Can I make changes to my flight booking on lufthansagroup.com?
Answer: Lufthansa Group understands that sometimes travel plans need adjustments, and we aim to provide flexibility to our customers. Booking changes can usually be made online through the "Manage My Booking" section on our website. However, certain fare types may have restrictions or charges associated with modifications. Depending on the fare rules, you might be able to change travel dates, destination, or passengers' names. To learn about the available options and any associated charges, refer to the terms and conditions of your booking. Alternatively, you can contact our customer service team who will be pleased to help you with any required modifications to your reservation.
Can I earn miles or rewards when booking flights with Lufthansa Group?
Answer: Yes, Lufthansa Group offers a comprehensive frequent flyer program called Miles & More, allowing passengers to earn miles and rewards when booking flights with us. By joining Miles & More, you can accumulate miles based on the distance flown, travel class, and fare type. These miles can later be redeemed for flight upgrades, bonus tickets, hotel stays, car rentals, and various other benefits offered by our partners. Additionally, Miles & More members enjoy exclusive privileges such as priority check-in, extra baggage allowance, and access to premium lounges. To enroll and learn more about the Miles & More program, visit our website or contact our customer service team.
What services are available for passengers with special needs on Lufthansa Group flights?
Answer: Lufthansa Group is committed to ensuring a comfortable and barrier-free journey for all passengers, including those with special needs. We offer a range of services to accommodate various requirements, such as wheelchair assistance, support for visually or hearing-impaired individuals, and assistance for passengers with reduced mobility. To avail any of these services, we recommend contacting our customer service team or your travel agent during the booking process or at least 48 hours before departure. Our specially trained staff will work diligently to accommodate your needs and provide you with a seamless travel experience.
What should I do if my flight on lufthansagroup.com gets canceled?
Answer: In the unfortunate event of a flight cancellation, Lufthansa Group understands the inconvenience caused and strives to assist passengers promptly. If your flight is canceled, we provide various options for rebooking or reimbursement, depending on the circumstances. We prioritize the rebooking of affected passengers on the next available flight to their destination. You can either make the changes yourself online by accessing the "Manage My Booking" section on our website, or you can contact our customer service team for further assistance. We recommend monitoring your email and SMS communications from Lufthansa Group for any updates or notifications regarding your flight status.
What COVID-19 measures are implemented by Lufthansa Group?
Answer: Lufthansa Group is committed to the health and safety of our passengers and employees, especially during the ongoing COVID-19 pandemic. We have implemented comprehensive measures based on international guidelines and recommendations from health authorities. These include enhanced cleaning and disinfection protocols, mandatory face mask requirements, social distancing measures, and adjustments to our onboard services to minimize contact. We continuously update our procedures to ensure compliance with the latest regulations and monitor the situation closely. For specific details on the COVID-19 measures implemented by Lufthansa Group, visit our dedicated webpage or consult our customer service team.
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