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tourneau
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#110,959 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#110,959
#110,959
Site age
28 yrs
28 yrs
Location
United States
United States
Newest job postings for tourneau
via ZipRecruiter
posted_at: 3 days agoschedule_type: Full-time
Job Title: Watch Technician
Reports to: Service Manager...
Division: Customer Service
Overview:
The Watch Technician is responsible for providing in-store watch maintenance/service and performing quality control checks on watches. The Watch Technician is also responsible for supporting Sales Professionals/Service Professional in the sale of a watch, ultimately enhancing the client experience and supporting with the customer experience and certain
Job Title: Watch Technician
Reports to: Service Manager...
Division: Customer Service
Overview:
The Watch Technician is responsible for providing in-store watch maintenance/service and performing quality control checks on watches. The Watch Technician is also responsible for supporting Sales Professionals/Service Professional in the sale of a watch, ultimately enhancing the client experience and supporting with the customer experience and certain operational responsibilities. Additionally, the Watch Technician must be willing to train other Watch Technicians on watch maintenance and processes, when necessary.
Job Responsibilities:
Supporting Sales Professionals in the sale of a watch:
In partnership with the Sales Professionals, the Watch Technician is to "make ready" the watch for the new sale:
• Using the sizing strap provided by the Sales Professional, adjusts the watch to ensure an optimal fit for the client.
• Ensure the watch is clean to support an outstanding client experience.
• As required, set the watch to the appropriate time and date.
• In situations of trade-in, open watch to verify serial numbers for purposes of authentication.
In-Store Watch Maintenance:
• The Watch Technician is responsible for providing in-store watch maintenance in a timely manner to satisfy the needs of the client. This includes:
• Battery Installation - selecting the correct size and voltage of battery for watch. Ensuring battery straps are secure and cleaning of the terminal.
• Cleaning cases and bracelets using the ultrasonic cleaner and where applicable the steam machine.
• Replacing pins and screws.
• Water Resistance Testing - test watches to ensure they are water resistant using the pressure test machine and advises if the watch passed or failed. Provides a copy of the printed results for the customer.
• Testing for rate deviation on mechanical watches using the timing machine.
• Using quartz analyzer to test voltage, rate and coil resistance.
• Conducting quality control on out-of-store repaired watches including appearance, proper hand alignment, water resistance documentation and final wipe down and wrap.
• Conducting quality control on same-day serviced watches including wipe and wrap. Advise Service/Sales Professionals if the watch requires additional servicing.
• Maintaining equipment and tools in good working order.
Support process for out-of-store watch repair:
The Watch Technician is responsible for providing a final quality control check to ensure the watch has been repaired according to Tourneau standards. This includes reviewing:
• Appearance, hand alignment, proper tension of setting and winding, calendar flip, oscillating weight, proper screw down of crown/tube, no exposed gaskets, final timing, water resistance documentation, checking clasp functions, spring bars and loose pins/screws, setting and winding positions.
• Final wipe down and wrap.
Operations:
The Watch Technician is responsible for maintaining the appropriate inventory of batteries and parts and for ensuring:
• The work area, bench, tools and equipment are to be neat and clean at all times.
• Watches under the control of the watch technician are secure.
Requirements:
• A demonstrated ability to learn on-the job.
• Must be willing to train other Watch Technicians, when necessary
• Willing to be hands-on and work with the team to get the job done.
• Must be able to work a flexible schedule throughout the week.
• A passion for watches.
Qualifications:
• At least 2 years of work experience.
• Prior client services experience is desirable.
• Detail orientated with a mechanical aptitude.
• A basic understanding of watches is preferred.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws Show more details...
Reports to: Service Manager...
Division: Customer Service
Overview:
The Watch Technician is responsible for providing in-store watch maintenance/service and performing quality control checks on watches. The Watch Technician is also responsible for supporting Sales Professionals/Service Professional in the sale of a watch, ultimately enhancing the client experience and supporting with the customer experience and certain operational responsibilities. Additionally, the Watch Technician must be willing to train other Watch Technicians on watch maintenance and processes, when necessary.
Job Responsibilities:
Supporting Sales Professionals in the sale of a watch:
In partnership with the Sales Professionals, the Watch Technician is to "make ready" the watch for the new sale:
• Using the sizing strap provided by the Sales Professional, adjusts the watch to ensure an optimal fit for the client.
• Ensure the watch is clean to support an outstanding client experience.
• As required, set the watch to the appropriate time and date.
• In situations of trade-in, open watch to verify serial numbers for purposes of authentication.
In-Store Watch Maintenance:
• The Watch Technician is responsible for providing in-store watch maintenance in a timely manner to satisfy the needs of the client. This includes:
• Battery Installation - selecting the correct size and voltage of battery for watch. Ensuring battery straps are secure and cleaning of the terminal.
• Cleaning cases and bracelets using the ultrasonic cleaner and where applicable the steam machine.
• Replacing pins and screws.
• Water Resistance Testing - test watches to ensure they are water resistant using the pressure test machine and advises if the watch passed or failed. Provides a copy of the printed results for the customer.
• Testing for rate deviation on mechanical watches using the timing machine.
• Using quartz analyzer to test voltage, rate and coil resistance.
• Conducting quality control on out-of-store repaired watches including appearance, proper hand alignment, water resistance documentation and final wipe down and wrap.
• Conducting quality control on same-day serviced watches including wipe and wrap. Advise Service/Sales Professionals if the watch requires additional servicing.
• Maintaining equipment and tools in good working order.
Support process for out-of-store watch repair:
The Watch Technician is responsible for providing a final quality control check to ensure the watch has been repaired according to Tourneau standards. This includes reviewing:
• Appearance, hand alignment, proper tension of setting and winding, calendar flip, oscillating weight, proper screw down of crown/tube, no exposed gaskets, final timing, water resistance documentation, checking clasp functions, spring bars and loose pins/screws, setting and winding positions.
• Final wipe down and wrap.
Operations:
The Watch Technician is responsible for maintaining the appropriate inventory of batteries and parts and for ensuring:
• The work area, bench, tools and equipment are to be neat and clean at all times.
• Watches under the control of the watch technician are secure.
Requirements:
• A demonstrated ability to learn on-the job.
• Must be willing to train other Watch Technicians, when necessary
• Willing to be hands-on and work with the team to get the job done.
• Must be able to work a flexible schedule throughout the week.
• A passion for watches.
Qualifications:
• At least 2 years of work experience.
• Prior client services experience is desirable.
• Detail orientated with a mechanical aptitude.
• A basic understanding of watches is preferred.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws Show more details...
via BeBee
posted_at: 2 days agoschedule_type: Full-time
OVERVIEW
The Retail Logistics Manager - East is responsible for maintaining logistical standards and excellence across all store locations
...
Develop and foster a collaborative relationship with each store management team, garnering feedback and executing new initiatives and communicating existing standards.
Provide direct support as a top priority to Store Management and staff, in close partnership with the entire logistics team.
Develop and foster
OVERVIEW
The Retail Logistics Manager - East is responsible for maintaining logistical standards and excellence across all store locations
...
Develop and foster a collaborative relationship with each store management team, garnering feedback and executing new initiatives and communicating existing standards.
Provide direct support as a top priority to Store Management and staff, in close partnership with the entire logistics team.
Develop and foster a collaborative relationship with the Retail Logistics Manager – West, Logistics Analyst, Operations & Service Manager in order to identify opportunities and develop solutions.
Proactively communicate with the Director of Store Operations, setting up regular meetings and approaching each challenge with a solutions-based plan.
ESSENTIAL JOB RESPONSIBILTIES
Analyze store logistical metrics, using audits and process based data
Monitor internal trend summaries to identify training opportunities and areas for improvement
Strategizes, in partnership with the Director of Store Operations, to uncover logistical needs within the field and create recommendations to increase compliance within the field
Map quarterly store visit schedules to conduct audits in person and follow up training as needed within assigned geographical area (and throughout the country, if necessary)
Support store management in crafting quarterly action plans for logistical excellence
Partner with the Service & Operations Training Manager to ensure all management is properly trained and create training benchmarks based on the operations and service compliance trends and compliance tracking data
Provide continued training for management within assigned geographical area following new management onboarding
Identify areas to streamline operations and reduce in-store service and logistical tasking
Regularly communicate with Store Management and the applicable Area or Regional Director to assist with logistical support and provide guidance based on analytical feedback
Assist the Director of Operations in launching policy and system updates in stores
Review the current Standard Operating Procedures manual, garner store feedback, and propose edits to enhance resources provided to the field
QUALIFICATIONS
1-3+ years in logistics or retail operations and logistics, with proven working experience in project management
Proficient in Microsoft Office functions including Excel, PowerPoint, and Word
Excellent verbal and written communication skills
Strong financial and analytical skills
Highly self motivated individual with the ability to work independently
Superb attention to detail (an attitude of no room for error)
Able to thrive in a fast-paced environment (multitasking and meeting deadlines)
Travel up to 40% of the time
SALARY RANGE- $80,000-95,000 PLUS BONUS INCENTIVE Show more details...
The Retail Logistics Manager - East is responsible for maintaining logistical standards and excellence across all store locations
...
Develop and foster a collaborative relationship with each store management team, garnering feedback and executing new initiatives and communicating existing standards.
Provide direct support as a top priority to Store Management and staff, in close partnership with the entire logistics team.
Develop and foster a collaborative relationship with the Retail Logistics Manager – West, Logistics Analyst, Operations & Service Manager in order to identify opportunities and develop solutions.
Proactively communicate with the Director of Store Operations, setting up regular meetings and approaching each challenge with a solutions-based plan.
ESSENTIAL JOB RESPONSIBILTIES
Analyze store logistical metrics, using audits and process based data
Monitor internal trend summaries to identify training opportunities and areas for improvement
Strategizes, in partnership with the Director of Store Operations, to uncover logistical needs within the field and create recommendations to increase compliance within the field
Map quarterly store visit schedules to conduct audits in person and follow up training as needed within assigned geographical area (and throughout the country, if necessary)
Support store management in crafting quarterly action plans for logistical excellence
Partner with the Service & Operations Training Manager to ensure all management is properly trained and create training benchmarks based on the operations and service compliance trends and compliance tracking data
Provide continued training for management within assigned geographical area following new management onboarding
Identify areas to streamline operations and reduce in-store service and logistical tasking
Regularly communicate with Store Management and the applicable Area or Regional Director to assist with logistical support and provide guidance based on analytical feedback
Assist the Director of Operations in launching policy and system updates in stores
Review the current Standard Operating Procedures manual, garner store feedback, and propose edits to enhance resources provided to the field
QUALIFICATIONS
1-3+ years in logistics or retail operations and logistics, with proven working experience in project management
Proficient in Microsoft Office functions including Excel, PowerPoint, and Word
Excellent verbal and written communication skills
Strong financial and analytical skills
Highly self motivated individual with the ability to work independently
Superb attention to detail (an attitude of no room for error)
Able to thrive in a fast-paced environment (multitasking and meeting deadlines)
Travel up to 40% of the time
SALARY RANGE- $80,000-95,000 PLUS BONUS INCENTIVE Show more details...
via ZipRecruiter
posted_at: 21 hours agoschedule_type: Full-time
Tourneau/Bucherer is currently seeking Virtual Client Advisor(s) who have luxury retail experience, passion for people and product, exude warmth and client centricity, are entrepreneurial thinkers, with strong attention to detail and able to multi task. The Virtual Client Advisor(s) supports the cross-functional interactions with the retail stores and corporate departments to include but not... limited to digital, ecommerce, service etc. It is the
Tourneau/Bucherer is currently seeking Virtual Client Advisor(s) who have luxury retail experience, passion for people and product, exude warmth and client centricity, are entrepreneurial thinkers, with strong attention to detail and able to multi task. The Virtual Client Advisor(s) supports the cross-functional interactions with the retail stores and corporate departments to include but not... limited to digital, ecommerce, service etc. It is the Client Advisors mission to ensure every client experience is exceptional and exceeds expectations. Client Advisors are the true "ambassadors" of our brand, our products, and our values.
• * This position is based out of our Long Island City, Queens corporate office location.
RESPONSIBILITIES:
• Responding to all incoming client inquiries, via multiple platforms such as email, phone, online chat, social media channels
• Embrace a culture that is client centric
• Engage in a manner that drives client retention and increases client engagement
• Utilize the client relationship management system(*CRM) while providing client(s) support
• Respond timely, efficiently and accurately to clients, offer and explain possible solutions, to ensure the client(s) feels valued and appreciated
• Work to resolve all issues affecting clients orders quickly and in a professional matter by communicating with store location and corporate partners as necessary
• Engage in active listening with all forms of outreach from clients, confirming or clarifying information and diffusing escalated situations, as needed
• Understand and strive to exceed metrics while providing excellent and consistent Client Service
• Develop collaborative, positive working relationships with all company team members in retail and corporate
• Knowledgeable and resourceful support for customer inquiries about products and brands
• Articulate concisely company policies to client(s)
QUALIFICATIONS:
• Exceptional client centricity through active listening, and elevated verbal and written communication skills, professional phone voice
• Confidence
• Understanding of company products, services, and policies
• Computer, phone and overall technological systems fluency
• Strong typing, writing skills
• Ability to ask inquisitive questions and diffuse escalated situations
• Ability to work under high pressure and remain calm and collected in fast paced environment
• Fluency in multiple languages may be helpful
• Flexibility in availability for work schedule; must be available to potentially work evenings, weekends, and holidays when needed
• Strong home internet connection is required
• Minimum (2) two years retail experience, preferably in luxury goods/fashion environment
SALARY RANGE- $20-25 per hour commensurate upon experience.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws Show more details...
• * This position is based out of our Long Island City, Queens corporate office location.
RESPONSIBILITIES:
• Responding to all incoming client inquiries, via multiple platforms such as email, phone, online chat, social media channels
• Embrace a culture that is client centric
• Engage in a manner that drives client retention and increases client engagement
• Utilize the client relationship management system(*CRM) while providing client(s) support
• Respond timely, efficiently and accurately to clients, offer and explain possible solutions, to ensure the client(s) feels valued and appreciated
• Work to resolve all issues affecting clients orders quickly and in a professional matter by communicating with store location and corporate partners as necessary
• Engage in active listening with all forms of outreach from clients, confirming or clarifying information and diffusing escalated situations, as needed
• Understand and strive to exceed metrics while providing excellent and consistent Client Service
• Develop collaborative, positive working relationships with all company team members in retail and corporate
• Knowledgeable and resourceful support for customer inquiries about products and brands
• Articulate concisely company policies to client(s)
QUALIFICATIONS:
• Exceptional client centricity through active listening, and elevated verbal and written communication skills, professional phone voice
• Confidence
• Understanding of company products, services, and policies
• Computer, phone and overall technological systems fluency
• Strong typing, writing skills
• Ability to ask inquisitive questions and diffuse escalated situations
• Ability to work under high pressure and remain calm and collected in fast paced environment
• Fluency in multiple languages may be helpful
• Flexibility in availability for work schedule; must be available to potentially work evenings, weekends, and holidays when needed
• Strong home internet connection is required
• Minimum (2) two years retail experience, preferably in luxury goods/fashion environment
SALARY RANGE- $20-25 per hour commensurate upon experience.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws Show more details...
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