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https://spectrum.com
Spectrum Cable Services
Spectrum Cable Services
Local
Spectrum.com is a website that offers a variety of digital services such as internet, cable TV, home phone, and mobile subscriptions. The website features different plans that cater to everyone's needs and budget with no contract required. Spectrum.com also offers bundles that come with great discounts and savings. Customers can also access the website's support tab to manage their accounts, change plans, pay bills, troubleshoot issues, and book appointments with technicians. Spectrum.com also features a news and insights tab that provides the latest news and trends in the digital industry.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#5,984 Site Rank
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Site age30 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#5,984
#5,984
Site age
30 yrs
30 yrs
Location
United States
United States
Popular Questions for Spectrum Cable Services
Newest job postings for Spectrum Cable Services
via Monster
posted_at: 1 day agoschedule_type: Full-time
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY...
Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone.
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
JOB SUMMARY...
Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+
WORKING CONDITIONS
Office environment CRT110 333335 333335BR Show more details...
JOB SUMMARY...
Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
Required Education
High school diploma or equivalent
Required Related Work Experience and Number of Years
Call center experience in the areas of customer service and/or phone sales, or equivalent experience - 2+
WORKING CONDITIONS
Office environment CRT110 333335 333335BR Show more details...
via Spectrum Careers
posted_at: 5 days agoschedule_type: Full-time
JOB SUMMARY
Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects...
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role. Know the status of and report on permits
JOB SUMMARY
Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects...
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role. Know the status of and report on permits for the supported area. Coordinate and track aging surveys. Ensure construction referrals are scheduled and completed timely. Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects. Ensure construction management tools are updated with correct project status and current notes. Monitor and report on required pole transfer activity. Adhere to industry specific local, state, and federal regulations, as applicable. Know, understand and follow company policy. Perform other duties requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to analyze and interpret data Ability to work independently Ability to handle multiple projects and tasks within established timelines Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler Knowledge of company products and services
Required Education
High School Diploma or equivalent work experience Continuing education coursework in project administration or equivalent experience
Required Related Work Experience and Number of Years
Demonstrated communication skills - 2+ Project Coordination - 2+ Computer programs (i.e. Microsoft office) and other industry related software
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office environment 24x7, fast paced environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
TSV117 332990-1 332990BR Show more details...
Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects...
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience. Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role. Know the status of and report on permits for the supported area. Coordinate and track aging surveys. Ensure construction referrals are scheduled and completed timely. Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects. Ensure construction management tools are updated with correct project status and current notes. Monitor and report on required pole transfer activity. Adhere to industry specific local, state, and federal regulations, as applicable. Know, understand and follow company policy. Perform other duties requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to analyze and interpret data Ability to work independently Ability to handle multiple projects and tasks within established timelines Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to make decisions and solve problems while working under pressure Ability to prioritize and organize effectively Ability to reach with hands and arms, to bend, to talk and hear, and to read and use a computer Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge and ability to use the following office equipment computer, telephone, copier, fax, calculator, and stapler Knowledge of company products and services
Required Education
High School Diploma or equivalent work experience Continuing education coursework in project administration or equivalent experience
Required Related Work Experience and Number of Years
Demonstrated communication skills - 2+ Project Coordination - 2+ Computer programs (i.e. Microsoft office) and other industry related software
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office environment 24x7, fast paced environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
TSV117 332990-1 332990BR Show more details...
via Salary.com
posted_at: 2 days agoschedule_type: Full-time
This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class... service.
MAJOR DUTIES AND RESPONSIBILITIES
- Contribute to the
This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class... service.
MAJOR DUTIES AND RESPONSIBILITIES
- Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
- Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
- Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
- Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
- Assist team with escalated customer issues.
- Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
- Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
- Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
- Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
- Ensure Kronos payroll system is properly accounted for and accurately updated for team.
- Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
- Performs other duties as requested by management.
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
- Ability to act with honesty and integrity
- Ability to communicate verbally and in writing in a clear and straightforward manner
- Ability to prioritize and organize effectively
- Ability to supervise and motivate others
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
- Ability to manage projects
- Knowledge of all functions and related tasks in the area of customer relations
- Knowledge of applicable products and services
- Knowledge of general accounting and billing procedures
- Good vision, including peripheral, and ability to adjust focus
- Must be patient, flexible, dependable and have an outstanding attendance record
- Experience with customer relations, communications and sales skills
Education
High School diploma with some college course work in business or related field; or equivalent experience
Related Work Experience
Customer service/call center experience: 5-7 years
Lead/supervisory experience (preferably of a team of 10 or more people): 3 years
WORKING CONDITIONS
- Office environment
- Exposure to moderate noise level
- Hours may vary
CCS450 333778 333778BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of$65,,478.40 to $88,600.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses Show more details...
MAJOR DUTIES AND RESPONSIBILITIES
- Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
- Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
- Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
- Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
- Assist team with escalated customer issues.
- Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
- Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
- Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
- Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
- Ensure Kronos payroll system is properly accounted for and accurately updated for team.
- Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
- Performs other duties as requested by management.
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
- Ability to act with honesty and integrity
- Ability to communicate verbally and in writing in a clear and straightforward manner
- Ability to prioritize and organize effectively
- Ability to supervise and motivate others
- Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
- Ability to manage projects
- Knowledge of all functions and related tasks in the area of customer relations
- Knowledge of applicable products and services
- Knowledge of general accounting and billing procedures
- Good vision, including peripheral, and ability to adjust focus
- Must be patient, flexible, dependable and have an outstanding attendance record
- Experience with customer relations, communications and sales skills
Education
High School diploma with some college course work in business or related field; or equivalent experience
Related Work Experience
Customer service/call center experience: 5-7 years
Lead/supervisory experience (preferably of a team of 10 or more people): 3 years
WORKING CONDITIONS
- Office environment
- Exposure to moderate noise level
- Hours may vary
CCS450 333778 333778BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of$65,,478.40 to $88,600.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses Show more details...
Search trends for Spectrum Cable Services
Norton safe Web