Asian Development Bank

The Asian Development Bank (ADB) is an international development finance institution that aims to reduce poverty and improve living standards in the Asia-Pacific region. The organization provides loans, grants, and technical assistance to its member countries, with a focus on infrastructure development, regional cooperation, and sustainable economic growth. ADB's website serves as a platform for sharing information on its projects and initiatives, publications on a range of development issues, events and conferences, job opportunities, and other resources. The website also features news updates and blogs written by ADB staff members, offering insights into the bank's work and the development challenges facing the region.

The financial crisis in 1997 prompted a focus on poverty reduction. Most recently, the natural disasters in the early 2000s catapulted the ADB into disaster recovery.borgenproject.orgIn its eventful 55-year history, the one constant of the Asian Development Bank is its willingness to assume a central role to address regional challenges.

Policies on the inspection function, involuntary resettlement and indigenous peoples designed to protect the rights of people affected by a project were also approved.yourarticlelibrary.comIn 1995, ADB became the first multilateral organization to have a Board-approved governance policy to ensure that development assistance fully benefits the poor.

The Japanese felt that its interest in Asia was not served by the World Bank and wanted to establish a bank in which Japan was institutionally advantaged. [2] [2] [2] [2] [2] [5] [8] [11] [18] [24]familypedia.fandom.comADB was originally conceived by some influential Japanese who formulated a "private plan" for a regional development bank in 1962, which was later endorsed by the government.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in Philippines

  • Latitude\Longitude
    14.5955 / 120.972    Google Map

  • Traffic rank
    #6,436 Site Rank

  • Site age
    28 yrs old

  • Site Owner information
    Whois info

  • Headquarters
    Mandaluyong,,,Philippines

  • President
    Masatsugu Asakawa,(from 17 January 2020)

  • Legal status
    Treaty

  • Purpose
    Social and Economic Development

  • Region served
    INDO- PACIFIC

  • Membership
    68 countries

  • Main organ
    Board of Governors

  • Staff
    3,092

Traffic rank
#6,436
Site age
28 yrs
Location
Philippines
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Newest job postings for Asian Development Bank
via ZipRecruiter schedule_type: Full-time
Position Overview Uses workforce scheduling applications to track and monitor call volume and trends. Monitors productivity metrics and schedules to ensure adequate staffing to meet business needs. Develops and maintains a scheduling database to track availability of associates. Prepares and communicates schedules based on call volume forecasts and available staffing. Frequently provides call... volume/agent reports. Responsibilities Uses workforce Position Overview

Uses workforce scheduling applications to track and monitor call volume and trends. Monitors productivity metrics and schedules to ensure adequate staffing to meet business needs. Develops and maintains a scheduling database to track availability of associates. Prepares and communicates schedules based on call volume forecasts and available staffing. Frequently provides call... volume/agent reports.

Responsibilities

Uses workforce scheduling applications to track and monitor call volume and trends; identifies agents outside acceptable thresholds and communicates discrepancies to the appropriate manager/supervisor.

Monitors productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, breaks/meals, and time-off as needed.

Develops and maintains a scheduling database to track availability of associates. Prepares and communicates daily and weekly schedules based on call volume forecasts and available staffing; coordinates associate schedule change requests and scheduling of time-off.

Provides call volume/agent reports on daily, weekly, and monthly basis.

Competencies

Customer Orientation/Positive Impact

Results Orientations/Sense of Urgency

Change Mastery

Relationship Building/Sensitivity

Problem Solving and Decision Making

Initiative

Education and Experience Requirements

High school diploma/GED with 1-3 years of call center operations experience and/or training required, or an equivalent combination of education and experience

Workforce scheduling experience preferred

Knowledge, Skills, and Abilities

Knowledge of call center operations and scheduling Computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Verbal and written communication skills

Analytical skills

Problem solving and decision making

Attention to detail

Conflict resolution

Organization, time management, multi-tasking

Employment Type: FULL_TIME
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via ZipRecruiter schedule_type: Full-time
Looking for an aggressive, motivated, professional individual with high energy to work in a fast paced environment. Requirements... The ideal candidate will have 1 -5 years of dispatch experience and experience in the transportation industry. This person must possess excellent communication and negotiation skills, have multi-tasking abilities and be capable of interacting with potential and existing clients. Employment Type: FULL_TIME Looking for an aggressive, motivated, professional individual with high energy to work in a fast paced environment.

Requirements...

The ideal candidate will have 1 -5 years of dispatch experience and experience in the transportation industry. This person must possess excellent communication and negotiation skills, have multi-tasking abilities and be capable of interacting with potential and existing clients.

Employment Type: FULL_TIME
Show more details...
via ZipRecruiter schedule_type: Full-time
POSITION SUMMARY This position maybe the most frequent point of contact with our customers. Through telephone interaction with customers, this position will play a vital role in the experience by primarily reviewing customers needs to determine the area that may be able to assist them best... GENERAL LEVEL OF RESPONSIBILITY The position is a non-exempt level and will have the opportunity to provide top-notch customer service by handling customer POSITION SUMMARY

This position maybe the most frequent point of contact with our customers. Through telephone interaction with customers, this position will play a vital role in the experience by primarily reviewing customers needs to determine the area that may be able to assist them best...

GENERAL LEVEL OF RESPONSIBILITY

The position is a non-exempt level and will have the opportunity to provide top-notch customer service by handling customer inquires. Your day will be spent having professional and friendly interactions with potential customers to understand their needs. From your questions and information provided by the customer you will also determine what alternative areas that can best respond to the customer's needs.

TYPICAL JOB DUTIES

Under direct supervision, utilize pre-determined scripting and call flow guides to review customers needs. Exercise some judgment capability; is able to work independently on routine matters. Individual is accountable to adhere to routine call center metrics such as schedule adherence and attendance policy. Handles incoming calls, follows departmental guidelines to assess customer needs. Answers routine customer inquires and responds to questions and complaints delivered by the customer by telephone. Refers more difficult or complex problems to supervisor. Will utilize the computer to update and access customer information.

Qualifications

DESIRED BACKGROUND OR TRAINING

1-2 years experience in a Customer Service environment, Requires basic computer proficiency. Strong communication and customer service skills with ability to professionally handle customer objections with rebuttals. Experience working well in a team environment to service customers. Exceptional problem solving skills and the ability to follow procedures. Strong listening and verbal communication skills.

Detail-oriented and organized with ability to multi-task. Must have the ability to work specific shift schedules. Various shifts are available e which include some weekends and evenings.

Employment Type: FULL_TIME
Show more details...
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