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Traffic rank#809,478 Site Rank
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Traffic rank
#809,478
#809,478
Site age
8 yrs
8 yrs
Location
United States
United States
Newest job postings for thediscoveriesof
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
About Discovery Senior Living
Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities...
With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.
Discovery
About Discovery Senior Living
Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities...
With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.
Discovery Senior Living is hiring an Operations Specialist role to help support our growth.
Ideal locations for candidates: Chicago IL, Columbus OH, Indianapolis IN, Cincinnati OH.
Frequent Travel Required
Responsible for the positive and effective leadership, operation and management of assigned community during a leadership vacancy or other critical business need. Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines. The responsibilities for this position may vary slightly depending on the specific community needs, goals, and time frame of assignment.
Responsibilities:
Managing Vision and Purpose
• Communicates a clear, Resident focused vision, based upon a resident centered model of care.
• Understands and models Discovery’s purpose, focus and mission in all aspects of the positions.
Business Development focus:
• Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
• Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position.
• Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours. Establishes appropriate referral sources, resulting in move-ins from referrals.
• Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk.
Resident and Family Service:
• Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
• Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Town Hall meetings for IL Residents.
• Effectively resolves Resident concerns.
• Resident referrals achieved on a regular, recurring basis
• Ensures Leadership team interacts with residents consistently and effectively.
• Ensures a minimal loss of residents to competitors. Monitors, tracks and reports on move outs.
• Initiates, promotes and provides ongoing commitment to excellence in services.
• Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues. Ensures consistent visibility throughout the community by making regular rounds.
Assisted Living/Memory Care:
• Ensures AL/Memory Care state regulations are applicable and policies are upheld.
• Maintains a monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters.
• Ensures all resident administrative files are well maintained, current and in compliance with state regulations.
• Holds consistent, effective Resident Council meetings.
• Oversees the planning of an in-house family event monthly.
• Ensures Family Meetings/calls are happening regularly.
• Ensures Wellness and Resident Care systems are implemented and followed.
• Participates in “At risk” meetings
• Ensures SHINE program is implemented effectively and prominently within community
• Ensures residents are properly assessed using the DSL assessment form and assessment is entered into CRM.
Quality Assurance and Regulatory Compliance
• Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner.
• Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members.
• Ensures community follows OSHA requirements.
• Provides leadership and promotion of the Safety and Risk Management policies.
• Reviews and signs off on all incident reports; ensures corrective actions are in place in a timely manner.
• Maintains and safeguards the property of the community.
• Exercises sound fiduciary responsibility to the established policies and procedures.
• Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures.
• Notifies Regional Operations Leader when there is any type of outside inspector in the building (State, Police, Fire Department, etc.).
Financial Management and Business Acumen Responsibilities:
• Provides input in the preparation of the community budget, including operation and capital expenditures and executes accordingly.
• Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies.
• Meets with Department Heads weekly/monthly to review Spend downs and department budget status.
• Strives to improve profitability.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
• Effectively manages collection process for timely receipt.
• Manages labor to benchmarks adjusting timely to occupancy and service level changes.
• Manages key, non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per policies and internal business controls.
• Provides additional community reports as requested.
• Meets COI expectations.
• Provides overall management and oversight on the P&L, Budget and occupancy expectations.
• Ensures appropriate scheduling of Team Members and appropriate labor schedules.
Supervisory/Leadership Responsibilities:
• Assists with hiring and selection process of permanent Executive Director.
• Provides training and support to new Executive Director, ensuring a smooth transition of duties.
• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects and ensure comprehensive training for department heads. Provides guidance in the hiring of all other Team Members.
• Provides direct, constructive and timely evaluation of Department Heads.
• Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews.
• Effectively delegates to Department Heads.
• Deals with direct reports firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail.
• Maintains appropriate level of staff to prevent overtime.
• Promotes development of team management skills, capabilities and sharing of best practices.
• Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines.
• Performs all other duties assigned.
Qualifications:
• Bachelor’s degree is preferred; Business Administration, Hospitality or a Health-related field is ideal.
• Minimum of three years managerial experience preferably in the senior living, health care or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight.
• Previous sales experience preferred.
• Demonstration of success in managing operating expenses.
• Administrator License/certification may be required per state requirements.
Benefits:
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EOE D/V Show more details...
Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities...
With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.
Discovery Senior Living is hiring an Operations Specialist role to help support our growth.
Ideal locations for candidates: Chicago IL, Columbus OH, Indianapolis IN, Cincinnati OH.
Frequent Travel Required
Responsible for the positive and effective leadership, operation and management of assigned community during a leadership vacancy or other critical business need. Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines. The responsibilities for this position may vary slightly depending on the specific community needs, goals, and time frame of assignment.
Responsibilities:
Managing Vision and Purpose
• Communicates a clear, Resident focused vision, based upon a resident centered model of care.
• Understands and models Discovery’s purpose, focus and mission in all aspects of the positions.
Business Development focus:
• Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
• Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position.
• Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours. Establishes appropriate referral sources, resulting in move-ins from referrals.
• Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk.
Resident and Family Service:
• Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
• Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Town Hall meetings for IL Residents.
• Effectively resolves Resident concerns.
• Resident referrals achieved on a regular, recurring basis
• Ensures Leadership team interacts with residents consistently and effectively.
• Ensures a minimal loss of residents to competitors. Monitors, tracks and reports on move outs.
• Initiates, promotes and provides ongoing commitment to excellence in services.
• Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues. Ensures consistent visibility throughout the community by making regular rounds.
Assisted Living/Memory Care:
• Ensures AL/Memory Care state regulations are applicable and policies are upheld.
• Maintains a monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters.
• Ensures all resident administrative files are well maintained, current and in compliance with state regulations.
• Holds consistent, effective Resident Council meetings.
• Oversees the planning of an in-house family event monthly.
• Ensures Family Meetings/calls are happening regularly.
• Ensures Wellness and Resident Care systems are implemented and followed.
• Participates in “At risk” meetings
• Ensures SHINE program is implemented effectively and prominently within community
• Ensures residents are properly assessed using the DSL assessment form and assessment is entered into CRM.
Quality Assurance and Regulatory Compliance
• Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner.
• Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members.
• Ensures community follows OSHA requirements.
• Provides leadership and promotion of the Safety and Risk Management policies.
• Reviews and signs off on all incident reports; ensures corrective actions are in place in a timely manner.
• Maintains and safeguards the property of the community.
• Exercises sound fiduciary responsibility to the established policies and procedures.
• Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures.
• Notifies Regional Operations Leader when there is any type of outside inspector in the building (State, Police, Fire Department, etc.).
Financial Management and Business Acumen Responsibilities:
• Provides input in the preparation of the community budget, including operation and capital expenditures and executes accordingly.
• Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies.
• Meets with Department Heads weekly/monthly to review Spend downs and department budget status.
• Strives to improve profitability.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
• Effectively manages collection process for timely receipt.
• Manages labor to benchmarks adjusting timely to occupancy and service level changes.
• Manages key, non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per policies and internal business controls.
• Provides additional community reports as requested.
• Meets COI expectations.
• Provides overall management and oversight on the P&L, Budget and occupancy expectations.
• Ensures appropriate scheduling of Team Members and appropriate labor schedules.
Supervisory/Leadership Responsibilities:
• Assists with hiring and selection process of permanent Executive Director.
• Provides training and support to new Executive Director, ensuring a smooth transition of duties.
• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects and ensure comprehensive training for department heads. Provides guidance in the hiring of all other Team Members.
• Provides direct, constructive and timely evaluation of Department Heads.
• Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews.
• Effectively delegates to Department Heads.
• Deals with direct reports firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail.
• Maintains appropriate level of staff to prevent overtime.
• Promotes development of team management skills, capabilities and sharing of best practices.
• Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines.
• Performs all other duties assigned.
Qualifications:
• Bachelor’s degree is preferred; Business Administration, Hospitality or a Health-related field is ideal.
• Minimum of three years managerial experience preferably in the senior living, health care or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight.
• Previous sales experience preferred.
• Demonstration of success in managing operating expenses.
• Administrator License/certification may be required per state requirements.
Benefits:
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EOE D/V Show more details...
via Discovery Behavioral Health
posted_at: 6 days agoschedule_type: Part-time
Company Description
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve...
Since 1997, Center for Discovery, DBH’s eating disorder division, has helped
Company Description
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve...
Since 1997, Center for Discovery, DBH’s eating disorder division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.
Compensation Range: $25-35
Compensation will be dependent upon geographic region, education, and experience
Our Offer to You!
We are dedicated to empowering our teammates with their professional and personal development by providing:
• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Training in best practices for telehealth
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization
Job Description
The Overnight LVN/LPN is responsible for assisting and supporting residents through the entire treatment experience from admission through discharge. The Overnight LVN/LPN is responsible for communicating observations and insights to the treatment team (i.e. therapists, dietitian, psychiatrist, pediatrician and facility administrator) to ensure the team is comprehensively addressing each client’s issues. The Overnight LVN/LPN introduces each new client to his/her fellow residents and the treatment staff, and orients each client to the rules, expectations, and routine of the daily treatment schedule.
Responsibilities
• Facilitating therapeutic groups
• Providing clear and complete client documentation
• Availability for consultation after hours and returns telephone calls/pages within a ten-minute time frame
• Administering medication as prescribed
• Counting narcotics daily, logs appropriately
• Providing assessments of medical problems as needed
• Performing primary first aid and determining need for physician notification
• Consulting with the physician and psychiatrist to ensure appropriate medical interventions
• Meeting with each client, completes a daily assessment, and administers all prescription medication
This is a part time position at our residential eating disorder treatment center in Glenview, IL.
For a virtual tour of the facility, please visit our website at centerfordiscovery.com.
Qualifications
• **New grads are welcome and encouraged to apply***
• Completion of a LVN/LPN or equivalent.
• Holds a current LVN/LPN license in good standing or equivalent.
• One year experience preferred working in mental health or eating disorders field.
• Blood draw certificate preferred.
• Must possess a current Driver’s License in good standing.
Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.
Additional Information
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce Show more details...
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve...
Since 1997, Center for Discovery, DBH’s eating disorder division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.
Compensation Range: $25-35
Compensation will be dependent upon geographic region, education, and experience
Our Offer to You!
We are dedicated to empowering our teammates with their professional and personal development by providing:
• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Training in best practices for telehealth
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization
Job Description
The Overnight LVN/LPN is responsible for assisting and supporting residents through the entire treatment experience from admission through discharge. The Overnight LVN/LPN is responsible for communicating observations and insights to the treatment team (i.e. therapists, dietitian, psychiatrist, pediatrician and facility administrator) to ensure the team is comprehensively addressing each client’s issues. The Overnight LVN/LPN introduces each new client to his/her fellow residents and the treatment staff, and orients each client to the rules, expectations, and routine of the daily treatment schedule.
Responsibilities
• Facilitating therapeutic groups
• Providing clear and complete client documentation
• Availability for consultation after hours and returns telephone calls/pages within a ten-minute time frame
• Administering medication as prescribed
• Counting narcotics daily, logs appropriately
• Providing assessments of medical problems as needed
• Performing primary first aid and determining need for physician notification
• Consulting with the physician and psychiatrist to ensure appropriate medical interventions
• Meeting with each client, completes a daily assessment, and administers all prescription medication
This is a part time position at our residential eating disorder treatment center in Glenview, IL.
For a virtual tour of the facility, please visit our website at centerfordiscovery.com.
Qualifications
• **New grads are welcome and encouraged to apply***
• Completion of a LVN/LPN or equivalent.
• Holds a current LVN/LPN license in good standing or equivalent.
• One year experience preferred working in mental health or eating disorders field.
• Blood draw certificate preferred.
• Must possess a current Driver’s License in good standing.
Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.
Additional Information
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.
For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce Show more details...
via Girlboss Jobs
schedule_type: Full-time
The Customer Support Team Lead will provide guidance to coordinators, assist with escalated customer contacts, communicate with teams, and provide first-level coaching to improve and optimize performance. They will also work closely with the operations team, including their direct manager and senior leaders, to ensure errors and issues are reported and prioritized. The Team Lead must have strong... interpersonal and communication skills and have the
The Customer Support Team Lead will provide guidance to coordinators, assist with escalated customer contacts, communicate with teams, and provide first-level coaching to improve and optimize performance. They will also work closely with the operations team, including their direct manager and senior leaders, to ensure errors and issues are reported and prioritized. The Team Lead must have strong... interpersonal and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. They will support omnichannel communication including phone calls, emails, chat interactions, and social media messages. They must be a quick learner with a strong ability to multitask and have familiarity with video streaming and digital apps, as well as the associated technology and operating systems.
Responsibilities
• Interact daily with customers ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
• Communicate courteously and effectively, demonstrating soft skills to empathize with customer’s concern or comment
• Deliver world-class, proactive customer service to internal and external stakeholders
• Use advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms
• Meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
• Provide troubleshooting support in advanced customer escalations
• Be accountable for fulfilling service-level agreements and other performance expectations
• Act as point of contact when leadership is unavailable, including collaboration with internal stakeholders
• Assist with employee training in the operation of equipment and in established processes
• Participate in and facilitate special projects
Qualifications
• Bachelor’s degree or equivalent customer service leadership experience
• Experience working with Roku, Amazon Fire TV, Android, and Apple products preferred
• Experience with Zendesk is preferred
• Proficiency with Office Suite and demonstrated competency in learning new software
• Strong technical skills and ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable
• Demonstrated professional customer service skills: solutions mindset, helping to nurture a passion for customer service
• Ability to craft consumer-facing communications in an adept way to maintain consistent branded voice
• Ability to independently multitask and manage a varied portfolio of projects with unique needs in a deadline-driven environment that requires a high degree of accuracy and attention to detail
• Strong analytical and critical thinking skills
• Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization
• Commitment to teamwork through relationship-building, reliability, trust, and collaboration
• Must have the legal right to work in the U.S.
Discovery requires vaccination for employment consideration, except where prohibited by law. Discovery will consider requests for exemption from this requirement upon an offer of employment. Employees with approved exemptions due to health or religious reasons must abide by weekly rigorous COVID-19 testing protocols.
Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.
• EEO is the Law
• Pay Transparency Policy Statement
• California Job Applicant Privacy Policy
If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com Show more details...
Responsibilities
• Interact daily with customers ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
• Communicate courteously and effectively, demonstrating soft skills to empathize with customer’s concern or comment
• Deliver world-class, proactive customer service to internal and external stakeholders
• Use advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms
• Meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
• Provide troubleshooting support in advanced customer escalations
• Be accountable for fulfilling service-level agreements and other performance expectations
• Act as point of contact when leadership is unavailable, including collaboration with internal stakeholders
• Assist with employee training in the operation of equipment and in established processes
• Participate in and facilitate special projects
Qualifications
• Bachelor’s degree or equivalent customer service leadership experience
• Experience working with Roku, Amazon Fire TV, Android, and Apple products preferred
• Experience with Zendesk is preferred
• Proficiency with Office Suite and demonstrated competency in learning new software
• Strong technical skills and ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable
• Demonstrated professional customer service skills: solutions mindset, helping to nurture a passion for customer service
• Ability to craft consumer-facing communications in an adept way to maintain consistent branded voice
• Ability to independently multitask and manage a varied portfolio of projects with unique needs in a deadline-driven environment that requires a high degree of accuracy and attention to detail
• Strong analytical and critical thinking skills
• Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization
• Commitment to teamwork through relationship-building, reliability, trust, and collaboration
• Must have the legal right to work in the U.S.
Discovery requires vaccination for employment consideration, except where prohibited by law. Discovery will consider requests for exemption from this requirement upon an offer of employment. Employees with approved exemptions due to health or religious reasons must abide by weekly rigorous COVID-19 testing protocols.
Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.
• EEO is the Law
• Pay Transparency Policy Statement
• California Job Applicant Privacy Policy
If you are an individual with a disability and need an accommodation during the application process, please send an email request to HR@discovery.com Show more details...
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