hardrockhotels

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #56,998 Site Rank

  • Site age
    26 yrs old

  • Site Owner information
    Whois info

Traffic rank
#56,998
Site age
26 yrs
Location
United States
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Newest job postings for hardrockhotels
via LinkedIn posted_at: 15 hours agoschedule_type: Full-time
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related... merchandise and Hard Rock Live performance venues. HRI With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related... merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International, visit www.hardrock.com.
• Come join the band at the Hard Rock Hotel New York! We are seeking a talented Director of Marketing to launch our flagship property in The Big Apple. The successful candidate will be responsible for conceiving, planning, directing, controlling and implementing the activities that generate revenues and contribute to the profitability of the property. Using a mix of marketing, promotional, advertising, social media and public relation activities, the Director of Marketing will take an integrated approach to marketing planning and implementation. Acting as a brand ambassador the person must harmonize the culture, mission, values, and quality standards to ensure that the property's maximum potential is achieved. Interacting with employees, guests, agencies and owners this person must contribute to a positive and professional work environment.

Responsibilities
• Lead all efforts related to the creation and execution of the marketing plan, budget and strategies for the property.
• Work with selected agency partners the implementation of the online campaign (website, SEM and social media) and ensure all relevant communication is available on property websites.
• Work with sales, revenue & operations teams to ensure that the marketing plan is integrated and in line with the other departments’ strategies and plans.
• Utilize electronic media as a catalyst for exposure, increased awareness, sales and business opportunities.
• Remain fiscally responsible and drive programs to maximize return on investments. Ensure marketing and PR tactics align with brand standards, and receive maximum media coverage.
• Build business/market share by thinking of new ways to promote company and by participating in events to increase sales and profits.
• Champion industry research and trends for development of new marketing strategies. Provide recommendations that align with marketing strategy success metrics.
• Appoint and manage new agency partners such as creative, PR or digital agencies. Manage relationships on a day-to-day basis.
• Monitor campaign results to evaluate KPIs to assess performance and adjust strategies accordingly.
• Liaise with brand marketing and PR agencies to execute; creative campaign, media buy, press outreach, events, and crisis communications.
• Identify and activate relevant partnerships.
• Drive visitation and revenue in rooms, entertainment, food and beverage and other property outlets through marketing activities.
• Ensure creative guidelines from the brand are being used and campaigns are approved through the proper channels.
• Work with Hard Rock’s regional marketing team to ensure consistent application of the Hard Rock brand on all marketing, communication and media to ensure brand compliance.
• Manage the property’s social media accounts and reputations management initiatives.
• Report on departmental results on a monthly basis to the General Manager and prepare reports for other key stakeholders as required.

Qualifications
• Minimum 5 years of work experience in Marketing Director Role for an international brand.
• Bachelors in Marketing or Hospitality with experience in a marketing setting.
• Develop and maintain positive relationships with in the business and social community.
• Proven capabilities in managing media plans and initiatives in an international organization.
• High-energy individual with effective and influential digital media skills.
• Knowledge of creative, public relations and e-commerce environment.
• Strong understanding of customer engagement through digital channels for brands.
• Understanding of luxury hotel products and guest services.
• Ability to multitask and manage in a fast paced, changing environment.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one or group situations.
• Fluency in English is required.

Work Environment
• Duties and responsibilities are typically performed in a professional office setting.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned
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via Careers | Hard Rock Hotel San Diego posted_at: 1 day agoschedule_type: Full-time
Job Summary The PBX (Telephone) Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service... Responsibilities Qualifications • High School diploma or equivalent and/or experience in a hotel or related field preferred. • Must be able to convey information Job Summary

The PBX (Telephone) Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service...
Responsibilities
Qualifications
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Responsibilities
• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
• Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
• Take and deliver messages according to standards.
• Maintain guest privacy at all times.
• Provide information about the hotel.
• Be familiar with emergency procedures.
• Be familiar with VIP procedures.
• Be able to provide accurate directions to the hotel.
• Be familiar with the surrounding area of the hotel.
• Send/receive guest faxes.
• Serve as radio dispatcher maintaining proper radio and paging procedures.
• Record and relay all guest requests and verify completion.
• Maintain daily activity log.
• Establish and maintain efficient filing system of guest registration cards.
• Process wake up calls per the guest's request.
• Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

Source: Hard Rock Hotel San Diego
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via Indeed posted_at: 2 hours agoschedule_type: Full-time
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related... merchandise and Hard Rock Live performance venues. HRI With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related... merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Responsibilities

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS
• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.

Native Americans receive preference in accordance with Tribal law.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments
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