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Most recent job postings at icloud
via Careers At Apple
schedule_type: Full-time
Summary
Posted: Oct 17, 2022
Weekly Hours: 40...
Role Number:200392282
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career
Summary
Posted: Oct 17, 2022
Weekly Hours: 40...
Role Number:200392282
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
iCloud is the best place for all your photos, files, and more. iCloud is built into every Apple device. That means all your stuff — photos, files, notes, and more — is safe, up to date, and available wherever you are. In 2021 we introduced iCloud+, which introduced even more powerful and connected experience across your devices, including enhanced privacy protections for web browsing and email and expanded HomeKit Secure Video support. The iCloud Design team is seeking an experienced product designer to help drive the evolution of iCloud as a core part of the broader Apple Services suite of products.
Key Qualifications
Key Qualifications
• 5+ years work experience with a focus on product design and UI across a variety of platforms, including iOS and macOS
• Expert knowledge of user-centered design and visual design principles
• A deep understanding of the Apple design aesthetic, UI, and history
• A great eye for detail, demonstrating creative and innovative problem-solving
• Enthusiasm for an iterative design process, inspired by group critique
• Highly skilled in Sketch, Keynote, Photoshop, Illustrator, and other design tools
• Able to clearly communicate concepts and designs through sketches, wireframes, high-fidelity comps, and prototypes
• Expertise documenting interaction details, visual design specifications and QA of the implemented product
• Able to function independently and in a highly cross-functional team environment with solid collaboration skills
• Excellent written, verbal, and presentation skills
• Comfortable working across multiple complex projects simultaneously
• Flexible and productive in the face of ambiguity and change during a project
• Previous experience working in cloud services is a plus, but not a requirement
Description
Description
The iCloud Design team is looking for an extraordinary product designer to grow and evolve the iCloud and iCloud+ product offerings, and as a core part of Apple’s broader services ecosystem.
You flourish in a dynamic, ever-changing, and deadline-driven environment. You are a natural collaborator and an excellent communicator, able to develop and present design ideas in a large team environment. You will work closely with cross-functional teams such as Engineering, Product Marketing, and Senior Management. You should possess extraordinary visual and user interface design skills, as well as user-centered design principles. You have an affinity for consistency, color use, typography, and a keen eye for subtle details. While exercising a good eye for aesthetics, you are able to grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.
Strong communication skills and an ability to stay highly organized is critical. You should be a self-starter, self-motivated, able to work independently, and perform multiple tasks under minimal supervision. The work that you will design will be seen and experienced by millions of people every month around the globe.
Education & Experience
Education & Experience
BFA, BA, MA, or MS
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $155,500 and $269,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
Posted: Oct 17, 2022
Weekly Hours: 40...
Role Number:200392282
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
iCloud is the best place for all your photos, files, and more. iCloud is built into every Apple device. That means all your stuff — photos, files, notes, and more — is safe, up to date, and available wherever you are. In 2021 we introduced iCloud+, which introduced even more powerful and connected experience across your devices, including enhanced privacy protections for web browsing and email and expanded HomeKit Secure Video support. The iCloud Design team is seeking an experienced product designer to help drive the evolution of iCloud as a core part of the broader Apple Services suite of products.
Key Qualifications
Key Qualifications
• 5+ years work experience with a focus on product design and UI across a variety of platforms, including iOS and macOS
• Expert knowledge of user-centered design and visual design principles
• A deep understanding of the Apple design aesthetic, UI, and history
• A great eye for detail, demonstrating creative and innovative problem-solving
• Enthusiasm for an iterative design process, inspired by group critique
• Highly skilled in Sketch, Keynote, Photoshop, Illustrator, and other design tools
• Able to clearly communicate concepts and designs through sketches, wireframes, high-fidelity comps, and prototypes
• Expertise documenting interaction details, visual design specifications and QA of the implemented product
• Able to function independently and in a highly cross-functional team environment with solid collaboration skills
• Excellent written, verbal, and presentation skills
• Comfortable working across multiple complex projects simultaneously
• Flexible and productive in the face of ambiguity and change during a project
• Previous experience working in cloud services is a plus, but not a requirement
Description
Description
The iCloud Design team is looking for an extraordinary product designer to grow and evolve the iCloud and iCloud+ product offerings, and as a core part of Apple’s broader services ecosystem.
You flourish in a dynamic, ever-changing, and deadline-driven environment. You are a natural collaborator and an excellent communicator, able to develop and present design ideas in a large team environment. You will work closely with cross-functional teams such as Engineering, Product Marketing, and Senior Management. You should possess extraordinary visual and user interface design skills, as well as user-centered design principles. You have an affinity for consistency, color use, typography, and a keen eye for subtle details. While exercising a good eye for aesthetics, you are able to grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.
Strong communication skills and an ability to stay highly organized is critical. You should be a self-starter, self-motivated, able to work independently, and perform multiple tasks under minimal supervision. The work that you will design will be seen and experienced by millions of people every month around the globe.
Education & Experience
Education & Experience
BFA, BA, MA, or MS
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $155,500 and $269,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
via Careers At Apple
posted_at: 4 days agoschedule_type: Full-time
Summary
Posted: Feb 20, 2023
Weekly Hours: 40...
Role Number:200464079
There are job opportunities, and then there are career-defining moments. This might be yours. We are forming a brand-new engineering team within the Apple Cloud organization. You will join a fast-paced and high-growth team, where you will have direct impact on the results.
You will help build the team's culture, and participate in defining the technology and engineering practices.
Summary
Posted: Feb 20, 2023
Weekly Hours: 40...
Role Number:200464079
There are job opportunities, and then there are career-defining moments. This might be yours. We are forming a brand-new engineering team within the Apple Cloud organization. You will join a fast-paced and high-growth team, where you will have direct impact on the results.
You will help build the team's culture, and participate in defining the technology and engineering practices. You will not only be building critically important services for iOS and macOS platforms for billions of users, but have access to technologies and tools that you can only find at Apple.
If this sounds like a way to use your creative chops, We’d love to hear from you!
Key Qualifications
Key Qualifications
• Experience building amazing experiences across both the front end and the backend.
• Experience with front-end development (HTML, CSS, JavaScript).
• Experience with Java programming language.
• Bonus if you have experience with any advanced JavaScript UI framework such as ReactJS,
• AngularJS, VueJS, or similar
• BONUS if you have experience building native iOS, MacOS applications.
• Ability to plan and implement projects; starting with crafting data models and storage, resolving data flows between systems, defining APIs, and then developing, deploying and optimizing reliable, scalable and maintainable services, micro-services and async jobs.
• Validated understanding of fundamental Computer Science concepts.
• Experience in NoSQL databases like Cassandra is a plus.
• Passion for quality and attention to detail.
• Ability to independently learn new technologies.
Description
Description
We have a large impact on Apple's revenue. This brings great access to our work. We know our product is extraordinary, but we also believe we can make it even better. We need your engineering skills as well as your product ideas to define and build the next generation of features that your friends and family are going to use. You will get to collaborate with many engineering teams across Apple, therefore good communication and relationship-building skills are crucial to your success. Having an inquisitive mind and asking questions will help you not only achieve immediate results, but also encourage new insights for your next killer feature.
At Apple Cloud, we're very invested in your personal growth. We will work with you to define your career goals and help you get closer to them with mentorship, training and education.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Education & Experience
Education & Experience
MS in Computer Science, Information Technology, or EE, or BS with relevant proven experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $161,000 and $242,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
Posted: Feb 20, 2023
Weekly Hours: 40...
Role Number:200464079
There are job opportunities, and then there are career-defining moments. This might be yours. We are forming a brand-new engineering team within the Apple Cloud organization. You will join a fast-paced and high-growth team, where you will have direct impact on the results.
You will help build the team's culture, and participate in defining the technology and engineering practices. You will not only be building critically important services for iOS and macOS platforms for billions of users, but have access to technologies and tools that you can only find at Apple.
If this sounds like a way to use your creative chops, We’d love to hear from you!
Key Qualifications
Key Qualifications
• Experience building amazing experiences across both the front end and the backend.
• Experience with front-end development (HTML, CSS, JavaScript).
• Experience with Java programming language.
• Bonus if you have experience with any advanced JavaScript UI framework such as ReactJS,
• AngularJS, VueJS, or similar
• BONUS if you have experience building native iOS, MacOS applications.
• Ability to plan and implement projects; starting with crafting data models and storage, resolving data flows between systems, defining APIs, and then developing, deploying and optimizing reliable, scalable and maintainable services, micro-services and async jobs.
• Validated understanding of fundamental Computer Science concepts.
• Experience in NoSQL databases like Cassandra is a plus.
• Passion for quality and attention to detail.
• Ability to independently learn new technologies.
Description
Description
We have a large impact on Apple's revenue. This brings great access to our work. We know our product is extraordinary, but we also believe we can make it even better. We need your engineering skills as well as your product ideas to define and build the next generation of features that your friends and family are going to use. You will get to collaborate with many engineering teams across Apple, therefore good communication and relationship-building skills are crucial to your success. Having an inquisitive mind and asking questions will help you not only achieve immediate results, but also encourage new insights for your next killer feature.
At Apple Cloud, we're very invested in your personal growth. We will work with you to define your career goals and help you get closer to them with mentorship, training and education.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Education & Experience
Education & Experience
MS in Computer Science, Information Technology, or EE, or BS with relevant proven experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $161,000 and $242,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
via Careers At Apple
schedule_type: Full-time
Summary
Posted: Dec 7, 2022
Weekly Hours: 40...
Role Number:200435256
Do you love engineering and running systems & infrastructure that will delight millions of customers? Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly! Bring passion and dedication to your job and there’s no telling what you could accomplish. The iCloud Content SRE team is looking
Summary
Posted: Dec 7, 2022
Weekly Hours: 40...
Role Number:200435256
Do you love engineering and running systems & infrastructure that will delight millions of customers? Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly! Bring passion and dedication to your job and there’s no telling what you could accomplish. The iCloud Content SRE team is looking for a Site Reliability Engineer (SRE) to design, build tools and support our large scale content system for iCloud. The best candidates will have both proven software development skills and strong Linux / Systems expertise, understand SRE, and know what it will take to run services at Apple scale with a high degree of operational precision. We play a critical role in the day-to-day operations of services relied upon across Apple while partnering with engineering teams to ensure we, and they are successful!
Key Qualifications
Key Qualifications
• At least 3 to 5 years in a Site Reliability Engineering, DevOps, or Infrastructure focused role
• Experience supporting internet-facing production services and distributed systems
• Ability to implement and coordinate telemetry using monitoring and observability tools such as Splunk, Grafana and Prometheus
• Strong verbal and written communication skills
• Coding experience using a high-level programming languages like: Java, Golang, or Python
• Automation advocate - you truly believe in removing operational load via software
• A strong sense of ownership. At the same time you’re a great teammate who communicates clearly and transparently
• Self motivated, inquisitive and always looking to learn more
• Experience managing, scaling, and troubleshooting Java applications
• Familiarity with cloud infrastructure concepts (zones, regions, VPCs, etc)
• An understanding of a variety of software service deployment packaging, strategies, and tooling
• Working understanding of common authentication schemes, certificates, and securely managing secrets
• Capable of designing and implementing automated configuration management processes for repeatable and consistent service deployment
Description
Description
Our team is collaborative; we work closely with partner teams to deliver the best results for Apple. We strive to balance the best solution with the need to get things done for each engineering challenge we face. Good ideas are heard and results are rewarded.
As an SRE at Apple, you’ll:
- Operate, monitor, and triage all aspects of our production and non-production environments. - Pioneer and implement the next generation telemetry system for Content. - Prepare alert handling procedures, runbooks, and collaborate with off-shore SRE team. - Automate deployment and orchestration of services into the cloud environment as well as other routine processes. - Actively participate in capacity planning, scale testing and disaster recovery exercises. - Interact with and support partner teams including engineering, SRE, QA, and project management. - Cultivate and maintain relationships with internal and external third party vendors.
Education & Experience
Education & Experience
BS or MS in Computer Science or equivalent industry experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
Posted: Dec 7, 2022
Weekly Hours: 40...
Role Number:200435256
Do you love engineering and running systems & infrastructure that will delight millions of customers? Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly! Bring passion and dedication to your job and there’s no telling what you could accomplish. The iCloud Content SRE team is looking for a Site Reliability Engineer (SRE) to design, build tools and support our large scale content system for iCloud. The best candidates will have both proven software development skills and strong Linux / Systems expertise, understand SRE, and know what it will take to run services at Apple scale with a high degree of operational precision. We play a critical role in the day-to-day operations of services relied upon across Apple while partnering with engineering teams to ensure we, and they are successful!
Key Qualifications
Key Qualifications
• At least 3 to 5 years in a Site Reliability Engineering, DevOps, or Infrastructure focused role
• Experience supporting internet-facing production services and distributed systems
• Ability to implement and coordinate telemetry using monitoring and observability tools such as Splunk, Grafana and Prometheus
• Strong verbal and written communication skills
• Coding experience using a high-level programming languages like: Java, Golang, or Python
• Automation advocate - you truly believe in removing operational load via software
• A strong sense of ownership. At the same time you’re a great teammate who communicates clearly and transparently
• Self motivated, inquisitive and always looking to learn more
• Experience managing, scaling, and troubleshooting Java applications
• Familiarity with cloud infrastructure concepts (zones, regions, VPCs, etc)
• An understanding of a variety of software service deployment packaging, strategies, and tooling
• Working understanding of common authentication schemes, certificates, and securely managing secrets
• Capable of designing and implementing automated configuration management processes for repeatable and consistent service deployment
Description
Description
Our team is collaborative; we work closely with partner teams to deliver the best results for Apple. We strive to balance the best solution with the need to get things done for each engineering challenge we face. Good ideas are heard and results are rewarded.
As an SRE at Apple, you’ll:
- Operate, monitor, and triage all aspects of our production and non-production environments. - Pioneer and implement the next generation telemetry system for Content. - Prepare alert handling procedures, runbooks, and collaborate with off-shore SRE team. - Automate deployment and orchestration of services into the cloud environment as well as other routine processes. - Actively participate in capacity planning, scale testing and disaster recovery exercises. - Interact with and support partner teams including engineering, SRE, QA, and project management. - Cultivate and maintain relationships with internal and external third party vendors.
Education & Experience
Education & Experience
BS or MS in Computer Science or equivalent industry experience
Additional Requirements
Additional Requirements
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
via Careers At Apple
posted_at: 18 days agoschedule_type: Full-time
Summary
Posted: Feb 6, 2023
...
Role Number:200460175
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The AppleCare Support Experience organization has an immediate opening for an experienced manager to lead the Support Experience: Readiness team. At any given time,
Summary
Posted: Feb 6, 2023
...
Role Number:200460175
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The AppleCare Support Experience organization has an immediate opening for an experienced manager to lead the Support Experience: Readiness team. At any given time, this role will be responsible for managing a team of project managers responsible for influencing and completing disclosure-level contact center readiness projects for Apple’s new product launches and driving sustaining improvements across our contact center support space.
The ideal candidate for this role will be curious, have excellent eye for business, and challenge assumptions, while demonstrating a strong work ethic; be able to move efficiently between complex projects and developing people; communicate optimally with a variety of audiences in verbal, written, and presentation forms; and capture and analyze information from a variety of disparate sources to support decisions. Lastly, the ideal candidate will have an extensive background in project management, contact center processes, and people management.
Key Qualifications
Key Qualifications
• 3+ years of experience leading a team of project or program managers is desired
• 3+ years successfully leading multiple global cross-functional projects concurrently
• Deep understanding of Contact Center operations and processes
• Knowledge of the product development life cycle
• Exceptional verbal and written communication skills to work with cross-functional partners
• Experience building seamless customer-focused experiences
Description
Description
Lead a complex organization of Project Managers to drive seamless customer journeys in a fast-paced environment.
Implement and deliver contact center readiness projects on time, all while operating in a restrictive disclosure space.
Act independently and as a top-level contributor in determining project direction, and at times, acting as the team leader on major, cross functional projects.
Develop relationships with our internal and external partners to foster a deep understanding of the challenges and opportunities in the customer and Advisor experience.
Develop and implement support improvement plans across AppleCare’s contact center space.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements Show more details...
Posted: Feb 6, 2023
...
Role Number:200460175
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The AppleCare Support Experience organization has an immediate opening for an experienced manager to lead the Support Experience: Readiness team. At any given time, this role will be responsible for managing a team of project managers responsible for influencing and completing disclosure-level contact center readiness projects for Apple’s new product launches and driving sustaining improvements across our contact center support space.
The ideal candidate for this role will be curious, have excellent eye for business, and challenge assumptions, while demonstrating a strong work ethic; be able to move efficiently between complex projects and developing people; communicate optimally with a variety of audiences in verbal, written, and presentation forms; and capture and analyze information from a variety of disparate sources to support decisions. Lastly, the ideal candidate will have an extensive background in project management, contact center processes, and people management.
Key Qualifications
Key Qualifications
• 3+ years of experience leading a team of project or program managers is desired
• 3+ years successfully leading multiple global cross-functional projects concurrently
• Deep understanding of Contact Center operations and processes
• Knowledge of the product development life cycle
• Exceptional verbal and written communication skills to work with cross-functional partners
• Experience building seamless customer-focused experiences
Description
Description
Lead a complex organization of Project Managers to drive seamless customer journeys in a fast-paced environment.
Implement and deliver contact center readiness projects on time, all while operating in a restrictive disclosure space.
Act independently and as a top-level contributor in determining project direction, and at times, acting as the team leader on major, cross functional projects.
Develop relationships with our internal and external partners to foster a deep understanding of the challenges and opportunities in the customer and Advisor experience.
Develop and implement support improvement plans across AppleCare’s contact center space.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements Show more details...
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-time
Summary Posted: Feb 21, 2023
Weekly Hours: 40
Role Number:200464090...
People at Apple don’t just build products they craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas encourage innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. The Apple Cloud Security team builds and provides secure systems
Summary Posted: Feb 21, 2023
Weekly Hours: 40
Role Number:200464090...
People at Apple don’t just build products they craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas encourage innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. The Apple Cloud Security team builds and provides secure systems and infrastructure that fuel Apple’s services (such as iCloud, iTunes, Siri, and Maps). As part of the Apple Cloud Security team, you will help lead the security needs of Apple’s services around the world. You will build and integrate the security controls, guardrails, and frameworks that help protect our customers data in Apple’s infrastructure. Your effort will help build solutions to a variety of outstanding security challenges. Join us, and you’ll play a meaningful role in ensuring the highest standard of security for one of the most-watched companies in the world.
Key Qualifications
• 5+ years of work experience in infrastructure or security engineering.
• Experience using development and integration processes (Ci/CD).
• Proficiency in the following languages: Golang, Java.
• Experience working with and understanding design of distributed systems with high performance and availability.
• Experience with gRPC.
• Experience operating Linux and macOS, and scripting languages like Bash.
• Understanding principles of building and deploying software, process, and monitoring (software lifecycle).
• Ability to work in a collaborative team environment, listen, provide empathy, and raise the best in your peers.
Description
Besides your teammates, you will be working with infrastructure and platform teams to build and integrate security frameworks, tools, and controls. You will be accountable to produce quality software that meet service level objectives. Your everyday activities would be to design, code, test, estimate, fix, and deploy security services and features. You will also participate in code and security reviews to help your peers to meet high standards for infrastructure at Apple. You will do research, prototype, and present ideas and designs to your team, management, and internal customers.
Education & Experience
Bachelors degree(B.S) or Masters (M.S) in Computer Science, Engineering or related field.
Additional Requirements
• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
• Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
• Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
Weekly Hours: 40
Role Number:200464090...
People at Apple don’t just build products they craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas encourage innovation in everything we do. Imagine what you could do here! Join Apple, and help us leave the world better than we found it. The Apple Cloud Security team builds and provides secure systems and infrastructure that fuel Apple’s services (such as iCloud, iTunes, Siri, and Maps). As part of the Apple Cloud Security team, you will help lead the security needs of Apple’s services around the world. You will build and integrate the security controls, guardrails, and frameworks that help protect our customers data in Apple’s infrastructure. Your effort will help build solutions to a variety of outstanding security challenges. Join us, and you’ll play a meaningful role in ensuring the highest standard of security for one of the most-watched companies in the world.
Key Qualifications
• 5+ years of work experience in infrastructure or security engineering.
• Experience using development and integration processes (Ci/CD).
• Proficiency in the following languages: Golang, Java.
• Experience working with and understanding design of distributed systems with high performance and availability.
• Experience with gRPC.
• Experience operating Linux and macOS, and scripting languages like Bash.
• Understanding principles of building and deploying software, process, and monitoring (software lifecycle).
• Ability to work in a collaborative team environment, listen, provide empathy, and raise the best in your peers.
Description
Besides your teammates, you will be working with infrastructure and platform teams to build and integrate security frameworks, tools, and controls. You will be accountable to produce quality software that meet service level objectives. Your everyday activities would be to design, code, test, estimate, fix, and deploy security services and features. You will also participate in code and security reviews to help your peers to meet high standards for infrastructure at Apple. You will do research, prototype, and present ideas and designs to your team, management, and internal customers.
Education & Experience
Bachelors degree(B.S) or Masters (M.S) in Computer Science, Engineering or related field.
Additional Requirements
• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
• Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
• Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
via Careers At Apple
posted_at: 4 days agoschedule_type: Full-time
Summary
Posted: Feb 20, 2023
...
Role Number:200412473
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage
Summary
Posted: Feb 20, 2023
...
Role Number:200412473
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Advisor. We’re committed to helping employees explore their potential.
Key Qualifications
Key Qualifications
• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
Description
We expect everything from an Advisor that our customers do. As an Apple Support Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
• -Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends -Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
• -Successful completion of a pre-employment assessment and background check
• -Successful completion of initial training
• -Able to meet minimum typing speed of 40 WPM while talking with customers Show more details...
Posted: Feb 20, 2023
...
Role Number:200412473
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Advisor. We’re committed to helping employees explore their potential.
Key Qualifications
Key Qualifications
• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
Description
We expect everything from an Advisor that our customers do. As an Apple Support Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
• -Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends -Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
• -Successful completion of a pre-employment assessment and background check
• -Successful completion of initial training
• -Able to meet minimum typing speed of 40 WPM while talking with customers Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
Summary
Do you have a passion for Security? We're a diverse organization with a culture of collaboration and inclusivity. We value the positive impact diverse perspectives have on our team and our products. The Apple Cloud Security software engineering team behind iCloud services and the infrastructure that powers it, is looking for senior software engineers to take on new and complicated... software problems as well as implement new security products
Summary
Do you have a passion for Security? We're a diverse organization with a culture of collaboration and inclusivity. We value the positive impact diverse perspectives have on our team and our products. The Apple Cloud Security software engineering team behind iCloud services and the infrastructure that powers it, is looking for senior software engineers to take on new and complicated... software problems as well as implement new security products and features. You will collaborate with other developers, site reliability engineers, and security teams to write software to protect ACS services. You will design and implement a secure foundation for services at Apple.
In this role you will write and own software that runs on all of Apple’s cloud fleet to ensure it has the best security in the world.
Key Qualifications
Proven track record of delivering high quality enterprise software with numerous years of proven experience using an object oriented coding language
Experience writing software in one or more of C, C++, Objective-C, Swift, Golang, Rust, and Java
Understanding of the full Software development lifecycle
Exposure to distributed systems design patterns and security implications, as well as common infrastructure components including some of: network architecture, server fleet provisioning and configuration, load balancing, virtualization, Kubernetes
Knowledge of technologies such as Web Services, JSON, HTTP, SSL, TCP/IP, Caching solutions, application performance tuning
Understanding of Object Oriented and SOA design concepts
Experience with a Unix like OS, and Shell Scripts
Exposure to Cryptography concepts such X.509, Public/Private key Encryption, and Symmetric Encryption
Ability to work in a collaborative team environment on fast paced projects
Description
We own design, implementation, and execution of applications for Security use cases. Goals for this role will include authoring software that does security authentication and authorization at Apple’s scale.
We handle ambiguity quite often at Apple. We are looking for someone who has experience distilling use cases and requirements down to make them into software applications.
Another vital aspect of this role is teamwork. We regularly partner with our direct team and stakeholders on projects. We are a small team with a large footprint and strive to establish phenomenal partnerships with cross functional teams.
We are looking for someone who is an excellent written and verbal communicator.
Education & Experience
The ideal candidate will have at least 7 years of relevant industry experience. A computer science or engineering degree is helpful, but not required.
Additional Requirements
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,000 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Role Number: 200464220 Show more details...
Do you have a passion for Security? We're a diverse organization with a culture of collaboration and inclusivity. We value the positive impact diverse perspectives have on our team and our products. The Apple Cloud Security software engineering team behind iCloud services and the infrastructure that powers it, is looking for senior software engineers to take on new and complicated... software problems as well as implement new security products and features. You will collaborate with other developers, site reliability engineers, and security teams to write software to protect ACS services. You will design and implement a secure foundation for services at Apple.
In this role you will write and own software that runs on all of Apple’s cloud fleet to ensure it has the best security in the world.
Key Qualifications
Proven track record of delivering high quality enterprise software with numerous years of proven experience using an object oriented coding language
Experience writing software in one or more of C, C++, Objective-C, Swift, Golang, Rust, and Java
Understanding of the full Software development lifecycle
Exposure to distributed systems design patterns and security implications, as well as common infrastructure components including some of: network architecture, server fleet provisioning and configuration, load balancing, virtualization, Kubernetes
Knowledge of technologies such as Web Services, JSON, HTTP, SSL, TCP/IP, Caching solutions, application performance tuning
Understanding of Object Oriented and SOA design concepts
Experience with a Unix like OS, and Shell Scripts
Exposure to Cryptography concepts such X.509, Public/Private key Encryption, and Symmetric Encryption
Ability to work in a collaborative team environment on fast paced projects
Description
We own design, implementation, and execution of applications for Security use cases. Goals for this role will include authoring software that does security authentication and authorization at Apple’s scale.
We handle ambiguity quite often at Apple. We are looking for someone who has experience distilling use cases and requirements down to make them into software applications.
Another vital aspect of this role is teamwork. We regularly partner with our direct team and stakeholders on projects. We are a small team with a large footprint and strive to establish phenomenal partnerships with cross functional teams.
We are looking for someone who is an excellent written and verbal communicator.
Education & Experience
The ideal candidate will have at least 7 years of relevant industry experience. A computer science or engineering degree is helpful, but not required.
Additional Requirements
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Apple's committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,000 and $217,500, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Role Number: 200464220 Show more details...
via Austin, TX - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Summary The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare... Engineering is looking for an extraordinary person to provide
Summary The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare... Engineering is looking for an extraordinary person to provide project management and technical support for consumer and professional applications. This individual will exemplify AppleCare's expert technical support paired with outstanding customer service for Apple's software apps. This person is a problem solver, who understands the big picture for Apple in terms of customer experience, can take charge, handle simultaneous projects, and works well in a team environment. This person represents AppleCare as the liaison between Apple's contact centers, Engineering, Product Marketing, and Operations in order to provide the best possible customer supportexperience. This is an onsite role and can be located in Austin, Elk Grove, San Diego, or Raleigh. Key Qualifications Minimum 5 years experience in technical support or related area. High technical savvy, including ability to analyze a variety of client-side and server-side logs Strong quantitative and qualitative analytical skills Demonstrated ability to manage a high workload and multiple responsibilities within strict deadlines Impeccable interpersonal skills, including the ability to adapt communication style to meet the needs of different audiences Demonstrated ability to properly isolate, diagnose, and solve complex account systems or cloud-computing services Excels at building and maintaining relationships with different audiences. Creativity, curiosity, and drive:
Consistently thinks out of the box to increase efficiency and frequency of achieving your goals, and in overcoming challenges and hurdles. Strong organization skills and attention to detail. Excellent communication and presentation skills, written and verbal, to all levels of an organization. Leadership and influence:
A passion for inspiring, motivating, and influencing others in the quest to achieve mutual goals. Description You will serve as the direct owner for the end-to-end Support Experience worldwide for one or more feature-sets within iCloud, Apple ID, iMessage, FaceTime, or Game Center. We respond to critical issues from Apple Support teams worldwide, delivering immediate workarounds and resolutions as well as driving root cause fixes for issues. We analyze data and trends to find opportunities for improving the overall customer experience and support. You will work closely with Apple's Support organizations, Engineering, Systems Administrators/SRE, Legal, and Marketing to implement our analysis' recommended changes. Identify efforts and drive them without managerial oversight Work closely with readiness partners for upcoming features/changes in your area(s) of responsibility, and work closely with multiple multi-functional teams to provide timely, actionable data and feedback related to new product launches. Provide oversight and guidance of escalation queue handling to Site Support Engineering Response Serve as a key stakeholder to the contact center for any documentation, training, and tools necessary to support your product area(s). Education & Experience BS/BA or equivalent work experience Additional Requirements Technical proficiency with Apple's software and services a plus (or alternatively, experience with consumer cloud services, such as Google Workspace, Microsoft OneDrive Personal Cloud, etc) Familiarity with bug/issue management tools a plus Ability to read and understand client and server logs a plus.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Support, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Consistently thinks out of the box to increase efficiency and frequency of achieving your goals, and in overcoming challenges and hurdles. Strong organization skills and attention to detail. Excellent communication and presentation skills, written and verbal, to all levels of an organization. Leadership and influence:
A passion for inspiring, motivating, and influencing others in the quest to achieve mutual goals. Description You will serve as the direct owner for the end-to-end Support Experience worldwide for one or more feature-sets within iCloud, Apple ID, iMessage, FaceTime, or Game Center. We respond to critical issues from Apple Support teams worldwide, delivering immediate workarounds and resolutions as well as driving root cause fixes for issues. We analyze data and trends to find opportunities for improving the overall customer experience and support. You will work closely with Apple's Support organizations, Engineering, Systems Administrators/SRE, Legal, and Marketing to implement our analysis' recommended changes. Identify efforts and drive them without managerial oversight Work closely with readiness partners for upcoming features/changes in your area(s) of responsibility, and work closely with multiple multi-functional teams to provide timely, actionable data and feedback related to new product launches. Provide oversight and guidance of escalation queue handling to Site Support Engineering Response Serve as a key stakeholder to the contact center for any documentation, training, and tools necessary to support your product area(s). Education & Experience BS/BA or equivalent work experience Additional Requirements Technical proficiency with Apple's software and services a plus (or alternatively, experience with consumer cloud services, such as Google Workspace, Microsoft OneDrive Personal Cloud, etc) Familiarity with bug/issue management tools a plus Ability to read and understand client and server logs a plus.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Support, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Careers At Apple
posted_at: 4 days agoschedule_type: Full-time
Summary
Posted: 20 Feb 2023
...
Role Number:200412475
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage
Summary
Posted: 20 Feb 2023
...
Role Number:200412475
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Advisor. We’re committed to helping employees explore their potential.
Key Qualifications
Key Qualifications
• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
Description
We expect everything from an Advisor that our customers do. As an Apple Support Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
• -Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends
• -Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
• -Successful completion of a pre-employment assessment and background check
• -Successful completion of initial training
• -Able to meet minimum typing speed of 40 WPM while talking with customers
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $27.60/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
Posted: 20 Feb 2023
...
Role Number:200412475
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Advisor. We’re committed to helping employees explore their potential.
Key Qualifications
Key Qualifications
• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Description
Description
We expect everything from an Advisor that our customers do. As an Apple Support Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Education & Experience
Additional Requirements
Additional Requirements
• -Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends
• -Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
• -Successful completion of a pre-employment assessment and background check
• -Successful completion of initial training
• -Able to meet minimum typing speed of 40 WPM while talking with customers
Pay & Benefits
Pay & Benefits
• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $27.60/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program Show more details...
via Seattle, WA - Geebo
posted_at: 2 days agoschedule_type: Full-timesalary: 20–28 an hour
Imagine what we could do together. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what we could accomplish. The Apple iCloud Developer Experience Team is responsible for building cloud-focused tooling to help make developers more effective on the iCloud Platform. We... integrate desktop and cloud systems into a single
Imagine what we could do together. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what we could accomplish. The Apple iCloud Developer Experience Team is responsible for building cloud-focused tooling to help make developers more effective on the iCloud Platform. We... integrate desktop and cloud systems into a single experience that brings powerful features to our developers. Our team is looking for a Server-Side Software Engineer with a passion for developing extraordinary, highly scalable, and resilient systems with knowledge and hands-on experience in developer tools and server engineering. You can help make a difference by working on products that are public-facing and affect thousands of developers and hundreds of millions of end-users. Key Qualifications Java engineer with production-level experience Java JDK Concurrency, streaming, asynchronous programming APIs Knowledge of Continuous Integration and Continuous Delivery, along with the tools which support these Experience with relational and non-relational data stores and concepts Dependency Management Multi-threaded applications knowledge Experience with public cloud providers like AWS, Azure or Google Cloud Interest in server-side Swift programming Description Cloud Developer Tools is a small, newly formed team in the iCloud Group focused on building developer experiences to improve the efficiency of both internal and external teams. In addition to helping developers focus on their application work, we are also introducing technologies that better position developers to take advantage of the Apple Ecosystem, both now and in the future. In this role, you would be responsible for helping build out server-side applications and infrastructure to help manage developer workflows. The tooling can help connect different systems--both internal to Apple and external--to build a great developer workflow. Job
Responsibilities:
o Build server infrastructure which powers Apple Cloud Platform developer tools o Design and implement thoughtful and concise private and public REST APIs using the OpenAPI Specification o Design public client libraries for internal and external consumers o Develop distributed systems at an Internet scale and deploy them as microservices o Build tooling and infrastructure that enable software development standard methodologies in terms of automation, testing, and delivery Education & Experience Bachelor's Degree, or above, in an engineering related field, or equivalent related experience Additional Requirements While the following are not necessary, these skills would be helpful:
o Experience with Netty, Jetty, Spring Boot or similar frameworks o Experience with tools such as Gradle, Maven, etc. o Serverless/FAAS experience o Swift, Objective C, or C+
experience o Several years of production-level experience building tools and server solutions
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Responsibilities:
o Build server infrastructure which powers Apple Cloud Platform developer tools o Design and implement thoughtful and concise private and public REST APIs using the OpenAPI Specification o Design public client libraries for internal and external consumers o Develop distributed systems at an Internet scale and deploy them as microservices o Build tooling and infrastructure that enable software development standard methodologies in terms of automation, testing, and delivery Education & Experience Bachelor's Degree, or above, in an engineering related field, or equivalent related experience Additional Requirements While the following are not necessary, these skills would be helpful:
o Experience with Netty, Jetty, Spring Boot or similar frameworks o Experience with tools such as Gradle, Maven, etc. o Serverless/FAAS experience o Swift, Objective C, or C+
experience o Several years of production-level experience building tools and server solutions
Salary Range:
$80K -- $100K
Minimum Qualification
Systems Architecture & Engineering, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
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