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Kiehl's
Kiehls.com is the official website of Kiehl's, a renowned skincare and beauty brand. The website offers a wide range of products, including skincare, haircare, body care, and men's grooming essentials. With a clean and user-friendly interface, it provides detailed product information, ingredient lists, and customer reviews to help users make informed decisions. Kiehls.com also features educational content, such as skincare tips and advice, to assist customers in achieving optimal skincare results. Additionally, the website offers online shopping and convenient delivery options, making it a one-stop destination for all skincare needs.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude38 / -97 Google Map
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Traffic rank#17,919 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded1851
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FounderJohn Kiehl
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Headquarters3rd Avenue,,,Manhattan,,,New York City
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Key peopleAaron Morse,Irving Morse,Jami Morse Heidegger
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ParentL'Oréal
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Area servedWorldwide
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ProductsCosmetics
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TypeLimited Liability Company
Traffic rank
#17,919
#17,919
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Kiehl's
Newest job postings for Kiehl's
via Glassdoor
posted_at: 2 days agoschedule_type: Full-time
Job Description
If you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you’ll play a dual role—part artist, part teacher...
A day in the life…
• Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles
Job Description
If you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you’ll play a dual role—part artist, part teacher...
A day in the life…
• Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions
• Give honest, tactful feedback and guidance to customers on beauty products
• Set and exceed company and personal sales goals while supporting the goals of the team
• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
• Build and maintain strong vendor relationships to maximize business results
• Manage the scheduling and execution of vendor events and promotions
• Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning
You own this if you have…
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• The ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Excellent communication and interpersonal skills
• A high level of ownership, accountability and initiative
• The ability to work a flexible schedule based on business needs, including evenings and weekends
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs Show more details...
If you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you’ll play a dual role—part artist, part teacher...
A day in the life…
• Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions
• Give honest, tactful feedback and guidance to customers on beauty products
• Set and exceed company and personal sales goals while supporting the goals of the team
• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)
• Build and maintain strong vendor relationships to maximize business results
• Manage the scheduling and execution of vendor events and promotions
• Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning
You own this if you have…
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• The ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Excellent communication and interpersonal skills
• A high level of ownership, accountability and initiative
• The ability to work a flexible schedule based on business needs, including evenings and weekends
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs Show more details...
via Salary.com
schedule_type: Full-time
Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over.
Today, we serve customers everywhere with skin and hair care formulas derived from the most unique... natural ingredients. By combining tried-and-true
Kiehl's Since 1851 was founded as an old-world apothecary in New York's Lower East Side neighborhood. From our earliest days, our staff has personalized every contact with a Kiehl's customer. Our fine formulations have always been made with the most unique natural ingredients found the world over.
Today, we serve customers everywhere with skin and hair care formulas derived from the most unique... natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl's for more than 159 years.
We have an exciting opportunity to join the Kiehl’s family as a PT Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store’s business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Utilize resources, eliminate roadblocks and drive process improvement
• Intermittent supervision required
• 2 years of specialty retail store experience
• Working knowledge of store operation procedures
• Highly resourceful, flexible and ability to solve problems in a timely manner
• Willing to work flexible hours, including nights and weekends
• High School Diploma or GED required
• Must be able to work on your feet all day
• Walk up and down a flight of stairs and/or ladder if necessary
• Lift up to 25 lbs on a regular basis
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
• You can apply to up to three jobs within a rolling 30-day window.
• You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
• Please visit "Your Application Space" to see the jobs you have already applied to.
• Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted Show more details...
Today, we serve customers everywhere with skin and hair care formulas derived from the most unique... natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl's for more than 159 years.
We have an exciting opportunity to join the Kiehl’s family as a PT Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team. Provide superior customer service standards and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store’s business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store.
• Regular attendance and timeliness for all scheduled shifts
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team
• Enforce company policies and procedures
• Perform open and close procedures for the store
• Provide training to new store employees
• Effectively execute visual directives, education selling tools and customer service standards
• Utilize resources, eliminate roadblocks and drive process improvement
• Intermittent supervision required
• 2 years of specialty retail store experience
• Working knowledge of store operation procedures
• Highly resourceful, flexible and ability to solve problems in a timely manner
• Willing to work flexible hours, including nights and weekends
• High School Diploma or GED required
• Must be able to work on your feet all day
• Walk up and down a flight of stairs and/or ladder if necessary
• Lift up to 25 lbs on a regular basis
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
• You can apply to up to three jobs within a rolling 30-day window.
• You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
• Please visit "Your Application Space" to see the jobs you have already applied to.
• Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
Job
Description Form...
Section 1: General Information
Job Title:Manager of Customer Experience & Education Digital
Function:Sales
• Direct
FLSA status:Exempt
Division:Kiehl's
Supervisor Title:Customer Experience & Education, D2C Director Instructional
Design
Location: NYC/Kiehl's
Home Office
Date:4/17/2023
Section 2: Job
Summary
The Manager, Digital Trainingensures the Kiehl's customer experience and education is understood and executed
Job
Description Form...
Section 1: General Information
Job Title:Manager of Customer Experience & Education Digital
Function:Sales
• Direct
FLSA status:Exempt
Division:Kiehl's
Supervisor Title:Customer Experience & Education, D2C Director Instructional
Design
Location: NYC/Kiehl's
Home Office
Date:4/17/2023
Section 2: Job
Summary
The Manager, Digital Trainingensures the Kiehl's customer experience and education is understood and executed at all digital touchpoints.
They are responsible for maximizing
Kiehls.com customer service productivity as measured by sales, conversion and
CSAT. Through evaluating weekly metrics they will inform the creation of learning materials, create training plans and facilitate onboarding, continuing education and leadership development for Kiehls.com and customer service agents.
They will lead our Voice of the Customer program analyzing NPS sentiment and working cross-functionally to solve and improve our online and offline net promoter scores. They will facilitate resolutions for escalated customer affairs cases, in order to deliver exceptional customer experiences and inform process improvements.
They will calibrate and maintain kiehls.com digital services logic and optimize our learning management system in order to drive greater learner completion rates. They will lead our Home Office Onboarding Program, ensuring all new hires are familiar with Kiehl's values, history, ingredients, products and ways of working within their first week of hire.
Section 3:Job Requirements:
Bachelor degree and minimum of 5+ years experience in cosmetic or retail management
2+ years experience in call center training, coaching and technology
2+ years experience in training &
facilitation
Self-motivated, results oriented, creative critical thinker
Excellent facilitation, communication, presentation and organizational skills
Analytical in approach to identifying opportunities
Knowledge and awareness of beauty industry, market, competitive and technology trends
Strong influencing skills
Ability to establish strong working relationships
Proficient computer skills necessary
• Microsoft Office (Teams, Outlook Word, Excel, PowerPoint)
Section 4:Judgment and Decision Making:
Strong judgment and decision-making skills are required in this role. There is moderate supervision.
Section 5: Essential Physical
Requirements
Ability to lift and carry 25 pounds
Section 6:Financial Scope:
Annual Budget Responsibility:Digital
Training Gratis and Learning budgets and personal T&E budget.
Annual Revenue Responsibility:$
Section 7:Essential Duties and Responsibilities:
Tasks, Duties & Responsibilities
% of time spent.
Total should = 100%
to maximize Kiehls.com agent results. Determine training needs, informing curriculum design and create training plans. Train and coach 24/7 Agents and Coaches including: Agent onboarding, Agent continuing education and Line Coaches' skill building. Train Le Care agents on star products and new launches seasonally.
25%
Detractors' opportunities and recognize and reward Advocates. Work closely with CRM and Marketing to create programming that moves Passives to Advocacy.
Analyze monthly Le Care metrics-ensuring learnings are incorporated into Voice of the Customer programming and solutions. Influence and lead cross-functional Teams to solve severely escalated customer concerns with expediency.
25%
• Seasonally review and update k.com digital services logic (Instant Skin Reader, BOT) with latest products and ingredients. Ensure Kiehl's Academy learning system is optimized driving greater learner completion rates. Work cross-functionally to ensure LUSA learning plans are completed.
25%
• Lead Home Office Onboarding program ensuring learning plans and training products welcome new hires on day one. Facilitate virtual onboarding classes. Lead select high-touch Flagship orientations.
25%
Section 8:Required
Competencies
Competencies
• Acts/Leads with Human Sensitivity
Demonstrates respect, develops others, enriches team dynamics
• Interacts Effectively
Listens and communicates effectively, actively networks
• Manages Complexity
Reasons from multiple perspectives, makes decisions
• Achieves Results with Integrity
Conveys energy, focuses on results, acts with integrity
• Innovates
Shows curiosity, imagines creative solutions, promotes team creativity
• Demonstrates Entrepreneurship
Takes initiative, focuses on customers, improves business performance, develops a vision
• Displays Sensitivity to the "Metier" of L'Oreal
Focuses on quality, builds knowledge of the beauty business, understands beauty
Please note:This job description does not list all duties of the job.Employees may be asked by management to perform other duties.The employer has the right to revise this job description at any time.
What's In It For You
$107,500
• 150,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
(Medical, Dental,
Vision, 401K, Pension Plan)
(Paid Company Holidays,
Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays &
More!)
VIP Access to L'Oreal's
Internal Shop for Discounted Products, Monthly Mobile Allowance)
(Unlimited
Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, &
More!)
(Think Tanks and
Innovation Squads)
Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
• If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status Show more details...
Description Form...
Section 1: General Information
Job Title:Manager of Customer Experience & Education Digital
Function:Sales
• Direct
FLSA status:Exempt
Division:Kiehl's
Supervisor Title:Customer Experience & Education, D2C Director Instructional
Design
Location: NYC/Kiehl's
Home Office
Date:4/17/2023
Section 2: Job
Summary
The Manager, Digital Trainingensures the Kiehl's customer experience and education is understood and executed at all digital touchpoints.
They are responsible for maximizing
Kiehls.com customer service productivity as measured by sales, conversion and
CSAT. Through evaluating weekly metrics they will inform the creation of learning materials, create training plans and facilitate onboarding, continuing education and leadership development for Kiehls.com and customer service agents.
They will lead our Voice of the Customer program analyzing NPS sentiment and working cross-functionally to solve and improve our online and offline net promoter scores. They will facilitate resolutions for escalated customer affairs cases, in order to deliver exceptional customer experiences and inform process improvements.
They will calibrate and maintain kiehls.com digital services logic and optimize our learning management system in order to drive greater learner completion rates. They will lead our Home Office Onboarding Program, ensuring all new hires are familiar with Kiehl's values, history, ingredients, products and ways of working within their first week of hire.
Section 3:Job Requirements:
Bachelor degree and minimum of 5+ years experience in cosmetic or retail management
2+ years experience in call center training, coaching and technology
2+ years experience in training &
facilitation
Self-motivated, results oriented, creative critical thinker
Excellent facilitation, communication, presentation and organizational skills
Analytical in approach to identifying opportunities
Knowledge and awareness of beauty industry, market, competitive and technology trends
Strong influencing skills
Ability to establish strong working relationships
Proficient computer skills necessary
• Microsoft Office (Teams, Outlook Word, Excel, PowerPoint)
Section 4:Judgment and Decision Making:
Strong judgment and decision-making skills are required in this role. There is moderate supervision.
Section 5: Essential Physical
Requirements
Ability to lift and carry 25 pounds
Section 6:Financial Scope:
Annual Budget Responsibility:Digital
Training Gratis and Learning budgets and personal T&E budget.
Annual Revenue Responsibility:$
Section 7:Essential Duties and Responsibilities:
Tasks, Duties & Responsibilities
% of time spent.
Total should = 100%
to maximize Kiehls.com agent results. Determine training needs, informing curriculum design and create training plans. Train and coach 24/7 Agents and Coaches including: Agent onboarding, Agent continuing education and Line Coaches' skill building. Train Le Care agents on star products and new launches seasonally.
25%
Detractors' opportunities and recognize and reward Advocates. Work closely with CRM and Marketing to create programming that moves Passives to Advocacy.
Analyze monthly Le Care metrics-ensuring learnings are incorporated into Voice of the Customer programming and solutions. Influence and lead cross-functional Teams to solve severely escalated customer concerns with expediency.
25%
• Seasonally review and update k.com digital services logic (Instant Skin Reader, BOT) with latest products and ingredients. Ensure Kiehl's Academy learning system is optimized driving greater learner completion rates. Work cross-functionally to ensure LUSA learning plans are completed.
25%
• Lead Home Office Onboarding program ensuring learning plans and training products welcome new hires on day one. Facilitate virtual onboarding classes. Lead select high-touch Flagship orientations.
25%
Section 8:Required
Competencies
Competencies
• Acts/Leads with Human Sensitivity
Demonstrates respect, develops others, enriches team dynamics
• Interacts Effectively
Listens and communicates effectively, actively networks
• Manages Complexity
Reasons from multiple perspectives, makes decisions
• Achieves Results with Integrity
Conveys energy, focuses on results, acts with integrity
• Innovates
Shows curiosity, imagines creative solutions, promotes team creativity
• Demonstrates Entrepreneurship
Takes initiative, focuses on customers, improves business performance, develops a vision
• Displays Sensitivity to the "Metier" of L'Oreal
Focuses on quality, builds knowledge of the beauty business, understands beauty
Please note:This job description does not list all duties of the job.Employees may be asked by management to perform other duties.The employer has the right to revise this job description at any time.
What's In It For You
$107,500
• 150,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
(Medical, Dental,
Vision, 401K, Pension Plan)
(Paid Company Holidays,
Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays &
More!)
VIP Access to L'Oreal's
Internal Shop for Discounted Products, Monthly Mobile Allowance)
(Unlimited
Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, &
More!)
(Think Tanks and
Innovation Squads)
Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
• If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status Show more details...
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