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American Chemical Society
ACS.org is the official website of the American Chemical Society (ACS), which is a nonprofit organization that supports chemistry and science education and the advancement of the chemical sciences. It provides information to chemists and the public on a wide range of topics such as scientific research, chemistry careers, and safety information. It also provides access to publications, webinars, and resources to help promote the ACS mission. It also has a student membership program where members can access additional resources and participate in a variety of activities. ACS.org is a valuable resource for anyone interested in chemistry and science.
As such, it has a management staff and executives but is not an employer of note.careerbliss.comACS more than 160,000 dues-paying members. Its 2011 net assets totaled more than $139 million. ACS is a 501c (3) nonprofit organization.
The Bakelizer was designated as the first landmark on November 9, 1993. Leo H. Baekeland used the Bakelizer autoclave to produce Bakelite, the first wholly synthetic plastic.acs.orgTo date, the American Chemical Society has declared more than 60 places, discoveries and achievements historic chemical landmarks.
Posted: (1 days ago) 33 American Chemical Society jobs available in Ohio on Indeed.com. Apply to Product Owner, Data Warehouse Architect, Sales Lead and more!seachengineeringjobs.comThe higher paying positions at American Chemical Society include human resources business partner, treasurer, sales engineer, and managing editor.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#814 Site Rank
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Site age33 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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HeadquartersWashington, D.C.
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PresidentAngela K. Wilson
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Key peopleThomas M. Connelly,(Executive Director & CEO)
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Legal status501(c)(3) nonprofit organization
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LocationUnited States
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Membershipmore than 155,000
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Budget (2016)US$528 million
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FormationApril 6, 1876
Traffic rank
#814
#814
Site age
33 yrs
33 yrs
Location
United States
United States
Popular Questions for American Chemical Society
Newest job postings for American Chemical Society
via Jobs At ACS - American Chemical Society
posted_at: 5 days agoschedule_type: Full-time
Chemical & Engineering News is the leading newsmagazine of the chemical world. It serves a dual function: as the go-to source of independent news about chemistry and as the official organ of the American Chemical Society. C&EN produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy; and it... delivers digital daily news and weekly print and digital
Chemical & Engineering News is the leading newsmagazine of the chemical world. It serves a dual function: as the go-to source of independent news about chemistry and as the official organ of the American Chemical Society. C&EN produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy; and it... delivers digital daily news and weekly print and digital formats. Published by ACS, C&EN is received by all paid members of the Society and is described in member satisfaction surveys as a primary benefit of Society membership. Its audited print/digital circulation is about 90,000, its newsletters go to more than 180,000 subscribers, and the website receives nearly 560,000 monthly unique visitors on average. C&EN makes extensive use of social media, newsletters, podcasts, and other media to augment its traditional approach to high-quality science journalism. C&EN is committed to diversity, equity, inclusion, and respect, and is a leading voice to advance these tenets for the chemical enterprise. C&EN is supported through advertising revenue and a generous subsidy from the Society.
Position Summary
C&EN is celebrating its centennial in 2023 and is seeking to transform into a digital-first set of products for its next hundred years.
The Editor-in-Chief is a senior manager in the Publications Division. The incumbent plays a significant role in formulating vision, strategies, objectives, and policies for the Division as a whole; they lead these functions for C&EN. The incumbent collaborates closely with Division leadership and colleagues across the Society to achieve ACS and C&EN strategic goals and to maximize ACS resources.
The Editor-in-Chief must be a visionary but pragmatic leader skilled in strategic planning, fiscal oversight, and staff development. The incumbent develops and directs long-range plans in support of both the magazine’s publishing goals and the Society’s organizational strategy.
The Editor-in-Chief is accountable for the editorial content of C&EN and for formulating publishing plans to enable an appropriate balance of science news, policy, and in-depth reporting on advanced technical topics of interest across the global chemistry enterprise. The Editor-in-Chief supervises direct reports and staff responsible for adherence to a fast-paced schedule of online content delivery and (currently) 40+ issues of the magazine. The Editor-in-Chief has an independent editorial voice but also represents the organization’s policies; their editorial decisions are critical to organization-wide long-term success. Working closely with the Publisher of C&EN, the position has influence over the development of marketing and branding initiatives related to the advertising activities of the publication in its various formats.
This position reports to the SVP of Publications where C&EN is organizationally based.
Dimensions:
Staff:
Direct Full-time Reports: 5
Annual Operating Revenues: $6.9 million
Indirect Full-time Reports: ~40
Annual Operating Expenses: $12.5 million
Reporting directly to the incumbent are the:
• Deputy EIC, Editorial Chemical & Engineering News
• Head of Operations, Chemical & Engineering News
• Head of Creative, Chemical & Engineering News
• Executive Editor, ACS News & Opinion
• Senior Editorial Project Manager
Work Design: Ensures the success of a major business unit or function. Has a significant impact on the organization’s policies, vision, and strategy. Develops and directs long-range plans in support of the organization’s strategy. Accountable for the organization’s policies. Decisions are critical to organization-wide long-term success. Participates in the development of the strategic plans and objectives of the enterprise.
Position Accountabilities
• C&EN is strictly editorially independent from its Publisher, ACS. Editor-in-chief is responsible for working with the publisher to ensure safeguards are in place to maintain editorial independence.
• Operational Accountabilities
• Responsible for determining the overall content of C&EN on a daily and (currently) weekly basis. This involves planning, selecting, and editing all stories in the publication, and working with the Deputy EIC, Editorial, and Editors to select all graphical material and photographs, including covers, that appear in the magazine. It also involves working with the team to ensure efficient, on-time production and distribution of C&EN content.
• With C&EN’s senior team, ensures that all content fulfills C&EN’s mission of keeping readers abreast of significant news, events, trends, and activities of the chemical enterprise and, as the official organ of ACS, of the activities and policies of the Society.
• Writes regular editorials on topics of importance to the chemistry enterprise to stimulate critical discussion among C&EN readers.
• Responds to readers and subscribers of C&EN on matters of editorial concern. Selects and publishes the most important and salient letters to the editor.
• Collaborates with units across the Society to maximize operational effectiveness.
• Strategic Accountabilities
• Develops short, medium, and long-term strategic plans for C&EN to ensure that C&EN remains a trailblazing and go-to resource for the chemical enterprise. This involves periodic reviews of the trends/emerging areas in the chemical enterprise to adjust the editorial content of C&EN; and analyzing annual readership surveys.
• Prepares annual budgets and monitors adherence to authorized budgets; reports twice each year to C&EN’s Editorial Board; organizes C&EN’s annual advisory board and all-staff meetings.
• Works closely with the Publisher and advertising sales and marketing teams to develop long-range editorial calendars that maintain and attract advertising revenue and support audience development.
• Works closely with other ACS Divisions to ensure that, through C&EN, organizational strategic priorities are met.
• Other Accountabilities
• Travels widely to industrial sites, universities, government laboratories, and other venues to give talks on C&EN and the chemical enterprise, collect feedback about various user communities, and publicize new features and content of the magazine, as well as activities of the Publications Division and ACS.
• Interacts with highest levels of ACS governance to ensure that C&EN is meeting ACS organizational needs.
• Serves as the staff liaison to the C&EN Editorial board, attends meetings of the Society Committee on Publications to provide magazine publishing information and to keep informed of overall ACS financial policy changes, budget, and general reporting requirements.
Education/Experience/Knowledge
Strong journalism experience is required as is a degree in chemistry or a chemically related field. Advanced educational training (such as a PhD) is highly desired, but an advanced degree is not a prerequisite for the position. 12+ years of science communication/newsroom experience, including demonstrated experience in writing and editing technical information for a wide, technically trained audience; demonstrated experience dealing with the chemical enterprise and/or closely allied sciences across academe, government, and industry; general understanding of the advertising landscape; clearly demonstrated leadership, communication, and management skills; familiarity with evolving information technologies for providing online information in an effective manner; and an abundance of charisma needed to engage in personal outreach.
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
Job location: ACS operates in a hybrid capacity, and the preference is for this position to be based in Washington, DC, though other options are possible for the right candidate. There is an expectation for significant presence in the office. Relocation assistance is available.
ACS has exclusively retained Jack Farrell & Associates (www.jackfarrell.com) to find the winning candidate for this important position. Interested candidates should provide a CV and two-page cover letter by email to Fiona Foley Croft (fiona@jackfarrell.com). The cover letter should address: 1) why are you interested?; 2) how are you qualified?; and 3) what might C&EN look like in several years under your stewardship? Thank you.
EEO/Minority/Female/Disabled/Veteran Show more details...
Position Summary
C&EN is celebrating its centennial in 2023 and is seeking to transform into a digital-first set of products for its next hundred years.
The Editor-in-Chief is a senior manager in the Publications Division. The incumbent plays a significant role in formulating vision, strategies, objectives, and policies for the Division as a whole; they lead these functions for C&EN. The incumbent collaborates closely with Division leadership and colleagues across the Society to achieve ACS and C&EN strategic goals and to maximize ACS resources.
The Editor-in-Chief must be a visionary but pragmatic leader skilled in strategic planning, fiscal oversight, and staff development. The incumbent develops and directs long-range plans in support of both the magazine’s publishing goals and the Society’s organizational strategy.
The Editor-in-Chief is accountable for the editorial content of C&EN and for formulating publishing plans to enable an appropriate balance of science news, policy, and in-depth reporting on advanced technical topics of interest across the global chemistry enterprise. The Editor-in-Chief supervises direct reports and staff responsible for adherence to a fast-paced schedule of online content delivery and (currently) 40+ issues of the magazine. The Editor-in-Chief has an independent editorial voice but also represents the organization’s policies; their editorial decisions are critical to organization-wide long-term success. Working closely with the Publisher of C&EN, the position has influence over the development of marketing and branding initiatives related to the advertising activities of the publication in its various formats.
This position reports to the SVP of Publications where C&EN is organizationally based.
Dimensions:
Staff:
Direct Full-time Reports: 5
Annual Operating Revenues: $6.9 million
Indirect Full-time Reports: ~40
Annual Operating Expenses: $12.5 million
Reporting directly to the incumbent are the:
• Deputy EIC, Editorial Chemical & Engineering News
• Head of Operations, Chemical & Engineering News
• Head of Creative, Chemical & Engineering News
• Executive Editor, ACS News & Opinion
• Senior Editorial Project Manager
Work Design: Ensures the success of a major business unit or function. Has a significant impact on the organization’s policies, vision, and strategy. Develops and directs long-range plans in support of the organization’s strategy. Accountable for the organization’s policies. Decisions are critical to organization-wide long-term success. Participates in the development of the strategic plans and objectives of the enterprise.
Position Accountabilities
• C&EN is strictly editorially independent from its Publisher, ACS. Editor-in-chief is responsible for working with the publisher to ensure safeguards are in place to maintain editorial independence.
• Operational Accountabilities
• Responsible for determining the overall content of C&EN on a daily and (currently) weekly basis. This involves planning, selecting, and editing all stories in the publication, and working with the Deputy EIC, Editorial, and Editors to select all graphical material and photographs, including covers, that appear in the magazine. It also involves working with the team to ensure efficient, on-time production and distribution of C&EN content.
• With C&EN’s senior team, ensures that all content fulfills C&EN’s mission of keeping readers abreast of significant news, events, trends, and activities of the chemical enterprise and, as the official organ of ACS, of the activities and policies of the Society.
• Writes regular editorials on topics of importance to the chemistry enterprise to stimulate critical discussion among C&EN readers.
• Responds to readers and subscribers of C&EN on matters of editorial concern. Selects and publishes the most important and salient letters to the editor.
• Collaborates with units across the Society to maximize operational effectiveness.
• Strategic Accountabilities
• Develops short, medium, and long-term strategic plans for C&EN to ensure that C&EN remains a trailblazing and go-to resource for the chemical enterprise. This involves periodic reviews of the trends/emerging areas in the chemical enterprise to adjust the editorial content of C&EN; and analyzing annual readership surveys.
• Prepares annual budgets and monitors adherence to authorized budgets; reports twice each year to C&EN’s Editorial Board; organizes C&EN’s annual advisory board and all-staff meetings.
• Works closely with the Publisher and advertising sales and marketing teams to develop long-range editorial calendars that maintain and attract advertising revenue and support audience development.
• Works closely with other ACS Divisions to ensure that, through C&EN, organizational strategic priorities are met.
• Other Accountabilities
• Travels widely to industrial sites, universities, government laboratories, and other venues to give talks on C&EN and the chemical enterprise, collect feedback about various user communities, and publicize new features and content of the magazine, as well as activities of the Publications Division and ACS.
• Interacts with highest levels of ACS governance to ensure that C&EN is meeting ACS organizational needs.
• Serves as the staff liaison to the C&EN Editorial board, attends meetings of the Society Committee on Publications to provide magazine publishing information and to keep informed of overall ACS financial policy changes, budget, and general reporting requirements.
Education/Experience/Knowledge
Strong journalism experience is required as is a degree in chemistry or a chemically related field. Advanced educational training (such as a PhD) is highly desired, but an advanced degree is not a prerequisite for the position. 12+ years of science communication/newsroom experience, including demonstrated experience in writing and editing technical information for a wide, technically trained audience; demonstrated experience dealing with the chemical enterprise and/or closely allied sciences across academe, government, and industry; general understanding of the advertising landscape; clearly demonstrated leadership, communication, and management skills; familiarity with evolving information technologies for providing online information in an effective manner; and an abundance of charisma needed to engage in personal outreach.
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
Job location: ACS operates in a hybrid capacity, and the preference is for this position to be based in Washington, DC, though other options are possible for the right candidate. There is an expectation for significant presence in the office. Relocation assistance is available.
ACS has exclusively retained Jack Farrell & Associates (www.jackfarrell.com) to find the winning candidate for this important position. Interested candidates should provide a CV and two-page cover letter by email to Fiona Foley Croft (fiona@jackfarrell.com). The cover letter should address: 1) why are you interested?; 2) how are you qualified?; and 3) what might C&EN look like in several years under your stewardship? Thank you.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 6 days agoschedule_type: Full-time
Overview: C&EN
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS
Overview: C&EN
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS global membership community, and its website receives more than 13 million page views per year.
We are seeking a reporter and writer who will keep C&EN readers informed about research policy news and trends in the chemical sciences.
What you’ll do:
• Write breaking news for C&EN’s website and longer-form features for its weekly print magazine, with opportunities to work on podcasts and video.
• Identify potential news and features about chemistry-relevant research policy topics, including stories about academic publishing and peer review, research ethics and misconduct, government research funding, demographics and diversity, careers and employment, and science education.
• Conduct interviews and gather information that leads to accurate and balanced stories for all platforms, including website, newsletters, mobile app, podcasts, and print magazine.
• Construct sophisticated and complex stories that conform to C&EN style and meet deadlines. Work with C&EN’s art team to create graphics and infographics that engage and inform audiences.
• Work with colleagues to find the widest possible audience for your journalism. Share your work and interact with our audience on social media.
• Develop contacts in governments, non-governmental organizations, and the policy community through attendance at scientific conferences, press briefings and other events; interviews; and social media audience building.
What you’ll bring:
• Experience working as a national policy, science, or higher education journalist. 3-5 years of professional experience is required to apply for the mid-level position; a minimum of 5 years is required for the advanced level.
• A background in chemistry or a related scientific field is preferred; policy knowledge and familiarity with government agencies, such as NSF, NIH, and NIST, is a plus.
• Strong news judgment, good writing and editing skills, and good oral communication skills.
• The ability to gather and analyze information from a variety of sources.
• Track record of writing engaging stories on complex topics for a scientifically sophisticated audience.
• Proven skill with social media, including developing a social media profile of your own to engage audiences and report stories.
• The ability to work productively, collaboratively and within ACS core values across various teams to produce a high-quality product
About working at C&EN:
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
How to apply:
Along with a résumé, submit a cover letter describing how you'd approach the job and 2-3 sample clips, including a brief explanation of what each story shows about your capabilities. Send all materials to m_mccoy@acs.org after submitting your résumé below.
Job Location:
Position is based in Washington, DC. Remote work will be considered for the right candidate.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
C&EN (Chemical & Engineering News) produces authoritative, award-winning journalism from around the world of chemistry, including research, education, industry, funding, and regulatory policy. It is published by the American Chemical Society (ACS), one of the world’s largest scientific societies, and is considered one of the major benefits of membership. C&EN’s weekly magazine... reaches more than 170,000 individuals in the ACS global membership community, and its website receives more than 13 million page views per year.
We are seeking a reporter and writer who will keep C&EN readers informed about research policy news and trends in the chemical sciences.
What you’ll do:
• Write breaking news for C&EN’s website and longer-form features for its weekly print magazine, with opportunities to work on podcasts and video.
• Identify potential news and features about chemistry-relevant research policy topics, including stories about academic publishing and peer review, research ethics and misconduct, government research funding, demographics and diversity, careers and employment, and science education.
• Conduct interviews and gather information that leads to accurate and balanced stories for all platforms, including website, newsletters, mobile app, podcasts, and print magazine.
• Construct sophisticated and complex stories that conform to C&EN style and meet deadlines. Work with C&EN’s art team to create graphics and infographics that engage and inform audiences.
• Work with colleagues to find the widest possible audience for your journalism. Share your work and interact with our audience on social media.
• Develop contacts in governments, non-governmental organizations, and the policy community through attendance at scientific conferences, press briefings and other events; interviews; and social media audience building.
What you’ll bring:
• Experience working as a national policy, science, or higher education journalist. 3-5 years of professional experience is required to apply for the mid-level position; a minimum of 5 years is required for the advanced level.
• A background in chemistry or a related scientific field is preferred; policy knowledge and familiarity with government agencies, such as NSF, NIH, and NIST, is a plus.
• Strong news judgment, good writing and editing skills, and good oral communication skills.
• The ability to gather and analyze information from a variety of sources.
• Track record of writing engaging stories on complex topics for a scientifically sophisticated audience.
• Proven skill with social media, including developing a social media profile of your own to engage audiences and report stories.
• The ability to work productively, collaboratively and within ACS core values across various teams to produce a high-quality product
About working at C&EN:
ACS believes in the strength of diversity in all its forms because inclusion of and respect for diverse people, experiences, and ideas lead to superior solutions to world challenges and advance chemistry as a global, multidisciplinary science. In turn, C&EN believes that to meet its mission to be the world’s go-to source of news about chemistry, our reporting and our newsroom must include diverse perspectives. Therefore, we strongly encourage people of color, LGBTQ+ people, people with disabilities, and members of other historically marginalized communities in the chemical sciences to apply.
How to apply:
Along with a résumé, submit a cover letter describing how you'd approach the job and 2-3 sample clips, including a brief explanation of what each story shows about your capabilities. Send all materials to m_mccoy@acs.org after submitting your résumé below.
Job Location:
Position is based in Washington, DC. Remote work will be considered for the right candidate.
This position will be primarily based in the Washington D.C. office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
EEO/Minority/Female/Disabled/Veteran Show more details...
via Jobs At ACS - American Chemical Society
posted_at: 4 days agoschedule_type: Full-time
Division Overview
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive
Division Overview
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive collection of high-quality information products and services for the practice and advancement of the sciences.
Department Overview
The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience and strengthen our relationships with them. The Department’s objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division’s product lines. The current target audiences include researchers, authors, reviewers, editors, institutional/corporate librarians, and administrators, funders, ACS members, and the range of end-users. Our division’s product lines include subscription and one-time-sale access to a variety of peer-reviewed scientific content including journal, books, news, reference, and data products. We also supply institutional customers with a growing suite of digital learning products.
Position Summary
An individual contributor Reporting to the Director of Institutional Product Marketing, the Senior Customer Engagement Marketing Manager will develop programs across all product lines to ensure institutional customers realize maximum value from their product acquisitions. The incumbent will work with sales, support, and product teams to identify and develop the materials, content, and deployment mechanisms necessary to facilitate and encourage utility within all product suites. This position will conduct some direct-to-customer training but in most cases this position will design programs to be deployed by sales, field marketing, and customer support teams. Bridging the gap between sales and support, the goal is to execute programs that brand/product loyalty, retention, and growth.
Accountabilities
• Extracting case studies and testimonials from key satisfied customers and integrating into product marketing and customer engagement resources
• Identifying and creating (or coordinating the creation of) customer engagement content for each product suite
• Sustaining business growth and product utility by helping customers realize maximum value for the products to which they subscribe
• Develop customer experience intelligence through data and market analysis techniques
• Create and guide the creation of training, onboarding, and instructional materials for products
• Teaching a global team of sales representatives and agents to conduct onboarding and training and assist or coordinate in delivering customer engagement programs
• Establish and document through sales channels clear client retention goals and utility milestones
• Promote the value of the brand and the product while cross promoting complementary products
• Review customer complaints and concerns and seek to improve the customer experience
Education/Experience/Technological Knowledge
• Bachelor’s degree in marketing, business, or related field required
• 5-10 years marking or sales capacity and at least 3+ years proven experience as a Customer Success or Engagement Manager or similar role
• Experience in B2B and B2C customer success strategies and tactics
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to collaborate, communicate, and foster positive business relationships
• Self-driven, proactive, and quick to develop product knowledge
• Highly organized and able to multi-task.
• Demonstrate leadership qualities, professionalism, and ability to effect action through influence
• Experience with composition, content creation, and oversight of creative process
• Knowledge of customer success processes
• Patient and active listener with a passion for service
• Expert in MS Office (PPT & Word), proficient in creative tools
• Proficient organizing and hosting online training
• Alternative language skills are desirable but not required
This position will be primarily based in the Columbus, OH office. Applicants interested in working in our Washington, DC office will also be considered. ACS employees work a hybrid work schedule, consisting of working onsite three-days per week. ACS employees are typically in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
Must be able to travel internationally. Approximately 10% travel anticipated.
EEO/Minority/Female/Disabled/Veteran Show more details...
The Publications Division of the American Chemical Society (ACS Publications) serves a global account base of more than 5,000 institutions with products including 75+ scholarly journals, multiple book series, authoritative references, data products, and a suite of digital learning products, all focused on chemistry and chemistry-related topics. It thus provides its members and... the worldwide scientific community with a comprehensive collection of high-quality information products and services for the practice and advancement of the sciences.
Department Overview
The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience and strengthen our relationships with them. The Department’s objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division’s product lines. The current target audiences include researchers, authors, reviewers, editors, institutional/corporate librarians, and administrators, funders, ACS members, and the range of end-users. Our division’s product lines include subscription and one-time-sale access to a variety of peer-reviewed scientific content including journal, books, news, reference, and data products. We also supply institutional customers with a growing suite of digital learning products.
Position Summary
An individual contributor Reporting to the Director of Institutional Product Marketing, the Senior Customer Engagement Marketing Manager will develop programs across all product lines to ensure institutional customers realize maximum value from their product acquisitions. The incumbent will work with sales, support, and product teams to identify and develop the materials, content, and deployment mechanisms necessary to facilitate and encourage utility within all product suites. This position will conduct some direct-to-customer training but in most cases this position will design programs to be deployed by sales, field marketing, and customer support teams. Bridging the gap between sales and support, the goal is to execute programs that brand/product loyalty, retention, and growth.
Accountabilities
• Extracting case studies and testimonials from key satisfied customers and integrating into product marketing and customer engagement resources
• Identifying and creating (or coordinating the creation of) customer engagement content for each product suite
• Sustaining business growth and product utility by helping customers realize maximum value for the products to which they subscribe
• Develop customer experience intelligence through data and market analysis techniques
• Create and guide the creation of training, onboarding, and instructional materials for products
• Teaching a global team of sales representatives and agents to conduct onboarding and training and assist or coordinate in delivering customer engagement programs
• Establish and document through sales channels clear client retention goals and utility milestones
• Promote the value of the brand and the product while cross promoting complementary products
• Review customer complaints and concerns and seek to improve the customer experience
Education/Experience/Technological Knowledge
• Bachelor’s degree in marketing, business, or related field required
• 5-10 years marking or sales capacity and at least 3+ years proven experience as a Customer Success or Engagement Manager or similar role
• Experience in B2B and B2C customer success strategies and tactics
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to collaborate, communicate, and foster positive business relationships
• Self-driven, proactive, and quick to develop product knowledge
• Highly organized and able to multi-task.
• Demonstrate leadership qualities, professionalism, and ability to effect action through influence
• Experience with composition, content creation, and oversight of creative process
• Knowledge of customer success processes
• Patient and active listener with a passion for service
• Expert in MS Office (PPT & Word), proficient in creative tools
• Proficient organizing and hosting online training
• Alternative language skills are desirable but not required
This position will be primarily based in the Columbus, OH office. Applicants interested in working in our Washington, DC office will also be considered. ACS employees work a hybrid work schedule, consisting of working onsite three-days per week. ACS employees are typically in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.
Must be able to travel internationally. Approximately 10% travel anticipated.
EEO/Minority/Female/Disabled/Veteran Show more details...
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