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Freshdesk
Platform
Freshdesk is an online customer service software and helpdesk software that helps businesses provide better customer support. It offers an intuitive platform that can be tailored to meet businesses’ specific customer service needs. Freshdesk provides an integrated system that can be used to manage customer queries, track customer issues, and create a knowledge base of solutions. It also enables businesses to create custom workflows, automate tasks, and provide self-service solutions. Additionally, Freshdesk comes with an AI-powered chatbot that can help customers find answers to their queries without any human intervention. With Freshdesk, businesses can be sure of improved customer service and satisfaction.
SP-initiated SSO for Freshdesk: When users access Freshdesk via a URL or bookmark, they are routed to the login page of ADSelfService Plus. In the Add Domain Controllers field, click Discover.manageengine.comIdP-initiated SSO for Freshdesk: Users need to log in to the ADSelfService Plus self-service portal first, and then click on the Freshdesk icon on the Applications dashboard to access Freshdesk.
With most customers already using a variety of cloud-based suites, these integrations often help close business in modern organizations.tekpon.comFreshdesk is integrated with over 60 productivity, eCommerce, CRM, cloud storage, and collaboration systems to deliver detailed information to support teams about their customers.
Let’s see some more differences between Zendesk vs Freshdesk through a comparison table for clear understanding: It is an American company which is headquartered in San Francisco, USA.educba.comZendesk and Freshdesk support Web-based, Android app, iPhone app platforms, or OS can be supported for customer service solution support.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#1,477 Site Rank
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Site age20 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedAug 18, 2010
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HeadquartersSan Mateo
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CEOGirish Mathrubootham
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ChairmanGirish Mathrubootham
Traffic rank
#1,477
#1,477
Site age
20 yrs
20 yrs
Location
United States
United States
Popular Questions for Freshdesk
Newest job postings for Freshdesk
via Startup Jobs
schedule_type: Full-time
Freshdesk is looking for driven sales professionals with prior SaaS sales experience focused on our strategic customer base to drive upsell and cross sell of our broading product offerings. As a Strategic Account Manager, you will be playing a leading customer facing role in accelerating Freshdesk's revenue growth in the U.S and you will have the opportunity to help build Freshdesk's presence in... the U.S. market working in collaboration with the
Freshdesk is looking for driven sales professionals with prior SaaS sales experience focused on our strategic customer base to drive upsell and cross sell of our broading product offerings. As a Strategic Account Manager, you will be playing a leading customer facing role in accelerating Freshdesk's revenue growth in the U.S and you will have the opportunity to help build Freshdesk's presence in... the U.S. market working in collaboration with the company's Development Center in India.
• Hunter/Farmer with 5-8 years experience in F1000 Account Sales and Account Management
• Ability to self generate opportunities
• Strong "relationship" sales person with proven track record selling 6 figure deals
• Ability to Interact with users through C-Level executives
• Preference for prior relationships in the assumed account portfolio
• Strong understanding of customer support and experience with the relevant processes a large organizations deals with
• Solid understanding of "Value" selling across various lines of business
• Proven quota over-achiever
• Excellent written and presentation skills
• Technical ability to work with PowerPoint, Adobe, Spreadsheets
• Solid "Strategy" setter with ability to set "vision" for the customer
• Background in selling to mid to large enterprises
• Four year university/college degree required
We'll be offering competitive salary, stock options, sales commission and benefits package for employees Show more details...
• Hunter/Farmer with 5-8 years experience in F1000 Account Sales and Account Management
• Ability to self generate opportunities
• Strong "relationship" sales person with proven track record selling 6 figure deals
• Ability to Interact with users through C-Level executives
• Preference for prior relationships in the assumed account portfolio
• Strong understanding of customer support and experience with the relevant processes a large organizations deals with
• Solid understanding of "Value" selling across various lines of business
• Proven quota over-achiever
• Excellent written and presentation skills
• Technical ability to work with PowerPoint, Adobe, Spreadsheets
• Solid "Strategy" setter with ability to set "vision" for the customer
• Background in selling to mid to large enterprises
• Four year university/college degree required
We'll be offering competitive salary, stock options, sales commission and benefits package for employees Show more details...
via Built In Colorado
posted_at: 5 days agoschedule_type: Full-timesalary: 220K–300K a yearwork_from_home: 1
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000—$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000—$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via Ladders
posted_at: 8 days agoschedule_type: Full-timesalary: 200K–250K a year
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Freshworks
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This is a high-impact individual contributor role that leverages a mix of thought leadership, domain expertise, deal support and relationship management. You will work as a CX evangelist who has proven leadership experience driving organization engagement and provide industry thought leadership around customer service transformation and change management. Reporting to the regional Director, CX Sales, North America, you will leverage a consultative framework to guide customers through their customer service transformation.
• Provide strategic deal support to our NA Field Sales organization helping position and sell our most strategic CX deals throughout the CX Sales funnel.
• Develop a deep understanding of customer’s CX technology stacks to guide customers through their CX transformation.
• Collaborate with the CX Sales team on product solutioning, messaging, change management, strategy, and thought leadership.
• Evangelize industry trends, both internally and externally, serving as the primary spokesperson at CX industry events.
• Partner with Freshworks CX Sales Strategist ensuring new features are relevant to the target segment.
• Serve as a trusted advisor to our customers/prospects, supporting them during full life-cycle implementations.
Qualifications
• 10+ years combined Customer Service Leadership and Consulting experience, and/or similar functions in enterprise software, professional services firm, or respected B2C/retail company.
• 5+ years of experience as the decision-maker working with IT organizations to deploy/optimize contact center/ customer support systems.
• Proven ability leading the change management of digital transformations and customer service systems implementation.
• Familiarity with NPS improvement program, Contact Rate reduction, Agent Productivity, key contact center metrics, and agent training and education.
• Understands tech stack and tools relevant to customer service organizations: WFM, QA/QM, CSAT, CRM, OMS, e-commerce, Digital, Data Warehouse, Analytics.
• 4-year university degree required (Bachelor’s).
Additional Information
The annual OTE range for this position is $220,000—$240,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This is a high-impact individual contributor role that leverages a mix of thought leadership, domain expertise, deal support and relationship management. You will work as a CX evangelist who has proven leadership experience driving organization engagement and provide industry thought leadership around customer service transformation and change management. Reporting to the regional Director, CX Sales, North America, you will leverage a consultative framework to guide customers through their customer service transformation.
• Provide strategic deal support to our NA Field Sales organization helping position and sell our most strategic CX deals throughout the CX Sales funnel.
• Develop a deep understanding of customer’s CX technology stacks to guide customers through their CX transformation.
• Collaborate with the CX Sales team on product solutioning, messaging, change management, strategy, and thought leadership.
• Evangelize industry trends, both internally and externally, serving as the primary spokesperson at CX industry events.
• Partner with Freshworks CX Sales Strategist ensuring new features are relevant to the target segment.
• Serve as a trusted advisor to our customers/prospects, supporting them during full life-cycle implementations.
Qualifications
• 10+ years combined Customer Service Leadership and Consulting experience, and/or similar functions in enterprise software, professional services firm, or respected B2C/retail company.
• 5+ years of experience as the decision-maker working with IT organizations to deploy/optimize contact center/ customer support systems.
• Proven ability leading the change management of digital transformations and customer service systems implementation.
• Familiarity with NPS improvement program, Contact Rate reduction, Agent Productivity, key contact center metrics, and agent training and education.
• Understands tech stack and tools relevant to customer service organizations: WFM, QA/QM, CSAT, CRM, OMS, e-commerce, Digital, Data Warehouse, Analytics.
• 4-year university degree required (Bachelor’s).
Additional Information
The annual OTE range for this position is $220,000—$240,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
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