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Most recent job postings at Air France
via Glassdoor
posted_at: 16 days agoschedule_type: Full-time
About Air France-KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from
About Air France-KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
The Position
As the face of our the airline to our customers, we are urgently looking for our newest team members to start on April 17 or April 24.
By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:
• Be willing to help customers and be attentive to their needs
• Be involved and proactive
• Be courteous and friendly
• Be impeccably dressed and well-mannered
• Deliver a high level of expertise
• Provide relevant information regularly
• Create a welcoming environment
Key Responsibilities:
• Commit to our Customer Service and Quality Standards
• Maintain a high standard of safety and security according to the Air France & KLM safety policies
• Check-in with document verification, perform gate and arrival, airport lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs information
• Acquire and deploy new skills though training
Job Requirements:
• Must be able to fulfill all regular airport duties after comprehensive training
• Provide a safe and secure flight handling for arrivals and departures
• Passion for delivering exceptional customer service
• Knowledge of Amadeus, Altea DC, WorldTracer etc. are preferred
• Shift work is required, including nights, weekends and holidays
• Knowledge of Word and Excel are preferred
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check and pre-employment drug test
• Ability to occasionally lift heavy bags or items weighing up to 50 pounds,
• Must have received the COVID-19 vaccine by date of hire to be considered
Key Job Competencies:
• Customer Focus
• Impact
• Technical and Professional Knowledge
• Teamwork
Job Specifics:
• Regularly rotating shifts within hours of operation (generally 8hr shift in the window period of 12pm to 12am)
• $19.03/hour, to be increased to $19.53/hour after six months of continuous service, and to $20.03/hour after one year of continuous service
• Parking paid by Air France
• 40 hours a week
• Working 5 days a week with 2 consecutive days off
• Comprehensive training will be provided
• Career opportunities in Operations, Supervision, Cargo
When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.
Air France is committed to employing a diverse workforce. EOE/M/F/H/V
Job Type: Full-time
Pay: From $19.03 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Holidays
• Night shift
• Overtime
• Weekend availability
Application Question(s):
• Are you able to work late nights, weekends and holidays?
• Air France are urgently looking for selected candidates to start on April 17 or April 24. Will you be able to start full-time on one of these dates?
Work Location: One location Show more details...
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
The Position
As the face of our the airline to our customers, we are urgently looking for our newest team members to start on April 17 or April 24.
By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:
• Be willing to help customers and be attentive to their needs
• Be involved and proactive
• Be courteous and friendly
• Be impeccably dressed and well-mannered
• Deliver a high level of expertise
• Provide relevant information regularly
• Create a welcoming environment
Key Responsibilities:
• Commit to our Customer Service and Quality Standards
• Maintain a high standard of safety and security according to the Air France & KLM safety policies
• Check-in with document verification, perform gate and arrival, airport lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs information
• Acquire and deploy new skills though training
Job Requirements:
• Must be able to fulfill all regular airport duties after comprehensive training
• Provide a safe and secure flight handling for arrivals and departures
• Passion for delivering exceptional customer service
• Knowledge of Amadeus, Altea DC, WorldTracer etc. are preferred
• Shift work is required, including nights, weekends and holidays
• Knowledge of Word and Excel are preferred
• Be at least 18 years of age
• Pass an extensive post offer pre-employment background check and pre-employment drug test
• Ability to occasionally lift heavy bags or items weighing up to 50 pounds,
• Must have received the COVID-19 vaccine by date of hire to be considered
Key Job Competencies:
• Customer Focus
• Impact
• Technical and Professional Knowledge
• Teamwork
Job Specifics:
• Regularly rotating shifts within hours of operation (generally 8hr shift in the window period of 12pm to 12am)
• $19.03/hour, to be increased to $19.53/hour after six months of continuous service, and to $20.03/hour after one year of continuous service
• Parking paid by Air France
• 40 hours a week
• Working 5 days a week with 2 consecutive days off
• Comprehensive training will be provided
• Career opportunities in Operations, Supervision, Cargo
When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.
Air France is committed to employing a diverse workforce. EOE/M/F/H/V
Job Type: Full-time
Pay: From $19.03 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• Holidays
• Night shift
• Overtime
• Weekend availability
Application Question(s):
• Are you able to work late nights, weekends and holidays?
• Air France are urgently looking for selected candidates to start on April 17 or April 24. Will you be able to start full-time on one of these dates?
Work Location: One location Show more details...
via Indeed
schedule_type: Full-timesalary: 55K–75K a year
About Air France - KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly
About Air France - KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
Responsibilities:
1) On time arrival and departure services
• Performs non-technical handling activities and tasks
• Assists the Ground/Duty Engineer to carry out repairs on aircraft (in case of technical activities under supervision of a Ground/Duty Engineer), compliant with the technical requirements and customer demands
• Reports (technical) irregularities and progress of work performed to Ground/Duty Engineer or Maintenance Manager
• Assists the Ground/Duty Engineer with aircraft inspections
• Assists the Ground/Duty Engineer with analyzing defects and complaints (trouble shooting)
2. Overall station activities
• Performs minor repairs and cleaning activities on tools and equipment
• Assists in keeping the store and station tidy and compliant with the rules and regulations
• Assists in station related activities
Knowledge & Experience
• Basic technical aircraft training
• Fluent English (write, read, speak)
• Knowledge of apron / aircraft safety rules and regulations
• Knowledge of technical requirements and customer demands
• Knowledge of non-technical handling procedures and instructions
Customer Service Orientation
• Drive
• Flexibility
• Information Gathering
• Teamwork
Physical Requirements:
• Must be able to stand, lie, and kneel in awkward positions and spaces.
• Must be able to perform work on scaffolding or ladders.
• Must be able to lift and pull objects weighing up to 70 pounds at a time.
• Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.
• Must have visual acuity to inspect equipment and identify defects.
• Must be able to hear well enough to test sounds and identify functioning level of aircraft.
Other Requirements:
Due to nature of operations, Overtime may be required.
Work Timings:
8 hours shift / 5x week / Mon-Sun
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: One location Show more details...
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
Responsibilities:
1) On time arrival and departure services
• Performs non-technical handling activities and tasks
• Assists the Ground/Duty Engineer to carry out repairs on aircraft (in case of technical activities under supervision of a Ground/Duty Engineer), compliant with the technical requirements and customer demands
• Reports (technical) irregularities and progress of work performed to Ground/Duty Engineer or Maintenance Manager
• Assists the Ground/Duty Engineer with aircraft inspections
• Assists the Ground/Duty Engineer with analyzing defects and complaints (trouble shooting)
2. Overall station activities
• Performs minor repairs and cleaning activities on tools and equipment
• Assists in keeping the store and station tidy and compliant with the rules and regulations
• Assists in station related activities
Knowledge & Experience
• Basic technical aircraft training
• Fluent English (write, read, speak)
• Knowledge of apron / aircraft safety rules and regulations
• Knowledge of technical requirements and customer demands
• Knowledge of non-technical handling procedures and instructions
Customer Service Orientation
• Drive
• Flexibility
• Information Gathering
• Teamwork
Physical Requirements:
• Must be able to stand, lie, and kneel in awkward positions and spaces.
• Must be able to perform work on scaffolding or ladders.
• Must be able to lift and pull objects weighing up to 70 pounds at a time.
• Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.
• Must have visual acuity to inspect equipment and identify defects.
• Must be able to hear well enough to test sounds and identify functioning level of aircraft.
Other Requirements:
Due to nature of operations, Overtime may be required.
Work Timings:
8 hours shift / 5x week / Mon-Sun
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Work Location: One location Show more details...
via Indeed
schedule_type: Full-time
About Air France-KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
Air France-KLM is also a member of the SkyTeam, the alliance dedicated to providing passengers
About Air France-KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
Air France-KLM is also a member of the SkyTeam, the alliance dedicated to providing passengers with a more seamless travel experience at every step of their journey 19 member airlines working together across an extensive global network.
Recognized for 15 years as an industry leader in sustainable development, the Air France-KLM Group is determined to accelerate the transition to more sustainable aviation. Since 2003, the Air France-KLM Group has been a member of the United Nations Global Compact. The aim is to make a significant contribution to the UN Sustainable Development Goals in connection with the Group’s activities.
Job Role:
The Line Maintenance Engineer will carry out and supervise technical handling, inspections, maintenance, testing and checks according to the rules and procedures in order to release the aircraft to service.
Key Responsibilities
1) Inspections
To perform or supervise technical handling of an aircraft, within the scheduled ground time, according to current carriers instructions.
Activities:
• Performs the checklist according to aircraft type and carriers instructions.
• Inspects the duties performed
• Signs the AML/CML + BOW for maintenance release
2) Analyzing defects and complaints
Activities:
• Monitors VHF and telex information from the crew and/or Maintenance Control Center
• Contact flight crew directly after arrival for debriefing
• Checks logbooks for open items
• Analyzes defects and complaints
• Decides if defects and complaints can be rectified immediately
• Informs and consults home base and Maintenance Manager or Duty Engineer/Service Manager/Operations/Crew upon actions to be taken
3) Repair, technical handling and modifications
To perform or supervise maintenance and repairs of the aircraft.
Activities:
• Ensures availability of work instructions (checklist)
• Ensures correct and adequate stock control (spare parts and materials) and maintenance of ground equipment (if applicable), in accordance with company procedures
• Plans and organizes the repair process and deploys Mechanics
• Performs or supervises repairs and technical handling
• Communicates with home base and Service Manager/Operations/Crew about the progress of the repair or the modification process.
• Inspects the repairs and modifications
4) Administration
Activities:
• Performs all administration related to the technical handling of the carrier, according to instructions and procedures by the carrier
5) Supervision of mechanics
Activities:
• Checks if duties are performed under safe conditions
• Coaches(Certifying) Mechanics
Requirements:
• Preferably hold an EASA Part 66 license on one or more of the below aircraft types, or have more than 5 years of commercial aviation experience with an EASA Part 147 level 3 base and line maintenance training on one or more of the following types - Airbus 330, Airbus A340, AirbusA350, Boeing747, Boeing 777, Boeing 787
• Proficient in English (Reading, writing, speaking)
• Has sufficient knowledge about specific operator- and type- procedures including customer demands
• Position is full time (40hrs per week), paid overtime, includes occasional travel (10%) as well as occasional long duration trainings outside of Station.
• Must be willing to work day, evening and night shifts, weekends and holidays
• Flexible, detail oriented, enthusiastic and driven
Key Job Competencies:
• Concern for Excellence
• Customer Service Orientation
• Drive
• Integrity
• Judgement
• Self Confidence
• Stress Tolerance
• Technical Skills & Competence
Additional Job Details:
• Line Maintenance Engineers serves many foreign airlines as well as our own fleet.
Job Type: Full-time
Pay: From $110,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability
Application Question(s):
• Do you currently hold an EASA Part 66 license or have more than 5 years of commercial aviation experience with an EASA Part 147 level 3 base and line maintenance training?
• What aircraft type licenses do you currently hold?’
Work Location: One location Show more details...
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance...
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
Air France-KLM is also a member of the SkyTeam, the alliance dedicated to providing passengers with a more seamless travel experience at every step of their journey 19 member airlines working together across an extensive global network.
Recognized for 15 years as an industry leader in sustainable development, the Air France-KLM Group is determined to accelerate the transition to more sustainable aviation. Since 2003, the Air France-KLM Group has been a member of the United Nations Global Compact. The aim is to make a significant contribution to the UN Sustainable Development Goals in connection with the Group’s activities.
Job Role:
The Line Maintenance Engineer will carry out and supervise technical handling, inspections, maintenance, testing and checks according to the rules and procedures in order to release the aircraft to service.
Key Responsibilities
1) Inspections
To perform or supervise technical handling of an aircraft, within the scheduled ground time, according to current carriers instructions.
Activities:
• Performs the checklist according to aircraft type and carriers instructions.
• Inspects the duties performed
• Signs the AML/CML + BOW for maintenance release
2) Analyzing defects and complaints
Activities:
• Monitors VHF and telex information from the crew and/or Maintenance Control Center
• Contact flight crew directly after arrival for debriefing
• Checks logbooks for open items
• Analyzes defects and complaints
• Decides if defects and complaints can be rectified immediately
• Informs and consults home base and Maintenance Manager or Duty Engineer/Service Manager/Operations/Crew upon actions to be taken
3) Repair, technical handling and modifications
To perform or supervise maintenance and repairs of the aircraft.
Activities:
• Ensures availability of work instructions (checklist)
• Ensures correct and adequate stock control (spare parts and materials) and maintenance of ground equipment (if applicable), in accordance with company procedures
• Plans and organizes the repair process and deploys Mechanics
• Performs or supervises repairs and technical handling
• Communicates with home base and Service Manager/Operations/Crew about the progress of the repair or the modification process.
• Inspects the repairs and modifications
4) Administration
Activities:
• Performs all administration related to the technical handling of the carrier, according to instructions and procedures by the carrier
5) Supervision of mechanics
Activities:
• Checks if duties are performed under safe conditions
• Coaches(Certifying) Mechanics
Requirements:
• Preferably hold an EASA Part 66 license on one or more of the below aircraft types, or have more than 5 years of commercial aviation experience with an EASA Part 147 level 3 base and line maintenance training on one or more of the following types - Airbus 330, Airbus A340, AirbusA350, Boeing747, Boeing 777, Boeing 787
• Proficient in English (Reading, writing, speaking)
• Has sufficient knowledge about specific operator- and type- procedures including customer demands
• Position is full time (40hrs per week), paid overtime, includes occasional travel (10%) as well as occasional long duration trainings outside of Station.
• Must be willing to work day, evening and night shifts, weekends and holidays
• Flexible, detail oriented, enthusiastic and driven
Key Job Competencies:
• Concern for Excellence
• Customer Service Orientation
• Drive
• Integrity
• Judgement
• Self Confidence
• Stress Tolerance
• Technical Skills & Competence
Additional Job Details:
• Line Maintenance Engineers serves many foreign airlines as well as our own fleet.
Job Type: Full-time
Pay: From $110,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability
Application Question(s):
• Do you currently hold an EASA Part 66 license or have more than 5 years of commercial aviation experience with an EASA Part 147 level 3 base and line maintenance training?
• What aircraft type licenses do you currently hold?’
Work Location: One location Show more details...
via Indeed
posted_at: 3 days agoschedule_type: Full-timesalary: 45K–54K a year
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is a major global player in the aviation industry...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
Job Function:
The Station Supervisor is responsible for the
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is a major global player in the aviation industry...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
Job Function:
The Station Supervisor is responsible for the safety, security, customer satisfaction, aircraft handling and crew processes in their station for AF and KLM. She/he will keep track of the quality levels and the targets agreed upon. She/he coordinates activities on his station as agreed by the Station Management. The Station Supervisor will handle all station responsibilities in the framework of “Flight Manager”.
In line with company policy and procedures the supervisor manages the team of agents (Air France staff or third parties), perform administrative activities as needed that support the actual handling of flights, where applicable, third parties.
Key Responsibilities:
• Optimize handling processes
Steers and supervises all handling activities (in case of self-handling) or coordinates with the agent (in case of outsourcing) to ensure a timely, safe and efficient flight handling process
• Deliver excellent passenger service
Responsible for all services related to passenger handling activities incl. catering according to the company standards of safety, quality and customer satisfaction. In line with company guidelines ensures compliance with “service standards” and guarantees customer satisfaction is exceeded through coaching of the staff, developing their skills and performing periodic performance appraisals.
• Support flight and ground operations processes
Perform all supporting activities to ensure an efficient handling of flights and, where applicable, third parties. The position is responsible for the day to day supervision of the Ramp/Operations activities, with the leadership objective to maintain a well-trained and professional team within the scope of Aircraft Turnaround, Aircraft Loading, Crew Activities, Flight Operations, and OPS1 Quality Assurance. To supervise and delegate duties to the team and monitor safety and security compliance.
• Special Services
To deliver dedicated services to specific high-valued customers such as La Premiere, VIPs, official personalities and official flights. His main purpose is to deliver a personalized service that corresponds to the image of the company. Ensures continuous development of the lounge services provided to our customers by a dedicated staff.
• Catering Activities
In line with company guidelines and procedures, ensures the catering product provided to customers and crew are of highest standards for quality, and ensures compliance with corporate specifications, monitors and reports the cost efficiency for catering operations.
• Other responsibilities
Responsible for the calculation and creation of the station schedule
Ensure that all monies collected are correctly reported and that any discrepancies are investigated
Ensure that all federal and local security measures are adhered to (T.S.A., C.B.P., Police)
Perform administrative activities that support the actual handling of flights and, where applicable, third parties
Requirements:
• Supervisory experience managing a team and displaying leadership qualities
• Strong communication skills and ability to maintain professional composure in all circumstances
• Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process
• Knowledge of airport infrastructure
Key Competencies:
• Safety Awareness
• Customer Focus
• Initiative
• Adaptability
• Teamwork
• Coaching
• Stress tolerance
• Quality Focus
• Communication
• Decisiveness
Job Type: Full-time
Pay: $45,000.00 - $54,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Holidays
• Night shift
• Weekend availability
Work Location: One location Show more details...
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is a major global player in the aviation industry...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
Job Function:
The Station Supervisor is responsible for the safety, security, customer satisfaction, aircraft handling and crew processes in their station for AF and KLM. She/he will keep track of the quality levels and the targets agreed upon. She/he coordinates activities on his station as agreed by the Station Management. The Station Supervisor will handle all station responsibilities in the framework of “Flight Manager”.
In line with company policy and procedures the supervisor manages the team of agents (Air France staff or third parties), perform administrative activities as needed that support the actual handling of flights, where applicable, third parties.
Key Responsibilities:
• Optimize handling processes
Steers and supervises all handling activities (in case of self-handling) or coordinates with the agent (in case of outsourcing) to ensure a timely, safe and efficient flight handling process
• Deliver excellent passenger service
Responsible for all services related to passenger handling activities incl. catering according to the company standards of safety, quality and customer satisfaction. In line with company guidelines ensures compliance with “service standards” and guarantees customer satisfaction is exceeded through coaching of the staff, developing their skills and performing periodic performance appraisals.
• Support flight and ground operations processes
Perform all supporting activities to ensure an efficient handling of flights and, where applicable, third parties. The position is responsible for the day to day supervision of the Ramp/Operations activities, with the leadership objective to maintain a well-trained and professional team within the scope of Aircraft Turnaround, Aircraft Loading, Crew Activities, Flight Operations, and OPS1 Quality Assurance. To supervise and delegate duties to the team and monitor safety and security compliance.
• Special Services
To deliver dedicated services to specific high-valued customers such as La Premiere, VIPs, official personalities and official flights. His main purpose is to deliver a personalized service that corresponds to the image of the company. Ensures continuous development of the lounge services provided to our customers by a dedicated staff.
• Catering Activities
In line with company guidelines and procedures, ensures the catering product provided to customers and crew are of highest standards for quality, and ensures compliance with corporate specifications, monitors and reports the cost efficiency for catering operations.
• Other responsibilities
Responsible for the calculation and creation of the station schedule
Ensure that all monies collected are correctly reported and that any discrepancies are investigated
Ensure that all federal and local security measures are adhered to (T.S.A., C.B.P., Police)
Perform administrative activities that support the actual handling of flights and, where applicable, third parties
Requirements:
• Supervisory experience managing a team and displaying leadership qualities
• Strong communication skills and ability to maintain professional composure in all circumstances
• Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process
• Knowledge of airport infrastructure
Key Competencies:
• Safety Awareness
• Customer Focus
• Initiative
• Adaptability
• Teamwork
• Coaching
• Stress tolerance
• Quality Focus
• Communication
• Decisiveness
Job Type: Full-time
Pay: $45,000.00 - $54,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Holidays
• Night shift
• Weekend availability
Work Location: One location Show more details...
via Indeed
schedule_type: Full-timesalary: 68K–97K a year
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic and dynamic team.
You'll be representing Air France-KLM in the United States and working closely together with Delta Airlines.
Job Function:
The Business Development Manager works closely together with Delta and is the main interface for the central region. As Delta is responsible for the sales of Air France and KLM in the USA, this position is crucial to guarantee solid knowledge and understanding in the Delta sales team of the Air France and KLM products and services, and to keep the Air France and KLM brands top-of-mind. This role also provides support to the sales teams in case of need. The Business Development Manager role is pivotal as he/she is based in the Delta office and interacts with the Delta Sales Teams on a daily basis to build a bridge between AF and KL USA and the Delta sales team in the Central Region
The Business Development Manager, Central Region has five main responsibilities:
· Be the Air France - KLM (AF-KL) “go to expert” for the Delta (DL) region linked to all trade & corporate subjects. Support the DL Sales regional organization in their sales and sales development of AF-KL operated flights. Provide AF-KL Product & services training to trade, corporate customers and the DL sales teams alike.
· Represent AF-KL towards trade and corporate clients in the region - in close cooperation with DL.
· Contribute to the performance management cycle of region within various Joint Venture platforms in order to identify opportunities and threats and steer the business
· Cooperate with the AF-KL marketing team in their activities in the Central Region and execute partnership actions for key AF-KL clients (and also DL call centers)
· Steer and oversee the performance of Central US, including gateways like ORD, DEN, DFW and IAH. Specifically focus on high yield / premium traffic, involve top agencies and improve Corporate Share Gap.
Competences we are looking for: Impact, Great Communication Skills, Team Player, Organization Awareness, Initiative, Pro-Activity, and Self-Reliance.
Job requirements:
- Bachelors Degree in Sales, Business or other related field is preferred
5+ years of experience required in:
o Sales or sales development
o Pricing or revenue management
o Trade and corporate marketing
o Airline or travel industry experience is a plus
Demonstrate strong commercial and communication skills including:
§ Manage multiple stakeholders / effective team player
§ Technical proficiency in:
o Microsoft Office products and Reporting tools required
o Basic knowledge of reservation systems and ticketing are helpful (Amadeus)
o Skills in AFKL reporting tools (Delorean, Monet) a plus
o GDS (Altea) reservation skills is a plus
Job Type: Full-time
Pay: $68,000.00 - $97,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• sales or revenue management: 3 years (Preferred)
• airline or travel: 1 year (Preferred)
Work Location: Hybrid remote in Atlanta, GA 30354 Show more details...
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic and dynamic team.
You'll be representing Air France-KLM in the United States and working closely together with Delta Airlines.
Job Function:
The Business Development Manager works closely together with Delta and is the main interface for the central region. As Delta is responsible for the sales of Air France and KLM in the USA, this position is crucial to guarantee solid knowledge and understanding in the Delta sales team of the Air France and KLM products and services, and to keep the Air France and KLM brands top-of-mind. This role also provides support to the sales teams in case of need. The Business Development Manager role is pivotal as he/she is based in the Delta office and interacts with the Delta Sales Teams on a daily basis to build a bridge between AF and KL USA and the Delta sales team in the Central Region
The Business Development Manager, Central Region has five main responsibilities:
· Be the Air France - KLM (AF-KL) “go to expert” for the Delta (DL) region linked to all trade & corporate subjects. Support the DL Sales regional organization in their sales and sales development of AF-KL operated flights. Provide AF-KL Product & services training to trade, corporate customers and the DL sales teams alike.
· Represent AF-KL towards trade and corporate clients in the region - in close cooperation with DL.
· Contribute to the performance management cycle of region within various Joint Venture platforms in order to identify opportunities and threats and steer the business
· Cooperate with the AF-KL marketing team in their activities in the Central Region and execute partnership actions for key AF-KL clients (and also DL call centers)
· Steer and oversee the performance of Central US, including gateways like ORD, DEN, DFW and IAH. Specifically focus on high yield / premium traffic, involve top agencies and improve Corporate Share Gap.
Competences we are looking for: Impact, Great Communication Skills, Team Player, Organization Awareness, Initiative, Pro-Activity, and Self-Reliance.
Job requirements:
- Bachelors Degree in Sales, Business or other related field is preferred
5+ years of experience required in:
o Sales or sales development
o Pricing or revenue management
o Trade and corporate marketing
o Airline or travel industry experience is a plus
Demonstrate strong commercial and communication skills including:
§ Manage multiple stakeholders / effective team player
§ Technical proficiency in:
o Microsoft Office products and Reporting tools required
o Basic knowledge of reservation systems and ticketing are helpful (Amadeus)
o Skills in AFKL reporting tools (Delorean, Monet) a plus
o GDS (Altea) reservation skills is a plus
Job Type: Full-time
Pay: $68,000.00 - $97,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• sales or revenue management: 3 years (Preferred)
• airline or travel: 1 year (Preferred)
Work Location: Hybrid remote in Atlanta, GA 30354 Show more details...
via Indeed
posted_at: 12 days agoschedule_type: Full-time
About Air France KLM Cargo
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of the largest worldwide freight
About Air France KLM Cargo
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of the largest worldwide freight network; it is a connectivity engine in its own right.
Working time overview:
• Hybrid Working (3x a week in office, 2x a week at home)
• 8hr shift in the window period of 8am to 8pm
• Rotation on Saturday shift (approx once a month)
Job Summary
The primary function of the Customer Experience Representative is to enable business relationship with DL & AFKLMP customers through all service activities, including but not limited to order processing & sales administration, customer information, Track & Trace and after sales activities.
The focus on Service allows the Representative to have an active role on generating revenues from short term Sales by developing and maintaining customer relationship on a day to day basis.
Together with Inside Sales and Quote Desk roles, it is the third pillar of Customer Preference in offices throughout the USA.
Organizational context
Within Sales and Distribution Department, Service Desk Representative CXO JV (SD Rep) is part of the Customer Service Organization of USA market. SD Rep reports to CXO JV Manager. SD Rep is the main point of contact for customers on a day to day basis. The quality of the relationship with customers is a key element to Customer Preference as this daily contacts translates our product/services positioning into actual business flow in a short term focus.
SD Rep is thus in permanent contact with customers, and interacts regularly with Sales, Ops, the Hubs, RM, other CSO offices, management and support.
Key Result Areas
Pre-sales (information distribution)
• Provide information to Customers with regard to general DL & AFKLMP services, either pro-actively or upon request:
• Availability & capacity and Customer allocations
• Rates & Surcharges,
• Network, Products, embargoes and restrictions
• General and local conditions for sales, promotions/campaign
• Actively promote Digital channels.
• Execute marketing campaign based on guidelines and material provided by departments involved.
• Proactively obtain and share business intelligence with Sales and all other departments involved.
Order processing and Sales Administration
• Deliver conform final booking reflecting customer request and within commercial and operational guidelines of DL & AFKLMP Cargo.
Main elements are:
• When the original customer’s booking request is not possible, offer alternatives and upsell based on the guidelines provided.
• Find a solution for a capacity request outside the product network through in-house forwarder and interline.
• Take, make and process pre and new bookings, confirm, modify and cancel bookings according to agreed procedures and guidelines.
• Verify, monitor that correct rate is linked to the booking.
• Link the spot rate to the AWB when an offer is agreed upon and the order is created.
• Pro-actively (re-)confirm bookings obtaining weight/volumes from customers before receiving the shipments, enabling operations to anticipate on actual details.
• Advice and support customers on online bookings.
• Verify, monitor or correct online bookings
• Take all applicable actions required prior to accommodate the shipment:
• Organize OK to FWD procedure.
• Liaise with CSO at destination to ensure all preparations are made to accommodate shipment
• Instruct local operations manager on actions for special shipments and/ or customers when needed
Track & trace
• Provide information on status of a shipment, based on available information (on existing tools):
• React upon and pro-actively inform customers in case of irregularities/discrepancies, propose alternative solutions or initiate tracing.
• Inform customers of Non delivery based on information received from OPS.
• Inform customers on Imports (before arriving at destination).
• Promote Track & Trace tool
After sales
After the transport of the shipment execute all after sales related activities to ensure customer satisfaction
• Assist Cargo claim analyst(s) to obtain claim related documents and information.
• Handle dissatisfactions of customers regarding services rendered (complaints without financial compensation), within the boundaries.
• On customer’s request arrange Proof of Delivery (POD).
• Assist on requests received from Revenue Integrity Center (RIC).
• Register and organize follow up of no-shows/low shows, last minute cancellations and report to departments involved.
• Submit Rate Change Request when applicable.
SMS MANAGEMENT OF FLIGHTS SAFETY
Safety culture
Respect Executive Committee commitment : ‘a fundamental challenge which is not in conflict with operational, commercial and financial objectives’
Actively contributes to flight safety discussion in meetings where Flight Safety chapter is inserted
Ease the operation of network flights safety and reports any item related directly or indirectly to flight safety
Risks Management
Ensure the conformity of the delivered products and services and contribute to case feedback
Takes part in SMS instances/initiatives upon request and achieve prevention plan within domain
Compliance: Safety, Security and Customs
Strictly complying with safety, security and custom laws and regulations:
• SMS: Report any item related directly or indirectly to flight safety and security, immediately
• Ensure the conformity of the delivered products and services and contribute to case feedback
• Be vigilant on and act proactive on situations that can hamper safety, security and customs.
• Be aware of the specific compliance risks customers served could have on AFKL and use appropriate questioning to ensure precise description of all expeditions.
• Commit to 5 Safety Principles (Work Safely, Stick to the Rules, Report Unsafe Situations, Help and Challenge Each Other, Be fit to Work)
• Commit to the 5 compliance commitments (Know what you transport, Catch discrepancies as early as possible, No means NO, Prepare for continuous change, Integrate & Innovate)
Job-Requirements: knowledge, learned disciplines, experience
• Preferably Experience in Customer Service (attitude, tone of voice, quality of language to adopt in telephone servicing)
• Proficient in Microsoft Office suite (Excel, Word, Powerpoint, etc)
• Fluency in a second language is a plus (Spanish, French, Dutch)
Job-Requirements: Competencies
• Teamwork
• Initiative
• Adaptability
• Excellence
• Technical/Professional knowledge
• Communication skills (written and verbal)
• Customer focus
• Impact
Job Types: Full-time, Part-time
Pay: From $18.20 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
Weekly day range:
• Monday to Friday
• Weekend availability
Application Question(s):
• Air France KLM are seeking full-time (40 hrs/week) and part-time (up to 20 hours/week) candidates. Are you looking for a Full-time or Part-time role?
Work Location: One location Show more details...
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of the largest worldwide freight network; it is a connectivity engine in its own right.
Working time overview:
• Hybrid Working (3x a week in office, 2x a week at home)
• 8hr shift in the window period of 8am to 8pm
• Rotation on Saturday shift (approx once a month)
Job Summary
The primary function of the Customer Experience Representative is to enable business relationship with DL & AFKLMP customers through all service activities, including but not limited to order processing & sales administration, customer information, Track & Trace and after sales activities.
The focus on Service allows the Representative to have an active role on generating revenues from short term Sales by developing and maintaining customer relationship on a day to day basis.
Together with Inside Sales and Quote Desk roles, it is the third pillar of Customer Preference in offices throughout the USA.
Organizational context
Within Sales and Distribution Department, Service Desk Representative CXO JV (SD Rep) is part of the Customer Service Organization of USA market. SD Rep reports to CXO JV Manager. SD Rep is the main point of contact for customers on a day to day basis. The quality of the relationship with customers is a key element to Customer Preference as this daily contacts translates our product/services positioning into actual business flow in a short term focus.
SD Rep is thus in permanent contact with customers, and interacts regularly with Sales, Ops, the Hubs, RM, other CSO offices, management and support.
Key Result Areas
Pre-sales (information distribution)
• Provide information to Customers with regard to general DL & AFKLMP services, either pro-actively or upon request:
• Availability & capacity and Customer allocations
• Rates & Surcharges,
• Network, Products, embargoes and restrictions
• General and local conditions for sales, promotions/campaign
• Actively promote Digital channels.
• Execute marketing campaign based on guidelines and material provided by departments involved.
• Proactively obtain and share business intelligence with Sales and all other departments involved.
Order processing and Sales Administration
• Deliver conform final booking reflecting customer request and within commercial and operational guidelines of DL & AFKLMP Cargo.
Main elements are:
• When the original customer’s booking request is not possible, offer alternatives and upsell based on the guidelines provided.
• Find a solution for a capacity request outside the product network through in-house forwarder and interline.
• Take, make and process pre and new bookings, confirm, modify and cancel bookings according to agreed procedures and guidelines.
• Verify, monitor that correct rate is linked to the booking.
• Link the spot rate to the AWB when an offer is agreed upon and the order is created.
• Pro-actively (re-)confirm bookings obtaining weight/volumes from customers before receiving the shipments, enabling operations to anticipate on actual details.
• Advice and support customers on online bookings.
• Verify, monitor or correct online bookings
• Take all applicable actions required prior to accommodate the shipment:
• Organize OK to FWD procedure.
• Liaise with CSO at destination to ensure all preparations are made to accommodate shipment
• Instruct local operations manager on actions for special shipments and/ or customers when needed
Track & trace
• Provide information on status of a shipment, based on available information (on existing tools):
• React upon and pro-actively inform customers in case of irregularities/discrepancies, propose alternative solutions or initiate tracing.
• Inform customers of Non delivery based on information received from OPS.
• Inform customers on Imports (before arriving at destination).
• Promote Track & Trace tool
After sales
After the transport of the shipment execute all after sales related activities to ensure customer satisfaction
• Assist Cargo claim analyst(s) to obtain claim related documents and information.
• Handle dissatisfactions of customers regarding services rendered (complaints without financial compensation), within the boundaries.
• On customer’s request arrange Proof of Delivery (POD).
• Assist on requests received from Revenue Integrity Center (RIC).
• Register and organize follow up of no-shows/low shows, last minute cancellations and report to departments involved.
• Submit Rate Change Request when applicable.
SMS MANAGEMENT OF FLIGHTS SAFETY
Safety culture
Respect Executive Committee commitment : ‘a fundamental challenge which is not in conflict with operational, commercial and financial objectives’
Actively contributes to flight safety discussion in meetings where Flight Safety chapter is inserted
Ease the operation of network flights safety and reports any item related directly or indirectly to flight safety
Risks Management
Ensure the conformity of the delivered products and services and contribute to case feedback
Takes part in SMS instances/initiatives upon request and achieve prevention plan within domain
Compliance: Safety, Security and Customs
Strictly complying with safety, security and custom laws and regulations:
• SMS: Report any item related directly or indirectly to flight safety and security, immediately
• Ensure the conformity of the delivered products and services and contribute to case feedback
• Be vigilant on and act proactive on situations that can hamper safety, security and customs.
• Be aware of the specific compliance risks customers served could have on AFKL and use appropriate questioning to ensure precise description of all expeditions.
• Commit to 5 Safety Principles (Work Safely, Stick to the Rules, Report Unsafe Situations, Help and Challenge Each Other, Be fit to Work)
• Commit to the 5 compliance commitments (Know what you transport, Catch discrepancies as early as possible, No means NO, Prepare for continuous change, Integrate & Innovate)
Job-Requirements: knowledge, learned disciplines, experience
• Preferably Experience in Customer Service (attitude, tone of voice, quality of language to adopt in telephone servicing)
• Proficient in Microsoft Office suite (Excel, Word, Powerpoint, etc)
• Fluency in a second language is a plus (Spanish, French, Dutch)
Job-Requirements: Competencies
• Teamwork
• Initiative
• Adaptability
• Excellence
• Technical/Professional knowledge
• Communication skills (written and verbal)
• Customer focus
• Impact
Job Types: Full-time, Part-time
Pay: From $18.20 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
Weekly day range:
• Monday to Friday
• Weekend availability
Application Question(s):
• Air France KLM are seeking full-time (40 hrs/week) and part-time (up to 20 hours/week) candidates. Are you looking for a Full-time or Part-time role?
Work Location: One location Show more details...
via Indeed
posted_at: 9 days agoschedule_type: Full-time
Air France KLM Engineering & Maintenance
As an Airline MRO, our role at Air France Industries KLM Engineering & Maintenance is to guarantee the smooth operation of the aircraft our customers entrust to us. We are a major multi-product MRO (Maintenance, Repair, Overhaul) provider. With a workforce of over 12,800, We offer comprehensive technical support ranging from engineering and line... maintenance to engine overhaul, aero structure and fan thrust
Air France KLM Engineering & Maintenance
As an Airline MRO, our role at Air France Industries KLM Engineering & Maintenance is to guarantee the smooth operation of the aircraft our customers entrust to us. We are a major multi-product MRO (Maintenance, Repair, Overhaul) provider. With a workforce of over 12,800, We offer comprehensive technical support ranging from engineering and line... maintenance to engine overhaul, aero structure and fan thrust reverser support, as well as the management, repair and supply of components backed by a powerful logistics network. We support almost 3,00 aircraft operated by 200 major airlines.
Hybrid work model (3x weekly in office 2x weekly work from home).
Job Responsibilities
The Repair and Availability Controller (R&AC) is responsible for repair and delivery service levels for our customers by:
1. Issuing repair orders within 24 Hrs. after receipt of the customers’ parts
2. Managing the repair flow at the designated vendor to assure timely re-delivery of the repaired
parts, including receipt of the parts.
3. Release parts on customer requests’ within the agreed timeframe. The R&AC is involved in the whole logistical flow of components within the 787 supply chain.
Main job tasks:
• Issue repair orders:
a. Check and complete the documentation of the unserviceable part in the designated systems Crocos and Aeroxchange.
b. Prepare the (warranty) repair order in the SAP system
c. Assure and register shipment of the repair order to the designated vendor
d. Report deficiencies in customer paperwork or information
e. Prepare shipping documents for parts repaired at European facilities and inform the Amsterdam organization.
• Managing repair flow (not limited to the orders made at the Miami Location)
a. Assure and register receipt of the part at the vendors’ location and estimated return
date
b. Review and process quotes, including preparation of customer invoicing.
c. Report and take action on any deviations to the agreed repair turn time to limit impact for the customer
d. Register shipments and receipt of repaired components in the designated systems.
e. Support the Amsterdam organization with specific repair orders on request
• Release of parts
a. Acknowledge customer requests’ within the agreed target time (< 1 Hr.)
b. Check and complete part information in the designated system to inform the customer
c. Prepare shipping documents
d. Assure release of the parts from any of the KLM warehouses (Miami, Amsterdam, Kuala Lumpur)
e. Inform customer with shipping details and register information in the designated
systems
• Other
a. Stock balancing between KLM storage locations based on input from KLM Pool
Management, prepare shipping documents and release parts from the warehouse.
Register in the applicable systems
Knowledge, education and experience
Proficient in English, second language (Spanish) is preferred.
• Ability and willingness to learn KLM specific IT systems
• Knowledge of SAP is a plus, as is proven experience as an inspector incoming goods.
Physical Demands
Ability to lift up to 40 lbs and over 40 lbs. with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
• Periodic travel may be required as deemed necessary to perform this job
• Saturday/Sunday shifts are included (work from home on those days)
• Hybrid work model (3x weekly in office 2x weekly work from home).
Job Type: Full-time
Pay: From $19.45 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability
Work Location: One location Show more details...
As an Airline MRO, our role at Air France Industries KLM Engineering & Maintenance is to guarantee the smooth operation of the aircraft our customers entrust to us. We are a major multi-product MRO (Maintenance, Repair, Overhaul) provider. With a workforce of over 12,800, We offer comprehensive technical support ranging from engineering and line... maintenance to engine overhaul, aero structure and fan thrust reverser support, as well as the management, repair and supply of components backed by a powerful logistics network. We support almost 3,00 aircraft operated by 200 major airlines.
Hybrid work model (3x weekly in office 2x weekly work from home).
Job Responsibilities
The Repair and Availability Controller (R&AC) is responsible for repair and delivery service levels for our customers by:
1. Issuing repair orders within 24 Hrs. after receipt of the customers’ parts
2. Managing the repair flow at the designated vendor to assure timely re-delivery of the repaired
parts, including receipt of the parts.
3. Release parts on customer requests’ within the agreed timeframe. The R&AC is involved in the whole logistical flow of components within the 787 supply chain.
Main job tasks:
• Issue repair orders:
a. Check and complete the documentation of the unserviceable part in the designated systems Crocos and Aeroxchange.
b. Prepare the (warranty) repair order in the SAP system
c. Assure and register shipment of the repair order to the designated vendor
d. Report deficiencies in customer paperwork or information
e. Prepare shipping documents for parts repaired at European facilities and inform the Amsterdam organization.
• Managing repair flow (not limited to the orders made at the Miami Location)
a. Assure and register receipt of the part at the vendors’ location and estimated return
date
b. Review and process quotes, including preparation of customer invoicing.
c. Report and take action on any deviations to the agreed repair turn time to limit impact for the customer
d. Register shipments and receipt of repaired components in the designated systems.
e. Support the Amsterdam organization with specific repair orders on request
• Release of parts
a. Acknowledge customer requests’ within the agreed target time (< 1 Hr.)
b. Check and complete part information in the designated system to inform the customer
c. Prepare shipping documents
d. Assure release of the parts from any of the KLM warehouses (Miami, Amsterdam, Kuala Lumpur)
e. Inform customer with shipping details and register information in the designated
systems
• Other
a. Stock balancing between KLM storage locations based on input from KLM Pool
Management, prepare shipping documents and release parts from the warehouse.
Register in the applicable systems
Knowledge, education and experience
Proficient in English, second language (Spanish) is preferred.
• Ability and willingness to learn KLM specific IT systems
• Knowledge of SAP is a plus, as is proven experience as an inspector incoming goods.
Physical Demands
Ability to lift up to 40 lbs and over 40 lbs. with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
• Periodic travel may be required as deemed necessary to perform this job
• Saturday/Sunday shifts are included (work from home on those days)
• Hybrid work model (3x weekly in office 2x weekly work from home).
Job Type: Full-time
Pay: From $19.45 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability
Work Location: One location Show more details...
via Indeed
schedule_type: Full-timesalary: 57K–75K a year
About Air France KLM Cargo
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of one of the largest worldwide
About Air France KLM Cargo
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of one of the largest worldwide freight network; it is a connectivity engine in its own right.
Job Role:
The Operations Manager must ensure Operational integrity by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals.
In line with Group guidelines and standard of quality, manages activities of local Operations in order to ensure optimal utilization of aircrafts cargo and trucks capacity, contributing to customer satisfaction and maximization of load factor.
The Operations Manager is the representative of Operations in the station and is responsible for maintaining a constant communication with Sales and Distribution, Customer Service, Local Authorities and vendor/handling companies under contract to Cargo and Ground Operations. Responsible for managing his/her team including all HR related aspects.
The Operations Manager will also be responsible for Newark Airport. Travel approximately 25% of the time is expected and at times on short notice.
Organizational Context:
The Operations Manager reports hierarchically to the Regional Operations Manager and functionally to the AODs and RAOM.
The Operations Officers, Operations Agents and Deputy Operations Manager (if applicable) report to the Operations Manager.
The Operations Manager is responsible for managing the contracted vendors of his/her station, the warehouse and Martinair full freighter ramp handling, Load Control and operations support activities (Flight Handling SPLFF), and might participate in some handling duties depending on local settings and scope of service arranged with local handling companies.
Key Responsibilities:
1. Cargo handling
• Guarantee build-up plan instructions for all flights related to his station(s) / his market, based on the final booking list, which should comply with all legal and procedural regulations.
• Provide direct instruction to third parties in the specified loading and buildup
• Initiate and/or control the design and the implementation of local procedures, if local circumstances require so.
• Organize arrival manifest’s review for irregularities prior to flight arrival, problems’ anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.
• Organize future flights’ preview for potential conflicts, especially for cargo planned from another station.
• Organize and steer if applicable local trucking operations
2. Capacity Management
• Coordinate and optimize flight capacity vs. cargo demand.
• Organize and control last minute changes in cargo demand to optimize flight capacity.
3. Operational Integrity / Procedural Compliance
• Operating carriers( AF KL) have a set of operational procedures which comply with all legal and procedural regulations, taking into account specific local situations as documented in My E-doc.
• Ensure and control local compliance of the operational procedures
• Where local situations require deviation, develop and implement in conjunction with RegionalOperations Manager / Regional Director and / or Area Operations Director’s / RAOM guidelines and procedures.
• Ensure Safety Management systems (SMS) as deployed by the Operating Carrier are used like audits , Station surveys, etc…..
• Ensure station information for Operations as published by various means like Minimaq , Station Information System
4. Quality control and supplier management
• Ensure all shipments are monitored, measured and reported against pre-defined quality standards.
• Organize actions taken on all reported deviations by the specified responsible party. Eg. 1) Monitor staff / GHA and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level. 2) Take local actions to correct any deviations or discrepancies and report to AODs and Market Managers. 3) Guarantee all tracking/tracing (local) monitoring requests are action and ensure accurate and timely response by third-party handling company. 4) Prepare procedural gap analysis for review meeting with third parties involved 5) Perform as per Minimaq with suppliers (GHA, trucking companies) regular review meetings for analyzing and taking actions against deviations and discrepancies including C2K quality reporting system.
Job-Requirements: knowledge, learned disciplines, experience
• High-school graduate or same level by experience
• Knowledge of Cargo Industry, operational processes, procedures & products
• Knowledge of Cargo booking tools
Job-Requirements: Competencies
• Coaching
• Initiative
• Adaptability
• Business Orientation
• Stress Tolerance
• Technical & professional knowledge
AF-KLM is committed to employing a diverse workforce EOE/M/F/H/V
Job Type: Full-time
Pay: $57,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability
Work Location: One location Show more details...
Connecting is our goal and our mission. At Air France KLM Cargo, we are "HERE TO CONNECT" with our customers and our partners...
Our efforts also contribute to worldwide connectivity. With 295 destinations in 110 countries, 3,500 cargo employees and 453 aircraft (i.e. more than one million tonnes of cargo over the last twelve months), Air France KLM Martinair Cargo is not just an operator of one of the largest worldwide freight network; it is a connectivity engine in its own right.
Job Role:
The Operations Manager must ensure Operational integrity by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals.
In line with Group guidelines and standard of quality, manages activities of local Operations in order to ensure optimal utilization of aircrafts cargo and trucks capacity, contributing to customer satisfaction and maximization of load factor.
The Operations Manager is the representative of Operations in the station and is responsible for maintaining a constant communication with Sales and Distribution, Customer Service, Local Authorities and vendor/handling companies under contract to Cargo and Ground Operations. Responsible for managing his/her team including all HR related aspects.
The Operations Manager will also be responsible for Newark Airport. Travel approximately 25% of the time is expected and at times on short notice.
Organizational Context:
The Operations Manager reports hierarchically to the Regional Operations Manager and functionally to the AODs and RAOM.
The Operations Officers, Operations Agents and Deputy Operations Manager (if applicable) report to the Operations Manager.
The Operations Manager is responsible for managing the contracted vendors of his/her station, the warehouse and Martinair full freighter ramp handling, Load Control and operations support activities (Flight Handling SPLFF), and might participate in some handling duties depending on local settings and scope of service arranged with local handling companies.
Key Responsibilities:
1. Cargo handling
• Guarantee build-up plan instructions for all flights related to his station(s) / his market, based on the final booking list, which should comply with all legal and procedural regulations.
• Provide direct instruction to third parties in the specified loading and buildup
• Initiate and/or control the design and the implementation of local procedures, if local circumstances require so.
• Organize arrival manifest’s review for irregularities prior to flight arrival, problems’ anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.
• Organize future flights’ preview for potential conflicts, especially for cargo planned from another station.
• Organize and steer if applicable local trucking operations
2. Capacity Management
• Coordinate and optimize flight capacity vs. cargo demand.
• Organize and control last minute changes in cargo demand to optimize flight capacity.
3. Operational Integrity / Procedural Compliance
• Operating carriers( AF KL) have a set of operational procedures which comply with all legal and procedural regulations, taking into account specific local situations as documented in My E-doc.
• Ensure and control local compliance of the operational procedures
• Where local situations require deviation, develop and implement in conjunction with RegionalOperations Manager / Regional Director and / or Area Operations Director’s / RAOM guidelines and procedures.
• Ensure Safety Management systems (SMS) as deployed by the Operating Carrier are used like audits , Station surveys, etc…..
• Ensure station information for Operations as published by various means like Minimaq , Station Information System
4. Quality control and supplier management
• Ensure all shipments are monitored, measured and reported against pre-defined quality standards.
• Organize actions taken on all reported deviations by the specified responsible party. Eg. 1) Monitor staff / GHA and equipment to achieve all quality targets and to execute all working procedures required on a per-shipment and flight level. 2) Take local actions to correct any deviations or discrepancies and report to AODs and Market Managers. 3) Guarantee all tracking/tracing (local) monitoring requests are action and ensure accurate and timely response by third-party handling company. 4) Prepare procedural gap analysis for review meeting with third parties involved 5) Perform as per Minimaq with suppliers (GHA, trucking companies) regular review meetings for analyzing and taking actions against deviations and discrepancies including C2K quality reporting system.
Job-Requirements: knowledge, learned disciplines, experience
• High-school graduate or same level by experience
• Knowledge of Cargo Industry, operational processes, procedures & products
• Knowledge of Cargo booking tools
Job-Requirements: Competencies
• Coaching
• Initiative
• Adaptability
• Business Orientation
• Stress Tolerance
• Technical & professional knowledge
AF-KLM is committed to employing a diverse workforce EOE/M/F/H/V
Job Type: Full-time
Pay: $57,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Weekend availability
Work Location: One location Show more details...
via San Francisco, CA - Geebo
posted_at: 22 hours agoschedule_type: Full-timesalary: 20–28 an hour
4.
1 Quick Apply Full-time 3 hours ago Full Job Description About Air France & KLM A global giant with a strong European base, the Air France-KLM Group's main areas of business are passenger transport, cargo transport and aeronautical maintenance.
Air France-KLM is the leading Group in terms of international traffic on departure from Europe...
It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal
4.
1 Quick Apply Full-time 3 hours ago Full Job Description About Air France & KLM A global giant with a strong European base, the Air France-KLM Group's main areas of business are passenger transport, cargo transport and aeronautical maintenance.
Air France-KLM is the leading Group in terms of international traffic on departure from Europe...
It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia.
Its Flying Blue loyalty program is one of the leaders in Europe with over 15 million members.
Together with its partners Delta Air Lines and Alitalia, Air France and KLM operates the largest transatlantic joint venture with more than 275 daily flights.
The group also offers cargo transport and aeronautical maintenance solutions.
Air France and KLM are also members of the SkyTeam alliance which has 19 member airlines, offering customers access to a global network of over 14,500 daily flights to more than 1,150 destinations in more than 175 countries.
The Position By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:
Be willing to help customers and be attentive to their needs Be involved and proactive Be courteous and friendly Be impeccably dressed and well-mannered Deliver a high level of expertise Provide relevant information regularly Create a welcoming environment Key
Responsibilities:
Commit to our Customer Service and Quality Standards Maintain a high standard of safety and security according to the Air France & KLM safety policies Check-in with document verification, perform gate and arrival, lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs information Acquire and deploy new skills though training Job Requirements:
Must be able to fulfill all regular airport duties after comprehensive training Provide a safe and secure flight handling for arrivals and departures Knowledge of Amadeus, Altea DC, WorldTracer etc.
are preferred Shift work is required, including nights, weekends and holidays Knowledge of Word and Excel are preferred Be at least 18 years of age and are legally authorized to work in the United States without sponsorship Pass an extensive post offer pre-employment background check and pre-employment drug test All new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability.
If you are offered employment by Air France, this requirement must be met by your date of hire.
Key Job Competencies:
Customer Focus Impact Technical and Professional Knowledge Teamwork Job Specifics:
$19.
65/hour, to be increased to $21.
13/hour after 6 months of service and to $21.
63/hour after one year of service Working 5 days a week with 2 consecutive days off Position starts at 25-40 hours a week and will be around 25 hours a week in the winter, with the potential to work 40 hours in the future based on qualifications and development Comprehensive training will be provided When applying, please ensure your resume is attached in.
doc,.
docx, or.
pdf format only.
Air France is committed to employing a diverse workforce.
EOE/M/F/H/V Job Type:
Full-time Pay:
From $19.
65 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
Holidays Overtime Weekend availability Application Question(s):
Are you able to work late nights, weekends and holidays? Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
1 Quick Apply Full-time 3 hours ago Full Job Description About Air France & KLM A global giant with a strong European base, the Air France-KLM Group's main areas of business are passenger transport, cargo transport and aeronautical maintenance.
Air France-KLM is the leading Group in terms of international traffic on departure from Europe...
It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia.
Its Flying Blue loyalty program is one of the leaders in Europe with over 15 million members.
Together with its partners Delta Air Lines and Alitalia, Air France and KLM operates the largest transatlantic joint venture with more than 275 daily flights.
The group also offers cargo transport and aeronautical maintenance solutions.
Air France and KLM are also members of the SkyTeam alliance which has 19 member airlines, offering customers access to a global network of over 14,500 daily flights to more than 1,150 destinations in more than 175 countries.
The Position By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by implementing the 7 Service Standards:
Be willing to help customers and be attentive to their needs Be involved and proactive Be courteous and friendly Be impeccably dressed and well-mannered Deliver a high level of expertise Provide relevant information regularly Create a welcoming environment Key
Responsibilities:
Commit to our Customer Service and Quality Standards Maintain a high standard of safety and security according to the Air France & KLM safety policies Check-in with document verification, perform gate and arrival, lounge duties, provide general flight information, assist with baggage service and provide arriving passengers with immigration and customs information Acquire and deploy new skills though training Job Requirements:
Must be able to fulfill all regular airport duties after comprehensive training Provide a safe and secure flight handling for arrivals and departures Knowledge of Amadeus, Altea DC, WorldTracer etc.
are preferred Shift work is required, including nights, weekends and holidays Knowledge of Word and Excel are preferred Be at least 18 years of age and are legally authorized to work in the United States without sponsorship Pass an extensive post offer pre-employment background check and pre-employment drug test All new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability.
If you are offered employment by Air France, this requirement must be met by your date of hire.
Key Job Competencies:
Customer Focus Impact Technical and Professional Knowledge Teamwork Job Specifics:
$19.
65/hour, to be increased to $21.
13/hour after 6 months of service and to $21.
63/hour after one year of service Working 5 days a week with 2 consecutive days off Position starts at 25-40 hours a week and will be around 25 hours a week in the winter, with the potential to work 40 hours in the future based on qualifications and development Comprehensive training will be provided When applying, please ensure your resume is attached in.
doc,.
docx, or.
pdf format only.
Air France is committed to employing a diverse workforce.
EOE/M/F/H/V Job Type:
Full-time Pay:
From $19.
65 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
Holidays Overtime Weekend availability Application Question(s):
Are you able to work late nights, weekends and holidays? Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Indeed
posted_at: 19 days agoschedule_type: Full-timesalary: 45.8K–61.1K a year
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic
About Air France - KLM
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic and dynamic team.
You'll be representing Air France-KLM in the United States and working closely together with Delta Airlines.
Job Role:
The Brand Marketing Specialist services the Air France and KLM Royal Dutch Airlines brands throughout the USA. The focus is on building brand awareness and consideration in line with both brands’ purpose, positioning, and personality, within the context of the American market.
Organizational Context:
Based in NYC, this role sits alongside various other USA Brand & Marketing positions, including Loyalty Marketing Specialist, Partnerships-Sponsorships-Events Specialist, and Brand Design Specialist. The Brand Marketing Specialist reports to the USA’s Brand & Marketing Director, who in turn reports to the North American Commercial Director.
Works closely with: AF-KL US: Direct Sales / Digital Marketing, Sales Development, and Finance/Accounting. Also with external agencies, vendors, and fulfillment houses
Key Responsibilities:
Brand Visibility (20%)
Work with the Brand & Marketing Director to build and track annual U.S. brand visibility plans for Air France and KLM. This includes…
• Objectives
• Strategies
• Budgeting
• Timing / sequencing (i.e., annual calendar)
• Tracking study
• ROI
Advertising Creative & Media (40%)
• Liaise with our Marketing colleagues and agencies in Paris (Air France) and Amsterdam (KLM) for paid media plans and creative developed at the global level. Aspects include objectives, strategies, messaging, timing / sequencing, budgets, and billing / invoices / payments / credits. Execution is heavily weighted toward digital media vehicles (online video, social media, etc.) but also includes print and out-of-home.
• For paid media plans and creative developed at the local U.S. level, work with our local NY-based media services agencies and our in-house Brand Design Specialist. Aspects of this include objectives, strategies, messaging, timing / sequencing, budgets, and billing / invoices / payments / credits. Execution is heavily weighted toward print, out-of-home, and radio.
Branded Merchandise / Items (20%)
Develop and manage our annual plan for branded merchandise / items for Air France and KLM. This includes:
• Identify what is needed / desired / affordable for the year, working in conjunction with other teams within the Commercial department (i.e., Sales Development, Direct Sales / Digital Marketing, Communications)
• Evaluate existing vendors and identify new vendors who can help us ‘up our game’ in branded merchandise / items
• Plan and budget merchandise / item quantities
• Review and approve cost estimates
• Work with our Finance / Accounting department on billing / invoices / payments / credits
• Work with the company’s Brand Design Specialist on creative (concept, colors, type, layout, etc.) for the merchandise / items
• Review and approve prototypes
• Manage, control, order, and ship inventory as needed. E.g., to NYC office, to airports stations, to Sales Development team members, to off-site fulfilment center (All Fulfillment Direct), etc.
Miscellaneous Marketing & Creative Support (20%)
• Work with the company’s Partnerships-Sponsorships-Events Specialist and Brand Design Specialist on the development and execution of branded creative for sponsorships. For example, logo placements, boilerplate statements, etc.
• Work with the company’s Partnerships-Sponsorships-Events Specialist and Brand Design Specialist on the development and execution of branded creative for events. For example, banners, signs, eMail newsletters, collateral material, etc. (Note: Implementation of this creative at the brands’ events is the responsibility of the Partnerships-Sponsorships-Events Specialist.)
• Work with the company’s Sales Development team and Brand Design Specialist to ensure that trade marketing communications to Travel Management Companies and Corporations are on-brand.
Job-Requirements: knowledge, learned disciplines, experience
• Bachelor’s Degree preferred: Preferably in a Business major such as Marketing or Management
• * 4+ years of post-college experience: Could have previously worked at:
• a manufacturer (e.g., a Consumer Packaged Goods company)
• a services company (e.g., financial services, insurance company, etc.)
• an agency (e.g., advertising, media, direct marketing)
• a travel industry company (e.g., hotels, resorts, airlines, travel agency, etc.)
• * Project management skills including:
- Ability to perform multiple tasks in a fast paced environment
- Ability to prioritize projects according to importance and urgency
• Managing many stakeholders/vendorsMust maintain an excellent relationship with internal and external partners, creating an atmosphere of cooperation for sharing information, timelines, budgets, etc.
• * Technical proficiency in:Microsoft 365 / Office (PowerPoint, Excel, Word); Microsoft Teams,pdfs
• * Hours
• Normal business hours + some travel required on occasion (e.g., Paris and Amsterdam)
Job-Requirements: Competencies
• Business orientation
• Communication
• Innovation
• Excellence
• Initiative
• Teamwork
• Planning and Organizing
Job Type: Full-time
Pay: $45,800.00 - $61,100.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• Marketing: 3 years (Preferred)
Work Location: Hybrid remote in NY, NY 10018 Show more details...
With three key areas of expertise (air passenger transport, cargo transport, and aircraft maintenance), Air France-KLM is one of the industry leading European Airlines...
With a fleet of 537 aircraft (divided between Air France, KLM Royal Dutch Airlines, and Transavia), our Group provides services to up to 300 destinations in 117 countries with 71,000 globally.
This role is for someone who wants to be part of an energetic and dynamic team.
You'll be representing Air France-KLM in the United States and working closely together with Delta Airlines.
Job Role:
The Brand Marketing Specialist services the Air France and KLM Royal Dutch Airlines brands throughout the USA. The focus is on building brand awareness and consideration in line with both brands’ purpose, positioning, and personality, within the context of the American market.
Organizational Context:
Based in NYC, this role sits alongside various other USA Brand & Marketing positions, including Loyalty Marketing Specialist, Partnerships-Sponsorships-Events Specialist, and Brand Design Specialist. The Brand Marketing Specialist reports to the USA’s Brand & Marketing Director, who in turn reports to the North American Commercial Director.
Works closely with: AF-KL US: Direct Sales / Digital Marketing, Sales Development, and Finance/Accounting. Also with external agencies, vendors, and fulfillment houses
Key Responsibilities:
Brand Visibility (20%)
Work with the Brand & Marketing Director to build and track annual U.S. brand visibility plans for Air France and KLM. This includes…
• Objectives
• Strategies
• Budgeting
• Timing / sequencing (i.e., annual calendar)
• Tracking study
• ROI
Advertising Creative & Media (40%)
• Liaise with our Marketing colleagues and agencies in Paris (Air France) and Amsterdam (KLM) for paid media plans and creative developed at the global level. Aspects include objectives, strategies, messaging, timing / sequencing, budgets, and billing / invoices / payments / credits. Execution is heavily weighted toward digital media vehicles (online video, social media, etc.) but also includes print and out-of-home.
• For paid media plans and creative developed at the local U.S. level, work with our local NY-based media services agencies and our in-house Brand Design Specialist. Aspects of this include objectives, strategies, messaging, timing / sequencing, budgets, and billing / invoices / payments / credits. Execution is heavily weighted toward print, out-of-home, and radio.
Branded Merchandise / Items (20%)
Develop and manage our annual plan for branded merchandise / items for Air France and KLM. This includes:
• Identify what is needed / desired / affordable for the year, working in conjunction with other teams within the Commercial department (i.e., Sales Development, Direct Sales / Digital Marketing, Communications)
• Evaluate existing vendors and identify new vendors who can help us ‘up our game’ in branded merchandise / items
• Plan and budget merchandise / item quantities
• Review and approve cost estimates
• Work with our Finance / Accounting department on billing / invoices / payments / credits
• Work with the company’s Brand Design Specialist on creative (concept, colors, type, layout, etc.) for the merchandise / items
• Review and approve prototypes
• Manage, control, order, and ship inventory as needed. E.g., to NYC office, to airports stations, to Sales Development team members, to off-site fulfilment center (All Fulfillment Direct), etc.
Miscellaneous Marketing & Creative Support (20%)
• Work with the company’s Partnerships-Sponsorships-Events Specialist and Brand Design Specialist on the development and execution of branded creative for sponsorships. For example, logo placements, boilerplate statements, etc.
• Work with the company’s Partnerships-Sponsorships-Events Specialist and Brand Design Specialist on the development and execution of branded creative for events. For example, banners, signs, eMail newsletters, collateral material, etc. (Note: Implementation of this creative at the brands’ events is the responsibility of the Partnerships-Sponsorships-Events Specialist.)
• Work with the company’s Sales Development team and Brand Design Specialist to ensure that trade marketing communications to Travel Management Companies and Corporations are on-brand.
Job-Requirements: knowledge, learned disciplines, experience
• Bachelor’s Degree preferred: Preferably in a Business major such as Marketing or Management
• * 4+ years of post-college experience: Could have previously worked at:
• a manufacturer (e.g., a Consumer Packaged Goods company)
• a services company (e.g., financial services, insurance company, etc.)
• an agency (e.g., advertising, media, direct marketing)
• a travel industry company (e.g., hotels, resorts, airlines, travel agency, etc.)
• * Project management skills including:
- Ability to perform multiple tasks in a fast paced environment
- Ability to prioritize projects according to importance and urgency
• Managing many stakeholders/vendorsMust maintain an excellent relationship with internal and external partners, creating an atmosphere of cooperation for sharing information, timelines, budgets, etc.
• * Technical proficiency in:Microsoft 365 / Office (PowerPoint, Excel, Word); Microsoft Teams,pdfs
• * Hours
• Normal business hours + some travel required on occasion (e.g., Paris and Amsterdam)
Job-Requirements: Competencies
• Business orientation
• Communication
• Innovation
• Excellence
• Initiative
• Teamwork
• Planning and Organizing
Job Type: Full-time
Pay: $45,800.00 - $61,100.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• Marketing: 3 years (Preferred)
Work Location: Hybrid remote in NY, NY 10018 Show more details...
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