
• Managing attendance and HR needs.
• Other duties may be assigned and/or modified as business needs change
What You'll Bring:
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• BA/BS in Computer Science or equivalent combination of education and experience.
• 3-4 years of experience in leadership in customer services or technology consulting.
• Minimum 3 years of experience managing a team of direct reports – preferably consultants.
• 2-3 years of experience using HighLevel’s or other similar vertical solutions preferred.
• Experience managing a high velocity portfolio of projects to consistent, high-quality outcomes.
• Comfortable in a fast-paced environment that requires strong time-management and prioritization skills.
• Ability to successfully deliver multiple complex projects simultaneously.
• Excellent customer management and project management skills.
• Experience measuring progress against goals for satisfaction, quality, utilization and on-time delivery.
• Relevant experience monitoring results and taking corrective action to ensure goals are met.
• Strong communication skills and ability to work with both technical and business stakeholders.
• Strong organizational and planning skill with meticulous attention to detail.
• Experience hiring, coaching and developing a team of high performing, passionate professionals.
• Executive level presence, self-motivated, highly driven and self-assured.
• Fluent in English.
• Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
remote work Show more details...
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
Responsible for leading and inspiring the Advisor team that primarily drives the initial implementation and onboarding for new HighLevel customers. Focuses on developing team capabilities, achieving software, data, migration and operational objectives and successfully delivering on customer commitments. This role will require frequent multi-tasking between building team internal processes and management of team members. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
What You'll Be Doing:
• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Oversee the successful and on-time delivery of HighLevel implementations.
• Organize task workloads and align individuals most qualified for assignments on specific tasks.
• Ensure the consistent application of Highlevel project methodologies across all consulting assignments.
• Continuously improve processes, procedures, templates and best practices for project delivery.
• Provide pretrial and trialing support and scoping when required to help customers understand the onboarding process.
• Work with sales, support & customer care teams and other departments to ensure strong handoffs and cross-functional experiences.
• Build, develop and retain a high performing team that delivers positive contributions to the company.
• Measure and report on KPI’s around services delivery (utilization, customer sat, escalations, over/under budget, forecast).
• Serve as a senior escalation point for customers and partner with other groups to resolve issues.
• Inform HighLevel’s health algorithm by reporting on project health and identifying those projects that are at-risk.
• Demonstrate an understanding of Highlevel products & services and how they apply to specific situations.
• Become an expert in the features, benefits and applications of HighLevel’s solutions.
• Meet with individuals regularly for project reviews and progress against objectives.
• Lead, coach and empower the implementation team to be successful in their roles.
• Managing attendance and HR needs.
• Other duties may be assigned and/or modified as business needs change
What You'll Bring:
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you.
• BA/BS in Computer Science or equivalent combination of education and experience.
• 3-4 years of experience in leadership in customer services or technology consulting.
• Minimum 3 years of experience managing a team of direct reports – preferably consultants.
• 2-3 years of experience using HighLevel’s or other similar vertical solutions preferred.
• Experience managing a high velocity portfolio of projects to consistent, high-quality outcomes.
• Comfortable in a fast-paced environment that requires strong time-management and prioritization skills.
• Ability to successfully deliver multiple complex projects simultaneously.
• Excellent customer management and project management skills.
• Experience measuring progress against goals for satisfaction, quality, utilization and on-time delivery.
• Relevant experience monitoring results and taking corrective action to ensure goals are met.
• Strong communication skills and ability to work with both technical and business stakeholders.
• Strong organizational and planning skill with meticulous attention to detail.
• Experience hiring, coaching and developing a team of high performing, passionate professionals.
• Executive level presence, self-motivated, highly driven and self-assured.
• Fluent in English.
• Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
remote work Show more details...
via Dallas, TX - Geebo
posted_at: 3 days agoschedule_type: Full-timesalary: 20–28 an hour
Quick Apply Full-time 3 hours ago Full Job Description Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants.
As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding.
Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance.
Want
Quick Apply Full-time 3 hours ago Full Job Description Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants.
As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding.
Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance.
Want to learn more? Check out our website:
www.
gohighlevel.
com Who You Are:
You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others.
Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program.
Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest... channel of HighLevel customer acquisition.
This is a 100% remote position for residents of Texas or Florida.
What You Will Be Doing:
Measure success against affiliate program growth KPIs and metrics Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies Prospect and identify an ongoing targeted list of potential affiliates Create personalized strategies for existing affiliate quarterly goals and targets Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers Other duties may be assigned What You'll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or Equivalent SaaS Experience required 0-2 Years of Digital Marketing, Agency Sales, Account Management or Business Development experience Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO Comfort in public speaking and presentations to a variety of audiences Proficiency in professional writing and or basic copywriting skills A strong technical aptitude to help our users succeed with the HighLevel software Experience working with and or ability to learn the use of various CRM Systems Working Knowledge of the following applications strongly preferred Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media EEO Statement:
At HighLevel we value diversity.
In fact, we understand it makes our organization stronger.
We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level.
Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants.
As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding.
Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance.
Want to learn more? Check out our website:
www.
gohighlevel.
com Who You Are:
You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others.
Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program.
Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest... channel of HighLevel customer acquisition.
This is a 100% remote position for residents of Texas or Florida.
What You Will Be Doing:
Measure success against affiliate program growth KPIs and metrics Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies Prospect and identify an ongoing targeted list of potential affiliates Create personalized strategies for existing affiliate quarterly goals and targets Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers Other duties may be assigned What You'll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree or Equivalent SaaS Experience required 0-2 Years of Digital Marketing, Agency Sales, Account Management or Business Development experience Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO Comfort in public speaking and presentations to a variety of audiences Proficiency in professional writing and or basic copywriting skills A strong technical aptitude to help our users succeed with the HighLevel software Experience working with and or ability to learn the use of various CRM Systems Working Knowledge of the following applications strongly preferred Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media EEO Statement:
At HighLevel we value diversity.
In fact, we understand it makes our organization stronger.
We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level.
Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
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