The Asian Development Bank (ADB) is an international development finance institution that aims to reduce poverty and improve living standards in the Asia-Pacific region. The organization provides loans, grants, and technical assistance to its member countries, with a focus on infrastructure development, regional cooperation, and sustainable economic growth. ADB's website serves as a platform for sharing information on its projects and initiatives, publications on a range of development issues, events and conferences, job opportunities, and other resources. The website also features news updates and blogs written by ADB staff members, offering insights into the bank's work and the development challenges facing the region.
The financial crisis in 1997 prompted a focus on poverty reduction. Most recently, the natural disasters in the early 2000s catapulted the ADB into disaster recovery.borgenproject.orgIn its eventful 55-year history, the one constant of the Asian Development Bank is its willingness to assume a central role to address regional challenges.
Policies on the inspection function, involuntary resettlement and indigenous peoples designed to protect the rights of people affected by a project were also approved.yourarticlelibrary.comIn 1995, ADB became the first multilateral organization to have a Board-approved governance policy to ensure that development assistance fully benefits the poor.
The Japanese felt that its interest in Asia was not served by the World Bank and wanted to establish a bank in which Japan was institutionally advantaged. [2] [2] [2] [2] [2] [5] [8] [11] [18] [24]familypedia.fandom.comADB was originally conceived by some influential Japanese who formulated a "private plan" for a regional development bank in 1962, which was later endorsed by the government.
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EncryptedSite is Encrypted
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CountryHosted in Philippines
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Latitude\Longitude14.5955 / 120.972 Google Map
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Traffic rank#6,436 Site Rank
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Site age29 yrs old
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Site Owner informationWhois info
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HeadquartersMandaluyong,,,Philippines
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PresidentMasatsugu Asakawa,(from 17 January 2020)
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Legal statusTreaty
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PurposeSocial and Economic Development
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Region servedINDO- PACIFIC
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Membership68 countries
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Main organBoard of Governors
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Staff3,092
#6,436
29 yrs
Philippines
Uses workforce scheduling applications to track and monitor call volume and trends. Monitors productivity metrics and schedules to ensure adequate staffing to meet business needs. Develops and maintains a scheduling database to track availability of associates. Prepares and communicates schedules based on call volume forecasts and available staffing. Frequently provides call... volume/agent reports.
Responsibilities
Uses workforce scheduling applications to track and monitor call volume and trends; identifies agents outside acceptable thresholds and communicates discrepancies to the appropriate manager/supervisor.
Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/meals, and time-off as needed.
Develops and maintains a scheduling database to track availability of associates. Prepares and communicates daily and weekly schedules based on call volume forecasts and available staffing; coordinates associate schedule change requests and scheduling of time-off.
Provides call volume/agent reports on daily, weekly, and monthly basis.
Competencies
Customer Orientation/Positive Impact
Results Orientations/Sense of Urgency
Change Mastery
Relationship Building/Sensitivity
Problem Solving and Decision Making
Initiative
Education and Experience Requirements
High school diploma/GED with 1-3 years of call center operations experience and/or training required, or an equivalent combination of education and experience
Workforce scheduling experience preferred
Knowledge, Skills, and Abilities
Knowledge of call center operations and scheduling Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Verbal and written communication skills
Analytical skills
Problem solving and decision making
Attention to detail
Conflict resolution
Organization, time management, multi-tasking
Employment Type: FULL_TIME Show more details...
Requirements...
The ideal candidate will have 1 -5 years of dispatch experience and experience in the transportation industry. This person must possess excellent communication and negotiation skills, have multi-tasking abilities and be capable of interacting with potential and existing clients.
Employment Type: FULL_TIME Show more details...
This position maybe the most frequent point of contact with our customers. Through telephone interaction with customers, this position will play a vital role in the experience by primarily reviewing customers needs to determine the area that may be able to assist them best...
GENERAL LEVEL OF RESPONSIBILITY
The position is a non-exempt level and will have the opportunity to provide top-notch customer service by handling customer inquires. Your day will be spent having professional and friendly interactions with potential customers to understand their needs. From your questions and information provided by the customer you will also determine what alternative areas that can best respond to the customer's needs.
TYPICAL JOB DUTIES
Under direct supervision, utilize pre-determined scripting and call flow guides to review customers needs. Exercise some judgment capability; is able to work independently on routine matters. Individual is accountable to adhere to routine call center metrics such as schedule adherence and attendance policy. Handles incoming calls, follows departmental guidelines to assess customer needs. Answers routine customer inquires and responds to questions and complaints delivered by the customer by telephone. Refers more difficult or complex problems to supervisor. Will utilize the computer to update and access customer information.
Qualifications
DESIRED BACKGROUND OR TRAINING
1-2 years experience in a Customer Service environment, Requires basic computer proficiency. Strong communication and customer service skills with ability to professionally handle customer objections with rebuttals. Experience working well in a team environment to service customers. Exceptional problem solving skills and the ability to follow procedures. Strong listening and verbal communication skills.
Detail-oriented and organized with ability to multi-task. Must have the ability to work specific shift schedules. Various shifts are available e which include some weekends and evenings.
Employment Type: FULL_TIME Show more details...