Men's Wearhouse is a leading online retailer specializing in men's clothing and accessories. Their user-friendly website offers a wide range of high-quality, fashionable apparel for every occasion. From suits and dress shirts to casual wear and outerwear, the site features an extensive collection from renowned brands. Customers can easily navigate through various categories, filter their searches, and find the perfect fit with detailed size guides. The website also provides style tips and outfit inspiration to help individuals create their desired look. With a commitment to exceptional customer service and competitive pricing, Men's Wearhouse ensures a convenient and enjoyable shopping experience for men seeking trendy, well-fitting clothing.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityMarietta, Georgia
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Latitude\Longitude34.0034 / -84.4605 Google Map
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Traffic rank#17,695 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
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Traded asOTC Pink,:,TLRDQ
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Founded1973 (as Men's Wearhouse)
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FounderGeorge Zimmer
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HeadquartersHouston, Texas,U.S.
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Number of locations1,450 (Feb. 2020)
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Key peopleBob Hull and Peter Sachse (interim co-CEOs)
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Number of employees19,300 (Feb. 2020)
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SubsidiariesJoS. A. Bank Clothiers,Men's Wearhouse,Moores,K&G Fashion Superstore
#17,695
28 yrs
United States
Job Overview...
The Consultant is responsible for all aspects of the customer experience within multiple-businesses (retail, rental, custom, and Omni-channel) within a store location. To be successful in this role the Consultant needs to support and positively impact a culture of customer-obsession, by being customer-ready and delivering a world-class experience each and every day. The Consultant is expected to engage as a member of a high-performing team through trust, commitment, and a focus on results. The Consultant must navigate through change in order to adapt to new programs in a timely manner and to achieve the expected outcome. In addition the Consultant will contribute to a healthy culture by working well with and demonstrating respect for colleagues at all levels and consistently contribute to a positive work environment.
Essential Functions
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials.
• Continuously encourage and participate in team selling.
• Build a relationship with your customer from greeting through post-sale contact.
• Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals. Meet and maintain your own personal volume goal while maintaining an above average quality of sale.
• When possible use tailors for all alteration fittings. When tailors are not available, be able to accurately fit the customer and provide recommendations for alterations.
• Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards.
• Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks.
• Help monitor the security of all Company property. Report or document damaged or missing product.
• Assist in conducting merchandise stock counts as requested by your store management team. Report any discrepancies to the manager on duty.
• Effectively participate as a member of a store team where employees are held accountable for not only individual performance, but also for interacting with the greater store team in manner that supports the achievement of established team goals.
• Maintain a workplace free of harassment and discrimination by strictly adhering to the Company's Anti-Discrimination and Harassment policies and promptly reporting to your Regional Manager, Zone Vice President and the Human Resources Department any concerns that may arise under those policies.
Physical and Mental Requirements
• Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
• Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
• Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
• Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
• Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
• See and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law Show more details...
Reports To...
Store Manager
Job Overview
As a Men's Wearhouse Operations Manager you will maintain the primary responsibility for the overall business operations of your store. You must not only understand and execute the policies and procedures for your store retail, rental and custom business operations, but also train, coach, and support the other store employees on all aspects of store operations. You will interact with customers in all aspects of the retail, rental and custom business, and you will provide exemplary service.
Key Functions
Provide an exceptional customer experience and ensure your store is customer ready by taking the lead for all non-customer facing duties such as shipment processing, ecommerce processing, and back of house operations.
Support the store in achieving established goals for retail, rental and custom sales volume, and quality of sales.
Greet and interact with customers in a friendly and professional manner and support the team selling process.
Observe, train and facilitate the special occasion rental process with the store staff.
Lead special occasion/rental marketing efforts for the store.
Train store staff on all operational policies and procedures, and ensure compliance.
Analyze reporting and drive rental and retail sales volume through customer outreach and follow up.
Demonstrate knowledge of and monitor merchandise needs.
Ensure the store staff are delivering outstanding customer service by coaching, teaching and leading by example.
Work with the Store Manager to ensure the store is visually set to standards (inside/outside).
Assist store management team with maintaining proper staffing.
Ability to work weekends, nights and holidays.
Qualifications
Must have strong decision-making and problem-solving skills.
Creative, and business savvy individual who demonstrates good judgment.
Self-motivated, results oriented, innovative thinker.
Strong organizational and leadership skills and the ability to multi-task in a fast-paced and dynamic environment.
Excellent communication skills, both written and verbal. Comfortable communicating with partners at all levels, both internal and external.
Proven ability to develop teams into high performing individuals and by providing training and development.
Proficient in the use of office technology such as email and printing as well as standard mobile device applications.
Ability to work weekends, nights and holidays
Physical and Mental Requirements
Interpret, follow and execute detailed instructions. Learn, apply and retain Company policies and procedures; merchandise and selling information.
Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
Read, count and write to accurately complete documentation and inventory.
Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.
Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
Stand and walk for the majority of work shift, sometimes up to twelve hours per day, five or sometimes six days per week.
Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
Meet all schedule requirements. This includes working six-day weeks during the fourth quarter and sale seasons. Full time employees may be expected to work any of the hours the store is in operation Show more details...
FINE TAILORED CAREERS...
Every day is a day to make somebody smile at Men's Wearhouse, a division of Tailored Brands. We help people love how they look by providing a convenient, one-of-a-kind shopping experience tailored personally to each customer's lifestyle. If you want to make a difference, be part of a great team and grow, this position might be a perfect fit.
RETAIL STORE TAILOR-ALTERATIONS
Provide positive input and valuable assistance throughout the entire customer experience to ensure that each guest is satisfied and receives a final product that is customized to look attractive, fit well, and feel just right.
HOW YOU'LL CONTRIBUTE
You'll have the opportunity to assist in the selling process by greeting, interacting with, and responding to customers regarding any special requests they may have. In addition, you'll use your extensive knowledge of alterations and passion for providing excellent service to expertly mark, alter, and press the garments our customers select.
Ensure the proper fit of garments
Answer customer questions
Mark garments for tailoring
Press garments
Maintain an open dialogue with management
Help other team members
Help to keep the tailor shop clean and organized
Make sure that customers are properly sized
Offer new wardrobe ensemble suggestions
WHAT IT TAKES
The highly motivated, customer-friendly retail store tailor-alterations we seek should have these qualifications:
Formal training for tailoring preferred
Experience as a tailor for menswear highly preferred
Good technical skill
Sound knowledge of various types of sewing equipment
Strong communication skills
Team attitude and enthusiasm
Proficiency in all basic and advanced alterations of men's tailored clothing
WHY WORK WITH US
We use our personalities to uncover our customers' personalities.
At the core of Tailored Brands is a fun, family-like atmosphere that makes this an extraordinary place to work. Our engaging workplace is based on teamwork, growth, and respect, with a culture built on these guiding principles: Live the Golden Rule, practice teamwork, have respect for each other, be trustworthy, and keep an open mind and heart.
COMPENSATION & BENEFITS TO SUIT YOUR LIFESTYLE
Men's Wearhouse everything you need to complement your ideal lifestyle. You'll enjoy the competitive pay (hourly pay rate) you would expect of an industry leader, as well as a broad range of benefits to support your total well-being, from health to wealth. See the complete list on our career site.
ABOUT TAILORED BRANDS
The success of Tailored Brands is powered by a team of 20,000 passionate employees at locations throughout the US, Canada, and the UK. Our popular brands include Men's Wearhouse, Jos. A. Bank, Moores Clothing for Men, and K&G Fashion Superstore.
APPLY NOW AND TRY US ON
Does Men's Wearhouse feel right for you? Try on our careers, and find the one that perfectly matches your talents, interests, and experience.
careers.tailoredbrands.com
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law Show more details...