Most recent job postings at Dun & Bradstreet
via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
• Planned shift: Call Center operates from 9:30am to 6pm.
• Greets customers in a courteous, friendly and professional manner. Actively listens to caller to assess and clarify service needs.
• Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required. Documents all customer inquiries and issues using Customer Relationship Management application.
• Knowledge of Business Information Industry an asset and a strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended.
• 1 year high volume inbound Contact Center experience.
• PC knowledge of Microsoft Office including Word, Excel and Outlook.
• Written and verbal English language skills required.
• Additional language skills of Spanish and/or French an asset.
• Ability to multitask and thrive in a fast-paced team environment.
• Ability to work independently and efficiently to meet deadlines and goals.
• A detail orientation and ability to work in an environment of ambiguity.
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Adding in Lever

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic... characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

We are looking for sales driven, motivated Inside Sales Credit Advisors to be part of our high-energy, results-oriented sales team. Your role consists of selling small business solutions with a primary focus on business credit. In this position, you will be responsible for achieving monthly sales goals, while observing all compliance policies and procedures.

The ideal candidate will have demonstrated strong sales ability using needs-based selling including:
• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy.
• An individual who is passionate, hard-working and organized yet personable with an understanding of time awareness.
• Possess an aptitude for quickly grasping selling techniques and product knowledge.
• Has a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center environment.
• Experience in selling an intangible product and/or inside sales experience is strongly preferred.
• Computer knowledge with good communication, organizational and time management skills.
• Strong listening, written and verbal communication skills.
Get the career you deserve:
• Annual base salary with generous commissions
• Full benefits FROM DAY 1, including competitive medical, dental, vision, 401k matching, Dependent & Health Savings Accounts, and more
• Work/life integration
• Compensated for performance achievements
• Self-improvement and career path opportunities
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

The People Team:

Our vision is to enrich the lives of every Dun & Bradstreet team member around the globe. We are deeply committed to creating an amazing place to work and do business with, our team's goals and commitment are aligned with that commitment.

The Role:

Come and be a part of a Talent Acquisition team that is passionate about our forward-thinking talent strategy and delivering a best in class new hire experience! We have a unique opportunity for you to continue to develop your sourcing skills in executive search while gaining full life cycle corporate recruiting experience.

Your Role Will Include:
• Conducting talent market research to gather data and trends on competition and market conditions to best inform sourcing strategy and talent decisions at the executive search level.
• Sourcing candidates for active and pipeline searches, utilizing a multitude of recruitment research methods to create name generation and build candidate flow.
• Managing full life cycle recruiting including requisition creation, direct sourcing, candidate assessment and offer negotiation.
• Building effective partnerships with hiring leaders so you fully understand our business and feel confident when explaining it to others.
• Being a trusted advisor to hiring leaders and will be able to help guide thinking around the best profiles for our roles.
• Delivering a best-in-class candidate experience through timely communication and transparency.
About You:
• On your resume we will see 2+ years of relevant experience in a sourcing or talent research role. Experience with a retained search firm and sourcing at the executive-level is desired. Experience sourcing technology talent is a plus.
• You have strong technical and research capabilities, particularly in executive recruiting and will be able to talk through your direct sourcing strategies beyond LinkedIn Recruiter.
• You are highly organized and detailed oriented with a sense of urgency and strong follow up skills.
• You have the desire to grow your career in full life cycle recruiting and corporate executive search.
• You are a self-directed, forward thinker who can bring new ideas to the forefront based on evaluating trends and external best practices.
• You have strong business ethics and ability to work in a confidential environment.
• Bachelor's Degree is required.
If any of this excites you, we want to hear from you!

#LI-MM1

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-timework_from_home: 1
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

As a Senior Software Engineer, full stack focused, you will take a lead role in the design and development of the most strategic products in Dun & Bradstreet's finance and risk business. This is an opportunity to be a key contributor to architecture and technology choices and a carrier of innovation and engineering culture across the organization. The ideal candidate will have extensive experience in building high performance microservices for web applications as well as proficiency across the stack from databases to front-end to DevOps.

Key Responsibilities:
• Design and develop highly performant and robust code to industry standards
• Ensure information and application security / compliance standards are maintained
• Exhibit leadership across the team that contributes to sound architectural choices
• Provide root-cause analysis of complex issues across all layers of the tech stack from hardware, OS, application, network, and information security platforms
• Promote engineering culture and excellence within the team and across the organization
• Share knowledge and expertise, build peer groups, actively communicate, and mentor team members
• Proactively collaborate across product, engineering, and business teams to solve for problems quickly and creatively
Key Requirements:
• Bachelors degree in CS or equivalent experience
• Minimum 7 years experience developing and maintaining enterprise-grade applications
• Strong knowledge and hands on development skills in the following areas:
• Java & Spring Boot
• PHP / LAMP / Symfony Framework
• XPath Parsing
• Strong OOPS and Design Patterns
• Restful API design, JSON / XML
• Multi-threading / Concurrency
• Database design and tuning, SQL & NoSQL patterns
• AWS
• EC2, S3, RDS, EFS
• ECS
• Lambda, Step Functions
• IAM, Security Groups, ALB, etc.
• Additional
• Typescript/JavaScript
• EKS, Docker, Jenkins, and Terraform
• Puppeteer
• Organized, self-directed, and detail oriented
• Excellent communication skills
#LI-DC1

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Responsible for successful Customer enablement, fulfillment, and onboarding of S&MS Digital product solutions for customers requiring a more complex onboarding experience with multiple users requiring custom training programs. You will be responsible for delivering against and fulfilling contract requirements for signed agreements for S&MS Digital products.

Responsibilities:
• Own onboarding/implementation activities and work directly with customers to enable them to be up and running on new solutions as close to the point of sale as possible.
• Advise customers on best practices on using predictive analytics within marketing and sales processes
• Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process.
• Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding or implementation of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal
• Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
• Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution.
• Drive the continuous improvements of D&B Digital's implementation methodology
Requirements:
• A Bachelor's degree in business, statistics, MIS, engineering, computer science, or any related scientific or computational field of study that includes related statistical or math coursework (Master's degree is a plus)
• Results oriented with proven ability to multitask and prioritize
• 5+ years of relevant work experience
• Ability to train and transfer knowledge and skills
• Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
• Highly organized, analytical, and process-oriented
• Customer Focused
The best candidates have the following qualifications:
• Marketing domain experience (either working in a marketing department or working directly with marketers)
• Experience analyzing data sets to identify trends, using tools such as Microsoft Excel, Tableau, and/or RDBMS with SQL
• Experience with CRM (Salesforce preferred)
• Working knowledge of Marketing Automation platforms (Marketo/Eloqua/Pardot/Hubspot preferred)
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-timework_from_home: 1
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Brief Description:
• Dun & Bradstreet is seeking a Technical Implementation Analyst to work in a fast-paced environment on some of our newest and most innovative products in the Sales & Marketing Solutions line of business.
• The successful candidate will work independently as well as partner with technical and customer-facing teams to implement and support technical solutions for our customers, as well as troubleshoot and resolve technical issues.
Key Responsibilities:
• Perform technical implementation and provide support of standard and customized deliverables for customers of our Sales & Marketing CRM integrated products and applications.
• Troubleshoot and resolve technical issues while working with peer and partner groups as needed.
• Complete implementations, provide support and technical issue resolution within attention paid to quality and timeliness.
• Act as the subject matter expert internally and externally on how D&B systems work within the CRM landscape.
• Manage multiple CRM implementations concurrently.
• Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
• May interface directly with prospects to provide technical expertise and validate solutions vs. prospect needs or expectations.
• Make recommendations for system, process and product enhancements based on experience implementing and supporting the product.
• Work as part of a team to deploy enhancements.
Key Requirements:
• 2 or 4 year college degree or the equivalent in practical experience.
• Strong analytical, problem-solving and trouble shooting skills. Ability to work independently and manage multiple priorities effectively.
• Salesforce and/or Microsoft Dynamics Admin Certification (or experience in performing admin work in either CRM environment).
• MS Excel, MS Access, Marketo, and Eloqua experience a plus.
• Ability to communicate (oral and written) complex technical requirements, issues and solutions in layman terms.
• Project Management, process design & documentation skills.
• Previous customer service experience.
#LI-PD1

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
Show more details...
via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Do you like working in an environment where people genuinely like each other and look forward to celebrating company achievements?

Do you want a career that requires hard work but has unlimited earning potential?

Do you have a reputation for setting your mind to something and doing whatever it takes to get there?

Dun & Bradstreet is looking for money motivated, high performing inside sales Account Managers to join our family!

Now is your chance to join a high-energy, results-oriented sales team. Your role consists of advising existing customers (entrepreneurs and business owners) about credit, risk and marketing solutions for their business. In this position, you will be responsible for achieving weekly and monthly sales goals, while observing all compliance policies and procedures.

We offer:
• Base pay PLUS generous commission structure in addition to daily, weekly, monthly and annual competitions, prizes and awards!
• You will be joining us at an opportune time - we are anticipating continued growth and opportunities for our team members to advance their careers, while working from home!
• Direct revenue goals by selling products and services to new and existing customers via the telephone.
• Compensation is directly related to your efforts and results!
• Benefits begin DAY 1 of employment!

The ideal candidate will have demonstrated strong sales ability using needs-based selling including:
• An assertive, persistent, self-motivated professional who is a strong listener with a positive attitude and a limitless amount of energy.
• Possess an aptitude for quickly grasping selling techniques and product knowledge.
• Have a proven track record of achieving/exceeding quota and ability to thrive in a high volume, high energy, fast-paced, sales-driven call center and work from home environment.
• Experience in selling an intangible product (such as insurance, information, finance, etc.) and/or inside sales experience is strongly preferred.

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
Show more details...
via The Muse schedule_type: Full-time
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

D&B Lattice is a rapidly growing SaaS Division within Dun &Bradstreet that leverages the power of Data and AI to provide B2B Demand Generation acceleration solutions. Our software is already in use by world class companies including Office Depot, DropBox, Shopify and others. We are helping customers leverage the best of Dun & Bradstreet's fast growing Digital Solutions division.

As a Customer Success Manager, you will be the primary interface to our Fortune 500 customers, responsible for assessing their needs and deploying our solutions. You will be expected to understand key sales challenges and demonstrate strong problem solving, project management, and customer engagement skills.

Location - Austin (TX)

Description

The Customer Success Manager serves as a trusted advisor to our customers, helping them to achieve success with D&B Lattice solutions and maximize their return on investment in the platform. The CSM is responsible for understanding customer requirements, managing project implementation and driving adoption. Over time, CSMs should be capable of sharing sales and marketing productivity best practices and working with the Lattice Sales team to expand our customer footprint. CSMs will regularly interface with our customer's Sales, Marketing, Analytics and IT teams to execute their role.

Responsibilities
• Manage all post-sales activity for Lattice's enterprise customers through strong relationship-building, product knowledge, planning and execution
• Lead a cross-functional team of Lattice and customer resources for solution implementation
• Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
• Ensure that a plan is in place with each customer for deployment, change management and adoption
• Increase customer retention by conducting regular check-in calls and perform quarterly business reviews
• Partner with Sales to develop a plan for customer success and expansion with Lattice
• Work closely with Product and Engineering on identification and tracking of enhancement requests
• Function as the voice of the customer and provide internal feedback on how Lattice can better serve our customers
Qualifications
• 4 year degree required
• 5+ years of experience in software customer account management, management consulting or at a major systems integrator
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills and technical aptitude
• Robust project management experience
• Proven track record of success as a manager or a team-lead
• Sales & Marketing business domain knowledge is highly desirable
• Familiarity with Salesforce, CRM and other Software-as-a-Service is a plus
• Passion for predictive analytics and the power of data driven solutions
• Enjoys working closely with customers to ensure complete satisfaction
• A go-getter who takes the initiative to get things done
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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via The Muse schedule_type: Full-timework_from_home: 1
Why We Work at Dun & Bradstreet We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we're so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet's Data Cloud and Live Business Identity, and we're wildly... passionate and committed to this purpose. So, if you're looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

Team Overview:

D&B Small Business is a business unit within Finance and Risk that focuses on the needs of micro and small businesses. The charter for the team is to enable transformation of our D&B Small Business technology stack into consolidated modern, stable and extendable platform to bring intuitive user experience, global coverage and scalability with our more advanced workflow, automation, and integration capabilities to meet the current and future needs of our clients.

The Role:

As a Senior Software Engineer, you will responsible for developing highly scalable, distributed software systems. You will work with a geographically distributed cross functional software dev teams as well as product managers, operational teams, vendors and program managers; execute and improve on industry best SDLC practices that will help modernize our products and platforms; drive innovation and collaborate with technologists across the organization to elevate our team, and accelerate time to market by reducing code complexity,

Responsibilities:
• Hands-on development, architectural breakdown and design review of software across (front-end/back-end) in a polyglot programming environment.
• Identify, plan and ensure successful incremental execution of application modernization, re-platform and refactoring efforts.
• Lead software debugging, monitoring and performance optimizations.
• Collaborate with Product Management and other Application Development teams to prioritize initiatives and to plan resources effectively.
• Participate on 24x7 on-call rotation along with team members
Education, Experience, Competencies:
• MS/BS in Computer Science or a related field.
• 5+ years overall experience software engineering:
• 4+ years hands-on experience working with JavaScript (Node.js) and frameworks (React.js, Angular, Redux, Express)
• 2+ years hands-on prior experience working with Java/PHP and related frameworks (SpringFramework, Laravel) are desirable.
• Strong understanding of software engineering best practices and solution architectures and tradeoffs (Micro-Frontends, Responsive Web Design / Single-page Application Design, Component Libraries, API Driven Development, Feature Flags, SOLID/ DRY principles)
• Experience with testing methodologies that cover unit, integration, system and performance testing. Guide work for onshore and offshore software engineers on multiple project scrum teams to provide high quality and high availability solutions.
• Conduct code reviews, follow an agile development process, continuously strive for improvement utilizing service-oriented architecture and object-oriented programming. Experience using AWS for designing and building software, core services (ELB, S3, EC2, CloudFront, etc.) along with security risks and mitigations.
Note: Core capabilities include web development, stakeholder management, agile/lean, team engagement, process control, software testing, staff planning and product support. While every individual will have a different blend of these skills, we are looking for a dynamic lead who knows how to leverage his/her knowledge and experience to deliver modern and effective software solutions.
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Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

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Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com
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