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Dallas
City in Texas
DallasCityHall.com is the official website for the City of Dallas, Texas. The website provides a wealth of information and resources for residents, businesses, and visitors, including information on city services, departments, and upcoming events. Visitors can access important documents, forms, and contact information for city officials. The website also features news updates, council meeting schedules, and opportunities for public engagement. With a user-friendly design and easy navigation, DallasCityHall.com serves as a valuable tool for staying informed and connected to the vibrant and diverse city of Dallas.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityDallas, Texas
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Latitude\Longitude32.7123 / -96.7939 Google Map
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Traffic rank#40,839 Site Rank
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Site age24 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Elevation420′
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Area385.8 mi²
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Weather77°F (25°C), Wind SE at 5 mph (8 km/h), 20% Humidity More on Weather.com
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Local_timeTuesday 7 - 10 PM
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Population1.288 million (2021)
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Mayor
Traffic rank
#40,839
#40,839
Site age
24 yrs
24 yrs
Location
United States
United States
Popular Questions for Dallas
Newest job postings for Dallas
via Government Jobs
schedule_type: Full-timesalary: 18 an hour
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
The 311 call center is a twenty-four/seven (24/7) operation that receives non-emergency (80%) and non-911 emergency (20%) calls. The ideal candidate will provide non-emergency communication responses to residents requesting City services and dispatches those requests to field staff.
• Ensure the highest level of service is provided to all residents and internal/external customers
• Documents and processes non-emergency types of City service requests or concerns from residents in areas such as requests for water turn-on's, junk motor vehicle, litter, high weeds, potholes, etc.; and, documents and processes emergency type calls such as requests involving flooding, traffic signal outages, aggressive/injured animals, animals with reported lack of care, traffic sign knockdowns, etc.
• Receives non-emergency calls from residents and generates the appropriate service request(s) and/or dispatching of appropriate crews and equipment for emergency calls from residents.
• Provide current status of previous requests and follow up to residents' requests.
• Receive, prioritize and dispatch non-emergency service requests to City field staff.
• Determine correct input method and input/transmit call information data to ensure documentation of incident and transmittal to dispatcher for prompt response.
• Thoroughly interviews callers to obtain all required and necessary information to ensure an appropriate response and resolution to various situations
• Handles complex and/or unusual customer problems and questions to resolve the issue and respond to customer needs.
• Maintains records timelines, identification, and type(s) of service(s) provided.
• Regular, reliable and punctual attendance is an essential function of the job.
• Other duties as assigned
Education
• High School Diploma or GED.
AND
Experience
• 1-2 years of customer service experience in a call center environment with data entry, and/or 1-2 years of customer service experience providing clients/customers with account support, technical support, and/or processing transactions.
AND
Work Scheduling Availability
• Availability to work various shifts including nights, weekends, holidays and overtime.
Equivalency(ies)-Education and Experience:
• Associates Degree will substitute for all required experience above.
BILINGUAL LANGUAGE PREFERENCE(S):
• English/Spanish bilingual skills strongly preferred.
Knowledge, Skills and Abilities
• Effective listening, oral and written communication skills.
• Intermediate to Advanced PC skills.
• Strong customer service and innovative thinking skills.
• Ability to use Microsoft Outlook.
• Ability to pay close attention to details.
• Ability to work in a fast-paced/high stress work environment.
• Ability to be a team player with a positive personality.
Working Conditions and Hazards
• Sits for long periods of time answering telephone and completing data entry.
• Works rotating shifts, including nights, weekends, and holidays.
• The above statements are intended to describe the general nature and level of work performed by personnel assigned to this classification and is not necessarily an exhaustive list of all responsibilities, duties and skills required Show more details...
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
The 311 call center is a twenty-four/seven (24/7) operation that receives non-emergency (80%) and non-911 emergency (20%) calls. The ideal candidate will provide non-emergency communication responses to residents requesting City services and dispatches those requests to field staff.
• Ensure the highest level of service is provided to all residents and internal/external customers
• Documents and processes non-emergency types of City service requests or concerns from residents in areas such as requests for water turn-on's, junk motor vehicle, litter, high weeds, potholes, etc.; and, documents and processes emergency type calls such as requests involving flooding, traffic signal outages, aggressive/injured animals, animals with reported lack of care, traffic sign knockdowns, etc.
• Receives non-emergency calls from residents and generates the appropriate service request(s) and/or dispatching of appropriate crews and equipment for emergency calls from residents.
• Provide current status of previous requests and follow up to residents' requests.
• Receive, prioritize and dispatch non-emergency service requests to City field staff.
• Determine correct input method and input/transmit call information data to ensure documentation of incident and transmittal to dispatcher for prompt response.
• Thoroughly interviews callers to obtain all required and necessary information to ensure an appropriate response and resolution to various situations
• Handles complex and/or unusual customer problems and questions to resolve the issue and respond to customer needs.
• Maintains records timelines, identification, and type(s) of service(s) provided.
• Regular, reliable and punctual attendance is an essential function of the job.
• Other duties as assigned
Education
• High School Diploma or GED.
AND
Experience
• 1-2 years of customer service experience in a call center environment with data entry, and/or 1-2 years of customer service experience providing clients/customers with account support, technical support, and/or processing transactions.
AND
Work Scheduling Availability
• Availability to work various shifts including nights, weekends, holidays and overtime.
Equivalency(ies)-Education and Experience:
• Associates Degree will substitute for all required experience above.
BILINGUAL LANGUAGE PREFERENCE(S):
• English/Spanish bilingual skills strongly preferred.
Knowledge, Skills and Abilities
• Effective listening, oral and written communication skills.
• Intermediate to Advanced PC skills.
• Strong customer service and innovative thinking skills.
• Ability to use Microsoft Outlook.
• Ability to pay close attention to details.
• Ability to work in a fast-paced/high stress work environment.
• Ability to be a team player with a positive personality.
Working Conditions and Hazards
• Sits for long periods of time answering telephone and completing data entry.
• Works rotating shifts, including nights, weekends, and holidays.
• The above statements are intended to describe the general nature and level of work performed by personnel assigned to this classification and is not necessarily an exhaustive list of all responsibilities, duties and skills required Show more details...
via City Of Dallas - City Hall - Talentify
posted_at: 3 days agoschedule_type: Full-timesalary: 97,734 a year
Responsible for managing citywide Information Technology assets and developing policies and procedures for the acquisition, use and disposal of IT assets. Works under limited direction with extensive latitude for the use of initiative and independent judgment.PREFERENCES:
• Experience using software asset inventory tools.
• Experience Managing IT assets...
• Experience developing policies and procedures for acquisition and disposal of IT assets
•
Responsible for managing citywide Information Technology assets and developing policies and procedures for the acquisition, use and disposal of IT assets. Works under limited direction with extensive latitude for the use of initiative and independent judgment.PREFERENCES:
• Experience using software asset inventory tools.
• Experience Managing IT assets...
• Experience developing policies and procedures for acquisition and disposal of IT assets
• Experience in performance planning and policy development.
1. Maintains the IT asset management database with licenses keys, serial numbers, end user assignments and other pertinent information for tracking the lifecycle of the assets.
2. Manages activities of staff in an operating unit or functional program area(s) and delegates authority and Responsibility for assigned tasks to subordinates.
3. Identifies potential cost savings which can be realized through the effective use of IT assets.
4. Conducts periodic audits of the City's technology applications and hardware deployments against licensing, contracts to ensure assets are legally owned and in compliance with contract terms, and reports any discrepancies, communicate risks to (ITS) executives and resolve with vendors and/or departments.
5. Participates in any internal or external software audits.
6. Manages physical inventory control.
7. Serves as liaison to IT, Finance, Procurement, Attorney's Office and end user departments.
8. Reviews volume and purchase agreements and provide reports which support proposals to acquire IT assets.
9. Creates reports on IT assets regarding assignments, value and ongoing budgetary impacts.
10. Identifies needed areas of change and makes recommendations to improve operations.
11. Regular, reliable and punctual attendance is an essential function of the job. EDUCATION:
• Bachelor's degree in an information technology, computer science, business, or information technology related field.
EXPERIENCE.
• Five (5) years of professional level experience in Information Technology asset management/administration. Experience must have included management/maintenance of an Information Technology asset database.
AND
• Three (3) years of supervisory experience
EQUIVALENCYS:
• High school diploma/GED plus nine (9) years of the required experience including three (3) of the stated supervisory experience will meet the education and experience requirements.
• An associate degree in a specified field plus seven (7) years of the required experience including three (3) of the stated supervisory experience will meet the education and experience requirements.
• A bachelor's degree or higher in a non-specified field plus seven (7) years of the required experience including three (3) of the stated supervisory/experience will meet the education and experience requirements.
• A master's degree or higher in a specified field plus three (3) years of the required experience including three (3) years of the stated supervisory experience will meet the education and experience requirements.
OTHER REQUIREMENTS:
• No FELONY or Class A misdemeanor convictions.
• No Class B misdemeanor conviction within the last ten (10) years.
• No family violence convictions
• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed Show more details...
• Experience using software asset inventory tools.
• Experience Managing IT assets...
• Experience developing policies and procedures for acquisition and disposal of IT assets
• Experience in performance planning and policy development.
1. Maintains the IT asset management database with licenses keys, serial numbers, end user assignments and other pertinent information for tracking the lifecycle of the assets.
2. Manages activities of staff in an operating unit or functional program area(s) and delegates authority and Responsibility for assigned tasks to subordinates.
3. Identifies potential cost savings which can be realized through the effective use of IT assets.
4. Conducts periodic audits of the City's technology applications and hardware deployments against licensing, contracts to ensure assets are legally owned and in compliance with contract terms, and reports any discrepancies, communicate risks to (ITS) executives and resolve with vendors and/or departments.
5. Participates in any internal or external software audits.
6. Manages physical inventory control.
7. Serves as liaison to IT, Finance, Procurement, Attorney's Office and end user departments.
8. Reviews volume and purchase agreements and provide reports which support proposals to acquire IT assets.
9. Creates reports on IT assets regarding assignments, value and ongoing budgetary impacts.
10. Identifies needed areas of change and makes recommendations to improve operations.
11. Regular, reliable and punctual attendance is an essential function of the job. EDUCATION:
• Bachelor's degree in an information technology, computer science, business, or information technology related field.
EXPERIENCE.
• Five (5) years of professional level experience in Information Technology asset management/administration. Experience must have included management/maintenance of an Information Technology asset database.
AND
• Three (3) years of supervisory experience
EQUIVALENCYS:
• High school diploma/GED plus nine (9) years of the required experience including three (3) of the stated supervisory experience will meet the education and experience requirements.
• An associate degree in a specified field plus seven (7) years of the required experience including three (3) of the stated supervisory experience will meet the education and experience requirements.
• A bachelor's degree or higher in a non-specified field plus seven (7) years of the required experience including three (3) of the stated supervisory/experience will meet the education and experience requirements.
• A master's degree or higher in a specified field plus three (3) years of the required experience including three (3) years of the stated supervisory experience will meet the education and experience requirements.
OTHER REQUIREMENTS:
• No FELONY or Class A misdemeanor convictions.
• No Class B misdemeanor conviction within the last ten (10) years.
• No family violence convictions
• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed Show more details...
via City Of Dallas - City Hall - Talentify
posted_at: 23 days agoschedule_type: Full-timesalary: 29.93 an hour
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
The Policy Analyst provides professional level support by performing research and analysis of complex policy issues, developing recommendations, and providing advice and guidance to the Council Member on existing and proposed legislation, supporting the community by providing information, direction, and awareness of City programs, services, and projects. Provides information to local entities for members of the community to ensure increased referrals, awareness, and visibility of services available at the City of Dallas through various divisions and departments.1. Researches, gathers, compiles, analyzes, and summarizes data and information for City Council and management related to municipal policies, legislation, planning, and other areas and projects as assigned; provides general recommendations and ideas for policy development.
2. Demonstrates key knowledge of industry trends and general policy and procedural needs present in the City and its departments.
3. Coordinates, and facilitates in partnership with City departments, services, and programs to ensure the needs of the community are being met; develops close relationships with the community to ensure departmental programs are serving the City's population at the guidance of the Councilmember.
4. Creates, develops, and implements reporting tools and content; prepares, drafts, and distributes required documents, forms, and reports to facilitate policy development and timely, accurate, and consistent communication.
5. Ensures members of the community are offered information and resources available to members of the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships at the guidance of the Councilmember.
6. Ensures members of the community receive assistance when seeking community resources; supports case management for community programs, provides administrative work, and maintains reports, documents, and data on services and community outreach goals in collaboration with City departments at the guidance of the Councilmember.
7. Assists and supports various administrative staff with policy and procedural development and creation; provides professional level analysis regarding policy direction and defining policy parameters.
8. Monitors potential legislation impacting policy and procedural development within the City; reports on impacts and items of interest or concern; develops and recommends alternatives and solutions.
9. Prepares resolutions and other documents and agenda items as needed; provides regular briefings on areas of responsibility to facilitate timely information sharing.
10. Conducts research on regional and other plans to analyze impacts and serve as a knowledgeable resource; serves as a subject matter expert on policy development and analysis.
11. Performs a wide range of technical, analytical, and general administrative duties.
12. Performs other duties as needed or assigned.Experience
3 plus years of experience in organizational planning, policy research, analysis, and development.
Education
High School Diploma or GED. Advanced degree preferred.• Knowledge of principles and practices of effective research, data analysis, policy development, and the legislative process.
• Knowledge of practices, services, and operations of municipalities.
• Knowledge of organizational planning and design.
• Knowledge of policy planning and ordinance development, adoption, and implementation.
• Knowledge of customer service and community liaison.
• Ability to solve problems and recommend solutions.
• Ability to promote effective outreach programs.
• Ability to educate and inform members of the community of City programs.
• Ability to prioritize multiple tasks, projects, and demands.
• Ability to troubleshoot and implement technical solutions.
• Ability to analyze problems, identify solutions, and recommend techniques for resolution.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships Show more details...
The City of Dallas is one of the largest employers in the DFW Metroplex.
We offer growth opportunities and a chance to make a difference in our community...
What do we offer?
A competitive salary, five year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.
Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.
The Policy Analyst provides professional level support by performing research and analysis of complex policy issues, developing recommendations, and providing advice and guidance to the Council Member on existing and proposed legislation, supporting the community by providing information, direction, and awareness of City programs, services, and projects. Provides information to local entities for members of the community to ensure increased referrals, awareness, and visibility of services available at the City of Dallas through various divisions and departments.1. Researches, gathers, compiles, analyzes, and summarizes data and information for City Council and management related to municipal policies, legislation, planning, and other areas and projects as assigned; provides general recommendations and ideas for policy development.
2. Demonstrates key knowledge of industry trends and general policy and procedural needs present in the City and its departments.
3. Coordinates, and facilitates in partnership with City departments, services, and programs to ensure the needs of the community are being met; develops close relationships with the community to ensure departmental programs are serving the City's population at the guidance of the Councilmember.
4. Creates, develops, and implements reporting tools and content; prepares, drafts, and distributes required documents, forms, and reports to facilitate policy development and timely, accurate, and consistent communication.
5. Ensures members of the community are offered information and resources available to members of the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships at the guidance of the Councilmember.
6. Ensures members of the community receive assistance when seeking community resources; supports case management for community programs, provides administrative work, and maintains reports, documents, and data on services and community outreach goals in collaboration with City departments at the guidance of the Councilmember.
7. Assists and supports various administrative staff with policy and procedural development and creation; provides professional level analysis regarding policy direction and defining policy parameters.
8. Monitors potential legislation impacting policy and procedural development within the City; reports on impacts and items of interest or concern; develops and recommends alternatives and solutions.
9. Prepares resolutions and other documents and agenda items as needed; provides regular briefings on areas of responsibility to facilitate timely information sharing.
10. Conducts research on regional and other plans to analyze impacts and serve as a knowledgeable resource; serves as a subject matter expert on policy development and analysis.
11. Performs a wide range of technical, analytical, and general administrative duties.
12. Performs other duties as needed or assigned.Experience
3 plus years of experience in organizational planning, policy research, analysis, and development.
Education
High School Diploma or GED. Advanced degree preferred.• Knowledge of principles and practices of effective research, data analysis, policy development, and the legislative process.
• Knowledge of practices, services, and operations of municipalities.
• Knowledge of organizational planning and design.
• Knowledge of policy planning and ordinance development, adoption, and implementation.
• Knowledge of customer service and community liaison.
• Ability to solve problems and recommend solutions.
• Ability to promote effective outreach programs.
• Ability to educate and inform members of the community of City programs.
• Ability to prioritize multiple tasks, projects, and demands.
• Ability to troubleshoot and implement technical solutions.
• Ability to analyze problems, identify solutions, and recommend techniques for resolution.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships Show more details...
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