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Most recent job postings at ConsumerAffairs
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Description
As a Digital PR Specialist, you will work as part of the Content team at the intersection of SEO, PR, and brand-building. You will be responsible for ideating, creating, and promoting world-class, industry-leading content that informs, delights, and inspires target audiences. You will focus on building and maintaining relationships with relevant publishers, journalists, influencers... and industry experts to promote our content and build
Description
As a Digital PR Specialist, you will work as part of the Content team at the intersection of SEO, PR, and brand-building. You will be responsible for ideating, creating, and promoting world-class, industry-leading content that informs, delights, and inspires target audiences. You will focus on building and maintaining relationships with relevant publishers, journalists, influencers... and industry experts to promote our content and build exposure for the brand.
You will take ownership of your ideas, champion your projects and be willing to try new tactics to achieve our goals. You will provide feedback and direction on digital PR campaigns while educating the broader team on what makes content “outreach-able” and worthy of high-quality, relevant coverage.
We are looking for a Digital PR Specialist with an understanding of SEO basics and a more advanced understanding of digital PR techniques and strategy (at least 2+ years of experience in content promotion and link building). The ideal candidate has a strong sense of what’s happening in the industry and a desire to constantly learn, collect trending insights, and take on new challenges. They work well in a fast-paced team environment, are motivated by aggressive goal setting , and enjoy creating rewarding relationships with the people that they work with.
Requirements
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
Digital PR Strategy & Execution
• Develop and implement Digital PR strategies designed to drive links, editorial coverage, referral traffic, social shares, and brand awareness for ConsumerAffairs.
• Research industry trends, news, and digital marketing best practices, and use the data to develop strategy
• Own the pitch process for content worthy of digital PR campaigns, working with ConsumerAffairs writing, editing, and research staff.
• Maintain and grow a comprehensive database of media contacts.
• Monitor and report competitor activity and relevant industry trends, events, and opportunities to appropriate teams.
• Collaborate with ConsumerAffairs investigative reporters to break newsworthy stories to top-tier media outlets.
Qualifications & Credentials
Minimum Qualifications & Credentials
• BA in Marketing, Communications, Public Relations, Journalism or a related field
• 2+ years of hands-on outreach, linkbuilding, and digital PR experience
• Excellent knowledge of the traditional and digital PR industry
• Strong written and persuasive communication skills - mastery of the English language is key
• Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Demonstrated ability to manage details, efficient work habits, and overall flexibility
• Must be able to prioritize tasks in a fast-paced environment along with the ability to accept interruptions as part of the routine
• Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and a willingness to take on additional responsibility
Hard/Technical Skills
• Expert knowledge of digital PR and linkbuilding tools such as Buzzstream (or other contact management system), Buzzsumo, Meltwater, Cision, and Ahrefs.
• Requires advanced knowledge of Google Analytics, Excel/Google Sheets, and marketing reporting platforms.
Soft Skills
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; focuses on solving issues through teamwork and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success- Expected Outcomes
• Ideate content within growth verticals and collaborate with SEO and content in Q2
• Build and contribute to a comprehensive database of media contacts by the end of Q2
• Scale and identify content that resonates and help create Q3 and Q4 content calendar
• Meet defined link goals consistently by Q3
• Create in-depth DPR content post-mortems, and pitch ideas for new link-building strategies
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
As a Digital PR Specialist, you will work as part of the Content team at the intersection of SEO, PR, and brand-building. You will be responsible for ideating, creating, and promoting world-class, industry-leading content that informs, delights, and inspires target audiences. You will focus on building and maintaining relationships with relevant publishers, journalists, influencers... and industry experts to promote our content and build exposure for the brand.
You will take ownership of your ideas, champion your projects and be willing to try new tactics to achieve our goals. You will provide feedback and direction on digital PR campaigns while educating the broader team on what makes content “outreach-able” and worthy of high-quality, relevant coverage.
We are looking for a Digital PR Specialist with an understanding of SEO basics and a more advanced understanding of digital PR techniques and strategy (at least 2+ years of experience in content promotion and link building). The ideal candidate has a strong sense of what’s happening in the industry and a desire to constantly learn, collect trending insights, and take on new challenges. They work well in a fast-paced team environment, are motivated by aggressive goal setting , and enjoy creating rewarding relationships with the people that they work with.
Requirements
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
Digital PR Strategy & Execution
• Develop and implement Digital PR strategies designed to drive links, editorial coverage, referral traffic, social shares, and brand awareness for ConsumerAffairs.
• Research industry trends, news, and digital marketing best practices, and use the data to develop strategy
• Own the pitch process for content worthy of digital PR campaigns, working with ConsumerAffairs writing, editing, and research staff.
• Maintain and grow a comprehensive database of media contacts.
• Monitor and report competitor activity and relevant industry trends, events, and opportunities to appropriate teams.
• Collaborate with ConsumerAffairs investigative reporters to break newsworthy stories to top-tier media outlets.
Qualifications & Credentials
Minimum Qualifications & Credentials
• BA in Marketing, Communications, Public Relations, Journalism or a related field
• 2+ years of hands-on outreach, linkbuilding, and digital PR experience
• Excellent knowledge of the traditional and digital PR industry
• Strong written and persuasive communication skills - mastery of the English language is key
• Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Demonstrated ability to manage details, efficient work habits, and overall flexibility
• Must be able to prioritize tasks in a fast-paced environment along with the ability to accept interruptions as part of the routine
• Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and a willingness to take on additional responsibility
Hard/Technical Skills
• Expert knowledge of digital PR and linkbuilding tools such as Buzzstream (or other contact management system), Buzzsumo, Meltwater, Cision, and Ahrefs.
• Requires advanced knowledge of Google Analytics, Excel/Google Sheets, and marketing reporting platforms.
Soft Skills
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; focuses on solving issues through teamwork and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success- Expected Outcomes
• Ideate content within growth verticals and collaborate with SEO and content in Q2
• Build and contribute to a comprehensive database of media contacts by the end of Q2
• Scale and identify content that resonates and help create Q3 and Q4 content calendar
• Meet defined link goals consistently by Q3
• Create in-depth DPR content post-mortems, and pitch ideas for new link-building strategies
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
via McCormick Careers
posted_at: 6 days agoschedule_type: Full-time
McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time (non-exempt/hourly) Consumer Affairs Specialist. This new hire will work in a hybrid capacity in our Global HQ's located in Hunt Valley, MD.
McCormick & Company, Incorporated is a global leader in flavor with approximately 14,000 employees worldwide. With over $6 billion in annual... sales across 160 countries and territories, we manufacture,
McCormick & Company, Inc., a global leader in the spice, flavor, and seasonings industry, is seeking a full-time (non-exempt/hourly) Consumer Affairs Specialist. This new hire will work in a hybrid capacity in our Global HQ's located in Hunt Valley, MD.
McCormick & Company, Incorporated is a global leader in flavor with approximately 14,000 employees worldwide. With over $6 billion in annual... sales across 160 countries and territories, we manufacture, market, and distribute spices, seasoning mixes, condiments, and other flavorful products to the entire food industry including e-commerce, retail,food manufacturers and foodservice businesses. Our most popular brands include McCormick, French's, Frank's RedHot, Stubb's, OLD BAY, Lawry's, Zatarain's, Ducros, Vahiné, Cholula, Schwartz, Kamis, DaQiao, Club House, Aeroplane, and Gourmet Garden. Every day, no matter where or what you eat or drink, you can enjoy food flavored by McCormick. Our Purpose is "To Stand Together for the Future of Flavor and our Vision is "A World United by Flavor—where healthy, sustainable and delicious go hand in hand."
As a company recognized for its exceptional commitment to employees, McCormick offers a wide variety of benefits, programs, and services. Benefits include, but are not limited to, tuition assistance, medical, dental, vision, disability, group life insurance, 401(k), profit sharing, paid holidays, and vacations.
Position Overview:
This position is responsible for answering consumer inquiries (e.g. product information, recipe and nutrition
requests, etc.) via the company’s social channels, 800#, email and mail, with a concentration on social media. The
successful candidate will also create Consumer feedback reports identifying growing trends and opportunities.
Responsibilities:
• Monitor social media and respond to and resolve consumer related queries/issues via all communication
• channels (social, email, phone or mail), with a concentration on social network sites (Facebook, Twitter,
• Instagram, Amazon.com, Mc.com, YouTube) for all of our various consumer brands.
• Act as the voice of the company to the consumer across social media with a high visibility, requiring tact,
• professionalism and solid judgment.
• Develop appropriate responses both in writing and verbally, to escalated and complicated consumer issues
• needing advanced skills in customer service. Works with manager on final approvals.
• Utilize Consumer Contact Management System and Social Management tool to create consumer feedback
• reports to identify growing trends and opportunities. Monitor industry topics for spikes in interest to
• anticipate consumer reaction. Assist with the monthly Consumer Pulse report.
• Work daily with the Public Relations and Digital teams.
• Work with the Sales and Marketing team to resolve consumer inquiries.
• Work closely with the Quality Assurance department – monitor and route relevant returned product issues;
• alert for potential escalating product issues; follow-up when necessary to give consumer timely resolution to
• product concern.
• Work with the Test Kitchen on consumer questions around cooking and product performance.
• Utilize and navigate multiple systems including, Reference System, Internet and digital tools to research and
• respond to consumer inquiries.
• Alert supervisor to any growing trends or product issues.
• Support Consumer Affairs team to manage department priorities and workload. Share responsibilities by
• helping to maintain and update our Consumer Contact System, assisting with fulfillment for consumer
• follow-up and provide support and guidance to our outsourced contact center when necessary.
• Handle In-store questions/complaints.
• Work independently with regular feedback from manager.
Qualifications:
• High School Diploma
• Bachelor's Degree in Communications or related field preferred
• 2 years of customer service experience (with social focus).
• Strong cooking/food knowledge.
• Professional experience communicating on social networks (Facebook, Twitter, Instagram, Amazon.com,
• Mc.com) on behalf of the company; fully understanding the need to respond to consumers in an appropriate
• manner, using solid judgment and tact, that builds consumer loyalty and reduces the chance of company
• liability or reputation damage.
• Must be detailed oriented with strong problem solving skills – resourceful, even-keeled, and thoughtful.
• Experience with navigating within multiple communication channels (social, email, phone) and able to adapt
• quickly to the use of the latest technology.
• Ability to identify growing trends and opportunities, and anticipate consumer reaction.
• Ability to work independently with regular feedback from supervisor.
• Demonstrated ability to work effectively with other team members.
• Excellent writing skills; as well as great listening skills.
• Proven record of ability to build knowledge base of products over a large portfolio of brands.
• Ability to manage multiple priorities and ensure prompt responses to consumers.
• Experience with MS Office (Word, Excel, PowerPoint).
#LI-SM1
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future Show more details...
McCormick & Company, Incorporated is a global leader in flavor with approximately 14,000 employees worldwide. With over $6 billion in annual... sales across 160 countries and territories, we manufacture, market, and distribute spices, seasoning mixes, condiments, and other flavorful products to the entire food industry including e-commerce, retail,food manufacturers and foodservice businesses. Our most popular brands include McCormick, French's, Frank's RedHot, Stubb's, OLD BAY, Lawry's, Zatarain's, Ducros, Vahiné, Cholula, Schwartz, Kamis, DaQiao, Club House, Aeroplane, and Gourmet Garden. Every day, no matter where or what you eat or drink, you can enjoy food flavored by McCormick. Our Purpose is "To Stand Together for the Future of Flavor and our Vision is "A World United by Flavor—where healthy, sustainable and delicious go hand in hand."
As a company recognized for its exceptional commitment to employees, McCormick offers a wide variety of benefits, programs, and services. Benefits include, but are not limited to, tuition assistance, medical, dental, vision, disability, group life insurance, 401(k), profit sharing, paid holidays, and vacations.
Position Overview:
This position is responsible for answering consumer inquiries (e.g. product information, recipe and nutrition
requests, etc.) via the company’s social channels, 800#, email and mail, with a concentration on social media. The
successful candidate will also create Consumer feedback reports identifying growing trends and opportunities.
Responsibilities:
• Monitor social media and respond to and resolve consumer related queries/issues via all communication
• channels (social, email, phone or mail), with a concentration on social network sites (Facebook, Twitter,
• Instagram, Amazon.com, Mc.com, YouTube) for all of our various consumer brands.
• Act as the voice of the company to the consumer across social media with a high visibility, requiring tact,
• professionalism and solid judgment.
• Develop appropriate responses both in writing and verbally, to escalated and complicated consumer issues
• needing advanced skills in customer service. Works with manager on final approvals.
• Utilize Consumer Contact Management System and Social Management tool to create consumer feedback
• reports to identify growing trends and opportunities. Monitor industry topics for spikes in interest to
• anticipate consumer reaction. Assist with the monthly Consumer Pulse report.
• Work daily with the Public Relations and Digital teams.
• Work with the Sales and Marketing team to resolve consumer inquiries.
• Work closely with the Quality Assurance department – monitor and route relevant returned product issues;
• alert for potential escalating product issues; follow-up when necessary to give consumer timely resolution to
• product concern.
• Work with the Test Kitchen on consumer questions around cooking and product performance.
• Utilize and navigate multiple systems including, Reference System, Internet and digital tools to research and
• respond to consumer inquiries.
• Alert supervisor to any growing trends or product issues.
• Support Consumer Affairs team to manage department priorities and workload. Share responsibilities by
• helping to maintain and update our Consumer Contact System, assisting with fulfillment for consumer
• follow-up and provide support and guidance to our outsourced contact center when necessary.
• Handle In-store questions/complaints.
• Work independently with regular feedback from manager.
Qualifications:
• High School Diploma
• Bachelor's Degree in Communications or related field preferred
• 2 years of customer service experience (with social focus).
• Strong cooking/food knowledge.
• Professional experience communicating on social networks (Facebook, Twitter, Instagram, Amazon.com,
• Mc.com) on behalf of the company; fully understanding the need to respond to consumers in an appropriate
• manner, using solid judgment and tact, that builds consumer loyalty and reduces the chance of company
• liability or reputation damage.
• Must be detailed oriented with strong problem solving skills – resourceful, even-keeled, and thoughtful.
• Experience with navigating within multiple communication channels (social, email, phone) and able to adapt
• quickly to the use of the latest technology.
• Ability to identify growing trends and opportunities, and anticipate consumer reaction.
• Ability to work independently with regular feedback from supervisor.
• Demonstrated ability to work effectively with other team members.
• Excellent writing skills; as well as great listening skills.
• Proven record of ability to build knowledge base of products over a large portfolio of brands.
• Ability to manage multiple priorities and ensure prompt responses to consumers.
• Experience with MS Office (Word, Excel, PowerPoint).
#LI-SM1
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Description
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve
Description
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
About The Job
The Lifecycle Marketing Manager devises, designs, develops, deploys and reports on all co-branded partner email communication. This role would own the development of new co-branded partner email campaigns, design of the customer journey and coordination with partners to ensure program success. The candidate would leverage the Lifecycle Marketing team for tools and resources, including design work, to deliver on key program objectives. The Lifecycle Marketing Manager must be able to thrive and succeed in a very fast-paced work environment while supporting the needs of our partners.
Responsibilities & Expectations
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
Email Database Management
• Manage database of partner email contacts, assuring each new contact is routed down the correct email journey
• Responsible for list health and hygiene, including unsubscribes and CAN-SPAM compliance
Customer Journey Development
• Develop and maintain complex lifecycle automations for consumers in dozens of major life categories, guiding the consumer through a journey from brand discovery onward through conversion
• Continually adjust and optimize journeys to deliver relevant content to each partner’s unique customer segments
Email Execution
• Leverage the email automation platform to develop, customize and launch email campaigns to partner audiences
• Conduct thorough email campaign and automation testing from various standpoints including subject lines, design, content, copy and more
• Develop reporting that provides broad and detailed insight into the partner email program. This includes email, category and partner metrics
• Highly personalize email campaigns using user profile fields and dynamic content
Partner Management
• Central point of contact with Email partners
Requirements
Qualifications & Credentials
Minimum Qualifications & Credentials
• Bachelor’s degree in Marketing or other related field
Hard/Technical Skills
• 3+ yrs experience using developing and launching emails from an enterprise ESP
• Familiarity with analytics and reporting tools
• Comfortable executing all parts of the Email development process, from concept, to design, development, testing and deployment
Soft Skills
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver;
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success – Expected Outcomes
Start Date to Start Date +1 Year
Program Revenue
• Deliver $1.5M of top-line program revenue in 2023
Partner Retention
• Maintain partner retention rate of 90% by end of 2023
Email Engagement Metrics
• Deliver a minimum of 15% email open rate and 0.10% CTR on average in 2023
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
• We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Physical Requirements & Environmental Conditions
• Location: Remote/ Tulsa
• Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
About The Job
The Lifecycle Marketing Manager devises, designs, develops, deploys and reports on all co-branded partner email communication. This role would own the development of new co-branded partner email campaigns, design of the customer journey and coordination with partners to ensure program success. The candidate would leverage the Lifecycle Marketing team for tools and resources, including design work, to deliver on key program objectives. The Lifecycle Marketing Manager must be able to thrive and succeed in a very fast-paced work environment while supporting the needs of our partners.
Responsibilities & Expectations
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
Email Database Management
• Manage database of partner email contacts, assuring each new contact is routed down the correct email journey
• Responsible for list health and hygiene, including unsubscribes and CAN-SPAM compliance
Customer Journey Development
• Develop and maintain complex lifecycle automations for consumers in dozens of major life categories, guiding the consumer through a journey from brand discovery onward through conversion
• Continually adjust and optimize journeys to deliver relevant content to each partner’s unique customer segments
Email Execution
• Leverage the email automation platform to develop, customize and launch email campaigns to partner audiences
• Conduct thorough email campaign and automation testing from various standpoints including subject lines, design, content, copy and more
• Develop reporting that provides broad and detailed insight into the partner email program. This includes email, category and partner metrics
• Highly personalize email campaigns using user profile fields and dynamic content
Partner Management
• Central point of contact with Email partners
Requirements
Qualifications & Credentials
Minimum Qualifications & Credentials
• Bachelor’s degree in Marketing or other related field
Hard/Technical Skills
• 3+ yrs experience using developing and launching emails from an enterprise ESP
• Familiarity with analytics and reporting tools
• Comfortable executing all parts of the Email development process, from concept, to design, development, testing and deployment
Soft Skills
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver;
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success – Expected Outcomes
Start Date to Start Date +1 Year
Program Revenue
• Deliver $1.5M of top-line program revenue in 2023
Partner Retention
• Maintain partner retention rate of 90% by end of 2023
Email Engagement Metrics
• Deliver a minimum of 15% email open rate and 0.10% CTR on average in 2023
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
• We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Physical Requirements & Environmental Conditions
• Location: Remote/ Tulsa
• Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
Description
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve
Description
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
About The Job
The Sr. Partner Manager acts as the main point of contact with clients post-sale to ensure needs and expectations are met. They resolve any customer concerns, account issues and escalated support inquiries. In this role, they should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. They will provide guidance and suggestions to clients to help identify and qualify new opportunities. The Sr. PM will be expected to independently track and manage to partner budgets, lead volume, and lead performance on a monthly basis. This career-level professional is considered highly skilled and disciplined. They are able to conduct complex, important work under minimal supervision and with wide latitude for independent judgment to help us safeguard our revenue and retain our customers.
Responsibilities & Expectations
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
• Day to day point of contact for external partners
• Build relationships with key employees among partners
• Create plans to address partners’ business needs
• Schedule regular meetings with partners to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and partners adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Manage monthly partner budgets and execute monthly partner billing
• Identify opportunities to expand partnerships (budgets, new channels, new products)
• Internal coordination across functional groups to execute changes to pricing, budgets, and lead distribution
• Track and forecast category & partner lead volume
• Manage to business profitability on a partner by partner and category basis by ensuring lead volume and pricing is optimized against our own costs
• Fully own majority of partner relationships
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.
Requirements
Minimum Qualifications & Credentials
• BSc/BA in Business Administration, Marketing or a related field
• 6+ years of relevant experience
Hard/Technical Skills
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• Experience and strong proficiency in data analytics utilizing excel or Google Sheets
Soft Skills
• Can work with minimal supervision with wide latitude for independent judgment
• May assist less-experienced team members
• A customer-oriented and team-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver;
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success – Expected Outcomes
Start Date to Start Date +1 Year
Partner Relationship Ownership
• Full ownership of all partner relationships under scope within 1 year
• Primary point of contact for all partners, owns agendas for all partner meetings, able to set partner budgets and manage lead volume/quality on a monthly basis
• Growing relationships at more senior levels and expanding partnerships through identification of key growth levers, budget expansion, pricing increases, and new channels/programs
Internal Systems & Processes Ownership
• Able to independently run partner onboarding, monthly billing, budget/pricing changes, partner lead caps, category lead distribution changes without assistance
Category Management
• Is able to independently track and own profitability and performance of smaller categories and critical partnerships
• Works with partners and internal teams to balance lead quality, lead volume, and business profitability across an entire category
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
• We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Physical Requirements & Environmental Conditions
• Location: Remote/ Tulsa
• Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
• Competitive salary commensurate with skills, experience, and location. Salary range is between $113,00-160k
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases...
We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.
We’re fast-paced and our core values are the bedrock of who we are and who we want to be.
Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
About The Job
The Sr. Partner Manager acts as the main point of contact with clients post-sale to ensure needs and expectations are met. They resolve any customer concerns, account issues and escalated support inquiries. In this role, they should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. They will provide guidance and suggestions to clients to help identify and qualify new opportunities. The Sr. PM will be expected to independently track and manage to partner budgets, lead volume, and lead performance on a monthly basis. This career-level professional is considered highly skilled and disciplined. They are able to conduct complex, important work under minimal supervision and with wide latitude for independent judgment to help us safeguard our revenue and retain our customers.
Responsibilities & Expectations
These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required
• Day to day point of contact for external partners
• Build relationships with key employees among partners
• Create plans to address partners’ business needs
• Schedule regular meetings with partners to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and partners adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Manage monthly partner budgets and execute monthly partner billing
• Identify opportunities to expand partnerships (budgets, new channels, new products)
• Internal coordination across functional groups to execute changes to pricing, budgets, and lead distribution
• Track and forecast category & partner lead volume
• Manage to business profitability on a partner by partner and category basis by ensuring lead volume and pricing is optimized against our own costs
• Fully own majority of partner relationships
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.
Requirements
Minimum Qualifications & Credentials
• BSc/BA in Business Administration, Marketing or a related field
• 6+ years of relevant experience
Hard/Technical Skills
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• Experience and strong proficiency in data analytics utilizing excel or Google Sheets
Soft Skills
• Can work with minimal supervision with wide latitude for independent judgment
• May assist less-experienced team members
• A customer-oriented and team-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Demonstrates a relentless focus on results with a commitment to deliver;
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle.
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.
Specific Measures of Success – Expected Outcomes
Start Date to Start Date +1 Year
Partner Relationship Ownership
• Full ownership of all partner relationships under scope within 1 year
• Primary point of contact for all partners, owns agendas for all partner meetings, able to set partner budgets and manage lead volume/quality on a monthly basis
• Growing relationships at more senior levels and expanding partnerships through identification of key growth levers, budget expansion, pricing increases, and new channels/programs
Internal Systems & Processes Ownership
• Able to independently run partner onboarding, monthly billing, budget/pricing changes, partner lead caps, category lead distribution changes without assistance
Category Management
• Is able to independently track and own profitability and performance of smaller categories and critical partnerships
• Works with partners and internal teams to balance lead quality, lead volume, and business profitability across an entire category
Core Values
Raise The Bar
• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.
Win As A Team
• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.
Care Above All Else
• We care above all else. We have servant hearts for our consumers, customers, and colleagues.
Physical Requirements & Environmental Conditions
• Location: Remote/ Tulsa
• Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)
ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
• Competitive salary commensurate with skills, experience, and location. Salary range is between $113,00-160k
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan Show more details...
via Careers In Food
posted_at: 2 days agoschedule_type: Full-time
Winland Foods is a leading private label food manufacturer of pasta, dry dinners, condiments, syrups, and more with nearly 3,000 employees operating out of 14 production facilities in US, Canada, and Italy. As a 'newly' established company, we are creating the building blocks for an innovative and agile organization that is purpose driven - delivering high quality food to our customers and... communities. We foster an environment that encourages all
Winland Foods is a leading private label food manufacturer of pasta, dry dinners, condiments, syrups, and more with nearly 3,000 employees operating out of 14 production facilities in US, Canada, and Italy. As a 'newly' established company, we are creating the building blocks for an innovative and agile organization that is purpose driven - delivering high quality food to our customers and... communities. We foster an environment that encourages all employees to be heard, values the contributions and ideas of others. By joining Winland Foods, you become a part of a new team that values passion, collaboration, and strives to prosper with our customers.
Employee Type:
Full time
Location:
WI TBMP Green Bay Willowbrook
Job Type:
Production Support
Job Posting Title:
Consumer Affairs Specialist
Job Description:
The Consumer Affairs Specialist role is passionate about Consumer Affairs and resolving issues to deliver a great experience every time! As a member of this team, the individual will be an advocate for both the customer and consumer; as well as Winland Foods. This position is responsible for responding to inquiries and providing complaint resolution for our consumers and customers. This role proactively provides information and education on our products and processes as well as works with internal/external teams to investigate and determine root cause and corrective action to help resolve issues. As a productive member of a growing and dynamic team, this role will help build strong relationships with our customers and will help build consumer brand loyalty through accurate, timely and effective communication and complaint resolutions. This position will report to the Consumer Affairs Manager.
Roles & Responsibilities:
• Assists customers/consumers by identifying, researching, and resolving their questions regarding products manufactured by Winland Foods.
• Investigates customer/consumer complaints and other issues by working directly with plant Quality Assurance Managers to determine root cause and corrective action.
• Documents all case details into a CRM (Customer Relationship Management) system; which includes all phone call notes, product information, correspondence and investigation results.
• Interprets and evaluates plant investigation findings and communicates appropriate responses to customers/consumers in writing and over the phone.
• Prepares and sends retrieval kits to consumers to ensure that original samples/materials are returned in a timely manner when required for investigation.
• Processes returned retrieval kits by documenting the contents, forwarding to the plant Quality Team and tracking the shipment to ensure procedures and processes are followed.
• Communicates investigation results and appropriate corrective actions to customers regarding product audits.
• Completes daily follow-up on inquiries and concerns not immediately resolved via case management.
• Assists in identifying trends to ensure proactive communication to the Quality Team.
• Works with other team members to determine alternative solutions as required that meet or exceed customer/consumer expectations.
• Shares knowledge and lessons learned through case management by supporting the enhancement of our Consumer Affairs knowledge base.
• Acts as a Subject Matter Expert (SME) for our products and processes.
• Assist with additional tasks as requested.
• The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.
Qualifications & Experience:
• High School diploma or equivalent required. College certificate is preferred.
• Experience working in a customer service environment required.
• Must have exceptional customer service skills with the ability to actively listen, present a professional demeanor on calls, resolve conflicts under pressure, and work independently without direct supervision.
• Excellent verbal, written, and interpersonal communication skills required for effective interaction with all internal and external contacts.
• Knowledge and experience with Emplifi CRM (Customer Relationship Management) system is an asset.
• Industry specific specialized training desired.
• Ability to think logically, use good judgment and grasp concepts quickly.
• Well-developed sense of urgency and follow-through.
• Ability to plan, organize time and problem solve efficiently.
• Ability to develop and maintain strong internal and external business relationships.
• Able to work in a fast paced, closely integrated team in which consumer/customer satisfaction, communication, teamwork and flexibility are essential.
• Ability to act in an ethical, honest and professional manner at all times.
• Demonstrated ability to explore, initiate and implement continuous process improvement opportunities.
• Strong knowledge and proficiency utilizing MS Office products (Outlook, Word, PowerPoint, Excel).
• Position is expected to work in the office and has the ability to work remotely on a hybrid schedule, that is subject to change as business requirements evolve. Reliable internet connectivity required in order to work remotely.
• Ability to travel up to 25% of the time.
Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Meal Prep Use Only: ##mealprep Show more details...
Employee Type:
Full time
Location:
WI TBMP Green Bay Willowbrook
Job Type:
Production Support
Job Posting Title:
Consumer Affairs Specialist
Job Description:
The Consumer Affairs Specialist role is passionate about Consumer Affairs and resolving issues to deliver a great experience every time! As a member of this team, the individual will be an advocate for both the customer and consumer; as well as Winland Foods. This position is responsible for responding to inquiries and providing complaint resolution for our consumers and customers. This role proactively provides information and education on our products and processes as well as works with internal/external teams to investigate and determine root cause and corrective action to help resolve issues. As a productive member of a growing and dynamic team, this role will help build strong relationships with our customers and will help build consumer brand loyalty through accurate, timely and effective communication and complaint resolutions. This position will report to the Consumer Affairs Manager.
Roles & Responsibilities:
• Assists customers/consumers by identifying, researching, and resolving their questions regarding products manufactured by Winland Foods.
• Investigates customer/consumer complaints and other issues by working directly with plant Quality Assurance Managers to determine root cause and corrective action.
• Documents all case details into a CRM (Customer Relationship Management) system; which includes all phone call notes, product information, correspondence and investigation results.
• Interprets and evaluates plant investigation findings and communicates appropriate responses to customers/consumers in writing and over the phone.
• Prepares and sends retrieval kits to consumers to ensure that original samples/materials are returned in a timely manner when required for investigation.
• Processes returned retrieval kits by documenting the contents, forwarding to the plant Quality Team and tracking the shipment to ensure procedures and processes are followed.
• Communicates investigation results and appropriate corrective actions to customers regarding product audits.
• Completes daily follow-up on inquiries and concerns not immediately resolved via case management.
• Assists in identifying trends to ensure proactive communication to the Quality Team.
• Works with other team members to determine alternative solutions as required that meet or exceed customer/consumer expectations.
• Shares knowledge and lessons learned through case management by supporting the enhancement of our Consumer Affairs knowledge base.
• Acts as a Subject Matter Expert (SME) for our products and processes.
• Assist with additional tasks as requested.
• The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.
Qualifications & Experience:
• High School diploma or equivalent required. College certificate is preferred.
• Experience working in a customer service environment required.
• Must have exceptional customer service skills with the ability to actively listen, present a professional demeanor on calls, resolve conflicts under pressure, and work independently without direct supervision.
• Excellent verbal, written, and interpersonal communication skills required for effective interaction with all internal and external contacts.
• Knowledge and experience with Emplifi CRM (Customer Relationship Management) system is an asset.
• Industry specific specialized training desired.
• Ability to think logically, use good judgment and grasp concepts quickly.
• Well-developed sense of urgency and follow-through.
• Ability to plan, organize time and problem solve efficiently.
• Ability to develop and maintain strong internal and external business relationships.
• Able to work in a fast paced, closely integrated team in which consumer/customer satisfaction, communication, teamwork and flexibility are essential.
• Ability to act in an ethical, honest and professional manner at all times.
• Demonstrated ability to explore, initiate and implement continuous process improvement opportunities.
• Strong knowledge and proficiency utilizing MS Office products (Outlook, Word, PowerPoint, Excel).
• Position is expected to work in the office and has the ability to work remotely on a hybrid schedule, that is subject to change as business requirements evolve. Reliable internet connectivity required in order to work remotely.
• Ability to travel up to 25% of the time.
Winland Foods believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Meal Prep Use Only: ##mealprep Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Come join a dedicated regulations unit within the Division of Legal Affairs! Help write the laws that protect California consumers. Please check out this link for more information. https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=358466
Come join a dedicated regulations unit within the Division of Legal Affairs! Help write the laws that protect California consumers. Please check out this link for more information. https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=358466
Show more details...
via CareerBuilder
posted_at: 1 day agoschedule_type: Full-time
Xpedient is a full-service 3rd party logistics provider. We have experience helping a diverse client base in warehousing services, transportation management, supply chain management, order fulfillment and labor needs. We are dedicated to optimizing warehouse operations and providing the best in business analytics with state-of-the-art tools. Our team will help from the high-level strategies all the way through successful hands-on implementation.
Shift:
Monday
Xpedient is a full-service 3rd party logistics provider. We have experience helping a diverse client base in warehousing services, transportation management, supply chain management, order fulfillment and labor needs. We are dedicated to optimizing warehouse operations and providing the best in business analytics with state-of-the-art tools. Our team will help from the high-level strategies all the way through successful hands-on implementation.
Shift:
Monday to Friday; Hybrid in Office Role
Summary
The Consumer Affairs Team Lead is responsible for overseeing a team of Consumer Affair Agents who will be answering incoming calls from our customer's existing and prospective customers. This role must balance efficiency, meeting world class benchmarks and creating a positive experience for customers. This is a hands on roll, who will also be taking customer calls throughout the day.Main Job Tasks and
Responsibilities
Oversee daily operations of Consumer Affairs staff to include... scheduling, assigning and monitoring workloadAssist in training, coaching and developing Consumer Affairs RepresentativesPromote and maintain a high level of team morale and motivation to create an environment of employee retentionResolves complaints via phone (incoming and outgoing calls), email, and text messages with consumers and dealers regarding warranty and non-warranty issues, technical assistance and product recommendations for all customer's productsInitiate and maintain consumer affairs data and follow-up correspondence for Sales, Marketing, Product Liability and Warranty departmentAct as CRS (Customer Response System) Data advocate and point of contact of issues and concerns for resolution in a timely and accurate manner Effective communication (written and verbal) skillsProven track record of superior customer service alongside excellent judgment and critical decision makingProven track record of ability to handle high call volume with excellent performance levelsMust be proficient in the Microsoft Office SuiteStrong cross-functional collaboration skillsAbility to interact professionally with internal and external customersAbility to interpret company warranties a mustAbility to read, write and communicate in English to the degree necessary to perform the job Essential Knowledge and SkillsProvide a friendly, helpful and welcoming presenceShow proficiency in Microsoft Office SuiteExhibit good communication skillsBe able to plan and manage multiple projects with strong attention to detail Be a strong team player who can maintain high levels of confidentiality Exhibit an ability to interact professionally with internal and external customersEducation and Experience:Minimum of three years' experience in general office support as an administrative assistant or equivalentHigh School Diploma or equivalent Must be able to successfully pass a background check and drug screen. Xpedient Logistics is an Equal Opportunity Employer.Xpedient offers competitive wages, insurance benefits (medical, dental, vision and life), paid time off and holiday PI207571570
SDL2017 Show more details...
Shift:
Monday to Friday; Hybrid in Office Role
Summary
The Consumer Affairs Team Lead is responsible for overseeing a team of Consumer Affair Agents who will be answering incoming calls from our customer's existing and prospective customers. This role must balance efficiency, meeting world class benchmarks and creating a positive experience for customers. This is a hands on roll, who will also be taking customer calls throughout the day.Main Job Tasks and
Responsibilities
Oversee daily operations of Consumer Affairs staff to include... scheduling, assigning and monitoring workloadAssist in training, coaching and developing Consumer Affairs RepresentativesPromote and maintain a high level of team morale and motivation to create an environment of employee retentionResolves complaints via phone (incoming and outgoing calls), email, and text messages with consumers and dealers regarding warranty and non-warranty issues, technical assistance and product recommendations for all customer's productsInitiate and maintain consumer affairs data and follow-up correspondence for Sales, Marketing, Product Liability and Warranty departmentAct as CRS (Customer Response System) Data advocate and point of contact of issues and concerns for resolution in a timely and accurate manner Effective communication (written and verbal) skillsProven track record of superior customer service alongside excellent judgment and critical decision makingProven track record of ability to handle high call volume with excellent performance levelsMust be proficient in the Microsoft Office SuiteStrong cross-functional collaboration skillsAbility to interact professionally with internal and external customersAbility to interpret company warranties a mustAbility to read, write and communicate in English to the degree necessary to perform the job Essential Knowledge and SkillsProvide a friendly, helpful and welcoming presenceShow proficiency in Microsoft Office SuiteExhibit good communication skillsBe able to plan and manage multiple projects with strong attention to detail Be a strong team player who can maintain high levels of confidentiality Exhibit an ability to interact professionally with internal and external customersEducation and Experience:Minimum of three years' experience in general office support as an administrative assistant or equivalentHigh School Diploma or equivalent Must be able to successfully pass a background check and drug screen. Xpedient Logistics is an Equal Opportunity Employer.Xpedient offers competitive wages, insurance benefits (medical, dental, vision and life), paid time off and holiday PI207571570
SDL2017 Show more details...
via CareersInFood.com
posted_at: 10 days agoschedule_type: Full-time
Company Overview
Hostess Brands, LLC, is a large packaged food company focused on developing, manufacturing, marketing, selling and distributing fresh baked sweet goods in the United States such as Ding Dongs®, Ho Hos®, Donettes® and Fruit Pies, in addition to Twinkies®, CupCakes, Voortman's Cookies and Wafers...
Job Overview
This is an entry-level Customer Service Representative position in our Consumer Affairs Contact Center. The Customer
Company Overview
Hostess Brands, LLC, is a large packaged food company focused on developing, manufacturing, marketing, selling and distributing fresh baked sweet goods in the United States such as Ding Dongs®, Ho Hos®, Donettes® and Fruit Pies, in addition to Twinkies®, CupCakes, Voortman's Cookies and Wafers...
Job Overview
This is an entry-level Customer Service Representative position in our Consumer Affairs Contact Center. The Customer Service Representative is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide accurate product information and high quality customer service regarding company products. The CSR professionally handles a high volume of inbound and outbound calls and emails, faxes or other written correspondence. They ensure questions and issues are resolved both promptly and accurately and in a manner that consumers are able to understand while thoroughly and efficiently gathering information. A CSR must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Consumer Affairs achievement of service level goals. CSR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure. Finally, a CSR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the consumer experience and aligns to the goals and objectives of the company.
Responsibilities
• Handles a high volume of inbound and outbound calls and emails, faxes or other written correspondence according to departmental service level goals while answering consumer questions completely and accurately
• Completes follow up outbound calls and written correspondence to ingredient/nutritional inquiries and consumer complaint handling
• Documents and handles consumer complaints accurately and completely according to Quality Assurance procedures
• Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, basic nutrition, brand promotions and programs
• Understands nutrition principles to determine which inquiries can be handled routinely or sent for further information
• Provides accurate product information and high quality customer service regarding company products
• Works collaboratively with internal and external business partners to bring consumer issues to closure
• Handles coupon processing and consumer returns according to established department policies and procedures
• Promote a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the consumer experience and aligns to the goals and objectives of the company
Qualifications
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience, 1 year in the consumer package goods industry preferred
• Minimum typing skills of 45 words per minute
• Excellent verbal and written communication skills along with excellent interpersonal skills
• Fast-paced position requires attention to detail and the ability to multi-task.
• High performance individual and strong team player
• Excellent organizational skills
• Strong attention to detail is critical in this position
• Basic knowledge of Microsoft Office is required, while intermediate experience is preferred
• Proficient with computers and standard office equipment Show more details...
Hostess Brands, LLC, is a large packaged food company focused on developing, manufacturing, marketing, selling and distributing fresh baked sweet goods in the United States such as Ding Dongs®, Ho Hos®, Donettes® and Fruit Pies, in addition to Twinkies®, CupCakes, Voortman's Cookies and Wafers...
Job Overview
This is an entry-level Customer Service Representative position in our Consumer Affairs Contact Center. The Customer Service Representative is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide accurate product information and high quality customer service regarding company products. The CSR professionally handles a high volume of inbound and outbound calls and emails, faxes or other written correspondence. They ensure questions and issues are resolved both promptly and accurately and in a manner that consumers are able to understand while thoroughly and efficiently gathering information. A CSR must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Consumer Affairs achievement of service level goals. CSR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure. Finally, a CSR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the consumer experience and aligns to the goals and objectives of the company.
Responsibilities
• Handles a high volume of inbound and outbound calls and emails, faxes or other written correspondence according to departmental service level goals while answering consumer questions completely and accurately
• Completes follow up outbound calls and written correspondence to ingredient/nutritional inquiries and consumer complaint handling
• Documents and handles consumer complaints accurately and completely according to Quality Assurance procedures
• Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, basic nutrition, brand promotions and programs
• Understands nutrition principles to determine which inquiries can be handled routinely or sent for further information
• Provides accurate product information and high quality customer service regarding company products
• Works collaboratively with internal and external business partners to bring consumer issues to closure
• Handles coupon processing and consumer returns according to established department policies and procedures
• Promote a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the consumer experience and aligns to the goals and objectives of the company
Qualifications
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience, 1 year in the consumer package goods industry preferred
• Minimum typing skills of 45 words per minute
• Excellent verbal and written communication skills along with excellent interpersonal skills
• Fast-paced position requires attention to detail and the ability to multi-task.
• High performance individual and strong team player
• Excellent organizational skills
• Strong attention to detail is critical in this position
• Basic knowledge of Microsoft Office is required, while intermediate experience is preferred
• Proficient with computers and standard office equipment Show more details...
via Jobs At Colgate
posted_at: 25 days agoschedule_type: Full-time
No Relocation Assistance Offered
# 151528 - Kansas City, Kansas, United States...
This is a hybrid role, which requires you to go to the office two times a week. The current office location is Topeka, KS and we will relocate to Kansas City by the end of 2023.
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making
No Relocation Assistance Offered
# 151528 - Kansas City, Kansas, United States...
This is a hybrid role, which requires you to go to the office two times a week. The current office location is Topeka, KS and we will relocate to Kansas City by the end of 2023.
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s is the place to be!
Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.
As a Customer Support Center (CSC) Consumer Affairs Agent, you will be a part of dynamic and diverse team located at our Hill’s Pet Nutrition global headquarters in Kansas City, MO.
The Hill’s Customer Support Center (CSC) is a world class contact center responsible for providing superior service to Hill’s North American based pet store and vet clinic customers, consumers, and internal sales teams. As an Consumer Affairs Agent, you will build and increase consumer retention by managing relationships with individuals that contact the North American helpline utilizing company guidelines and best practices. An Agent acts independently to portray a caring and professional image to the consumer and accurately record consumer information and consultation details. The agent may also be cross-trained to support Inbound, Fax, and Contact/Specialty teams as needed.
The Consumer Affairs (CA) Agent is responsible for:
• Handle a variety of telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc.
• Utilize on-line reference materials in order to assure consistent, accurate messaging.
• Summarize and enter inquiries accurately and thoroughly with attention to usability into the Consumer Response computer system following established guidelines.
• Meet standards of performance for data recording quality, excellent customer service and speed of call handling by meeting or exceeding standard Key Performance Indicators.
• Manage the call volume by taking responsibility answering incoming calls as top priority, including adhering to telephone schedule.
• Be alert to identifying potential high risk issues and reporting them immediately to department management.
• Take ownership of calls, only escalating calls to others in the department for resolution that are truly unresolvable.
• Resolve complex problems by employing negotiation skills and business judgment to achieve customer satisfaction.
• Accepts coaching, feedback and direction, which follows Hill’s company philosophy of providing continuous feedback (Coaching and Feedback).
• Maintain confidentiality of Hill’s consumers and data
• In addition, this position will work closely with Business Partners, Field Sales, and Customer Fulfillment on special projects, and be responsible for first level trouble shooting of all operations systems.
Note: This is not an exhaustive list of duties or functions. You may be assigned to special projects or given responsibilities in addition to the above dependent on demonstrated skillsets and leadership abilities.
Required Qualifications:
• High School Diploma or GED
• 2+ years of Customer Service experience
• Ability to work overtime when needed
• Proficient use of computers, including Microsoft programs (Word and Excel)
• Ability to type at least 35 words per minute with a low error rate
• Ability to talk to customers/consumers while typing, up to 8 hours per day, at a desk, following a set team schedule
Preferred Qualifications:
• Bachelor’s degree
• 1+ year of Consumer Affairs experience
• Knowledge of small animal clinical nutrition and/or experience providing direct care to cats and/or dogs
#LI-Hybrid
Salary Range $34,160 - $49,875 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.
HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation Show more details...
# 151528 - Kansas City, Kansas, United States...
This is a hybrid role, which requires you to go to the office two times a week. The current office location is Topeka, KS and we will relocate to Kansas City by the end of 2023.
Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?
If this is how you see your career, Hill’s is the place to be!
Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.
As a Customer Support Center (CSC) Consumer Affairs Agent, you will be a part of dynamic and diverse team located at our Hill’s Pet Nutrition global headquarters in Kansas City, MO.
The Hill’s Customer Support Center (CSC) is a world class contact center responsible for providing superior service to Hill’s North American based pet store and vet clinic customers, consumers, and internal sales teams. As an Consumer Affairs Agent, you will build and increase consumer retention by managing relationships with individuals that contact the North American helpline utilizing company guidelines and best practices. An Agent acts independently to portray a caring and professional image to the consumer and accurately record consumer information and consultation details. The agent may also be cross-trained to support Inbound, Fax, and Contact/Specialty teams as needed.
The Consumer Affairs (CA) Agent is responsible for:
• Handle a variety of telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc.
• Utilize on-line reference materials in order to assure consistent, accurate messaging.
• Summarize and enter inquiries accurately and thoroughly with attention to usability into the Consumer Response computer system following established guidelines.
• Meet standards of performance for data recording quality, excellent customer service and speed of call handling by meeting or exceeding standard Key Performance Indicators.
• Manage the call volume by taking responsibility answering incoming calls as top priority, including adhering to telephone schedule.
• Be alert to identifying potential high risk issues and reporting them immediately to department management.
• Take ownership of calls, only escalating calls to others in the department for resolution that are truly unresolvable.
• Resolve complex problems by employing negotiation skills and business judgment to achieve customer satisfaction.
• Accepts coaching, feedback and direction, which follows Hill’s company philosophy of providing continuous feedback (Coaching and Feedback).
• Maintain confidentiality of Hill’s consumers and data
• In addition, this position will work closely with Business Partners, Field Sales, and Customer Fulfillment on special projects, and be responsible for first level trouble shooting of all operations systems.
Note: This is not an exhaustive list of duties or functions. You may be assigned to special projects or given responsibilities in addition to the above dependent on demonstrated skillsets and leadership abilities.
Required Qualifications:
• High School Diploma or GED
• 2+ years of Customer Service experience
• Ability to work overtime when needed
• Proficient use of computers, including Microsoft programs (Word and Excel)
• Ability to type at least 35 words per minute with a low error rate
• Ability to talk to customers/consumers while typing, up to 8 hours per day, at a desk, following a set team schedule
Preferred Qualifications:
• Bachelor’s degree
• 1+ year of Consumer Affairs experience
• Knowledge of small animal clinical nutrition and/or experience providing direct care to cats and/or dogs
#LI-Hybrid
Salary Range $34,160 - $49,875 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.
HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation Show more details...
via Indeed
posted_at: 2 days agoschedule_type: Full-timesalary: 45K a year
Description:
OVERVIEW...
We are looking for a roll-up-your-sleeves and do-what-it-takes mentality for
this position. Applicants should be self-starters, have high energy and a
positive disposition, and capable of managing and engaging in a variety of
customer service activities. Southern Champion is a fun, family-owned
company in Carrollton, Texas. Great benefits in a growing company.
Southern Champion is a non-smoking workplace.
POSITION
Description:
OVERVIEW...
We are looking for a roll-up-your-sleeves and do-what-it-takes mentality for
this position. Applicants should be self-starters, have high energy and a
positive disposition, and capable of managing and engaging in a variety of
customer service activities. Southern Champion is a fun, family-owned
company in Carrollton, Texas. Great benefits in a growing company.
Southern Champion is a non-smoking workplace.
POSITION SUMMARY:
We are seeking qualified candidates for the position of Consumer Affairs
Representative at our Carrollton, Texas facility. This position is the first line of
communication to our consumers.
We are hiring a consumer affairs specialist who can communicate and
deliver professional service to consumers and trade customers, and be a
brand ambassador for the organization.
Essential Tasks and Responsibilities:
• refer concerns to appropriate departments for investigation, provide timely social media messages from consumers and trade customers (distributors and retailers).
• Resolve consumer complaints or questions when able and refer concerns to appropriate departments for investigation, provide timely follow-up with consumers, document status, compile data and create monthly reports.
• Assist the Marketing team with the consumer loyalty programs, respond to consumer reviews, and marketing compliance research.
• Assist the Quality Assurance team, develop SOPs and train employees.
• Other duties as assigned.
Requirements:
• High school diploma or equivalent
• 3 years of customer service experience
• Excellent verbal and written communication skills
• Excellent interpersonal communication skills, effective listener, and exhibit patience
• Must be approachable and calm to diffuse a situation when dealing with individuals who are emotional and angry due to the issues they are facing.
• Excellent organizational skills and attention to detail
• Computer skills with experience in data entry, Microsoft Office including Excel, e-mail, and social media.
• The ability to work well in a fast-paced team environment
• Self-starter with the ability to prioritize
• Able to work with a diverse group of people and be a team-player
• Collaborate across company departments
• Willing to check in during weekends if an emergency arises
Conditions of Employment:
Must pass background check, drug screen, E-Verify
Salary Amount: $45,000.00 annual
Status: Full Time / Exempt
Reports to: Director of Marketing Show more details...
OVERVIEW...
We are looking for a roll-up-your-sleeves and do-what-it-takes mentality for
this position. Applicants should be self-starters, have high energy and a
positive disposition, and capable of managing and engaging in a variety of
customer service activities. Southern Champion is a fun, family-owned
company in Carrollton, Texas. Great benefits in a growing company.
Southern Champion is a non-smoking workplace.
POSITION SUMMARY:
We are seeking qualified candidates for the position of Consumer Affairs
Representative at our Carrollton, Texas facility. This position is the first line of
communication to our consumers.
We are hiring a consumer affairs specialist who can communicate and
deliver professional service to consumers and trade customers, and be a
brand ambassador for the organization.
Essential Tasks and Responsibilities:
• refer concerns to appropriate departments for investigation, provide timely social media messages from consumers and trade customers (distributors and retailers).
• Resolve consumer complaints or questions when able and refer concerns to appropriate departments for investigation, provide timely follow-up with consumers, document status, compile data and create monthly reports.
• Assist the Marketing team with the consumer loyalty programs, respond to consumer reviews, and marketing compliance research.
• Assist the Quality Assurance team, develop SOPs and train employees.
• Other duties as assigned.
Requirements:
• High school diploma or equivalent
• 3 years of customer service experience
• Excellent verbal and written communication skills
• Excellent interpersonal communication skills, effective listener, and exhibit patience
• Must be approachable and calm to diffuse a situation when dealing with individuals who are emotional and angry due to the issues they are facing.
• Excellent organizational skills and attention to detail
• Computer skills with experience in data entry, Microsoft Office including Excel, e-mail, and social media.
• The ability to work well in a fast-paced team environment
• Self-starter with the ability to prioritize
• Able to work with a diverse group of people and be a team-player
• Collaborate across company departments
• Willing to check in during weekends if an emergency arises
Conditions of Employment:
Must pass background check, drug screen, E-Verify
Salary Amount: $45,000.00 annual
Status: Full Time / Exempt
Reports to: Director of Marketing Show more details...
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