Most recent job postings at daysmart
via LinkedIn posted_at: 14 days agoschedule_type: Full-timework_from_home: 1
TeamUp, a DaySmart company, (goteamup.com) is an all-in-one business management software solution for independent fitness gyms, studios, and boxes. Our customers include businesses like CrossFit gyms, yoga and Pilates studios, martial arts centers, personal trainers, and more. We are passionate about helping our clients have the best experience possible. Since 2012, TeamUp has helped thousands... of businesses take control of payments, scheduling, TeamUp, a DaySmart company, (goteamup.com) is an all-in-one business management software solution for independent fitness gyms, studios, and boxes. Our customers include businesses like CrossFit gyms, yoga and Pilates studios, martial arts centers, personal trainers, and more. We are passionate about helping our clients have the best experience possible.

Since 2012, TeamUp has helped thousands... of businesses take control of payments, scheduling, and member management.

We are looking for a Sales Account Executive based in the US to join our team of superstars.

Responsibilities
• Receive leads from our Demand Generation function and SDRs, conduct outreach to prospective prospects, qualify them, and manage to convert pipeline.
• Arranging and providing product demonstrations to prospective clients, highlighting the benefits the platform will bring to their company.
• Listen attentively, communicate effectively, and present confidently to find the best fit between prospect needs and TeamUp and its integrations.
• Prospect, initiate, and nurture business relationships to generate new business opportunities.
• Maintain updated sales records and prospect status using HubSpot.
• Act as a mentor to SDRs and more junior Account Executives within the team.
• Closely collaborate with internal teams (Marketing, Business Development, Onboarding, Support, and Product) to define strategies that drive maximum value for prospects, customers, and TeamUp.

Requirements
• You have 3+ years of experience as a Sales Account Executive working in a B2B SaaS sales environment.
• You have well-honed sales skills including negotiation, managing objections, and closing sales.
• You are experienced in selling to corporate clients and exceeding ambitious sales targets.
• Experience using Hubspot / Salesforce or similar CRM systems.
• Ability to listen to and engage potential customers by phone, e-mail, chat, video, to quickly understand their requirements.
• Native-level English proficiency.
• Ability to work on a team across multiple time-zones and cultures.

Strong Preference
• Experience working with health/fitness businesses.

Preferred Skills
• Ambition, confidence, fearless outgoing attitude - a self-starter with a competitive growth mindset.
• Strong time management skills and the ability to work independently.
• Comfortable in a constantly changing fast paced environment.
• Confident using technology and speaking on the phone and zoom meetings.
• Experience working in a remote environment.
• Excel proficiency.

Salary

The salary for this role is a base of $50,000 per year with a variable pay target of $45,000.

What We Offer
• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:
• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
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via Indeed posted_at: 3 days agoschedule_type: Full-timesalary: 20.19 an hourwork_from_home: 1
DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training... Responsibilities: • Provide superior customer service to DaySmart customers via DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training...

Responsibilities:
• Provide superior customer service to DaySmart customers via phone, chat, and email.
• Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software.
• Participate in daily departmental meetings communicating recent customer’s issues and concerns.
• Communicate possible software bugs and customer-specific database issues to senior teammates and management.
• Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
• Ability to be on call on holidays and weekends.

What We Expect to See:
• Proficient in using Windows and Microsoft Office Suite.
• Prior customer service experience.
• Positive attitude.
• Excellent written and verbal communication skills.
• Attention to detail.
• Strong problem-solving skills.
• Ability to adapt quickly.
• Ability to work until 8pm or later on weekdays.
• Ability to be on call on weekends and holidays.

What We Like to See:
• Tinkering mindset.
• Ability to work on Saturday.
• Former Geek Squad or similar experience.
• Eagerness to learn and grow.
• Passion for helping others.
• Passion for technology.

Salary
• The pay rate for this role is $20.19 per hour, payable bi-weekly. This position is non-exempt.

What We Offer
• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:
• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
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via Glassdoor posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
About us: DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. We are currently hiring a Product Manager who will be supporting our Pet product line focused on our Time to Pet product where we work with... businesses in the dog walking, pet sitting, boarding About us:

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. We are currently hiring a Product Manager who will be supporting our Pet product line focused on our Time to Pet product where we work with... businesses in the dog walking, pet sitting, boarding and daycare industries. You will work with a team that is incredibly passionate about what we do and why we do it. We pride ourselves on our ability to rapidly deliver exciting new features to our customers, provide unmatched support, and build the best business possible.

Position:

As a Product Manager you will ensure the product creates value for its customers, users, and DaySmart. As the primary product champion, you will focus on opportunities and problems spaces by working with internal customer-facing stakeholders, seeking customers input, looking at data, and understanding “the why”. You will serve as a product evangelist to stakeholders while being the voice of the customer to the engineering and delivery teams. You are comfortable wearing multiple hats to drive progress and balance resources to ensure success. You have exceptional writing and editing skills, combined with strong presentation and communication skills.

Responsibilities
• Drive the execution of all processes in the product lifecycle which at times include, product market research, competitor analysis, planning, positioning, requirements documentation, and product launch.
• Work closely with Product, Engineering, UX designer, and product leadership to drive the product strategy and manage the product roadmap.
• Work with sales, customer experience, and leadership teams to assess customer needs and prioritize the roadmap.
• Serve as the Scrum Product Owner for your engineering team(s) including writing stories, managing the product backlog, attending necessary Scrum ceremonies/meetings
• Proactively track and use data that informs and directs the success of the product. Recommend and influence product-wide success metrics.
• Serve as Product evangelist to the organization encouraging feature adoption and stickiness by helping employees, users, and stakeholders understand and articulate why our product is valuable.

Requirements
• 5+ years of agile product management experience shipping software
• Background in SaaS and cloud-based software. Small business software or Pet industry experience a plus.
• Experience and success driving growth through a Product Led Growth (PLG) environment
• Demonstrated success in defining, planning and launching products that meet and exceed priority business objectives
• Experience with Scrum agile development
• Experience working with 3rd-party partners and successfully integrating their solution
• Strong social and communication skills, including the ability to lead via influence, patience, and determination
• Experience with Jira/Confluence and Pendo or other Product Analytics software
• Excellent analytical/problem-solving skills, including data analysis
• Able to make difficult and quick decisions on a daily basis
• Opinionated, yet humble, when collaborating with team members
• Self-aware with a strong desire to learn and continuously improve

What We Offer
• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:
• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
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via LazyApply schedule_type: Full-timework_from_home: 1
Remote Opportunity DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers... We are looking for a highly motivated and talented Customer Marketing Associate. You will work closely with Marketing, Account Management, Remote Opportunity

DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers...

We are looking for a highly motivated and talented Customer Marketing Associate. You will work closely with Marketing, Account Management, and Customer Success teams to implement, track, and support customer campaigns across all of our brands. You will have the opportunity to work directly with customer advocates to showcase their stories through media campaigns and digital assets including case studies, videos, webinars, and emails. This hands-on role will provide you with well-rounded experience in all areas of marketing and allow you to work closely with top SaaS marketers to help you learn, grow, and contribute to a rapidly growing business.

Key Responsibilities:

Assist Director of Customer and Partner Marketing in developing and executing multi-touch campaigns that focus on our current install base (churn reduction, product launches, add-on, upsell, and attachment)
Write copy and build assets (landing pages, blogs, webinars, success stories, etc.) to support customer campaigns
Build and manage relationships with existing customers to showcase in marketing initiatives
Measure campaign success, evaluating KPIs, trends, patterns, and enhancements to be shared with key stakeholders
Communicate campaign objectives, timelines, and deliverables to key stakeholders and provide instructions for use or promotion

Qualifications:

Bachelor’s degree in a relevant field
Passionate customer-centric marketer with at least 2 years of related experience
Must have experience in the SaaS, technology, or software industry
Understanding of marketing concepts, campaigns, and resources
Must have experience with marketing technology such as, WordPress, Marketo, Salesforce, SalesLoft, Adobe Create Suite, Hootsuite, or Asana
Experience with Marketing Email Platforms such as HubSpot, MailChimp, Marketo, or Pardot
Strong written and communication skills
Excellent organizational and project management skills
Creative and strategic approach to building campaigns and engaging customers

What We Offer:

Competitive salary and benefits including medical/dental/vision, life and accident insurance
401k plan with company match on your contributions
Unlimited PTO and a generous paid holiday schedule
Paid parental leave
Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid
Opportunities to ensure you are always learning and growing

DaySmart is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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via LazyApply schedule_type: Full-timework_from_home: 1
Remote opportunity At DaySmart Software, we are a dynamic and energetic SaaS company that specializes in providing best-in-class scheduling and business management solutions to companies across the globe... As we continue to grow, we are looking for a Product Manager to support our TeamUp software (goteamup.com), an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include businesses Remote opportunity

At DaySmart Software, we are a dynamic and energetic SaaS company that specializes in providing best-in-class scheduling and business management solutions to companies across the globe...

As we continue to grow, we are looking for a Product Manager to support our TeamUp software (goteamup.com), an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include businesses like CrossFit gyms, yoga and pilates studios, martial arts centres, personal trainers and more. We are passionate about helping our clients have the best experience possible.

We are looking for a Product Manager who will:

Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch
Develop detailed product scope documents and oversee implementation from ideation to launch through working cross-functionally
Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
Translate scopes into detailed requirements for prototyping and final development for design and engineering teams
Assess current competitor offerings and seek opportunities for differentiation
Analyze market data to develop go-to-market strategy
Closely analyze customer needs and gain a deep understanding of customer pain points and areas of improvement
Comfortable wearing multiple hats to drive progress and balance resources to ensure success
Exceptional writing and editing skills, combined with strong presentation and public speaking skills
Required skills and qualifications:

At least 2+ years experience of demonstrated Product Management experience in the SaaS industry
Exceptional organization and communication skills and experience with asynchronous written-first culture combined with strong presentation and public speaking skills
High effectiveness in managing cross-functional teams
Based in North America
Strong experience in a dynamic product management role
Proven success in overseeing all elements of the product development lifecycle
High effectiveness in managing cross-functional teams
Experience in delivering finely tuned product strategy
Preferred skills and qualifications:

Bachelor’s degree (or equivalent)
Experience with, or eagerness to learn, the problems fitness studio owners, instructors, and customers face
Previous experience using JIRA, Notion & Figma
Previous experience in Health, Fitness & Wellness
Demonstrable knowledge of Agile Software practices

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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via Monster schedule_type: Full-time
At DaySmart Software, we are a dynamic and energetic SaaS company that specializes in providing best-in-class scheduling and business management solutions to companies across the globe. We are excited to announce an opening for a Sales Development Representative (SDR) for our growing SDR Team, who will be responsible for identifying and engaging with potential customers in the Pet or Self Care... space for our SaaS solutions. You will play a crucial At DaySmart Software, we are a dynamic and energetic SaaS company that specializes in providing best-in-class scheduling and business management solutions to companies across the globe.

We are excited to announce an opening for a Sales Development Representative (SDR) for our growing SDR Team, who will be responsible for identifying and engaging with potential customers in the Pet or Self Care... space for our SaaS solutions. You will play a crucial role in the early stages of the sales process by generating leads, qualifying prospects, and setting up appointments for our sales team. This role requires a proactive and results-driven individual who can effectively communicate the value of our SaaS offerings to potential clients.

Key Responsibilities:
• Lead Generation: Identify and research potential leads using various sources, including online research, social media, company databases, and inbound inquiries.
• Prospecting: Cold call, email, and reach out to potential customers to initiate conversations about our SaaS products.
• Qualification: Determine the suitability of leads by assessing their needs, budget, authority, and timeline (BANT criteria).
• Educate Prospects: Clearly and effectively communicate the value proposition of our SaaS solutions to potential clients.
• Appointment Setting: Schedule meetings and product demonstrations for the sales team with qualified leads.
• Lead Nurturing: Maintain regular follow-up with leads who are not ready to buy immediately, ensuring long-term prospect engagement.
• Sales Support: Collaborate with the sales team to provide them with insights and information that can assist in the sales process.
• Data Management: Maintain accurate and up-to-date records of all lead interactions and activities in the CRM system.
• Reporting: Provide regular reports and updates on lead generation, qualification, and conversion metrics.
Preference for applicants that live near a DaySmart Hub for occasional team building and collaboration:
• Ann Arbor, MI
• Philadelphia, PA
• Scottsdale, AZ
Qualifications:
• Must have prior experience in an SDR, BDR, XDR, Account Executive or Account Manager role.
• Must have prior experience in a customer facing role (customer service, sales, call center, etc.).
• Prefer prior experience in a sales capacity to include generating leads, qualifying prospects, and cold calling.
• Must have prior experience with CRM software and sales prospecting tools.
• Proven ability to engage with and build relationships with potential clients.
• Familiarity with SaaS products and technology is a plus.
• Prefer prior experience in the fitness space.
• Bachelor's degree in business, marketing, or a related field (preferred).
• Strong communication and interpersonal skills.
• Goal-oriented and self-motivated with a strong work ethic.
• Ability to work in a fast-paced and dynamic environment.
DaySmart is committed to creating a diverse employee environment and is a proud, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

About the Company:
DaySmart Software, LLC
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via Salary.com posted_at: 15 days agoschedule_type: Full-timework_from_home: 1
DaySmart has a career opportunity focused on sales for our leading veterinary practice management software (PMS) solution currently serving over 2,200 veterinary practices worldwide. The product is delivered through a sophisticated but simple to use cloud-based solution that offers a broad spectrum of innovation and integrations that help coordinate and improve the care and health of the world’s... animals. This unique opportunity requires a highly DaySmart has a career opportunity focused on sales for our leading veterinary practice management software (PMS) solution currently serving over 2,200 veterinary practices worldwide. The product is delivered through a sophisticated but simple to use cloud-based solution that offers a broad spectrum of innovation and integrations that help coordinate and improve the care and health of the world’s... animals.

This unique opportunity requires a highly motivated inside sales professional that has proven experience driving the close without sacrificing the journey of a more enterprise minded prospect. A successful salesperson in this role will have excellent communication skills, are driven to succeed, love selling, and have a strong SaaS background.

Key Job Functions:
• Build business opportunities to grow revenue through, prospecting, outbound calling, e-mail, and texting activities
• Qualify prospects to quickly assess the business opportunity
• Assess the needs of a prospect’s veterinary practice and how the software will address the needs
• Effectively tailor demonstrate the software towards the needs of the practice
• Efficiently follow up with prospects to drive the close
• Leverage client referrals, associations, and networking to build sales pipeline.
• Update and manage leads, opportunities and accounts using Salesforce
• Achieve all planned sales objectives, metrics, and targets monthly and quarterly by proactively selling via telephone to prospective new customer base
• Some travel may be required including travel to industry trade shows and conferences.
Desired Skills & Experience:
• Minimum of 2 years inside sales experience selling software solutions
• Minimum of 2 years enterprise sales experience
• Specific performance metrics that demonstrate success in past sales roles where you have met or exceed your goals
• Experience demonstrating software as part of the selling process which does not include the reliance on an Application Engineer
• An ability to respond with a sense of urgency in a Sales driven culture
• Proven experience effectively presenting technology and articulating the benefits of implementation
• Salesforce experience is required
• Experience working with a veterinary practice and other pet industry software solutions is an added plus
• Experience working with SalesForce and SalesLoft is an added plus
• Excellent written and verbal communication skills that drive engagement and are persuasive
• Excellent interpersonal and team skills that drives collaboration and sound decisions
• Bachelor's degree preferred but not required
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
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via Salary.com schedule_type: Full-timework_from_home: 1
DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers. As a Content Marketing Coordinator, you will be responsible for implementing, tracking, and supporting campaigns... to drive new customers and grow existing relationships DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers.

As a Content Marketing Coordinator, you will be responsible for implementing, tracking, and supporting campaigns... to drive new customers and grow existing relationships for DaySmart brands, with a focus on campaigning and our corporate communications. This hands-on role will provide you with well-rounded experience in all areas of marketing and allow you to work closely with top SaaS marketers to help you learn, grow, and contribute to a rapidly growing business.

If you’re early in your marketing career and excited to share your ideas to grow our brand through impactful content and campaigns, let’s talk!

Key responsibilities
• Develop, implement, and track campaigns that span across email, social media, events, and more, with an emphasis on Social Media
• Maintain social, email, and web presence
• Write copy and build assets (web pages, case studies, blogs, etc.) to support campaigns
• Measure campaign success, evaluating KPIs, trends, patterns, and enhancements to be shared with the key stakeholders
• Communicate campaign objectives, timelines, and deliverables to key stakeholders and provide instructions for use or promotion
• Work closely with a growing sales team to facilitate movement throughout our entire Sales & Marketing funnel

Qualifications
• Strong organizational and project management skills
• Foundational understanding of marketing concepts, campaigns, and resources
• Excellent writing and communication skills
• Experience with marketing technology such as WordPress, Pardot, Salesforce, Adobe Creative Suite, and Hootsuite (a plus, but not required).
• Ability to own and manage quarterly campaigns and projects with assistance from management

What We Offer:
• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more
• 401k plan with company match on your contributions
• Open PTO and a generous paid holiday schedule
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid
• Opportunities to ensure you are always learning and growing

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
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via Monster schedule_type: Full-time
SCHEDULE: Monday - Friday 8am - 4:30pm EST hours SALARY: The salary for this role is $48,000.00 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc... LOCATION: Remote ABOUT US! TeamUp, a DaySmart company, (goteamup.com) is an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include CrossFit gyms, yoga SCHEDULE: Monday - Friday 8am - 4:30pm EST hours

SALARY: The salary for this role is $48,000.00 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc...

LOCATION: Remote

ABOUT US!

TeamUp, a DaySmart company, (goteamup.com) is an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include CrossFit gyms, yoga and pilates studios, martial arts centres, personal trainers and more. We are passionate about helping our clients have the best experience possible.

Since 2012, TeamUp has helped thousands of businesses take control of payments, scheduling, and member management.

THE JOB

We are actively looking for an Onboarding Specialist to join our growing US team.

You will be responsible for helping new leads set up their TeamUp account ready for their go live date. You will be managing data migrations form competitor platforms to TeamUp, so a keen eye for data analysis and excel is a must alongside excellent attention to detail. You’ll play an integral part in what we do to cement long-term happy relationships with our customers.

As only our 2nd Onboarding Specialist in the US, we’re looking for a highly trustworthy individual who is happy to work unsupervised, is comfortable handling a high volume of calls and messages, is eager to spot opportunities to improve processes, and can communicate all the intricacies of TeamUp software capabilities in a clear, concise, and friendly way.

The ideal candidate has an insatiable curiosity for solving problems and is reliable and organized.

You’ll help establish TeamUp as a go-to provider in North America by delivering an A* customer experience.

Ultimately, you will help maintain our reputation as a company that offers excellent and friendly support.

RESPONSIBILITIES
• Help new leads set up their TeamUp account by identifying customer needs and match their requirements to our software
• Manage data migrations from competitor platforms to TeamUp, including requirement gathering, data analysis and data editing in excel, clear communication of next steps, and completing the migration using our import tools
• Respond to customer queries in a timely and accurate way via phone, email, video, or chat
• Procactively check customer accounts and reach out to anyone in need of additional help or who might be going cold
• Follow up with customers to ensure their technical issues are resolved
• Act as the voice of the customer, with regular internal updates about feature requests and technical roadblocks
• Contribute towards writing internal and public facing help guides
• Help to maintain a high standard of customer satisfaction

YOU MUST HAVE
• 3+ years in similar roles
• The schedule to work Moday-Friday 8am - 4:30pm EST hours
• Computer literacy and experience working in the software industry
• Proficieny in excel data analysis, formulas and formatting
• Excellent attention to detail
• Strong aptitude for technical software products
• Ability to listen to and engage potential customers by phone, e-mail, chat, video, to quickly understand their requirements
• Native-level English proficiency with excellent written and spoken communication skills
• Multi-tasking abilities
• Impeccable customer services skills and determination for every customer to have a great experience with TeamUp, paired with a desire to take responsibility for the customers you are helping
• Experience and patience in handling negative feedback, unhappy customers, cancellation requests, and triaging escalations
• Ability to help support team members. Is happy to give direct and constructive feedback
• Comfortable sharing new ideas and processes in order to deliver above and beyond customer support
• Ability to work on a team across multiple time-zones and cultures
• Experience working in a remote environment

BONUS POINTS FOR
• Experience working with fitness businesses

WHY WORK FOR US?

We may not all be in the same location, but you wouldn’t know it. We are an established provider in Europe and a growing provider in North America and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp.

Your work will make a huge impact and your voice WILL be heard!

WE OFFER
• A great team atmosphere to help you achieve your best work
• Full support and training from our team to help you succeed

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

About the Company:
DaySmart Software, LLC
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via LazyApply schedule_type: Full-timework_from_home: 1
DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers. We are looking for a Senior Cloud Engineer to join our small but growing Cloud Engineering team. The Senior Cloud... Engineer will be responsible for the design, DaySmart is a provider of business management software solutions to SMB and enterprise clients in a variety of industries around the world. DaySmart’s mission is to empower business owners to thrive in the digital age, so they can focus on what they do best – serving their customers.

We are looking for a Senior Cloud Engineer to join our small but growing Cloud Engineering team. The Senior Cloud... Engineer will be responsible for the design, development, performance, and scalability of our cloud infrastructure and related cloud-based technologies for our products. They will lead projects as well as assist others, including managed service providers, with problem resolution. The ideal candidate must have the ability to plan, design, and deliver new cloud deployments with minimal supervision. This is an amazing opportunity to be in a high-growth, high-potential team where you will influence product and operational direction across the organization.

Responsibilities:

Engineer, automate, and orchestrate system provisioning and maintenance processes using modern cloud tools and technologies.Plan, design and develop cloud-based applications.
Understand the needs for new initiatives to build scalable, distributed and high-performance computing cloud-based platform solutions on AWS or other cloud platforms.
Maintain and modernize existing applications’ infrastructure.
Educate teams on the implementation of new cloud-based initiatives, providing associated training as required.
Research and analyze cloud technology trends and recommend appropriate changes and future enhancements.
Install, configure, maintain, and support applications and servers in public cloud environments.
Manage cloud environments in accordance with DaySmart’s security guidelines and generally accepted best practices.
Help foster a culture of continuous improvement for how we build and operate cloud infrastructure.

Requirements:

Bachelor's degree computer science, Information Technology, or related technical discipline; or equivalent relevant experience.
5+ years of experience as an SRE, DevOps, Cloud Engineering or related work.
5+ years of experience working with AWS.
Knowledge and practical experience with AWS Lambda and other serverless AWS services.
Deep knowledge of running containerized workloads (Kubernetes or Docker).
Knowledge of IaC (Infrastructure as Code) with practical experience in at least one of terraform, AWS CDK or serverless framework.
Knowledge of monitoring tools like AWS Cloudwatch, Datadog, New Relic.
Working knowledge of DevOps methodologies.
Working knowledge of common platform engineering practices.
Knowledge and practical experience with Agile methodologies.
Experience with CI/CD tools like Jenkins and Github Actions.
Excellent written & verbal communication skills.
Must be self-directed and self-motivated.
Experience with env0 is a plus.
AWS Certification is a plus.

What We Offer:

Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more
401k plan with company match on your contributions
Open PTO and a generous paid holiday schedule
Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid
Opportunities to ensure you are always learning and growing

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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