Most recent job postings at Viki
via Salary.com posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Job Title: RN Case Manager Location: Detroit, MI - This is a Remote position, candidate must be from Michigan... Type: Contract 12-14 months Case Manager: 1. Excellent computer skills 2. Highly organized 3. Critical thinking skills and health education experience 4. Prior home health care or case management experience 5. Customer service focus and telephonic skills Utilizing a collaborative process, the case manager will assess, plan, implement, Job Title: RN Case Manager

Location: Detroit, MI - This is a Remote position, candidate must be from Michigan...

Type: Contract 12-14 months

Case Manager:

1. Excellent computer skills

2. Highly organized

3. Critical thinking skills and health education experience

4. Prior home health care or case management experience

5. Customer service focus and telephonic skills

Utilizing a collaborative process, the case manager will assess, plan, implement, coordinate, monitor, evaluate and advocate the options and services required to meet an individuals health needs, using communication and available resources to promote quality, cost effective outcomes. The case manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost effective manner in order to obtain optimum value for both the client and the reimbursement source.

Assessment:The case manager will collect in-depth information about a persons situation and functioning to identify individual needs in order to develop a comprehensive case management plan that will address those needs.

Planning:The case manager will determine specific objectives, goals and actions as identified through the assessment process. The treatment plan is developed in collaboration with the member/authorized representative, treating physician, medical consultant, and, if appropriate, the social worker and keeping all parties informed of the treatment plan progress. The treatment plan should be action oriented and time specific.

Implementation:The case manager will execute specific intervention that will lead to accomplishing the goals established in the case management plan

Coordination:The case manager will organize, integrate and modify the resources necessary to accomplish the goals established in the case management plan. Identify and coordinate services so that the members health care needs are met across the continuum of care using the most effective means available.

Monitoring:The case manager will gather sufficient information from all relevant sources in order to determine the effectiveness of the case management plan.

The case manager will act as the liaison between the member/authorized representative and the facility, provider, and/or management team through regular contact and collaboration with the member and provider(s)

Contacting the member/authorized representative on a regular basis

Evaluation:At appropriate and repeated intervals, the case manager will determine the plan¿s effectiveness in reaching desired outcomes and goals. This process might lead to a modification or change in the case management plan in its entirety or in any of its component parts.

Advocate:The case manager will advocate on behalf of the member/authorized representative.

Conducting a thorough and objective evaluation of the patients current status including

physical, psychological, environmental, financial, and health status expectation.

As a patient advocate, seek authorization for case management from the recipient of services (or designer)

Assessing resource utilization and cost management; the diagnosis, past and present treatment; prognosis, goals (short and long term).

Identifying opportunities for intervention.

Assisting members in meeting and managing both health care and quality needs

Setting goals and time frames for goals appropriate to the individual.

Identifying quality of care and savings opportunities, negotiating with providers when needed, facilitating the use of appropriate extra-and-contractual benefits, and providing the member with information or links to community, state, and/or federal resources.

Maintaining communications and collaborating with patient, family, physicians and health team members and payer representatives.

Comparing the patients disease course to established pathways to determine variances and then intervene as indicated.

Introducing, assessing, opening, managing, closing assigned cases with guidance from the POD leader and physician consultant.

Routinely assessing patients status and progress; if progress is static or regressive, determines reason and proactively encourages appropriate adjustments in the care plan, providers and/or services to promote better outcomes.

The case manager will document patient profile updates, discuss cases with POD leaders, and schedule case reviews with the physician consultants on a routine basis.

Establishing measurable goals which promotes evaluation of the cost and quality outcomes of the care provider.

Reporting quantifiable impact, quality of care and/or quality of life improvements as measured against the case management goals

Education and/or Experience:

- Registered Nurse with current Michigan License required

- Nursing Diploma or Associates Degree in Nursing

- Bachelors degree in Nursing or related fields (preferred)

- CCM certification (preferred). If not certified upon hire, encouraged to become CCM certified within four (4) years of functioning in a case management role

- Certification in Chronic Care Professional (preferred)

- Two (2) years full time equivalent of direct clinical care to the consumer

- Two (2) to four (4) years of clinical experience preferably in Case Management or Home Health Care with a Medical/Surgical background

- Working knowledge of Case Management principles and procedures based on nationally recognized standards of Case Management

Job Types: Full-time, Contract Remote offered as well as in office!

40.00 an hour would be without benefits. Adding Benefits and Holiday/Vacation pay will affect hourly rate. Thank you!

Job Types: Full-time, Contract

Salary: $33.00 - $40.00 per hour

Benefits:
• Dental insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift

Work Location: Remote
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via BeBee posted_at: 2 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere

We are in search of a Specialist, Brand & Integrated Marketing based in the San Francisco Bay Area. He/She/They will be part of a dynamic, creative, innovative and impactful team that is responsible for driving brand awareness, growth, engagement and retention for Viki and our global audience.

This role will be based in San Mateo, CA and report to Director, Brand & Product Marketing.

Who Are You?

You are both creative and analytical and able to bring big ideas to life that fit into the bigger, business picture. You love numbers and using data to tell a marketing story You also like to dive into the consumer mindset and translate that into exciting and engaging campaigns. You are well versed in what resonates with users across social media and basic marketing principles. You are highly detail oriented and a team player who thrives in a fast paced environment, working collaboratively across multiple teams.

Key Responsibilities:
• Work cross-functionally to define and execute integrated marketing campaigns designed to generate buzz, excitement, awareness and engagement for Viki titles and Rakuten Viki brand
• Support the development and execution of integrated campaigns, including message, marketing briefs, contract agreements, content production, and multi-channel strategy approach
• Consistently monitor campaign effectiveness and goal attainment and provide recommendations for optimization
• Partner with the analytics and finance teams, use customer data collected through a range of quantitative measurements and voice of the users surveys/studies to enhance our ability to match prospects and users preferences to marketing communications
• Synthesize data and create reporting for integrated, brand and influencer campaigns, working with external agencies, in-house analytics and finance teams for post campaign performance evaluation
• Work with Director to develop and maintain strong, organic relationships with paid influencers and manage our external agency relationship
• Collaborate with fellow marketing team members to create activations specific to amplify brand programs and content launches
• Collaborate with the Creative Team to ensure proper syndication of creative assets to internal cross-functional teams and external vendors

Requirements:
• Bachelor's degree in Marketing/Business, Data Analytics, Advertising or equivalent business experience in marketing preferred
• 2+ years of relevant work experience
• Experience with basic marketing
• Possess strong business data analytics skills
• Good understanding of social media platforms, B2C marketing funnel, and marketing KPIs such as conversion rates, cost per lead, cost of acquisition and marketing ROI
• Highly organized with ability to manage priorities and coordinate multiple projects simultaneously
• Able to adapt to a dynamic work environment
• A passionate self-starter who can serve as a strong advocate for our customers and our business
• Strong interpersonal skills and ability to effectively work in a fast-paced environment with both creative and business-oriented teams

Preferred Qualifications:
• Knowledge and passion for Asian entertainment (K-pop, J-pop, Korean dramas etc.)
• Streaming industry knowledge
• Proficiency in Portuguese and/or Spanish is a plus, but not mandatory

At the time of posting, Rakuten expects the base salary for this role will be between $62,856 - $100,136. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via BeBee posted_at: 2 days agoschedule_type: Full-time
Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Rakuten Viki brings global entertainment to fans everywhere

Reporting to the VP of Marketing the Director, Brand & Product Marketing role will be based in the SF Bay Area (hybrid).

This is a multi-faceted role that requires a strategic, big-picture thinker who will lead the creative, brand/integrated and product marketing functions to drive growth through

cohesive, multi-channel communication and creative strategies for Rakuten Viki. You will play an integral role in elevating Rakuten Viki's communication with our users across various parts of the user journey and work towards strengthening Rakuten Viki's brand, ensuring it is distinctive and authentic to its brand values in all our communications.

Key Responsibilities Include:
• Lead a dynamic, creative and analytics obsessed team in driving growth & revenue impact across product, integrated, brand and creative marketing with a vision to make Viki the first choice for Asian content and entertainment. You will serve as a strategic leader for:
• Product Marketing: Drive the marketing strategy, messaging, and positioning for our key markets and regions
• Inbound: define and continue to iterate Viki's most important customer needs and opportunities, staying attuned to the competitive landscape, market trends and white space opportunities.
• Outbound: work closely with marketing channel owners and PMs to own and drive GTM plans for key initiatives not limited to subscription plan features and offerings and measure impact post-launch
• Effectively communicate and advocate our consumer needs and voice internally and externally
• Work closely with our strategy, biz ops and product teams to shape the future of our service
• Brand & Integrated Marketing: Develop compelling content and holistic, omni-channel campaigns to drive brand awareness and user acquisition. You will also spearhead our PR and influencer marketing efforts in conjunction with an agency in pitching content, guide/vet direction for influencer selection and content strategy.
• Creative Services: Oversee a creative team to define Rakuten Viki's creative strategy across touchpoints and develop best-in-class and on-brand communications.

Who You Are:
• 6+ years experience leading omnichannel marketing strategies
• 3+ years of product marketing experience
• 5+ years in people management
• Collaborative, globally minded with a high level of consumer focus and experience driving cross-functional alignment
• Demonstrated experience delivering results in a fast-paced and dynamic business environment
• Proven ability to manage multiple, competing priorities simultaneously
• Understanding of different channels and what kind of creative works in which formats
• Able to bring innovative and creative ideas to life to excite and delight our users while also maintaining a high level of analytic rigor in driving decisions
• Ability to work with teams across different time zones (e.g. SG/KR) on as needed basis

At the time of posting, Rakuten expects the base salary for this role will be between $113,184 - $201,032. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via BeBee posted_at: 2 days agoschedule_type: Full-time
Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Rakuten Viki brings global entertainment to fans everywhere

Reporting to the Director of Brand & Product Marketing, the Senior Manager, Creative & Content role will be based in the SF Bay Area and will lead the entire creative services team and play a key role in bringing to life brand and integrated marketing campaigns. He/She/They will help to bring to life our brand vision through innovation in static and video execution as well as content creation.

Key Responsibilities Include:
• Help define Rakuten Viki's creative strategy across product and marketing touchpoints in static and video formats
• Develop and oversee video content production that resonates with existing and prospect audiences, creating viral and user generating content, particularly in social for organic and paid
• Develop brand awareness content in conjunction with broader marketing team to inspire, excite and delight users and strengthen our brand appeal
• Mentor, coach, lead and inspire a team of graphic designers and video editors to develop best-in-class, on-brand marketing communication
• Use data, insights and past creative performance to drive recommendations and decision making in the creative process
• Invoke a culture of innovation and set a high bar for the team to exceed creative standards
• Lead and manage all creative team workflows and operations
• Uphold and maintain Viki's brand guidelines across all creatives

Who You Are:
• Experience in content creation and art direction, specifically in video is a must
• Ability translate business level OKRs and a brand story into producing high-level art direction/inspiration/strategy that can be adapted in a multi-channel environment
• 6+ years of creative experience in omni-channel
• 3+ years experience in digital marketing
• 4+ years of people management experience
• Strong understanding of different channels (with focus on social) and what kind of creative works in which formats
• In-depth knowledge of design, typography, photography, layout principles, and production process
• Strong copywriting skills and able to translate concepts into copywriting direction for team of copywriters
• Fluent understanding of current digital trends and social landscape
• Solid organizational skills, detail-oriented. Capable of working on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time
• The drive to excel and succeed; self-motivated, managing projects effectively
• Ability to work with teams across different time zones (e.g. SG/KR) on as needed basis
• Solid mix of both a team lead as well as individual contributor willing to roll your sleeves up as needed

To support your application, please send your portfolio to indicating "Senior Manager, Creative & Content'' in the email subject. Our Talent Acquisition Team will reach out if your profile is shortlisted.

At the time of posting, Rakuten expects the base salary for this role will be between $99,360 - $161,612. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via LinkedIn posted_at: 6 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are in search of a (Senior) Marketing Manager, CRM Lifecycle based in the San Francisco Bay Area. He/She/They will be responsible for developing strategies and implementing programs to activate, engage and retain our users centered around data-driven and customer-centric practices.

Who Are You?

You are a critical thinker who loves delving into customer journeys and possesses strong analytical skills and business acumen. You are a creative strategist that turns insights into enticing marketing campaigns with impact. You are someone who is detail-oriented in execution but also can see the big picture. You have great interpersonal and communication skills, experience working cross-functionally across various teams and have managed/trained individuals in their career for success.

Key Responsibilities Include:
• Own the global strategy, testing and execution for all CRM/Lifecycle campaigns that deliver measurable business impact
• Engage with our consumers and volunteer community across various touch points (email, push, in-app, content cards), optimizing on the right channel mix and frequency of efforts and driving towards activation, engagement, retention, monetization and growth
• Create and define the segmentation strategy that enables personalization at scale
• Drive creative strategy and execution across channels and journeys both for our viewer and contributor communities
• Produce, share and present strategy, results and insights to senior leadership and across the organization
• Collaborate with the analytics team to create reporting and dashboards in order to better understand CRM performance and create transparency across the organization
• Ensure best practices and continue to improve the workflow of the CRM team, identifying operational efficiencies and vetting 3rd party tools to support team goals
• Work across teams (UA, Product, Community, Customer Experience, Analytics, Finance & Legal) and time zones (US, Singapore & Korea) to gain alignment and contribute to company OKRs
• Develop a small team of marketers and ensure their continued development and growth within the organization

Requirements:
• Bachelor’s Degree
• 6+ years CRM experience
• In-depth knowledge in digital marketing, especially in omni-channel CRM/Lifecycle marketing and retention/engagement strategies and personalization tactics
• Strong analytical prowess with proven ability to derive insights that create actionable initiatives
• Solid understanding of testing frameworks and methodologies and the ability to design end to end experiments
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Critical thinker with a problem-solving mindset
• Strong storyteller with experience building compelling and creative campaigns
• Excellent interpersonal, presentation, communication, and writing skills
• Experience using CRM automation tools (Braze or similar) and analytics & data visualization tools (i.e. Looker, Amplitude)

Preferred Qualifications:
• Strong understanding of media landscape, specifically in streaming and subscription based services
• Interest in Asian entertainment
• Prior experience working with international audiences and/or online communities
• Fluency in Portuguese or Spanish (not mandatory)

At the time of posting, Rakuten expects the base salary for this role will be between $99,360 - $161,612. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via LinkedIn posted_at: 25 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in San Mateo, California, this role will be reporting to the Chief Operating Officer.

Key Responsibilities:
• Drive predictable business growth by delivering visibility and improving efficiency across the revenue process
• Responsible for developing business strategies and operational plans to achieve company objectives
• Be adept at approaching opportunities and challenges from multiple angles by coming up with creative business plans to be successfully realized in a fast-paced environment
• Provide company-wide departments with a strategic view of SVOD, AVOD, and TVOD businesses and shared revenue targets to drive achievement of business objectives.
• Connect market data and revenue activity data to propel data-driven collaboration, execution rigor, and operational agility across organizations
• Share both process goals and revenue goals, conduct and lead periodical business reviews with company leadership to ensure a well-defined performance-to-plan analysis, and continue to adjust processes to meet and exceed the goals of revenue opportunities
• Identify and establish partnership opportunities that generate business revenue and growth. Develop and manage partner relationships to ensure targets are met and exceeded
• Work closely with leadership and support to build revenue strategy. Keep leadership apprised of the revenue operations progress

Requirements:
• Bachelor's Degree, Master’s Degree or equivalent practical experience
• Over 9 years of previous experience in consumer internet companies in a business operations, corporate strategy, go-to-market monetization strategy, or a similar role, with 4+ years in a leadership and management role
• A desire to do both strategic planning and daily execution/optimization
• Expertise in evaluating opportunities in a competitive environment with actionable, insightful market assessment. Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
• Demonstrated history of identifying opportunities with strategic partners, building and managing relationships with them. Experience in selling one’s ideas, negotiating, closing, and growing commercial partnerships
• Ability to plan a project and effectively manage multiple concurrent projects, balancing short term revenue objectives with long term vision
• Proven leader with the ability to bring many parties and perspectives together, to forge a vision, and to drive towards common goals
• Strong problem-solving skills, comfortable with navigating ambiguity with limited information and making tradeoff decisions
• Team management experience with strength in developing team members to achieve individual and company objectives

At the time of posting, Rakuten expects the base salary for this role will be between $113,184 - $201,032. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
Show more details...
via LinkedIn posted_at: 3 days agoschedule_type: Full-time
Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety Rakuten is Japan's leading Internet services company, a largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an... Ecosystem of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Rakuten Viki brings global entertainment to fans everywhere!

Reporting to the Director of Brand & Product Marketing, the Senior Manager, Creative & Content role will be based in the SF Bay Area and will lead the entire creative services team and play a key role in bringing to life brand and integrated marketing campaigns. He/She/They will help to bring to life our brand vision through innovation in static and video execution as well as content creation.

Key Responsibilities Include:
• Help define Rakuten Viki’s creative strategy across product and marketing touchpoints in static and video formats
• Develop and oversee video content production that resonates with existing and prospect audiences, creating viral and user generating content, particularly in social for organic and paid
• Develop brand awareness content in conjunction with broader marketing team to inspire, excite and delight users and strengthen our brand appeal
• Mentor, coach, lead and inspire a team of graphic designers and video editors to develop best-in-class, on-brand marketing communication
• Use data, insights and past creative performance to drive recommendations and decision making in the creative process
• Invoke a culture of innovation and set a high bar for the team to exceed creative standards
• Lead and manage all creative team workflows and operations
• Uphold and maintain Viki’s brand guidelines across all creatives

Who You Are:
• Experience in content creation and art direction, specifically in video is a must
• Ability translate business level OKRs and a brand story into producing high-level art direction/inspiration/strategy that can be adapted in a multi-channel environment
• 6+ years of creative experience in omni-channel
• 3+ years experience in digital marketing
• 4+ years of people management experience
• Strong understanding of different channels (with focus on social) and what kind of creative works in which formats
• In-depth knowledge of design, typography, photography, layout principles, and production process
• Strong copywriting skills and able to translate concepts into copywriting direction for team of copywriters
• Fluent understanding of current digital trends and social landscape
• Solid organizational skills, detail-oriented. Capable of working on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time
• The drive to excel and succeed; self-motivated, managing projects effectively
• Ability to work with teams across different time zones (e.g. SG/KR) on as needed basis
• Solid mix of both a team lead as well as individual contributor willing to roll your sleeves up as needed

To support your application, please send your portfolio to hannah.oh@rakuten.com indicating “Senior Manager, Creative & Content'' in the email subject. Our Talent Acquisition Team will reach out if your profile is shortlisted.

At the time of posting, Rakuten expects the base salary for this role will be between $99,360 - $161,612. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
Show more details...
via LinkedIn posted_at: 3 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are in search of a (Senior) Marketing Manager, CRM Lifecycle based in the San Francisco Bay Area. He/She/They will be responsible for developing strategies and implementing programs to activate, engage and retain our users centered around data-driven and customer-centric practices.

Who Are You?

You are a critical thinker who loves delving into customer journeys and possesses strong analytical skills and business acumen. You are a creative strategist that turns insights into enticing marketing campaigns with impact. You are someone who is detail-oriented in execution but also can see the big picture. You have great interpersonal and communication skills, experience working cross-functionally across various teams and have managed/trained individuals in their career for success.

Key Responsibilities:
• Own the global strategy, testing and execution for all CRM/Lifecycle campaigns that deliver measurable business impact
• Engage with our consumers and volunteer community across various touch points (email, push, in-app, content cards), optimizing on the right channel mix and frequency of efforts and driving towards activation, engagement, retention, monetization and growth
• Create and define the segmentation strategy that enables personalization at scale
• Drive creative strategy and execution across channels and journeys both for our viewer and contributor communities
• Produce, share and present strategy, results and insights to senior leadership and across the organization
• Collaborate with the analytics team to create reporting and dashboards in order to better understand CRM performance and create transparency across the organization
• Ensure best practices and continue to improve the workflow of the CRM team, identifying operational efficiencies and vetting 3rd party tools to support team goals
• Work across teams (UA, Product, Community, Customer Experience, Analytics, Finance & Legal) and time zones (US, Singapore & Korea) to gain alignment and contribute to company OKRs
• Develop a small team of marketers and ensure their continued development and growth within the organization

Key Requirements:
• Bachelor’s Degree
• 6+ years CRM experience
• In-depth knowledge in digital marketing, especially in omni-channel CRM/Lifecycle marketing and retention/engagement strategies and personalization tactics
• Strong analytical prowess with proven ability to derive insights that create actionable initiatives
• Solid understanding of testing frameworks and methodologies and the ability to design end to end experiments
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Critical thinker with a problem-solving mindset
• Strong storyteller with experience building compelling and creative campaigns
• Excellent interpersonal, presentation, communication, and writing skills
• Experience using CRM automation tools (Braze or similar) and analytics & data visualization tools (i.e. Looker, Amplitude)

Preferred Qualifications:
• Strong understanding of media landscape, specifically in streaming and subscription based services
• Interest in Asian entertainment
• Prior experience working with international audiences and/or online communities
• Fluency in Portuguese or Spanish (not mandatory)

At the time of posting, Rakuten expects the base salary for this role will be between $99,360 - $161,612. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via LinkedIn posted_at: 3 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are in search of a Specialist, Brand & Integrated Marketing based in the San Francisco Bay Area. He/She/They will be part of a dynamic, creative, innovative and impactful team that is responsible for driving brand awareness, growth, engagement and retention for Viki and our global audience.

This role will be based in San Mateo, CA and report to Director, Brand & Product Marketing.

Who Are You?

You are both creative and analytical and able to bring big ideas to life that fit into the bigger, business picture. You love numbers and using data to tell a marketing story! You also like to dive into the consumer mindset and translate that into exciting and engaging campaigns. You are well versed in what resonates with users across social media and basic marketing principles. You are highly detail oriented and a team player who thrives in a fast paced environment, working collaboratively across multiple teams.

Key Responsibilities:
• Work cross-functionally to define and execute integrated marketing campaigns designed to generate buzz, excitement, awareness and engagement for Viki titles and Rakuten Viki brand
• Support the development and execution of integrated campaigns, including message, marketing briefs, contract agreements, content production, and multi-channel strategy approach
• Consistently monitor campaign effectiveness and goal attainment and provide recommendations for optimization
• Partner with the analytics and finance teams, use customer data collected through a range of quantitative measurements and voice of the users surveys/studies to enhance our ability to match prospects and users preferences to marketing communications
• Synthesize data and create reporting for integrated, brand and influencer campaigns, working with external agencies, in-house analytics and finance teams for post campaign performance evaluation
• Work with Director to develop and maintain strong, organic relationships with paid influencers and manage our external agency relationship
• Collaborate with fellow marketing team members to create activations specific to amplify brand programs and content launches
• Collaborate with the Creative Team to ensure proper syndication of creative assets to internal cross-functional teams and external vendors

Requirements:
• Bachelor's degree in Marketing/Business, Data Analytics, Advertising or equivalent business experience in marketing preferred
• 2+ years of relevant work experience
• Experience with basic marketing
• Possess strong business data analytics skills
• Good understanding of social media platforms, B2C marketing funnel, and marketing KPIs such as conversion rates, cost per lead, cost of acquisition and marketing ROI
• Highly organized with ability to manage priorities and coordinate multiple projects simultaneously
• Able to adapt to a dynamic work environment
• A passionate self-starter who can serve as a strong advocate for our customers and our business
• Strong interpersonal skills and ability to effectively work in a fast-paced environment with both creative and business-oriented teams

Preferred Qualifications:
• Knowledge and passion for Asian entertainment (K-pop, J-pop, Korean dramas etc.)
• Streaming industry knowledge
• Proficiency in Portuguese and/or Spanish is a plus, but not mandatory

At the time of posting, Rakuten expects the base salary for this role will be between $62,856 - $100,136. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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via My ArkLaMiss Jobs posted_at: 24 days agoschedule_type: Full-time
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money... portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

Based in San Mateo, California, this role will be reporting to a senior role in the monetization organization.

Key Responsibilities:
• Identify and build partnerships with ad demand partners - RTB enabled supply-side platforms (SSPs), ad networks, demand-side platforms (DSPs), etc. to sell through video and display inventory
• Be responsible for investigating insights and analysis, technical adjustments, strategic optimization and surfacing opportunities to maximize yield for ad revenue
• Work closely with our existing programmatic demand partners to manage the ongoing business and trading relationships and ensure that the full potential of each partnership is achieved. Identify performing demand partners, foster beneficial relations, and negotiate favorable terms through strong relationships to drive ad revenue
• Use marketplace insight and feedback from demand partners to identify areas for development, product needs, and revenue growth
• Work closely with Product and Engineering team to understand the dynamics and recommend adjustments to Viki's ad stack
• Coordinate with other Ad Ops teams on inventory allocation and experimentation on demand priorities
• Help establish processes, documentation, and structure for the development of yield management
• Develop the strategy and manage the day-to-day relationship with the entire portfolio of partners, to ensure our revenue growth, and monitor performance daily to ensure proper delivery and troubleshoot or solve issues immediately
• Conduct and lead periodical business reviews with the partners to ensure a well-defined performance-to-plan analysis and a solid understanding of where we are on our track to new revenue opportunities and lowered revenue risk
• Set weekly, monthly, and quarterly advertising revenue goals, forecast and ensure they are met by making progress in closing deals with partners and clients as well by keeping senior-level management apprised of the progress
• Advise senior-level management and ad tech team on business trends to implement ad technologies and develop ad products

Requirements:
• Bachelor's Degree, Master's Degree or equivalent practical experience
• 8+ years of work experience, preferably in an advertising technology or business
• Strong organizational, communication, presentation and relationship management skill
• Highly analytical mindset, able to lead through persuasion and use of data/research
• Success in deal-making and negotiating partnerships with a broad spectrum of stakeholders in advertising sales or partner management
• Ability to prioritize partnership opportunities and related tasks in line with strategic business objectives
• Possess strong business acumen, has proven experience in owning revenue target and achieving financial goals

At the time of posting, Rakuten expects the base salary for this role will be between $78,624 - $135,216. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged
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