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BT Group
BT.com is the official website of BT Group, one of the world’s leading telecommunications services companies. It offers a range of products and services, including broadband, mobile, home phone, TV, sport and more. Customers can also manage their accounts, check their bills and get technical help. The website also provides news, entertainment and lifestyle content, as well as access to BT's TV, radio and media services. Additionally, there are articles and advice, tips and tools on a range of topics, from money and shopping to entertainment and more. BT.com provides a comprehensive range of services, making it the ideal destination for all your telecoms needs.
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EncryptedSite is Encrypted
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CountryHosted in United Kingdom
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CityMarket Harborough, Leicestershire
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Latitude\Longitude52.4228 / -0.8926 Google Map
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Traffic rank#1,917 Site Rank
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Site age31 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Stock priceBTQ,BTQ,BTQ,2.09 EUR,-0.02 (-0.95%),-0.02 (-0.95%),-0.02 (-0.95%)
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Traded asLSE,:,BT.A,FTSE 100 Component
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Founded18 June 1846,(foundation of the,Electric Telegraph Company,),1 January 1912,(,National Telephone Company,system take-over under the,General Post Office,),1 October 1969,(as a public corporation under the,Post Office,),1 October 1981,(as a public corporation under the British Telecom brand),1 April 1984,(as a private company)
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HeadquartersLondon,England, UK
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Key peopleAdam Crozier,(Chairman),Philip Jansen,(Chief Executive),Simon Lowth (Group Finance Director)
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Number of employees99,700 (2021)
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SubsidiariesBT Ireland,BT Italia,EE,Openreach,Plusnet
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Trade nameBT
Traffic rank
#1,917
#1,917
Site age
31 yrs
31 yrs
Location
United Kingdom
United Kingdom
Popular Questions for BT Group
Newest job postings for BT Group
via LinkedIn
posted_at: 18 days agoschedule_type: Full-time
Rackspace Technology and BT – British Telecommunications in the USA
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver
Rackspace Technology and BT – British Telecommunications in the USA
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
https://newsroom.bt.com/bt-selects-rackspace-technology-as-cloud-partner/
https://www.rackspace.com/newsroom/bt-selects-rackspace-technology-cloud-partner
You’ve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
What You’ll Do
• Build strong customer relationships and own complex customer issues through to resolution.
• Troubleshoot complex network environments (including Firewalls and Load Balancers) and providing detailed analysis and fixing issues within contractual obligation and SLA.
• Form an integral part of 24*7 rota to provide security in-life support.
• Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers.
• Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes.
• Provide advice and guidance to customers on how automation can enhance the stability and security of their solution.
• Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)
• Adhere to change and incident management process.
• Hold accountabilities for all operational and technical support within Security service operations.
You’ll definitely
• Be a highly self-motivated and confident thinker
• Be able to lead and work as part of a team to deliver complex solutions
• Be methodical in your approach to diagnosing and resolving issues
• Have experience of multiple security vendors and/or hold relevant certifications (such as Cisco CCNA, CCNP, CCIE and Palo Alto PCNSA/E)
• Be passionate about technology and has a desire to constantly expand technical knowledge.
• Have broad knowledge of risks in Security market and industry best practice.
• Have a strong familiarity with key ITIL principle.
• Be committed to leading and coaching your team to upskill and develop.
• Have subject matter expertise and industry best practice to drive self-service, automation, and efficiencies.
• A knowledge of NGFW, UTM, automation, networking and security concepts and devices
• Hands on experience on migrating the Firewalls from different vendors.
What’s in it for you?
• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Why BT?
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors Show more details...
Title: Network Security Technical Manager...
Location: Dallas, Texas
Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
https://newsroom.bt.com/bt-selects-rackspace-technology-as-cloud-partner/
https://www.rackspace.com/newsroom/bt-selects-rackspace-technology-cloud-partner
You’ve got opportunities
Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.
What You’ll Do
• Build strong customer relationships and own complex customer issues through to resolution.
• Troubleshoot complex network environments (including Firewalls and Load Balancers) and providing detailed analysis and fixing issues within contractual obligation and SLA.
• Form an integral part of 24*7 rota to provide security in-life support.
• Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers.
• Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes.
• Provide advice and guidance to customers on how automation can enhance the stability and security of their solution.
• Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)
• Adhere to change and incident management process.
• Hold accountabilities for all operational and technical support within Security service operations.
You’ll definitely
• Be a highly self-motivated and confident thinker
• Be able to lead and work as part of a team to deliver complex solutions
• Be methodical in your approach to diagnosing and resolving issues
• Have experience of multiple security vendors and/or hold relevant certifications (such as Cisco CCNA, CCNP, CCIE and Palo Alto PCNSA/E)
• Be passionate about technology and has a desire to constantly expand technical knowledge.
• Have broad knowledge of risks in Security market and industry best practice.
• Have a strong familiarity with key ITIL principle.
• Be committed to leading and coaching your team to upskill and develop.
• Have subject matter expertise and industry best practice to drive self-service, automation, and efficiencies.
• A knowledge of NGFW, UTM, automation, networking and security concepts and devices
• Hands on experience on migrating the Firewalls from different vendors.
What’s in it for you?
• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement
Relocation support for this position is not currently available.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Why BT?
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.
Security isn’t always the first thing that people think of with BT, but it is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors Show more details...
via Salary.com
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
This position is responsible for delivering value to our customers by assisting them with developing, sourcing and executing BTF solutions. You will be the technical face of BT Federal interfacing with customers and ensuring successful outcomes of solutions for them.
You'll have the following responsibilities
• Accountable for solution architecture, development and technical advisory of BTF solutions for our customers
• Defines company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area. Responsible for consistency to BTF enterprise level standards, best practice and consistency
• Maintains and communicates up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise
• Supports selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
• Collaborates and specifies the organization’s vision, goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organization across your domain. This would cover all lines of business and covers all key customer journeys
• Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance on how Digital and Networks interact
You'll have the following skills & experience
• Must be a U.S. Citizen holding a Secret or above clearance
• BT Federal employees must be fully vaccinated against COVID-19 prior to their start date.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline. Equivalent experience can be substituted for a degree
• Min 7 years of experience as Network Engineer or Network Administrator
• Preferred US Government or military experience with WAN circuit/ Telcom background
• STEM related bachelor’s degree or a related study, or equivalent experience
• Customer focused: You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
• Digital business literacy including understanding business models, ecosystems and business model innovation.
• Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
• Technology neutral; remains unbiased towards any specific technology or vendor choice. Displays intellectual curiosity and integrity
• Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and Viso)
• Detailed knowledge of IP Networks, Collaboration suites, Security appliances and server infrastructure to include Public/Private and FEDRAMP cloud environments.
• Ability to prioritize and balance multiple tasks
• Customer service skills and professionalism are required as are effective troubleshooting skills and ability to work independently
• Cisco CCNP, CCIE, CISSP or equivalent certifications desired
Benefits
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
Location: Remote in the United States
Travel: 50%
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
Why BT Federal?
BT Federal supplies IT and telecommunication services across the US Government through a broad range of Federal Contract Vehicles. We are capable of supporting customized managed network, security, cloud and innovative solutions that optimize the US Government’s use of terrestrial, satellite and wireless resources.
https://btfed.com/
This position is responsible for delivering value to our customers by assisting them with developing, sourcing and executing BTF solutions. You will be the technical face of BT Federal interfacing with customers and ensuring successful outcomes of solutions for them.
You'll have the following responsibilities
• Accountable for solution architecture, development and technical advisory of BTF solutions for our customers
• Defines company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area. Responsible for consistency to BTF enterprise level standards, best practice and consistency
• Maintains and communicates up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise
• Supports selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
• Collaborates and specifies the organization’s vision, goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organization across your domain. This would cover all lines of business and covers all key customer journeys
• Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance on how Digital and Networks interact
You'll have the following skills & experience
• Must be a U.S. Citizen holding a Secret or above clearance
• BT Federal employees must be fully vaccinated against COVID-19 prior to their start date.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related discipline. Equivalent experience can be substituted for a degree
• Min 7 years of experience as Network Engineer or Network Administrator
• Preferred US Government or military experience with WAN circuit/ Telcom background
• STEM related bachelor’s degree or a related study, or equivalent experience
• Customer focused: You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
• Digital business literacy including understanding business models, ecosystems and business model innovation.
• Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
• Technology neutral; remains unbiased towards any specific technology or vendor choice. Displays intellectual curiosity and integrity
• Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel and Viso)
• Detailed knowledge of IP Networks, Collaboration suites, Security appliances and server infrastructure to include Public/Private and FEDRAMP cloud environments.
• Ability to prioritize and balance multiple tasks
• Customer service skills and professionalism are required as are effective troubleshooting skills and ability to work independently
• Cisco CCNP, CCIE, CISSP or equivalent certifications desired
Benefits
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
Location: Remote in the United States
Travel: 50%
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application Show more details...
via Salary.com
schedule_type: Full-time
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
The role holder is principally responsible for managing operations for customer ZIG, building and maintaining customer service relationships. He/ She will be responsible to manage a team of Service Desk with a focus on delivering exceptional customer experience by managing network faults, enquiries, escalations etc. in an effective and time bound manner. A first line leadership role which will play a key role in driving a positive culture change amongst people, provide a healthy work environment with an equal focus on nurturing talent by providing learning opportunities and growth. The person would be accountable for meeting team commitments around KPIs/SLAs established and would work closely with internal/external teams to achieve objectives around financial, people and customer targets.
You'll have the following responsibilities
q To lead, manage and develop an Operational team of team members dealing with be-spoke or standard product catalogue under Service Desk setup
q To meet KPIs defined under People management – attrition, Your Say, trainings, upskilling etc. for the team
q To meet overall contractual KPIs including Service Level Agreements including MTTR, Aging etc. on customer centric tool.
q To meet overall KPIs defined for Assurance like MTTR, OTR, PCA etc. with an aim to improve customer experience.
q To create a team which is Agile and easily scalable, understand the under-pinning traits and enablers for such a team.
q To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. This could be at "peer level" or higher within the customer organisation
q To attend review meetings with Customers and Account Team Managers to solve/raise issues
q To be responsible for resource planning and capability matching within their team
q To demonstrate good knowledge of BT products, processes and their customer base
q To build and maintain internal relationships across own organisation and, where appropriate, the wider unit
q To meet all people management related targets
You'll have the following skills & experience
q CCNA certified with strong technical skills is a plus
q Strong people management skills and past experience in people management is preferred.
q Customer management skills
q Willingness to operate in 24 X 7 environment
q 24 X 7 availability to join troubleshooting calls for major incidents
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Show more details...
There are two things that we want to share with anyone considering joining us...
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
The role holder is principally responsible for managing operations for customer ZIG, building and maintaining customer service relationships. He/ She will be responsible to manage a team of Service Desk with a focus on delivering exceptional customer experience by managing network faults, enquiries, escalations etc. in an effective and time bound manner. A first line leadership role which will play a key role in driving a positive culture change amongst people, provide a healthy work environment with an equal focus on nurturing talent by providing learning opportunities and growth. The person would be accountable for meeting team commitments around KPIs/SLAs established and would work closely with internal/external teams to achieve objectives around financial, people and customer targets.
You'll have the following responsibilities
q To lead, manage and develop an Operational team of team members dealing with be-spoke or standard product catalogue under Service Desk setup
q To meet KPIs defined under People management – attrition, Your Say, trainings, upskilling etc. for the team
q To meet overall contractual KPIs including Service Level Agreements including MTTR, Aging etc. on customer centric tool.
q To meet overall KPIs defined for Assurance like MTTR, OTR, PCA etc. with an aim to improve customer experience.
q To create a team which is Agile and easily scalable, understand the under-pinning traits and enablers for such a team.
q To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction. This could be at "peer level" or higher within the customer organisation
q To attend review meetings with Customers and Account Team Managers to solve/raise issues
q To be responsible for resource planning and capability matching within their team
q To demonstrate good knowledge of BT products, processes and their customer base
q To build and maintain internal relationships across own organisation and, where appropriate, the wider unit
q To meet all people management related targets
You'll have the following skills & experience
q CCNA certified with strong technical skills is a plus
q Strong people management skills and past experience in people management is preferred.
q Customer management skills
q Willingness to operate in 24 X 7 environment
q 24 X 7 availability to join troubleshooting calls for major incidents
Benefits
What are the perks to work at BT?
BT offers a superior global culture that fosters health and wellness for their employees. BT has kept employees informed with the latest updates during this unprecedented time and provided excellent benefit offerings to support employees and their families.
This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.
BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT has implemented various health and safety protocols regarding COVID-19. As part of these protocols, BT colleagues may be required to wear face coverings, social distance, and share information regarding vaccination status. Certain colleagues may be subject to additional requirements based on customer and business need. BT will consider reasonable accommodations for medical, disability, or religious reasons.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
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