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Most recent job postings at Gusto
via Greenhouse
posted_at: 17 days agoschedule_type: Full-time
This Senior Leadership role will lead and scale our Customer Engagement teams, supporting the experience of tens of thousands of small and medium businesses on the Gusto platform, while delivering a world-class experience. Our Engagement organization will partner closely with our Benefits Operations team, and this critical leader will be responsible for directly empowering and progressing support... team operations.
About Gusto
Gusto is a modern,
This Senior Leadership role will lead and scale our Customer Engagement teams, supporting the experience of tens of thousands of small and medium businesses on the Gusto platform, while delivering a world-class experience. Our Engagement organization will partner closely with our Benefits Operations team, and this critical leader will be responsible for directly empowering and progressing support... team operations.
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
This critical leader will empower and scale our support teams to help small business owners to navigate the ever-evolving complexity of payroll and benefits compliance. You’ll be directly responsible for the experience of tens of thousands of small and medium businesses, members, and their dependents on the Gusto platform. You’ll help scale our operation to support millions of members in the next few years.
There are 3 open positions in our Customer Engagement organization. Our Engagement organization is the linchpin of our world-class experience.
Here’s what you’ll do day-to-day:
• Build, develop, and lead high performing, operational teams committed to delivering excellence for our benefits customers
• Directly responsible for the service delivery model and execution for our customers leveraging health and financial benefits
• Drive performance excellence amongst the teams, translating to exceptional customer outcomes
• Uses performance metrics and key business indicators to achieve (and over-achieve) our Benefits department goals, CX goals, and Gusto OKRs
• Leader of change management in planning and facilitating organization-wide improvement to the customer experience
• Foster a culture of engagement and excitement to deliver customer-driven results where Gusties feel empowered to put customers first and develop their careers within the organization
• Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience
• Empower a team of senior managers (leaders of leaders)
• Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and Customer experience
Here’s what we're looking for:
• 7-10 years minimum of people management experience in CX and technology
• 5+ years leading other managers, setting strategic vision, and empowering high-performance teams
• Metrics and results driven leader
• BA/BS Degree in a related discipline or equivalent experience. MBA is a plus
• Proven track record of delivering extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
• Deep understanding of CX processes (e.g. WFM, OpEx) and the ability to drive customer loyalty
• Ability to think globally and strategically, influencing change across multiple business units and functions
Our cash compensation range for this role is $154,000 to $195,000/yr in Denver & most remote locations, and $182,000 to $230,000/yr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
This critical leader will empower and scale our support teams to help small business owners to navigate the ever-evolving complexity of payroll and benefits compliance. You’ll be directly responsible for the experience of tens of thousands of small and medium businesses, members, and their dependents on the Gusto platform. You’ll help scale our operation to support millions of members in the next few years.
There are 3 open positions in our Customer Engagement organization. Our Engagement organization is the linchpin of our world-class experience.
Here’s what you’ll do day-to-day:
• Build, develop, and lead high performing, operational teams committed to delivering excellence for our benefits customers
• Directly responsible for the service delivery model and execution for our customers leveraging health and financial benefits
• Drive performance excellence amongst the teams, translating to exceptional customer outcomes
• Uses performance metrics and key business indicators to achieve (and over-achieve) our Benefits department goals, CX goals, and Gusto OKRs
• Leader of change management in planning and facilitating organization-wide improvement to the customer experience
• Foster a culture of engagement and excitement to deliver customer-driven results where Gusties feel empowered to put customers first and develop their careers within the organization
• Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience
• Empower a team of senior managers (leaders of leaders)
• Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and Customer experience
Here’s what we're looking for:
• 7-10 years minimum of people management experience in CX and technology
• 5+ years leading other managers, setting strategic vision, and empowering high-performance teams
• Metrics and results driven leader
• BA/BS Degree in a related discipline or equivalent experience. MBA is a plus
• Proven track record of delivering extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
• Deep understanding of CX processes (e.g. WFM, OpEx) and the ability to drive customer loyalty
• Ability to think globally and strategically, influencing change across multiple business units and functions
Our cash compensation range for this role is $154,000 to $195,000/yr in Denver & most remote locations, and $182,000 to $230,000/yr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via Greenhouse
schedule_type: Full-time
Gusto’s Accounting team is looking for a talented payroll expert to help support our growing organization and wrap up our year end! We are looking for someone who thrives in a positive work environment surrounded by mission driven teammates.
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management
Gusto’s Accounting team is looking for a talented payroll expert to help support our growing organization and wrap up our year end! We are looking for someone who thrives in a positive work environment surrounded by mission driven teammates.
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Here’s what you’ll do day-to-day:
• Monthly and Quarterly Reconciling filings
• Help the team with the payroll process for 3,200 exempt and nonexempt employees in the United States, Canada, and Israel.
• Complete on-and off-cycle payroll processing activities, for multi-state U.S. and international payrolls, accurately, timely, and efficiently in compliance with all federal, state/provincial, local, and regulatory requirements.
• Perform audits on data and system maintenance, including, but not limited to new hire set up, tax forms processing, local taxes, timekeeping input, direct deposit set up, benefits set up, terminations, and garnishments processing
• Follow, develop, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to pay policies, payroll calendars, payroll checklists, process maps and other procedural documentation.
• Provide client support to all areas of the organization in the United States and internationally, which can include: payroll processing, ticket management, issue trend analysis, and project related work.
• Maintain confidential information when required by legal or ethical standards and professionalism to ensure privacy of employee records.
• Expected to support payroll processing in accordance with our internal teams on Mondays and Tuesdays each week.
Here’s what we're looking for:
• Experience with processing multiple pay groups (e.g. Exempt & Non - Exempt) in Workday and using Workday as an HRIS for at least 2 years as the most recent experience.
• 5 to 7 years of experience processing domestic and international payroll.
• Experience with processing payroll volume of over 3,200 employees.
• Equity Transaction / Public Co Readiness Exp
• Retirement 401k Deductions & Fidelity Funding
• G/L Support for Accounting / month end support
• Strong analytical, problem-solving skills
• A capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment
• Work diligently to meet swift deadlines in accordance with our service level agreements
• Effectively manages ambiguity when defining problems
• Conduct research and analysis to support completion of tasks, uses data to develop solutions
• Takes ownership of multiple projects, issues and problems; proactive with communication to update stakeholders and team on deliverables
What it is like to Work with Gusto
Our cash compensation amount for this role is targeted at $82,000 - $102,000 in Denver & most remote locations, and $100,000 - $124,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Here’s what you’ll do day-to-day:
• Monthly and Quarterly Reconciling filings
• Help the team with the payroll process for 3,200 exempt and nonexempt employees in the United States, Canada, and Israel.
• Complete on-and off-cycle payroll processing activities, for multi-state U.S. and international payrolls, accurately, timely, and efficiently in compliance with all federal, state/provincial, local, and regulatory requirements.
• Perform audits on data and system maintenance, including, but not limited to new hire set up, tax forms processing, local taxes, timekeeping input, direct deposit set up, benefits set up, terminations, and garnishments processing
• Follow, develop, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to pay policies, payroll calendars, payroll checklists, process maps and other procedural documentation.
• Provide client support to all areas of the organization in the United States and internationally, which can include: payroll processing, ticket management, issue trend analysis, and project related work.
• Maintain confidential information when required by legal or ethical standards and professionalism to ensure privacy of employee records.
• Expected to support payroll processing in accordance with our internal teams on Mondays and Tuesdays each week.
Here’s what we're looking for:
• Experience with processing multiple pay groups (e.g. Exempt & Non - Exempt) in Workday and using Workday as an HRIS for at least 2 years as the most recent experience.
• 5 to 7 years of experience processing domestic and international payroll.
• Experience with processing payroll volume of over 3,200 employees.
• Equity Transaction / Public Co Readiness Exp
• Retirement 401k Deductions & Fidelity Funding
• G/L Support for Accounting / month end support
• Strong analytical, problem-solving skills
• A capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment
• Work diligently to meet swift deadlines in accordance with our service level agreements
• Effectively manages ambiguity when defining problems
• Conduct research and analysis to support completion of tasks, uses data to develop solutions
• Takes ownership of multiple projects, issues and problems; proactive with communication to update stakeholders and team on deliverables
What it is like to Work with Gusto
Our cash compensation amount for this role is targeted at $82,000 - $102,000 in Denver & most remote locations, and $100,000 - $124,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via LinkedIn
posted_at: 11 days agoschedule_type: Full-time
Gusto’s Accounting team is looking for a talented payroll expert to help support our growing organization and wrap up our year end! We are looking for someone who thrives in a positive work environment surrounded by mission driven teammates.
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management
Gusto’s Accounting team is looking for a talented payroll expert to help support our growing organization and wrap up our year end! We are looking for someone who thrives in a positive work environment surrounded by mission driven teammates.
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Here’s What You’ll Do Day-to-day
• Monthly and Quarterly Reconciling filings
• Help the team with the payroll process for 3,200 exempt and nonexempt employees in the United States, Canada, and Israel.
• Complete on-and off-cycle payroll processing activities, for multi-state U.S. and international payrolls, accurately, timely, and efficiently in compliance with all federal, state/provincial, local, and regulatory requirements.
• Perform audits on data and system maintenance, including, but not limited to new hire set up, tax forms processing, local taxes, timekeeping input, direct deposit set up, benefits set up, terminations, and garnishments processing
• Follow, develop, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to pay policies, payroll calendars, payroll checklists, process maps and other procedural documentation.
• Provide client support to all areas of the organization in the United States and internationally, which can include: payroll processing, ticket management, issue trend analysis, and project related work.
• Maintain confidential information when required by legal or ethical standards and professionalism to ensure privacy of employee records.
• Expected to support payroll processing in accordance with our internal teams on Mondays and Tuesdays each week.
Here’s What We're Looking For
• Experience with processing multiple pay groups (e.g. Exempt & Non - Exempt) in Workday and using Workday as an HRIS for at least 2 years as the most recent experience.
• 5 to 7 years of experience processing domestic and international payroll.
• Experience with processing payroll volume of over 3,200 employees.
• Equity Transaction / Public Co Readiness Exp
• Retirement 401k Deductions & Fidelity Funding
• G/L Support for Accounting / month end support
• Strong analytical, problem-solving skills
• A capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment
• Work diligently to meet swift deadlines in accordance with our service level agreements
• Effectively manages ambiguity when defining problems
• Conduct research and analysis to support completion of tasks, uses data to develop solutions
• Takes ownership of multiple projects, issues and problems; proactive with communication to update stakeholders and team on deliverables
What it is like to Work with Gusto
Our cash compensation amount for this role is targeted at $82,000 - $102,000 in Denver & most remote locations, and $100,000 - $124,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
About Gusto...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Here’s What You’ll Do Day-to-day
• Monthly and Quarterly Reconciling filings
• Help the team with the payroll process for 3,200 exempt and nonexempt employees in the United States, Canada, and Israel.
• Complete on-and off-cycle payroll processing activities, for multi-state U.S. and international payrolls, accurately, timely, and efficiently in compliance with all federal, state/provincial, local, and regulatory requirements.
• Perform audits on data and system maintenance, including, but not limited to new hire set up, tax forms processing, local taxes, timekeeping input, direct deposit set up, benefits set up, terminations, and garnishments processing
• Follow, develop, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to pay policies, payroll calendars, payroll checklists, process maps and other procedural documentation.
• Provide client support to all areas of the organization in the United States and internationally, which can include: payroll processing, ticket management, issue trend analysis, and project related work.
• Maintain confidential information when required by legal or ethical standards and professionalism to ensure privacy of employee records.
• Expected to support payroll processing in accordance with our internal teams on Mondays and Tuesdays each week.
Here’s What We're Looking For
• Experience with processing multiple pay groups (e.g. Exempt & Non - Exempt) in Workday and using Workday as an HRIS for at least 2 years as the most recent experience.
• 5 to 7 years of experience processing domestic and international payroll.
• Experience with processing payroll volume of over 3,200 employees.
• Equity Transaction / Public Co Readiness Exp
• Retirement 401k Deductions & Fidelity Funding
• G/L Support for Accounting / month end support
• Strong analytical, problem-solving skills
• A capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment
• Work diligently to meet swift deadlines in accordance with our service level agreements
• Effectively manages ambiguity when defining problems
• Conduct research and analysis to support completion of tasks, uses data to develop solutions
• Takes ownership of multiple projects, issues and problems; proactive with communication to update stakeholders and team on deliverables
What it is like to Work with Gusto
Our cash compensation amount for this role is targeted at $82,000 - $102,000 in Denver & most remote locations, and $100,000 - $124,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via LinkedIn
posted_at: 16 days agoschedule_type: Full-time
This Senior Leadership role will lead and scale our Customer Engagement teams, supporting the experience of tens of thousands of small and medium businesses on the Gusto platform, while delivering a world-class experience. Our Engagement organization will partner closely with our Benefits Operations team, and this critical leader will be responsible for directly empowering and progressing support... team operations.
About Gusto
Gusto is a modern,
This Senior Leadership role will lead and scale our Customer Engagement teams, supporting the experience of tens of thousands of small and medium businesses on the Gusto platform, while delivering a world-class experience. Our Engagement organization will partner closely with our Benefits Operations team, and this critical leader will be responsible for directly empowering and progressing support... team operations.
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
This critical leader will empower and scale our support teams to help small business owners to navigate the ever-evolving complexity of payroll and benefits compliance. You’ll be directly responsible for the experience of tens of thousands of small and medium businesses, members, and their dependents on the Gusto platform. You’ll help scale our operation to support millions of members in the next few years.
There are 3 open positions in our Customer Engagement organization. Our Engagement organization is the linchpin of our world-class experience.
Here’s What You’ll Do Day-to-day
• Build, develop, and lead high performing, operational teams committed to delivering excellence for our benefits customers
• Directly responsible for the service delivery model and execution for our customers leveraging health and financial benefits
• Drive performance excellence amongst the teams, translating to exceptional customer outcomes
• Uses performance metrics and key business indicators to achieve (and over-achieve) our Benefits department goals, CX goals, and Gusto OKRs
• Leader of change management in planning and facilitating organization-wide improvement to the customer experience
• Foster a culture of engagement and excitement to deliver customer-driven results where Gusties feel empowered to put customers first and develop their careers within the organization
• Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience
• Empower a team of senior managers (leaders of leaders)
• Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and Customer experience
Here’s What We're Looking For
• 7-10 years minimum of people management experience in CX and technology
• 5+ years leading other managers, setting strategic vision, and empowering high-performance teams
• Metrics and results driven leader
• BA/BS Degree in a related discipline or equivalent experience. MBA is a plus
• Proven track record of delivering extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
• Deep understanding of CX processes (e.g. WFM, OpEx) and the ability to drive customer loyalty
• Ability to think globally and strategically, influencing change across multiple business units and functions
Our cash compensation range for this role is $154,000 to $195,000/yr in Denver & most remote locations, and $182,000 to $230,000/yr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
This critical leader will empower and scale our support teams to help small business owners to navigate the ever-evolving complexity of payroll and benefits compliance. You’ll be directly responsible for the experience of tens of thousands of small and medium businesses, members, and their dependents on the Gusto platform. You’ll help scale our operation to support millions of members in the next few years.
There are 3 open positions in our Customer Engagement organization. Our Engagement organization is the linchpin of our world-class experience.
Here’s What You’ll Do Day-to-day
• Build, develop, and lead high performing, operational teams committed to delivering excellence for our benefits customers
• Directly responsible for the service delivery model and execution for our customers leveraging health and financial benefits
• Drive performance excellence amongst the teams, translating to exceptional customer outcomes
• Uses performance metrics and key business indicators to achieve (and over-achieve) our Benefits department goals, CX goals, and Gusto OKRs
• Leader of change management in planning and facilitating organization-wide improvement to the customer experience
• Foster a culture of engagement and excitement to deliver customer-driven results where Gusties feel empowered to put customers first and develop their careers within the organization
• Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience
• Empower a team of senior managers (leaders of leaders)
• Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and Customer experience
Here’s What We're Looking For
• 7-10 years minimum of people management experience in CX and technology
• 5+ years leading other managers, setting strategic vision, and empowering high-performance teams
• Metrics and results driven leader
• BA/BS Degree in a related discipline or equivalent experience. MBA is a plus
• Proven track record of delivering extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
• Deep understanding of CX processes (e.g. WFM, OpEx) and the ability to drive customer loyalty
• Ability to think globally and strategically, influencing change across multiple business units and functions
Our cash compensation range for this role is $154,000 to $195,000/yr in Denver & most remote locations, and $182,000 to $230,000/yr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via VentureLoop
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
As the Accounting Specialist, this role’s... primary responsibility will be the execution of the
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.
As the Accounting Specialist, this role’s... primary responsibility will be the execution of the Quote-to-Cash cycle for all Symmetry’s customers. This includes annual customer billing, customer inquiry and collections efforts, cash applications, and account reconciliations. This role will also be responsible for accounts payable transactions which include employee expense reimbursements and keeping accurate records for corporate credit card payments.
As a member of Symmetry’s accounting team, reporting to the Controller, you will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding and will be a part of the team driving Symmetry’s growth.
Responsibilities include:
• Prepare and process monthly billings to ensure customer invoices are accurate, consistent with contractual requirements, and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Maintain master schedule of recurring billings with the highest level of accuracy
• Calculate CPI and other annual increases and apply those rates to renewal invoices
• Process client billings according to sales contracts
• Obtain purchase orders, where necessary, and ensure invoices have been properly distributed to customer payment platforms
• Contact slow-paying customers via mail and telephone to collect past due balances and manage to a healthy A/R aging
• Apply customer ACH and credit card payments to outstanding invoices
• Provide feedback, insights, and best practices to help improve the billing & collection process
• Interface with internal customer service and support organizations on customer inquiries
• Ensure appropriate controls are established and maintained for vendor set-up
• Initiate vendor payment approval process
• Ensure employee out-of-pocket expenses are reimbursed appropriately
• Enter corporate credit card charges in the general ledger and reconcile related accounts
• Assist with ad-hoc projects and miscellaneous tasks
Qualifications:
Required:
• Understand the quote to cash process for initial sales and related annual renewals
• Demonstrate a passion and appreciation for detailed records, researching data, and taking the initiative to validate data and make recommendations based on findings
• 2+ years of experience within a SaaS organization with an emphasis on billing and renewals
• Organizational skills and problem-solving abilities
• Desire and ability to be innovative and build scalable processes
• Strong attention to detail and accuracy, and a commitment to customer service
Desired:
• NetSuite experience preferred but not required
• Excellent verbal and written communication skills
• Bachelor’s in Accounting or Finance or commensurate years of experience
• Ability to adapt to change and learn new technology as we improve processes and grow
• Enthusiastic and energetic individual with a strong work ethic
• Team oriented with willingness to work effectively with others to resolve issues
Our cash compensation amount for this role is targeted at $77,000/yr to $96,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
As the Accounting Specialist, this role’s... primary responsibility will be the execution of the Quote-to-Cash cycle for all Symmetry’s customers. This includes annual customer billing, customer inquiry and collections efforts, cash applications, and account reconciliations. This role will also be responsible for accounts payable transactions which include employee expense reimbursements and keeping accurate records for corporate credit card payments.
As a member of Symmetry’s accounting team, reporting to the Controller, you will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding and will be a part of the team driving Symmetry’s growth.
Responsibilities include:
• Prepare and process monthly billings to ensure customer invoices are accurate, consistent with contractual requirements, and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Maintain master schedule of recurring billings with the highest level of accuracy
• Calculate CPI and other annual increases and apply those rates to renewal invoices
• Process client billings according to sales contracts
• Obtain purchase orders, where necessary, and ensure invoices have been properly distributed to customer payment platforms
• Contact slow-paying customers via mail and telephone to collect past due balances and manage to a healthy A/R aging
• Apply customer ACH and credit card payments to outstanding invoices
• Provide feedback, insights, and best practices to help improve the billing & collection process
• Interface with internal customer service and support organizations on customer inquiries
• Ensure appropriate controls are established and maintained for vendor set-up
• Initiate vendor payment approval process
• Ensure employee out-of-pocket expenses are reimbursed appropriately
• Enter corporate credit card charges in the general ledger and reconcile related accounts
• Assist with ad-hoc projects and miscellaneous tasks
Qualifications:
Required:
• Understand the quote to cash process for initial sales and related annual renewals
• Demonstrate a passion and appreciation for detailed records, researching data, and taking the initiative to validate data and make recommendations based on findings
• 2+ years of experience within a SaaS organization with an emphasis on billing and renewals
• Organizational skills and problem-solving abilities
• Desire and ability to be innovative and build scalable processes
• Strong attention to detail and accuracy, and a commitment to customer service
Desired:
• NetSuite experience preferred but not required
• Excellent verbal and written communication skills
• Bachelor’s in Accounting or Finance or commensurate years of experience
• Ability to adapt to change and learn new technology as we improve processes and grow
• Enthusiastic and energetic individual with a strong work ethic
• Team oriented with willingness to work effectively with others to resolve issues
Our cash compensation amount for this role is targeted at $77,000/yr to $96,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 133K–164K a yearwork_from_home: 1
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
As our Head of Benefits, you will own our full benefits strategy and roll-up your sleeves to execute the vision. You are the face and magic of benefits for Gusties. By actively collaborating with our broader People Team and leadership team, you'll bring to life a long-lasting employee benefits program that will help us attract and retain talent in today's competitive landscape. Your work and leadership will help make Gusto a fulfilling place to work where Gusties can grow and do the best work of their lives.
This role sits within the Total Rewards team. We're the engine behind many of our people programs, the thread that helps keep us humming and thriving. We strive to work cross-functionally to deliver programs that both delight and scale. We're not afraid to roll-up our sleeves and have fun while we're doing so. We live to serve, and we do it in style.
The position is full-time and based in either San Francisco or Denver.
What it is like to Work with Gusto
Here's what you'll do day-to-day:
• Create a global benefits strategy aligned with Gusto's values and mission: By working alongside your People team and functional leaders, you'll have the creative freedom to elevate our existing benefits and design a customized and scalable benefits strategy that anchors around our company values.
• Being the benefits side first point of contact for our people team, leaders, and vendors: You'll leverage your experience in benefits design, broker management, and stakeholder management and help resolve issues by working with our numerous partners and vendors. Over time, you'll adapt our resources and benefits education strategy to provide our employees with the information they need when they need it.
• Managing organizational change: You'll jump right in, assess our existing program, and build a roadmap for how we take our benefits from where they are today to the next stage globally. From thinking through the communication plan across multiple office locations to building intentional wellness initiatives, your focus will not only be on what we launch but also how we land it.
• Act as a subject matter expert in due diligence of acquisitions, and manage post acquisition integration
• Lead, work alongside, and develop a team of subject matter experts within the benefits COE
• Executing benefits initiatives: you will own day-to-day execution of the benefits function and team, ensuring our benefit programs are operating efficiently and delivering value to our employees.
Here's what we're looking for:
• At least 10+ years of benefits experience in a fast-paced environment
• Adapted and evolved benefits operations and/or strategy, ideally through multiple phases of company growth
• Ability to strike a balance between strategic vision-building and rolling up your sleeves
• A deep sense of empathy and understanding for the needs of diverse groups of people
• Comfort with interpreting and using people data to tell a story and translating it into actionable strategy
• Adept at building and nurturing trusting relationships both internally and externally at all levels
• Bonus points: Benefits Licensure (not needed for the day-to-day role but indicative of a strong grasp on the benefits landscape)
Our cash compensation amount for this role is targeted at $133,000 - $164,000/year in Denver, and $156,000 - $193,000 for San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
As our Head of Benefits, you will own our full benefits strategy and roll-up your sleeves to execute the vision. You are the face and magic of benefits for Gusties. By actively collaborating with our broader People Team and leadership team, you'll bring to life a long-lasting employee benefits program that will help us attract and retain talent in today's competitive landscape. Your work and leadership will help make Gusto a fulfilling place to work where Gusties can grow and do the best work of their lives.
This role sits within the Total Rewards team. We're the engine behind many of our people programs, the thread that helps keep us humming and thriving. We strive to work cross-functionally to deliver programs that both delight and scale. We're not afraid to roll-up our sleeves and have fun while we're doing so. We live to serve, and we do it in style.
The position is full-time and based in either San Francisco or Denver.
What it is like to Work with Gusto
Here's what you'll do day-to-day:
• Create a global benefits strategy aligned with Gusto's values and mission: By working alongside your People team and functional leaders, you'll have the creative freedom to elevate our existing benefits and design a customized and scalable benefits strategy that anchors around our company values.
• Being the benefits side first point of contact for our people team, leaders, and vendors: You'll leverage your experience in benefits design, broker management, and stakeholder management and help resolve issues by working with our numerous partners and vendors. Over time, you'll adapt our resources and benefits education strategy to provide our employees with the information they need when they need it.
• Managing organizational change: You'll jump right in, assess our existing program, and build a roadmap for how we take our benefits from where they are today to the next stage globally. From thinking through the communication plan across multiple office locations to building intentional wellness initiatives, your focus will not only be on what we launch but also how we land it.
• Act as a subject matter expert in due diligence of acquisitions, and manage post acquisition integration
• Lead, work alongside, and develop a team of subject matter experts within the benefits COE
• Executing benefits initiatives: you will own day-to-day execution of the benefits function and team, ensuring our benefit programs are operating efficiently and delivering value to our employees.
Here's what we're looking for:
• At least 10+ years of benefits experience in a fast-paced environment
• Adapted and evolved benefits operations and/or strategy, ideally through multiple phases of company growth
• Ability to strike a balance between strategic vision-building and rolling up your sleeves
• A deep sense of empathy and understanding for the needs of diverse groups of people
• Comfort with interpreting and using people data to tell a story and translating it into actionable strategy
• Adept at building and nurturing trusting relationships both internally and externally at all levels
• Bonus points: Benefits Licensure (not needed for the day-to-day role but indicative of a strong grasp on the benefits landscape)
Our cash compensation amount for this role is targeted at $133,000 - $164,000/year in Denver, and $156,000 - $193,000 for San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via Greenhouse
schedule_type: Full-time
About Symmetry
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
As the Accounting Specialist, this role’s primary responsibility will be the
About Symmetry
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
As the Accounting Specialist, this role’s primary responsibility will be the execution of the Quote-to-Cash cycle for all Symmetry’s customers. This includes annual customer billing, customer inquiry and collections efforts, cash applications, and account reconciliations. This role will also be responsible for accounts payable transactions which include employee expense reimbursements and keeping accurate records for corporate credit card payments.
As a member of Symmetry’s accounting team, reporting to the Controller, you will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding and will be a part of the team driving Symmetry’s growth.
Responsibilities include:
• Prepare and process monthly billings to ensure customer invoices are accurate, consistent with contractual requirements, and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Maintain master schedule of recurring billings with the highest level of accuracy
• Calculate CPI and other annual increases and apply those rates to renewal invoices
• Process client billings according to sales contracts
• Obtain purchase orders, where necessary, and ensure invoices have been properly distributed to customer payment platforms
• Contact slow-paying customers via mail and telephone to collect past due balances and manage to a healthy A/R aging
• Apply customer ACH and credit card payments to outstanding invoices
• Provide feedback, insights, and best practices to help improve the billing & collection process
• Interface with internal customer service and support organizations on customer inquiries
• Ensure appropriate controls are established and maintained for vendor set-up
• Initiate vendor payment approval process
• Ensure employee out-of-pocket expenses are reimbursed appropriately
• Enter corporate credit card charges in the general ledger and reconcile related accounts
• Assist with ad-hoc projects and miscellaneous tasks
Qualifications:
Required:
• Understand the quote to cash process for initial sales and related annual renewals
• Demonstrate a passion and appreciation for detailed records, researching data, and taking the initiative to validate data and make recommendations based on findings
• 2+ years of experience within a SaaS organization with an emphasis on billing and renewals
• Organizational skills and problem-solving abilities
• Desire and ability to be innovative and build scalable processes
• Strong attention to detail and accuracy, and a commitment to customer service
Desired:
• NetSuite experience preferred but not required
• Excellent verbal and written communication skills
• Bachelor’s in Accounting or Finance or commensurate years of experience
• Ability to adapt to change and learn new technology as we improve processes and grow
• Enthusiastic and energetic individual with a strong work ethic
• Team oriented with willingness to work effectively with others to resolve issues
Our cash compensation amount for this role is targeted at $77,000/yr to $96,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
As the Accounting Specialist, this role’s primary responsibility will be the execution of the Quote-to-Cash cycle for all Symmetry’s customers. This includes annual customer billing, customer inquiry and collections efforts, cash applications, and account reconciliations. This role will also be responsible for accounts payable transactions which include employee expense reimbursements and keeping accurate records for corporate credit card payments.
As a member of Symmetry’s accounting team, reporting to the Controller, you will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding and will be a part of the team driving Symmetry’s growth.
Responsibilities include:
• Prepare and process monthly billings to ensure customer invoices are accurate, consistent with contractual requirements, and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Maintain master schedule of recurring billings with the highest level of accuracy
• Calculate CPI and other annual increases and apply those rates to renewal invoices
• Process client billings according to sales contracts
• Obtain purchase orders, where necessary, and ensure invoices have been properly distributed to customer payment platforms
• Contact slow-paying customers via mail and telephone to collect past due balances and manage to a healthy A/R aging
• Apply customer ACH and credit card payments to outstanding invoices
• Provide feedback, insights, and best practices to help improve the billing & collection process
• Interface with internal customer service and support organizations on customer inquiries
• Ensure appropriate controls are established and maintained for vendor set-up
• Initiate vendor payment approval process
• Ensure employee out-of-pocket expenses are reimbursed appropriately
• Enter corporate credit card charges in the general ledger and reconcile related accounts
• Assist with ad-hoc projects and miscellaneous tasks
Qualifications:
Required:
• Understand the quote to cash process for initial sales and related annual renewals
• Demonstrate a passion and appreciation for detailed records, researching data, and taking the initiative to validate data and make recommendations based on findings
• 2+ years of experience within a SaaS organization with an emphasis on billing and renewals
• Organizational skills and problem-solving abilities
• Desire and ability to be innovative and build scalable processes
• Strong attention to detail and accuracy, and a commitment to customer service
Desired:
• NetSuite experience preferred but not required
• Excellent verbal and written communication skills
• Bachelor’s in Accounting or Finance or commensurate years of experience
• Ability to adapt to change and learn new technology as we improve processes and grow
• Enthusiastic and energetic individual with a strong work ethic
• Team oriented with willingness to work effectively with others to resolve issues
Our cash compensation amount for this role is targeted at $77,000/yr to $96,000/yr in Scottsdale. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via Greenhouse
schedule_type: Full-time
About Symmetry
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
About the Role
As an Account Executive, you will collaborate with our Marketing
About Symmetry
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
About the Role
As an Account Executive, you will collaborate with our Marketing and Client Success teams to pursue and close new business opportunities and drive revenue within our sales prospects.
You will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding. A focus on solving client’s pain points and providing them with the best solution for their needs is essential.
You'll be a part of the team driving Symmetry’s growth. By focusing on finding prospects and developing and building strong, long-lasting relationships with companies that use Symmetry Software technology, you’ll be ensuring that workers get paid accurately every payday.
If you have a passion for consultative sales, a collaborative spirit of engagement, and a passion for SAAS payroll products, you may be a great fit for Symmetry Software.
Here’s what you’ll do day-to-day:
• Attract and develop relationships with prospective new accounts and seek business expansion opportunities with current clients.
• Develop a strong pipeline of new business opportunities through direct and indirect customer contact and prospecting.
• Communicate regularly with current and prospective clients to discover their needs, answer questions, and find solutions to their challenges.
• Prepare and deliver targeted presentations of Symmetry’s products and services, selling value as well as technical features.
• Keep a pulse on competitive offerings and clearly communicate Symmetry Software points of differentiation.
• Maintain detailed knowledge of Symmetry’s products and services and how they meet clients’ varying use cases.
• Coordinate with engineering and software support to address clients’ needs throughout the sales process.
• Track activities and sales touch points in our CRM and update client profiles for broader company awareness.
• Network within the payroll and HCM industry as a Symmetry Software representative.
• Actively increase knowledge about the payroll and human resource industries and about Symmetry products and services.
• Respond to requests for proposals and general prospective client requests.
Here’s what we're looking for:
Prior Experience:
• Experience actively managing a full pipeline of prospects and moving leads through the sales pipeline.
• A strong track record of closing enterprise-level deals and exceeding quota.
• Strong history of prospecting and cultivating new leads and prospects.
• Significant experience in customer-facing roles and general account management.
• Excellent presentation and speaking skills.
• Minimum of five years of experience in consultative sales or similar role in payroll or HCM technology firms
Required Skills & Mindsets:
• Technical experience with REST APIs, XML/JSON, and/or development languages.
• Outstanding listener: to the prospect, client, and other Symmetry teammates.
• Excellent facilitator with a comfort leading group discussions towards desired outcomes.
• Excellent influencer with an ability to communicate with empathy with both technical and non-technical prospects, clients, and Symmetry Software employees.
• Team orientation and eagerness to collaborate on challenges, share best practices, and learn from other members of the sales, marketing, and client success teams.
• Strong detail orientation and ability to handle a large volume of sales activity and many moving parts at one time.
• Fast learner eager to self-study and seek out resources.
• Passion for using technology to keep records, research, and communication trails with an understanding of the importance of clean data.
• Self-motivation and self-management skills.
• Organizational, analytical, critical thinking, and problem-solving skills.
• Mathematical aptitude including data analysis skills, both qualitative and quantitative, in order to draw insights that lead to action.
• Content and social media savvy.
• Flexibility and eagerness to try new approaches, continuously learn and develop, and adapt to challenges.
Recommended Skills:
• Experience with Postman and SOAPUI for product demonstrations.
• Experience in the payroll industry—selling, consulting, processing, etc.
• Channel and/or partner sales experience
Education:
• Bachelor’s degree
Our cash compensation amount for this role is targeted between $152,000 - $220,000 OTE in Scottsdale and most remote locations, and $210,000- $270,000 in San Francisco and New York. OTE = on target earnings which includes both base salary and variable commission with a 50/50 split between base salary (50%) and variable commission (50%). Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
Symmetry Software is now part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process...
About the Role
As an Account Executive, you will collaborate with our Marketing and Client Success teams to pursue and close new business opportunities and drive revenue within our sales prospects.
You will have direct impact on Symmetry’s ability to deliver our payroll tax tools in pursuit of our vision to touch every American paycheck with accurate withholding. A focus on solving client’s pain points and providing them with the best solution for their needs is essential.
You'll be a part of the team driving Symmetry’s growth. By focusing on finding prospects and developing and building strong, long-lasting relationships with companies that use Symmetry Software technology, you’ll be ensuring that workers get paid accurately every payday.
If you have a passion for consultative sales, a collaborative spirit of engagement, and a passion for SAAS payroll products, you may be a great fit for Symmetry Software.
Here’s what you’ll do day-to-day:
• Attract and develop relationships with prospective new accounts and seek business expansion opportunities with current clients.
• Develop a strong pipeline of new business opportunities through direct and indirect customer contact and prospecting.
• Communicate regularly with current and prospective clients to discover their needs, answer questions, and find solutions to their challenges.
• Prepare and deliver targeted presentations of Symmetry’s products and services, selling value as well as technical features.
• Keep a pulse on competitive offerings and clearly communicate Symmetry Software points of differentiation.
• Maintain detailed knowledge of Symmetry’s products and services and how they meet clients’ varying use cases.
• Coordinate with engineering and software support to address clients’ needs throughout the sales process.
• Track activities and sales touch points in our CRM and update client profiles for broader company awareness.
• Network within the payroll and HCM industry as a Symmetry Software representative.
• Actively increase knowledge about the payroll and human resource industries and about Symmetry products and services.
• Respond to requests for proposals and general prospective client requests.
Here’s what we're looking for:
Prior Experience:
• Experience actively managing a full pipeline of prospects and moving leads through the sales pipeline.
• A strong track record of closing enterprise-level deals and exceeding quota.
• Strong history of prospecting and cultivating new leads and prospects.
• Significant experience in customer-facing roles and general account management.
• Excellent presentation and speaking skills.
• Minimum of five years of experience in consultative sales or similar role in payroll or HCM technology firms
Required Skills & Mindsets:
• Technical experience with REST APIs, XML/JSON, and/or development languages.
• Outstanding listener: to the prospect, client, and other Symmetry teammates.
• Excellent facilitator with a comfort leading group discussions towards desired outcomes.
• Excellent influencer with an ability to communicate with empathy with both technical and non-technical prospects, clients, and Symmetry Software employees.
• Team orientation and eagerness to collaborate on challenges, share best practices, and learn from other members of the sales, marketing, and client success teams.
• Strong detail orientation and ability to handle a large volume of sales activity and many moving parts at one time.
• Fast learner eager to self-study and seek out resources.
• Passion for using technology to keep records, research, and communication trails with an understanding of the importance of clean data.
• Self-motivation and self-management skills.
• Organizational, analytical, critical thinking, and problem-solving skills.
• Mathematical aptitude including data analysis skills, both qualitative and quantitative, in order to draw insights that lead to action.
• Content and social media savvy.
• Flexibility and eagerness to try new approaches, continuously learn and develop, and adapt to challenges.
Recommended Skills:
• Experience with Postman and SOAPUI for product demonstrations.
• Experience in the payroll industry—selling, consulting, processing, etc.
• Channel and/or partner sales experience
Education:
• Bachelor’s degree
Our cash compensation amount for this role is targeted between $152,000 - $220,000 OTE in Scottsdale and most remote locations, and $210,000- $270,000 in San Francisco and New York. OTE = on target earnings which includes both base salary and variable commission with a 50/50 split between base salary (50%) and variable commission (50%). Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Want to help guide financial planning and strategic decision making for 0 to 1 initiatives at a Forbes Cloud 100 company? Then come join the leadership of the Finance & BizOps (FBOS) team at Gusto! At Gusto, we serve over 200,000 small business customers with our People Platform, which includes Payroll, Benefits, and HR offerings, affording customers peace of mind with these complicated tasks and helping them create great places to work.
The FBOS team provides strategic, operational and financial decision support at the corporate, departmental and product level. The team’s mission is to “define and defend the business model while accelerating Gusto’s growth.”
As part of the FBOS leadership team, you will lead a team that catalyzes longer term strategic initiatives which have the potential to alter the trajectory of Gusto. Reporting directly to the Head of Finance, you’ll be relied upon as the financial leader and a key thought partner to our Head of Emerging Segments and our Head of Engineering, Product and Design (both co-founders of Gusto) to determine strategy and resourcing across these initiatives, including how to leverage Gusto’s unique assets to scale them into viable, self-sustaining business units.
What it is like to Work with Gusto
Here’s What You’ll Do Day-to-day
• Design Business Models. Drive business strategy informed by business model research and financial analysis to enable Gusto leaders to make financially sound and strategically aligned decisions on how best to structure the business model of these nascent bets. Enable zero to one, the one to beyond performance.
• Build businesses, not just products. Determine optimal growth trajectory and funding for all emerging initiatives as businesses scale, including driving integration activities and operational maturity.
• Drive Planning & Forecasting. Through the team you empower, support the leadership of Gusto’s Emerging segments and core R&D teams through revenue, cost, and headcount planning & forecasting. Partner directly with our Head of Emerging Segments on how to allocate resources across and maximize collective growth potential across all emerging bets.
• Catalyze Performance. Drive the performance of each initiative by defining KPIs, setting aspirational targets, uncovering highest leverage business drivers, constructing reporting frameworks and business levers to drive with data-informed insights.
• Operate. A core philosophy of the FBOS team is that we are not here to merely forecast, i.e. try to predict an indeterminate future -- we are here to help make it happen. We roll up our sleeves as partners, work backwards to determine key actions that must be true to reach forecasted results, and pitch in with operators as needed.
Here’s What We're Looking For
• Experience. You have at least 10 years of relevant work experience, including at high growth SaaS companies. Experience with both early stage and later stage, public companies is preferred. M&A integration experience is preferred.
• Trusted Judgment. You have a history of using data and judgment to influence decisions with senior company leaders.
• Management Excellence. You have a history of developing careers for your team members, with proven success of the people that you have hired. You have an ability to fly at different altitudes when the situation demands.
• Precision and Accuracy. You have sharp attention to detail with a natural feel for numbers and data, and have a high degree of accuracy in a fast-paced, results-oriented environment. You are able to tend to the blades of grass, while not losing sight of the broader landscape.
• Communication Skills. You can communicate effectively at various altitudes, including a history of communicating at Board levels. You create clarity out of chaos from team to Board.
• Discipline & Attitude. You have impressive time management skills and ability to juggle multiple projects/tasks with multiple stakeholders while hitting deadlines on time sensitive projects. You are proactive and have a positive attitude with a can-do, service-oriented mentality. You are quick to pivot on changing needs and goals of the business.
Location. Flexible, remote acceptable.
Our cash compensation amount for this role is targeted at $187,000 - $236,000/year in Denver & most remote locations, and $220,000 - $277,000/year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Want to help guide financial planning and strategic decision making for 0 to 1 initiatives at a Forbes Cloud 100 company? Then come join the leadership of the Finance & BizOps (FBOS) team at Gusto! At Gusto, we serve over 200,000 small business customers with our People Platform, which includes Payroll, Benefits, and HR offerings, affording customers peace of mind with these complicated tasks and helping them create great places to work.
The FBOS team provides strategic, operational and financial decision support at the corporate, departmental and product level. The team’s mission is to “define and defend the business model while accelerating Gusto’s growth.”
As part of the FBOS leadership team, you will lead a team that catalyzes longer term strategic initiatives which have the potential to alter the trajectory of Gusto. Reporting directly to the Head of Finance, you’ll be relied upon as the financial leader and a key thought partner to our Head of Emerging Segments and our Head of Engineering, Product and Design (both co-founders of Gusto) to determine strategy and resourcing across these initiatives, including how to leverage Gusto’s unique assets to scale them into viable, self-sustaining business units.
What it is like to Work with Gusto
Here’s What You’ll Do Day-to-day
• Design Business Models. Drive business strategy informed by business model research and financial analysis to enable Gusto leaders to make financially sound and strategically aligned decisions on how best to structure the business model of these nascent bets. Enable zero to one, the one to beyond performance.
• Build businesses, not just products. Determine optimal growth trajectory and funding for all emerging initiatives as businesses scale, including driving integration activities and operational maturity.
• Drive Planning & Forecasting. Through the team you empower, support the leadership of Gusto’s Emerging segments and core R&D teams through revenue, cost, and headcount planning & forecasting. Partner directly with our Head of Emerging Segments on how to allocate resources across and maximize collective growth potential across all emerging bets.
• Catalyze Performance. Drive the performance of each initiative by defining KPIs, setting aspirational targets, uncovering highest leverage business drivers, constructing reporting frameworks and business levers to drive with data-informed insights.
• Operate. A core philosophy of the FBOS team is that we are not here to merely forecast, i.e. try to predict an indeterminate future -- we are here to help make it happen. We roll up our sleeves as partners, work backwards to determine key actions that must be true to reach forecasted results, and pitch in with operators as needed.
Here’s What We're Looking For
• Experience. You have at least 10 years of relevant work experience, including at high growth SaaS companies. Experience with both early stage and later stage, public companies is preferred. M&A integration experience is preferred.
• Trusted Judgment. You have a history of using data and judgment to influence decisions with senior company leaders.
• Management Excellence. You have a history of developing careers for your team members, with proven success of the people that you have hired. You have an ability to fly at different altitudes when the situation demands.
• Precision and Accuracy. You have sharp attention to detail with a natural feel for numbers and data, and have a high degree of accuracy in a fast-paced, results-oriented environment. You are able to tend to the blades of grass, while not losing sight of the broader landscape.
• Communication Skills. You can communicate effectively at various altitudes, including a history of communicating at Board levels. You create clarity out of chaos from team to Board.
• Discipline & Attitude. You have impressive time management skills and ability to juggle multiple projects/tasks with multiple stakeholders while hitting deadlines on time sensitive projects. You are proactive and have a positive attitude with a can-do, service-oriented mentality. You are quick to pivot on changing needs and goals of the business.
Location. Flexible, remote acceptable.
Our cash compensation amount for this role is targeted at $187,000 - $236,000/year in Denver & most remote locations, and $220,000 - $277,000/year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
via Greenhouse
schedule_type: Full-time
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Want to help guide financial planning and strategic decision making for 0 to 1 initiatives at a Forbes Cloud 100 company? Then come join the leadership of the Finance & BizOps (FBOS) team at Gusto! At Gusto, we serve over 200,000 small business customers with our People Platform, which includes Payroll, Benefits, and HR offerings, affording customers peace of mind with these complicated tasks and helping them create great places to work.
The FBOS team provides strategic, operational and financial decision support at the corporate, departmental and product level. The team’s mission is to “define and defend the business model while accelerating Gusto’s growth.”
As part of the FBOS leadership team, you will lead a team that catalyzes longer term strategic initiatives which have the potential to alter the trajectory of Gusto. Reporting directly to the Head of Finance, you’ll be relied upon as the financial leader and a key thought partner to our Head of Emerging Segments and our Head of Engineering, Product and Design (both co-founders of Gusto) to determine strategy and resourcing across these initiatives, including how to leverage Gusto’s unique assets to scale them into viable, self-sustaining business units.
What it is like to Work with Gusto
Here’s what you’ll do day-to-day:
• Design Business Models. Drive business strategy informed by business model research and financial analysis to enable Gusto leaders to make financially sound and strategically aligned decisions on how best to structure the business model of these nascent bets. Enable zero to one, the one to beyond performance.
• Build businesses, not just products. Determine optimal growth trajectory and funding for all emerging initiatives as businesses scale, including driving integration activities and operational maturity.
• Drive Planning & Forecasting. Through the team you empower, support the leadership of Gusto’s Emerging segments and core R&D teams through revenue, cost, and headcount planning & forecasting. Partner directly with our Head of Emerging Segments on how to allocate resources across and maximize collective growth potential across all emerging bets.
• Catalyze Performance. Drive the performance of each initiative by defining KPIs, setting aspirational targets, uncovering highest leverage business drivers, constructing reporting frameworks and business levers to drive with data-informed insights.
• Operate. A core philosophy of the FBOS team is that we are not here to merely forecast, i.e. try to predict an indeterminate future -- we are here to help make it happen. We roll up our sleeves as partners, work backwards to determine key actions that must be true to reach forecasted results, and pitch in with operators as needed.
Here’s what we're looking for:
• Experience. You have at least 10 years of relevant work experience, including at high growth SaaS companies. Experience with both early stage and later stage, public companies is preferred. M&A integration experience is preferred.
• Trusted Judgment. You have a history of using data and judgment to influence decisions with senior company leaders.
• Management Excellence. You have a history of developing careers for your team members, with proven success of the people that you have hired. You have an ability to fly at different altitudes when the situation demands.
• Precision and Accuracy. You have sharp attention to detail with a natural feel for numbers and data, and have a high degree of accuracy in a fast-paced, results-oriented environment. You are able to tend to the blades of grass, while not losing sight of the broader landscape.
• Communication Skills. You can communicate effectively at various altitudes, including a history of communicating at Board levels. You create clarity out of chaos from team to Board.
• Discipline & Attitude. You have impressive time management skills and ability to juggle multiple projects/tasks with multiple stakeholders while hitting deadlines on time sensitive projects. You are proactive and have a positive attitude with a can-do, service-oriented mentality. You are quick to pivot on changing needs and goals of the business.
Location. Flexible, remote acceptable.
Our cash compensation amount for this role is targeted at $187,000 - $236,000/year in Denver & most remote locations, and $220,000 - $277,000/year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide...
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Want to help guide financial planning and strategic decision making for 0 to 1 initiatives at a Forbes Cloud 100 company? Then come join the leadership of the Finance & BizOps (FBOS) team at Gusto! At Gusto, we serve over 200,000 small business customers with our People Platform, which includes Payroll, Benefits, and HR offerings, affording customers peace of mind with these complicated tasks and helping them create great places to work.
The FBOS team provides strategic, operational and financial decision support at the corporate, departmental and product level. The team’s mission is to “define and defend the business model while accelerating Gusto’s growth.”
As part of the FBOS leadership team, you will lead a team that catalyzes longer term strategic initiatives which have the potential to alter the trajectory of Gusto. Reporting directly to the Head of Finance, you’ll be relied upon as the financial leader and a key thought partner to our Head of Emerging Segments and our Head of Engineering, Product and Design (both co-founders of Gusto) to determine strategy and resourcing across these initiatives, including how to leverage Gusto’s unique assets to scale them into viable, self-sustaining business units.
What it is like to Work with Gusto
Here’s what you’ll do day-to-day:
• Design Business Models. Drive business strategy informed by business model research and financial analysis to enable Gusto leaders to make financially sound and strategically aligned decisions on how best to structure the business model of these nascent bets. Enable zero to one, the one to beyond performance.
• Build businesses, not just products. Determine optimal growth trajectory and funding for all emerging initiatives as businesses scale, including driving integration activities and operational maturity.
• Drive Planning & Forecasting. Through the team you empower, support the leadership of Gusto’s Emerging segments and core R&D teams through revenue, cost, and headcount planning & forecasting. Partner directly with our Head of Emerging Segments on how to allocate resources across and maximize collective growth potential across all emerging bets.
• Catalyze Performance. Drive the performance of each initiative by defining KPIs, setting aspirational targets, uncovering highest leverage business drivers, constructing reporting frameworks and business levers to drive with data-informed insights.
• Operate. A core philosophy of the FBOS team is that we are not here to merely forecast, i.e. try to predict an indeterminate future -- we are here to help make it happen. We roll up our sleeves as partners, work backwards to determine key actions that must be true to reach forecasted results, and pitch in with operators as needed.
Here’s what we're looking for:
• Experience. You have at least 10 years of relevant work experience, including at high growth SaaS companies. Experience with both early stage and later stage, public companies is preferred. M&A integration experience is preferred.
• Trusted Judgment. You have a history of using data and judgment to influence decisions with senior company leaders.
• Management Excellence. You have a history of developing careers for your team members, with proven success of the people that you have hired. You have an ability to fly at different altitudes when the situation demands.
• Precision and Accuracy. You have sharp attention to detail with a natural feel for numbers and data, and have a high degree of accuracy in a fast-paced, results-oriented environment. You are able to tend to the blades of grass, while not losing sight of the broader landscape.
• Communication Skills. You can communicate effectively at various altitudes, including a history of communicating at Board levels. You create clarity out of chaos from team to Board.
• Discipline & Attitude. You have impressive time management skills and ability to juggle multiple projects/tasks with multiple stakeholders while hitting deadlines on time sensitive projects. You are proactive and have a positive attitude with a can-do, service-oriented mentality. You are quick to pivot on changing needs and goals of the business.
Location. Flexible, remote acceptable.
Our cash compensation amount for this role is targeted at $187,000 - $236,000/year in Denver & most remote locations, and $220,000 - $277,000/year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home with us.
Our company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com Show more details...
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