Autotrader.com

Autotrader.com is an online marketplace for buying and selling new, certified pre-owned, and used cars. It offers over two million vehicles from over 21,000 dealers and private sellers. Autotrader.com provides an easy-to-use search engine to help customers find the perfect car for their needs. It also provides a variety of helpful tools such as car valuation, car comparisons, car comparisons, car reviews, and loan calculators. Autotrader.com also offers an extensive collection of resources and guidance to help customers make the best decisions when it comes to buying and selling their vehicles. From finding the right car, to negotiating the best price, to learning more about the vehicle, Autotrader.com is the ultimate car buying and selling destination.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #2,644 Site Rank

  • Site age
    29 yrs old

  • Site Owner information
    Whois info

  • Founded
    1997

  • Headquarters
    Atlanta,,,Georgia,,,U.S.

  • Key people
    Stephen Rowley (CEO)

  • Owner
    Cox Enterprises

  • Number of employees
    859

  • Parent
    Cox Automotive

  • Products
    Digital automotive marketplace, pre-packaged software

  • Type
    Subsidiary

Traffic rank
#2,644
Site age
29 yrs
Location
United States
Popular Questions for Autotrader.com
Newest job postings for Autotrader.com
via Glassdoor posted_at: 3 days agoschedule_type: Full-time
Ever wonder how auto dealers take all of those photos and videos for their own websites, Autotrader.com, Cars.com, Google and other media partners? We take them!! We take thousands of photos and videos of cars and trucks every week and distribute them online to our internet media partners... WE PAY PER VEHICLE VIDEOGRAPHED WHICH MEANS YOU CAN EARN AS MUCH AS YOU WANT!! • ***COMMISSION*** • ***W9 Contractor Position**** For the right individual, Ever wonder how auto dealers take all of those photos and videos for their own websites, Autotrader.com, Cars.com, Google and other media partners?

We take them!! We take thousands of photos and videos of cars and trucks every week and distribute them online to our internet media partners...

WE PAY PER VEHICLE VIDEOGRAPHED WHICH MEANS YOU CAN EARN AS MUCH AS YOU WANT!!
• ***COMMISSION***
• ***W9 Contractor Position****

For the right individual, We project a volume of videos that will quickly grow an individual's income to $1,000 to $3,000+ per month.

Summary:

We are a national company and expanding rapidly. We are looking for self-motivated individuals to be Operations Leads. The ideal candidate is a highly motivated and responsible individual who is a self-starter, can work as an independent contractor and has a proven track record working in a very self-directed and independent manner. Experience in the industry a big plus.

Position Requirements:
Must have an iPhone or an iPad with 3G/4G, In-Home WiFi and reliable transportation with car insurance.

The job entails taking videos of vehicles and uploading them to the internet daily. Using your iPhone!

Automobile and computer knowledge is a plus but not required.

Industry: Internet

Please be ready to Start As Soon as Possible!!!

Equal Opportunity: We are proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Job Types: Full-time, Part-time, Contract

Pay: $10,000.00 - $20,000.00 per year

Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:
• Bonus pay
• Commission pay

People with a criminal record are encouraged to apply

Application Question(s):
• Do you have an iPhone and home wifi?
• How soon are you available to start?

Education:
• High school or equivalent (Preferred)

Experience:
• Photography: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

License/Certification:
• Driver's License (Required)

Work Location: On the road
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via Glassdoor posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
AutoTrader - Technical Customer Care Specialist II The Technical Customer Care Specialist II provides technical support for all inventory related processes and customer support issues to Cox Automotive internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and... follow-through. The Technical Customer Care Specialist II, AutoTrader - Technical Customer Care Specialist II

The Technical Customer Care Specialist II provides technical support for all inventory related processes and customer support issues to Cox Automotive internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and... follow-through. The Technical Customer Care Specialist II, Inventory will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.

The Technical Customer Care Specialist II is responsible for effectively troubleshooting and resolving vehicle inventory issues and maintaining the quality of data on the Autotrader.com website and corresponding Cox Automotive sites. The Technical Customer Care Specialist II will provide technical support to Dealers, Sales, 3rd party vendors, Customer Support and other Cox Automotive teams. The successful Technical Customer Care Specialist II, Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.

Responsibilities
• Daily Communication : Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Dealers.
• Troubleshooting/ Problem Solving : Resolve issues upon initial contact (i.e. "first call resolution"), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.
• Order Fulfillment : Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.
• Back to Sales Process : Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.
• Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc.) to get to effective and efficient resolutions.
• Reporting : At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the dealer, sales or other internal clients.
• Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
• Product Knowledge : Maintain a strong understanding of Cox Automotive's products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc). Develop or improve on internal systems knowledge.
• Change Management: The Technical Client Service Rep II, Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company with meeting their objectives.
• Decision Making : Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.
• Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.
• Additional Responsibilities : Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.

Required Qualifications
• High School Diploma or equivalent required

And
• 3+ years relevant/related work experience
• (Or Associate's Degree and 1+ years
• Prefer work experience in a Technical Help Desk and/or Sales Support environment
• Ability to work in a fast paced, deadline oriented, multi-task, team environment in which strong attention to detail is expected.
• Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX, FTP fundamentals
• Ability to work on cross-functional teams with other staff and departments
• Strong orientation to customer service
• Exceptional interpersonal skills
• Excellent verbal and written communications skills
• Demonstrated technical aptitude with troubleshooting experience.
• Ability to learn quickly and retain knowledge.
• Ability to adapt in a changing environment.
• Bi-lingual is a plus.
• Flexible to work the hours of the department.
• Ability to work in a team-based environment as well as independently.
• Ability to accommodate flexible hours and overtime as needed

Preferred
• Experience with UNIX, SQL, and FTP
• Experience with database support
• Knowledge of the automotive industry is a plus

#Remote-Central

#Remote-NE

#Remote-SE

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes
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via SonicJobs posted_at: 3 days agoschedule_type: Full-time
Cox Automotive is looking for customer-focused problem solvers to join the Customer Operations team! As a Customer Care Specialist II you will be the voice of Autotrader, providing concierge-level customer service for our Dealer Clients and our Sales Representatives in the field... You should be tech savvy, adapt easily to change and love making good things happen for other people. You will need a strong desire to learn and be able to leverage your Cox Automotive is looking for customer-focused problem solvers to join the Customer Operations team!

As a Customer Care Specialist II you will be the voice of Autotrader, providing concierge-level customer service for our Dealer Clients and our Sales Representatives in the field...

You should be tech savvy, adapt easily to change and love making good things happen for other people. You will need a strong desire to learn and be able to leverage your knowledge of products, processes, and technology as a curious investigator, a strong communicator and a champion for the experience of our Dealer Clients.

Responsibilities
• Problem Resolution: As a Customer Care agent, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e. "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts. You will oversee all problems to resolution, even when delegated to other teams.
• Effective Communication: You will provide engaging, responsive, timely telephone and email support to Dealer Clients, Sales and other internal team members. You will be the point of contact for the Dealer and/or Sales team member as you keep them informed of the status of open issues while actively working to troubleshoot and resolve them. You will play a role in retention as you communicate collaboratively with Sales to address any Dealer issues.
• AutoTrader.com Knowledge : Customer Care agents must maintain a strong understanding of the products and services of both Autotrader and Kelley Blue Book. Adhere to all policies, procedures, and guidelines. Understand the organization (departments, personnel and their responsibilities). Develop or improve on internal systems knowledge.
• Providing Ultimate Service: As a Customer Care agent you will need to be flexible as you adjust to changing duties and responsibilities as the department and the company evolve. Additional projects, assignments or responsibilities may be assigned to in order to assist the department/company meet their objectives and providing the Ultimate Service to our Clients.

Minimum Qualifications
• Minimum of 2+ years of customer service experience
• College degree preferred
• Demonstrated excellence for high quality customer service
• Proven experience with customer-service, help desk or technical support, account management and/or Business to Business support
• Strong computer skills, especially proficient in Microsoft Office, Outlook and other Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Demonstrated ability to adapt in a changing environment

COMPENSATION:

Hourly pay rate is $17.07 - $25.62/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

BENEFITS:

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes
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