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SANS Institute
The SANS Institute is a leading organization dedicated to cybersecurity research, training and certification. Their website, sans.org, provides a wealth of resources and courses for IT professionals to improve their skills and stay up-to-date on the latest threats and technologies. The site contains a knowledge base with up-to-date articles and research, webinars and podcasts featuring industry experts, and training courses covering a variety of cybersecurity topics. The organization also offers certification exams to demonstrate proficiency in specific areas of cybersecurity. With a global reach, SANS.org is a trusted resource for businesses and organizations seeking to improve their cybersecurity posture.
Renowned SANS instructors teach over 60 different courses at more than 200 live cyber security training events as well as online.markets.businessinsider.comSANS is the most trusted and, by far, the largest provider of cyber security training and certification to professionals at governments and commercial institutions world-wide.
The new training will be made available in the coming months through the Attack Simulation Training platform.mytechdecisions.comThe SANS partnership will help Microsoft expand to cover IT system administrators and network administrators and the tools and data they use to secure their organizations.
SEE: My stolen credit card details were used 4,500 miles away. I tried to find out how it happened (cover story PDF) (TechRepublic)techrepublic.comOn Aug. 6, security training firm SANS Institute discovered a data breach of approximately 28,000 records as the result of one successful phishing attack against a single employee.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#5,297 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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LocationUnited States
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AbbreviationSANS
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Formation1989
Traffic rank
#5,297
#5,297
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for SANS Institute
Newest job postings for SANS Institute
via LinkedIn
schedule_type: Full-timework_from_home: 1
About SANS
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global... Information Assurance Certification (GIAC) security certifications
About SANS
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global... Information Assurance Certification (GIAC) security certifications – the leading certification that provides assurance to employers that their people and prospective hires can actually do the job. At the heart of SANS are the many security practitioners – from auditors and network administrators to chief information security officers, all sharing the lessons they learn and jointly finding solutions to the challenges they face – in varied global organizations from corporations to universities working together to help the entire information security community.
Join the SANS Team
At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the “bad guys” (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
About The Job
The primary focus of the Customer Support Specialist is to provide professional support for employees and customers at the highest standards in a fast-paced environment. This person will be responsible for handling customer service requests via telephone and email and resolving them in accordance with the service level agreement to the business. Requests include: answering questions within policy guidelines, processing payment information, troubleshooting and resolving issues, and providing suggestions in improving procedures to resolve cases more efficiently.
Essential Skills/Requirements
• Exhibit strong communications skills, especially over the telephone.
• Excellent verbal, written, and listening communication skills.
• Strong analytical and problem-solving skills to enable effective incident and problem resolution.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including IT business personnel, vendors, and customers.
• Ability to perform tasks with minimum direct supervision but know when to seek assistance.
• Demonstrate close attention of detail in working through a variety of customer facing issues.
• Ability to handle multiple activities and prioritize activities based on the schedule of events, while maintaining a sense of urgency to meet our customer demands.
• Passionate about providing accurate, timely, and customer focused support in a secure fashion.
• Occasional travel to support in person events (10%).
• Must be willing to perform occasional work after hours and on weekends, participate in on-call rotation.
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications
• Can work in a remote environment. Must be able to perform all functions of the job from home.
• Other duties as assigned.
Desired Skills/Experience
• Associates degree or higher preferred.
• Experience working in a call center environment.
• Experience using an IT service management ticketing system (ServiceNow experience a plus).
• Ability to accept payment in accordance with PCI requirements.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources Show more details...
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global... Information Assurance Certification (GIAC) security certifications – the leading certification that provides assurance to employers that their people and prospective hires can actually do the job. At the heart of SANS are the many security practitioners – from auditors and network administrators to chief information security officers, all sharing the lessons they learn and jointly finding solutions to the challenges they face – in varied global organizations from corporations to universities working together to help the entire information security community.
Join the SANS Team
At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the “bad guys” (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
About The Job
The primary focus of the Customer Support Specialist is to provide professional support for employees and customers at the highest standards in a fast-paced environment. This person will be responsible for handling customer service requests via telephone and email and resolving them in accordance with the service level agreement to the business. Requests include: answering questions within policy guidelines, processing payment information, troubleshooting and resolving issues, and providing suggestions in improving procedures to resolve cases more efficiently.
Essential Skills/Requirements
• Exhibit strong communications skills, especially over the telephone.
• Excellent verbal, written, and listening communication skills.
• Strong analytical and problem-solving skills to enable effective incident and problem resolution.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including IT business personnel, vendors, and customers.
• Ability to perform tasks with minimum direct supervision but know when to seek assistance.
• Demonstrate close attention of detail in working through a variety of customer facing issues.
• Ability to handle multiple activities and prioritize activities based on the schedule of events, while maintaining a sense of urgency to meet our customer demands.
• Passionate about providing accurate, timely, and customer focused support in a secure fashion.
• Occasional travel to support in person events (10%).
• Must be willing to perform occasional work after hours and on weekends, participate in on-call rotation.
• Ability to learn and retain a significant amount of technical information in a relatively short period of time
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications
• Can work in a remote environment. Must be able to perform all functions of the job from home.
• Other duties as assigned.
Desired Skills/Experience
• Associates degree or higher preferred.
• Experience working in a call center environment.
• Experience using an IT service management ticketing system (ServiceNow experience a plus).
• Ability to accept payment in accordance with PCI requirements.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources Show more details...
via Carroll County Workforce Development
schedule_type: Full-time
Business: Sans Institute
Location: North Bethesda...
FULL TIME • TEMPORARY
Business Product/Service: Cyber Workforce Training
Business Address:
11200 Rockville Pike, Suite 200
North Bethesda, Maryland 20852
Phone: (301) 654-7267
Contact Name: Haley Fletcher
Title: Associate, SANS Cyber Workforce Academy — Maryland
Email: hfletcher@sans.org
Website: www.sans.org/TrainMaryland/
Job Description
The SANS Cyber Workforce Academy – Maryland
Business: Sans Institute
Location: North Bethesda...
FULL TIME • TEMPORARY
Business Product/Service: Cyber Workforce Training
Business Address:
11200 Rockville Pike, Suite 200
North Bethesda, Maryland 20852
Phone: (301) 654-7267
Contact Name: Haley Fletcher
Title: Associate, SANS Cyber Workforce Academy — Maryland
Email: hfletcher@sans.org
Website: www.sans.org/TrainMaryland/
Job Description
The SANS Cyber Workforce Academy – Maryland is targeted toward:
Military veterans, transitioning service members, and active-duty spouses
Unemployed or Underemployed
Career changers
The program includes two separate tracks.
1. Reskilling track: earn up to 3 SANS courses and the connected GIAC certifications
– this track provides accelerated cybersecurity training, in just months, to individuals
not currently working in cybersecurity (Our main target groups as discussed before)
2. Upskilling track: earn up to 2 SANS courses and the connected GIAC certifications
– This track is for individuals with limited/ entry level IT experience or limited
cybersecurity skills to upskill into an in-demand position (Folks in entry level IT/ IT
security roles can apply)
Approx. 150 study hours per each course and 8-week block
The Reskilling track will be completed in approx. 6 months for 3 courses and certifications.
The Upskilling track will be completed in approx. 4 months for 2 courses and certifications.
SANS offers career services such as resume building, employer connections, mock interviews,
tips & tricks for interviewing and salary negotiations. SANS does not guarantee any jobs but
does assist students in their job search.
SANS offers technical mentoring; cyber security practitioners certified in SEC275, SEC401,
SEC504 courses will help guide students through the content, answering questions re: tools,
techniques, concepts, and exam preparations. Mentors do not teach the courses but rather help
students navigate obstacles to ensure continuous progress.
Job Requirements
https://www.sans.org/scholarship-academies/cyber-workforce-academy-maryland/
All applicants should have at least two years of non-academic work experience.
Interested candidates will follow the application process below, candidates must earn
an invitation to progress to each stage of the process. Not all applicants will receive invitations to progress to the next stage.
● Complete a web application form.
● The application will be reviewed, and an online assessment sent within three days.
● Complete the online assessment within five days. (Unless otherwise specified)
● Assessment results are reviewed once a week.
● Submit supporting documents to complete the application.
● Phone interview.
● All candidates receive notification of acceptance or denial, the notification timeframe is dependent on the volume of applications.
Other Job Requirements
Light/No Lifting
Wages per hour: No Cost to Accepted Candidates
Number of openings: 20
Overtime: NO
Benefits: NO
Days of Work:
MONDAY 8 TUESDAY 8 WEDNESDAY 8 THURSDAY 8 FRIDAY 8
Shift:
How to Apply: https://www.sans.org/TrainMaryland/
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 21 & over
Closing Date: 04/30/2023 Show more details...
Location: North Bethesda...
FULL TIME • TEMPORARY
Business Product/Service: Cyber Workforce Training
Business Address:
11200 Rockville Pike, Suite 200
North Bethesda, Maryland 20852
Phone: (301) 654-7267
Contact Name: Haley Fletcher
Title: Associate, SANS Cyber Workforce Academy — Maryland
Email: hfletcher@sans.org
Website: www.sans.org/TrainMaryland/
Job Description
The SANS Cyber Workforce Academy – Maryland is targeted toward:
Military veterans, transitioning service members, and active-duty spouses
Unemployed or Underemployed
Career changers
The program includes two separate tracks.
1. Reskilling track: earn up to 3 SANS courses and the connected GIAC certifications
– this track provides accelerated cybersecurity training, in just months, to individuals
not currently working in cybersecurity (Our main target groups as discussed before)
2. Upskilling track: earn up to 2 SANS courses and the connected GIAC certifications
– This track is for individuals with limited/ entry level IT experience or limited
cybersecurity skills to upskill into an in-demand position (Folks in entry level IT/ IT
security roles can apply)
Approx. 150 study hours per each course and 8-week block
The Reskilling track will be completed in approx. 6 months for 3 courses and certifications.
The Upskilling track will be completed in approx. 4 months for 2 courses and certifications.
SANS offers career services such as resume building, employer connections, mock interviews,
tips & tricks for interviewing and salary negotiations. SANS does not guarantee any jobs but
does assist students in their job search.
SANS offers technical mentoring; cyber security practitioners certified in SEC275, SEC401,
SEC504 courses will help guide students through the content, answering questions re: tools,
techniques, concepts, and exam preparations. Mentors do not teach the courses but rather help
students navigate obstacles to ensure continuous progress.
Job Requirements
https://www.sans.org/scholarship-academies/cyber-workforce-academy-maryland/
All applicants should have at least two years of non-academic work experience.
Interested candidates will follow the application process below, candidates must earn
an invitation to progress to each stage of the process. Not all applicants will receive invitations to progress to the next stage.
● Complete a web application form.
● The application will be reviewed, and an online assessment sent within three days.
● Complete the online assessment within five days. (Unless otherwise specified)
● Assessment results are reviewed once a week.
● Submit supporting documents to complete the application.
● Phone interview.
● All candidates receive notification of acceptance or denial, the notification timeframe is dependent on the volume of applications.
Other Job Requirements
Light/No Lifting
Wages per hour: No Cost to Accepted Candidates
Number of openings: 20
Overtime: NO
Benefits: NO
Days of Work:
MONDAY 8 TUESDAY 8 WEDNESDAY 8 THURSDAY 8 FRIDAY 8
Shift:
How to Apply: https://www.sans.org/TrainMaryland/
Willing to Train: YES
Experience Required: NO
Experience in Months:
Minimum Age: 21 & over
Closing Date: 04/30/2023 Show more details...
via ZipRecruiter
schedule_type: Full-time
Salary:
About SANS...
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global Information Assurance Certification (GIAC) security
Salary:
About SANS...
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global Information Assurance Certification (GIAC) security certifications – the leading certification that provides assurance to employers that their people and prospective hires can actually do the job. At the heart of SANS are the many security practitioners – from auditors and network administrators to chief information security officers, all sharing the lessons they learn and jointly finding solutions to the challenges they face – in varied global organizations from corporations to universities working together to help the entire information security community.
Join the SANS Team
At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the “bad guys” (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
Position Overview:
The Sr. Website Strategies will focus on optimizing our organizations websites, which serve a wide variety of B2B & B2C customers across the globe, to deliver exceptional customer experiences. You will need to balance the challenge of designing at the strategic and practical levels of customer transformation engagements and improving lead generation and conversion rates.
This individual will have high initiative, a strategic approach, work well in a matrixed organization and a passion for delivering engaging digital experiences that are designed around the customer.
Position Responsibilities:
• Work closely with Marketing, Operations, UX, and Engineering teams to provide best approach recommendations for web design and implementation, with supporting materials, for a digital user experience that will help us attract and retain customers to build the business and support corporate priorities and strategic goals
• Lead, manage, coach, and mentor a team of individual contributors with responsibility for SEO, web strategy and testing, and content development in support of user-centric digital designs for SANS websites
• Develop the roadmap with prioritization of projects based on customer insights and business goals and present strategic recommendations to entire leadership team and other executives for online and mobile experiences.
• Identify improvement areas by collecting and analyzing user behavior through web analytics, heat maps, online experiments (A/B testing), customer surveys, and focus groups.
• Clearly understand site performance, analyze trends and business results, and use this data to continuously develop new actions and tests to improve conversion metrics and site engagement
• Contribute to implementing the overall UX vision and strategy, providing input to help position UX to strategically align the web roadmap with customer needs
• Develop User Experience roadmaps for client facing Business to Business and self -service site visitors across SANS web properties that enhance client experience, accessibility and satisfaction.
• Working with Marketing Operations and Analytics, help evolve and present full-funnel website metrics
• In partnership with Marketing and Engineering, continuously seek out new technologies and applications to improve the user experience and business result
• Actively collaborate with Brand and Design to deliver a consistent experience across all SANS
• Disseminate research insights to evolve and enhance our understanding of user needs and identify innovative opportunities to meet those needs.
• Manage your team's ownership and workload with consideration to product needs, team member skillsets, and career development opportunities.
Position Requirements:
• A minimum of 10 years of experience developing and implementing website strategies with 2+years team management experience.
• Strong interpersonal and teamwork skills for effective collaboration in a matrixed, global, B2B and B2C environment is highly desirable.
• Proven success with improving website engagement and conversion rates
• Strong understanding of SEO across both the technical and content optimization
• Experience managing external resource relationships (agency or contractor).
• In depth experience using web analytics, user experience analytics, and customer feedback tools to develop tactical and strategic plans
• Solid understanding of A/B, multivariate testing and personalization to drive lead generation and growth
• Ability to work against tight deadlines in a fast-paced environment, and work on multiple initiatives and projects simultaneously. You can push back on deadlines, scope of work thoughtfully and gracefully.
• A passion for data and analytics and know how to use it to your advantage.
• Detail-level knowledge of digital technologies, platforms and related network and media concepts.
• Experience with content management platforms, content taxonomy, structured content, and content relationships.
• Understanding of the impact of changes to editor workflows and the experience working with web operations to ensure changes are appropriately documented and optimized for workflow efficiencies.
• Excellent presentation preparation and presentation skills, both to the marketing organization and to leadership
• Effective time/project management and leadership skills to motivate direct and indirect team members
• Manage external agencies and service providers to support web projects as needed.
• Ability to negotiate quickly through technical or other challenges during development, in deep partnership with our Engineering team
• Basic programming skills in order to understand technical aspects of the designs created and how to integrate into the website technical components.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources Show more details...
About SANS...
SANS Institute (SANS) was established in 1989 as a cooperative research and education organization. In the next 25 years it grew to become the most trusted and, by far, the largest source for information security training and security certification in the world reaching more than 300,000 security professionals around the world today, with around 60,000 having been granted Global Information Assurance Certification (GIAC) security certifications – the leading certification that provides assurance to employers that their people and prospective hires can actually do the job. At the heart of SANS are the many security practitioners – from auditors and network administrators to chief information security officers, all sharing the lessons they learn and jointly finding solutions to the challenges they face – in varied global organizations from corporations to universities working together to help the entire information security community.
Join the SANS Team
At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the “bad guys” (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).
Position Overview:
The Sr. Website Strategies will focus on optimizing our organizations websites, which serve a wide variety of B2B & B2C customers across the globe, to deliver exceptional customer experiences. You will need to balance the challenge of designing at the strategic and practical levels of customer transformation engagements and improving lead generation and conversion rates.
This individual will have high initiative, a strategic approach, work well in a matrixed organization and a passion for delivering engaging digital experiences that are designed around the customer.
Position Responsibilities:
• Work closely with Marketing, Operations, UX, and Engineering teams to provide best approach recommendations for web design and implementation, with supporting materials, for a digital user experience that will help us attract and retain customers to build the business and support corporate priorities and strategic goals
• Lead, manage, coach, and mentor a team of individual contributors with responsibility for SEO, web strategy and testing, and content development in support of user-centric digital designs for SANS websites
• Develop the roadmap with prioritization of projects based on customer insights and business goals and present strategic recommendations to entire leadership team and other executives for online and mobile experiences.
• Identify improvement areas by collecting and analyzing user behavior through web analytics, heat maps, online experiments (A/B testing), customer surveys, and focus groups.
• Clearly understand site performance, analyze trends and business results, and use this data to continuously develop new actions and tests to improve conversion metrics and site engagement
• Contribute to implementing the overall UX vision and strategy, providing input to help position UX to strategically align the web roadmap with customer needs
• Develop User Experience roadmaps for client facing Business to Business and self -service site visitors across SANS web properties that enhance client experience, accessibility and satisfaction.
• Working with Marketing Operations and Analytics, help evolve and present full-funnel website metrics
• In partnership with Marketing and Engineering, continuously seek out new technologies and applications to improve the user experience and business result
• Actively collaborate with Brand and Design to deliver a consistent experience across all SANS
• Disseminate research insights to evolve and enhance our understanding of user needs and identify innovative opportunities to meet those needs.
• Manage your team's ownership and workload with consideration to product needs, team member skillsets, and career development opportunities.
Position Requirements:
• A minimum of 10 years of experience developing and implementing website strategies with 2+years team management experience.
• Strong interpersonal and teamwork skills for effective collaboration in a matrixed, global, B2B and B2C environment is highly desirable.
• Proven success with improving website engagement and conversion rates
• Strong understanding of SEO across both the technical and content optimization
• Experience managing external resource relationships (agency or contractor).
• In depth experience using web analytics, user experience analytics, and customer feedback tools to develop tactical and strategic plans
• Solid understanding of A/B, multivariate testing and personalization to drive lead generation and growth
• Ability to work against tight deadlines in a fast-paced environment, and work on multiple initiatives and projects simultaneously. You can push back on deadlines, scope of work thoughtfully and gracefully.
• A passion for data and analytics and know how to use it to your advantage.
• Detail-level knowledge of digital technologies, platforms and related network and media concepts.
• Experience with content management platforms, content taxonomy, structured content, and content relationships.
• Understanding of the impact of changes to editor workflows and the experience working with web operations to ensure changes are appropriately documented and optimized for workflow efficiencies.
• Excellent presentation preparation and presentation skills, both to the marketing organization and to leadership
• Effective time/project management and leadership skills to motivate direct and indirect team members
• Manage external agencies and service providers to support web projects as needed.
• Ability to negotiate quickly through technical or other challenges during development, in deep partnership with our Engineering team
• Basic programming skills in order to understand technical aspects of the designs created and how to integrate into the website technical components.
Equal Opportunity Employer
SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources Show more details...
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