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Related Questions
What is ZenMarket?
ZenMarket is a proxy shopping service that allows customers from around the world to easily purchase items from Japanese online stores. With a user-friendly interface and transparent pricing, ZenMarket strives to make the Japanese online shopping experience accessible to customers worldwide.
What customer support options does ZenMarket offer?
ZenMarket offers customer support through email, live chat, and social media channels. Customers can reach out to ZenMarket's support team with any questions or concerns they may have, and the team is dedicated to providing timely and helpful assistance to customers.
How long does shipping take with ZenMarket?
Shipping times with ZenMarket can vary depending on the shipping method chosen and the destination country. Customers can choose from various shipping options, including EMS, DHL, and SAL, with delivery times ranging from a few days to a few weeks.
Can customers return or exchange items purchased through ZenMarket?
Customers can request returns or exchanges for items purchased through ZenMarket, subject to the return policy of the individual Japanese online store. ZenMarket will assist customers in the return or exchange process and handle any communications with the seller on behalf of the customer.
Can customers purchase items from any Japanese online store through ZenMarket?
Customers can purchase items from a wide range of Japanese online stores through ZenMarket, including popular sites such as Amazon Japan, Rakuten, and Yahoo! Auctions. ZenMarket is constantly expanding its list of supported stores to provide customers with access to a diverse selection of Japanese products.
What payment methods does ZenMarket accept?
ZenMarket accepts various payment methods, including credit card, PayPal, Alipay, and bank transfer. Customers can choose the payment method that is most convenient for them when placing their orders through ZenMarket.
How does ZenMarket work?
ZenMarket acts as an intermediary between customers and Japanese online stores. Customers can browse through the ZenMarket website to find the items they want to purchase, submit an order request, and ZenMarket will then purchase the items on their behalf. Once the items arrive at ZenMarket's warehouse, customers can consolidate their orders and have them shipped to their desired address.
Is ZenMarket secure to use?
ZenMarket takes customer security and privacy seriously and implements various measures to ensure the safety of customer information and transactions. The website is secure and uses encryption to protect customer data, and ZenMarket has a dedicated customer support team to assist customers with any security concerns.
What fees does ZenMarket charge?
ZenMarket charges a service fee of 300 yen per item purchased, as well as a 300 yen per item domestic shipping fee for items purchased from Japanese online stores. Additional fees may apply for services such as consolidation, repackaging, or insurance.
Does ZenMarket offer international shipping?
Yes, ZenMarket offers international shipping to customers worldwide. Customers can have their orders shipped to over 100 countries and regions around the world, making it easy for customers to access Japanese products no matter where they are located.