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Related Questions
Can I track my order on Zales.com?
A2: Yes, tracking your order on Zales.com is a straightforward process. Once your order has been shipped, you will receive an email notification containing a tracking number. This number can be used to monitor the progress of your package by visiting the shipping carrier's website or using their tracking services. Additionally, you can log in to your Zales.com account and go to the "Order History" section. Here, you will find an overview of your recent orders, including the tracking information for each package.
Does Zales offer a warranty on their jewelry?
A5: Absolutely. Zales stands behind the quality and craftsmanship of our jewelry. We offer a one-year limited warranty on all our products, which covers manufacturing defects. If any issues arise within the first year of purchase, please contact our customer service team for further assistance. It's important to note that our warranty does not cover damages caused by misuse, accidents, or normal wear and tear. We recommend following the care instructions provided with your purchase to maintain the longevity of your jewelry.
What payment methods are accepted on Zales.com?
A7: Zales.com accepts several convenient payment methods to facilitate a seamless shopping experience. We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. Additionally, you can use PayPal as a secure and widely recognized payment option. If you have a Zales gift card, it can also be applied towards your purchase on our website. At checkout, simply select your preferred payment method and follow the prompts to provide the necessary information.
Can I resize a ring purchased from Zales.com?
A4: Yes, resizing is available for most Zales.com rings. We understand that finding the perfect fit is important, and our expert jewelers can help ensure your ring fits just right. Upon receiving your purchase, we recommend visiting a Zales store near you or contacting our customer service team for assistance with resizing. It's important to note that certain ring styles, such as those with intricate designs or encrusted gemstones, may have limitations on resizing due to their structural integrity. Our knowledgeable staff will guide you through the options available for your specific ring.
Can I purchase an engagement ring online from Zales?
A9: Absolutely. Zales offers a wide range of breathtaking engagement rings available for online purchase. We understand the significance of this special occasion and strive to provide a seamless
How can I place an order on Zales.com?
A1: Placing an order on Zales.com is simple and convenient. Start by browsing through our wide selection of jewelry and selecting the desired item. Once you have found the perfect piece, click on "Add to Bag." You will then be prompted to review your order, including the size, color, and any customization options available. Next, click on "Checkout" and follow the prompts to provide your shipping and payment information. We accept major credit cards, PayPal, and Zales gift cards as payment methods. Finally, after reviewing your order summary and ensuring all details are correct, click on "Place Order" to complete your purchase.
Does Zales offer engraving services?
A8: Yes, Zales proudly offers engraving services to help create personalized and sentimental pieces of jewelry. Many of our rings, necklaces, bracelets, and watches can be engraved with messages, names, or dates, adding a unique touch to your purchase. The option for engraving is conveniently provided on the product page of eligible items on Zales.com. Simply select the desired engraving font, type the text you would like engraved, and follow the instructions. Our skilled engravers will ensure your special message is beautifully etched onto the piece.
Can I purchase a Zales gift card online?
A6: Yes, Zales gift cards can be conveniently purchased online. Simply visit Zales.com and navigate to the "Gift Cards" section. Here, you can select the desired gift card value, ranging from $25 to $1,000, and quantity. Add the gift card(s) to your cart and proceed to checkout to complete the purchase. We offer both physical and e-gift cards, allowing you to choose the delivery method that suits your needs. Zales gift cards make the perfect gift for any occasion, ensuring your loved ones can select their preferred jewelry from our extensive collection.
What is Zales' return policy?
A3: At Zales, we strive to provide exceptional customer satisfaction. If you are not completely satisfied with your purchase from Zales.com, you may return or exchange the item within 60 days of the original purchase date. To initiate the return process, simply contact our customer service team, who will guide you through the necessary steps. Please note that certain items, such as personalized or custom-made jewelry, may be subject to specific return restrictions. Full details regarding our return policy can be found on our website or by contacting our customer service team.
Popular Questions
Is Zales outlet the same as Zales?
In addition to quality selections of bridal sets, solitaires, anniversary bands, and the newest fashion trends in jewelry, Zales Outlet also features fine jewelry closeouts and name brand watches. Zales Outlet honors the same exceptional Guest Return and Exchange Policy as Zales.
Is Zales Outlet real?
As a valued Zales customer, your safety is important to us. Due to a rise in fraudulent sites, we'd like to remind you that Zales.com and ZalesOutlet.com are the only websites we use to sell the jewelry you love. Avoid clicking on ads that aren't from our official social media accounts.
Is Zales owned by Kay?
Signet is a publicly-traded company and operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H. Samuel and Ernest Jones.
Are Zales diamonds authentic?
All lab-created diamonds areindependently certified, designating its cut, color, clarity and carat size and may be used for insurance purposes. Zales' lab-created diamonds are also laser inscribed, indicating they are lab-created diamonds.
Is Zales the same as Kay Jewelers?
Zales and Kay's are one in the same. They are owned by the same paren't company. If you are not a big fan of Kays you wont be a big fan of Zales. They are large companies that have a 100% markup on all jewelry.
Are Zales Jared and Kay the same company?
CEO Gina Drosos has engineered a turnaround at Signet Jewelers, the parent company of name-brand chains Kay, Jared, and Zales.
Why is Zales upside down?
This week, Zales kicked off its #SheProposed campaign, literally flipping its logo upside down throughout its digital advertisements, website, and social pages, to promote the idea of “shaking up” traditional engagement norms.
Is it hard to get approved for a Zales credit card?
Approval Requirements & Application Although store credit cards are often easier to obtain than open-loop cards, there is no evidence that the Zales Credit Card accepts bad-credit applicants. Instead, you'll likely need at least fair credit or better to qualify.
What credit score do you need to be approved for a Zales credit card?
Yes, the Zales Credit Card does a hard pull. You will need a credit score of at least 640 to get it. This means that your credit score must be at least fair, for higher chances of approval.
How do I pay my Zales credit card?
To make a Zales credit card payment by phone, call the 24/7 automated payment service at 844-271-2708 and follow the prompts.
What bank does Zales credit card use?
Note: The Zales The Diamond Card account is issued by Comenity Capital Bank.
Are Kay and Zales the same company?
Signet is a publicly-traded company and operates approximately 2,800 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H. Samuel and Ernest Jones.
What is the difference between Kay Jewelers and Zales?
Zales and Kay's are one in the same. They are owned by the same paren't company. If you are not a big fan of Kays you wont be a big fan of Zales. They are large companies that have a 100% markup on all jewelry.
Can I sell my ring back to Zales?
Lifetime Guaranteed Diamond Trade-In Value We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price. Trade-ins of in-store and online purchases are accepted at most Zales locations.
Does Zales have promo codes?
Yes, Zales offers coupons and promotions on its website and in-store.
How many promo Codes can you use on Zales?
Unfortunately, Zales does not allow customers to apply more than one coupon to a single order. Similarly, Zales coupons cannot be used with purchases that are a part of any sale or other promotions.
How do I get a true promo code?
RetailMeNot. One of the most well-known coupon sites is RetailMeNot. ... Coupon Cabin. Similar to RetailMeNot, Coupon Cabin also offers an app and Chrome extension to alert users of deals. ... Coupons.com. ... Groupon. ... Slickdeals. ... Offers. ... Dealcatcher. ... Coupon Chief.
How can I save money at Zales?
Sign up for the newsletter. You'll receive a $50 discount on your first $300+ online order, just for signing up to receive the Zales newsletter.
Does Zales sell real silver?
There couldn't be fine jewelry without metals — and the variety of metals available allows jewelry to be affordable for just about anyone. Zales offers jewelry made with traditional metals like gold, silver, and platinum, along with modern metals like tungsten, stainless steel, titanium, and more.
How much is Blake Lively ring?
Blake Lively Weighing in at 7 carats and an estimated $2.5 million, the gem features a light pink, oval diamond set in pavé diamonds and rose gold.
Are Zales rings good quality?
Zales diamonds are low quality and they capitalise on the naivety of buyers and the popularity of their name. Whiteflash, James Allen and Blue Nile all offer large inventories of quality diamonds, complete with high-res imaging/video and diamond certificates. Cached
Do Zales rings have real diamonds?
All Zales lab-created diamonds are independently certified for quality and are 100% conflict free - and all lab-created diamonds are covered by Zales Lifetime Diamond Guarantee. Visit your local Zales to experience lab-created diamonds in person.
How much should I spend on a good engagement ring?
General Rule: You should spend at least 2 months salary on the engagement ring. If, for example, you are making $60,000 per year, you should spend $10,000 on the engagement ring.
Which rings are best for engagement?
Most Enduring: DB Classic Round Brilliant Diamond Ring. ... Most Lustrous: Hearts on Fire Illustrious Engagement Ring. ... Most Clean & Classic: DB Classic Oval-Shaped Diamond Ring. ... Best Mixed Diamond Shapes: Tryst Emerald-Cut Diamond Engagement Ring. ... Most Geometric: DB Classic Princess-Cut Diamond Ring.