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via Sprout Social
posted_at: 2 days agoschedule_type: Full-time
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What you’ll bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What you’ll bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via LinkedIn
posted_at: 20 hours agoschedule_type: Full-timework_from_home: 1
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What You’ll Do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What You’ll Bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How You’ll Grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
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About Sprout
Sprout Social offers deep social media listening and analytics, social management, customer care, commerce and advocacy solutions to more than 30,000 brands and agencies worldwide.
Sprout’s unified platform integrates the power of social throughout every aspect aspect of a business and enables social leaders at every level to extract extract valuable data and insights that drive their business forward. Sprout operates across major social media networks, including Twitter, Facebook, Instagram, Pinterest, YouTube and LinkedIn.
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun Show more details...
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What You’ll Do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What You’ll Bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How You’ll Grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
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About Sprout
Sprout Social offers deep social media listening and analytics, social management, customer care, commerce and advocacy solutions to more than 30,000 brands and agencies worldwide.
Sprout’s unified platform integrates the power of social throughout every aspect aspect of a business and enables social leaders at every level to extract extract valuable data and insights that drive their business forward. Sprout operates across major social media networks, including Twitter, Facebook, Instagram, Pinterest, YouTube and LinkedIn.
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun Show more details...
via Built In Chicago
posted_at: 1 day agoschedule_type: Full-timesalary: 90K a yearwork_from_home: 1
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also
Description
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What you’ll bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire a Customer Success Manager, Accelerated Enterprise to join the Sales & Success Team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
This role is responsible for managing the business relationships of ~200 Sprout customers belonging to the Accelerated Enterprise segment. Accelerated Enterprise comprises well-established brands and organizations with high growth potential.
Accelerated Enterprise CSMs act as the primary point of contact to their portfolio of customers, with the objectives of driving product adoption, providing strategic guidance, and identifying both risk & expansion indicators. In partnership with Sprout's Account Executives & Renewal Managers, CSMs act on their insights to mitigate churn and grow each of their accounts.
What you’ll bring
The ideal candidate is passionate about partnering with customers to drive them towards successful business outcomes through their use of Sprout. This candidate will be committed to advising on product functionality, inspiring customer loyalty, and coordinating with Sprout’s Renewal Managers & Growth Account Executives to retain & expand accounts. This candidate will bring a high level of organization and detail orientation to the table. This candidate will pride themselves on being collaborative in nature with an eagerness to share best practices and learning moments with their team members.
The minimum qualifications for this role include:
• 2+ years of experience in Customer Success in B2B SaaS/Software
• 4+ years of customer-facing experience (preferably managing 50+ customer relationships at one time)
• Proven success in building relationships, presenting and/or selling to senior-level decision-makers across multiple functions
• Excellent communication, interpersonal, and writing skills
Preferred qualifications for this role include:
• Experience with consulting and providing strategic guidance related to social media and social media tools
• Experience using Salesforce.com or similar CRM
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day-to-day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
Within 3 months, you’ll start hitting your stride by:
• Receive your dedicated book of business and begin familiarizing yourself with your customer base.
• Establish relationships with customer-facing departments across the organization.
• Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
• Actively handle inbound requests and account-related questions.
Within 6 months, you’ll be making a clear impact through:
• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly.
• Review-to-date performance with your manager, identify areas of improvement, and establish a plan for career development.
Within 12 months, you’ll make this role your own by:
• Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization.
• Identify individual strengths and how to apply them effectively for continued success.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $90,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
posted_at: 19 days agoschedule_type: Full-time
Description
Sprout Social is looking to hire an Outbound Sales Program Manager to join the Sales Strategy Program Management team...
Why join Sprout’s Sales Strategy Program Management team?
We are a dynamic and collaborative team that drives some of the most influential and strategic initiatives impacting our 400+ Sales organization. As part of Sprout Social, your work will help guide and grow the revenue of the leading social media management
Description
Sprout Social is looking to hire an Outbound Sales Program Manager to join the Sales Strategy Program Management team...
Why join Sprout’s Sales Strategy Program Management team?
We are a dynamic and collaborative team that drives some of the most influential and strategic initiatives impacting our 400+ Sales organization. As part of Sprout Social, your work will help guide and grow the revenue of the leading social media management platform for businesses. There will be many opportunities for you to learn and develop your career, whether in your current role or beyond.
What you’ll do
• Define and design the optimal outbound sales motion for Sprout Social
• Scope, prioritize and drive unique initiatives that lead to improved performance across our business
• Leverage your unique vantage point to offer strategic guidance and insight for our global outbound motion
• Partner closely with senior leadership in Sales, Marketing, Data Analytics, and other key stakeholders to execute on initiatives, monitor results, and impact to the business
What you’ll bring
You are a highly driven team player with proven expertise in the outbound sales discipline. You are collaborative, methodical and savvy with many standard sales tools. You are confident analyzing data, which you will use to help analyze the impact of your initiatives.
The minimum qualifications for this role include:
• 2+ years experience in sales, sales operations or sales enablement within a fast paced tech environment, ideally enterprise software or B2B SaaS
• Subject matter expert in outbound sales with demonstrated expertise in key behaviors, strategy, and process design.
• Experience working with sales tools including Salesforce, Zoominfo, Outreach.io, LinkedIn Sales Navigator & 6sense (or similar platforms)
Preferred qualifications for this role include:
• Ability to export, analyze and synthesize data to surface performance and/or behavioral trends in Excel or Google Sheets.
• Familiarity with standard project management best practices and tools (Asana/Jira/Monday.com etc.)
How you’ll grow
Within 1 month, you will:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Get to know and begin to build working relationships with key stakeholders to learn their needs and set up recurring syncs
• Partner with Sales Operations leadership to define key success metrics for your role and how you will measure against them.
• Acclimate yourself with existing current and/or planned outbound-related initiatives
Within 3 months, you will:
• Work with stakeholders and teammates to create, update, and prioritize quarterly initiatives into a strategic roadmap.
• Participate in recurring Sales and Marketing planning sessions.
• Begin to lead and manage projects that influence the direction of the Outbound business in 2023. Projects might include revamped training, outreach campaigns, white spacing, and design of analytics.
• Build connections with members from other teams through active networking and community building.
• Receive regular feedback on your approach to our current projects and tasks at hand.
Within 6 months, you will:
• Become an expert on our internal processes and begin producing change and process requests to make our teams more efficient.
• Be seen as the key specialist for our internal outbound processes and begin making recommendations towards best practices and an overall outbound strategy.
• Partner with Sales Enablement on training designed to drive adoption and best practices.
• Regularly report on overall project status, create release notes and facilitate the creation of additional documentation.
• Work and effectively communicate with other groups across the organization to ensure big-picture alignment and cross-team collaboration.
Within 12 months, you will:
• Be a go-to resource for the teams you support and senior stakeholders in the business
• Participate in cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership.
• Be recognized as a subject matter expert at Sprout
• Establish and begin executing against the long term plan for the teams you support.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $80,000.00 to $90,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire an Outbound Sales Program Manager to join the Sales Strategy Program Management team...
Why join Sprout’s Sales Strategy Program Management team?
We are a dynamic and collaborative team that drives some of the most influential and strategic initiatives impacting our 400+ Sales organization. As part of Sprout Social, your work will help guide and grow the revenue of the leading social media management platform for businesses. There will be many opportunities for you to learn and develop your career, whether in your current role or beyond.
What you’ll do
• Define and design the optimal outbound sales motion for Sprout Social
• Scope, prioritize and drive unique initiatives that lead to improved performance across our business
• Leverage your unique vantage point to offer strategic guidance and insight for our global outbound motion
• Partner closely with senior leadership in Sales, Marketing, Data Analytics, and other key stakeholders to execute on initiatives, monitor results, and impact to the business
What you’ll bring
You are a highly driven team player with proven expertise in the outbound sales discipline. You are collaborative, methodical and savvy with many standard sales tools. You are confident analyzing data, which you will use to help analyze the impact of your initiatives.
The minimum qualifications for this role include:
• 2+ years experience in sales, sales operations or sales enablement within a fast paced tech environment, ideally enterprise software or B2B SaaS
• Subject matter expert in outbound sales with demonstrated expertise in key behaviors, strategy, and process design.
• Experience working with sales tools including Salesforce, Zoominfo, Outreach.io, LinkedIn Sales Navigator & 6sense (or similar platforms)
Preferred qualifications for this role include:
• Ability to export, analyze and synthesize data to surface performance and/or behavioral trends in Excel or Google Sheets.
• Familiarity with standard project management best practices and tools (Asana/Jira/Monday.com etc.)
How you’ll grow
Within 1 month, you will:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Get to know and begin to build working relationships with key stakeholders to learn their needs and set up recurring syncs
• Partner with Sales Operations leadership to define key success metrics for your role and how you will measure against them.
• Acclimate yourself with existing current and/or planned outbound-related initiatives
Within 3 months, you will:
• Work with stakeholders and teammates to create, update, and prioritize quarterly initiatives into a strategic roadmap.
• Participate in recurring Sales and Marketing planning sessions.
• Begin to lead and manage projects that influence the direction of the Outbound business in 2023. Projects might include revamped training, outreach campaigns, white spacing, and design of analytics.
• Build connections with members from other teams through active networking and community building.
• Receive regular feedback on your approach to our current projects and tasks at hand.
Within 6 months, you will:
• Become an expert on our internal processes and begin producing change and process requests to make our teams more efficient.
• Be seen as the key specialist for our internal outbound processes and begin making recommendations towards best practices and an overall outbound strategy.
• Partner with Sales Enablement on training designed to drive adoption and best practices.
• Regularly report on overall project status, create release notes and facilitate the creation of additional documentation.
• Work and effectively communicate with other groups across the organization to ensure big-picture alignment and cross-team collaboration.
Within 12 months, you will:
• Be a go-to resource for the teams you support and senior stakeholders in the business
• Participate in cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership.
• Be recognized as a subject matter expert at Sprout
• Establish and begin executing against the long term plan for the teams you support.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $80,000.00 to $90,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
schedule_type: Full-time
Description
Sprout Social is looking to hire a Manager of Product Design to join their Product-led Growth team...
Why join Sprout’s Product Design team?
Design is in our DNA at Sprout, from our best-in-class products and award-winning user experience, to our elegant customer journey and the systems that power our teams. We’ve built a Product Design program centered on the pursuit of growing leaders and tailoring growth paths to individuals—recognizing
Description
Sprout Social is looking to hire a Manager of Product Design to join their Product-led Growth team...
Why join Sprout’s Product Design team?
Design is in our DNA at Sprout, from our best-in-class products and award-winning user experience, to our elegant customer journey and the systems that power our teams. We’ve built a Product Design program centered on the pursuit of growing leaders and tailoring growth paths to individuals—recognizing that every designer is at their best when they’re challenged to grow in ways that map to their unique strengths. Supported and challenged by a diverse and connected design community, and armed with an expansive human-centered toolkit, our talented creative problem solvers demonstrate the true power of design to drive business impact, and lead their teams to see social differently.
What you’ll do
• In lockstep with your cross-disciplinary partners, you’ll study our users and market, identify opportunities for experimentation across the customer journey, help shape strategic approach, analyze results, foster shared learning, and spark optimizations along the way.
• In collaboration with your Design Leadership peers, you’ll shape our growth practice, product design community and program, and help ensure that Sprout continues to be an exemplary place to grow both craft and business acumen.
• You’ll sharpen the skills of your direct reports and champion their voices, foster the culture of your small team, ensure deep understanding of the customers and business, support informed decision making, improve rituals, and bolster critiques.
• You’ll own the experience for critical jobs-to-be-done, phases of product adoption, and key areas of our software. From project kickoff to release, you’ll have your hand in the direction of what we make, how we make it, how we measure it, and how we tell its story.
• You’ll leverage, steward, and contribute to our design systems; uphold our standards of inclusive craft and culture; and model the same empathy, curiosity, and resilience that you work to foster in your people.
What you’ll bring
As a Product Design Manager, you’ll bring a passion for both nurturing growth in others and demonstrating quality craft through your designs. You’ll be ready to play the role of ‘player-coach,’ continuing to flex your honed set of individual contributor skills, while also expanding your people leadership toolkit. You’ll bring a dedication to delivering true customer value, and a sense of responsibility to design software that balances power and simplicity as it scales. You’ll come with excitement to join a collaborative environment, surrounded by smart, ambitious and caring teammates that want to build great things, together. You’ll show-up eager to add your voice to our Product Design community while also carving out space for the voices of others. And you’ll generously contribute to a healthy, authentic, creative culture, because you understand that that’s where strong design starts.
These are the minimum qualifications that our hiring team is looking for in this role:
• 1+ years of design leadership experience with direct reports under your guidance and leadership, managing people and shaping design culture
• 3+ years of experience designing and shipping products and features from inception to launch in a fast paced environment
• Experience partnering across product and engineering to facilitate the successful delivery of quality product experiences
• Examples of structuring projects, processes, tools or initiatives to set teams up for success
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• Sharp communication skills, with the ability to tell compelling stories, give and receive feedback gracefully, and facilitate working sessions
• A portfolio that showcases not only what you’ve shipped, but the impact it had
• Experience working on SaaS applications
• Experience working on Growth teams or related domains
• Capable of leading research initiatives
• Practice exercising divergent and convergent thinking, with the ability to both vision and execute
• A self-starter, with a commitment to pushing yourself and others to always be growing
We can’t wait to hear your story, to tell you our own, and to shape each others’ as we continue to grow!
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to people leadership and product building.
• Meet all of the designers on our team, get a lowdown on our design system, tools and file structures, and learn how Product Design partners with other departments and disciplines.
• Spend 1:1s with your direct reports to understand their goals, strengths, and opportunities so that you can lay foundations for supporting their career progression.
Within 3 months, you’ll start hitting your stride by:
• Get to know your counterparts within our product organization and form important bonds with Product, Engineering, and Marketing leaders. Start joining team rituals, connecting with your peers, swapping ideas and sharing perspectives.
• Take advantage of Sprout’s ‘Focus Days’— Wednesdays dedicated to no meetings so everyone can focus on the work that we’ve committed to.
• Learn how Sprout has done things to date, and think about how we might make our culture and processes even better going forward
• Learn the voice, thinking, and habits of our users while developing a solid foundation of knowledge on our product.
• Collaborate with your team and begin designing real world work!
• Start to design your own days, weeks, and working style to carve out space for focus, rest, and execution– so that you can establish healthy, balanced productivity.
• Share your personal tactics, processes, and favorite things about being a maker while geeking out with teammates within the broader Design organization at Sprout.
• Help your team think through complex problems and offer high-level guidance on each stage of their work.
Within 6 months, you’ll be making clear impact through:
• Ship a range of work into the world, analyze results, and get real user feedback so that we can continue to make our product even better.
• Further your influence on our design and product strategy as you learn more about our customers and industry.
• Weigh in on resourcing, helping align design skill sets to business needs.
• Develop a career plan alongside each of your direct reports and continue conversations with your manager on your own growth path
• Expand the breadth and depth of your design and people leadership toolkits, and your exposure to new challenges, ideas and perspectives.
• Run collaborative workshops to bring together partners around the company to help define and design great user experiences.
• Influence a strong culture of design critique and collaboration, ensuring our designers and our work are held to a high-quality standard.
Within 12 months, you’ll make this role your own by:
• Lead the performance review and career band calibration process for your people
• Become an integral voice in driving future strategy for your product team
• Present your research, insights and design explorations with leaders across Design, Engineering and Product Management and executives.
• Continue to sharpen your craft methods and skills, level-up your strategic business acumen, and shape a unique career path to fit your evolving strengths and passions.
• Further develop as a people leader, learning from some of the best industry voices and developing alongside other managers across the business
• Support recruiting and hiring new talent
• Explore involvement in communities in and outside of Sprout, consider opportunities to add your voice and talent to our Community Resource Groups, and ways to live out our company values in the public and civic spaces that matter most to you.
• Having learned a lot about what works and what doesn’t on our team and in our product, you’ll help us think through how we make Sprout even better for the next year ahead!
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Note: When applying, please include a link to samples of your work. This could be a portfolio website, a zip file of artifacts, or a case study of a specific project that showcases your people leadership skills.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $135,000.00 to $182,000.00 USD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.
Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire a Manager of Product Design to join their Product-led Growth team...
Why join Sprout’s Product Design team?
Design is in our DNA at Sprout, from our best-in-class products and award-winning user experience, to our elegant customer journey and the systems that power our teams. We’ve built a Product Design program centered on the pursuit of growing leaders and tailoring growth paths to individuals—recognizing that every designer is at their best when they’re challenged to grow in ways that map to their unique strengths. Supported and challenged by a diverse and connected design community, and armed with an expansive human-centered toolkit, our talented creative problem solvers demonstrate the true power of design to drive business impact, and lead their teams to see social differently.
What you’ll do
• In lockstep with your cross-disciplinary partners, you’ll study our users and market, identify opportunities for experimentation across the customer journey, help shape strategic approach, analyze results, foster shared learning, and spark optimizations along the way.
• In collaboration with your Design Leadership peers, you’ll shape our growth practice, product design community and program, and help ensure that Sprout continues to be an exemplary place to grow both craft and business acumen.
• You’ll sharpen the skills of your direct reports and champion their voices, foster the culture of your small team, ensure deep understanding of the customers and business, support informed decision making, improve rituals, and bolster critiques.
• You’ll own the experience for critical jobs-to-be-done, phases of product adoption, and key areas of our software. From project kickoff to release, you’ll have your hand in the direction of what we make, how we make it, how we measure it, and how we tell its story.
• You’ll leverage, steward, and contribute to our design systems; uphold our standards of inclusive craft and culture; and model the same empathy, curiosity, and resilience that you work to foster in your people.
What you’ll bring
As a Product Design Manager, you’ll bring a passion for both nurturing growth in others and demonstrating quality craft through your designs. You’ll be ready to play the role of ‘player-coach,’ continuing to flex your honed set of individual contributor skills, while also expanding your people leadership toolkit. You’ll bring a dedication to delivering true customer value, and a sense of responsibility to design software that balances power and simplicity as it scales. You’ll come with excitement to join a collaborative environment, surrounded by smart, ambitious and caring teammates that want to build great things, together. You’ll show-up eager to add your voice to our Product Design community while also carving out space for the voices of others. And you’ll generously contribute to a healthy, authentic, creative culture, because you understand that that’s where strong design starts.
These are the minimum qualifications that our hiring team is looking for in this role:
• 1+ years of design leadership experience with direct reports under your guidance and leadership, managing people and shaping design culture
• 3+ years of experience designing and shipping products and features from inception to launch in a fast paced environment
• Experience partnering across product and engineering to facilitate the successful delivery of quality product experiences
• Examples of structuring projects, processes, tools or initiatives to set teams up for success
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• Sharp communication skills, with the ability to tell compelling stories, give and receive feedback gracefully, and facilitate working sessions
• A portfolio that showcases not only what you’ve shipped, but the impact it had
• Experience working on SaaS applications
• Experience working on Growth teams or related domains
• Capable of leading research initiatives
• Practice exercising divergent and convergent thinking, with the ability to both vision and execute
• A self-starter, with a commitment to pushing yourself and others to always be growing
We can’t wait to hear your story, to tell you our own, and to shape each others’ as we continue to grow!
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to people leadership and product building.
• Meet all of the designers on our team, get a lowdown on our design system, tools and file structures, and learn how Product Design partners with other departments and disciplines.
• Spend 1:1s with your direct reports to understand their goals, strengths, and opportunities so that you can lay foundations for supporting their career progression.
Within 3 months, you’ll start hitting your stride by:
• Get to know your counterparts within our product organization and form important bonds with Product, Engineering, and Marketing leaders. Start joining team rituals, connecting with your peers, swapping ideas and sharing perspectives.
• Take advantage of Sprout’s ‘Focus Days’— Wednesdays dedicated to no meetings so everyone can focus on the work that we’ve committed to.
• Learn how Sprout has done things to date, and think about how we might make our culture and processes even better going forward
• Learn the voice, thinking, and habits of our users while developing a solid foundation of knowledge on our product.
• Collaborate with your team and begin designing real world work!
• Start to design your own days, weeks, and working style to carve out space for focus, rest, and execution– so that you can establish healthy, balanced productivity.
• Share your personal tactics, processes, and favorite things about being a maker while geeking out with teammates within the broader Design organization at Sprout.
• Help your team think through complex problems and offer high-level guidance on each stage of their work.
Within 6 months, you’ll be making clear impact through:
• Ship a range of work into the world, analyze results, and get real user feedback so that we can continue to make our product even better.
• Further your influence on our design and product strategy as you learn more about our customers and industry.
• Weigh in on resourcing, helping align design skill sets to business needs.
• Develop a career plan alongside each of your direct reports and continue conversations with your manager on your own growth path
• Expand the breadth and depth of your design and people leadership toolkits, and your exposure to new challenges, ideas and perspectives.
• Run collaborative workshops to bring together partners around the company to help define and design great user experiences.
• Influence a strong culture of design critique and collaboration, ensuring our designers and our work are held to a high-quality standard.
Within 12 months, you’ll make this role your own by:
• Lead the performance review and career band calibration process for your people
• Become an integral voice in driving future strategy for your product team
• Present your research, insights and design explorations with leaders across Design, Engineering and Product Management and executives.
• Continue to sharpen your craft methods and skills, level-up your strategic business acumen, and shape a unique career path to fit your evolving strengths and passions.
• Further develop as a people leader, learning from some of the best industry voices and developing alongside other managers across the business
• Support recruiting and hiring new talent
• Explore involvement in communities in and outside of Sprout, consider opportunities to add your voice and talent to our Community Resource Groups, and ways to live out our company values in the public and civic spaces that matter most to you.
• Having learned a lot about what works and what doesn’t on our team and in our product, you’ll help us think through how we make Sprout even better for the next year ahead!
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Note: When applying, please include a link to samples of your work. This could be a portfolio website, a zip file of artifacts, or a case study of a specific project that showcases your people leadership skills.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $135,000.00 to $182,000.00 USD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.
Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
schedule_type: Full-time
Description
Sprout Social is looking to hire a Business Systems Administrator to the Corporate IT team...
Why join Sprout’s IT team?
Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to
Description
Sprout Social is looking to hire a Business Systems Administrator to the Corporate IT team...
Why join Sprout’s IT team?
Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.
What you’ll do
As the Business Systems Administrator at Sprout, you will ensure our tools and integrations between them are supported, configured, managed, and running efficiently. You will be a dedicated partner for our People and Finance teams with a focus on scalability and collaboration with the larger corporate IT team.
What you’ll bring
We are looking for an admin with experience overseeing and supporting ERP and People Team platforms, a general understanding of the compliance and regulatory needs of a publicly-traded business, and has a solid technical foundation. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!
The minimum qualifications for this role include:
• 2+ years of experience as a NetSuite or Workday system administrator working with or managing an ERP and HR platform while adhering to SOX compliant change management
• A strong understanding of business acumen, understanding core finance processes, quote to cash, cash application, record to report, and procure to pay.
• Experience working with multiple business partners across the many different functions of the business.
• Understanding of basic core HR processes, onboarding, offboarding, payroll, recruiting and benefits.
Preferred qualifications for this role include:
• Experience managing small-sized projects independently
• A clear understanding of the security, scalability, maintainability, and training required of our financial software
• Hands-on experience with our existing software specifically, Netsuite, Salesforce Billing, and/or Workday
• Experience with generating and maintaining reporting out of ERP and HRIS platforms
• Ability to translate business requirements into technical specifications.
• Experience writing technical documentation for training and internal use
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Attend and complete Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s existing toolset.
• Get to know the current tooling and begin to build working relationships with stakeholders as well as your co-workers.
• Develop an understanding of the Corporate IT project management, development lifecycles and begin taking on a variety of support needs
Within 3 months, you’ll start hitting your stride by:
• Begin establishing tooling ownership by reviewing incoming requests and steering solutions to align with our overall architectural and business goals.
• Begin answering support tickets and access requests for the business systems.
• Begin making recommendations and implementing automation to reduce redundant tasks
• Begin supporting internal and external audits by gathering evidence and updating/improving documentation
• Work with your team to create and prioritize tasks/projects to meet our existing needs/commitments.
• Begin updating, refining, and improving, documentation and processes.
• Build connections with members from other teams through active networking and community building.
Within 6 months, you’ll be making a clear impact through:
• Begin to coordinate work with other upstream and downstream teams
• Ensure processes are well documented and preventative maintenance/measures are designed and implemented
• Become a consultation point for all complex process issues that may arise with or related to our finance and HRIS tech stack
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Begin training fellow team members and share knowledge with stakeholders and end-users
Within 12 months, you’ll make this role your own by:
• Be a go-to expert on our finance tooling and the inbound and outbound integrations
• Efficiently deliver exceptional day-to-day support for the People and Finance teams
• Be effectively delivering solutions to ensure our systems and tooling stays ahead of and empower our companies growth
• Continuously improve and maintain the various processes, adapting to changing requirements and ensuring accurate documentation
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is 72,000 to 108,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire a Business Systems Administrator to the Corporate IT team...
Why join Sprout’s IT team?
Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.
What you’ll do
As the Business Systems Administrator at Sprout, you will ensure our tools and integrations between them are supported, configured, managed, and running efficiently. You will be a dedicated partner for our People and Finance teams with a focus on scalability and collaboration with the larger corporate IT team.
What you’ll bring
We are looking for an admin with experience overseeing and supporting ERP and People Team platforms, a general understanding of the compliance and regulatory needs of a publicly-traded business, and has a solid technical foundation. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!
The minimum qualifications for this role include:
• 2+ years of experience as a NetSuite or Workday system administrator working with or managing an ERP and HR platform while adhering to SOX compliant change management
• A strong understanding of business acumen, understanding core finance processes, quote to cash, cash application, record to report, and procure to pay.
• Experience working with multiple business partners across the many different functions of the business.
• Understanding of basic core HR processes, onboarding, offboarding, payroll, recruiting and benefits.
Preferred qualifications for this role include:
• Experience managing small-sized projects independently
• A clear understanding of the security, scalability, maintainability, and training required of our financial software
• Hands-on experience with our existing software specifically, Netsuite, Salesforce Billing, and/or Workday
• Experience with generating and maintaining reporting out of ERP and HRIS platforms
• Ability to translate business requirements into technical specifications.
• Experience writing technical documentation for training and internal use
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Attend and complete Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s existing toolset.
• Get to know the current tooling and begin to build working relationships with stakeholders as well as your co-workers.
• Develop an understanding of the Corporate IT project management, development lifecycles and begin taking on a variety of support needs
Within 3 months, you’ll start hitting your stride by:
• Begin establishing tooling ownership by reviewing incoming requests and steering solutions to align with our overall architectural and business goals.
• Begin answering support tickets and access requests for the business systems.
• Begin making recommendations and implementing automation to reduce redundant tasks
• Begin supporting internal and external audits by gathering evidence and updating/improving documentation
• Work with your team to create and prioritize tasks/projects to meet our existing needs/commitments.
• Begin updating, refining, and improving, documentation and processes.
• Build connections with members from other teams through active networking and community building.
Within 6 months, you’ll be making a clear impact through:
• Begin to coordinate work with other upstream and downstream teams
• Ensure processes are well documented and preventative maintenance/measures are designed and implemented
• Become a consultation point for all complex process issues that may arise with or related to our finance and HRIS tech stack
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Begin training fellow team members and share knowledge with stakeholders and end-users
Within 12 months, you’ll make this role your own by:
• Be a go-to expert on our finance tooling and the inbound and outbound integrations
• Efficiently deliver exceptional day-to-day support for the People and Finance teams
• Be effectively delivering solutions to ensure our systems and tooling stays ahead of and empower our companies growth
• Continuously improve and maintain the various processes, adapting to changing requirements and ensuring accurate documentation
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is 72,000 to 108,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
schedule_type: Full-time
Description
Sprout Social is looking to hire an Account Executive, Strategic Enterprise to the Sales & Success team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work
Description
Sprout Social is looking to hire an Account Executive, Strategic Enterprise to the Sales & Success team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including Sony, General Mills, Kraft Heinz, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
As a Strategic Account Executive, you will be responsible for developing an account growth strategy within a select subset of named customer accounts, while working to develop net new pipeline that translates to revenue in assigned prospect accounts. This collective account book will be made up of many of the world’s largest, and most notable brands. You’ll be supported in your mission by our stellar support team that includes Business Development Representatives (BDRs), Solution Engineers (SE’s) Professional Services, Sales Leadership, and more.
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:
• 8+ years of software sales experience in a closing role
• Proven success selling complex enterprise solutions to the Fortune 500
• Consistent overperformance in previous roles (top 5% of revenue org)
• Experience establishing deep relationships, presenting and selling to C-suite level decision makers across multiple functions
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• Experience working in a ‘team selling’ environment and managing a team of supporting account resources
• A deep understanding of what it takes to successfully manage an enterprise purchasing process (procurement, legal, security) within a global organization
• Accurately forecasts and manages pipeline on a monthly and quarterly basis
• Fiercely passionate about the impact social media can have on a large enterprise
Within 1 month, you will…
• Complete Sprout Social’s 3-week new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them
• Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role.
• Shadow Account Executives on calls to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field.
• Complete a demo and written certification to ensure comprehension.
• Learn Sprout’s existing customer sales process by shadowing your peers.
Within 3 months, you will…
• Meet with your entire book of business and begin the process of building relationships with key strategic stakeholders.
• Understand the contractual language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers.
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment.
• Co-build account & territory plans with your BDR, Professional Services & Customer Success teammates.
• Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.
• Gain a solid understanding of your customer’s internal transitions and mitigate the risk of churn.
Within 6 months, you will…
• Have built solid relationships at the C-Level with your “book of business".
• Represent Sprout at conferences and engage potential leads in person at trade shows and events to continue to build our customer base.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers solve high impact problems by realizing their full potential and accomplishing their goals.
• Consistently achieve your revenue, pipeline and activity targets.
Within 12 months, you will…
• Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory.
• Step up as a leader to share best practices across the organization and help others grow from your experiences.
• Consistently meet and exceed monthly activity, pipeline and new business metrics.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $280,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire an Account Executive, Strategic Enterprise to the Sales & Success team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including Sony, General Mills, Kraft Heinz, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
As a Strategic Account Executive, you will be responsible for developing an account growth strategy within a select subset of named customer accounts, while working to develop net new pipeline that translates to revenue in assigned prospect accounts. This collective account book will be made up of many of the world’s largest, and most notable brands. You’ll be supported in your mission by our stellar support team that includes Business Development Representatives (BDRs), Solution Engineers (SE’s) Professional Services, Sales Leadership, and more.
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:
• 8+ years of software sales experience in a closing role
• Proven success selling complex enterprise solutions to the Fortune 500
• Consistent overperformance in previous roles (top 5% of revenue org)
• Experience establishing deep relationships, presenting and selling to C-suite level decision makers across multiple functions
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• Experience working in a ‘team selling’ environment and managing a team of supporting account resources
• A deep understanding of what it takes to successfully manage an enterprise purchasing process (procurement, legal, security) within a global organization
• Accurately forecasts and manages pipeline on a monthly and quarterly basis
• Fiercely passionate about the impact social media can have on a large enterprise
Within 1 month, you will…
• Complete Sprout Social’s 3-week new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Director of Enterprise to define key success metrics for your role and how you will measure against them
• Meet with current members of the Enterprise Sales team individually to understand what’s working, what’s not, and gather learnings to implement into your role.
• Shadow Account Executives on calls to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field.
• Complete a demo and written certification to ensure comprehension.
• Learn Sprout’s existing customer sales process by shadowing your peers.
Within 3 months, you will…
• Meet with your entire book of business and begin the process of building relationships with key strategic stakeholders.
• Understand the contractual language of all your customers and where we can expand our offerings by expansion into new business units or increasing utilization of our platform with existing customers.
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment.
• Co-build account & territory plans with your BDR, Professional Services & Customer Success teammates.
• Regularly meet with your BDR to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.
• Gain a solid understanding of your customer’s internal transitions and mitigate the risk of churn.
Within 6 months, you will…
• Have built solid relationships at the C-Level with your “book of business".
• Represent Sprout at conferences and engage potential leads in person at trade shows and events to continue to build our customer base.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers solve high impact problems by realizing their full potential and accomplishing their goals.
• Consistently achieve your revenue, pipeline and activity targets.
Within 12 months, you will…
• Mentor and develop your BDR to become best in class at their respective functions and further advance their skill sets and career trajectory.
• Step up as a leader to share best practices across the organization and help others grow from your experiences.
• Consistently meet and exceed monthly activity, pipeline and new business metrics.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $280,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
schedule_type: Full-time
Description
Sprout Social is looking to hire an Engineering Manager to lead our Visibility team...
Why join Sprout’s Engineering team?
With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive
Description
Sprout Social is looking to hire an Engineering Manager to lead our Visibility team...
Why join Sprout’s Engineering team?
With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.
What you’ll do
• Be in a 'player-coach,' working alongside your direct reports while also dedicating time to help direct and support their professional development.
• Write and ship production-level code, we want you to be equally excited about the trajectory of your team and your part in developing them as stellar software engineers.
• Provide scalable toolsets and frameworks to support engineers in monitoring, debugging and managing their production services.
• Partner closely with the team’s product manager to execute on the strategic vision for Sprout’s observability platform and you’ll play a large role in the growth of the engineers on the team.
• Write software using Java and Python, MySQL, NSQ, Docker, and Kubernetes and leveraging a variety of observability tools including Datadog, OpenTelemetry (Jaeger and Datadog APM), AWS OpenSearch, Sentry and Grafana.
What you’ll bring
We’re looking for a creative, collaborative, highly motivated, inquisitive learner to build great software with us. If you confidently write web applications using Java and Python, are excited to guide other engineers with their careers, and are passionate about learning, we’d love to talk with you!
The minimum qualifications for this role include:
• 1+ year experience managing engineering teams
• 5+ years experience developing and supporting software in a production environment
• 5+ years experience programming in object oriented languages such as Java, Python, or C++
Preferred qualifications for this role include:
• 2+ years experience configuring and integrating observability, log management and/or distributed tracing tools
• Experience with advanced usage of Java and Python, such as AOP, custom classloaders, java agents, proxies, annotation processors, metaclasses, decorators and import hooks
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout’s New Hire training program alongside other new Sprout team members.
• Make a plan with your director to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to infrastructure, production observability, and engineer management
• Collaborate regularly with your product manager and fellow team members to deliver value to engineers
• Get regular team feedback on your code through code reviews.
• Onboard to our core production observability stack including Datadog, our ELK logging pipelines, Kubernetes, our OTel-based distributed tracing infrastructure, and Sentry.
Within 3 months, you’ll start hitting your stride by:
• Learn Sprout's management practices and tools.
• Gain familiarity with our platform architecture and software development lifecycle so you can gain perspective on how Sprout engineers build their observability
• Work with your product manager and fellow developers to create and prioritize quarterly team goals.
• Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking.
• Build connections with members from other teams through guild meetings and chapter outings.
• Participate in technical design meetings with your teammates to walk through new feature ideas.
• Collaborate with Product Managers and other stakeholder teams to come up with the MVPs of new features.
• Be the first line of defense against product outages and bugs while on support duty.
• Maintain and build upon critical production observability systems.
Within 6 months, you’ll be making a clear impact through:
• Lead the team in partnership with the product manager to successfully deliver on initiatives critical to our revenue platform.
• Meet with direct reports regularly and provide them with direct constructive feedback on their work as well as formulating career growth plans.
• Participate in Engineering management discussions in order to learn from peer managers and to share lessons learned.
• Participate in management workshops designed to level-up your feedback and coaching skills.
• Mentor engineers to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices.
• Lead technical architecture meetings.
• Integrate and use monitoring and alerting tools to know about problems before our users.
• Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.
• Create and manage concurrent, distributed systems.
• Build your engineering skills by attending in-house presentations, workshops, and training sessions.
• Form a career growth plan with your manager and work towards it.
• Partner with Infrastructure to improve your team’s ability to deliver reliable, highly available services.
Within 12 months, you’ll make this role your own by:
• Complete career ladder and performance review evaluations for your direct reports.
• Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle.
• Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production.
• Mentor junior developers, helping them level up technically.
• Build connections with members from other teams through active networking and community building.
• Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $185,000.00 to $245,000.00 USD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire an Engineering Manager to lead our Visibility team...
Why join Sprout’s Engineering team?
With collaborative cross-functional teams that span mobile, front-end, back-end, QA and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.
What you’ll do
• Be in a 'player-coach,' working alongside your direct reports while also dedicating time to help direct and support their professional development.
• Write and ship production-level code, we want you to be equally excited about the trajectory of your team and your part in developing them as stellar software engineers.
• Provide scalable toolsets and frameworks to support engineers in monitoring, debugging and managing their production services.
• Partner closely with the team’s product manager to execute on the strategic vision for Sprout’s observability platform and you’ll play a large role in the growth of the engineers on the team.
• Write software using Java and Python, MySQL, NSQ, Docker, and Kubernetes and leveraging a variety of observability tools including Datadog, OpenTelemetry (Jaeger and Datadog APM), AWS OpenSearch, Sentry and Grafana.
What you’ll bring
We’re looking for a creative, collaborative, highly motivated, inquisitive learner to build great software with us. If you confidently write web applications using Java and Python, are excited to guide other engineers with their careers, and are passionate about learning, we’d love to talk with you!
The minimum qualifications for this role include:
• 1+ year experience managing engineering teams
• 5+ years experience developing and supporting software in a production environment
• 5+ years experience programming in object oriented languages such as Java, Python, or C++
Preferred qualifications for this role include:
• 2+ years experience configuring and integrating observability, log management and/or distributed tracing tools
• Experience with advanced usage of Java and Python, such as AOP, custom classloaders, java agents, proxies, annotation processors, metaclasses, decorators and import hooks
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout’s New Hire training program alongside other new Sprout team members.
• Make a plan with your director to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to infrastructure, production observability, and engineer management
• Collaborate regularly with your product manager and fellow team members to deliver value to engineers
• Get regular team feedback on your code through code reviews.
• Onboard to our core production observability stack including Datadog, our ELK logging pipelines, Kubernetes, our OTel-based distributed tracing infrastructure, and Sentry.
Within 3 months, you’ll start hitting your stride by:
• Learn Sprout's management practices and tools.
• Gain familiarity with our platform architecture and software development lifecycle so you can gain perspective on how Sprout engineers build their observability
• Work with your product manager and fellow developers to create and prioritize quarterly team goals.
• Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking.
• Build connections with members from other teams through guild meetings and chapter outings.
• Participate in technical design meetings with your teammates to walk through new feature ideas.
• Collaborate with Product Managers and other stakeholder teams to come up with the MVPs of new features.
• Be the first line of defense against product outages and bugs while on support duty.
• Maintain and build upon critical production observability systems.
Within 6 months, you’ll be making a clear impact through:
• Lead the team in partnership with the product manager to successfully deliver on initiatives critical to our revenue platform.
• Meet with direct reports regularly and provide them with direct constructive feedback on their work as well as formulating career growth plans.
• Participate in Engineering management discussions in order to learn from peer managers and to share lessons learned.
• Participate in management workshops designed to level-up your feedback and coaching skills.
• Mentor engineers to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices.
• Lead technical architecture meetings.
• Integrate and use monitoring and alerting tools to know about problems before our users.
• Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.
• Create and manage concurrent, distributed systems.
• Build your engineering skills by attending in-house presentations, workshops, and training sessions.
• Form a career growth plan with your manager and work towards it.
• Partner with Infrastructure to improve your team’s ability to deliver reliable, highly available services.
Within 12 months, you’ll make this role your own by:
• Complete career ladder and performance review evaluations for your direct reports.
• Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle.
• Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production.
• Mentor junior developers, helping them level up technically.
• Build connections with members from other teams through active networking and community building.
• Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.
Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $185,000.00 to $245,000.00 USD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Built In
schedule_type: Full-timesalary: 180K a yearwork_from_home: 1
Description
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the
Description
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
• Drive new business in our corporate segment by converting our largest prospective corporate clients into customers
• Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more.
What you’ll bring
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business.
These are the minimum qualifications that our hiring team is looking for in this role:
• 3+ years of closing experience in B2B sales
• Track record of overachieving against defined metrics
• Proven success generating pipeline and partnering with Sales Development counterparts
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• SaaS experience preferred
• Social media and/or marketing automation experience a plus
• Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars
• Experience working with Salesforce.com or other CRM platform
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them.
• Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists.
• Complete a demo and written certification to ensure comprehension.
Within 3 months, you’ll start hitting your stride by:
• Become fully ramped in your role as a Corporate Executive.
• Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders.
• Meet and exceed monthly activity, pipeline and new business metrics
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.
Within 6 months, you’ll be making a clear impact through:
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.
Within 12 months, you’ll make this role your own by:
• Consistently meeting and exceeding monthly activity, pipeline and new business metrics.
• Stepping up as a leader to share best practices across the organization and help others grow from your experiences.
• Obtaining and acting upon (solicited and unsolicited) peer and customer feedback.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $180,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Corporate Account Executive with strong business acumen to join our Sales team...
Why join Sprout’s Sales & Success team?
Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.
What you’ll do
• Drive new business in our corporate segment by converting our largest prospective corporate clients into customers
• Collaborate with colleagues across our sales support team, including Business Development Representatives (BDRs), Solution Engineers, and more.
What you’ll bring
Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business.
These are the minimum qualifications that our hiring team is looking for in this role:
• 3+ years of closing experience in B2B sales
• Track record of overachieving against defined metrics
• Proven success generating pipeline and partnering with Sales Development counterparts
Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
• SaaS experience preferred
• Social media and/or marketing automation experience a plus
• Exceptional organizational, presentation, and communication skills - phone, email and demonstrations/webinars
• Experience working with Salesforce.com or other CRM platform
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Corporate Sales to define key success metrics for your role and how you will be measured against them.
• Acclimate yourself with the day to day responsibilities of the Corporate Account Executive team by shadowing team members and listening to recorded customer calls and demos.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists.
• Complete a demo and written certification to ensure comprehension.
Within 3 months, you’ll start hitting your stride by:
• Become fully ramped in your role as a Corporate Executive.
• Manage a strong pipeline of qualified leads and begin the process of self generating pipeline with key accounts and strategic stakeholders.
• Meet and exceed monthly activity, pipeline and new business metrics
• Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor.
Within 6 months, you’ll be making a clear impact through:
• Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.
Within 12 months, you’ll make this role your own by:
• Consistently meeting and exceeding monthly activity, pipeline and new business metrics.
• Stepping up as a leader to share best practices across the organization and help others grow from your experiences.
• Obtaining and acting upon (solicited and unsolicited) peer and customer feedback.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
This role’s On Target Earnings (“OTE”) is $180,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.
These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
via Sprout Social
schedule_type: Full-time
Description
Sprout Social is looking to hire a Senior Analytics Engineer to the Data team...
Why join Sprout’s Data Science and Engineering team?
At Sprout, we've only scratched the surface of what's possible with our data. There’s no shortage of opportunities to make a big impact on the business through the development of data products such as new machine learning systems, KPIs and dashboards, or new data integrations and data sources. Because
Description
Sprout Social is looking to hire a Senior Analytics Engineer to the Data team...
Why join Sprout’s Data Science and Engineering team?
At Sprout, we've only scratched the surface of what's possible with our data. There’s no shortage of opportunities to make a big impact on the business through the development of data products such as new machine learning systems, KPIs and dashboards, or new data integrations and data sources. Because Data Science, Data Engineering and Business Analytics all work under the same team here, there aren't the standard organizational roadblocks teams sometimes face to do their work. Our work impacts and touches all corners of the business, and we enable Sprout’s data culture through support, teaching and mentoring across teams. Come join us as we seek to act as both engineers and advisors, building functionality within the Sprout ecosystem and partnering with our colleagues across the organization to enable a more data-informed culture.
What you’ll do
• Embedded within the Data Science and Engineering team, you will work with our business partners, analysts, and data engineers to ensure that Sprout’s business gets access to timely and accurate data to drive decision making and reporting.
• Relying on your experience with data warehousing and writing SQL, you will gather business requirements and translate them into well-documented, tested and accurate data artifacts.
• Leveraging your experience with dimensional data modeling, you will help refine and define the path towards a more mature data warehousing capability to empower Sprout’s business and enable ever-growing size and uses of our data.
• You will help Sprout’s broader data community to leverage the power of our data by mentoring analysts about SQL, DBT, and data modeling, attending office hours, presenting in our Data Analysis and Visualization guild meetings, and help create and maintain content to educate Sprout’s broader analytics community.
What you’ll bring
We’re looking for a collaborative, organized, detail-oriented, motivated, and inquisitive learner to help take our data warehousing game to the next level. If you confidently write SQL, translate business requests into data artifacts, are comfortable communicating with both engineers and business stakeholders, are familiar with dimensional data modeling, and are passionate about learning, we’d love to talk with you!
The minimum qualifications for this role include:
• 4+ years in the Data space as an analyst, engineer, or equivalent.
• 3+ years experience designing, implementing, operating, testing, and extending data models.
• 3+ years of experience working with both technical and business stakeholders to achieve consensus in defining data warehousing requirements.
• Familiarity with Dimensional modeling concepts for data warehousing.
Preferred qualifications for this role include:
• Experience with cloud data warehousing technologies such as Redshift and experience tuning SQL to leverage the underlying database.
• Demonstrated ability to analyze, reverse engineer, and optimize existing SQL.
• 2+ years managing projects, including helping define deliverables, breaking down tasks and milestones, and communicating expectations to stakeholders.
• Experience with our tech stack: Git/Github, dbt, Redshift, Python, Jupyter Notebooks, Great Expectations, & Amundsen (or equivalent metadata management tool).
• Experience mentoring or coaching others around SQL and data modeling.
• 2+ years experience building reports and dashboards in a data visualization tool and/or leveraging Python to analyze and manipulate data.
• Experience working with CRM data, such as Salesforce or Hubspot.
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Completing Sprout’s New Hire training program alongside other new Sprout team members.
• Learning about Airflow, DBT, and the rest of our data stack supporting our ETL and ELT processes.
• Pairing with our data engineers and analytics engineers to understand the systems we have for publishing data.
• Becoming familiar with data sources available in our data lake.
Within 3 months, you’ll start hitting your stride by:
• Leveraging Data Build Tool (DBT) and internal tools to add data sources to our production data warehouse.
• Writing tests against existing data sources using Great Expectations.
• Shadowing support rotations and office hours to learn how to manage our systems and help educate and support our partners around the business.
• Beginning documenting information about our warehouse data sources including lineage and data definitions in our metadata management system.
• Working with data engineers and our analytics manager to help re-architect critical portions of our data warehouse.
• Establishing relationships with business stakeholders and analysts to understand their domain and leverage that knowledge to create and/or update existing data sources for their reporting and analysis needs.
Within 6 months, you’ll be making a clear impact through:
• Executing on reorganizing parts of our data warehouse using dimensional data modeling techniques.
• Serving as on-call for support rotations and participating in office hours.
• Creating content that helps educate end-users about our data resources and how to use them.
• Leveraging tests you and others have written to monitor data flowing through our systems.
• Continuing to document and develop tests to monitor and alert on critical data sources in our warehouse.
• Forming a career growth plan with your manager and work towards it.
Within 12 months, you’ll make this role your own by:
• Expanding your skills by learning from data engineers, analysts, and data scientists around Sprout.
• Owning one or more stakeholder relationships.
• Serving as a subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately.
• Taking ownership over the data flowing through our event-tracking systems by helping establish and refine governance practices and coordinating with engineering.
• Finding new opportunities for improving data integrity, visibility and accessibility.
• Guiding and educating other data users around Sprout to self-serve their data needs.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $110,000 - $125,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
Sprout Social is looking to hire a Senior Analytics Engineer to the Data team...
Why join Sprout’s Data Science and Engineering team?
At Sprout, we've only scratched the surface of what's possible with our data. There’s no shortage of opportunities to make a big impact on the business through the development of data products such as new machine learning systems, KPIs and dashboards, or new data integrations and data sources. Because Data Science, Data Engineering and Business Analytics all work under the same team here, there aren't the standard organizational roadblocks teams sometimes face to do their work. Our work impacts and touches all corners of the business, and we enable Sprout’s data culture through support, teaching and mentoring across teams. Come join us as we seek to act as both engineers and advisors, building functionality within the Sprout ecosystem and partnering with our colleagues across the organization to enable a more data-informed culture.
What you’ll do
• Embedded within the Data Science and Engineering team, you will work with our business partners, analysts, and data engineers to ensure that Sprout’s business gets access to timely and accurate data to drive decision making and reporting.
• Relying on your experience with data warehousing and writing SQL, you will gather business requirements and translate them into well-documented, tested and accurate data artifacts.
• Leveraging your experience with dimensional data modeling, you will help refine and define the path towards a more mature data warehousing capability to empower Sprout’s business and enable ever-growing size and uses of our data.
• You will help Sprout’s broader data community to leverage the power of our data by mentoring analysts about SQL, DBT, and data modeling, attending office hours, presenting in our Data Analysis and Visualization guild meetings, and help create and maintain content to educate Sprout’s broader analytics community.
What you’ll bring
We’re looking for a collaborative, organized, detail-oriented, motivated, and inquisitive learner to help take our data warehousing game to the next level. If you confidently write SQL, translate business requests into data artifacts, are comfortable communicating with both engineers and business stakeholders, are familiar with dimensional data modeling, and are passionate about learning, we’d love to talk with you!
The minimum qualifications for this role include:
• 4+ years in the Data space as an analyst, engineer, or equivalent.
• 3+ years experience designing, implementing, operating, testing, and extending data models.
• 3+ years of experience working with both technical and business stakeholders to achieve consensus in defining data warehousing requirements.
• Familiarity with Dimensional modeling concepts for data warehousing.
Preferred qualifications for this role include:
• Experience with cloud data warehousing technologies such as Redshift and experience tuning SQL to leverage the underlying database.
• Demonstrated ability to analyze, reverse engineer, and optimize existing SQL.
• 2+ years managing projects, including helping define deliverables, breaking down tasks and milestones, and communicating expectations to stakeholders.
• Experience with our tech stack: Git/Github, dbt, Redshift, Python, Jupyter Notebooks, Great Expectations, & Amundsen (or equivalent metadata management tool).
• Experience mentoring or coaching others around SQL and data modeling.
• 2+ years experience building reports and dashboards in a data visualization tool and/or leveraging Python to analyze and manipulate data.
• Experience working with CRM data, such as Salesforce or Hubspot.
How you’ll grow
Within 1 month, you’ll plant your roots, including:
• Completing Sprout’s New Hire training program alongside other new Sprout team members.
• Learning about Airflow, DBT, and the rest of our data stack supporting our ETL and ELT processes.
• Pairing with our data engineers and analytics engineers to understand the systems we have for publishing data.
• Becoming familiar with data sources available in our data lake.
Within 3 months, you’ll start hitting your stride by:
• Leveraging Data Build Tool (DBT) and internal tools to add data sources to our production data warehouse.
• Writing tests against existing data sources using Great Expectations.
• Shadowing support rotations and office hours to learn how to manage our systems and help educate and support our partners around the business.
• Beginning documenting information about our warehouse data sources including lineage and data definitions in our metadata management system.
• Working with data engineers and our analytics manager to help re-architect critical portions of our data warehouse.
• Establishing relationships with business stakeholders and analysts to understand their domain and leverage that knowledge to create and/or update existing data sources for their reporting and analysis needs.
Within 6 months, you’ll be making a clear impact through:
• Executing on reorganizing parts of our data warehouse using dimensional data modeling techniques.
• Serving as on-call for support rotations and participating in office hours.
• Creating content that helps educate end-users about our data resources and how to use them.
• Leveraging tests you and others have written to monitor data flowing through our systems.
• Continuing to document and develop tests to monitor and alert on critical data sources in our warehouse.
• Forming a career growth plan with your manager and work towards it.
Within 12 months, you’ll make this role your own by:
• Expanding your skills by learning from data engineers, analysts, and data scientists around Sprout.
• Owning one or more stakeholder relationships.
• Serving as a subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately.
• Taking ownership over the data flowing through our event-tracking systems by helping establish and refine governance practices and coordinating with engineering.
• Finding new opportunities for improving data integrity, visibility and accessibility.
• Guiding and educating other data users around Sprout to self-serve their data needs.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.
The base pay range for this role is $110,000 - $125,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives.
Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.
#LI-REMOTE Show more details...
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