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Motorola
Most recent job postings at Motorola
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Company Overview
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem
Company Overview
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Able to act as Lead FST on large customer systems or system upgrades.
• Capable of directing self and other assigned FSTs.
• Mentors less experienced FSTs.
• Perform minor system upgrades and assists with more complex system upgrades as required.
• Works under the direction of other FST's, ST's, SSC, CSE, Product Groups, and/or others in the characterization of system defects during the system maintenance phase of the system.
• Maintenance of voice and data communications systems.
• Perform customer specific system repair, preventive maintenance, configuration, programming, testing, and documentation tasks.
• Assist in specific implementation tasks under the supervision of a project ST.
• Working overtime, weekends, holidays, and varying schedules may sometimes be required.
Specific Knowledge/Skills:
• 2 year associate degree in electronics or IT preferred, or equivalent on-the-job experience
• Security + certificate is highly desirable
• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment
• Computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have a current, valid driver's license and no traffic violations
Personal Traits:
• Strong self-management skills and interpersonal communication skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Ability to solve customer problems quickly during stressful situations
• Excellent communication (oral and written) skills and must also have high sense of urgency, strong work ethic and is results oriented.
#LI-CC1
Basic Requirements
• Associates Degree and 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
• Able to act as Lead FST on large customer systems or system upgrades.
• Capable of directing self and other assigned FSTs.
• Mentors less experienced FSTs.
• Perform minor system upgrades and assists with more complex system upgrades as required.
• Works under the direction of other FST's, ST's, SSC, CSE, Product Groups, and/or others in the characterization of system defects during the system maintenance phase of the system.
• Maintenance of voice and data communications systems.
• Perform customer specific system repair, preventive maintenance, configuration, programming, testing, and documentation tasks.
• Assist in specific implementation tasks under the supervision of a project ST.
• Working overtime, weekends, holidays, and varying schedules may sometimes be required.
Specific Knowledge/Skills:
• 2 year associate degree in electronics or IT preferred, or equivalent on-the-job experience
• Security + certificate is highly desirable
• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)
• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment
• Computer literate with proficiency in MS Word, Excel, Outlook, and Access
• Must have a current, valid driver's license and no traffic violations
Personal Traits:
• Strong self-management skills and interpersonal communication skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
• Self-motivated and self-managed to perform the required duties at a distance from direct supervision
• Ability to solve customer problems quickly during stressful situations
• Excellent communication (oral and written) skills and must also have high sense of urgency, strong work ethic and is results oriented.
#LI-CC1
Basic Requirements
• Associates Degree and 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via JobLeads
posted_at: 3 days agoschedule_type: Full-time
Software Engineering Manager page is loaded Software Engineering Manager
Apply locations Los Angeles, CA Culver City, CA Greater Los Angeles Area Dallas, TX California Southern Remote Work time type Full time posted on Posted Yesterday job requisition id R36068 Company Overview
...
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell
Software Engineering Manager page is loaded Software Engineering Manager
Apply locations Los Angeles, CA Culver City, CA Greater Los Angeles Area Dallas, TX California Southern Remote Work time type Full time posted on Posted Yesterday job requisition id R36068 Company Overview
...
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview
Openpath, now a Motorola Solutions company, is a leader within the access control industry. Openpath’s access control solution makes businesses more secure with multi-factor authentication, enables a contactless entry experience and can be easily scaled and managed due to its cloud-based architecture.
Job Description
We are looking for a hands-on Software Engineering Manager to join us as we build, scale and innovatively develop our industry leading platform for access control and office automation. In this role, you will technically lead a team of Software Developers to design, develop, t est, and deploy improvements to our software development system. The ideal candidate will have strong analytical and software skills and we are particularly seeking candidates with experience and skills in multiple technologies, in order to contribute broadly to our team-centric approach to product development.
Our software engineering team is responsible for designing, development, coding, testing, research, programming and documentation for software systems, applications and/or operating systems in conjunction with equipment designers and/or hardware developers.
An ideal candidate will be passionate about problem solving, will look to automation to address issues, and will ultimately envision solutions to the next level.
Responsibilities:
• Lead, manage and mentor a highly skilled, talented, geographically distributed team of software developers.
• Perform modeling, designing, and coding activities, employing structured methods.
• Track team efficiency and quality of work product, and regularly adjust processes and timelines to ensure that high quality is maintained, and predictability is high.
• Prepare design documentation for all levels of the software development process.
• Use software system testing procedures, and document results.
• Drive recruiting efforts and growth planning for their team.
• Analyze software requirements to determine feasibility of design within quality assurance, time and cost constraints.
• Apply knowledge and/or skills of Python, C/C++, Unix/Linux system, and cloud services such as AWS Lambda, etc.
Qualifications:
• Bachelor's in Computer Engineering, Computer Science or related field
• 3+ years of experience managing and leading development teams
• 5+ years of hands-on development with Python/C++ experience in an Agile environment
• Experience operating Linux based systems in a large scale production environment
• Familiar with building and maintaining code in the cloud - AWS Lambda, etc.
• Proven experience in ownership of designing, development, coding, testing, research, programming and scaling solutions
• Must have an architecture design mindset
The base salary range for this position in California is $150,000 - $250,000.
#LI-CA1
Basic Requirements
• 3+ years of managing software development teams
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
About Us
MOTOROLA SOLUTIONS OVERVIEW
Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure.
Our 19,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to “help people be their best in the moments that matter.” We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. L earn how you can make a difference at www.motorolasolutions.com .
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account Show more details...
Apply locations Los Angeles, CA Culver City, CA Greater Los Angeles Area Dallas, TX California Southern Remote Work time type Full time posted on Posted Yesterday job requisition id R36068 Company Overview
...
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview
Openpath, now a Motorola Solutions company, is a leader within the access control industry. Openpath’s access control solution makes businesses more secure with multi-factor authentication, enables a contactless entry experience and can be easily scaled and managed due to its cloud-based architecture.
Job Description
We are looking for a hands-on Software Engineering Manager to join us as we build, scale and innovatively develop our industry leading platform for access control and office automation. In this role, you will technically lead a team of Software Developers to design, develop, t est, and deploy improvements to our software development system. The ideal candidate will have strong analytical and software skills and we are particularly seeking candidates with experience and skills in multiple technologies, in order to contribute broadly to our team-centric approach to product development.
Our software engineering team is responsible for designing, development, coding, testing, research, programming and documentation for software systems, applications and/or operating systems in conjunction with equipment designers and/or hardware developers.
An ideal candidate will be passionate about problem solving, will look to automation to address issues, and will ultimately envision solutions to the next level.
Responsibilities:
• Lead, manage and mentor a highly skilled, talented, geographically distributed team of software developers.
• Perform modeling, designing, and coding activities, employing structured methods.
• Track team efficiency and quality of work product, and regularly adjust processes and timelines to ensure that high quality is maintained, and predictability is high.
• Prepare design documentation for all levels of the software development process.
• Use software system testing procedures, and document results.
• Drive recruiting efforts and growth planning for their team.
• Analyze software requirements to determine feasibility of design within quality assurance, time and cost constraints.
• Apply knowledge and/or skills of Python, C/C++, Unix/Linux system, and cloud services such as AWS Lambda, etc.
Qualifications:
• Bachelor's in Computer Engineering, Computer Science or related field
• 3+ years of experience managing and leading development teams
• 5+ years of hands-on development with Python/C++ experience in an Agile environment
• Experience operating Linux based systems in a large scale production environment
• Familiar with building and maintaining code in the cloud - AWS Lambda, etc.
• Proven experience in ownership of designing, development, coding, testing, research, programming and scaling solutions
• Must have an architecture design mindset
The base salary range for this position in California is $150,000 - $250,000.
#LI-CA1
Basic Requirements
• 3+ years of managing software development teams
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
About Us
MOTOROLA SOLUTIONS OVERVIEW
Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure.
Our 19,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to “help people be their best in the moments that matter.” We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. L earn how you can make a difference at www.motorolasolutions.com .
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account Show more details...
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Company Overview
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem
Company Overview
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted adviser relationship with every customer.
The customer team comprises Sales, Project Management, System Engineering and System Technologist personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems.
Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services some of our customer's mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission supplementing our traditional core voice and narrow-band data networks.
The Senior System Engineer will take responsibility for and oversee all technical aspects of assigned project from Preparation Phase until system Upgrade completion.
This involves:
• Upgrade Live Radio Systems such as Network components, subscribers, and mobile back-haul
• Update Customer project time lines based on customer needs
• Hardware Staging in the lab
• Work with development or technical support to resolve issues
• Collaborate on workflow and document updates
Travel is required for all project phases, from design through final acceptance.
Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.
Basic Requirements
• Bachelor's Degree in Engineering, Computer Science, Cyber Security, Information Systems, Networking, or IT
• 3+ years experience in wireless, networking, and systems
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class
...
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted adviser relationship with every customer.
The customer team comprises Sales, Project Management, System Engineering and System Technologist personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems.
Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services some of our customer's mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission supplementing our traditional core voice and narrow-band data networks.
The Senior System Engineer will take responsibility for and oversee all technical aspects of assigned project from Preparation Phase until system Upgrade completion.
This involves:
• Upgrade Live Radio Systems such as Network components, subscribers, and mobile back-haul
• Update Customer project time lines based on customer needs
• Hardware Staging in the lab
• Work with development or technical support to resolve issues
• Collaborate on workflow and document updates
Travel is required for all project phases, from design through final acceptance.
Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.
Basic Requirements
• Bachelor's Degree in Engineering, Computer Science, Cyber Security, Information Systems, Networking, or IT
• 3+ years experience in wireless, networking, and systems
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
North America Service Support (NSS) provides financial and operational support for North American Government & Public Safety Group. The Contract Analyst plays an important role in ensuring the accuracy and timeliness of service contract agreements. The Service Operations team provides financial and operational support for the North American Government & Public Safety Service and Sales Group.
Job Description
• Leading the administration and activation of assigned territories contracts and related submittals
• Coordinating preparation of assigned documentation through internal approval process
• Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
• Contract loading, contract corrections and changes, database management, installs, and work tickets.
• Serving as a liaison for Field Service, Finance, Credit, Order Management, CSMO, and Product Management departments
• Communicating across all levels of the organization and partners to resolve any contract or billing issues
• Maintain efficient cycle time of processing contracts through measured results and case management.
• Able to apply presentation and communication skills to an outside audience.
• Proficient in Excel or Google Sheets, PowerPoint or Google Slides
Basic Requirements
• 2+ years contract experience preferred
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
North America Service Support (NSS) provides financial and operational support for North American Government & Public Safety Group. The Contract Analyst plays an important role in ensuring the accuracy and timeliness of service contract agreements. The Service Operations team provides financial and operational support for the North American Government & Public Safety Service and Sales Group.
Job Description
• Leading the administration and activation of assigned territories contracts and related submittals
• Coordinating preparation of assigned documentation through internal approval process
• Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
• Contract loading, contract corrections and changes, database management, installs, and work tickets.
• Serving as a liaison for Field Service, Finance, Credit, Order Management, CSMO, and Product Management departments
• Communicating across all levels of the organization and partners to resolve any contract or billing issues
• Maintain efficient cycle time of processing contracts through measured results and case management.
• Able to apply presentation and communication skills to an outside audience.
• Proficient in Excel or Google Sheets, PowerPoint or Google Slides
Basic Requirements
• 2+ years contract experience preferred
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
This department is responsible for selling Motorola Solutions public safety applications to city, county and state agencies in Illinois
Job Description
The Account Manager will be responsible but not limited to the following:
• Responsible for sales, strategic account planning, and overall relationship management for a number of “target” customers or a specific geographic territory in the Northern Illinois region. Product and service portfolio includes communications technology as well as software and services to enhance the mission critical missions of Motorola's customers
• Develop and implement a comprehensive sales plan for each “target” account and or geography and their buying centers covering the full portfolio of Motorola products and services (core, software enterprise, and emerging technologies)
• Assemble and coordinate a diverse team of internal & external sales resources to assess customer’s needs and address their requirements
• Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and loyalty for Motorola Solutions
• Proactively develop large project opportunities encompassing a wide range of products and services
• Proactively engage and lead channel partners in selling Motorola products and services to customers buying centers where appropriate
• Develop strong relationships with key decision makers and influencers within and outside of public safety; Sheriff, Mayor, CIO, Police Chief, Fire Chief and other officials in order to understand and influence technology and funding priorities
• Proactively engage Motorola executive sponsors to build a strategic relationship to position long term opportunities for Motorola Solutions
• Develop Motorola procurement vehicles for multiple solutions to be leveraged across an entire “target” account
• Ability to travel 80% to customers in Northern and Northwest Illinois
• Seeking candidates in Illinois with ability to travel frequently to Northern/Northwest Illinois customers
Specific Knowledge and Skills:
• Bachelors Degree with 4+ years of sales/public safety experience OR 8+ years of sales experience
• Candidates must have sales experience and a deep understanding of software solutions including use case, integrations, and the deployment of applications to meet customer objectives
• Seeking previous outside sales experience selling solutions into government organizations preferred
• Strong relationship development and management skills
• Experience utilizing strategic account management practices
• Excellent communication skills (oral, written & presentation)
• Ability to quickly learn new key characteristics of products/solutions and communicate the value of those solutions to customers
• Excellent negotiation skills
• Ability to develop and maintain relationships with a C-Level executives
• Ability to establish oneself as a trusted advisor
• Ability to lead a diverse group in addressing customer requirements
• High tech solutions sales experience a plus
• Knowledge of industry trends and best practices a plus
• Highly motivated and results oriented
• Experience utilizing channel partners to address customer requirements
• Ability to quickly learn Salesforce as the project reporting tool and forecast method
#LI-JC
Basic Requirements
• Bachelors Degree with 4+ years of sales/public safety experience OR 8+ years of sales/public experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
This department is responsible for selling Motorola Solutions public safety applications to city, county and state agencies in Illinois
Job Description
The Account Manager will be responsible but not limited to the following:
• Responsible for sales, strategic account planning, and overall relationship management for a number of “target” customers or a specific geographic territory in the Northern Illinois region. Product and service portfolio includes communications technology as well as software and services to enhance the mission critical missions of Motorola's customers
• Develop and implement a comprehensive sales plan for each “target” account and or geography and their buying centers covering the full portfolio of Motorola products and services (core, software enterprise, and emerging technologies)
• Assemble and coordinate a diverse team of internal & external sales resources to assess customer’s needs and address their requirements
• Act as a trusted advisor to influence customer’s technology platform decisions and develop preference and loyalty for Motorola Solutions
• Proactively develop large project opportunities encompassing a wide range of products and services
• Proactively engage and lead channel partners in selling Motorola products and services to customers buying centers where appropriate
• Develop strong relationships with key decision makers and influencers within and outside of public safety; Sheriff, Mayor, CIO, Police Chief, Fire Chief and other officials in order to understand and influence technology and funding priorities
• Proactively engage Motorola executive sponsors to build a strategic relationship to position long term opportunities for Motorola Solutions
• Develop Motorola procurement vehicles for multiple solutions to be leveraged across an entire “target” account
• Ability to travel 80% to customers in Northern and Northwest Illinois
• Seeking candidates in Illinois with ability to travel frequently to Northern/Northwest Illinois customers
Specific Knowledge and Skills:
• Bachelors Degree with 4+ years of sales/public safety experience OR 8+ years of sales experience
• Candidates must have sales experience and a deep understanding of software solutions including use case, integrations, and the deployment of applications to meet customer objectives
• Seeking previous outside sales experience selling solutions into government organizations preferred
• Strong relationship development and management skills
• Experience utilizing strategic account management practices
• Excellent communication skills (oral, written & presentation)
• Ability to quickly learn new key characteristics of products/solutions and communicate the value of those solutions to customers
• Excellent negotiation skills
• Ability to develop and maintain relationships with a C-Level executives
• Ability to establish oneself as a trusted advisor
• Ability to lead a diverse group in addressing customer requirements
• High tech solutions sales experience a plus
• Knowledge of industry trends and best practices a plus
• Highly motivated and results oriented
• Experience utilizing channel partners to address customer requirements
• Ability to quickly learn Salesforce as the project reporting tool and forecast method
#LI-JC
Basic Requirements
• Bachelors Degree with 4+ years of sales/public safety experience OR 8+ years of sales/public experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Digital Recognition Network (DRN), an AI and data analytics company that provides vehicle location data and analytics to auto lenders, insurance carriers and other commercial verticals. We are looking to grow our Client Services team, which is a part of the FinTech division within DRN. Our Client Services unit provides support to top lenders in helping them be more strategic to ensure they maximize their return on investment with DRN's data. We also provide reporting, training and consulting services to DRN's FinTech clients.
Job Description
The Client Services Representative will be responsible, but not limited to the following:
Account Management: Develop relationships with key decision-makers, understand and respond to customer needs, track and report on account activity. Identify opportunities for revenue growth and work with the sales team to advance opportunities to closure.
Lead Generation: Identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
Lead Qualification: Qualify all existing leads in Salesforce.com and all DRN lead databases and resources set forth by the Inside Sales Manager that may be generated from sales, tradeshows, telesales, marketing, referrals, partners, website, consultants, and call campaigns.
Product Demonstrations/Training: Coordinate, promote and conduct product demonstrations for prospects and product trainings for existing clients.
Phone calls and Emails: Accept inbound and perform outbound telephone calls to identify sales opportunities. Meet and exceed daily call & email activity metrics.
Build “best in class” sales support infrastructure and identify trends and opportunities for increased sales support across North America.
Specific Knowledge/Skills:
• 6+ months of sales experience
• Preferred experience with technology sales
• Preferred experiene with Salesforce or other CRM experience
• Interest in developing custom reportins, metrics or data analysis
• Ability to provide proactive data on customer ordering history and buying patterns
#LI-JC
Basic Requirements
• 6+ months of of sales experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Digital Recognition Network (DRN), an AI and data analytics company that provides vehicle location data and analytics to auto lenders, insurance carriers and other commercial verticals. We are looking to grow our Client Services team, which is a part of the FinTech division within DRN. Our Client Services unit provides support to top lenders in helping them be more strategic to ensure they maximize their return on investment with DRN's data. We also provide reporting, training and consulting services to DRN's FinTech clients.
Job Description
The Client Services Representative will be responsible, but not limited to the following:
Account Management: Develop relationships with key decision-makers, understand and respond to customer needs, track and report on account activity. Identify opportunities for revenue growth and work with the sales team to advance opportunities to closure.
Lead Generation: Identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
Lead Qualification: Qualify all existing leads in Salesforce.com and all DRN lead databases and resources set forth by the Inside Sales Manager that may be generated from sales, tradeshows, telesales, marketing, referrals, partners, website, consultants, and call campaigns.
Product Demonstrations/Training: Coordinate, promote and conduct product demonstrations for prospects and product trainings for existing clients.
Phone calls and Emails: Accept inbound and perform outbound telephone calls to identify sales opportunities. Meet and exceed daily call & email activity metrics.
Build “best in class” sales support infrastructure and identify trends and opportunities for increased sales support across North America.
Specific Knowledge/Skills:
• 6+ months of sales experience
• Preferred experience with technology sales
• Preferred experiene with Salesforce or other CRM experience
• Interest in developing custom reportins, metrics or data analysis
• Ability to provide proactive data on customer ordering history and buying patterns
#LI-JC
Basic Requirements
• 6+ months of of sales experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Responsible for covering North Dakota and South Dakota.
The primary responsibility of the Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the CSM will become involved and find a solution.
This position is remote (work from home) with 25-50% travel as required.
Duties and Responsibilities:
The CSM is responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola. Key responsibilities include:
• Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Work with customers to discuss concerns and drive corrective actions to closure.
• Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
• Ensure that Customers receive appropriate and timely reporting as required by the Services Contract.
• Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
• Manage product quality issues as needed (FSB’S)
• Engage as needed in the case management process to ensure proper service delivery
• Assist partners and vendors as needed with payment and billing issues
• Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
• Ensure all operational documentations remain up to date and relevant.
• Manage third party vendors as needed
• Manage contract change management as needed.
• Assist with management of the MR assigned service contracts
• Work with National System Service (NSS) for contract loading, renewals, and service contract change order requests.
• Gather and provide Booking Packages to NSS for contract loading
• Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
• As a part of this process, the CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed.
• Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
• Create customer and service provider Statements of Work
• Execute contract documents and obtain customer purchase orders
• Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes,
• Installation Agreements (write-up, obtain PO, and manage)
• Lead and manage the coordination of variation and other change request response and implementation of approved changes.
• Oversee the change implementation into service delivery operations in coordination with Customer.
• Work with customers on up-sell / cross-sell
• Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs.
• Achieve stated on time contract renewal goal
• Achieve stated services growth goal for assigned contracts
• *Must be able to obtain background clearance as required by government customer**
Specific Knowledge/Skills:
• Basic financial acumen
• Computer skills (I.e. MS Office suite, Google suite)
• Customer Satisfaction mindset
• Understanding of Oracle / Services Lifecycle tool and Excel preferred
• Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures as well as a strong command of communication skills, both oral and written preferred.
• Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
Basic Requirements
• Associates degree and 4+ years of experience or 8+ years Customer Service /support experience, or Account Management.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
Responsible for covering North Dakota and South Dakota.
The primary responsibility of the Customer Support Manager (CSM) is to effectively and efficiently manage the Lifecycle Service (LCS) business for their assigned customer contracts and ensure customer satisfaction with Motorola Public Safety Customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. Ensuring customer satisfaction involves proper delivery and execution of service contracts. If any service is not being performed up to contracted specifications or a process is not producing the correct results, the CSM will become involved and find a solution.
This position is remote (work from home) with 25-50% travel as required.
Duties and Responsibilities:
The CSM is responsible for the overall success of and relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola. Key responsibilities include:
• Provide customers a single point of contact for Customer management and ensure service delivery and Service Level Agreements (SLA) compliance.
• Work with customers to discuss concerns and drive corrective actions to closure.
• Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables.
• Ensure that Customers receive appropriate and timely reporting as required by the Services Contract.
• Manage sub-contractors deliverables and adherence to agreed scope and outcomes.
• Manage product quality issues as needed (FSB’S)
• Engage as needed in the case management process to ensure proper service delivery
• Assist partners and vendors as needed with payment and billing issues
• Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
• Ensure all operational documentations remain up to date and relevant.
• Manage third party vendors as needed
• Manage contract change management as needed.
• Assist with management of the MR assigned service contracts
• Work with National System Service (NSS) for contract loading, renewals, and service contract change order requests.
• Gather and provide Booking Packages to NSS for contract loading
• Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery.
• As a part of this process, the CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed.
• Work with customer and field teams to create and/or update existing Customer Support Plans (CSP)
• Create customer and service provider Statements of Work
• Execute contract documents and obtain customer purchase orders
• Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes,
• Installation Agreements (write-up, obtain PO, and manage)
• Lead and manage the coordination of variation and other change request response and implementation of approved changes.
• Oversee the change implementation into service delivery operations in coordination with Customer.
• Work with customers on up-sell / cross-sell
• Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs.
• Achieve stated on time contract renewal goal
• Achieve stated services growth goal for assigned contracts
• *Must be able to obtain background clearance as required by government customer**
Specific Knowledge/Skills:
• Basic financial acumen
• Computer skills (I.e. MS Office suite, Google suite)
• Customer Satisfaction mindset
• Understanding of Oracle / Services Lifecycle tool and Excel preferred
• Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures as well as a strong command of communication skills, both oral and written preferred.
• Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.
Basic Requirements
• Associates degree and 4+ years of experience or 8+ years Customer Service /support experience, or Account Management.
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avigilon, a Motorola Solutions company, designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
Avigilon, a Motorola Solutions company, designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
The Sales Engineer - Video (Strategic Accounts) will be responsible but not limited to the following:
• Effectively disseminate product knowledge by providing thorough training to Sales Team, Manufacturing Representatives, Integrators, and End-Users.
• Articulate the technology and demonstrate differentiated value propositions to both business and technical prospects.
• Conduct compelling product demonstrations and lead technical discussions.
• Support Sales Team in responding to RFP’s and designing, specifying, and quoting systems.
• Develop and maintain strong relationships with customers and partners.
• Extensive travel to provide on-site support for integration, troubleshooting, and training.
• Collaborate with the Technical Support team in providing post-sales support to customers.
• Manage demo equipment assets.
• Close support to Sales teams in achieving sales targets.
• Be proactive in the entire sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.
• Perform related duties as assigned.
Qualifications:
• 5+ years’ experience in Sales Engineering/Pre-Sales role for a technology company.
• Strong understanding of the video surveillance market.
• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.
• Excellent verbal and written communication skills.
• Strong negotiation skills.
• Excellent presentation skills. Possesses strong analytical and troubleshooting skills.
• Has a pleasant, friendly style of verbal and written communication.
Technical:
• Intimate knowledge and experience with Windows troubleshooting tools and techniques.
• Excellent knowledge of networking principles and IP communication.
• Experience with computer hardware configuration and troubleshooting.
• Experience with network equipment configuration and troubleshooting.
Territory:
• The Sales Engineer, North America shall have the responsibility to cover the following territory:
• Tennessee Region
#LI-JC
Basic Requirements
• 5+ years of experience in one of the following: Sales, Engineering or Presales
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avigilon, a Motorola Solutions company, designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
Avigilon, a Motorola Solutions company, designs, develops, and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
The Sales Engineer - Video (Strategic Accounts) will be responsible but not limited to the following:
• Effectively disseminate product knowledge by providing thorough training to Sales Team, Manufacturing Representatives, Integrators, and End-Users.
• Articulate the technology and demonstrate differentiated value propositions to both business and technical prospects.
• Conduct compelling product demonstrations and lead technical discussions.
• Support Sales Team in responding to RFP’s and designing, specifying, and quoting systems.
• Develop and maintain strong relationships with customers and partners.
• Extensive travel to provide on-site support for integration, troubleshooting, and training.
• Collaborate with the Technical Support team in providing post-sales support to customers.
• Manage demo equipment assets.
• Close support to Sales teams in achieving sales targets.
• Be proactive in the entire sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.
• Perform related duties as assigned.
Qualifications:
• 5+ years’ experience in Sales Engineering/Pre-Sales role for a technology company.
• Strong understanding of the video surveillance market.
• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.
• Excellent verbal and written communication skills.
• Strong negotiation skills.
• Excellent presentation skills. Possesses strong analytical and troubleshooting skills.
• Has a pleasant, friendly style of verbal and written communication.
Technical:
• Intimate knowledge and experience with Windows troubleshooting tools and techniques.
• Excellent knowledge of networking principles and IP communication.
• Experience with computer hardware configuration and troubleshooting.
• Experience with network equipment configuration and troubleshooting.
Territory:
• The Sales Engineer, North America shall have the responsibility to cover the following territory:
• Tennessee Region
#LI-JC
Basic Requirements
• 5+ years of experience in one of the following: Sales, Engineering or Presales
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Avigilon, a Motorola Solutions company, designs, develops and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
Reporting to the Inside Sales Team Lead, North America of Avigilon Corporation (“Avigilon”), Sales Development, North America holds a key position that requires a dynamic individual who is knowledgeable and passionate about surveillance and is highly customer-focused and efficient.
Responsibilities include:
• Tasks will include prospecting for new business to develop relationships with key decision-makers, understand and respond to customer needs, track and report on account activity.
• Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
• Qualify all existing leads in Salesforce.com and all Avigilon lead databases and resources set forth by the Inside Sales Team Lead, North America that may be generated from sales, tradeshows, telesales, marketing, referrals, partners, website, consultants, and call campaigns.
• Coordinate, promote and lead webinars in your assigned region as directed by the Inside Sales Team Lead, North America.
• Meet or exceed quarterly and annual sales objectives for your assigned territory.
• Accept inbound and perform outbound telephone calls to identify sales opportunities.
• Meet and exceed daily call & activity metrics.
• Align with other members of the sales organization to support overall company revenue targets.
Additional Knowledge/Skills:
• Possess a strong phone presence and superior communication (written, verbal, and interpersonal).
• Perseverant; works hard and handles objections well.
• Proficiency in Microsoft Word, Excel, and Salesforce.
• BA/BS in business or marketing preferred
Desired Behaviors:
• Thrives in a competitive team-oriented environment
• Strong organization and administration skills.
• Professional, friendly and positive disposition.
• Time management: the ability to organize and manage multiple priorities.
• Commitment to company vision, mission and values.
• Willing and able to contribute to team efforts by accomplishing related tasks as needed
• Energetic, eager to learn, can-do attitude.
Basic Requirements
• Bachelor's Degree or 2+ years of sales/customer service experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Avigilon, a Motorola Solutions company, designs, develops and manufactures video analytics, network video management software and hardware, surveillance cameras, and access control solutions. Avigilon's solutions have been installed at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
Reporting to the Inside Sales Team Lead, North America of Avigilon Corporation (“Avigilon”), Sales Development, North America holds a key position that requires a dynamic individual who is knowledgeable and passionate about surveillance and is highly customer-focused and efficient.
Responsibilities include:
• Tasks will include prospecting for new business to develop relationships with key decision-makers, understand and respond to customer needs, track and report on account activity.
• Lead generation expertise to include the ability to identify and develop new business prospects from multiple sources including prospect lists, discovery and individual research.
• Qualify all existing leads in Salesforce.com and all Avigilon lead databases and resources set forth by the Inside Sales Team Lead, North America that may be generated from sales, tradeshows, telesales, marketing, referrals, partners, website, consultants, and call campaigns.
• Coordinate, promote and lead webinars in your assigned region as directed by the Inside Sales Team Lead, North America.
• Meet or exceed quarterly and annual sales objectives for your assigned territory.
• Accept inbound and perform outbound telephone calls to identify sales opportunities.
• Meet and exceed daily call & activity metrics.
• Align with other members of the sales organization to support overall company revenue targets.
Additional Knowledge/Skills:
• Possess a strong phone presence and superior communication (written, verbal, and interpersonal).
• Perseverant; works hard and handles objections well.
• Proficiency in Microsoft Word, Excel, and Salesforce.
• BA/BS in business or marketing preferred
Desired Behaviors:
• Thrives in a competitive team-oriented environment
• Strong organization and administration skills.
• Professional, friendly and positive disposition.
• Time management: the ability to organize and manage multiple priorities.
• Commitment to company vision, mission and values.
• Willing and able to contribute to team efforts by accomplishing related tasks as needed
• Energetic, eager to learn, can-do attitude.
Basic Requirements
• Bachelor's Degree or 2+ years of sales/customer service experience
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
via Getting Hired
posted_at: 6 days agoschedule_type: Full-time
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Department Description
Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners and resellers. Technical Triage Customer Support Representatives are responsible for supporting inbound calls, chats, emails, and web based portal requests which involve resolving a wide variety of complex customer issues.
The Technical Triage team is the primary point of contact for customers (internal and external) that are experiencing a variety of issues with Motorola Mobile Video Products. Customer engagements include triaging customer issues and guiding them to the correct resolver. Some troubleshooting of minor technical issues as it relates to hardware and software is expected.
Job Description
Shift will be Monday- Friday 3:00 pm to 12:00 am CST. (Some Holidays)
Job Functions of the Support Representative include but are not limited to:
• Quickly understand and provide customers with a solution or move them on to the right resolver group
• Salesforce Case Management
• Phone, Chat, Email, & Web Support
• Network with internal business partners in order to resolve a customer’s issues
• Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
• Analyze and resolve moderately complex system issues
• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
• Recommend continuous process improvements within the team
Desired characteristics:
• Customer-focused; detail-oriented individual
• Friendly and engaging with customers
• A confident individual who is willing to assume responsibility
• Adaptive and flexible (processes)
• Ability to work and make decisions with minimal supervision
• Individual contributor and team player
Requirements:
• Education: High School Diploma or equivalent
• Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
• Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
• Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
• Strong verbal and written communication skills
• Exceptional interpersonal skills required
Preferred:
• A new graduate with a Bachelor's degree OR a candidate with a minimum of two (2) years experience in customer service/support
• Experience with Salesforce (Service Cloud)
#LI-DB1
Basic Requirements
• High School Diploma or equivalent
• 2+ years experience in customer service/support
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home...
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Department Description
Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners and resellers. Technical Triage Customer Support Representatives are responsible for supporting inbound calls, chats, emails, and web based portal requests which involve resolving a wide variety of complex customer issues.
The Technical Triage team is the primary point of contact for customers (internal and external) that are experiencing a variety of issues with Motorola Mobile Video Products. Customer engagements include triaging customer issues and guiding them to the correct resolver. Some troubleshooting of minor technical issues as it relates to hardware and software is expected.
Job Description
Shift will be Monday- Friday 3:00 pm to 12:00 am CST. (Some Holidays)
Job Functions of the Support Representative include but are not limited to:
• Quickly understand and provide customers with a solution or move them on to the right resolver group
• Salesforce Case Management
• Phone, Chat, Email, & Web Support
• Network with internal business partners in order to resolve a customer’s issues
• Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
• Analyze and resolve moderately complex system issues
• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
• Recommend continuous process improvements within the team
Desired characteristics:
• Customer-focused; detail-oriented individual
• Friendly and engaging with customers
• A confident individual who is willing to assume responsibility
• Adaptive and flexible (processes)
• Ability to work and make decisions with minimal supervision
• Individual contributor and team player
Requirements:
• Education: High School Diploma or equivalent
• Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
• Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
• Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
• Strong verbal and written communication skills
• Exceptional interpersonal skills required
Preferred:
• A new graduate with a Bachelor's degree OR a candidate with a minimum of two (2) years experience in customer service/support
• Experience with Salesforce (Service Cloud)
#LI-DB1
Basic Requirements
• High School Diploma or equivalent
• 2+ years experience in customer service/support
Vaccine Requirement
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
No
Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic Show more details...
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