HighLevel Overview

HighLevel

Software company in Dallas, Texas

Gohighlevel.com is a comprehensive marketing, sales, and automation platform designed for business owners, entrepreneurs, and marketing agencies. It offers a wide range of tools and features to help users streamline their business processes and grow their client base. This all-in-one platform allows users to build and optimize websites, manage customer relationships, send personalized and automated marketing campaigns, track leads and sales, create sales funnels, and much more. With its intuitive and user-friendly interface, Gohighlevel.com aims to provide a seamless experience for users looking to effectively manage and scale their businesses.

Encrypted

Site is Encrypted
Country

Hosted in United States
Latitude\Longitude

37.751 / -97.822 Google Map
Traffic rank

#17,813 Site Rank
Site age

8 yrs old
Site Owner information

Whois info

Website is Safe

Site is not blacklisted

Address

400 North St. Paul Street Suite 920, Dallas, TX 75201
Phone

(267) 544-1896

Traffic rank
#17,813

Site age
8 yrs

Location
United States

Popular Questions for HighLevel

Newest job postings for HighLevel

White Label Coordinator

via Recruit.net posted_at: 24 hours agoschedule_type: Full-time

White Label Coordinator Success Operations · Dallas, Texas (Remote) Position: White Label Coordinator, Customer Support Exempt/Non-Exempt: Exempt Reports To: Manager of Support Operations Who We Are... HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. White Label Coordinator
Success Operations · Dallas, Texas (Remote) Position: White Label Coordinator, Customer Support Exempt/Non-Exempt: Exempt Reports To: Manager of Support Operations
Who We Are...
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.
Who You Are:
You are looking for an opportunity to bring your technical skills and organized thinking to a role that allows you to exemplify our “customer obsessed” ethos and demonstrate best in class customer service and support practices. The primary role of the White Label Coordinator would be to act as a technical resource to our customer base for onboarding them into our program and setting up their White Label app. You possess the ability to troubleshoot product issues and have experience supporting software solutions preferably within the technology industry.
What You’ll Be Doing:
• Provide basic technical support and assistance to customers via email, phone, or chat.
• Monitor new client app purchases and follow up with each client to ensure the proper information and forms are submitted to support their onboarding.
• Responsible for imputing client data into our relevant third-party software for initiating the build of the app.
• Manage the client onboarding experience, ensuring each app successfully goes live and the onboarding process is precisely executed to build a strong customer relationship foundation.
• Partner with our Development team to access additional resources and facilitate the solutions and tools needed to support the app build.
• Address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
• Support customer requests in making relevant updates to their app as needed, and provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Document support interactions, including details of inquiries, complaints, comments, and actions taken in our internal tracking system.
• Act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using our White Label product.
• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocate for solutions, product enhancements, and other actions to meet the needs of customers.
What You’ll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
• BA/BS in Computer Science or equivalent combination of education and experience.
• Excellent oral and written communication skills as it relates to technical and product concepts.
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment.
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat.
• Comfortable conversing over live Zoom and Phone conversations is a requirement.
• 1-3 yrs. experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills.
• Strong interpersonal skills.
• Ability to explain complex technical concepts.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Location
Dallas, Texas (Remote)
Minimum Experience
Mid-level Show more details...

Customer Support Representative

via Talentify schedule_type: Full-time

Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment! Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends... Who We Are: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment!

Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends...

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

Want to learn more? Check out our website: www.gohighlevel.com

Who You Are:

The primary role of the Customer Support Representative (CSR) would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified CSR possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry .

What You’ll Do:

Today:
• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Uses judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.

Soon:
• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:
• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:
• 2+ years prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner , not required but a plus!
• Strong technical aptitude, analytical and troubleshooting skills.
• BA/BS in Computer Science or equivalent combination of education and experience.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude is extremely important to be a team player.
• Excellent note-taking skills.

Language Skills Required Vs. Preferred:
• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...

Customer Support Representative

via Salary.com schedule_type: Full-time

Position: Customer Support Representative Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment... Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends. Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work Position: Customer Support Representative

Location: This role is 100% remote and employees must reside in Texas or Florida. We will provide the training and equipment...

Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, and weekends.

Who We Are: HighLevel is a thriving start-up, comprised of passionate individuals who like to have fun and work really hard to provide exceptional service for our clients across 15 countries! We are empowering marketing agencies and entrepreneurs by providing all of the resources needed to succeed online. Our mission is to help our clients grow at a faster rate and turn into 8 figure businesses. High Level is the FASTEST growing, white label platform for Digital Marketing Agencies, CRM, email, 2-way SMS, funnel builder, AND MORE!

Want to learn more? Check out our website: https://www.gohighlevel.com/

Who You Are: Is “customer service” your middle name? Do you look for proactive ways to get in front of customer inquiries before they become issues? Do you understand the differences between Customer Success and Customer Support, but can thrive in either role? We are looking for strategic thinkers with creative problem-solving skills, excellent communication and a belief that all-hands-on-deck teamwork and collaboration are the keys to success!

What You'll Bring:
• High School Diploma or equivalent required, applicable degree is a plus!
• Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
• Excellent written/verbal English communication skills required, fluency in other languages is a plus!
• B2B Marketing or SaaS experience preferred, not required.
• Ability to easily adapt to CRM systems and automation tools.
• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
• Ideally, you LOVE tech, marketing, and are constantly learning new things.
• Ability to pass a pre-employment background check specific to the position applied for.

What You'll Do: On a day-to-day basis you will be building strong relationships with our clients to ensure a successful experience with HighLevel products and services.

This includes:
• Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
• Assisting with new client trial-to-pay conversion through contributing to demos, taking part in presentations, and speaking to the long-term success of clients.
• Daily correspondence through any number of channels, including video conferencing, email, telephone and social media inquiries - from customers regarding requirements that include product information, pricing, services, and delivery information.
• Providing customer service on small to midsize accounts of moderate complexity.
• Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
• Conducting product training to clients as needed.
• Addressing and resolving customer conflicts in an effective and professional approach.
• Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.

Highlevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law Show more details...

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