Most recent job postings at Chrono24
via AngelList schedule_type: Full-timesalary: 46K–52K a year
Chrono24 is the leading online marketplace for luxury watches. At Chrono24 we provide a platform for watch dealers from over 90 countries to offer their luxury timepieces to 20M visitors every month from all around the world. As part of our account management team you will be the day-to-day contact for our watch dealers and manage the entire lifecycle of these accounts from on-boarding... troubleshooting, to upselling. You will forge long lasting Chrono24 is the leading online marketplace for luxury watches.

At Chrono24 we provide a platform for watch dealers from over 90 countries to offer their luxury timepieces to 20M visitors every month from all around the world. As part of our account management team you will be the day-to-day contact for our watch dealers and manage the entire lifecycle of these accounts from on-boarding... troubleshooting, to upselling. You will forge long lasting relationships with your accounts thanks to your friendly demeanor and expert knowledge of Chrono24’s products and services.

What you can expect:

Become an important part of our global account management team with a focus on providing support to watch dealers on our international watch marketplace.

Serve as the main point of contact for our growing portfolio of watch dealer accounts and manage the entire lifecycle of accounts including on-boarding, training, troubleshooting, dealer support, and account analysis.

Be an expert on Chrono24’s products, services, fee structures, and systems to effectively convey to dealers the value of Chrono24.

Proactively communicate new services, information, or updates relevant to dealers via email correspondences, phone, and occasionally in person at trade events and watch markets.

Ability to analyze metrics and KPIs in order to optimize processes and offer best-in-class support

Collaborate with other departments to plan and execute new initiatives.

Build long-term relationships with watch dealers, expand existing accounts, upsell premium products, and ensure client retention.

Serve as the dealer advocate by collecting dealer feedback and sharing relevant product and service feedback to support, marketing, and product management teams.

Perform additional ad hoc duties that comes with joining a small team responsible for the expansion of Chrono24 in the Americas.

What sets you apart:

1-3 years of work experience, preferably with a focus on account management, business development, or customer service in a fast paced, dynamic environment.

Excellent verbal and written communication skills, including great listening skills and a strong phone presence.

Friendly, upbeat personality, and the ability to handle difficult issues and challenging situations with confidence.

A positive attitude and motivation to take action on your own initiative.

Ability to multi-task, prioritize, and manage time effectively.

A keen eye for details, while keeping sight of larger initiatives and platform goals.

You enjoy contributing to the development of a professional and collaborative team culture.

You are proficient in Microsoft Office Suite, you are interested in technology, and are able to learn new systems quickly.

What we offer:

We are wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities.

Chrono24 focuses on Marketplaces. Their company has offices in New York City and Karlsruhe. They have a small team that's between 11-50 employees. To date, Chrono24 has raised $64M of funding; their latest round was closed on August 2019.

You can view their website at https://www.chrono24.com/ or find them on Twitter, Facebook, and LinkedIn
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via LinkedIn posted_at: 7 days agoschedule_type: Full-timework_from_home: 1
Chrono24 ist der größte digitale Marktplatz für Luxus-Uhren weltweit. Uhrenbegeisterte aus aller Welt nutzen unsere Plattform, um ihre Traumuhr zu finden. Du hilfst unseren Nutzer*innen dabei, in ihrem Account den Überblick über gesuchte Uhren, Käufe und ihre Uhrensammlung zu bewahren. Außerdem sorgst Du dafür, dass wir unsere Angebote und Dienste so personalisieren, dass unsere Nutzer*innen und Kund*innen immer wieder gerne auf unsere Plattform Chrono24 ist der größte digitale Marktplatz für Luxus-Uhren weltweit. Uhrenbegeisterte aus aller Welt nutzen unsere Plattform, um ihre Traumuhr zu finden. Du hilfst unseren Nutzer*innen dabei, in ihrem Account den Überblick über gesuchte Uhren, Käufe und ihre Uhrensammlung zu bewahren. Außerdem sorgst Du dafür, dass wir unsere Angebote und Dienste so personalisieren, dass unsere Nutzer*innen und Kund*innen immer wieder gerne auf unsere Plattform zurückkehren und Chrono24 aktiv nutzen.

Mit einem interdisziplinären Scrum Team aus UX/UI-Designer*innen, Entwickler*innen, Tester*innen, Data Scientisten und weiteren Expert*innen, bringst Du mit agilen Methoden Business Anforderungen und Nutzerperspektive überein und gestaltest so aktiv den Erfolg unseres Marktplatzes.

Was Dich erwartet
• Abwechslung: kein Tag ist wie der andere und jedes neue Nutzerproblem braucht Deine Lösungskreativität. Mal startest Du mit dem Team auf der grünen Wiese, mal geht es darum etablierte Produkte/ Features... intelligent zu optimieren.
• Teamwork: bei uns heißt Product Management nicht, aus dem stillen Kämmerchen mit der besten Idee wieder aufzutauchen, sondern mit einem Team von tollen Kolleg*innen und Expert*innen gemeinsam die wirksamsten Lösungen zu finden und erfolgreich umzusetzen. (Stichwort Discovery & Delivery)
• Facts over Opinions: Unsere Roadmaps und Prioritäten entstehen auf der Basis aller uns verfügbaren Daten, Informationen oder Hypothesen, die wir systematisch verifizieren oder falsifizieren. So durchdringen wir iterativ Problemstellungen und steuern flexibel nach, wenn es neue Erkenntnisse gibt.
• Verantwortung und Selbstbestimmung: Wir zählen auf deinen inneren Antrieb und auf deine Urteilskraft. Wenn Du im Team was bewegst, erntest Du viel Vertrauen & Freiräume das Produkt und die Strategie aktiv mitzugestalten.
• Spaß und Lernen: Wir wollen als Team stetig weiter lernen, miteinander wachsen und besser werden. Wir glauben, dass das mit Leichtigkeit, Neugier und Spaß am besten geht. Deshalb lachen wir gerne zusammen und pflegen unsere kleinen und großen Rituale beim Austausch, in Meetings, beim Zocken oder an der Kaffeemaschine.

Was Dich auszeichnet
• Du hast mind. 5 Jahre + Erfahrung als Product Manager*in für digitale Produkte und Services, idealerweise im Umfeld von Customer Engagement oder Kunden Account.
• Du hast keine Berührungsängste mit Technologien, bist online zuhause und kennst Dich mit agiler Softwareentwicklung und Produkt-Methoden bestens aus.
• Du magst Menschen und bist ein*e prima Kommunikator*in. Du kannst Dich in andere hinein versetzen (vom User bis zum Stakeholder), Deine Ideen vermitteln und Konflikte gut auflösen.
• Du bist leidenschaftliche*r Gestalter*in, aber pragmatisch in der Lösung: Du hast Ambitionen das Produkt mutig weiterzuentwickeln, verliebst dich aber nicht in die eigene Lösung, sondern justierst je nach Datenlage und Erkenntnissen flexibel nach.
• Du bist strukturiert, analytisch und in der Lage mit Komplexität umzugehen.
• Gute Deutsch- oder Englischkenntnisse in Wort und Schrift wirst Du brauchen, Wissen über Luxusuhren nicht unbedingt – das bringen wir Dir bei.

Was wir Dir bieten
• Bis zu 60% remote
• Arbeiten vom EU-Ausland 20 Tage/Jahr
• Mobilitätszuschuss
• Kostenloses Mittagessen
• Zeit für die Familie
• Individuelle Sprachtrainings
• Unbefristeter Vertrag
• Moderne Büros

Diversity@Chrono24: Wir glauben an die Kraft der Vielfalt.

Vielfalt ist ein fester Bestandteil unserer Unternehmenskultur. Wir sind davon überzeugt, dass Diversität eine Kultur der Toleranz schafft. Und weil einzigartige Erfahrungen unser Team bereichern und zum Geschäftserfolg beitragen, fördern wir Deine Individualität.

Du bist, wer Du bist. Und das ist, was wir wollen.

Um Deine Bewerbung kümmert sich

Marie Gölz

+49 721 96693-798
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via AngelList schedule_type: Full-timesalary: 40K–45K a year
Chrono24 is the world’s leading online marketplace for luxury watches. We provide a platform for watch dealers from over 90 countries to offer their luxury timepieces to 14M watch enthusiasts every month. The goal of our global customer support team is to offer each and every user the best buying experience possible. As a Customer Support Representative, you will support users before, during, and... after the purchase process and provide resolution Chrono24 is the world’s leading online marketplace for luxury watches. We provide a platform for watch dealers from over 90 countries to offer their luxury timepieces to 14M watch enthusiasts every month. The goal of our global customer support team is to offer each and every user the best buying experience possible. As a Customer Support Representative, you will support users before, during, and... after the purchase process and provide resolution to their inquiries via phone and online ticket system.

What you can expect

• You will be an important part of our young customer relations team as we expand our presence in the U.S.

• You will provide first-level support to Chrono24 users and watch dealers from all over the world.

• You will provide them with knowledgeable, compassionate, and timely resolutions to their inquiries while maintaining a positive, professional, and friendly attitude that fosters long-term relationships.

• You will handle and respond to incoming requests through an online ticket system, online chat, and by phone.

• You will support our users in transacting purchases via the Chrono24 Trusted Checkout Service, which we offer as an attractive payment option on our platform. You will ensure the smooth operation of the processes related to this payment option.

• You will contribute feedback regarding how we can further improve Chrono24 and the customer service we provide users.

What sets you apart

• 0-3 years of work experience, preferably with a focus on customer service in a fast paced, dynamic environment.

• A friendly, upbeat personality, and the ability to handle difficult issues and challenging situations with confidence.

• As an intermediary between potentially conflicting parties, you are professional and impartial.

• Excellent verbal and written communication skills, including great listening skills and a strong phone presence.

• A positive attitude and motivation to take action on your own initiative.

• Ability to multi-task, prioritize, and manage time effectively.

• You enjoy contributing to the development of a professional and collaborative team culture.

• You are proficient in the Microsoft Office Suite, you are interested in technology, and are able to learn new systems quickly.

• Proficiency in Spanish (written and spoken) is a big plus.

What we offer

We’re wired a bit differently, not just in reference to our cutting-edge technology. At Chrono24, we pursue ambitious goals in an intriguing environment. We love a dynamic corporate culture with flat hierarchies. We offer a start-up atmosphere with excellent development opportunities. We have a fun, dynamic environment with unlimited coffee, snacks, “Bagel Fridays”, and fun outings. Are you enthusiastic about tackling new challenges that suit your personality and abilities? Perfect! Because as a Customer Support Representative working full time in our New York office, you’re able to actively shape our future success.
• All applicants must apply directly on our website:

https://about.chrono24.com/jobs/sales-office-new-york/customer-support-representative/

Chrono24 focuses on Marketplaces. Their company has offices in New York City and Karlsruhe. They have a small team that's between 11-50 employees. To date, Chrono24 has raised $64M of funding; their latest round was closed on August 2019.

You can view their website at https://www.chrono24.com/ or find them on Twitter, Facebook, and LinkedIn
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via Gigzio.com schedule_type: Full-time
Job description Chrono24 is the leading online marketplace for luxury watches. We provide a platform for watch dealers from over 120 countries to offer their luxury timepieces to 20 million watch enthusiasts every month. The goal of our global Customer Relations team is to offer each and every user the best buying experience possible. As a Sale Detection Manager, you will comb through... transactions with high probabilities of having been completed Job description

Chrono24 is the leading online marketplace for luxury watches. We provide a platform for watch dealers from over 120 countries to offer their luxury timepieces to 20 million watch enthusiasts every month. The goal of our global Customer Relations team is to offer each and every user the best buying experience possible. As a Sale Detection Manager, you will comb through... transactions with high probabilities of having been completed outside of our platform to see if we can capture potentially lost revenue. This is a critical role in capturing revenue for the company, working with Account Management when specific dealers are violating our terms and conditions, and answering any questions buyers may have who are still looking to make a purchase through our platform.

SALE COMPLIANCE MANAGER SPANISH (ALL GENDERS)

Location: Miami

Type of Job: Full-time employee

Entry Date: immediately

What you can expect
• You'll be an important part of our Sales team, which is made up of open-minded employees with great personalities.
• You'll support our buyers after they have used the platform to see if they purchased through Chrono24 and help answer any questions they may have.
• You'll advise buyers and actively offer our buyer protection services in order to strengthen customers' connection with our marketplace.
• You’ll complete most of your work by actively calling Chrono24 buyers and occasionally sending emails.
• You'll support our customers with purchases made using Chrono24's Trusted Checkout service.
• You regularly collaborate in our process of systematic review of dealers on our platform to detect non-compliant behaviors and report them.

What sets you apart
• You have 1-3 years of client-facing experience. Cold-calling experience is a big plus!
• You are naturally curious and have good communication skills and enjoy speaking on the phone.
• You have good critical thinking skills, you're organized, have an upbeat friendly, personality as well as the ability to handle difficult issues and challenging situations with confidence.
• You have a strong command of Spanish and English, both written and spoken. Knowledge of another foreign language is a plus.
• You are proficient in using standard office programs and are quick to learn new systems.
• You have new ideas about how we can further improve Chrono24 and our customer service.
• Don't know much about luxury watches? Don't worry, we'll teach you everything you need to know!

What we offer
• Corporate benefits
• Development opportunities
• Great work-life balance
• Modern office spaces
• Semi mobile work
• Team events
• 20 days PTO
• Health benefit for $1

Diversity at Chrono24: We believe there's strength in diversity.

Diversity is at the core of our business culture. We firmly believe that diversity leads to a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success, which is why we never ask you to be anything but yourself.

You are YOU, and that's how it should be.

Your application will be handled by

Yvonne Paseka
Less than 2 years
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