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Most recent job postings at abercrombiekent
via Career.com
schedule_type: Full-timework_from_home: 1
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The Small Group Journey Travel Consultant is responsible for selling Abercrombie & Kent escorted programs.
Responsibilities and Accountabilities
• Meet or exceed established sales goals
• Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades, and limited custom tailor made itineraries in combination with the group program
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote bookings in an established time frame
• Demonstrate competency in product knowledge
• Meet or exceed established A&K Service standards
• Collaborate with internal departments to facilitate the booking process and sales
• Maintain up-to-date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Make recommendations for process, procedure, and technology improvements
• Sales projects as determined by management
Skills and Abilities
• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong geographic, destination, cultural, and world affairs knowledge
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent interpersonal skills
• Must be able to read/write/speak in English
• Foreign language skills preferred
Education and Experience
• Associate or Bachelor's degree preferred or equivalent job experience
• A High School diploma required
• Two years of travel industry experience preferred
• Sales experience preferred
• Knowledge of world geography preferred
Special requirements
• Evening, weekend, and approved overtime may be required
• International travel may be required (and maintain a current passport)
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
• Commission pay
Application Question(s):
• Have you traveled internationally? If so, where
• Are you fluent in any other languages? If so, please list.
• What is your desired salary?
• This is a Hybrid position - 3 days in our Downers Grove, IL office and 2 days remote. Is this okay with you?
• The potential start date for this position is 5/15 or 6/5, are you okay with this?
Work Location: Hybrid remote in Downers Grove, IL Show more details...
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The Small Group Journey Travel Consultant is responsible for selling Abercrombie & Kent escorted programs.
Responsibilities and Accountabilities
• Meet or exceed established sales goals
• Assist guests and Travel Agents with all group escorted programs, pre/post accommodations, upgrades, and limited custom tailor made itineraries in combination with the group program
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote bookings in an established time frame
• Demonstrate competency in product knowledge
• Meet or exceed established A&K Service standards
• Collaborate with internal departments to facilitate the booking process and sales
• Maintain up-to-date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Make recommendations for process, procedure, and technology improvements
• Sales projects as determined by management
Skills and Abilities
• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong geographic, destination, cultural, and world affairs knowledge
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent interpersonal skills
• Must be able to read/write/speak in English
• Foreign language skills preferred
Education and Experience
• Associate or Bachelor's degree preferred or equivalent job experience
• A High School diploma required
• Two years of travel industry experience preferred
• Sales experience preferred
• Knowledge of world geography preferred
Special requirements
• Evening, weekend, and approved overtime may be required
• International travel may be required (and maintain a current passport)
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
• Commission pay
Application Question(s):
• Have you traveled internationally? If so, where
• Are you fluent in any other languages? If so, please list.
• What is your desired salary?
• This is a Hybrid position - 3 days in our Downers Grove, IL office and 2 days remote. Is this okay with you?
• The potential start date for this position is 5/15 or 6/5, are you okay with this?
Work Location: Hybrid remote in Downers Grove, IL Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Position Summary
Plan and execute A&K’s media strategy to create a positive brand image and maximum exposure for Abercrombie & Kent in North America in key trade and consumer media. Utilize knowledge of business to ensure focus on A&K’s new and priority products, services, and destinations. Expand A&K’s brand presence organically in social media and strengthen the online community across our... social platforms.
Responsibilities And Accountabilities
•
Position Summary
Plan and execute A&K’s media strategy to create a positive brand image and maximum exposure for Abercrombie & Kent in North America in key trade and consumer media. Utilize knowledge of business to ensure focus on A&K’s new and priority products, services, and destinations. Expand A&K’s brand presence organically in social media and strengthen the online community across our... social platforms.
Responsibilities And Accountabilities
• Plan and execute Abercrombie & Kent USA media strategy and advise on Abercrombie & Kent Group initiatives, as needed.
• Develop a strong working knowledge of the business including A&K products, services, destinations, key trends, and sales needs/priorities to inform the PR strategy
• Communicate priorities and proactively manage external PR agencies to maximize media coverage for A&K USA.
• Collaborate across the various product teams and DMCs to respond to media inquiries and develop compelling content for media outreach and social posts.
• Initiate new media contacts and maintain established relationships with consumer and trade press via press releases and frequent outreach to gain coverage of new and existing products and services.
• Write and distribute releases as part of new product launches and efforts to promote risk products, new journeys, special promotions, company announcements, etc.
• Coordinate media events and other opportunities designed to generate media exposure.
• Prepare talking points and speeches for executives and spokespeople for media interviews and events as required.
• Oversee Social Media organic content strategy and development for A&K USA and Geoffrey Kent’s social channels.
• Organize press travel, both group press trips and individual travel, for journalists on assignment.
• Develop and oversee the Media Relations budget including press travel.
• Manage crisis communications and respond to sensitive industry and company issues to maintain media trust, while keeping the appropriate profile (low/high).
• Maintain regular reporting on press activity and evaluate effectiveness. Distribute clips to relevant stakeholders in a timely manner.
Skills And Abilities
• Excellent written and verbal communication skills, and public speaking ability.
• Keen judgment, adaptability, and problem-solving skills.
• Detail orientation and good organizational skills.
• Proficiency with the Internet, Microsoft Word, and Excel.
Education And Experience
• 10+ years of recent experience in corporate media relations and/or PR agency.
• Communications or journalism degree and/or equivalent experience.
• Travel industry experience preferred.
Special Requirements
• Some domestic and international travel is required.
• Non-business hours for company and supplier functions.
• On-call for crisis communications situations Travel required Show more details...
Plan and execute A&K’s media strategy to create a positive brand image and maximum exposure for Abercrombie & Kent in North America in key trade and consumer media. Utilize knowledge of business to ensure focus on A&K’s new and priority products, services, and destinations. Expand A&K’s brand presence organically in social media and strengthen the online community across our... social platforms.
Responsibilities And Accountabilities
• Plan and execute Abercrombie & Kent USA media strategy and advise on Abercrombie & Kent Group initiatives, as needed.
• Develop a strong working knowledge of the business including A&K products, services, destinations, key trends, and sales needs/priorities to inform the PR strategy
• Communicate priorities and proactively manage external PR agencies to maximize media coverage for A&K USA.
• Collaborate across the various product teams and DMCs to respond to media inquiries and develop compelling content for media outreach and social posts.
• Initiate new media contacts and maintain established relationships with consumer and trade press via press releases and frequent outreach to gain coverage of new and existing products and services.
• Write and distribute releases as part of new product launches and efforts to promote risk products, new journeys, special promotions, company announcements, etc.
• Coordinate media events and other opportunities designed to generate media exposure.
• Prepare talking points and speeches for executives and spokespeople for media interviews and events as required.
• Oversee Social Media organic content strategy and development for A&K USA and Geoffrey Kent’s social channels.
• Organize press travel, both group press trips and individual travel, for journalists on assignment.
• Develop and oversee the Media Relations budget including press travel.
• Manage crisis communications and respond to sensitive industry and company issues to maintain media trust, while keeping the appropriate profile (low/high).
• Maintain regular reporting on press activity and evaluate effectiveness. Distribute clips to relevant stakeholders in a timely manner.
Skills And Abilities
• Excellent written and verbal communication skills, and public speaking ability.
• Keen judgment, adaptability, and problem-solving skills.
• Detail orientation and good organizational skills.
• Proficiency with the Internet, Microsoft Word, and Excel.
Education And Experience
• 10+ years of recent experience in corporate media relations and/or PR agency.
• Communications or journalism degree and/or equivalent experience.
• Travel industry experience preferred.
Special Requirements
• Some domestic and international travel is required.
• Non-business hours for company and supplier functions.
• On-call for crisis communications situations Travel required Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Position Summary
Primarily responsible for all P&L accounts through gross margin including recording revenues, commissions, cost of sales (COS) accruals, and analysis of gross margin. Other areas of responsibility include financial analysis, annual budget, quarterly forecasting, monthly account reconciliations, and other areas as assigned by the Controller...
Responsibilities And Accountabilities
• Prepare monthly financial reporting and analysis,
Position Summary
Primarily responsible for all P&L accounts through gross margin including recording revenues, commissions, cost of sales (COS) accruals, and analysis of gross margin. Other areas of responsibility include financial analysis, annual budget, quarterly forecasting, monthly account reconciliations, and other areas as assigned by the Controller...
Responsibilities And Accountabilities
• Prepare monthly financial reporting and analysis, providing variance explanations to senior management at monthly review meetings.
• Ensure all revenue and commissions are recorded in the proper month.
• Prepare analysis to identify and record monthly COS and other accruals as necessary.
• Prepare annual budget and quarterly forecasting
• Take a lead role in identifying and implementing system and process improvements to gain efficiencies within the monthly close process.
• Prepare monthly account reconciliations, with reconciling items cleared within one month.
• Other areas and financial analysis as assigned by the Controller.
Skills And Abilities
• Good knowledge of generally accepted accounting principles (GAAP)
• Proficient in Microsoft Office applications; advanced MS Excel skills required.
• Previous experience working with accounting software.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Ability to multitask, meet deadlines and deliver on expectations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills. Must be able to read/write/speak in English.
Education And Experience
• Bachelor’s Degree in Accounting required.
• CPA or MBA required. CPA preferred.
• A minimum of 3 years relevant experience in general ledger accounting Show more details...
Primarily responsible for all P&L accounts through gross margin including recording revenues, commissions, cost of sales (COS) accruals, and analysis of gross margin. Other areas of responsibility include financial analysis, annual budget, quarterly forecasting, monthly account reconciliations, and other areas as assigned by the Controller...
Responsibilities And Accountabilities
• Prepare monthly financial reporting and analysis, providing variance explanations to senior management at monthly review meetings.
• Ensure all revenue and commissions are recorded in the proper month.
• Prepare analysis to identify and record monthly COS and other accruals as necessary.
• Prepare annual budget and quarterly forecasting
• Take a lead role in identifying and implementing system and process improvements to gain efficiencies within the monthly close process.
• Prepare monthly account reconciliations, with reconciling items cleared within one month.
• Other areas and financial analysis as assigned by the Controller.
Skills And Abilities
• Good knowledge of generally accepted accounting principles (GAAP)
• Proficient in Microsoft Office applications; advanced MS Excel skills required.
• Previous experience working with accounting software.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Ability to multitask, meet deadlines and deliver on expectations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills. Must be able to read/write/speak in English.
Education And Experience
• Bachelor’s Degree in Accounting required.
• CPA or MBA required. CPA preferred.
• A minimum of 3 years relevant experience in general ledger accounting Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Position Summary
The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations...
Responsibilities And Accountabilities
• Meet or exceed established sales goal
• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• Actively manage guest relationships with a variety of touch points (ie
Position Summary
The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations...
Responsibilities And Accountabilities
• Meet or exceed established sales goal
• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
• Design custom tailor-made itineraries in consultation with guests and Travel Agents
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
• Communicate and advocate product and price value in support of successful conversions
• Confirm required services with DMC and Third Party suppliers
• Manage all financial aspects of booking in Travel Studio according to company guidelines
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe
• Demonstrate competency in destination knowledge
• Research flight schedules, hotel availability, and other Sabre procedures as necessary
• Meet or exceed established A&K Service standards
• Maintain a minimum number of hours available on the phone per department guidelines
• Make recommendations for process, procedure, and technology improvements
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
• Collaborate with internal departments to facilitate the booking process and sales
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Sales projects as determined by management
Skills And Abilities
• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong worldwide geographic, destination, cultural, and world affairs knowledge
• Drive to achieve results, initiate personal goals, and close sales
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent interpersonal skills
• Basic Sabre skills required, intermediate skills preferred
• Must be able to read/write/speak in English
• Foreign language skills preferred
Education And Experience
• Associate or Bachelor's degree preferred or equivalent experience
• A High School diploma required
• Two years of travel industry experience required
• Two years of sales experience required
Special Requirements
• Evening, weekend, and approved overtime may be required
• Domestic travel in conjunction with Sales Director sales calls
• International travel may be required (and maintain a current passport Show more details...
The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations...
Responsibilities And Accountabilities
• Meet or exceed established sales goal
• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
• Design custom tailor-made itineraries in consultation with guests and Travel Agents
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
• Communicate and advocate product and price value in support of successful conversions
• Confirm required services with DMC and Third Party suppliers
• Manage all financial aspects of booking in Travel Studio according to company guidelines
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote and Quote Pending bookings in an established timeframe
• Demonstrate competency in destination knowledge
• Research flight schedules, hotel availability, and other Sabre procedures as necessary
• Meet or exceed established A&K Service standards
• Maintain a minimum number of hours available on the phone per department guidelines
• Make recommendations for process, procedure, and technology improvements
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
• Collaborate with internal departments to facilitate the booking process and sales
• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
• Sales projects as determined by management
Skills And Abilities
• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and the ability to multi-task
• Strong worldwide geographic, destination, cultural, and world affairs knowledge
• Drive to achieve results, initiate personal goals, and close sales
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent interpersonal skills
• Basic Sabre skills required, intermediate skills preferred
• Must be able to read/write/speak in English
• Foreign language skills preferred
Education And Experience
• Associate or Bachelor's degree preferred or equivalent experience
• A High School diploma required
• Two years of travel industry experience required
• Two years of sales experience required
Special Requirements
• Evening, weekend, and approved overtime may be required
• Domestic travel in conjunction with Sales Director sales calls
• International travel may be required (and maintain a current passport Show more details...
via Salary.com
posted_at: 26 days agoschedule_type: Full-timework_from_home: 1
Are you passionate about travel? Do you want grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100... countries and all seven continents relies on
Are you passionate about travel? Do you want grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100... countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The costing analyst will primarily be responsible for creating and maintaining costing spreadsheets for A&K tour products, developing pricing recommendations for those products, and providing summarized cost charts for input into A&K’s reservation system. This position will also be required to assist with supplier invoice review and approval, and provide additional financial analysis as required by the department manager.
Responsibilities and Accountabilities
Pricing & Cost of Sales Analysis
• Preparation of costing/pricing spread sheets
• Identifying significant cost variances and communicate impact to Product Managers
• Coordinate with Product Development and Data Build team to ensure accurate costs are built in A&K’s reservation system
• Provide additional ad-hoc pricing as needed in a timely and efficient manner
Other Duties
• Assist USA Accounting team with review and approval of supplier invoicing
Skills and Abilities
• Advanced financial modelling skills required
• Expert in Microsoft Office applications, especially Excel
• Exceptional analytical and problem-solving skills
• Excellent verbal and written communication skills – ability to explain complex financial information
• Ability to multitask, meet deadlines and deliver on expectations
• Strong interpersonal skills
• Must be able to read/write/speak in English
Education and Experience
• Bachelor’s Degree in Finance or Accounting required
• A minimum of 2 years relevant experience
• Travel, touring or hospitality industry preferred
Special Requirements
• Must maintain a valid passport
• Occasional international travel
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• Monday to Friday
Application Question(s):
• What is your desired salary?
• Have you traveled internationally? If so, where?
Education:
• Bachelor's (Preferred)
Experience:
• Data modeling: 1 year (Preferred)
Work Location: Hybrid remote in Downers Grove, IL 60515 Show more details...
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The costing analyst will primarily be responsible for creating and maintaining costing spreadsheets for A&K tour products, developing pricing recommendations for those products, and providing summarized cost charts for input into A&K’s reservation system. This position will also be required to assist with supplier invoice review and approval, and provide additional financial analysis as required by the department manager.
Responsibilities and Accountabilities
Pricing & Cost of Sales Analysis
• Preparation of costing/pricing spread sheets
• Identifying significant cost variances and communicate impact to Product Managers
• Coordinate with Product Development and Data Build team to ensure accurate costs are built in A&K’s reservation system
• Provide additional ad-hoc pricing as needed in a timely and efficient manner
Other Duties
• Assist USA Accounting team with review and approval of supplier invoicing
Skills and Abilities
• Advanced financial modelling skills required
• Expert in Microsoft Office applications, especially Excel
• Exceptional analytical and problem-solving skills
• Excellent verbal and written communication skills – ability to explain complex financial information
• Ability to multitask, meet deadlines and deliver on expectations
• Strong interpersonal skills
• Must be able to read/write/speak in English
Education and Experience
• Bachelor’s Degree in Finance or Accounting required
• A minimum of 2 years relevant experience
• Travel, touring or hospitality industry preferred
Special Requirements
• Must maintain a valid passport
• Occasional international travel
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• Monday to Friday
Application Question(s):
• What is your desired salary?
• Have you traveled internationally? If so, where?
Education:
• Bachelor's (Preferred)
Experience:
• Data modeling: 1 year (Preferred)
Work Location: Hybrid remote in Downers Grove, IL 60515 Show more details...
via Salary.com
schedule_type: Full-time
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
• Efficiently and accurately prepare guest documentation according to A&K brand standards.
• Responsibilities and Accountabilities
• Prepare personalized Preliminary Documents for all bookings once deposit has been made
• Prepare personalized Final Documents for all bookings including all itinerary details, flight schedules, etc for timely delivery prior to departure via the A&K app
• Assemble and ship A&K wallets/luggage tags as part of Final Documents process
• Ensure A&K brand standards are met and all documentation is accurate
• Identify errors in document content and report to applicable RSC Management
• Research, write and send all Program Change Notifications via the reservation system to guests/Travel Advisors in collaboration with Product Team
• Make recommendations for process, workflow and technology improvements as it relates to documentation
• Front Desk coverage as needed
• Special projects or other related duties as required
Skills and Abilities
• Strong multi-tasking skills and flexibility required
• Detail oriented with excellent organizational skills
• Ability to work in a team environment
• Excellent verbal/written communication skills and phone demeanour
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Must read/write/speak English
Education and Experience
• High School Diploma required
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
• Commission pay
Application Question(s):
• This is a Hybrid position meaning you work 3 days in the office at our Downers Grove, IL location and 2 days remotely. Does that work for you?
• This position pays between $18-19/hr, is that okay with you?
Work Location: In person Show more details...
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
• Efficiently and accurately prepare guest documentation according to A&K brand standards.
• Responsibilities and Accountabilities
• Prepare personalized Preliminary Documents for all bookings once deposit has been made
• Prepare personalized Final Documents for all bookings including all itinerary details, flight schedules, etc for timely delivery prior to departure via the A&K app
• Assemble and ship A&K wallets/luggage tags as part of Final Documents process
• Ensure A&K brand standards are met and all documentation is accurate
• Identify errors in document content and report to applicable RSC Management
• Research, write and send all Program Change Notifications via the reservation system to guests/Travel Advisors in collaboration with Product Team
• Make recommendations for process, workflow and technology improvements as it relates to documentation
• Front Desk coverage as needed
• Special projects or other related duties as required
Skills and Abilities
• Strong multi-tasking skills and flexibility required
• Detail oriented with excellent organizational skills
• Ability to work in a team environment
• Excellent verbal/written communication skills and phone demeanour
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Must read/write/speak English
Education and Experience
• High School Diploma required
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
• Commission pay
Application Question(s):
• This is a Hybrid position meaning you work 3 days in the office at our Downers Grove, IL location and 2 days remotely. Does that work for you?
• This position pays between $18-19/hr, is that okay with you?
Work Location: In person Show more details...
via LinkedIn
posted_at: 12 days agoschedule_type: Full-time
Position Summary
Responsible for greeting, providing assistance, and service to all incoming callers, guests, and colleagues in a manner that exemplifies the A&K experience...
Responsibilities And Accountabilities
• Operate office telephone system and ensure all incoming calls are handled in a positive and upbeat manner
• Escalate matters to the appropriate Department heads as needed
• Warm transfer all calls per company guidelines
• Greet
Position Summary
Responsible for greeting, providing assistance, and service to all incoming callers, guests, and colleagues in a manner that exemplifies the A&K experience...
Responsibilities And Accountabilities
• Operate office telephone system and ensure all incoming calls are handled in a positive and upbeat manner
• Escalate matters to the appropriate Department heads as needed
• Warm transfer all calls per company guidelines
• Greet incoming guests and colleagues in a welcoming and enthusiastic manner
• Attend appropriate briefings and presentations to stay current with A&K destinations and products
• Open/close the reception area and phone system daily
• Assist Reservation Sales Center with booking-related administrative tasks (including but not limited to processing Guest Information Forms, entering Informational Air and guest passport details in the reservation system)
• Assist with special projects as needed
Skills And Abilities
• Excellent verbal communication skills and phone etiquette
• Extraordinary customer service demeanor
• Excellent organizational skills, attention to detail, and analytical skills required
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Must be able to work independently and to work collaboratively with team members
• Must be able to read/write/speak in English
• Must be able to sit for extended periods of time
• Knowledge of world geography preferred
Education And Experience
• High School diploma or GED required
• 1-2 years of relevant experience preferred
• Proficiency in the use of multi-line office telephone systems required
Special Requirements
• Required to contact the Manager directly before 8 am on the day of an unscheduled absence
• Schedule:
• Tuesday – Friday 9 am – 6 pm CT (in office / not hybrid or remote)
• Saturday 9 am – 1 pm CT (remote ok)
• Flexibility to cover AM shift as needed
• Must demonstrate consistent and reliable attendance and punctuality
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee Show more details...
Responsible for greeting, providing assistance, and service to all incoming callers, guests, and colleagues in a manner that exemplifies the A&K experience...
Responsibilities And Accountabilities
• Operate office telephone system and ensure all incoming calls are handled in a positive and upbeat manner
• Escalate matters to the appropriate Department heads as needed
• Warm transfer all calls per company guidelines
• Greet incoming guests and colleagues in a welcoming and enthusiastic manner
• Attend appropriate briefings and presentations to stay current with A&K destinations and products
• Open/close the reception area and phone system daily
• Assist Reservation Sales Center with booking-related administrative tasks (including but not limited to processing Guest Information Forms, entering Informational Air and guest passport details in the reservation system)
• Assist with special projects as needed
Skills And Abilities
• Excellent verbal communication skills and phone etiquette
• Extraordinary customer service demeanor
• Excellent organizational skills, attention to detail, and analytical skills required
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Must be able to work independently and to work collaboratively with team members
• Must be able to read/write/speak in English
• Must be able to sit for extended periods of time
• Knowledge of world geography preferred
Education And Experience
• High School diploma or GED required
• 1-2 years of relevant experience preferred
• Proficiency in the use of multi-line office telephone systems required
Special Requirements
• Required to contact the Manager directly before 8 am on the day of an unscheduled absence
• Schedule:
• Tuesday – Friday 9 am – 6 pm CT (in office / not hybrid or remote)
• Saturday 9 am – 1 pm CT (remote ok)
• Flexibility to cover AM shift as needed
• Must demonstrate consistent and reliable attendance and punctuality
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee Show more details...
via Salary.com
schedule_type: Full-time
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies
Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over... 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The Sales Assistant is responsible for assisting supporting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.
Responsibilities and Accountabilities
• Provide sales support to Travel Consultants as assigned.
• Maintain A&K service and communication standards.
• Act as point of contact when a Travel Consultant is not available including but not limited to vacations, meetings, and training.
• Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
• Create and format proposals from routings or custom itinerary as provided from DMCs utilizing itinerary “blocks” or as built in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
• Monitor DMC correspondence to ensure all confirmation has been received for services and send final itinerary to DMC to ensure quality control
• Follow up with guests/Travel Agents on additional services requested, collect missing information, and itinerary details. Communicate updates to DMC or appropriate parties
• Monitor TC Mailboxes for operational actionable items on daily basis
• Prepare personalized documents
• Create special inclusions in collaboration with Travel Consultant
• Research competitive online pricing
• Coordinate and drive updates with Travel Consultant on all reporting
• Collaborate with Travel Consultant when gaps in services are identified
• Ensure that booking financials are balanced, process payments, all extra services are paid in full and appropriate notations in record regarding booking margins in order to release final documents.
• Assist Guest Relations when post tour issues require investigation into historical documentation
• Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues and vendors
• Special projects or other related duties as required.
• Develop knowledge, skills and abilities in the areas of:
• Proper telephone etiquette and sales techniques
• Writing skills
• Accounting and costing protocol and procedures
• Geography
• A&K DMCs and Third Party Suppliers
Skills and Abilities
• Strong multi-tasking skills and flexibility required
• Global Geography and destination knowledge
• Detail oriented with excellent organizational skills
• Accuracy with data entry required
• Ability to work in a team environment
• Ability to work independently and within specified deadlines
• Excellent verbal/written communication skills and phone demeanor
• Must be proficient with all Microsoft Office applications and internet search engines
• Basic Sabre skills preferred
• Knowledge of Internet search engines
• Must read/write/speak English
Education and Experience
• Travel School or college degree preferred
• High School diploma required
• Relevant travel industry experience preferred
Special requirements
• Evening, weekend and approved overtime may be required
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Overtime
Supplemental pay types:
• Bonus pay
• Commission pay
Ability to commute/relocate:
• Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• What is your desired salary or hourly rate?
• How many years of Travel Industry experience do you have?
Work Location: Hybrid remote in Downers Grove, IL 60515 Show more details...
So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!
Position Summary
The Sales Assistant is responsible for assisting supporting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.
Responsibilities and Accountabilities
• Provide sales support to Travel Consultants as assigned.
• Maintain A&K service and communication standards.
• Act as point of contact when a Travel Consultant is not available including but not limited to vacations, meetings, and training.
• Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
• Create and format proposals from routings or custom itinerary as provided from DMCs utilizing itinerary “blocks” or as built in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
• Monitor DMC correspondence to ensure all confirmation has been received for services and send final itinerary to DMC to ensure quality control
• Follow up with guests/Travel Agents on additional services requested, collect missing information, and itinerary details. Communicate updates to DMC or appropriate parties
• Monitor TC Mailboxes for operational actionable items on daily basis
• Prepare personalized documents
• Create special inclusions in collaboration with Travel Consultant
• Research competitive online pricing
• Coordinate and drive updates with Travel Consultant on all reporting
• Collaborate with Travel Consultant when gaps in services are identified
• Ensure that booking financials are balanced, process payments, all extra services are paid in full and appropriate notations in record regarding booking margins in order to release final documents.
• Assist Guest Relations when post tour issues require investigation into historical documentation
• Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues and vendors
• Special projects or other related duties as required.
• Develop knowledge, skills and abilities in the areas of:
• Proper telephone etiquette and sales techniques
• Writing skills
• Accounting and costing protocol and procedures
• Geography
• A&K DMCs and Third Party Suppliers
Skills and Abilities
• Strong multi-tasking skills and flexibility required
• Global Geography and destination knowledge
• Detail oriented with excellent organizational skills
• Accuracy with data entry required
• Ability to work in a team environment
• Ability to work independently and within specified deadlines
• Excellent verbal/written communication skills and phone demeanor
• Must be proficient with all Microsoft Office applications and internet search engines
• Basic Sabre skills preferred
• Knowledge of Internet search engines
• Must read/write/speak English
Education and Experience
• Travel School or college degree preferred
• High School diploma required
• Relevant travel industry experience preferred
Special requirements
• Evening, weekend and approved overtime may be required
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Vision insurance
Schedule:
• 8 hour shift
• Overtime
Supplemental pay types:
• Bonus pay
• Commission pay
Ability to commute/relocate:
• Downers Grove, IL 60515: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
• What is your desired salary or hourly rate?
• How many years of Travel Industry experience do you have?
Work Location: Hybrid remote in Downers Grove, IL 60515 Show more details...
via Jooble
posted_at: 4 days agoschedule_type: Full-time
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Sales Director – West Coast, Sanctuary Retreats
...
Regular Full time Sales Workers
8 days ago Requisition ID: 1230
Position Summary
The West Coast Sales Director sells Sanctuary Retreats’ products in the western half of the United States, ensuring revenue and yield targets are consistently
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Sales Director – West Coast, Sanctuary Retreats
...
Regular Full time Sales Workers
8 days ago Requisition ID: 1230
Position Summary
The West Coast Sales Director sells Sanctuary Retreats’ products in the western half of the United States, ensuring revenue and yield targets are consistently met through planning and executing a comprehensive sales plan, increasing business from existing clients, and adding new accounts. The West Coast Sales Director should conduct an active program of phone, zoom, and in-person sales calls to identify and follow up on business opportunities while exceeding minimum call targets. The Sales Director is encouraged to cultivate relationships with advisors through creative, strategic, and proactive outreach. The West Coast Sales Director supports the retail sales program of sister company A&K USA, in conjunction with the Sr. Sales Director for the Americas, and pursues where possible opportunities for AKORN DMCs and the A&K TOC to sell other tour services alongside the Sanctuary products to Sanctuary accounts.
Detailed activities
Strategy and planning:
• Gather market and customer intelligence, record this in the CRM system provided, and report regularly to Manager.
• Develop a thorough understanding of the market Sanctuary Retreats operates in and the company’s competitors in the Sales Director’s own region and share this with key colleagues.
• Managed the formulation of the sales strategy and annual sales plan for the North American market, aimed at achieving the agreed regional targets.
• Plan effective use of available marketing funds for designated regions, manage the budget, and report activity and results.
• Regularly review and report own sales performance, compared with targets.
Selling:
• Develop a strategy and action plan for each account, based on market intelligence, annual sales plan, and sales booking data provided through the CRM system.
• Maintain and develop relationships with existing clients in person, by phone, zoom, or email to increase business.
• Look for leads and cold call potential clients to prospect for new business and arrange face-to-face meetings when necessary.
• Listen to client requirements and promote the unique selling points and benefits of the Sanctuary Retreats products, and challenge any objections, to enhance demand and win business. Secure the most prominent inclusion of Sanctuary products in the clients’ tour programs, brochures, websites, marketing campaigns, and other channels through which clients secure sales.
• Document required follow-ups from client interactions, obtain information and decisions from appropriate Sanctuary Retreats Directors, ensure timely responses to clients, and stay in touch with clients to win business.
• Based on parameters set by Manager, agree on the terms of business with clients and close sales. Offer standard commission for FIT sales and brochure groups under normal circumstances or provide a business case to Manager to justify better terms on the basis of key client’s potential and/or agreed promotional activity.
• Assist in the creation of charter and group proposals with the Manager, understanding and presenting client requirements, and selling the proposals to the clients.
• Secure jointly funded marketing activity with clients to promote Sanctuary to their customers and negotiate reasonable financial contributions to campaigns and other forms of practical or financial support required. Ensure marketing activity is effective and supports the Sanctuary brand and commercial objectives.
Communications:
• Represent Sanctuary Retreats at trade exhibitions, events, and conferences as and when required.
• Regularly communicate with clients by email and direct mail to send company news and offers as required.
• Prepare and present PowerPoint presentations and webinars to promote Sanctuary Retreats products as the business demands.
• Train client staff to enhance their knowledge of the company’s products and unique selling points, communicate ways for client staff to sell the Sanctuary Retreats products more successfully to their clients, and train them in the booking process.
A&K Group activities:
• Support the retail sales program of sister company A&K TOC USA by training and supporting A&K sales directors/managers, visiting retail agencies, presenting at travel agent events, and any other means required.
• Actively promote the booking of Sanctuary Retreats products through A&K TOC USA by retailers who are unable or prefer not to create their own packages.
• Pursue where possible opportunities for AKORN DMCs to sell other tour services in addition to the Sanctuary service to Sanctuary accounts.
General duties and responsibilities
• Maintain up-to-date records of all sales activity in the CRM system provided.
• Manage financial budgets carefully and be cost-conscious.
• Actively participate in team meetings and share best practices with colleagues.
• Consider requests from clients for familiarization trips and manage a regional annual budget for free and discounted use of the company’s products.
• Always maintain high standards in all activities and communications to ensure the professional reputation of self, Sanctuary Retreats, and the wider A&K group of companies.
• Prepare sales and expense reports and annual travel budgets.
• Report and help investigate quality issues, ensuring timely responses to clients and customers, and assist in the collection of receivables as necessary.
• Develop and execute a comprehensive sales strategy to maintain and grow business
• Perform any other duties as may be required from time to time. This job description is not designed to be an exhaustive list of duties or responsibilities Show more details...
Sales Director – West Coast, Sanctuary Retreats
...
Regular Full time Sales Workers
8 days ago Requisition ID: 1230
Position Summary
The West Coast Sales Director sells Sanctuary Retreats’ products in the western half of the United States, ensuring revenue and yield targets are consistently met through planning and executing a comprehensive sales plan, increasing business from existing clients, and adding new accounts. The West Coast Sales Director should conduct an active program of phone, zoom, and in-person sales calls to identify and follow up on business opportunities while exceeding minimum call targets. The Sales Director is encouraged to cultivate relationships with advisors through creative, strategic, and proactive outreach. The West Coast Sales Director supports the retail sales program of sister company A&K USA, in conjunction with the Sr. Sales Director for the Americas, and pursues where possible opportunities for AKORN DMCs and the A&K TOC to sell other tour services alongside the Sanctuary products to Sanctuary accounts.
Detailed activities
Strategy and planning:
• Gather market and customer intelligence, record this in the CRM system provided, and report regularly to Manager.
• Develop a thorough understanding of the market Sanctuary Retreats operates in and the company’s competitors in the Sales Director’s own region and share this with key colleagues.
• Managed the formulation of the sales strategy and annual sales plan for the North American market, aimed at achieving the agreed regional targets.
• Plan effective use of available marketing funds for designated regions, manage the budget, and report activity and results.
• Regularly review and report own sales performance, compared with targets.
Selling:
• Develop a strategy and action plan for each account, based on market intelligence, annual sales plan, and sales booking data provided through the CRM system.
• Maintain and develop relationships with existing clients in person, by phone, zoom, or email to increase business.
• Look for leads and cold call potential clients to prospect for new business and arrange face-to-face meetings when necessary.
• Listen to client requirements and promote the unique selling points and benefits of the Sanctuary Retreats products, and challenge any objections, to enhance demand and win business. Secure the most prominent inclusion of Sanctuary products in the clients’ tour programs, brochures, websites, marketing campaigns, and other channels through which clients secure sales.
• Document required follow-ups from client interactions, obtain information and decisions from appropriate Sanctuary Retreats Directors, ensure timely responses to clients, and stay in touch with clients to win business.
• Based on parameters set by Manager, agree on the terms of business with clients and close sales. Offer standard commission for FIT sales and brochure groups under normal circumstances or provide a business case to Manager to justify better terms on the basis of key client’s potential and/or agreed promotional activity.
• Assist in the creation of charter and group proposals with the Manager, understanding and presenting client requirements, and selling the proposals to the clients.
• Secure jointly funded marketing activity with clients to promote Sanctuary to their customers and negotiate reasonable financial contributions to campaigns and other forms of practical or financial support required. Ensure marketing activity is effective and supports the Sanctuary brand and commercial objectives.
Communications:
• Represent Sanctuary Retreats at trade exhibitions, events, and conferences as and when required.
• Regularly communicate with clients by email and direct mail to send company news and offers as required.
• Prepare and present PowerPoint presentations and webinars to promote Sanctuary Retreats products as the business demands.
• Train client staff to enhance their knowledge of the company’s products and unique selling points, communicate ways for client staff to sell the Sanctuary Retreats products more successfully to their clients, and train them in the booking process.
A&K Group activities:
• Support the retail sales program of sister company A&K TOC USA by training and supporting A&K sales directors/managers, visiting retail agencies, presenting at travel agent events, and any other means required.
• Actively promote the booking of Sanctuary Retreats products through A&K TOC USA by retailers who are unable or prefer not to create their own packages.
• Pursue where possible opportunities for AKORN DMCs to sell other tour services in addition to the Sanctuary service to Sanctuary accounts.
General duties and responsibilities
• Maintain up-to-date records of all sales activity in the CRM system provided.
• Manage financial budgets carefully and be cost-conscious.
• Actively participate in team meetings and share best practices with colleagues.
• Consider requests from clients for familiarization trips and manage a regional annual budget for free and discounted use of the company’s products.
• Always maintain high standards in all activities and communications to ensure the professional reputation of self, Sanctuary Retreats, and the wider A&K group of companies.
• Prepare sales and expense reports and annual travel budgets.
• Report and help investigate quality issues, ensuring timely responses to clients and customers, and assist in the collection of receivables as necessary.
• Develop and execute a comprehensive sales strategy to maintain and grow business
• Perform any other duties as may be required from time to time. This job description is not designed to be an exhaustive list of duties or responsibilities Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Position Summary
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Agents, and Destination Management Companies (DMC) regarding any booking-related functions...
Responsibilities And Accountabilities
• Assist Small Group Journey Travel Consultants with the following tasks:
• Custom extensions as identified
Position Summary
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Agents, and Destination Management Companies (DMC) regarding any booking-related functions...
Responsibilities And Accountabilities
• Assist Small Group Journey Travel Consultants with the following tasks:
• Custom extensions as identified by the Travel Consultant, coordinate with DMC, produce custom extension itineraries
• Notify and collect payment for all bookings with balances past due
• Call guests/Travel Agents to collect missing information and itinerary details
• Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed
• Identify gaps in services as a result of flight information received and action accordingly
• Review Travel Consultant Quality Check and Insurance Reports and action in a timely manner
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos etc.
• Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC
• Work directly with the guest/Travel Agent answering general questions not related to sales/revenue-generated items
• Assist Guest Relations when post-tour issues require investigation into historical documentation
• Front desk coverage as needed
• Special projects or other related duties as required
Skills And Abilities
• Professional verbal/written communication skills and phone demeanor
• Strong multi-tasking skills and flexibility required
• Detail-oriented with excellent organizational skills
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Must be able to perform basic mathematical computations
• Must read/write/speak English
Education And Experience
• High School Diploma required
• Travel School, College Degree, or related experience preferred
Special Requirements
• Evening, weekend, and approved overtime may be required Show more details...
Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Agents, and Destination Management Companies (DMC) regarding any booking-related functions...
Responsibilities And Accountabilities
• Assist Small Group Journey Travel Consultants with the following tasks:
• Custom extensions as identified by the Travel Consultant, coordinate with DMC, produce custom extension itineraries
• Notify and collect payment for all bookings with balances past due
• Call guests/Travel Agents to collect missing information and itinerary details
• Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed
• Identify gaps in services as a result of flight information received and action accordingly
• Review Travel Consultant Quality Check and Insurance Reports and action in a timely manner
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos etc.
• Coordinate Signature Program Design Your Day follow-up and send advising recaps to DMC
• Work directly with the guest/Travel Agent answering general questions not related to sales/revenue-generated items
• Assist Guest Relations when post-tour issues require investigation into historical documentation
• Front desk coverage as needed
• Special projects or other related duties as required
Skills And Abilities
• Professional verbal/written communication skills and phone demeanor
• Strong multi-tasking skills and flexibility required
• Detail-oriented with excellent organizational skills
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
• Must be able to perform basic mathematical computations
• Must read/write/speak English
Education And Experience
• High School Diploma required
• Travel School, College Degree, or related experience preferred
Special Requirements
• Evening, weekend, and approved overtime may be required Show more details...
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