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nelnet
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#92,105 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#92,105
#92,105
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for nelnet
Newest job postings for nelnet
via LinkedIn
posted_at: 4 days agoschedule_type: Full-time
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working... at Nelnet go beyond our benefits package. When you
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working... at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers. As a Firstmark Services Representative III you will assist customer in securing payment relief options for their student loans.
Your day begins by reviewing a queue of payment relief requests such as Clearinghouse data, borrower requests, and loan-related documents. You meticulously input and verify data to ensure accuracy and compliance with established protocols. You may interact with other team members and departments to clarify any discrepancies or obtain missing information. Attention to detail is crucial as you handle large volumes of data, double checking your work, and ensuring all the data aligns with regulatory guidelines.
This role also involves staying updated on changes in loan policies for payment relief and work guides to maintain compliance. Throughout the day, you will use various systems and tools dedicated to data entry, maintaining a high level of proficiency in your work. You will also be required to participate in regular team meetings to discuss ongoing projects, share insights, and receive training on new payment relief processes.
Our mission is to implement payment relief solutions for customers while upholding compliance standards through meticulous manual reviews and adherence to operational guidelines.
Pay Rate: $13.53 per hour
Job Responsibilities:
• Ensure integrity of data and information.
• Respond to customer requests by accessing Loan Servicing systems.
• Resolve issues and complete document transactions (ex. school enrollment updates, forbearance processing,).
• Process higher level risk/complex functions with accuracy (ex. deferments, forbearances, borrower complaints)
• Update information on accounts in the Loan Servicing systems.
• Mentor other associates as needed.
• Utilize imaging systems.
• Perform other tasks related to resolving customer needs.
• Negotiate transactions in accordance with established laws, regulations, and policies.
• Monitor and maintain various documents.
• Research and correct issues in an appropriate time period as designated by department standards.
• Reconcile assigned accounts.
• Communicate professionally with other internal departments.
• Serve as a resource person within team.
• Assist other departments in investigating problems as needed.
• Maintain performance data within the appropriate systems.
• Mentor/Train other associates as needed.
• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace Show more details...
The perks of working... at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Firstmark Services is the operational division for consumer loan servicing within Nelnet Diversified Services. We provide innovative and flexible financial solutions that enable our clients’ success and deliver a positive experience to their customers. As a Firstmark Services Representative III you will assist customer in securing payment relief options for their student loans.
Your day begins by reviewing a queue of payment relief requests such as Clearinghouse data, borrower requests, and loan-related documents. You meticulously input and verify data to ensure accuracy and compliance with established protocols. You may interact with other team members and departments to clarify any discrepancies or obtain missing information. Attention to detail is crucial as you handle large volumes of data, double checking your work, and ensuring all the data aligns with regulatory guidelines.
This role also involves staying updated on changes in loan policies for payment relief and work guides to maintain compliance. Throughout the day, you will use various systems and tools dedicated to data entry, maintaining a high level of proficiency in your work. You will also be required to participate in regular team meetings to discuss ongoing projects, share insights, and receive training on new payment relief processes.
Our mission is to implement payment relief solutions for customers while upholding compliance standards through meticulous manual reviews and adherence to operational guidelines.
Pay Rate: $13.53 per hour
Job Responsibilities:
• Ensure integrity of data and information.
• Respond to customer requests by accessing Loan Servicing systems.
• Resolve issues and complete document transactions (ex. school enrollment updates, forbearance processing,).
• Process higher level risk/complex functions with accuracy (ex. deferments, forbearances, borrower complaints)
• Update information on accounts in the Loan Servicing systems.
• Mentor other associates as needed.
• Utilize imaging systems.
• Perform other tasks related to resolving customer needs.
• Negotiate transactions in accordance with established laws, regulations, and policies.
• Monitor and maintain various documents.
• Research and correct issues in an appropriate time period as designated by department standards.
• Reconcile assigned accounts.
• Communicate professionally with other internal departments.
• Serve as a resource person within team.
• Assist other departments in investigating problems as needed.
• Maintain performance data within the appropriate systems.
• Mentor/Train other associates as needed.
• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
1 - 2 years customer service experience and/or general work experience preferred.
Knowledge of Loan Servicing preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace Show more details...
via Nelnet Jobs
posted_at: 26 days agoschedule_type: Full-time
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to... form long-lasting and trusted partnerships, while our
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to... form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Account Manager I is an integral part of the team that is responsible for building and maintaining relationships with FACTS Church & LCMS clients utilizing one or more products or services. This position works collaboratively with other team members to leverage best practices and deliver a level of customer satisfaction that exceeds expectations.
Salary: $45,000
JOB RESPONSIBILITIES:
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest, and open dialog) to maintain and enhance relationships with clients.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS Church. & LCMS
• Actively participate in the evaluation of new product client requests, working closely with Engineering and Product teams to understand the breadth and limitations of the client product solutions.
• Collaborate with internal teams (engineering, content implementation, etc.) to escalate and solve client concerns.
• Prioritize development requests among the diversity of client needs.
• Document and maintain up-to-date client records in Salesforce, Microsoft Teams, etc.
• Collaborate with team members to provide superior customer experiences.
• Provide Level II support to clients through the Zendesk support queue.
• Document and track ticket histories, issues, and actionable steps taken.
• Provide support to Account Managers II & III during client meetings, site setups and configurations, and other related tasks.
• Report Level III issues to the internal Engineering Team through an agile project management system (i.e., Jira)
EDUCATION:
College graduate in related field or equivalent experience.
EXPERIENCE:
Professional experience working in SaaS, sales, account management, or customer service preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
• A willingness to learn the customer markets being served.
• General knowledge of all FACTS products.
• Positive, outgoing personality with a can-do attitude.
• Excellent problem solving and strategic thinking skills.
• Personal initiative and consistent ability to follow through on tasks.
• Ability to multi-task and function effectively in a fast-paced, changing environment.
• Attention to detail and strong organizational skills.
• Ability and willingness to take ownership and provide client conflict resolution.
• Flexibility and open-mindedness.
• Excellent written and verbal communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
• Ability to troubleshoot technical issues.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf Show more details...
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Account Manager I is an integral part of the team that is responsible for building and maintaining relationships with FACTS Church & LCMS clients utilizing one or more products or services. This position works collaboratively with other team members to leverage best practices and deliver a level of customer satisfaction that exceeds expectations.
Salary: $45,000
JOB RESPONSIBILITIES:
• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest, and open dialog) to maintain and enhance relationships with clients.
• Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS Church. & LCMS
• Actively participate in the evaluation of new product client requests, working closely with Engineering and Product teams to understand the breadth and limitations of the client product solutions.
• Collaborate with internal teams (engineering, content implementation, etc.) to escalate and solve client concerns.
• Prioritize development requests among the diversity of client needs.
• Document and maintain up-to-date client records in Salesforce, Microsoft Teams, etc.
• Collaborate with team members to provide superior customer experiences.
• Provide Level II support to clients through the Zendesk support queue.
• Document and track ticket histories, issues, and actionable steps taken.
• Provide support to Account Managers II & III during client meetings, site setups and configurations, and other related tasks.
• Report Level III issues to the internal Engineering Team through an agile project management system (i.e., Jira)
EDUCATION:
College graduate in related field or equivalent experience.
EXPERIENCE:
Professional experience working in SaaS, sales, account management, or customer service preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
• A willingness to learn the customer markets being served.
• General knowledge of all FACTS products.
• Positive, outgoing personality with a can-do attitude.
• Excellent problem solving and strategic thinking skills.
• Personal initiative and consistent ability to follow through on tasks.
• Ability to multi-task and function effectively in a fast-paced, changing environment.
• Attention to detail and strong organizational skills.
• Ability and willingness to take ownership and provide client conflict resolution.
• Flexibility and open-mindedness.
• Excellent written and verbal communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
• Ability to troubleshoot technical issues.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf Show more details...
via Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community... invested in the success of each individual. That support
Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community... invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Lead and maintain processes for Revenue accounting activities and reconciliations for Nelnet Campus Commerce. Assist with the design and implementation of technology and workflows for purposes of automating invoicing and related reporting. JOB
Responsibilities:
1. Lead billing and collections efforts for Nelnet Campus Commerce. 2. Design and implement continuous process improvement solutions for invoicing accuracy and completeness. 3. Work with external organizations and internal departments on project initiatives and various accounting issues. 4. Maintain and complete policies and procedures in accordance with the Company's internal controls. 5. Assist with oversight, training, and review of accounting activities and reconciliations. 6. Lead efforts for Accounting team with customer and supplier activity, including inquiries as needed. 7. Assist with compiling and responding to requests related to required financial and service audits. 8. Assist with ad hoc project and reporting requests. 9. Manage expectations through consistent and timely project updates. 10. Assist with monitoring and implementing new accounting guidance as determined applicable to the Company. EDUCATION:
1. 4-year degree in Business Administration/Accounting. 2. CPA preferred.
Experience:
1. 5
years accounting experience. 2. Experience in Revenue Accounting. 3. Experience with Power BI, Tableau or other business intelligence tools. 4. Experience with bank payments and credit card processing preferred. 5. Experience with Workday preferred. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
1. Advanced skills in Microsoft Office, including Excel, Word, and Outlook. Ability to create Excel documents using a variety of formulas and Excel tools. 2. Strong Accountability for work:
timely completion of tasks, working with manager to develop and achieve position goals, communication of task/project delays. 3. High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. 4. Strong Analytical and problem-solving ability. Initiative to troubleshoot problems independently. 5. Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. 6. Ability to work with a team or independently with initiative and appropriate supervision. 7. Confident oral and written communication skills. Effectively communicates with and engages all levels of the organization from peers to executive management both verbally and in writing. 8. Strong interpersonal skills. 9. Mastery of complex accounting concepts and strong knowledge of GAAP and specialized accounting concepts like revenue recognition. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Salary Range:
$80K -- $100K
Minimum Qualification
AccountingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Responsibilities:
1. Lead billing and collections efforts for Nelnet Campus Commerce. 2. Design and implement continuous process improvement solutions for invoicing accuracy and completeness. 3. Work with external organizations and internal departments on project initiatives and various accounting issues. 4. Maintain and complete policies and procedures in accordance with the Company's internal controls. 5. Assist with oversight, training, and review of accounting activities and reconciliations. 6. Lead efforts for Accounting team with customer and supplier activity, including inquiries as needed. 7. Assist with compiling and responding to requests related to required financial and service audits. 8. Assist with ad hoc project and reporting requests. 9. Manage expectations through consistent and timely project updates. 10. Assist with monitoring and implementing new accounting guidance as determined applicable to the Company. EDUCATION:
1. 4-year degree in Business Administration/Accounting. 2. CPA preferred.
Experience:
1. 5
years accounting experience. 2. Experience in Revenue Accounting. 3. Experience with Power BI, Tableau or other business intelligence tools. 4. Experience with bank payments and credit card processing preferred. 5. Experience with Workday preferred. COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
1. Advanced skills in Microsoft Office, including Excel, Word, and Outlook. Ability to create Excel documents using a variety of formulas and Excel tools. 2. Strong Accountability for work:
timely completion of tasks, working with manager to develop and achieve position goals, communication of task/project delays. 3. High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. 4. Strong Analytical and problem-solving ability. Initiative to troubleshoot problems independently. 5. Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. 6. Ability to work with a team or independently with initiative and appropriate supervision. 7. Confident oral and written communication skills. Effectively communicates with and engages all levels of the organization from peers to executive management both verbally and in writing. 8. Strong interpersonal skills. 9. Mastery of complex accounting concepts and strong knowledge of GAAP and specialized accounting concepts like revenue recognition. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
Salary Range:
$80K -- $100K
Minimum Qualification
AccountingEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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